Doctor On Demand App Negative ReviewsDoctor On Demand, Inc

Doctor On Demand Negative Reviews

4.9
4.90426 star

Total 43 Negative Reviews

Doctor On Demand App Complaints & User Negative Comments 2023

Doctor On Demand app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using Doctor On Demand? Can you share your negative thoughts about doctor on demand?

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Doctor On Demand for Negative User Reviews

Could be great but...I really wanted this to be amazing. The idea is fantastic, the app is great. I was able to speak to a doctor within minutes. She was polite and knowledgeable. My copay is considerably less than a regular doctor visit. I truly thought I would be leaving a 5 star review after I hung up the phone this morning. However, it’s been 6 hours since the appointment and they still haven’t called in my prescription. I made it very clear to the doctor that I was out of town traveling for work this week, and that I would not be in this location tomorrow, so the pharmacy i chose will no longer be a viable option. I’m sorry, but there is no excuse in it taking longer than 6 hours to send in a simple prescription. I of course sent a message to customer support and they have not even replied. So basically I’m screwed. Sitting 8 hours away from home with a bad eye infection and no medication. It doesn’t matter how wonderful the rest of this service is, if you can’t get the medicine you need to help your issue then it’s just a waste of time and money. Going to urgent care tonight like I should have done to start with. Lesson learned! I will not use this service again..Version: 3.33.1

Bad CS and slightly scammyThe only reason someone is using this type of service is if they’re sick and need prescription meds. While I had a pleasant and fast $79 7-minute conversation with a doc, they never sent the rx! I am very sick and don’t want to wait until tomorrow or the next day. I called, was told there was a 4 hour waiting period before they could resubmit. I called back 4 hours later, was told they would submit a ticket. How long will that take? Not sure, depends how many people ahead of you. The best way, I was told, to get it fixed quickly is to just meet with the practitioner again. Okay sounds good. Oh but you have to pay another $79. Meanwhile the day is not getting any longer and it’s the weekend when pharmacies close early. You know what I did? I went to urgent care which I should’ve done in the first place. You ever see those memes “you had one job”? They CLEARLY could not get that job done. I guess if the only thing you want is to talk to a doctor but not get any medication, then it’s probably fine. They can bill my credit card $79 in seconds but can’t submit a prescription in a day? Nonsense. WASTE OF MONEY AND TIME. Update: they finally resolved my ticket and sent the Rx on MONDAY - two days later. AWFUL customer service..Version: 3.70

Why?It is not available for Canadians users! Why is it in our app store?.Version: 3.47

Great Service from Provider, App TrickyOnce I got through to customer support, I was able to schedule an appointment and see a provider in just a few minutes. The provider was great and was able to send my prescription to my pharmacy instantly. However, I was on hold with customer support for 20 minutes before I figured out how to add my pharmacy to the visit. You cannot even schedule a visit without adding a pharmacy and the search option to look up a pharmacy was not allowing me to select any of the pharmacies that populated. The only way for me to select a pharmacy was to use the map view, which is more difficult because you have to zoom in and pan around a lot. The customer support agent advised me to connect to wifi and/or use the web browser instead of using the app on my phone for a smoother experience. I was trying to use the app on my phone during my break at work, so that would not have been possible. Overall, I would definitely use the app again because the provider service was good, but I am only giving it 3 stars because of the long wait with customer support and because finding the pharmacy on the map for the first time was difficult..Version: 3.72

Be careful if you commute across state linesI booked an appointment at work one day while I had time. The next night when it was time for my appointment I called in and the application cancelled my appointment with a “location error”. It turns out that the issue was that I booked the appointment 100 yards from the DC/MD border and live in DC and that my practitioner was not licensed in DC. I understand the licensing requirements and am not arguing that. What I am upset about is that the application clearly knows where I book a location and where I live. If those do not match, a reasonable response would be to prompt the user. This was not done and I was wholly unaware of this possibility. The only good tech support could provide was telling me of the issue. They would not even take my feature request/bug report. Their exception handling system is garbage. If an error like mine occurs you need to have a decent message come up. All that tech support had was “location error”. How are you supposed to debug with that kind of information? This is something you’d expect out of a small application or game, not an app where personal, medical, and financial information is stored and transferred and is of an urgent nature..Version: 3.28.1

NOT AVAILABLE IN CANADA!Why is this app even IN our App Store? No part of this service is available in Canada! Nowhere does it tell you that in the description either. I'd give zero stars if I could. Why offer an app you can't use? The idea of this app is amazing, but after reading the description & downloading, you only THEN find out it's not for use outside the U.S.. HUGE FAIL APPLE & DR. PHIL SHOW!!!! AND WHY ARE ALL YOU CANADIANS GIVING AN APP THAT WON'T WORK IN CANADA, 4 & 5 STARS?? You should edit your review & reduce it! It leads others to believe it works here & it does NOT. (I contacted them).Version: 3.4.3

Paid over $50 for disappointmentUnfortunately this app was not the wonderful experience others have had. I am a big fan of apps and technology so I loved the idea of seeing a doctor this way. I was so frustrated with the result. I got my doctor appointment right away which was great Doctor was nice and listened well but could not find the very common medicine I needed in her system. Then the call lost all audio ... we had to lip read and write stuff on paper to finish call. She promised she’d get my prescription ordered correctly. I didn’t get it filled right away cause I didn’t need it. When I went to pharmacy prescription wasn’t there. No script ordered from any new doctor. When I wrote customer service and asked for help they simply sent an auto response that said 30 days had passed since my appoinment and there was nothing they could offer me. I feel cheated because I had bad in app experience and paid to see a doctor that wasn’t able to keep her promise to get me the medicine I needed ... in light of all this I was shocked customer service turned their back on me only after 30 days? Not ok. Terrible terrible terrible :( don’t risk loosing 50-75 dollars to ppl who don’t even try to make right their shortcomings..Version: 3.26.3

Nice doctors, terrible customer serviceThe doctors on this app have been knowledgeable, helpful and personable. The customer service on the app though is really terrible. I had an appointment with the doctor for an infection and they called in an RX order to my pharmacy. One hour later my pharmacy notified me the medication ordered was out of stock and that they reached out to the doctor for a different antibiotic. By the end of the day I still had not heard anything from my pharmacy. I followed up with customer support on the app - sent 3 emails and called the “24/7” phone support 3 times to try to get them to have the doctor I saw to call in a different RX. After 2 days of receiving no response and still having an infection, I had to pay again to see a doctor to get a proper RX. I have still received no response from customer service by the way about the pharmacy request for a different medication. If you’re looking for medical care here this is not the place to get it. They might be providing a service but they are not providing medical care when needed. If I went to an in-person who just didn’t respond to a simple pharmacy request like this, I would not return to their practice. Good idea, poor execution..Version: 3.65

Very DisappointedIt very frustrating that this is only for the USA. It feels like Jay & Phil do not value their Canadian followers. I guess they think that only Americans get colds & flues and deserve a Dr on Demand. If they only admit that Americans can get medical help 10X faster then Canadians!!!! If me or my child were sick, it would be 3 weeks to see our family Dr. Totally unacceptable!!! Might as well delete the app like all the other Canadians..Version: 1.1.5

Silly appOnce i turned my location services on it went from $0 for 15 min to $40 for 15 mins.. Also you need to attach a credit card..Version: 1.1.3

Seems great until you need somethingI HIGHLY discourage anyone from using DOD for healthcare. It seems convenient, and it is, but this is a business and you will be treated like a customer and not a patient. You can’t reach your doctor, you can only talk to customer service who don’t note things properly so no one ever knows what the situation is. They take days/weeks to respond to you about anything, including issues with medication refills. They will cancel your appoint without notice and without apology but will charge you $140 if you cancel/reschedule for whatever reason. I was charged $140 instantly because my insurance changed because my company was bought out and they wouldn’t let me reschedule when I could afford the full fee and charged me full price and wiped my bank account leaving me without the ability to buy essentials. In addition, I still didn’t get to have the appointment and they won’t fill my medication without it. They are awful and it is clear what they value in this business. I think it’s probably a good back up thing to have in case you have a sick kid late one night, but DO NOT use this company for ongoing care/regular appointments. It really is shameful..Version: 3.69

Used to be greatUsed to be great !!! They are now just like all the money hungry places that is happening lately around world u sneeze n u have covid take off work or school for two weeks for what a cold ? Not everything is covid or maybe they want it to be ? Head was hurting three days n a cold called dr on demand they told me u most likely have covid if not better few days goto dr ,, ok even if I did have covid wouldn’t you start me on a antibiotic ? Nope he said get some rest humidifier n I’ll send in a antihistamine?? Seriously So next day goes to doc you have a sinuous infection no need for a pcr test sense they been recalled n not right anyway he’s a antibiotic thank god there are still some caring docs left in this world ,, guess what here I’m not 12 hours later already feeling great the next day I woke up like a new person back to myself incredible now there respond to my post will be we state they we are only virtual we take covid very seriously blah blah blah ,,, ok take it seriously then n start me on a antibiotic n liquid steroids maybe something ,,,, not just put me on a allergy blocking medicine , so listen up if you have a cold an ear ache they will most likely tell u you have covid n send you nothing anyway so save your money goto doc or there are plenty other online doc now a days that are great if you don’t want to go into the germy waiting rooms n perhaps get covid for real ,, I wouldn’t waste your money here! Goodluck.Version: 3.62.2

Completely ineptThe communication is a TRAINWRECK. I saw a doctor online. She was personable, knowledgeable, and did a great job. After that, though, everything came to a screeching halt. I received a message about the referral, then answered with my preference. It seemed a chat set up, so I sent the first message and intended to add the phone number like they asked with the second message. Well, apparently you’re only allowed one response. No worries, I figure. Google is available to us all, right? And the name of the practice in my area was obvious. Nope. Days later I get a message that they need me to provide the number and address, after I called to check where we were in the process. UPDATE: we’re still going back and forth. I’ve REPEATEDLY sent them the exact address, phone number, fax number and contact name and they are sending my referral to practices who don’t even *do* X-rays. Meanwhile, I’m sitting here with a potentially torn ACL. (Doc’s diagnosis) The whole thing seems a callous, uncaring, lazy, ridiculous waste of time while I get to hang out in pain. If I had seen my local doctor, I’d have had X-rays and been to the specialist by now. Not ever using this service again. Reporting them to the BBB..Version: 3.54

Worst service in the world.They charged my account for a consultation and then the doctor cancelled it on the day with no notice, with some lame excuse about being from the wrong state. I managed to find a doctor through linked in instead. But they debited my account and won't refund it for 5 days. The customer service are saccharine sweet but ultimately, useless. Pointless service, too disorganised and unprofessional - don't waste your time..Version: 3.15.1

Major Issue That Needs to be FixedI have been suffering from extreme highs and lows, a mood disorder, possibly even bipolar. After speaking with my local therapist over the phone, he said I would need mood stabilizers, at least. I have a family (four children) that I need to support. I work all day, everyday, and I’m unable to take off work to go to a psychiatrist in person. I thought Doctor on Demand would be the perfect solution. I created an account, entered in my medical history, including my current medications (only taking 1 medication daily-Suboxone for 6 years). The app then took me to a place to set up a $300 psychiatrist visit. I set an appointment. Appointment time comes, and the psychiatrist tells me that I need to go in person to receive medication, because he cannot prescribe medication for me since I take Suboxone. I included my current medication BEFORE the appointment was set. There was no warning given that this medication would interfere with psychiatrists being able to give medication. They took my $300 and then told me I need to go somewhere else. Now I don’t have $300 to go to another Psychiatrist, and I still have the dilemma of finding a psychiatrist outside of work hours. This is not right..Version: 3.72

Not universalCan’t get beyond pharmacy.. guess because in uk.Version: 3.58

Poor payment method. Will not accept card as from UKNot universal.Version: 3.18.2

Highly UnprofessionalI initially would have had great reviews of this organization but unfortunately both interactions with mental health professionals for my kids (treatment of generalized anxiety disorder) ended terribly. Initially this seemed like a great alternative to driving 40 minutes and pulling them out of school for appointments! After several positive sessions with one psychiatrist on staff who was treating my youngest, she simply stopped showing up to appointments. After two missed appointments and no explanation from the support team we stopped rescheduling. My oldest daughter was seeing another psychiatrist for several months and things were going well. I got the usual message to remind me to schedule the next appointment and the app said “at this time the doctor has no openings on her schedule”. So I contacted the support team. After several interactions they could not figure out the reason for the scheduling problem. Only to contact the doctor, and reply to me today that she will no longer be seeing adolescents. So now, with no one to maintain her prescription, I’m left again, to find a new doctor. Zero notice!!! Incredibly frustrating. And irresponsible when antidepressants are involved..Version: 3.42

Total crapshoot.I’ve used this service three times. Two times were great experiences. Knowledgeable doctors listened and helped me with what I needed. The third time is where it gets interesting. Completely incompetent doctor had no clue what he was doing. He had no idea the difference between tramadol and toradol which are completely different medications. Okay whatever. So I call customer service who advises they will send me a refund request and to try again for a second opinion. So I do and get the SAME doctor. To top it off they say they won’t give me a refund because medical advice was provided. So I essentially paid twice for the same thing and was completely useless. I tried to explain to them I just wanted a refund for the second time that I got the same doctor and they said that the decision is final and wouldn’t let me speak to a supervisor. Based on that experience I will never ever recommend or give this company any of my money ever again. There are good providers but the customer service and the crapshoot of providers is total garbage. It’s not worth spending your hard earned money on. Do yourself a favor and go to your local doc you know you can trust..Version: 3.36

Great Visits, Poor Customer ServiceThe app works great if you don’t need customer service! I’ve been using this app for nearly a year for telehealth visits. I have had very good care from the providers on the app and have only the best things to say about them. The app itself, though, has several issues. First, I’ve had providers cancel on me as no-shows multiple times. The last time, the provider was marked as “offline”—presumably no longer providing care through the app, but my appointment was still set up. This makes me wonder if providers are capable of canceling appointments through the app, and if not, this is a serious bug. More frustrating is the lack of support through the app and through customer service. I received a notice in March through my health insurance that a December telehealth visit had not been covered. I immediately wrote to customer service through the app portal’s messaging service asking for a detailed bill so I could prepare to pay. No response, even after a follow up a week later. Two weeks after my initial message, I received a bill via email from the service with only 5 days to pay. My receipt online still says the visit was free. I still have two outstanding visits and would to schedule more but I am waiting to hear from customer service before I do..Version: 3.72

Long time patientGetting a refill on a medication is almost impossible! This is the second time in my year and a half that I have had this problem. I submitted a refill request exactly a week ago. Seven days is a reasonable time to give for reply. As of today(day 7). I have yet to see any reply on my request. I spoke to customer service yesterday to have my request filed again and then called again today just to hear customer service tell me that my request has yet to be looked at! I then asked to speak with the manager for customer service and was told that he was too busy for me to talk to and that he (customer service rep)would write down my complaint and escalate it. Nope no use in trusting that to happen. What kind of customer service manager tells customers that he is too busy to speak to them?? So I had to make an appt with a medical dr to call me in a prescription! The actual medical staff MDs are very responsive and understanding they have been amazing! I feel it is a failing procedural process and support staff. Anxiety causing event when the med you need refilled can’t be stopped abruptly!.Version: 3.47

FeesI'm surprised there's a fee. If I had the money to spare I would do it..Version: 1.1.4

Hard to get helpUpdate: 7 months later, My 3rd and last visit. Tired of giving this company try after try. Months later today I tried to get insulin but she would not for the life of me prescribed me any insulin, she kept giving me the run around to not get on it and your site kept giving me Dr.‘s out of my state so they couldn’t help me and I kept having to reconnect. When it comes to a refill on medications I wish you would let us know what’s required before hand in order to request a refill because I kept having to get up and look for proof that I take the medicine. She couldn’t see the bottle sticker so I had to scramble through papers to find the prescription and she wouldn’t give me my insulin because I didn’t “have proof” because she couldn’t see the writing on the sticker. Also when I was sick with a sinus infection they prescribed me only steroid pills that didn’t work, I needed Antibiotics or at least both type of medications to help clear up the infection. The connection on the app is awful. I had to use my laptop to do the video call instead. And at times their connections were so bad they had to call my phone number to talk to me instead of a video call..Version: 3.58

Thought it would be convenient....I’ve had this app for over a year but my past two visits have been awful due to technical error. I had scheduled one appointment about a week before and when the time came I was logged into the app waiting for 30 minutes and the visit was canceled. Took about a week for my copay to be voided back onto my car. I was waiting to go over a refill for Zoloft and which I had just enough to last me to that appointment. Since it didn’t happen, no medicine. Took support 5 days or so to get back to me when there instant message says “ a few hours “. Still no Zoloft to this day. Second, I had gotten at UTI in which happened regular for me since my immune system is compromised. Had visit it went through till the end, waiting for 24 hours for prescription to show up, nothing. Nothing on app, nothing at pharmacy. Messaged support, no answer for two days, called and they say it wasn’t sent due to technically error. I’m in pain more and more each day this hasn’t been resolved and I can’t afford/ have time with work to get prescription. Frustrated beyond belief and don’t think I’ll be relying on this app anymore. Also it’s been about 2 weeks since my meds haven’t been filled . Disappointed..Version: 3.41.2

Behind the timesBehind the times had high hopes.Version: 3.7.1

Bad time to be sick!I’ve used the service a few times successfully. This time when I tried to schedule an appointment it started my count down timer off at 50 minutes. I figured there was a high demand so instead of going in to the Med Clinic I could just wait. The 50 minute counted down to less than 5. I patiently waited and as I watched it reset to over an hour. It did this the next three times for an hour each time! I set it up for texts so it would warn me when I was next. Got my text. Hopped back on and watched it reset again! Tried to sleep and had a rough night. Next day I’m driving almost 24 hours and my phone alerts me that I had a Dr Ready. I’m using a hands free kit and my phone is mounted to my dash. I answer my phone and I see a Dr on the other side. He said “I cant talk to you while your driving” And then hung up! I had already began to pull over to the shoulder. Had been trying to tell him I was pulling over when he cut off the connection. I tried to get back in contact but there was no record of a visit and it prompted me to start all over! Was a big waste of time. I hope they get all of the bugs and glitches fixed!.Version: 3.43.4

Broken connection to insurance (BCBS) and poor customer serviceThis app and company has had a weeks long (so far) outage with my mainstream insurance company, Blue Cross Blue Shield. I could not connect my insurance in the app on my own bc of a bug in their system that has been present for many weeks, and had to call customer service to have it done for me. While on this call I was told that my insurance rate would not show right away bc of a health care outage that would last up to 24 hours, and that the app would update automatically before my appointment time. It did not. I had my appointment a couple days later and had to overpay for it out of pocket. I then had to call back to ask for a refund, and the system is still down and cannot connect to BCBS. This is huge. DOD is putting all the responsibility on the user for all communication and are holding my out of pocket money bc they cannot get their system right for weeks. I now want my out of pocket money back and I cannot have it. I just talked to customer service again and was told it would be days before it’s fixed and I can have my money back. They opened a ticket for me finally, but I still have to call back if I don’t see the refund in a few days. This should not be the responsibility of the user, and should not have happened in the first place!.Version: 3.72

Pay feesI love how they don't show having to put a credit card number in to get help.Version: 1.1.4

Ripped OffI don’t normally write reviews however bc I just used this app I didn’t want this to happen to someone else..This app started off charging $40 then moved up to $50 then jumped up to $75 which is a little steep..Despite that I paid it bc I don’t have a primary care doctor or insurance.. I scheduled my appointment & waited on my doctor..I have asthma & needed a refill on my albuterol for my nebulizer..I have used this service before to get refills on it & they normally write the prescription for a 90 day supply which only last me around 45 days but then they give me 2 additional refills..But not this time..This doctor literally talked to me for 5 minutes in which he lectured me for 3 of the 5 minutes on not having a primary care doctor..He wrote me a prescription for albuterol but only a 30 day supply that will only last me 15 days and zero refills..So in all I paid $75 for 5 minutes of his time & a $3 persription with no refills & lectured for not having a primary physician..I tried to call the customer service & explain what happened & the girl seemed apologetic but offered NO solutions to help out..Needless to say I will NEVER use this service again nor will I recommend it to anyone..It seems as if all they care about is getting your money & don’t care if you get what you need...Version: 3.18.4

Canadians are missing out..!I’m so sad to learn us Canadians can’t use this service as we need it as well. But why is it available in our App Store if we can’t use it...? How disappointing. :-(.Version: 3.49

Horrible Customer ServiceI called Dr On Demand yesterday because I’ve been sick for 8 days. The dr I spoke to was sending my pharmacy 3 prescriptions to get me feeling better. My pharmacy did not receive them because at that time their system was down to no fault of their own. Since I couldn’t get the doctor back I called Customer Service for help. They saw in my chart what I should get and assured me they would resend the script. Two hours later still no meds so I called AGAIN. This time someone said they are waiting to talk to the doctor to confirm the meds. WHY?? Just call the pharmacy to confirm they didn’t get it and fill it! The doctor already confirmed it just hours before! I was so upset I wasn’t getting help. By 5pm I still hadn’t gotten anything and was worried I’d be up all night coughing again. So I had to drive 40 mins to my own doctor just to get the help I needed. I could have done that during the day! Dr On Demand is supposed to help so you don’t have to leave your home! Finally I got my needed meds from my own doctor who sent them to the pharmacy just in time before closing. Today, 24 HOURS later Dr On Demand sends me an email that they resent the prescriptions. Really???? Thanks for nothing!! 😡 Never again will I use this service. They are NO help!.Version: 3.40

Misleading and Poor Business EthicsDOD app and website are not reliable. One time I had been waiting for two weeks and the provider disconnected because their DOD wasn't stable. I have Google Fiber, so the poor connection was not on my end. I had to wait another two weeks before I could get in again. How is that remotely fair? Wait a month for a telehealth appointment? Ridiculous. I used DOD 8 times. Every appointment was fully covered by my insurance without copay and stated as such on DOD's website. However, four months down the road from my last visit, I received a bill for over $100 (even though at the time of booking, it states $0.00 in bold). I was told by a rep that that's an estimated price. The amount of "$0.00" in bold, in my opinion, is misleading and is solely there to incite patients to schedule an appointment. They have zero remorse and put the onus back on me to work it out with my insurance, albeit they're the ones advertising ZERO COST. Do yourself a favor, skip this company. Go with a company that is more reputable/trustworthy/ethical. Check out their BBB and TrustPilot reviews if you don't believe me. Yikes. I should have done the same before ever getting involed..Version: 3.72

Not available in Canada...Too bad this service is not available if you don't have a US zip code. They are working on it and hope it will be soon!.Version: 3.5

Terrible experience that ended in the emergency roomI had had 2 decent experiences with this app before. When I used it last week I was given a doctor who felt off right from the beginning: terrible bedside manner, flat out told me my medical history was wrong (which it is not, and I have years of documentation to prove it), he arbitrarily diagnosed with something I did not have and then still did not prescribe me any real course of treatment for the condition he picked out of thin air. I was basically told to just rest my foot and ride it out. Two days later I end up in an ambulance and in the hospital. His misdiagnoses has now led to me being on 2 of the medications I had first discussed with him that he laughed off, as well as a few others. I am now on crutches for the next few weeks... because of the delay in proper medical care I received, and I will have go under go some physical therapy to regain full use of my foot. BUYER BEWARE from this app. And to boot, they send me an email every few days to see if want to schedule a follow up with their app-doctor... even though I’ve made them aware of the terrible and medically unsound experience I had with their practitioner. Never again..Version: 3.41.1

They don’t careI am compelled to write this review in the app so you understand how upset I am with the app and certain people who work for Doctor on Demand. I had a doctor Ebony Davis prescribe me medication and leave me without the supervision of a medical doctor. Told me to withdraw from medication she prescribed. Apparently after I spoke to her in a rushed session she quit right afterwards. I tried to explain to her that I was not doing well with the meds she prescribed. She did not care. Each visit was rushed. I called to address my concerns they did not care. They provided me with a coupon for a new doctor. The doctor was great but the app was not working. So the doctor called me on my cell because she was worried about me since the connection was so bad. The prices have been adjusted at a higher rate as if I chose to change the doctor on my own. I was abandoned by Ebony Davis. Not like I chose to change the doctor. I had no other choice. Some random lady named Gina kept rambling on and on that because I got yet another prescription that the visit was a successful one. No it was not because the doctor stated people have been having issues with the app. I am considering hiring an attorney and reporting them to a medical review board..Version: 3.42

Very disappointed!I’ve been using doctor on demand for my teenagers. My insurance covers it and I was very excited about the convenience and that the kids could see bios and pick their own providers!!…. Sounded great! Except you CANNOT reach the providers in between appointments and out-of-the-blue after 4 months of consecutive weekly appointments with the same provider my credit card was billed $179 with no notice! When I called they said my insurance became “unattached” … long story short, after talking to my insurance company THEY had not sent in the providers credentials my insurance asked for therefore my insurance couldn’t send payment so Doctor on Demand didn’t feel the need to tell me there was an insurance error and just helped themselves to charging my card! Then told me either my kids appointments had to be canceled or it would continue being charged for THEIR error! I cannot believe their lack or customer service when they’re supposed to be a mental health company. Also, my daughter had an “emergency” situation. she needed to speak to her provider and we were told they could “take a message” but you can only do one message at a time and until they “close” it on their end you’re unable to message again and have to call. They still do not get the provider to call you. I was astonished at the lack of care! I’ve NEVER had that with mental health previously. Very very disappointing.Version: 3.66

Great idea, too bad nobody was thereI have PTSD both as a retired veteran and emergency responder. I was having an episode and actually talked myself down from an anxiety attack which most likely would have had me ending up in Emerg. I needed someone to talk to, did a search for counselling services online, and found the app. Sent in my note after registering saying I really needed to talk to someone, that was over an hour ago. If I had been someone in a worse depressed state or not able to bring myself down, it very easily could have ended up a lot worse than me just bawling. In my opinion, this is a very dangerous app, if they cannot offer what they advertise. Ultimate FAIL.Version: 3.7

The doctor and staff are not on the same pageI don’t like to say bad things about companies but my experience since 2019 has been far different than what it was when I first used the app. The representatives just regurgitate their memorized lines and don’t work to resolve issues. I saw a Dr on July 18 who told me to test for Covid after the visit. If the test was positive she told me just simply call back and we will change your letter for work and discuss any changes to meds. I guess the doctor thought that was something she could say because I called a couple hours later when I found out I was Covid positive and the representative took notes and submitted to a documentation team. It’s now Tuesday 19 and I didn’t hear back from anyone. I called and the representative stressed me out saying you have to pay for another visit if you need the doctor and basically read me her entire protocol. This app has great doctors but terrible service team. I would go with this app unless no other option was available. I had to see another dr in another app who was more flexible and had a team that backed them up to provide me good care at home. Having Covid limited me from showing up anywhere and I really thought Dr+ was going to help me. They really let me down and took 75 dollars without asking for insurance. Bummer I used to rave about them..Version: 3.67

Not for AustraliaI attempted to create an account, entered all my details and it would not let me submit due to my phone number. Even using the correct area code. Please help.Version: 3.67

Terrible ExperienceAfter using Doctor on Demand numerous times successfully, it’s disheartening to now have such a terrible experience. My child was seen for a video appointment 1 wk ago, and all went well. It was a blessing to get medical care on a Sunday afternoon, particularly when I was leaving town for work that evening. Directly after the appointment, the physician called me back, and left a VM message asking I get back with her regarding my daughter’s weight, a piece of information necessary for prescribing her antibiotic. I returned the call immediately, and exactly to the doctor’s specifications, spoke with the support center, and went to pick up all Rx’s 2 hours later. The pharmacy had not received an order for the antibiotic, however, as I have spent the past 6 days begging Doctor on Demand to rectify. They have refused, and stated my daughter needs another appointment. Being out of town, I am unable to make this happen, whether or not they charge me. Now my precious girl is with her grandparents still ill, and denied the medication a Doctor on Demand physician deemed a necessary treatment. Why would they continue to deny this? Although I am WAY more concerned with my daughter’s health than costs, the company has also denied my request to be reimbursed..Version: 3.27.2

Absolutely horrible.It’s bad that my insurance pays for this, but I now refuse to use it anymore. I’ve been seeing a therapist on here for over a year now every week and never missed an appointment. Then life happened and I fell asleep right before my appointment. I woke up to find Doctor on Demand had charged me $99. I called customer service to see what I could get done about it. They outright refused to do anything about it even though they openly admitted to have done the same thing. They even laughed at me when I tried to reason with them. The only thing they cared about was that they got my money and they didn’t have to go through my insurance company to do it. This app is also horrible at best. I have the best internet available in my area and I still get “bad connection” messages all the time or even disconnected sometimes. Not to mention having to wait sometimes 30-45 minutes just to see a doctor. I’m uncertain where the positive reviews for this place came from but they are unfounded. This may have been the best thing going when it came out, but there is a lot of better telehealth services available now at a lower price point..Version: 3.67

Okay butOk but not Much UK support. Can't even enter my address..Version: 3.4.3

OpinionYour better off just calling your doctor ! At least it won't cost 40$ for a 15 minute conversation.Version: 1.2.2


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