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Readly - Unlimited Magazines App Complaints & User Negative Comments 2024
Readly - Unlimited Magazines app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Readly - Unlimited Magazines? Can you share your negative thoughts about readly - unlimited magazines?
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Readly - Unlimited Magazines for Negative User Reviews
✓ Terrible app, terrible customer serviceI signed up for a free trial in January, used it for 10 minutes, cancelled my subscription, and deleted the app. To my surprise 2 months later I get charged a $10 subscription fee, now with any other app I have had a subscription issue with they refund it, no issue. But Readly responded saying essentially “sorry, we know you don’t use our app any more, but we are keeping your money, and you still have access for a month.” So be extremely careful when deciding to give them any money, or just avoid a bad app and money taken and find an alternative..Version: 5.11.0
✓ Communication is not up to standards you would expectNo answers from the Readly people, only trying to find out information for me to take up sub.Version: 6.20.0
✓ Not good at allI took free subscription of two months, i found this not greatly helpful, it doesn’t have good collection of Magazines. Also the Magazine uploaded are images of the Hard copy. Which doesn’t fit properly in the mobile screen. Such a pain reading and viewing images. I canceled the Subscription still I was charged $9.99, upon contacting customer care they told they will not provide the refund even I have not used their service from past two months. If they can’t money with proper content, they making money by cheating people. I had such experiences with other companies, they all provided refund upon checking I was not using their services. When I asked refund they offered me one month Extra subscription, isn’t that the same? #CheatingCompany Below Updated after Developer Response: Goodwill would have been Giving the refund, I do not consider giving extra month is useful me, as I don’t read from your App. If you had goodwill, you should have refunded, I saw all over the Internet I see same complaints about Readly. I think you should start earning Customers not loosing them...Version: 4.10.0
✓ App issuesApp won't open off WiFi, sometimes on WiFi or cellular . So whenever I go in car or airplane or away from home I have to make sure it's open first. Have wrote multiple emails and all I get is yeah we know there's a problem standby for an update. Really not worth keeping anymore. Never realized I had to preplan to read a stupid magazine....Version: 5.4.0
✓ Annoying pop up.The whole point of this app is to reproduce magazines on screen, so why they think it’s a good idea to have a yellow box continually pop up on the screen is a mystery. If you want to give users the facility to view an article at least give those of us who never use the “feature” the ability to turn it off. Having something pop up and down when you scroll through a magazine is annoying and spoils the user exeperience..Version: 6.25.0
✓ Yeah, nahJust don’t. Almost impossible to unsubscribe when it becomes apparent the content is mostly trashy tabloid stuff..Version: 5.3.1
✓ New update terrible!Was a great app where you could see all the magazines in all languages in order of release.. Now this essential browsing function has been removed, making the interface clunky and laborious to browse. I’ve contacted support where there answer was to search every subject in every language individually.. Readly! That would take hours…. Here’s a suggestion, how about reintroducing the select all functions for language and subjects! To the response, I have re contacted support but they haven’t bothered to respond, I will repeat the issue again.. You’ve removed the main feature of searching ALL the CATEGORIES, in ALL the LANGUAGES by most recent publication date. In both responses from yourself and support, you’re saying that this is now not possible to do. Please admit you’ve made a mistake here by removing a major feature rather than try and insist that I’m doing it wrong! I presume this is a cost cutting exercise of some sort.. I’ll send a copy of this to support but I’m not hopeful of a positive response..Version: 6.22.0
✓ Love the variety of what is offered....Not loving the fact that if you are not connected to the internet for a couple weeks you are unable to access you favorites offline. Found this out on a long back country horse trip. I was very disappointed I couldn’t read my downloaded magazines in the evenings. Will cancel because of this. Very sorry!.Version: 4.10.0
✓ Used to be much betterIt seems now that every time I open the app, it requires a connection to the internet, if it can’t do this it is substantially slowed down. I’m sure it used to download magazines quicker. All this I can live with, but recently access to various large publishers has been dropped. Now there is very little I wish to read regularly. If it wasn’t for the other 4 people on my account still using it, I’d be deleting the app..Version: 6.25.0
✓ Not goodAt first I like read magazine then after that, ask for pay subscription. No thanks. It supposed to be free read magazine. I lost interested..Version: 6.20.0
✓ Missing a magazineHi, I’ve just got this app & I notice that you don’t have TV week magazine, would it be possible for you to get tv week on Readly, thanks Claire.Version: 5.7.0
✓ Avoid!What’s the use of having an app to reduce my waste when you can’t even read a full magazine?? I have been trying to finish a magazine for over a week now. I have deleted and reinstalled the app, and I STILL cannot read a full magazine. Anything I try to read allows me to read 10 pages before it just gets stuck in the black screen of death with a rotating arrow making me believe it’s downloading BUT it shouldn’t take over a week and still not be downloaded. This happens on an iPad or an iPhone AND both on nbn and mobile network and my connection is amazing so it’s 100% an app issue. Going to cancel before my trial is up as I won’t spend a cent on something that won’t work. Developer responded for me to contact them with my concerns but guess what, I did that days and days ago and still haven’t gotten a response. I contacted them via messenger prior to that and was told to just contact the email address. Seems they don’t want actually rectify technical issues.Version: 5.2.2
✓ Scam alert!!!“Won” a six month subscription to this service via the McDonald’s monopoly game… they refuse to honour the win unless I give them my credit card details. Scummy company with shady business practices. A good company would honour the win without trying to sneak costs onto your credit card. AVOID THEM AT ALL COSTS!!!.Version: 6.18.0
✓ Double billing customers!!I am so disappointed in Readly! Absolutely loved the app, and had every intention of keeping it.. I have had it for a year. For the past four months they started billing me twice on the same card each month. I have emailed numerous times sending screenshots of my bank statements showing the double billing error. I didn’t want to cancel, only wanted them to stop double billing me and to refund me the amount over billed. They sent me back a very short email saying they had only charged me once a month and have a nice day. I re-sent the screenshots and emailed three more times and have never received another reply. I’m left to conclude this company is intentionally scamming its customers or why would I be ignored? If you are considering getting this app DO NOT!.Version: 5.2.2
✓ Keeps asking for subscriptionAll of sudden lost all favorites and ever magazine I try open it wants me get subscription which I already have one very confusing..Version: 6.18.0
✓ Article view issues!Dear developers, I have been using and (mostly) enjoying your app for many years. My biggest problem has always been with the article view. In the latest update, you finally changed the lower info band to appear dark so it doesn't hurt the eyes at night. Congratulations! However, when you scroll it still keeps popping up. Additionally, the upper info band (the one with the periodical’s name) also pops up each time you scroll, touch, etc., and pushes the text downward. It is the most annoying distraction ever. Here is a suggestion: why can’t the upper and lower info band come up only when you touch the center of the text, but not at all when you scroll?! Nobody wants to see these pop-ups every other second when scrolling and reading... And please, don’t make it push the text downwards!!! Please, tweak your software, it will take only 5 minutes and you could improve the article view mode immensely!!! Also, while I’m at it: it would be fantastic to have the photos in the article view to be larger, preferably clickable to be zoomable to their original size. Or at least to be stretched to the sides of the screen when in the article view. Again, probably just a minor software tweak that makes reading in the article view more enjoyable. It matters on devices with smaller screens such as the iPad Mini and iPhones! Thank you for taking these suggestions into account and the best of luck with development!.Version: 6.13.0
✓ International transaction feeThey charged me an extra $0.30 for an international transaction fee, on top of the $9.99. The purchase was made in the US with an American card. I contacted my bank and PayPal, both of them said Readly is the issue and has to resolve it. Readly can’t figure out what issue is and has been wasting my time for two weeks. They are not willing to process a refund for the subscription but they are willing to lose a customer. Good luck! Response to the developer: Doesn’t matter how many screenshots I sent you, you guys still have the courage to say it isn’t your fault when it clearly is. I contacted PayPal myself and my bank, I have screenshots of both responses stating Readly is, again, the issue. On top of that you can’t give a refund for the month I had issues with, but can offer 1 free month. Apparently I wasn’t clear enough; I will not be using your app anymore. You lost a customer (and many others, looking at all the reviews)..Version: 5.3.0
✓ Large number of aircraft title’s removedVery poor that most of the top aviation titles were removed shortly after I took my subscription.Version: 6.16.0
✓ Not loving the new lookAarrgghh! There was nothing wrong with the set up before but now all my downloads are muddled up with other titles and it’s really frustrating. I travel a lot and keep trying to open things I can’t because everything is so muddled now. Still great to have the magazines but what were you thinking?!.Version: 4.3.0
✓ Infuriating Offline UsePlenty of decent titles, which is good, but when I try to read my downloaded content while offline - for example, when on a flight - the app takes ages to boot up, searching for a WiFi connection that isn’t necessary. I’ve contacted Readly about this but was given no effective solution. If I find my favourite magazines on an alternative platform, I’ll be switching..Version: 6.22.0
✓ Nag nag nagSick of this app nagging me to enable notifications. Get it through your heads developers, not everyone wants notifications. I’m quite capable of enabling notifications myself if I want them. Stop being so condescending..Version: 6.25.0
✓ Mediocre selection, reasonable cost.The app is fine. It works pretty much as well as the original Next Issue app. Search by title or topic, favorite the ones you want, download and read. There do not appear to be any interactive features in the digital versions of these magazines, they're pretty much just PDFs. At $9.99, the subscription price is reasonable for the amount of magazines you have access to, the real problem is that you will probably not want to (or be able to) read most of them as there are a ton of foreign language (read:not english) versions of magazines. Bottom line: Try the free trial, see if there's enough there to spend your money on..Version: 2.3
✓ Poor Communication on “Continued Free” subscriptionNotify your customers to opt in or out fo your promos..Version: 4.11.1
✓ Felt cheated on bait and switch priceI have enjoyed Readly but buyer beware. If you see a discounted price you may not get it and they will do nothing to make it right. I will no longer maintain my subscription with them because of this. If they had offered me another month subscription to make up for the devious tactic I wouldn’t be angry but all They can say is sorry can’t help you because you used apple to pay is not right. Well that is bull and they know it. Well now you lost a customer because of your greedy ways..Version: 5.7.0
✓ Shocking customer service and failure to accept responsibilityOffered a 1 month trial through the app, however on starting the subscription noticed a charge which picked up with Readly customer service straight away. Rather than provide any support tried to pass the buck to Apple, despite it clearly being poor marketing from their side and the offer being inaccurate. Asked for escalation and this was ignored for 2 emails, before a generic response from one of the management team. Since receiving a further response post review I would also like to challenge the point made about terms and price being clearly visible in the booking process. That is absolutely not the case, hence the issue in the first place. It’s a shame Readly don’t accept that their incorrect marketing is the root cause of this issue..Version: 6.21.0
✓ ?Not bad reading a very good alternative having all your favourite magazines at hand. It is rather difficult to cancel your subscription though..Version: 4.11.1
✓ Readly has a problem when offlineTrying to read downloaded items when offline is still a challenge. The reason for downloading is precisely to be able to read the items offline. I travel a long time daily on the London Underground where there’s no network on the train. And that’s when I need to be able to read downloaded Readly items. On more than one occasion in the past when I pointed out this problem, the advice I got was “ Have you tried to delete and re-download the items ? “ Of course, I had done that! That question made me assume that the developers of this app do not have a clue about this problem, as a result no initiative nor intention to fix it. I suspect this is because when network is available, Readly works smoothly, so the developers have not seen what happens when one tries to read several downloads while having no network. At the risk of repetitiveness, I will state again: When I am trying to access Readly downloads offline, either the last mag or newspaper I was reading will load after a long while, or I get a message “Something’s gone wrong “ when I try opening other downloaded magazines or newspapers, and no mag or newspaper loads up. Now, if the app developers think that that’s not a problem I think they need to reconsider. After all, Readly is a subscription app. It has to work better. When I have downloaded items on Kindle Unlimited, I can switch between different downloaded books and magazine while offline without a problem. I only subscribed to Readly from Kindle Unlimited because of the newspapers. After all Kindle Unlimited costs roughly the same amount as Readly but provides no hassles offline!.Version: 6.23.0
✓ Disappointed resubscriptionExpecting to see high quality magazines for whopping $9.99 per month deal. Very disappointed with what is available on this App. Still there is no magazine quality improvement especially if you are a US Subscriber and looking for US issues. Very cheap and low grade magazines all over. Such as National Geographic, National Geographic History etc. are not part of the library. there are same name magazines that are published for different countries [US,UK, AUS etc) and it is not clear how these are distinguished on opening page of the Readly. Very confusing. Some of your favorite magazines may exist on their library but in different language, not English. News highlights are very poor. I like the page visual of the available magazines, it feels like I am really reading a hard copy magazine. That’s a plus. Unfortunately I will quit soon and go back to Apple News+, which is not my first choice either :(.Version: 5.0.0
✓ MagazinesWhy carnt I get the app on my I pad.Version: 5.9.0
✓ Latest update a disasterApparently a “ cleaner” look means jumbling up all downloaded magazines into one continuous stream instead of having each magazine in its own screen with all editions together. Don’t you think about how easy your app used to work and how stupid the update is. If you haven’t updated your App yet don’t do so. A good example of when it ain’t broke don’t fix it and letting designers do something to justify their living. A real shame on an otherwise excellent service with a huge number of magazines and great prices..Version: 4.2.1
✓ App has stopped working with VPN running.Ever since one of your monthly updates installed (I don’t know which one) I have to turn VPN off in order to read my magazines. While easy enough to do it’s an inconvenience when all worked well before..Version: 6.17.0
✓ Belle application mais!Excellente application mais tu ne peux les partager avec d autres applications tel que goodnotes ou liquid text! En fait tu ne peux que les lire et rien d autres. Dommage,j aurais aimé prendre des notes sur les pages.Version: 6.9.0
✓ Features removed in recent updatesRecently the option to filter by country has been removed. Meaning when I select English I also get magazines showing from Australia, US etc when I just want to see the UK editions. Very frustrating when browsing for new magazines..Version: 6.16.0
✓ Great up but with issuesOverall I like the app, but wished it had more American magazines. Now I read mostly British magazines. I also have couple issues. One is if I want to read downloaded magazines in airplane mode. The app just doesn’t open, stating that I need to be online. That totally unsat! What’s the purpose of downloading magazines when one cannot read them! Two; the old versions of the the app used to show that the magazine is already downloaded just by looking at the magazine cover. In the new version, one has to select the magazine. I hope they fix both issues, then it would be a great app. Thanks.Version: 5.10.0
✓ GlitchingYou all really need to fix your glitching, almost every time i try to log in, update needs to be had.Version: 6.10.1
✓ App has been rendered useless with latest updateThe latest update that got pushed down about 6 days ago has rendered the app useless. After the initial splash screen the app just shows a black screen and none of the magazines load. Not impressed.Version: 4.3.1
✓ New FormatI am hating the new format. I really dislike the changes you have made and finding it difficult to see the magazines I might want to read..Version: 6.23.0
✓ Still not accessible.I am a visually impaired user. I wrote the company nearly a year ago with concerns that the content was not accessible for individuals with vision impairment. I subsequently canceled my subscription and requested a refund. I did not receive a refund. And apparently the cancellation did not go through word to the wise, once you complete cancellation, you then have to click cancel one final time to complete termination of the subscription. Of course I did not see this, because you know I’m officially impaired. I requested a full refund but fully expect the company will continue to ignore my concerns..Version: 6.20.0
✓ Not happyFirstly, its a great idea but I don't get time to read all i would like so i tried to cancel and what a hassle that is proving to be. I followed their instructions to the letter and there is no cancellation button - so much for 'Cancel anytime' because you can't. It's taken me that long they've tried to take a payment (which i have ensured they cannot do) and when i go to my account, all it wants is for me to update my payment details- NO! I don't need your app! Now after to-ing and fro-ing with customer services I have had to prove my paypal email to supposedly cancel it. Great concept- Sadly ran by an inept company. I had fully intended coming back to Readly during my quiet months when I have time to read but not after this performance!.Version: 6.19.0
✓ Useless since the design changeThe HUGE yellow button for people with eyesight issues/dyslexia/whatever - and that people who don’t use it can’t opt out of - is hopeless. It covers pictures, is incredibly bright and really disrupts the visual experience. While I’m happy Readly is more accessible to others, it’s now useless to me, and I’ve decided to switch to another app. (Re: The dev response - I’ve already been in contact with support numerous times and they are fully aware of the issue, as others have complained as well. As developers you should know the yellow button covers part of the page on the bottom, so your response is absurd. Make the thing optional. Re:dev response II: no, I want to leaf through the magazine leisurely like in other apps and IRL - why do you think anyone would want or need to zoom in on every single page to get rid of a useless huge yellow button they can’t get opt out of? MAKE IT OPTIONAL.).Version: 6.6.0
✓ It’s great for variety, but not that usefulIf you’re a voracious reader of magazines, this is a great app and offers you a great bargains vs. newsstand or subscriptions. However once you get past the initial ooh’s and ah’s and you want to actually use this information, you’ll quickly find it’s not that useful. You cannot capture any of the information in an article for research or reference elsewhere. You cannot select text. Not even for copy/pasting into a web browser or a journaling app. You can’t search for any text in the magazine. You can’t copy send snippets to OneNote or Evernote. You cannot even click in URLs within the magazines to open them. When you consider the lack of a search feature, it means you’re in your own if you need to find something you remember reading. There’s really i no wit to get back to it. It’s really like you’re looking at a picture of the magazine, rather than an electronic version of the magazine. If you want to read something, or a lot of different “somethings”, it really is a great deal, but as soon as you want to do anything with the information, you’ll find that it’s more frustrating than helpful and will leave you longing for basic modern functionality such as Select, Copy, and Open Link..Version: 5.6.0
✓ RubbishWhat’s the point of having filters if you ignore them? I only want AU content but it doesn’t matter how many times I apply the filters, it still gives me UK & US. Aborting my free trial ( too annoying even when not paying for it - then trying to terminate before being charged, a whole other world of annoyance).Version: 5.0.0
✓ English?Wanted to find out the cost so I selected "contact us" which was in English as was everything on the application I installed. I got an email from them in (I'm guessing) Danish or, maybe, German. The word useless comes to mind. 😒.Version: 3.4
✓ I used to like the way I was billedI liked being billed monthly, and automatically. I got this service for my mom. She is older, and doesn't understand how to pay for the service. I take care of it for her. I liked it when I didn't have to remember to log on and pay. I wish there was a setting for auto pay like my other magazine service. How hard would it be to bring that back?.Version: 3.12.2
✓ NEVER APPROVED TAKEN MONEYI don’t have this installed. Last used and canceled 2 months- at least - ago!!!! Refund my money this was not an approved subscription in my App Store.Version: 5.5.0
✓ Em...I love the potential, but they should be more upfront about the subscription cost straight away and not like “hey, you like our app, why not subscribe now” Not cool..Version: 3.14
🙂 Readly - Unlimited Magazines Positive Reviews
Readly - Unlimited Magazines works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Readly - Unlimited Magazines.
⛔ Readly - Unlimited Magazines Problems
