FanDuel Fantasy Sports App Negative ReviewsFanDuel, Inc.

FanDuel Fantasy Sports Negative Reviews

4.8
4.81281 star

Total 42 Negative Reviews

FanDuel Fantasy Sports App Complaints & User Negative Comments 2023

FanDuel Fantasy Sports app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using FanDuel Fantasy Sports? Can you share your negative thoughts about fanduel fantasy sports?

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FanDuel Fantasy Sports for Negative User Reviews

Hockey DFS going downhill.This year hockey DFS has gone downhill. Only one decent slate per night now (where last year there were multiple ones with good contests like multipliers). Also lineups locks sometimes before goalie is known..Version: 3.37.1

No Longer in Ontario and Not Mentioned in Online SupportI kept getting a restricted location notification, but when I went into their online support everything I read said it should work in Ontario. I went through their troubleshooting steps to no avail. Then I connected with an online agent, had to be transferred to a Canada trained agent, and was finally told that fantasy sports are no longer offered in Ontario..Version: 3.54

It’s a scam. Save your money. Go to yahooThe app and layout of it in itself is great same as scoring and the contest offered. That’s it for the good. Unless you wanna win 3 dollars you won’t be happy. The site is completely overran by sharks entering in 100s of lineups at a time. They literally enter every possible lineup in the big money contest. And don’t reply “we suggest research Etc etc” no they suggest entering the max amount of lineups and combinations at a click of a button while regular players like me are screwed. Oh enter the single entry contest? Yeah that’s fine but there aren’t many of them. And what’s worse they just bought out Draft I turned 25 dollars into 1700 over 2 years of bestball drafts and it was fun and not insanely time consuming loved the format. Now that’s over. All in all unless you wanna fill up sharks and fanduel pocketbook with their unfair advantages stay far away. They have the worst win pct and won’t change anything about it. Until the 300 entry’s per person in a contest is addressed don’t use it. Oh and if you do win money have fun getting it off there! Thanks for ruining Dfs in general for the regular players. And no I’m not playing your BS 1 dollar contest where I would have a chance cause the sharks don’t overrun them as much.Version: 2.80.1

LAST MINUTE PLAYER UPDATESI’m at work and can’t check my phone and my contests have started and I can’t change any players because that game has started for the night. You guys made the lineup changeable after being submitted but if I’m not staying by my phone constantly and I miss an update to see a player has just been sat out 2 minutes before, it’s pointless. The SIMPLE and EASY fix for this is to allow members to have a standby player in the case not everyone can see those last minute notifications to see if a player is out or not. It’s a 100 percent fair on both sides as long as the backup player is only counted in the case that a player has been ruled out In a short amount of time and as long as that player is still within the standard fan duel rules..Version: 3.1.1

Fun app if u got money to burnWas disappointed to learn they don’t offer same game parlays in Canada.Version: 3.8

Verification Process is HorribleWon’t be using this daily fantasy service ever again. I’ve been going on 4 weeks waiting for my identity to be verified. I’ve practically missed half of the season my colleagues put together because they can’t seem to verified accounts. I’ve sent a copy of my ID to multiple departments, yet still unable to withdraw from my account or enter any contests. I’ve submitted multiple Support Tickets and it seems as though they are severely understaffed. Not sure why I was allowed to deposit money into my account upon creation of my account, which required no verification of identify, but now that money is in the account I can’t access it with a verification. Worst account creation process for fantasy sports I’ve ever been apart of..Version: 3.6

Verification LagI was using this app for fantasy’s basketball with no problems for about a week. Suddenly it asked me to verify my identification by uploading by driver’s license. I could not play any other matches until I verified my identity. Once I uploaded it it took about 2 hours for FD to get back to me. They said that it failed and sent me a link to upload it again. Once again it failed. They sent me another link. This happens around 10 times. At the same time their responses took longer and longer. At one point it took them 5 days to get back to me just to give me another link to try and upload it again. Finally after contacting them through their live chat they said there is something wrong with there verification provider and they are trying to figure it out right now. They still have not gotten back to me. This process has been very time consuming and frustrating..Version: 2.53

FanDuel is stealing moneyFor the past week, Fanduel has been stealing money from me. I created an account last week, won money off of NFL week one, and then tried to place more bets. However, Fanduel froze my account in order to verify me. For the past week I have been inserting my information, all of it correct, and it saying that there is an error and to contact customer support. I then contact them by phone and email, and they don’t answer. I used my drivers license to show that I am who I claim I am, and even after it says that it was successful, it still says that I need to verify myself. I have money in my account stuck in there. If Fanduel didn’t have such a stupid customer service, it would be fine, but I need my money..Version: 2.49.2

Account suspended and keeping my moneySuddenly after playing this for years my account was suspended on a Monday morning and I have had not response to emails or inquiries and can not access the money in my account.Version: 3.57

It’s fun but no back up plan when things aren’t workingRecently this app was experiencing technical difficulties with their stat provider, according to their customer service. That’s fine. Things happen. However, they didn’t do right by their customers. We couldn’t access out stats, progress, or lackthereof. The whole premise of this app is to have fun with live updates on yards, completions, scoring, etc. This went on for three days. To make matters worse, they only compensated players that bet under a certain amount with a lousy voucher. Now, on my app, it freezes when I try to look at the prizes for the games I may want to play. I’ve deleted the app and restated my phone and it still does it. FanDuel has a lot they need to work out but most of all, in my opinion, they owe their customers more than what they’ve given. Fun app when it’s working though!.Version: 3.5

“Login to place bets”The app is loaded with bugs and never works. They have great promotions, such as “spread the love” which I always try to be a part of, however I get in an endless loop of logging in, the being told to login to place a bet, then logging in, and being told to login. There is no end to it. I have deposited money into my fanduel account, but can never actually place bets because I can never be officially “logged in” - even though I get emails every single time saying that I have successfully logged into my account. This needs fixed or I need my money back. DraftKings Sportsbook is much better and doesn’t have bugs. It’s a shame because I love how you guys support Pat McAfee too, and would like to actually use this sportsbook at some point..Version: 3.1

Use to be good, now not so muchFirst off, I use to use this a lot in the past then for some reason I stopped using it. No real reason, just stopped using it. Recently wanted to start using it again for this upcoming NFL season but with all the issues, it appears I may have to go back to using a strong competitor that rhymes with “Raft Rings”. The app I can’t even accurately rate anymore seeing how it’s completely useless since it doesn’t even open and isn’t usable at all. Secondly I recently received an email that apparently due to too many failed login attempts my account has been temporarily locked. Which is fine and I understand security. What I don’t understand is the complete confusion when I reach out to support and I get about 4 different explanations and how to fix it. I can’t understand why if my account is locked because of a failed login issue, why am I not even able to reset my own password after verifying my identity. So now NFL season is just days away and I can’t even access my account by no doing of my own, with no ETA as to when/if I’ll ever regain access to my own account. Time to move to another platform if this is how things run..Version: 3.27.1

Verification was impossibleTrying to make an account wasn’t possible for me. Terrible system. Don’t recommend. The verification process is one that I had to go through 5 times and in the end I still wasn’t logged in. On top of that the customer service system logged me out every time I went to try to fix something..Version: 3.35

Do not downloadThey steal your money and don’t let you withdraw it. I took out 100 dollars and it charged me 130. They also took 20 dollars from my balance and it is no where to be found..Version: 3.11

ScamBeware of this company. Lucky for them, it’s only a few fantasy companies out there. So I convinced my STEP DAD, who didn’t want to join this fantasy thing but always show interest in my bets. He finally accepted my referral, joined, deposited. Two minutes later, FanDuel suspended my account and his without a notice or violating any rules. I contacted them on my behalf. I was told my location showed I was in Georgia and it was done to protect me, meanwhile I never been there before, I have always been in Texas and still in Texas. Besides they could have send me an email to verify. My step Dad also contacted them, and he was told they need to verify if he’s the one, meanwhile, this man have already verified with his social, DOB, and a bank card in his name and address. FanDuel have the worse customer service and they care less about their customers. It’s unfortunate customers keeps going back to them because it’s few fantasy companies out there. This made me look so bad to my step dad, who had so much respect for me. He felt I scammed him since FanDuel refuse to refund his deposited money and kept playing games with and and he as well. I have no trust for this company after that. Beware if you’re new to this... They have done such to a lot of customers no careless. They fell we need them instead we make them money and treat customers like ...... Be warned!.Version: 2.77.1

Was great until the latest update.The pictures of the players are too big. Do I really need to be looking at their huge mugshots when all I'm looking for are their names and stats? Too much blank space. Because of this, it takes way too long to scroll down to find a player. While watching my stats, I want to see my players in one glance, not have to scroll because the pictures are too big. It takes away from the experience and it’s frustrating. I want to all my players stats change at once when I check how my team is doing. Are we in out 80’s that we need to see these big players faces? It’s horrible too look at, frustrating when trying to build a lineup, especially on a big slate because you have to scroll so much. Not as fun to follow your team when you have to scroll down to see your teams stats. I’m probably going to avoid playing until this is resolved. It’s that bad..Version: 2.38

Horrible support systemMy account got suspended on Monday after I won and now I have no access to my money that I won not has anyone reached back to me with a solution and an explanation. I did nothing wrong. I put $125 in the app and played some lineups. I did not take any money or do anything else wrong. However, after I win I get kicked out of my account with no solutions. After contacting support multiple times they continue to tell me that they put a ticket in for the account team to get back to me yet I have still not received an response. Want to know if I got my money for my win and what I put into the app? Yeah, well the answer is no! What happens when you ask the support team when you will get your money? They tell you that only the account team can help you with that. Go figure! Very angry and upset about this, otherwise this would be a 5 star review. This is getting out of hand….Version: 3.31

Go to draft kings!!!I put $25 in to play only to find out I can’t play it because I live in a state where I’m not able too. They don’t allow it I guess. Okay that’s fine I’ll just get my money back and move on. NOPE!!! They are making it so difficult to refund me My Money!! After asking the support team why I can’t receive my money they suspend my account!! For whatever reason I don’t understand. I have literally done nothing with the account for them to even consider suspending it. It’s $25. Are they so broke they feel the need to keep it and for me to just not care? Just give me my money back that’s all I ask. Idk if they are owned by the same company or not but I would definitely go to Draft Kings rather than deal with this #RobYouBlind of a company!.Version: 3.5

Completely unhappySo my boyfriend and I have use this app for a very long time it’s something we do together not only did they suspend my account in the middle of a game it is now been a month and I still have not been able to access my account or get any information back on why this happened. I’ve wrote them several emails over the last month trying to send in everything that they needed from me and they keep just sending me the same automated email. I will no longer be using this app and make sure anybody I know does not use this app due to the problems I’ve been having they want to just make their money and it’s a joke to them with any issues it has. Also their telephone customer service line is not currently accessible due to Covid and anytime you email them with an issue it’s an automated email back. I am very unsatisfied with the little bit of information that I have gotten and still my account is suspended and I have no access to any of the funds that I had..Version: 3.18.3

No bonus and no DFSI defected from DK thinking I’d try Fan Duel. I deposit money to find out later I can’t play DFS and that bonuses are only offered in other areas. Seriously why the prejudice? Really unimpressed… betting on lines is boring and if you are going to offer a sign up bonus then make it available to everyone that is new not just in areas you see fit. Doubt I’ll play anymore, back to proline.Version: 3.45

They stole my money and ran with it and never heard anything backAnyone thinking of betting on their app? Don’t they will steal your money you’re better off wasting it somewhere else.Version: 3.3.1

Hot potatoSomehow they let me open two accounts under one email address with two different screen names/handles. On the second screen name/handle I made a small deposit. Fast forward to when I got a new phone, the NBA season went in the lockdown because of Covid etc I no longer used the app and the money sat on the second account. Fast forward to the start of this nba season and I download the app on my most recent device. I realize I have money on said second screen name which I only know to be my only account. After about two weeks I am getting different stories from different people. I am told they’re going to make my first account/screen name my primary account, but I have no way to get my money back from my second account that I deposited. Mind you their system let me make two different accounts under one email, that’s not my fault. From my point of view, as a consumer, it just looks like they just took my money. Yes, they did offer to send a check, however they can only send the check to the address on file. I can’t change to my new address or to my most recent bank account..Version: 3.13.3

No late swap is stupid*Update* Another night, another big star sitting out and 1st word is a half hour before the game. Of course this is 4 hours after the contest started and no ability to make a late swap due to FDs idea of “challenging”. Challenging is competing against thousands of players where fractions of a point are the difference between pennies and hundreds, so make it dumber by having everyone guess whose actually going to be playing and hope a last minute coach/player decision doesn’t cost you a win. FanDuel is often late with updating availability information. I just don’t understand the no late swap policy change for NBA. In so many contests I’m unable to replace sick or hurt players an hour or more before tip-off because the contest already started with other games. Makes no sense to not be able to replace players up until 5 minutes before the tip. This policy change is ridiculous and not the way things are done on other DFS sites. Tired of giving money away on last minute updates especially when there sometimes is not even a questionable tag on a player who ends up sitting out. Don’t understand why this policy exists..Version: 2.82

I’ll take what is customer service for 400If you run into any issues have no fear customer service ain’t here. First you’ll be redirected to the same webpage over and over with little to no instructions on how to fix issues. Then if you do try to find direct help it gets even better, you can only email!! Don’t worry only 3-5 *or more* (their exact verbiage) days until you get your first reply! If you don’t want to do that try out the live chat, where you can wait for 2 hours in a fake number queue then once finally directed I got a reply asking what’s wrong, upon telling the person they say “let me look up your account”. No more than 10 seconds later she disconnected the chat room and got sent right back to the queue! Don’t get me wrong I love sports betting, especially parlays, so it’s a fun app but there is no customer service nor any care for the customer base. So here I am unable to access my account not knowing if my bets are actually through that I already placed and no access to any money I had invested into my account. Thanks, a lot!!.Version: 3.6.1

If I could give it 0 Stars, I wouldBack in 2020, I tried to access my account and it had been locked. My grandfather had tried to type in his Social to remove the money we had won together (Since We created the account together) and he had entered his social wrong due to him being technologically challenged. Thought it would be an easy fix to get it unlocked, but boy was I wrong. We had over $120 of winnings locked in that account and as of March 2022 It is still locked in there. Have contacted support over 9+ times and still have no access to my account. My experience using Fanduel the app was amazing, but the support team and their attitudes toward my grandfather and I have ruined it. I sadly do not suggest this app, you would be much better off using Draftkings for you fantasy plays..Version: 3.37.1

Crappy software, worse customer serviceDone with this joke of a site. Their software breaks down, you cannot access your lineups, they rob you of your entry fee. When it breaks they give u a free ticket to a contest where you get eaten alive by multi entries. Last straw for me. I earned my rewards voucher for free tournys exclusive to rewards players. Well during their latest software meltdown they took my voucher and it was the last one of the month. Oh ya worst of all they charge 20% VIG I give up on FanDuel. I’m done..Version: 3.6.1

Blackjack crashed and fanduel won’t refund!Blackjack crashed on me and lost 1 dollar. They wouldn’t even refund me 1 damn dollar!?.Version: 3.46

This app is an absolute scamThey took my money without question but when it comes to withdrawing they make it extremely hard. It keeps saying unable to verify, contact a customer support agent but the agent did nothing to help me at all after multiple attempts. It never let me manually verify my account. On top of this they take off $3 for every month my account was inactive. I can’t believe this scam business is allowed to remain on the app store unbelievable..Version: 3.41.2

Stay away from this rigged site!!!These guys are 100% rigged!!! One big example- Many of their contests include athletes/players as being available & active in their respective games for that day’s games, including many of the highest profile players like Leonard, Harden, & L.James. Their site will show them as being active & playing on game day, and they purposely don’t update their site with those player’s status until after lineups are locked & no changes can be made. Betters who include those particular players aren’t allowed to switch them out even though the actual games for said players is hours away from game time. They’re basically allowing for bad info to hamper and derail people/contestants who don’t have insider info. Stay away from this place & wager your hard earned money elsewhere where you’ll have a fair chance at winning. WebDelvoper- pls save your BS response! Your methods don’t make for “challenging” gaming, it makes for corrupting many contests so that most of us who don’t have insider contacts/info are F’d and basically just ponds to fill your contests with money we won’t have a chance at winning. This is me leaving to wager at DraftKings, where “challenging” doesn’t actually mean the brains behind your lock out rules..Version: 2.82

Usually have no issues and have my fun with my picks.The Key word here is, “usually”. Most of the time I make my picks and have decently successful outcomes. However, I’m looking into seeing if anyone else is having that really unfortunate glitch or removal of completed line ups which should have no issue for the reason funds are more than sufficient balance wise. For example, I made numerous line ups today for the wild card games. The last game of the day was Steelers vs Chiefs. Didn’t do too well so I decided to make an entry for the fourth Qtr only. Had plenty of time with about 8 min left in the 3rd. Submitted my entry and was extremely confident in my 25$ fee so was hoping for a great prize! .......I look back after the first score of the Qtr and my entry was gone. Of course I had the player who scored and would been almost top 5 in points if not removed mysteriously.... very up set cuz we all know the feeling of making a rewarding line up. Sorry for the story just would’ve been sitting here with about 1k wealthier instead 😞.Version: 3.36

Lots of spamThey spam the hell out of your inbox even if you unsubscribe from all emails, which is actually a violation of the Can Spam Act for which they should be paying massive fines. Lucky for them, big business lobbies have destroyed our regulatory agencies so they will never be held accountable unless consumers stop doing business with them. Response: Yes I already went through this process over a 6 month period. The “Unsubscribe” button always takes you to an “expired link”. Support made assurances that never resulted in being removed from Fanduel’s email list. It wasn’t until I filed a complaint with the FTC that I was finally removed. This is a WARNING to anyone who doesn’t want to endure a months long battle to stop receiving SPAM from Fanduel..Version: 2.67

Dont downloadWorst betting app you can possibly download, unless you’re putting in 150 lineups then its worth it but there are a bunch of no life 40 year olds on there waiting to take your money...Version: 3.23

Customer serviceGranted, although a member, i do not play much; therefore, I am not one of the high profile customers. Nevertheless, I don’t believe the treatment should be significantly tilted. A week ago, I got a promotional email from RotoPass (partners with fan duel) that by just visiting their site and pressing on the fan duel “redeem” $10 would be added to my account. Fan duel did not recognize that and in a series of emails refrained payment. Finally, I told them that at this point I wish I had not deleted the email so I could have provided it as proof, yet rejecting the free money. I did not wake up one morning scheming, I added, for a measly $10. When I told them that I will redeem my chump change out of the account and play exclusively at”Draft Kings” and write the summary of the incident, I received one final email telling me that they will issue a credit of $5 to the account!!!! as a one time courtesy at that. Miserable cheap skates..Version: 2.32

Here’s the thingIf you’re at the casual Player just throwing money around aimlessly just the thought of pushing buttons and picking player like I do sometimes... it’s like being addicted to drugs. The high is fun but you’re going to lose. There are so many professional players here using algorithms, free sites that make your line ups for you and that add so many entries, you are feeding them money. If you play the site just to play great. But if you want to win.... I suggest using RotoGrinders or other sites to help you. Otherwise your a feeding fish.Version: 2.27

Don't do itLast review deleted, hmmm why? Cause the truth was told, they cheat. Just watched another cheating session right in front of my eyes. Played in the Monday, Thursday night contest and all of a sudden all the big players were on the top 25 picks. Convenient they all played Thursday night. I have screen shots of the top 100 teams at the end of the 2nd quarter and none of them are the players that are going to win big money. Where did these teams all of a sudden come from? Fanduel of course, they went in and put in lineups to make sure the big payouts go to made up accounts and they make a ton of money doing it. They are not going to pay out 100k to someone, they are GOING TO keep all the money themselves. DON'T DO IT, DO NOT DOWNLOAD!!!!.Version: 2.24.1

Gave one star because can’t zeroes not an optionAbsolute crap, don’t waste your time. Constant problem and support doesn’t care unless your a high roller. Withdraws are slow and a nightmare to try to get your money. Just save your time and go use DraftKings..Version: 3.70

Ineligible location error constantly95% of the time I get this error in Ontario Canada. Tried all of the solutions and still doesn’t work (location services and exact location on, cleared cache, turned off wifi, etc etc). Doesn’t make sense. Very frustrating. Funny thing is, they can take your money in an “ineligible location” but you can use that money. Fix this!.Version: 3.54

FantasyI only like playing the single game format head to head usually, would like to play a lot more but the limited team selections to play are very disappointing. As a Blue Jays fan there may be 1 single game put on per 1-2 weeks..Version: 3.23

Terrible for CanadaCant withdraw money because they can’t find your location and support doesn’t respond back. STAY AWAY FROM THIS APP IF YOU ARE CANADIAN.Version: 3.18.3

RE: SuggestionI would love if a player is scratched, especially near the start time of a game or tournament, that another even average player or score is substituted. Even better, if someone goes down during the game, I don’t know. What if you pick a bench player for when that happens? I think you’ll know what I mean. It has to have been suggested before. For as long as Fan Duel has been around I think something like that would be easily incorporated. I don’t know when Justin Rose was a scratch. I picked him last night. Did he pull a muscle on the range this morning?.Version: 3.48

Starting to question itSo I play the Field Goal challenge and even though i have won my fair share of games I’ve definitely lost more. I can play 5 games in a row and lose by 500 which isn’t a lot. I’m starting to think the app is setting it up on purpose since I’m so close I can do it the next game. Think so? Nope! Lose by another 1000 which is only 1 kick then lose again the next game by 100. App is getting pretty ridiculous and I’m starting to question it. Don’t understand the algorithm on it and they’ll never let us know either. I recommend not playing this app. We don’t know how they control it or if these are even real players I’m playing against. I’m playing against the same people over and over and I’m starting to think it’s actually company players. Unless I’m proven otherwise I’m sticking to what I think and I’m sure I’m not the only person..Version: 3.63

Not very intuitive UXI’m entered into an NFL contest and want to see an in depth view of the roster. I can do that by going to Quick Player Replace and then picking the contest. Any other way to do that? Any reason clicking on all the face icons or player list couldn’t expand to show more details? Really makes me wanna go back and see how DraftKings works or others. I’m probably missing something obvious but seems like seeing who’s playing and who each player is playing against is critical... Updated: was 2 now 1 star: I opened the app and there was a modal offer to join a contest with no clear close button, so I clicked yes then navigated to where I wanted to go. I think I’m gonna cash out. But to get a free season at Fantasy Pros for depositing $10 was worth it — I’ve completely ruled FanDuel out..Version: 3.4


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