- 92.4LEGITIMACY SCORE
- 94.9SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Sweetgreen App User Positive Comments 2024
Sweetgreen app received 24 positive comments and reviews by users. Can you share your positive thoughts about sweetgreen?
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Sweetgreen for Positive User Reviews
✓ One word: IMPECCABLE!!The food AND customer service was impeccable! Definitely a 10 out of 10. I came across this gem on google when searching for healthier food choices. The photos and descriptions on their website were so vibrant and detailed I had to try it. I loved the Buffalo chicken salad so much I revisited them TWICE in 1 week. Needless to say, if you haven’t eaten here yet you should definitely give it try. They also deliver and their fees for delivery are very reasonable. Without a doubt, I’ll be sure to return to try another dish!.Version: 4.6.0
✓ Delivery system is badThe food is good but the delivery system and tracking on the app are really awful. I’ve had multiple bad encounters with delays, my food being left outside my apartment building on the street for anyone to take, not answering my calls when an order says delivered and it hasn’t been. The app and customer service are not helpful at all. They are unable to resolve issues in real time. It’s very disappointing. I really enjoy sweetgreen and it used to be my go-to for healthy food when I could just pick it up myself, but I’m planning to no longer order from there as the delivery unreliability is not acceptable..Version: 4.14.0
✓ Get this app.I have always been a longtime fan and obsesser over sweetgreen & when i found out they had this app it became a whole new level. i now live and breathe sweetgreen and my life is significantly better because of it. this app is simple and has every feature i could hope for. i am a longtime supporter of the chipotle app and i would say this app tops it. Also the sweetgreen in Chicago (Wicker Park) is incredible. they’ve been serving me for 3 almost 4 long years. i owe them my life..Version: 4.17.0
✓ Great Food when You can get itFood is delicious! I use this app for ordering lunch while I’m at work and it usually runs seamlessly but tonight I wanted to order dinner from home & almost everything I wanted to order was sold out - not at one store but multiple stores!!! So perhaps this complaint this isn’t so much about the app & more about the SG supply chain. I wish The app showed you in menu which things were sold out - it does tell you when you order the item but not when you just browsing the menu. Nevertheless I will keep using it and keep ordering b/c the food is so good.Version: 4.15.0
✓ Two Annoying bugs#1 After a favorite order is added to the bag(repeat order), clicking the “Modify” hyperlink opens the customization options for ingredients and there is no way to change the dressing from “on the side” or “mixed in”. I tap cancel and returns to bag. When I tap modify, I’m presented options to modify ingredients multiple times. Only method I’ve found is to click Modify cancel a bunch of times until I’m presented the sauce quantity options again. Weird glitch. #2 When initially ordering an item I find it confusing I add it to my bag, then decide if I was dressing on the side. I would think adding to the bag is the last step. The food is great though. But that is what Yelp is for..Version: 4.18.0
✓ Love sweetgreens + super easy appEverything about the app is awesome, very smooth functionality, and I also love the scan to pay function when I am in the store and forgot my wallet. Only complaint - there is no way to give custom instructions. For instance, if you want the salad tossed instead of dressing on the side (which is the default when ordering with the app), there is no way to let them know. And you can’t call a particular store either. Would also like them to customize the nutrition facts of certain ingredients - how many cals is the scoop of goat cheese?.Version: 2.12.7
✓ Great! Except one thing...This app has always worked well and has a great user interface! However, it would be great if you could get your salad mixed with dressing on the side. The salads are very generous, which is awesome, but unfortunately makes them hard to mix yourself (and the design of the bowl is such that you can’t shake it). However, whenever I’ve ordered a mixed salad, it is always absolutely saturated with dressing. Would love an option to have the ingredients mixed that would allow me to put the dressing on at home..Version: 2.16.1
✓ Great, except …The app works well. Delivery is always quick, orders are always correct, quality is always high. BUT sometimes the app itself just can’t get out of its own way. There are certain little friction points and bugs that just hang around for months and never seem to get fixed. Examples: - starting a new order, it ALWAYS says you have an order already in progress, which is actually the previous order that’s completed (whether that was yesterday or two weeks ago). So you have to nav to your previous order and manually “complete” that order - trying to check out, if you need to modify an order or go back, it often either gets into a loop where you keep having to start over, or won’t let you do anything because it thinks you’re trying to start a new order rather than edit your cart - if location services is off it defaults you to nyc, rather than the last location you ordered from.Version: 6.62
✓ Fresh, delicious, and convenientThe app makes it so easy to order, and they have great salads as well as custom options. I live close to the Brentwood store so I am always ordering from there, but it’s so simple to switch to other locations when I’m out and about. The Brentwood store has great customer service and they are always so friendly. The food is always fresh and delicious and makes it so I can get some nutritious meals in several times a week. If I order through the app I get notifications, and it’s always ready on time. Picking up is a breeze. Highly recommend!.Version: 4.16.0
✓ 5 bumped to 4 — Too much motionI like how sleek and clean the interactions are in the app. It’s fun to swipe through the screens / menu. One thing I noticed though was I started to feel motion sick, oddly enough. I realized the direction the screens slide in is “backwards” from a US user perspective at least. For instance when viewing a menu item and then tapping on bag, the menu screen slides up and to the right. When navigating back the bag slides to the right and the menu comes back from the left. It should be the other direction: menu slides to the left and bag comes in from the right; navigating back pushes bag to the left and menu comes in from the right..Version: 2.16.5
✓ Awesome App Awsomer FoodLove the app, more restaurants should take note of Sweet Greens interface and use it. I absolutely love that you can identify your allergies on your profile and they indicate what salads or bowls contain an ingredient you’re allergic to. I’m allergic to tree nuts and often places only highlight dairy or peanut allergies so I appreciate the inclusion. Additionally, I like that they have the option after you order to request a ride share or get directions! The tracking of your order is also nice and it’s been accurate thus far. So easy to place my order, walk in the front, grab my food, and go!.Version: 4.10.1
✓ New version is unusableWas just forced to upgrade(believe it is to the iOS 11 version) and it just doesn’t work. Takes several minutes to simply load location and the ability to select the store, then I can’t even add anything to my order, getting an error to say to try this operator again or reload the app, which just starts the cycle over again. Can’t use until there is a new full version pushed out, clearly the number of bug fix versions in the last few minutes isn’t fixing the core issue..Version: 2.4.12
✓ The Uber eats partnership is terribleI like sweetgreen but their partnership with Uber eats has been terrible. My food is always late but today it’s even worse. The courier delivered the wrong food (that happens) but sweetgreen’s only response was ‘sorry, we can place your order again.’ They courier must’ve been 2 blocks away and he couldn’t come back to bring me my order? At the end of the day I never got my lunch. Sweetgreen support was not helpful. I guess this is their way of saying I should go on a diet..Version: 3.2.2
✓ Not so sweet, poor sweet greens!I wish I could pay to market this and get this vital. Order for sweet greens and expect a few ingredients missing, always! I was very happy with SG prior COVID when I ordered from the NYC branch. But from the time I have started ordering from the Jersey branch they swore to not deliver me the the food I ordered. Spilling bowls in COVID times, items missing and sometimes my warm bowl came without rice itself. Definitely, I shouldn’t have ordered from them at all after the first time they goofed up! Had they not lured me with minor credits for each time. My message - stop making Instagram filters, instead put some effort in quality check and delivering the right food for the money you charge..Version: 4.6.0
✓ Pretty good, a few tweaks would make it greatIt’s still faster to go to the store than to order on the app, though that’s starting to get better. Other weird quirk - the app doesn’t let you access previous orders once you start ordering from the menu. The problem is that when they’re out of some ingredient, it replaces it automatically which is fine. But when you reorder, you want the original order not the one it did the replacement on. So when you start ordering from previous orders, you end up with the auto-replacement order not the thing you want..Version: 4.19.0
✓ Wonderful app! Highly recommended!I absolutely LOVE the SweetGreen app! Not only does it make ordering and storing favorite meals easy but it also rewards you a ton! I’ve already earned TWO $9 credits in the last month or so. The more you order, the more quickly you earn another $9 towards your next meal. I love the way this app functions. It has beautiful interfacing, plenty of options and lets you know exactly where your food is in the process of getting to you. I love it! Way better than ordering off of a website- I recommend downloading this app..Version: 4.6.0
✓ EDIT: Incredibly Broken AppEDIT: deleting and reinstalling the app fixed whatever glitch I was having below. I love sweetgreen overall, and the app is great when it works, which it is doing at this point. “I love sweetgreen and typically have a great experience all around. However, the recent version of the app is incredibly broken putting me in a perpetual order loop that I can never complete. I select delivery, add an item or two, but at checkout it defaults back to pickup. I go to change it back to delivery and it resets my order to nothing. I LITERALLY CANNOT ORDER DELIVERY. It rarely works.”.Version: 4.4.1
✓ Works WellI enjoy the ease of ordering and picking up my salad at my convenience. I gave a 4-star rating because I placed an order a few days ago and when I arrived to pick it up the store was way behind in processing and I had to wait another 30 minutes. They seemed to be moving as quickly as possible but it was very chaotic, messy and at times some staff appeared to be standing around instead of helping. I have seen a notification on the app before when they were not able to process online orders but it would be nice to have a notification when orders are delayed as well. My co-worker submitted his order at the same time as me (and I know this because I was there when their ticketing system spit out the labels) but I got my order 15 minutes after him..Version: 2.12.4
✓ Big FanThe Sweetgreen app is nothing short of incredible. I’m a frequent at Sweetgreen, but this app greatly enhances my experience. I’m able to order ahead of time and stroll into my local Sweetgreen to pick it up when I am ready for lunch. The app not only makes ordering convenient, but customizable and intuitive/easy for the consumer. What’s more, the app has beautiful images of my options and reminds me of how healthy I’m being by eating salad! Even if you’re not a frequenter at Sweetgreen, the app has a scanner to track your rewards and allow you to pay with your iPhone in store (you have to connect your credit card / Apple Pay)..Version: 2.12.9
✓ MFMy family goes to sweet green for take out so often I think we are gold members. We love the product/ concept but 2 issues I have experienced lately , 50% of our pick up orders have an error, (usually missing bread and dressing) even when we requested it on the online system. Other issue is that many times certain ingredients are missing, for the price I would think that this would not happen that often. A plus is the online system does allow for substitute items..Version: 2.18.1
✓ My desert island foodAlways delicious, now with delivery!!!.Version: 3.0.9
✓ The potential is thereHello, I am a former Hummus Tahina superfan. I’ve never met anyone who had the same amount of passion for a salad as I had for the Hummus Tahina. Since the release of hot plates and the hummus Tahina has gone away, I have felt empty inside. It feels like my dog has passed away, and now I’m just staring at a pet that looks similar, but just doesn’t feel the same. I know it’s dramatic, but I can’t brush this feeling off. Please I beg of you, at least make falafel and hummus once again so I can make the Hummus Tahina-oh how I miss you- once again. Honestly I feel like hummus and falafel are the two most sophisticated and cultured items on the menu. Even if they aren’t popular with average folk which is most of your customer base, the daring ones who are willing to experiment and discover new taste combinations surely feel unwanted right now..Version: 3.2.2
✓ Areas for improvementWhen you go to the HP of the app, a prompt to review your last order takes up half the screen. I’m not sure why this is prioritized so much on such valuable real estate…do people want to rate every salad they eat? The food is all very consistent which is great. I wish instead new offerings and the menu would be prioritized on the homepage. I find it crazy hard to find the menu…I’m still not sure where its at. I just order from the past orders on the bottom of HP which is easy..but would be nice to have some product discovery..Version: 4.18.0
✓ App so so. Food greatEven though I’ve used the Sweetgreen app dozens upon dozens of times (I’ve probably ordered over $1000 worth of salads), whether or not I’m ordering pick up or delivery often gets confusing. They need to re-design the app so you choose from the outset -in an obvious way- whether you are about to choose delivery or pick up. There is an option, of course, but the way it’s designed right now is confusing. I can’t tell you how many times I’m about to place my order and suddenly realize that it’s simply pick up… And there’s no way for me to change it at that point I have to delete the entire order and start over again,.Version: 4.8.1
😕 Sweetgreen Negative Reviews
