ParkWhiz - #1 Parking App App Negative ReviewsParkWhiz, Inc.

ParkWhiz - #1 Parking App Negative Reviews

4.8
4.81938 star

Total 50 Negative Reviews

ParkWhiz - #1 Parking App App Complaints & User Negative Comments 2023

ParkWhiz - #1 Parking App app received 50 complaints, negative comments and reviews by users. Have you ever had a bad experience using ParkWhiz - #1 Parking App? Can you share your negative thoughts about parkwhiz - #1 parking app?

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ParkWhiz - #1 Parking App for Negative User Reviews

WE NEED TO BE ABLE TO PUT ZERO STARS!Went to an event in Brooklyn. Found a lot close by with super reasonable rate and and booked a reservation and paid. Went to lot on the day of the event - arrived early and attendant said that was ok. I did notice that sign had daily parking rate for $2 less than I paid, but overlooked that. I said to the attendant that he must be getting ready for a busy day. He asked why and I explained the sold out event at the Barclays Center. He was unaware, but immediately put up a sign that nearly doubled what I paid for my reservation. After the event, I returned and the attendant (who had said that arriving early was fine for the rate) said I would have to pay as he couldn’t accept the reservation bc we arrived early. But, since I told him about the event (he remembered me) he would only charge $15 - not the price that they had raised it to. He told me to contact Park Whiz and they would refund my money. Ha! Park Whiz has contacted me back and is asking for receipt that I paid the second time. I am not sure if I can find it. I am also being sent many of their FAQ’s - including not being able to be refunded after reservation as well as reservations not being valid if arriving early, etc. Complete scam. Knew it was a scam when I was leaving the lot but there was no way to do anything because a valet lot and wouldn’t be able to get my car. Horrible. Beware when using this APP!.Version: 8.3.4

Worst experienceI reserved a garage in Houston in advance. When I got there, I followed the instructions per the email and got my parking ticket. Upon leaving the garage, it made me pay again for parking. I did not see an attendant there for help. When I called Park Whiz customer service, the only advice I got was that I should have pressed for help-usually there is always a help button where you insert the parking tickets. I didn’t know this. I don’t park in garages that frequently and have never had this hassle. I’ve spoken to customer service twice via email and once over the phone and have gotten no help getting my money back. I definitely don’t recommend this app. Rather than help me, it’s been a headache that is still not resolved and I paid twice as much for parking as if I would have just gone to the garage and paid directly..Version: 7.10.4

Terrible customer serviceWe were in Chicago for a funeral and my son wanted to go to the fountain pen store. I reserved a spot at the closest garage and heading to Chicago. The garage was close drove around the block at least twice to verify, thinking things are different up here. Finally, I just parking in the first parking garage, I find around the corner. My reserved spot 13 dollars, the spot we park 38 dollars. Then, I contacted the company, they requested a receipt from the garage we used and pictures of the closed garage. First, taking pictures while driving in Chicago is dangerous and second there was no sign. Then they asked for a copy of my bank statement with the 38 dollar charge. Hmmm….NO. Then several days later, I got a reply that the garage had a disclaimer that the day question I needed to use the East entrance. Now, if there was disclaimer on the app, I missed, cuz I definitely would have used a different garage. I am not from Chicago, and I just wanted to make the trip into Chicago easy. I used the app to link to my gps app for direction and it spent us to the closed entrance with no sign to use a different entrance. I do not really care about the 13 dollars at this point it is the principal and the lack of customer service. I would have paid 100 dollars if need be to take my son to fountain pen store since that is the only thing he ask for and I wanted to give him a good memory on this trip..Version: 9.9.0

Password rilesNot sure if it's just me, but I can't remember my password. When I follow the reset password link it just keeps saying there's a problem with my new password please try again. Five or six different password attempts, same error. No guidance as to how many capital letters or numbers or special characters are required. Too many other apps to waste my time trying to figure this one out..Version: 9.10.2

FraudDo not use. I prepaid for parking 2 days before an event. On the day of the even and during the time of my parking reservation, I used directions from the app to go to the lot. I arrived at the lot and verified the address to confirm I was in the right lot. But there was no available spots. I immediately contacted ParkWhiz and requested a refund. They got back to me asking for details. I provided details including photos and receipts. No response from ParkWhiz and no refund. I reached out again. Still no response. I reached out yet again. Nothing. They have taken my money. Do not use. Use some other app. UPDATE: As you can see they responded to my review. What they don’t tell you is that I have already repeatedly emailed them with no response. And you call the number and they tell you to email. Unbelievable.Version: 9.11.0

Confusing and horrible Customer ServiceI’m generally an optimistic and easy going person. But I feel compelled to share my disastrous experience with ParkWhiz and the horrible service. I attended a concert to see one of my childhood friends perform at The Tabernacle (Atlanta). I purchased a parking pass and followed the instructions, leaving the pass visible on my dashboard. The thing is, there’s 4 parking lots all next to one another and the instructions available on the printout give little information (“look for a y’all maroon plaque with white AAA sign”.) Theres no lights anywhere and it’s pitch dark outside. Moreover, there were no white signs. There were plenty “AAA parking signs” but all different colors. Lastly, some of the signs were on the ground, perhaps knocked down or something. I had to make my best judgement after asking others around, all who were just as confused as I was. The instructions I followed were “parking is by the brown building”.... When I came back to my car, my vehicle was booted. $75 wasted ... As an Army Officer, one of the basic skill sets we have is map reading. Unfortunately, the vague parking directions, outdated information, poor picture quality, and confusing notes did nothing for me. I will NEVER use this app again and will encourage others to use the more reliable Park Mobile in the future!.Version: 8.3.4

App is Good. Customer Service is not.Had a parking and payment issue. Customer service agent did not read my request properly as evidenced in her reply. I did not appreciate the person capitalizing certain words in her reply as if I was an idiot who did not understand. Response was lackluster and they are ignoring me at this point. App is good though, but because of the bad customer service I am hesitant to use it in case I ever need help again. I am fairly certain they would never assist..Version: 7.10.2

Breached?Received an email from what seemed to be from ParkWiz that my credit card did not go through and I had to enter it again through some website. It even had my name in the email. It looked a bit strange, so I did not enter my card info and contacted ParkWiz. When contacting ParkWiz they told me not to go to the website and that the email was not from them. When at the parking garage, access was denied anyway. Really am starting to think their system might be breached/hacked. Emailed ParkWiz to get a refund because the pass did not work, but never received a reply. Phone number for ParkWiz listed on credit card statement did not work either. Such a bummer, the app has been working so well till now. Had to call credit card company to get the charge refunded..Version: 9.7.0

First and last time I use ParkwizTried to buy a parking pass for a Whitesox game (Parkwiz was suggested as the only provider by the White Sox ticketing website for parking in the stadium lot), first on the website using Apple-pay and got an error. Then tried using a credit card with the same result. Downloaded the app and again tried to purchase a pass, getting the same error to recheck my credit card info after trying two different cards. Used both my phone and a laptop. No go. Emailed the “help” account and received the same boilerplate advice to check the info I entered. I emailed asking for further help as I did all of their suggestions. No additional response or help provided nor an explanation as to what is actually wrong or how to fix it. I guess I’ll go back to SpotHero where my credit cards work. Totally disappointed in Parkwiz. Edit: a few days later I received an email asking for more information. I appreciate the reach out, but I’m not sure what the fix would be in my case as the day I needed parking came and went. (BTW my solution was to go early and pay $10 to park in the game day lot, which was cheaper than Parkwiz as there was no service fee). I get they have associates whose job it is to “fix” problems, but the timely nature of my problem, and their business, requires they have a working system, and/or be nimble enough to find timely solutions that work for customers when customers need immediate solutions..Version: 8.7.6

Terrible ParkingThe App is fine ... from a functionality standpoint. The problem is that Park Whiz sells you parking at the world’s crappiest parking garages ... at least in NYC. I had to wait TWO HOURS AND FOUR MINUTES in a line of 70 people for my car to be returned at a “City Parking” garage on West 53rd Street tonight. TWO HOURS, outdoors, at night, in New York City in January. With my wife and a 12-year old. All the non-English speaking attendants could say was “momento” over and over. I contacted Park Whiz who said they were in Chicago and could do absolutely nothing. They provided me with a “management phone number” for their contractor, City Parking, but no one answered. Park Whiz was ZERO HELP. I started to assume my car had been stolen. Worst parking experience of my life. Unbelievably poor customer service from Park Whiz and their subcontractor/business partner City Parking. Avoid this App at all costs..Version: 7.8.6

Worst customer serviceThis company is part of Best Parking and every time there is a issue with my parking ParkWhiz is the company that responds. In this case I pre-paid for a garage and when I arrived the garage was full. And of course you can’t dispute it through the app, you have to email their backwards customer service that gets back to you at a snails pace. All I want to do is get a refund but instead of calling the garage to confirm that it was full at the time I paid to park there, they ask me for receipts of parking if I parked elsewhere. What difference does it make? The fact is I paid for parking through your app that through no fault of mine I was unable to use. Verify that and give me a refund! It takes weeks of back and forth before they give you your money back. I eventually have to threaten to report them and contest it on my credit card before they give me my money back! It’s ridiculous! What is wrong with them?????? Terrible service!!!.Version: 9.6.0

Beware extra chargeI’m finding that the posted rate at Manhattan garages are cheaper than prepaid rates through apps. Also Parkwhiz’s oversized vehicle policy of 181” allows attendants to tack on an extra $15 for vehicles which generally aren’t oversized. We’ve parked for 15 years in manhattan and never paid an oversized vehicle fee for our Toyota Highlander, then booked through Parkwhiz with the Rose Garage and had to pay $15 on top of our prepaid fee. Since we prepaid it wasn’t like we could drive away and go elsewhere. Before booking check the policy of the actual garage. Icon is clear on its website that our car is not considered oversized so I suppose I could book through Parkwhiz with them and not worry about being overcharged. But last time I went into the city the apps wanted to charge me 45-50$ whereas on the garage websites the posted rates for 12 hours were as low as $30, and I ended up driving in and finding a very convenient parking garage that had a special rate for grand total $21. So Next time I’m just going to drive in..Version: 8.3.1

Booking is buggedThe app does not work consistently. Requires multiple attempts. This morning I have to change lots due to app..Version: 9.0.6

Worst everAbsolutely garbage. Do not recommend. They can’t figure out simple access times & it takes them weeks to respond to customer inquiries by email or phone. You’re better off to pay at the lot, & it’s usually cheaper..Version: 9.3.0

The ring aroundThey do not offer the best parking!! Make sure if you use this it’s your last last resort. I would instead try spot hero. After looking up my lot I realized if I paid there i can pay $6 instead of the $20 I paid on the app trying to save money. I texted the help number to get my refund and included proof of the special that is a regular thing the app should’ve known about. The person the started replying aggressively with caps saying you need to get there “BY 9AM” I tried to explain that by 9 means before 9 and they continued to try and argue. They then tried to give me a $15 parkwhiz credit which i don’t want. I then called the help line and it was still kind of frustrating. They want bank statements for a refund. I have had to prove my self for the second time through email and will hopefully get my refund. I feel like it shouldn’t be this hard to get a refund the first person didn’t even tell me the steps I needed to take for the refund. This app seems to try and trap people when a mistake happens. I have used spot hero before I don’t know why I didnt this time. And the one time I had a problem with the hours I requested vs the parking hours I really needed they understood and gave me my money back. It shouldn’t be such a rat race to get a refund, and the employees especially should not be rude ESPECIALLY if the customer was not rude to begin with..Version: 7.9.3

Takes multiple tries to complete purchaseThe UI is so inconsistent it takes multiple tries to even complete a purchase sometimes. The literal slide to pay button will disappear until you relaunch the app.Version: 9.9.0

The app never works accordinglyEvery time I try and pay my parking it says the payment failed. Very annoying the I have to go down and get change for the parking meter..Version: 8.7.2

A most frustrating and agonizing experienceIf I could give a zero star rating, I would. I had the worst experience one could have and I’m sure many other users would agree. The $22 ticket paid for and issued with my concert ticket stated arrival starting at 7:00pm. Why so late to a concert where the recommendation was to arrive at 6:00pm when doors opened? At around 7:10pm, the attendant was ushering a long line of cars in. The parking garage was packed. I, along with a long line of cars ended up crawling up through 4 stories of packed garage lanes and back down towards the exit spending 30 minutes in a most futile attempt to find a space. Most cars entering did not have a prepaid ticket and the attendant did not stop cars from entering knowing that the garage was full. I only found a space because I parked in a corner spot that was not a marked stall. Most cars in front and behind me ended up forced to exit. I arrived 15 minutes late to my concert because of this gross mismanagement. To add salt to injury, exiting after the concert took 45 minutes. No attendant was managing the exiting traffic on the upper floors and a fight almost broke up amongst two frustrated drivers. What should have been a special outing ended up being an agonizing frustrating ordeal. I would definitely avoid parking with this company at all cost..Version: 9.1.1

Service doesn’t workUsed ParkWhiz to prepay for parking but service didn’t work and was a hassle to get a refund. Arrived at the Parking Garage, tried four times to get the ParkWhiz QBar accepted, scan device read it, processed it then said “access denied”. Got and used an old school parking ticket. Asked ParkWhiz for refund, they wanted a photo of parking receipt. There is no receipt, at the parking garage payment kiosk you insert your ticket and it marks a barcode on it. Then when you exit you insert the ticket in a device that reads the tickets and opens the gate the device keeps the ticket. Like most folk I did not take a picture to document proof for ParkWhiz. Evidently ParkWhiz does not have technology that logs customer activity so no records of entering or exiting so it’s up to customer to prove their service doesn’t work. Ultimately I needed to provide a picture of my credit card account showing the charge. The service doesn’t work and is a big hassle for nothin..Version: 7.8.6

Disappointed!The idea behind this app is a great one—you pay in advance, and don’t have to worry about finding a parking space. Unfortunately the garage I booked did not consider the pre-made reservation to represent any commitment on their part, so when I arrived, there was no room for me. Also, the price I paid was $4 higher than the one posted. I will give the staff at Park Whiz credit for finding me another option nearby, although it was a valet lot and a bit sketchy. Also, since that option was less expensive I now have a credit, which apparently expires. How can my money expire? Ultimately, what should have been a smooth, easy experience was a tense, difficult one. Disappointed!.Version: 7.7.0

Bad app!!! They don't give your money back if you can't park! I paid for a service I didn't use.I leave here my dissatisfaction with the application, the two times I used it, there was a problem. The first time I paid $10 more than what was charged in the app without having used an extra minute. And the second time I made a reservation and when I arrived I couldn't park because the parking lot was full and the attendant said that the spaces they had were for monthly hires. I paid for the service I didn't use. I sent several emails explaining what happened and nothing was resolved. The last emails have not answered me anymore. Outraged for having paid for a service that I didn't use, I will never use this app again and I don't recommend it to anyone!!! Terrible!!! Do not use this app!.Version: 9.2.0

Zero StarsAbsolutely terrible app. Won’t accept password attempts AND won’t let me reset either (keep getting errors). Can’t even find the parking lot when trying to extend parking, then when i tried to pay while at the restaurant next door it said i had to physically be at the lot to scan QR code.. super useless, wasted so much time switching parking lots. Starting to suspect the 5 star reviews were all by bots because no way there’d be that many people who like this rubbish.Version: 9.11.0

An absolute scam of an appI’m not exactly sure what this app is advertising in terms of reliability except besides providing nonexistent parking spots and stealing your money. I attempted to use this app for the Post Malone concert at the Prudential Center, at the lot that the app stated would redeem my ticket. I went to scan the “provided barcode”, and it said it was completely invalid. I also went up to the parking attendant and he had no idea what I was talking about, and that this app was illegitimate. I had to pay for parking again for about the same price as this app advertised. In hindsight I read the reviews (when I should have done so before) and people reported having the same issues. To prevent this from happening to anybody else, USE PARK MOBILE INSTEAD! I will attempt to get my money back but save yourself the trouble!!!.Version: 9.1.1

Only works sometimesI’ve used this app 4 times for parking. It worked twice. When it works, it’s great, but I’m not going to use an app that only works 50% of the time. The first time it just wouldn’t scan and there was no help at the venue. Had to have the car behind me move and found another spot on the street. They did give me a credit after at 5 or 6 emails back and forth, so not a good experience and frustrating customer service. This last time, I pulled up and scanned, and it said it was already used. This time there was a help button, and the person opened the gate after I gave them the number from the reservation (as a line of cars backed up behind me). One time not working I passed off as a fluke. Twice is making me delete the app..Version: 9.9.0

False advertisementI parked here with a truck just under 7’ tall The parking info said the maximum height was 7’2” tall I thought I got lucky immediately at the end of one of the first rows and parked. Two days later I came out to a red sticker over my door handle on the paint of an 80,000 truck saying it was an electric only spot there was no signage for my spot stating this information. I went to leave and have to drive up until I could cut over to head back down to exit. Right there going up further it said clearance was 6’10” and I could not have went up any farther meanwhile somebody is behind me honking . I always use park whiz but won’t use it again because I could not have parked if I didn’t park where I was. I expect a full refund and am appalled that the parking information was not correct and then a sticker is placed on my paint. Not acceptable!.Version: 8.7.6

My parking was closed and they didn’t return my moneyI reserved a parking in NY City for thanksgiving day. When I arrived there the parking was closed. There wasn’t any notice in my reservation ticket saying that the parking was going to be closed. When I contacted the ‘’HELP’’ team asking for a refund they asked me for proof that I parked in another place. Also I had to send a LOT of emails in order to receive a response from them (really Bad costumer service) AND since I did not have the receipt from the other place they did not answer my emails anymore and they never gave me the money back! They did not even check with the place to just make sure that they were closed. There were other parking places open around on thanksgiving day!. So if you reserve with them make sure your parking will be open at that time because Parkwhiz won’t give your money back!!.Version: 9.2.0

Apple Pay and Sign in with Apple broken.Signin with Apple is broken. And Apple Pay is also broken..Version: 10.0.0

Still got an over priced ticket. They lie.I purchased parking for an event in Indianapolis. I knew the event ran late (DCI finals Indianapolis) and noted the registration service said leave the spot by 10:30 or 2hours after event. It says OR TWO HOURS AFTER EVENT all over their site, app, and my reservation. This is a lie. I left the event early before awards and drove out of the lot at 10:48. I was leaving the lot in a line of traffic with other cars from the event. I received a ticket from the company saying I overstayed my reservations saying I owed 82$!!! I called park whiz who initially seemed to be helpful but then said +2 hours after the event is up to each vendor and they are not in charge of that. Then why do they lie and say up to 2 hours!? It is not true. I would not have used their service. They said I could appeal to the parking lot owners who are out of state and do not care. BEWARE. DO NOT TRUST THE TIME THEY LIST..Version: 9.10.2

Inaccurate rates and infoApp used to be reliable but have had bad experiences past few times and company not making right. Most recently reserved spot further from location because of price. But ended up paying $10 more with app than what lot was charging. Didn’t realize until end and had already left. App is not honoring because I didn’t have a picture but I had already left. All they need to do is call the lot to confirm the price they charge. This app is stealing extra $$ than what the lots charge. A couple other times I reserved parking lots to only get there and they were full. This is app is no longer reliable and they take your money when they can. Their info is not correct. And reserving is not guaranteed. good luck if the price you prepay is the right price..Version: 9.5.1

False advertising...App description says you get 50% by using the app. But, when you go to book a spot, says it’s not valid in Canada. And, deleted..Version: 7.8.5

TrashI paid for a parking pass through ParkWiz. App worked fine to get into the garage. When I tried to access the app so I could scan to get out of the garage it would not allow me to sign in through Apple, which is the way I have always logged in. We ended up having to tell the garage we lost the ticket as I could not access the app. I was charged an additional 20 dollars to get out from the garage because app was not working. I sent and email explaining the situation to ParkWiz with receipts and time stamps and they didn’t help. I just now was issued a 20 dollar credit for the app. Which I cannot use because it will not allow me to sign in to my account to use the credit. I asked ParkWiz to reimburse me to my credit card since I was charged and the credit is essentially useless. Very frustrated and now I use Spot Hero and have no issues ever..Version: 9.11.0

UnreliableDowntown Sacramento. I arrived early and entered the parking lot greeted by the parking attendant who had no clue about my printed parking pass. He told me to pay in order to park so I assumed I pulled into the wrong lot. There was no where else around the area that could’ve been the correct lot so I drove around in circles over and over again to see if I had missed a hidden entrance somewhere. I finally had to call customer service where they also could not lead me to the correct location. My circling around went on for half an hour until the rude and frustrated girl on the phone finally asked her manager who led me back into the same lot I had originally entered. I told her what happened earlier and that the gentleman did not accept my printed pass, nor did he have a clue what it was. They called the parking attendant and he finally let me park, still clearly confused. I was half an hour late to my conference even though I arrived early just to avoid such a mess. Good luck with this system, I’m never using it again..Version: 7.0.3

Not happyWas going to a show at the metro in Chicago and saw there was parking across the street at the hot dog Wrigleyville Dogs. Cool! Used park whiz and went down to park and see the show. Get to the parking and see a couple attendants and show them my printed receipt. They point me to another gentleman and I show him my receipt for the parking. Looks at it and asked for the email. Weird but whatever I show him the email and he leads me and instructs me where to park and get as close as possible to the car next to me. Go to the show, have a great time and leave. A minute into my drive notice my passenger side mirror is closed. I Pull over and put it back. Just thought they closed it to get the the next car in and kept driving. Would of been a solid 4 outta 5 stars if the story ended there. A day or two later I walk out to my car to see the passenger mirror cover scratched and the side of my car scratched too. I don’t know if this was the driver of the other car doing this or the attendant not paying attention when parking them. Either way I’m very unhappy with the way my car was dealt with at the establishment. I don’t know if the attendants are employed by park whiz, but guessing from them not knowing about the parking pass I’m gonna say not, from the hot dog establishment or another party and who to reach out to. I have used parking apps twice in my life and have had terrible things happen both times and will not use this one or another one again..Version: 7.9.9

Account auto created?!I purchased parking and an account was automatically created for me. First, how did it get my email address and second, how dare they?! I contacted support and their response was “ Whenever a parking pass was purchased, an account will be created.” That’s NOT how this works. If an account is required for purchase, then ask the buyer to create one before purchasing or make them do it while checking out. I’m very concerned about the security of this app, scraping my email address. It created an account with an address I don’t even use for stuff like this. Not happy. And parking better not be cheaper on site than what I paid in the app..Version: 9.10.2

Very disappointedIt was a very unpleasant experience with this app and I would suggest everyone reconsider before go with them. I bought a parking pass for a garage in Downtown Manhattan, when I arrived there the valet guy told me the garage is totally full and I cannot park there. When I showed the parking pass to him, he looked like very disliked this company and told me they always oversold the pass and didn’t care if the garage has space or not. I have to drive away and I contacted the customer service right after it, looking for possible refund since I didn’t use the pass. The worst part then comes: in past one week, I only get one email response asking for more details and the other ticket receipt I paid. I told all details and told them I finally parked on street and paid nothing. Then there is no more response from them. Yes, no response, this is way its customer service operates..Version: 9.9.0

JackieI purchased a parking pass, when I arrived at the garage the attendant turned me away and wouldn’t let me enter. He was busy, overwhelmed, and rude. He never spoke to me just waved me away with out even coming to the car window to see I had a parking pass. I parked at a garage on the same block, and as I walked by I approached the attendant and showed him my pass. He said I have to call Park Whiz back. I called that night and the phone rang and rang and no one was there to answer. They also suggest on the app to text them. I texted them and never received a response. This was a Friday night. So I waited until Monday thinking ok maybe they don’t work weekends. I spoke to a representative, Rey, and she told me to send them a screenshot of my receipt from the garage I did park at as proof. Which I did. And it has been over a week no credit back no response, no communication at all. So the app says “best parking app ever!” It is not..Version: 9.10.2

More parkingWish there were more parking options/places for North York, Toronto area. There is just a few for now..Version: 8.3.3

DO NOT PRE-PAY FOR PARKINGI was at the Front st. parking garage in Toronto. The scan system was down. I was only made aware of this after paying for parking through the app. So I had to pay twice for parking. Absolute worst support on the App Store..Version: 7.10.7

Refused to refund meI was going to a concert at MSG in NYC, and I decided to book a garage a couple blocks away for convenience. When I got there, the garage was full. The parking attendant told me the lot was full, and I needed to request a refund with Park Whiz. I then drove about 10 blocks away and found street parking. I emailed Park Whiz, and they asked me for a receipt from another parking garage. I found street parking, so I obviously didn’t have one. After that, they just ghosted me and stopped responding to my emails. As far as I’m concerned, this is tantamount to theft. I paid them for a service, they did not fulfill the service, and now they are refusing to refund me. Also, FYI, it’s been like 10 years since I last gave someone a bad review online. I’m typically a very easy grader. I will be asking my credit card company to deny the charges. I don’t care about them money, I just don’t want them to have it..Version: 10.0.0

Overpaid and still got a ticketPaid 10 dollars more using the app then what the kiosk at the lot was charging. I parked exactly where I was supposed to from where I paid on the app. Went in to see show in Tampa, 2 hours later there is a 50 dollar ticket on my car from some private 717 parking company saying I owe them. So now I’m 80 dollars in the whole. Well....zero actually bc I’m calling iTunes and my credit card company to dispute the 30 dollar charge from this app and of course I’m never paying that 50 dollar private company scam either. Shame was trying to do right thing and get taken advantage of by this app. Stay far away from this app and any 717 parking run lot. Just pay at lot using kiosk. Would be easier and cheaper. Update: raised the review by one star due to the fact the app contacted me after review. They reached out to the third party company who issued the citation and had it voided. Also refunded 10 dollars of what I paid for the inconvenience. The app needs a better way to rate these lots. I see the lot has a very poor rating but I myself see no way of rating them. If they allowed costumers to post ratings and comments for specific lots then maybe people could avoid the lots the are scamming customers..Version: 8.3.6

Can’t create a loginI bought a parking pass via browser. Asks if I want to view pass in phone app. I select and download the app. Great! Parking pass shows up immediately. Save it to Apple wallet. I try to login to app but I can’t because I don’t have a password. Expected. Try to create an account but I receive an account already exists with the email I used to purchase the pass originally. Now I can’t get into the app. I don’t have a password and I can’t create an account. It’s nice the created an account, but they did it only halfway. If pass is bought online via computer browser, you’re screwed ever to getting into your account via the app. If I didn’t save it to my Apple wallet, I’d be really screwed. I decided to go back to the email and select the “View pass in app” again. As long as all of the login and signup screens are closed, the pass will show up in app again. When purchasing online via browser, a place to enter a password would be helpful..Version: 7.9.6

Avoid!The scan did not work on exit from the garage I booked. Nobody answered the attendant button. There was a phone number to call and they didn't answer either and I left a voice mail which I never received a response to. I had to have the cars behind me back up then drive back up 7 floors, go down to the lobby desk only to be told that sometimes they have issues and told me that since Laz manages the garage they couldn’t do anything and told me to pay the $27 and take it up with ParkWhiz. Overall it took me almost an hour to get out with all of this hassle. ParkWhiz asked me to send my credit card statement showing the charge but refused to refund the $5.94 difference in what I had to pay. I asked if it’s worth losing a customer over $5.94 and they didn’t care so I deleted my account, the app, and told others I knew about the experience just as I said I would. ParkWhiz did not do the right thing to make it right and even accused me of parking in the wrong garage saying that’s why the scam wouldn’t work despite me going to the area at least weekly for 20+ years!.Version: 9.4.0

A scam serviceI signed up for there service almost 2 weeks before I needed a monthly spot, purchased it and followed the instructions with the garage manager to ensure it was a self park garage and not a valet garage. When I arrived at the garage an attendant gave me a confused look when I showed him my receipt from parking whiz and was completely unaware of the service and gave me a post it note with a manager to call who also had no idea I paid for a space and told me if I wanted to use the garage I could purchase a space from them for double the cost. I don’t think parkingwhiz communicates with these garages your better off just contacting them directly. I wound up having to park on the street that day and getting a different garage outside of this app. When I reached out parkingwhiz for a refund they kept arguing with me to give them time to get in touch with the garage as I explained I already had to find a new garage. 2 weeks later they sent me an email saying they would issue a refund in an additional 5 days. Not helpful.Version: 8.5.0

Had to pay for my parking spot TWICE! Really bad customer serviceBooked a 24h spot in the city and arrived 14 (!!!) minutes early. Next day at check out garage attendant told me I had to pay despite having already paid via the park whiz app because of me being early. It didn’t matter that I left the garage many hours before my time was up. Attendant said to reach out to park whiz which I did but they just send me the FAQ where it stated that you cannot be early. No one reads the FAQ’s if you don’t have a question and I was only 14 (!!!) minutes early not hours. If I knew that I obviously would've waited before entering the garage. Park Whiz didn't lift a finger to help. PLUS, the garage charged me $30 and through the app I paid over $41. Would give zero stars if I could… Really disappointed and I used the app for years now. That’s not how you treat a long time customer..Version: 9.9.0

Poor customer service and overpriced.Would never use again. Last week I used this app to purchase parking for my and my fathers vehicles. The total came out to $18 per vehicle. I get to the lot and there is no attendant there to meet me and the lot is marked for $10. I stuck around for a minute to try and figure out why the price was so different but nobody was there and I left to get a table at a busy restaurant. Then I get a call from my father saying that the lot attendant needed me to leave the restaurant and go back to the parking lot to show my app or he was going to have my car towed for not paying. The attendant had no record I was supposed to be there. I decide to file a rate dispute with the app for the extra $16 I was out, and I get only one response about how I paid extra for the piece of mind that there would be a space for my car. If the attendant had no record I was supposed to be there he was filling the lot with first come first serve and there was no guarantee my car would have a spot, and I wouldn’t call having to lose my table to keep my car from being towed piece of mind. I asked this of the customer service rep and they didn’t respond to my next two inquiries. Deleting this app..Version: 9.9.0

Not as advertisedI purchased a ticket through this app after seeing it on the Toronto ‘Scotia Arena’ website. I was going to the Toronto Raptors game and wanted to make the parking at Brookfield Place as smooth as possible. Much to my dismay the barcode reader did not accept my ticket. The parking attendant seemed to imply that this was not an isolated incident. The next morning I called Parking Whiz. They demanded that I produce a copy of my bank statement showing payment together with the make and model of my car. What a hassle! I will gladly never use this service..Version: 9.0.3

Company doesn’t care when things go wrongI booked parking through the app yesterday. The garage is one of the ones which opens via sensor and then you get in and scan your pass. I tried several times to activate the sensor and it wouldn’t work. I called support and they reached out to both the manager and the building and came back on the line to report neither answered. The rep looked for another space nearby and both options were going to make me late for work but I was willing to accept it just so I can park and get to work. She informed me that I would have to pay out of pocket for a new reservation. When I asked her she could not simply book another space for me with what I had already paid her response was “we don’t offer free parking”. Hello, I paid for this! The spot was literally a dollar and some change more than the spot I booked which, given then inconvenience and the fact that this made me late for work didn’t seem like a big deal. I just asked for a refund and deleted the app. Not supporting a business that is not willing to make it right when things go wrong. This was a horrible first experience and ensured it will be the last. Beware! If things go wrong they will not help!!.Version: 9.11.0

Wouldn’t scan to exit parking lotThe app was great to find parking and get into the lot, however it wouldn’t scan to exit the lot. Luckily there was a help button on the parking scanner and we we eventually able to exit but it was stressful with a lineup of cars waiting behind us..Version: 8.1.0

Address didn’t existFor a concert, I wanted to secure a parking spot nearby the venue in advance for the sake of convenience. My friend and I split the price, but when I put the address into the GPS it took me to the street of the venue but did not and could not identify the exact address given. We drove around in circles for nearly an hour trying to figure out where the parking spot could possibly be until giving up and taking our losses and just forking over the absurd amount of money for a parking spot in the actual venue. In hindsight, we could’ve done that originally, but I still feel scammed. No matter what GPS (we used both our phones and the Garmin in my car), the address never came up. I just want a refund if anything. Gas is a lot these days man and I’m a penny pinching university student!.Version: 9.0.2

Barely fitParking warnings need to pop up on app for size of vehicle. Or an easy cancel button..Version: 8.3.0


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