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Joist App for Contractors App Complaints & User Negative Comments 2024
Joist App for Contractors app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using Joist App for Contractors? Can you share your negative thoughts about joist app for contractors?
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Joist App for Contractors for Negative User Reviews
✓ Greedy developersAfter using for years I know have to pay to put my logo on invoices where other apps are free. Fair enough charge for advanced features but the logo?? Really?? Plus keeps crashing saying there’s a problem with the ssl certificate which is worrying let alone annoying when standing there with a customer who’s waiting to receive it..Version: 3.35.0
✓ Not for me!I have two company names. but when i modify the name on an invoice or an estimate it changes the business name of an invoice that was already sent under another name, which created chaos in one of my estimates sent to an insurance company, which told the client I looked like a fraudulent company! That kind of sucks! I’ve been using both company names for 20 years..Version: 3.69.0
✓ Was great app, but now not so much.Was a great app until they took away some of the features in the free app and put them only on the paid app. Like the ability to see if the customer has opened invoice and the ability to send over due reminders which are both now no longer available on the free app..Version: 3.42.0
✓ Handy BUT COULD BE BETTERThe email notifications don’t work it’s supposed to let you know when your email is opened. The free app doesn’t let you set up a standard email subject line for repetitive information. The free app doesn’t let you set up repetitive information in the “Notes for Client” field either. A column for “date of service” would be a helpful option..Version: 3.42.0
✓ Do not recommendWhen I first installed the app and began using Joist, I thought wow what a great app. It is super handy for Estimates and invoices. However, I am fairly new to Joist and sent a invoice to a customer on a Sunday evening not paying attention to the fact that I had left the option to “pay” turned on. Long story short the customer paid my required deposit via Joist, even though at the time I had not linked my bank account to Joist!! As soon as I realized what had happened I reached by “live chat” to Joist customer service. I immediately linked my bank account and patiently waited for my money to be deposited. 9 days later I still do not have my money. I since learned that anything OVER 10,000 is held for a 7 day period. I have submitted bank statements and Square payments, described in detail my business, what we do, how far we travel, submitted the fact that I have commercial insurance, you name it, I’ve submitted it in hopes of having the 7 day hold lifted. Now on day 9 I have not received any of the deposit and cannot get a straight answer as to why or when I will have the money! There is no “live” person available to speak to me! I am highly disappointed with Joist. Not at all what I would expect..Version: 3.17.0
✓ Wow this is good! Oh dear what have you done?Thanks for your reply Joist but like so many others that have spent time inputting data and enjoying what was the best app ever I’m off! Probably to QuickBooks. See ya! I’ve reduced this now to 1 star. I’ve been using it for some time and had the benefit of notification when a emailed invoice was viewed. All the options in notifications have always been on, but no more it seems without having to subscribe! I think to be able to charge then you have to deliver something extra such a QB sync etc. Not remove functions that were with the original free product. (Previous review) As a sole trader in the construction industry this app is perfect. Estimating is easy when you have inputted your owns rates etc. Then you can convert the estimate into a invoice!!! Well done joist team and thank you for providing it for free..Version: 3.41.0
✓ New update less featuresReally loved Joist, it did everything I needed when running a very small maintenance business, however with the latest update they have removed the logo from the free app and I no longer get notifications when a client signs a quote as accepted. Really disappointed that these functions are no longer available to a loyal user of the app..Version: 3.35.0
✓ Closed accountWell with so many scams out there now I was a little suspicious about this app. Before I had any of my clients send money to me I decided to do some test payments to my self. A couple of hours later I received an email saying I will no longer be able to use the payment option. Here is the reason why, “ Hey, This rarely happens and I'd like to take a moment to offer you a better understanding of what happened here and why. You will still be able to use the app for making invoices. However, the online payments part won't be available. Credit card payments of all kinds come with different levels of risk associated with them, and there are different models used to mitigate that risk depending on the type of business. I want to be clear, this has nothing to do with the quality of the business or the intentions of the business owner, it's just that some types of business are more susceptible to being the victims of certain types of fraudulent activity -- and in some cases it means that we can't reliably process payments without exposing that business to a level of risk that is unsafe for the business owner and their money. I hope that helps explain the situation a little better. I'm afraid I can't be any more specific than that without exposing security-level information that must be kept private to ensure the payments system remains secure, but if you have any further questions I will certainly do my best to help you. Thanks, Ajay.Version: 3.52.7
✓ Used to be free!I would have given this app 5 stars without a shadow of a doubt. I loved this app. It helped me massively while I was setting up my business and continued to use it. However, recently the ‘pro’ option means that now I can’t send pictures, have my business logo on my invoice and have a contract on my invoice. While I’m not particularly bothered with the latter, the other 2 options made my invoice look professional and presentable. The money being asked for the subscription I feel is very extortionate given what little it gives you. Please make this app free again, it was the best app! However, it still is a good app and I will still use it for existing customers l but new customers will be on a different system!.Version: 3.35.0
✓ Really?!! Pro?!!Been using joist since 2014 and loved it up until today when I was notified that everything I’ve been using for free for years is now going to cost $120 a year! I’ve recommended this app to hundreds of people but will no longer do so and will be taking my business elsewhere. I could see maybe if you were offering something new and improved and maybe charging a one time fee of $50 or $3-5 a month but this is ridiculous to charge this much for stuff that’s been free for years and no real upgrades. I’m sure I’ll get the response that big things are coming and it’ll be worth it because I’ll get more jobs but I don’t need anything else and don’t need their help landing jobs. People aren’t hiring me for an app, they’re hiring me for my craftsmanship so no thanks. Got greedy and decided it was time to screw all their faithful users so I’m out. Really?! Can’t even use my own logo anymore, this is so disappointing! I see people leaving in droves.Version: 3.33.0
✓ To good to be trueAbsolutely gutted , knew it would happen though. I’ve used joist since it came out , it was one of the best invoicing and quoting softwares out their . Problem is now they have removed features from it and now charge , which we all knew where coming but what should of been done is the free version stay the same , and improvements and new benefits to the subscription What this has done is basically crap all over the people that have stood by you joist.Version: 3.34.0
✓ Eating has droppped due to upgrade featureI have had this app for years and use it to govern business matters. And as a photographer my contract is a very important part of my invoice. So to now be told I have to upgrade to add it to my invoices is like a slap in the face. Take for instance we breathe in oxygen for free and after all the years of life oxygen becomes an upgrade option on our lives. If you don’t pay it you will not have access to it. Now that wouldn’t be right would it. It would wrong on so many levels. But it could happen. That’s my point just because you can do it don’t really mean you should do it. I’m still on the app for now and I’m stapling a printed copy of the contract to the invoice now. But I am searching for a replacement app hopefully I will find one soon. I came to joist when my other invoice app started upgrade charges. So I’m familiar with moving. Have a great day..Version: 3.38.0
✓ Price hikesWas a good app and i loved it until asking for a monthly premium to go pro! which i begrudgingly agreed to thinking i would get all features and as advertised and future features, then guess what another price hike to go to PRO ELITE!!! what’s next “PRO ELITE PLUS” your getting greedy guys! and this will push users to other apps!.Version: 3.52.3
✓ FinancingThis app used to be wonderful. Recently they’ve added a finance option for small monthly payments for the home owner only it comes out of my pocket after I’ve bought their materials and supplies. I am not a bank. I cannot afford someone’s home project on top of running my business and my personal bills. I added a note to my email and my estimate also states the payment schedule and that I do not offer financing. I did that in the beginning of starting my business and never received payment on the job. I suppose Joist wants you to go bankrupt with your business. If I do a 2 story and it takes me a month to finish and I don’t get paid until it’s finished I can’t go a month without pay then get a small payment while I pay for someone else’s materials. What are you guys thinking? Maybe give the contractor that option and stop changing my note on my email that says I do NOT offer financing..Version: 3.6.1
✓ 2.5 Stars - Customer Service Needs WorkApp works as advertised. It’s a little overpriced for what you get, but it’s good. The #1 problem is customer service. All communication is done through email (though you can initiate support through the app) and I’m currently averaging just under 24 hours between responses. For a paying customer, that’s ridiculous. If it took 7 exchanges to resolve an issue it would take 1 full week to get it sorted!.Version: 3.73.0
✓ Do not recommendWell... I currently use QuickBooks for all my service and repairs. We currently service 600 customers a week for pool service. But I need a platform for the construction side of things. We also build pool swimming pools / backyards. I build about 20 pools per years and remodel pools as well. When I seen “the number 1 app for contractors” I thought of giving it a try. I need an app that can send estimates, contracts, payments schedules / invoicing / signing contract terms from phone, tablet etc. well it was all good until I got an email stating that I can’t take payments due to there company not being able to guarantee the protection of my funds????Hmm. I wish I would have known prior to signing up... This year I had a total of 3,747 credit card transactions... if I don’t have payments options. I would lose a tons of business. Not sure why they closed my account / incoming payments. I recommend checking to see if they can even except you for incoming payments prior of using their app..Version: 3.45.0
✓ Payment Processing NIGHTMAREI had used Joist for years as a convenient way to get invoices and estimates to my customers. I accidentally left the pay by echeck option open on a couple invoices and two customers paid 23k in payments through Joist payment processing. I can’t get my money from them. There is no phone support, all they have is live chat with support staff in India. They want all sorts of documentation to release my funds that is absolutely unreasonable and not in line with any other payment processing company we’ve ever used before. Going on three weeks now waiting for my money I’m about to ask my customers to cancel the payment and ask Joist to issue a refund, which will probably take another 2 weeks. Beware - This app will leave the pay through pay through Joist option checked and if you don’t uncheck and customers use it they will have your money for an unspecified amount of time, provide vague answers about when it will be released and ask you to keep supplying them with different documentation seemingly to lead you on a wild goose chase. An app that is purportedly here to help the small contractor actually causes enormous strain on a small business and just doesn’t seem to care..Version: 3.26.0
✓ Great on mobile, not on PC!I’ve had the Joist app since very early on and it has always been easy to use. However, more recent updates have taken more and more free features away. That’s understandable as a developer you’ve got to make money. But, I don’t think that the way it operates on a PC should be effected. It has so many bugs on a PC I can’t even get through an estimate without refreshing 10 times. Also, on mobile app, it doesn’t give the option to name a project. For example, you may have the same client but different job addresses or projects that you do for that same person. It will allow an invoice number but not a name. Also, if you forget to finalize payment record it won’t let you back date the invoice (even with back dated payment record). That is proving an issue during tax season. I have loved the app for years and it’s getting harder and harder to stay with Joist. Seems it should be the other way around..Version: 3.47.0
✓ Great app mostlyThis is my favorite app for bidding and invoicing! The two reasons I gave it less than 5 stars are as follows: 1. Every time you navigate to a different app during estimate editing mode (example: to copy and paste from your notes), it closes the edit and doesn’t save any changes. The app refreshes each time you close a bid, etc. Makes for a lot of wasted time while it reloads ten times more frequently than needed. I have brought this up to the Joist team and they said they would look into it, but never fixed it. 2. The app keeps sending annoying messages to try to get me to sign up for PayPal payments, and no matter how often I decline, they keep throwing it in front of me each time I open the app. Like please stop wasting our time. We are paying for the subscription, and you’re interrupting our busy day. If we could clear up those two issues, I would change my rating to 5 stars, and recommend this app strongly! It still remains the best one out there, but I always feel disrespected by the constant bugging to set up payments (PayPal isn’t trustworthy) and always having to re-edit any time I forget to save changes before I go grab a copy to paste from another app. You should not charge money unless you give satisfaction. Looking forward to improvements and honesty on their end. Joist team, please read this and fix it! It used to be different. I know it is possible! Thank you!.Version: 3.96.0
✓ MannerGood application.Version: 3.81.0
✓ Joist ratingIt’s taken a few things away that were there years ago. It’s still functional..Version: 3.84.1
✓ Features removedI’ve been using this app since it was first released. I really like using this app as it worked well and it keep things organized while given my customers professional documentation and options making the decision and payment process easy. Unfortunately with changes to the app they decided to take away my ability to have my logo included with company info and if I want to use it I have to pay $12 month for their pro plan. I understand changes but for existing customers to take it away is not good business. Like I said I’ve been here since day one and there was no consideration about existing customers. Cause of this I no longer use Joist app..Version: 3.58.0
✓ Monthly/Annual fee for previously FREE app featuresI have been using Joist since 2016 for my small business. Before selecting them I looked at many other options, all of which were free. I finally settled on Joist because I was more comfortable with the layout of their app. Several others invoice apps offered all of the same features, logo, photos, contract inclusion, client notifications, payment processing (fee for transaction of course) etc. Now years later I discover that with the roll out of their new “PRO” service, ALL of the features I listed above and possibly a few I am not noticing yet, have been removed from the free service and are now only provided for a $12 monthly fee. The free features offered now are no more than what you can create yourself using a simple Word document, but even on word you can include your logo. I am very dissatisfied with this update being a long time loyal user. I have also referred many small business owners to use Joist as well. I will be making a selection from the plethora of other invoice app options available and making the switch today. Joist messed up on this one, at least with their long time users..Version: 3.35.0
✓ Thieves. They will destroy your company if you get "too" successful.The joist app works well for estimates, but for payments they hold on to money for weeks on end (indefinitely) apparently from all your customers if all the payments in one week are over a certain amount. This is destroying our company. I can't buy materials for jobs so that we can continue them. I can't pay my employees(they have bills to pay too) or company bills, my customers who are on strict timelines are livid because we can't make progress. I just had a meeting with all my employees to let them know what's going on and Many are now looking for other jobs. Joist is single handedly bringing my company to a complete halt and destroying our reputation of prompt quick service that we have worked so hard to build. Tomorrow I will be out of gas money and will no longer be able to go to a jobsite to work myself. Thank you joist for destroying us..Version: 3.35.0
✓ Money GrabbingThis used to be a great app which was free. Then they started charging for your image on invoices and now you only get 5 free invoices per month! This is ridiculous as most people will use more than this in a month. The monthly price to do the few invoices that we do is crazily priced and we will now be looking else where for an app that offers better value for money..Version: 3.89.1
✓ Was Good, not Free anymoreI been with Joist for very long time over 4 years defiantly. Just got a email today which absolutely let me down, the free to use will now restrict me to only making 5 invoices a Month, trying to force into payed version of App. There are many good apps now that I have discovered which are free overall which I’ll be turning to. Was a good App though until this. Oh well. Best wishes..Version: 3.89.1
✓ Used to be amazing!I’ve used joist for 5 years now and have to agree with some of the other poorly rated comments. It hasn’t been working quite so well lately and now being asked to “upgrade” when actually I’m just getting what I had before for free? ( taking the logo away was quite unnecessary ). I don’t mind paying but think the price tag is a bit excessive (for my needs) I think I’ll have to look at alternative apps..Version: 3.35.0
✓ Update IssuesSince the update at the weekend, my clients aren’t getting any of my estimates or invoices. The only way they’re getting them is if I send myself a copy and then forward that email on, which is strange I can send myself a copy but not my clients? This needs resolved ASAP.Version: 3.98.0
✓ Over pricedAfter 4 years of use free use now demand 20$ monthly I don’t mind buying apps but 240$ yearly is over priced.Version: 3.89.1
✓ Don’t fix something that’s not brokenI’m highly disappointed in the Joist team. There’s a reason Joist was the #1 estimating app which is because it’s been free and very easy to use. Charging contractors for things that require no skin off the Joist teams back is unheard of. It costs nothing to take pictures, have my logo on estimates and customize my contracts. I would understand charging an arm and leg for e checks but you already do that also. Being charged $12/month is not my biggest concern. What’s frustrating me is that I upgraded to “Joist Pro” over a month ago and I’m STILL not able to access what I’ve always been able to access for FREE! Very disappointed and unfortunately I don’t feel it’s necessary to be charging this much for something that was already free. The people who’ve been in should be grandfathered in and the new downloaders should need to purchase the app. Don’t try to fix something that was not broken..Version: 3.35.0
✓ Great app IF you collect the payments outside of the app.I have had Joist for about two years. At first it was pretty awesome. I could make up professional estimates and invoices and get paid online. Convenient right? Well, sometimes. If you have time to wait on YOUR money it’s not bad. But when you collect material deposits and you need access to the money to get your project started on time....not so hot. This is about the umpteenth time that they have held my funds longer than necessary and delayed start my project start dates. Now I’m calling everyone I had scheduled this week to reschedule. No fun. They charge 2.9% of what’s transferred. Doesn’t seem like much. Now figure a 15k dollar project they have now charged $435 to be a middle man. I don’t have time to pay 2.9% and have my funds held up for days upon days. If you choose to use this app I recommend utilizing the estimate/invoicing features. However, leave all payment options off and collect a check in person or use PayPal or Zelle. You will have a flawless experience in this way..Version: 3.21.2
✓ We pay is a nightmareLove the app and I don’t mind to pay for a good system. I had a customer use the payment services they offer WHAT A BIG MISTAKE! My money has been in limbo over 7 days and still nothing! The customer service contacted me and told me how to write my own invoice(you believe that!). My business is between me and my customers, how I invoice is also between me and my customers! They needed more detail, I called them out on it didn’t change one thing then they said it was ok. 6,300$ that’s cash flow for my business that there investors are buying time to try and make money off my money and they charge you for it.👍 pretty good scam if you ask me also don’t forget to shut it off manually because they automatically turn the option on, on every invoice. Totally dissatisfied and if it happened 2 months ago it very well of could of put me out of business! Don’t tie up small business’s money we are not your personal bank get a better partnership for online payment offer there are better ones team up with Venmo or square, screw we pay..Version: 3.35.0
✓ It was good 🤮The app works and I purchased it more than a year ago with the ability to take pictures and to use the option of signature. Now the new app do not allow me to use the picture option and other functions that was before fully part of the app and in order to get back those functions the require that I pay more than $100 dollars anual or $12 dollars monthly when before I paid for all the functions. The new idea now that all the apps want to have you to pay not just once for any apps but to make you pay an monthly charge !!! I like to make money but this apps is not very important for me since I do not use the payments options also because this app make money from your clients payments in % to what you charge. Crazy is you make the work and they want a % of the income you recibe apart of the cost for use the app. I am now looking for other app and also to my custom estimate and invoice in my pc. Is not the charge is the way this apps developers want money$$$$ from you !! Your time, labors, and clients are yours Procter them. There is always a solution for each thing that does not feel right. We are Free to Chose now and Always we Are Humans !!!!.Version: 3.34.0
✓ Used to be a good appThe developers pulled a bait and switch tactic on everyone that’s been using this app for more than a few months. They created the free app, allowed people to get used to using it, and then decided to make you have to pay a monthly fee to continue using certain parts of the app that have been free up until this recent change. It’s incredibly unprofessional and low class. If you want people to pay for the app then add things to the app that weren’t already a part of the free app. Don’t take things away that have been a part of the app since it was first released and claim that it’s now part of the “Pro” package. If you want us to pay for the app then add features that make it worth paying for. Placing features that had previously been free behind a paywall is just laziness. Why bother being innovative and coming up w new ideas that people will want to pay for when you can just take things away that they’re used to using and make them pay $12/month to get them back. Unless it goes back to the way it was before, I’ll be finding another app to replace the Joist app and will no longer recommend the Joist app to all the contractors I know and work with. Such a shame when greed takes over..Version: 3.35.0
✓ DisappointingI fully understand that for all the professional upgrades you should pay, but to cut everybody off with five free basic invoices a month is poor. The pro version is also too expensive for those who just want to make a basic invoice, especially with other bigger accounts apps being cheaper. It’s disappointing as I’ve used them from the start, for a smaller second company..Version: 3.89.1
✓ Was a great app till they betrayed their loyal original usersReally wanted to give this app 5 stars… However, very irritated that they decided to take away features and charge for them, even to users like my self whom have been using the app since it was released… I get wanting to charge for feature to new users, but have some loyalty to your original users… otherwise, you show no value to the people who helped make joist a better company… please offer some sort of a code to your OG users, because all those original users, who always kept recommending your app to everyone and other businesses, now warn them that features keep disappearing and the app requests you pay… make right by us Joist….Version: 3.85.0
✓ User-friendly modificationsThe invoicing and estimator apps are great. Modification options would be a little more helpful, for instants the option to turn off quantity it is helpful for material items as well as billing by the hour but it would be nice to turn it off when billing by the job. Also the items list would be extremely helpful if was able to categorize my items generally by the task under of morgue general heading. Is it set up now and save the items with a description only it is more specific to each job and when I try to use it for issuing new invoices much of the information needs to be deleted and reentered, on account of the description staying with the item it would be nice to separate days on account of The variances of job to job. It would be more beneficial accommodating and time efficient if the items headings were able to be split from the descriptions but all in all it is useful and professional.Version: 3.38.0
✓ Lack of customer supportBeing this app is advertised to the Blue collar guy I find the Interface and program really good. How ever the customer service sucks with only live chat!! I also have had a very hard time uploading documents so joist can verify I am real. All my transactions are frozen and my customers cards are getting tagged fraudulent activity! I guess joist is looking out for them which is good, but they should step it up and have a call center for new guys signing up. They are advertising their product to work boot guys that already don’t have enough time durning the day, much less time to deal with bs and angry customers..Version: 3.31.0
✓ Daylight robberyI paid for the quickbooks sync in April not knowing “pro” was about to be released two weeks later. I paid for the whole year and have now discovered that for virtually the same money I could of had pro including the quickbooks sync. I’ve even offered to pay the difference but they will not budge. I am expected to pay again for the service. I will just be using quickbooks from now on. Well done for poor customer service joist. You really nailed it..Version: 3.42.0
✓ App creator getting overly greedyI’ve been using this app for years. It’s a simple app to create invoice and estimates (not a lot of design options but I never wanted anything too fancy anyway) to send to customers as well as create a price book, customer log, etc. So it’s been extremely helpful. Recently however they’ve “upgraded” and locked me out of features such as the ability to take pictures and save them to the invoice or estimate, something I use almost every time!!! Also it appears I will not get notifications like I used to when customers opened my emails. It’s one thing to add to the app and charge for new features, it’s robbery frankly to lock me out of features I’ve always been able to use! On top of that they want to charge me $12/month for it!!! I could see paying $12 one time to unlock the features I’ve always had. But this is total BS. I’m not asking for something to be free. But $12/month is way too much to charge, I’m just a little fish and use this app for my side work. Even if I did a lot more work $12/month is way too much. Hope the app developers see this and get enough other poor reviews so they will change this. At least give me back my features that I already had and actually work to add new features to charge for..Version: 3.31.0
✓ Used to be good...They keep removing features and putting them behind a paywall.Version: 3.79.0
✓ GoodFree works good.Version: 3.89.0
✓ Was too good to be trueAnother great free app that went from a great app to having standard features removed to attempt people to buy to now becoming useless with only 5 free document a month. It was good whilst it lasted. Thankfully this forced me to look around and now using Zoho invoicing which has far more features and completely free..Version: 3.89.1
✓ MrmejiaBeen using for a few years now works well and continue improving as well. When I first signed up a and created an account there was not a paid version ? Now they have a paid version and some features I’ve had are no longer available to me anymore? Would have been fair if it had been more reasonable to me atleast. Continue review after response from developer. Thanks for your reaching back but it did take about 4 times of sending you guys response s to your upgrade option. I understand the upgrades and charging but you should have atleast considered giving some of your customers who started with you since the beginning. This is what I tried to mention. Not asking for free stuff or anything like that just good old fashion business. The app is good by the way and has improved since the beginning keep up the good work..Version: 3.41.0
✓ Frustrating multi layer subscription and glitchy appThis app can be glitchy, it is so frustrating when you add a line item and somehow another line item which you have already added just disappears, a line items which I have spent a ton of time custom detailing and somehow the new line item takes its place in the estimate. And because this app is cloud based, opening estimates can take a long time which can be frustrating when trying to do things quickly. My other annoyance with this app is that I upgraded to “Pro” and then they came out with “Pro Elite”, and pro Elite is very expensive, even if I decided that there was enough value in “Pro Elite” to upgrade, I’m sure they would come out with “Pro Elite Plus” to justify charging even more when other improvements roll out. Look at companies like Microsoft, their app “MS 360” has one low fee for a bundle of apps (under $10/month at time of writing this) and you always get the most current version of the software, no need to keep upgrading every time they come out with improvements and new versions. I may just move to Quickbooks for my estimates once my subscription expires as it will be easy to turn estimates over into sales in my books, my time is valuable and I can’t afford to do things twice when I could be spending more time focusing on closing new sales..Version: 3.65.0
✓ Was a Great AppI'm a freelance photographer and its a quick and easy invoicing app once set up. I just sent an invoice to a regular customer and took 30 seconds. But, since and update and subscription fees were added, you have to pay to have your logo on your invoice. Plus it used to email a pdf, now it emails a link to download a pdf, an annoying extra step to possibly delay payment. Annoys me when you are a with an app from day one, give feedback on how they can improve it then expect monthly payment when they actually make the app worse ————————- To respond to the developers comment. There is no reason why you can’t just add a function in the settings or somewhere to send a PDF, I’ve never had any emails hit the spam. Now I have to email myself invoices via the app, download the PDF then email it direct. Makes the app pointless. As for the £110 annual fee, that is excessive for the occasional user like myself. I’ve sent about 20 invoices with the app in the past 12 months. It isn’t worth £5 an invoice. I’m happy to pay a reasonable amount, but your doing yourself out of money by charging so much. I’ll be looking to buy some standalone software for my computer if further detrimental changes to the app are done..Version: 3.43.0
✓ Good but don’t use the credit card processing featureGood if you need professionally looking estimates but DO NOT USE the payment processing feature. If you happen to have a good sales week and cross the weekly sales amount threshold HOLD ON YO YOUR HATS because if you were expecting your money on Monday and then check Tuesday to see where it’s at and then tell you it exceeded your weekly amount and you won’t have it till Friday then you hoping to be there in the bank account first thing for payroll but then Friday comes and no money so you email tech-support and they can’t give you a solid answer when your money will be there. Apparently it got into guilty until proven innocent fraud review and you may have it in one or two business days past the date they told you they would have it, but there’s no clear resolution to when. The sizable chunk of money you were paid over a week ago floating in cyberspace and customer support can’t even give you a solid date when you’ll have it. Cool app but completely dropped the ball on the most important contractor feature..Version: 3.57.1
✓ Disappointing Turn Of EventsWhat can I say I have been using this app since the start of 2016 it's been my Go to app. There has always been an option to go pro or elite but have not needed to, As time has gone on and the difficulty's of living expenses have increased, this App in particular witch would be doing completely fine with its Bookimg keeping side and it's 2 other pay options has decided to limit the invoices per month to only 4! With out warning as well so as of today I can no longer do 5 or 6 invoices a month with out upgrading to the $22 dollar a month option meaning each time I send an novice it will be at least $5. This on top of rising rent prices, fuel, living expenses and having kids , google subscriptions iCloud subscriptions and everything else is just a complete kick in the guts. I don't understand how they have limited it and made the free version less useful just for financial gain especially in these times. I mean what is the point of that when your supposed to be one of the best apps for tradesman going around? Unfortunately this has made it impossible for me to get paid from my job unless I find another app or pay the subscription and unfortunately I can't afford $250 a year for an invoice app. Super disappointed, just when you think there is an app that stands out from The rest it just turns out there , in the end no better then any of the rest of them: Back to paper invoices I go..Version: 3.90.0
✓ If it ain’t broke don’t try fixing itBeen using it the last two years no problem, last few weeks they have cocked it up somehow. Used to send the invoice in an email attachment PDF as well as a link to a private webpage, now the link they send to clients doesn’t always seem to work and I’m not getting notifications through. Probably something about wanting you to sync with quickbooks that has caused the issues. I’m looking into other invoicing apps now instead, shame really because this used to be a great rescource..Version: 3.3.0
✓ So disappointedWas using this app since it was first released. I don’t mind paying a fee, but $200 a year is pretty steep. First they removed the logo option and now they only give you 2 documents. Not impressed..Version: 3.93.1
✓ DisappointedI’ve been using Joist since the past three years zero problems with it before and I just recently Updated the app and I discovered now that I am not able to take pictures and receive notifications when the customers opened th updated the app and I discovered now that I am not able to take pictures and receive notifications when the customers open estimates or invoices is very disappointing that they are asking for $144 a year/$12 a month for something I was using for free also was going to order the credit card reader from them but I am not doing that anymore this was a scam but two people pulled off if you gave us new features and charge those five or eight dollars a month would be different but I do not believe I should pay $12 for something that I was using for free will no longer be using this app I also recommended this to fellow contractors that I knew sorry that I did now.Version: 3.35.0
✓ Glitches and Unresponsive Customer SupportThe app functions moderately well but has a couple glitches. One major glitch is invoices I sent my clients were not being delivered. In one instance I didn’t realize this until weeks had past and I still hadn’t received payment. I have reached out to customer support twice to resolve what I consider to be very important issues. Once involving security, where I was continually notified that my invoices were being open over and over at all hours of the night. The second time was to resolve the issue mentioned above. Customer support was completely unhelpful. Nothing was resolved and they seemed ok with that, meanwhile I’m seriously questioning the app security and dependability. Many apps provide excellent, caring customer service like Hurdlr and PayPal. They work for my subscription. Joist does not. I’m exploring an alternative app to do business because I need dependable support and security.Version: 3.9.0
✓ Good app, terrible serviceJoist has no business being in business. They can’t do ANYTHING right. You can’t actually talk to customer service, you can only chat with them. They never do anything they say they will do unless you ask several times over and over. When I wanted to set up payment receipts from joist, it took them 6 weeks to fix a problem in their end. Not only that, but I had to contact them 3 times to get it done. Every time I contacted them it was as if the previous person I “spoke” to never put in a request to have it fixed. Recently, the last straw. They advertised Joist Elite Pro as if it is available for all devices. It wasn’t until after I paid for it that I realized that it isn’t available for iOS or windows. They told me that AFTER I paid for it. I requested a refund and they said they would submit the request. More than one week later, still no refund. They have no idea what they are doing. When I requested the refund again today, I was told that the payment team only worked during business hours and that they would reach out to me on Monday. BS!! I’ll be disputing the charge with my credit card company and joist will never get another dime from me. Use the free version if you want, but DO NOT give them your money. They are dishonest and incapable of providing solutions to the problems they cause..Version: 3.52.5
🙂 Joist App for Contractors Positive Reviews
Joist App for Contractors works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Joist App for Contractors.
⛔ Joist App for Contractors Problems
