LiveHealth Online Mobile App Positive ReviewsAmerican Well

LiveHealth Online Mobile Positive Reviews

4.9
4.90728 star

Total 33 Positive Reviews

LiveHealth Online Mobile App User Positive Comments 2024

LiveHealth Online Mobile app received 33 positive comments and reviews by users. Can you share your positive thoughts about livehealth online mobile?

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LiveHealth Online Mobile for Positive User Reviews

Great Doc but website unclearMy wait was longer than usual due to the fact that there were not clear instructions as a first time user. It said I was connected with the first two docs but when I spoke I did not get a response. I then was on hold with customer service and got disconnected with her while on hold for the third doc. Customer service had told me I had to have a video visit and not a telephone visit because I needed a prescription for my infected arm. My second choice did not become available and I was holding for the third Doc who was professional and the visit was short. I will use the service and the doc again as it was better than driving across town and waiting even though I like my primary doc..Version: 12.14.103

ExcellentI am not one to review on Apple but I just have to with this app. I cannot believe I am just now discovering this. This app is a huge time saver. My insurance does not cover the service, which without insurance is still very affordable at $49 per visit. I tried calling my doctor but was told I needed to come in by a very rude medical staff. Being that I can’t walk because of cramps, it was a total inconsiderate request since I know exactly why I am in pain (UTI). So I decided to use Live Health Online — amazing. Got to talk face to face (sort of) with a doctor within 5 minutes and he was able to answer all of my questions. My prescription was sent to my pharmacy right away as we spoke. Telehealth is the future! Love it..Version: 10.4.106

No Insurance needed antibioticsSo, after researching online doctors. I ended up going with LiveHealth bc typically I spend $100 just for a consult and here it was $59 or more depending on type of issue and severity of case I assume. The app lets you know due to covid 19 things are a little delayed but I didn’t mind waiting. I had to wait for 30-45 mins before connecting with the doctor but it lets you know how many people are ahead of you once you select a doctor. I had 1 ahead of me, so wait time not too bad. I like that it gave options on different doctors I just picked a family doctor Dr. Rayner. She looked tired but was really nice and very professional. The app itself was easy enough to figure out. I asked about how long before prescription would be ready and she said right away unless system has issues then she would have to call it in and that could take 30+ mins bc she also had other clients. I said no problem, contacted the pharmacy 10 mins afterwards and it was already being processed. Overall I say it’s well worth it for simple issues, I can’t speak about more severe cases. Less than $100 in all 👍.Version: 12.0.628

Skip the walk in clinicsA fantastic replacement for the little things. If you’re dying of cancer or broke your arm in six places or having seizures or are really having anything serious obviously you go to the emergency room. If you have something that’s more complicated or you need specialized care, obviously you go to a regular doctor for an in person evaluation. But for everything else that comes along, that would be your typical going to a Walgreens or CVS or grocery store or walk in clinic to get checked out by a PA and then set on your way, this is the best alternative. It’s fast, convenient, and you don’t have to go out in public to do it. It’s nice when the only time you have to leave is to pick up your prescription as opposed to getting up going to an office waiting around for 30 minutes seeing somebody for 10 then leaving then waiting for your prescription to be ready for another two hours then going to get your prescription and then finally going to home and/or work. This is much much much more efficient..Version: 11.0.004

Easy and fastI’ve had so many simple UTIs, I can pretty much diagnose them on my own. It got really old going back and forth to time consuming office appointments for something I know could be over with in less than 5 minutes. That hassle and lack of time has kept me with the same UTI for months on the past... but not anymore. For these simple infections, LHO lets me speak with a doctor (of my choice) and begin a course of treatment in around 10 minutes. The wait is usually no longer than 2 minutes and the doctors I have seen all had good bedside manner. For those common sense occasions where you know you should see someone in person...take your health seriously and go see the doctor. For the rest of the day to day sinus infections, UTIs, and sore throats, this app is a godsend..Version: 10.3.500

Great ExperienceCristina Cavanaugh was professional, polite, and knowledgeable! She addressed all of my concerns about proper eating, drinking, and medications to use during breastfeeding. She was beyond thorough as to understanding how my nutritional habits could impact my milk supply and the development of my newborn. I feel so very relieved that I was able to speak to such a positive and thoughtful nutritionist online as my family has decided to self-quarantine with our national pandemic. I can’t reiterate how grateful I am to have this service provided during this crisis. I was so pleased with my appointment that I am going to schedule a follow up appointment once my son has had the procedure to fix his tongue-tied condition. I would HIGHLY recommend and endorse any breastfeeding mother to contact Cristina Cavanaugh! This session really gave me relief and optimism during a stressful period in my life when I cannot leave my home to seek out medical assistance. God bless this great company!.Version: 12.0.628

Easy peas....Omg I was dreading getting dressed and driving to an urgent care, just to get antibiotics for what I KNOW is a sinus infection. Spoke with the doctor and had my Z-pack called in within 10 minutes, from start to finish. I’ve had about 100 sinus infections and am VERY familiar with the symptoms. I hate having to take time off work, drive time, wait time at an urgent care, wait time at the pharmacy, just to get antibiotics when I KNOW what I have. I’m self employed and having to move clients around and take unpaid tome off is the worst! This is my new go-to, for sure. Connection was great, wait on the system was less than 5 minutes... while I sat on my enclosed porch with my dog, watching a storm. What a Godsend this service is..Version: 10.4.115

Fast, easy, inexpensive from the comfort of home.I love this service. I was able to book an appointment at 2am in the morning without notice and I was able to see a doctor immediately. The Doctor was friendly, knowledgeable, fast, efficient and his demeanor set me at ease. I would recommend LiveHealth to my family and friends and to anyone who wants to save time and money on medical expenses. For $49 (or no charge, if you have health insurance) you can book an appointment last minute, 24 hours a day and receive immediate help from a qualified physician who can prescribe the medication you need. All this is done, from the comfort of your home. Now, that’s first class service!.Version: 12.17.003

Quick Service, but not great listeners.I first had a virtual appointment with Dr. Authrine Whyte, who cancelled on me after I waited 20 minutes to see her. Interestingly she was again available when I tried to find another physician. Next, I chose Dr. Ronald Stratton, who has two other virtual patients waiting, but quickly saw me after maybe a 5-7 minute wait. Dr. Stratton asked a few questions and came up with his diagnosis before allowing me to finish answering. As I was trying to ask him a question, he instructed me to press the “End” button. He was not rude, whatsoever, but he was dismissive and seemed rushed. I’m sure he’s seen similar symptoms so often that he knows exactly what’s going on and how to treat it, and I’m sure his methods allowed him to be able to see me so quickly, but I believe it’s important for doctors to hear patients out and be sure they’ve addressed all questions and concerns. Overall, I still got to speak with a physician and get prescriptions from the comfort of my own home and for a very reasonable price. I will absolutely be using this app again, but I believe the physicians should be more considerate that they’re still working with human beings and should treat us as such..Version: 12.0.606

Finally!!!I have been struggling with depression and anxiety but couldn’t seem to get the help I needed…everywhere had a wait list and even my regular doctor was scheduling out for months (and would not see me until I was given a full physical) but I needed help NOW! Finally found this app by looking on the back of my health insurance card and I found a psychiatrist to see me within 24 hours. She asked me questions, listened and understood. It was quick and effective. She prescribed medication I had experience taking in the past, and also offered helpful advice about how to get out of my anxiety/depression cycle. I am so satisfied and feeling hopeful for the first time in so many months. I highly recommend this to anyone who needs help! I did pay a $175 fee but to me it is worth it knowing my life is finally getting back on track. There are some doctors who are available for lower fees but I needed a psychiatrist for a prescription and also needed help immediately so that’s why I went with this doctor. Best of luck to anyone reading this. You are worth it..Version: 12.14.103

Not worth the $35 copaySo far I’ve used this app twice as it’s covered by insurance. The first time I was legitimately told to gargle salt water when in reality I had strep, which I told the doctor my 3 already had. The latest time I was told to take OTC Mucinex for my issues. I had already been taking it for two weeks with no improvement. The point is, both times I was told by LiveHealth to follow up with a doctor if I didn’t feel better in a few days. So yeah, I had to go to in person doctors both times since they did nothing and I had strep and an ear infection. Trust me, if you’re drawn to this because they take your insurance, you will end up spending twice your copay to actually get better. Go to the doctor or use doctor on demand..Version: 11.3.310

Absolutely AmazingI noticed that some old symptoms were coming back last night and as soon as I woke up this morning, I was looking up urgent care clinics near me. A few were closed due to COVID and the ones that I did find charged a lot for a very simple exam (I don’t have health insurance). I came across the ad for this app on Google and decided to give it a try. The app itself was super easy to install and set up an account, did it in minutes. They asked a few simple questions, gave me the option to upload a picture for the doctor, and provided a list of available ones. It tells you how many people are waiting ahead of you but there were a few doctors immediately available. I picked Christopher Withers and while they set up the video call, an automated chat box asked a few more questions. I didn’t have to wait longer than maybe 2-3 minutes before the doctor was ready. The doctor was extremely kind, helpful, and professional and honestly, the entire visit was over in less than 10 minutes and I never had to leave my room! He sent my prescription to my local pharmacy and said it would be ready within the hour. This will definitely be my go to option for non-emergency medical care !.Version: 12.0.628

Doctor finally answeredI tried use this app and the doc never answered the call. Twice! I called the number and talked to someone who walked me through it. Got all the was to the waiting room only to have the call disconnected by the doctor. Called back and the nicest CSR sent me a text with a link. I used it and got all the way to another waiting room and that doctor never answered that call. It said I was 4 on the waiting list, then 3, 2, 1 and that’s where it stayed for at least 30 or 45 minutes. All I need is a form filled out by doctor. It’s mandatory and time sensitive and I’m between doctors. My insurance covers this visit. I’m going to try one more time with the app. Update: I tried again and it did work. Talked to a doctor that helped figure out my problem. ⭐️⭐️⭐️⭐️⭐️.Version: 12.14.103

Life SaverI had a minor procedure in my back and have been in agonizing pain. I needed a doctors note to keep me from work until I can see my doctor who did the procedure. Dr Linda Rayner was hands down beyond amazing. Not only did she help me with the current situation at hand but she also went above and beyond making sure I was ok all around just by what I had checked during the appointment scheduling. Needless to say I will pay 59 dollars any day to see her again and get her expertise. I generally don’t leave reviews but she was so exceptional that I wanted to make sure I gave her recognition because I don’t think there are enough doctors left that are as knowledgeable and genuine as she is. I will absolutely be seeing her again even if it’s for something completely different because she is just that good..Version: 12.10.003

Healthcare SimplifiedI live in a high-allergy state and I’m allergic to everything here. Lol. I get to know my symptoms when they cross from allergy into sick. These visits save me from delaying my medical care. See, for allergies it’s a fine line you walk between OTC and Rx needs, and from coping to SICK. For example, I could tell about 24 hours ago that my symptoms were way worse. Knowing what is in bloom, I knew it would be bad-bad in less than a day. Because this allergy issue is so constant for me too frequently I am trying to fend it off just doing what I normally do. It never works. I end up with a killer sinus infection. But it is a huge hassle to physically see a doc for this. LiveHealth makes me healthier. For my son and myself, I am quicker to reach out for medical care thanks to the app. The quality of doctors I have had is astounding. They ask the right questions to get the a more complete picture effortlessly. My doc tonight was the same one I had this last time I had COVID. Tonight he asked how I had recovered since COVID. I felt like I knew him and he knew me..Version: 12.17.003

Seamless User ExperienceFor me the process was a seamless one. The doctor canceled my visit for me which was nice though, because I had a sore throat which I believed to have been strep. The doctor was reassuring but indicated that standard practice is that they do not diagnose or perform treatment unless there is a swab taken. It is understandable since they need to be able to test whether it is the flu or a bacterial infection as viral infections cannot be treated successfully with antibiotics. It is only because of this I did not give a full star review. These kind of symptoms will not be diagnosed or treated online by them so buyer beware. I will probably not be using this service again for that reason. Be sure to ask your doctor to cancel the visit on their end if you have these symptoms and have to go into your primary to get swabbed ASAP so you don’t feel worse. Feel better everyone!.Version: 11.0.004

HelpfulHelpful app that I’ve used a lot to avoid physically going to the doctor. The only critique I have is that I’ve had providers cancel at the last minute and I’m not as concerned about that but I have to put in my information again every single time. If a provider cancels or closes their doors then it should auto save my information and give that to the next doctor. Also, maybe doctors should have the ability to close their queues so that new people can’t join but they can finish with who has already shown up. I would love to see lactation consultants available here too. It’s been a good service that my family and I will continue to use as we have saved a ton of time and money this way...and honestly it’s more convenient than trying to get a puking toddler to the doctors office..Version: 12.0.628

Everyone should try LIVEHEALTHI love “ LiveHealth online” . I’ve used them a lot, you don’t have to go to an ER, URGENT CARE, or wait til dr office hrs in a waiting room around who knows what. You see a real Dr, you can pick what field you need to be seen with. If you need medicine they seen it to your own pharmacy. I know, I know you say they are doing the visit on camera. You list all you health history and medicine same as you did here. You are being looked at the same amount of time or better as you would in person. You can move in closer or wherever you need to. Be this is in your home or back yard, car, anywhere. And anytime, midnight, 2am,1pm or whenever. I really love LIVE HEALTH my husband is in IBEW LOCAL 317.Version: 12.6.006

The most amazing physicians ever!.I’m permanently disabled young woman that has a hard time getting to the doctors office for a in person visit. I’m very grateful when I do come across a doctor that I feel comfortable with and not feeling like I’m being rushed to get the next patient in because I do wait until it’s absolutely necessary to see a doctor and I want to be able to give them all my concerns and take care of it at once so I don’t have to worry about coming back if it’s not necessary. For me personally it’s very hard for me to find doctor’s that actually take the time to listen to all of your concerns and are compassionate and caring also because honestly nobody enjoys having to go to the doctor. I have seen 2 physicians so far and they have been the most amazing ever I actually broke down crying with gratitude for being so kind and compassionate to me, it’s not very often that you are treated like a person and not a number. So I’m very grateful for this app and the physicians that have helped me..Version: 12.17.003

Professional acting doctorsI’m a youngish woman and have had two separate male doctors who have both been very professional and quickly helped diagnose and send antibiotics my way. I have a couple chronic conditions: ear infections and UTI’s. This app/program is such a relief to me. It USED to be such a hassle having to go to the clinic or my doctors office every single time I had an infection (several times a year between the two), especially when you have children in tow and work. I was a little apprehensive when I tried it the first time. I chose a male doctor because he was available the quickest and I was in pain, even though at the time I wanted a female. He squashed my anxiety and was super. Now that I know there are a couple of doctors I know I can trust, it’s really sold me. Very impressed indeed..Version: 10.2.200

10/10 would recommend!It’s always been so hard to find a provider that you click with. This app makes it so easy to find one though. You can see a picture of the provider which helps because I can pick who I feel like would make me comfortable. I’ve tried so many different therapists because there were only a limited amount in the areas I’ve lived in, but this app has opened that up so much. I’ve chosen an amazing therapist (Zelda Kitchens) who I feel very comfortable with, even from the very first second we met online. The app also shows you how long they’ve been in the field, where the graduated from, and the therapists have a little bio you can read to see what they specialize in. I really like this app, and I love how easy it was to find a great therapist from the comfort of my home..Version: 12.0.628

10/10I don’t know how I’d get by without Telehealth. When I found out Medicaid had their own, I got so excited. My car was done, and is frequently, I do not like full waiting rooms or unknown wait times at urgent care, this is on my own time, and I feel like most of them just want to rush me out without double checking or seeing if anything else related needs to be discussed. Here, they listen, they actually assess you, and make sure they’re taking care of your needs. They double check at the end, and everything is available for view in the app when it’s done. I never have problems with my prescriptions. Now I can handle seeing a doctor..Version: 12.13.009

Lifesaver! You have no ideaThe worst part about having a cough/cold/phlegm/flu is having to get in the car and drive, wait, fill out tons of paperwork, and wait some more to see a doctor all while in a waiting room with others you might spread your germs to. Even worse is when you’re far away from your regular doctor. Livehealth is great when you know what you have because you’re an adult and you’ve gone through this before. Livehealth has been a lifesaver in these kinds of situations. I’m so thankful they are there. It’s like Facetiming a doctor. At the end of the visit everything is typed neatly so if you forget the recommendations the doctor gave, you can reference their notes. I will recommend Livehealth to everyone! Thank you, Livehealth!!!!!!!! 💕👍.Version: 11.2.016

Can’t switch between family membersThe primary reason I have this app is for therapy for my daughter. But because she is not the primary subscriber on my insurance I can access her appointments on the app calendar. The PC version also has issues so it’s not a good alternative. It’s very frustrating that I have to email the therapist on the PC just to get messages to her (which doesn’t notify me). The therapist is great but this app doesn’t for the need and makes it difficult every week to make sure the appointment is kept. This all is only an issue when the therapist schedules the follow up herself because she schedules under my daughter’s name (which is appropriate as she is the one being seen), it is not an issue the first visit because we have used the app to schedule. The issue is the ongoing treatment scheduling requires so much run around. The therapist has to open a slot for a few seconds and I have to grab the appointment right away before someone else takes it. It requires too much out of app communication. I thank the therapist for working with us on this..Version: 12.6.006

Easy and ConvenientThis was great! I needed a refill on a motion sickness patch that I use for when I go traveling. This was super convenient for me to call in, talk to a provider and get the medication refilled. Dr. Harrington was super nice and very thorough. Obviously this is a medication that is topical, I had used before, and was not restricted so it didn’t require an office appointment or any type of addition lab work or assessment. I would totally do this again—I tend to put off drs because of the hassle to schedule an appointment around work, travel to an office through traffic, park a mile from a building to walk in and wait for 30 minutes to only talk to a dr for 5 minutes. This was great as all the data from my health wearables was preloaded and I was able to discuss what I needed and why and get the script sent in! We’ll see how the pharmacy does tomorrow when I go to fill it but this service was great!.Version: 11.5.105

Comfortable, professional and effective experienceI have allergy – induced asthma and was experiencing a flareup which was a build up of phlegm in my respiratory system. I felt like the situation could be turned around before a trip to the emergency room was necessary. Before I initiated the contact with the physician, I made sure that I had notes at hand that explained when my condition was aggravated and it’s current status. After the doctor reviewed my history and examined my throat via the camera and had me take in and let out a big breath, she prescribed medication. I had two questions, which she answered to my satisfaction and that was the end of the visit. The whole experience felt so normal. I’ll be using it again I’m sure..Version: 10.2.200

Very pleasant and comforting.Only used this type of service Twice now however both times have been really awesome. Also love the convieince of not having to go physically to a hospital. Nowadays days the thought of all the protocols and possibilities of an accidental exposure to covid-19? i am overjoyed and relieved that i can get a prescription and i am allowed plenty of time to express my heath concerns without feeling rushed. One more thing. I loved the two different female doctors I had.I would hope to have either again in the future, however so far my experience has been wonderful. Because if this , I’m open to having a different Dr in the future if necessary. thank you for making me feel better. sincerely Sophie.Version: 12.0.1603

You’re basically FaceTiming a doctor!You know how FaceTime always feels a little awkward while you’re ringing the other person but then the awkwardness goes away as soon as you’re connected? Yeah, that’s this experience. I was really apprehensive my first experience (in 2016) but I felt so sick I didn’t want to leave my bed. Plus, at the time it was the middle of winter in New England, peak flu season, and the paranoid new mom in me didn’t want to expose myself to those germs in the waiting room and bring them home to my brand new baby. But, as soon as I was connected to the doctor the awkwardness wasn’t there. My husband was then able to then go pickup my prescription- easy peasy! I’ve since used it at least a dozen times - being a teacher with a daughter in daycare I’m sick a lot! I recommend this service to everyone I work with, it’s so convenient!.Version: 10.2.400

LogisticsIn the past I’ve had appointments set up yet when I begin the appointment there’s five things that have to go through successfully or the appointment won’t initiate if I struggle from more than five minutes to try to accomplish those things my appointment gets canceled so despite that not having happened with this counselor, it has been extremely frustrating in the past so I would suggest the steps required to book an appointment, be extended to include a dry run of the real time data and payment requirements upon initializing the actual appointment that way if it’s going to fail, you have time to correct it before it’s a requirement to initialize the appointment, or some solution be derived from that very frustrating event, resulting from unsuccessfully, navigating them within the timeframe required for the visit. Alternatively, it could just be me and nobody else has the issue so who knows but I know I experienced it so I’m sharing. Thanks a lot..Version: 12.17.003

Fantastic and life changing!I knew when it was time to seek a therapist that I was going to be given the tools to change. Experiences with therapy in the past consisted of much talking about what went wrong and things I have held onto from past trauma. I knew I wanted to have things that I could change to make what didn’t work actually be different. In short order I was shown things that could be different if I was willing to choose it. Once I uncovered the blocks, I received such positive encouragement that I could remove those block. I was shown that I could put down the old heavy baggage by the side of the road and actually walk forward. I have been sprinting ahead and everything about my life is changing for the better! What a wonderful gift! Absolutely worth it!.Version: 10.1.206

Good “Bed-Side Manners” & EasyI was a little apprehensive at first because I was not sure how the visit would go and the kind of doctor I would get. I was having extreme ear pain. I was connected quickly and the doctor had great bed-side manners and made the experience seem so natural. My daughter kept grabbing my ear (of course she had to do it at this time :)), and the doctor smiled, was okay with it, and stayed focus on my diagnosis. I was able to put in my pharmacy ahead of time and my prescription was sent over and filled quickly. The entire process took less than 5 minutes. I can also review what we discussed, my medication, and my discharge follow-up info from the app. I will definitely use this app going forward. Don’t feel “weird” about it - it feels natural after doing it once..Version: 10.2.200

Dr. Krad - A genuine lifesaverI’m 52 years old and since I was born I have spent one night in the hospital as a patient. I’m not a “tough guy” just been fortunate until last Tuesday when I was stricken with severe abdominal pain. Our insurance has recently and aggressively been promoting this service to relieve the Fund of unwarranted ER visits and costs. That coupled with the fact that my plans did not include an ER visit, prompted me to gave it a try. In less than five minutes I had all the information requested entered into LiveHealth, spoke with Dr. Krad and was on my way to the ER with, as Dr. Krad accurately diagnosed, a severely enlarged appendix. Who’s to say if I would have waited any longer what the outcome might have been but thanks to Dr. Krad and LiveHealth I won’t have to find out. Instead, I’m recovering from a some more than typical appendectomy but that’s on me and...... I’m recovering just the same. Will I use the service again? BET ON IT! Will I be promoting going forward? BET ON IT! Thanks Dr. Krad!!.Version: 11.0.004

Future of healthcare! LOVE THISBest thing since sliced bread! My husband & I work for the same company & we don’t want to spend our personal time at the dr for minor medical problems. My husband called yesterday & received a Rx for his skin rash; tinea versicolor which he only needs usually 1x every other year. Today I decided to try online health to get an rx for my adult acne which begins every summer due to the environment of my career. As an inventory analyst I go from my cold office environment to the dusty, hot production floor. My pores open in the hot environment & allow dirt to enter my pores. Then my pores close up trapping dirt inside once I’m in my colder office which causes clogged pores & breakouts. The dr wrote me a short term low dose antibiotic rx (clindamycin to quickly combat the breakout then another Rx topical cream for a longer term solution. Giving this adult acne the ole one-two punch! Great drs! Great service!! Once you’ve set up your account it is a 5-10min process!!! Each person needs their own account. Saved the app to my iPhone & my husband’s iPhone. And Avoided 2 longs wait at the family dr!! This is the future of healthcare, perfect for us working class folks!.Version: 11.3.310


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