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Reuters News App Complaints & User Negative Comments 2024
Reuters News app received 138 complaints, negative comments and reviews by users. Have you ever had a bad experience using Reuters News? Can you share your negative thoughts about reuters news?
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Reuters News for Negative User Reviews
✓ Volume of Apple TV too highLike the app particularly on Apple TV. Being able to choose a feed based on how much time u have is the killer feature. But is it really necessary to double the volume? This is on demand so u don’t have to capture people’s attention. It’s so loud! I have to turn the volume down to half every time I use the Reuters app on Apple TV, and then back up when I’m finished so I can hear the audio on other apps that are at normal volume..Version: 4.2.8
✓ Why did you remove OLed black dark mode?Why did you remove the proper black dark mode? It was way better than this crappy grey dark mode.Version: 4.2.8
✓ Custom NewsThere is no option to follow certain genres such as United Kingdom news or Business, Technology You have to go into these yourself instead of following them and having them on you homepage.Version: 5.0
✓ Used to be my favorite news appI have an iPhone and Apple TV. Reuters USED to have an Apple TV app and that was great. The last several updates on the iPhone have been terrible. I usually watch the news clips when I’m eating my breakfast in the morning. Now, every single time I try to watch the videos, they NEVER load right. I have to close out the app and reload several times to the point here I don’t want to use this app anymore. It used to be my “go to” news app that I watched everyday, but these bugs and glitches have made it so it’s not worth the effort anymore. Do better..Version: 5.0
✓ Still my main source of newsI’ve been using the app for years and it’s still my first choice for a quick breakdown of current events but please fix it so I don’t have to sign in every two weeks just to read the articles it was never like that before and I find it completely unnecessary for a free app at the very least just don’t sign me out unless I do it myself- hopefully an update is on the way.Version: 5.3.3
✓ Bring back Reuters TV appTimes were better with the standalone Reuters TV app. The integrated TV tab in this app has sound playing, but the picture is black. I’ve tried reinstalling several times already. Just disappointed..Version: 4.2.8
✓ Consistently crashingThe app doesn't even open. It used to work fine on my iPhone 6s but now on my iPhone 12 pro I can not even open the app. It just force closes. Used to be a great app but I wouldn’t have even give 1 star right now :(.Version: 4.2.14
✓ Absolute Junk AppReuters is a good news source but the app is just absolute junk, it constantly requests signing in to view articles and just will not stay signed in. It frequently links over to your designated web browser also when you try to open articles, completely defeating the point of having the app..Version: 5.3.3
✓ Wish I hadn’t updated...This was my go-to news app and I’d have easily given it 5 stars before the update. Before, everything was compact and easy to scroll through. It made getting a fast rundown of the current news super easy. Now, that’s totally gone. The pictures are huge. The headlines are just as large. It’s a lot of wasted space that requires you to spend time sifting through and scrolling from here to eternity to see everything. And rather than just have the top headlines, it forces you to customize the feed. That’s fine for a secondary feed but sometimes you just want all the current headlines in one place. Update: I downgraded from two stars to one because the more I use this new version, the more I hate it. Please go back to the old design!.Version: 4.0.2
✓ Must register to readAfter many years of free reading they changed the app last month so you now need to sign up for an account to read anything at all. They call it “registration enhancement”. Overly complicated, clear information grab..Version: 5.3.3
✓ So much for balanced journalism … leaning more and more to the leftAfter POTUS Trump left office, Reuters held a more moderate (moderate left) journalistic approach (they nicely stated where they were taking information … from a left think tank or other … point is they were straightforward sharing but still tried to show a balanced approach) although over the last 4 months everything is going left. Headlines aren’t factual but rather consistently take a swipe at former POTUS Trump. I find it funny that journalists can’t let the facts speak for themselves. If Reuters can’t right itself back to a “moderate” left, it’ll be deleted off my iPhone. I’ll have to look for a new more “balanced” news app. This “seemed” to be (at that time) “balanced” even though it was still left. The fact that Reuters feels they need to slide further to the left in their journalism may say something about how POTUS Biden is doing. Either way, it’d be great if there was a news app that provided the facts and left the “entertainment pushing agendas” to another platform. It’s useless and only tarnishes the character of the News media..Version: 5.1
✓ Keeps logging outThis app keeps logging me out and has no quick sign in options. This seems to happen everyday, I just want to open the app and read the news and not have to fill in a form every time I do..Version: 5.9
✓ Top Story: your personalized news feed is unavailableActually, it’s the only story when I open this app..Version: 5.2.1
✓ New layout is a bad Facebook knockoffI wish I had read the latest reviews before updating, because I would have skipped the update if I had had any idea what I would get. The new "feed" looks like a Facebook feed, minus any of the customizations and interactive elements that redeem Facebook's fugliness. Believe it or not, I use Reuters because it's not Facebook, and I thought it had no aspirations of becoming Facebook. I hope this update will get canned, and the old, better, more compact layout will return--or, at least, that we will be given the option to use it instead--because I really don't see myself using the app much if it stays like this..Version: 4.0.1
✓ Good when it works.Love the app, very useful news source but the app doesn’t work!!! App works for a few days after downloading then crashes. Every time you launch into the app, it automatically will close you out. To get this to stop you have to delete it and reinstall. Terrible if you ask me, I don’t have time to do that. Please sort this issue out.Version: 4.2.15
✓ News feed unavailable regularly throughout dayI’m not sure what the issue is, but multiple times a day I receive an error that says my news feed is currently unavailable (even if I was just looking at it) and I’m unable to refresh it. Closing the app and restarting it does not resolve the issue. I really prefer Reuters’ reporting so this is disappointing..Version: 5.2.1
✓ DisappointingGreat news source! Really dumb update!! (design, layout) Bring back the old one!!!.Version: 4.0.2
✓ Bring back the old versionI avoided updating until recently. What a disappointment! Bring back the old version PLEASE..Version: 4.2.0
✓ UnusableFull of click bait ads, just like Apple News. Unusable.Version: 4.2.6
✓ CastGive the option to cast (chrome cast) Reuters tv onto my tv and I’ll give 5 stars..Version: 5.1
✓ New design hard on the eyesSince the new update you can’t scroll without an ad taking up a majority of the screen, it makes reading articles pretty tedious as you try scroll past the ads as quickly as possible. There’s now an ad every other sentence whereas previously the may have only been a single ad per article inoffensively placed mid way through. I use an SE which may exacerbate the issue given the small screen Real estate, I wish it was possible to easily reload previous versions of the app. Until this is fixed I will refrain from reading what was one of my primary news sources..Version: 5.3
✓ App becoming buggyThe app has become buggy off late. There is always an error message showing that the news feed is unavailable even though the news feed is visible. Sometimes the news feed is not available at all. I have been using the app for years and it’s never been this bad performance wise.Version: 5.2
✓ BoringDoes everything worse than the good old Reuters Pro. Who invented that piece of trash? Fire them..Version: 1.3.0
✓ You’ve ruined your appI used to love the app on my Apple TV and phone. Since their update to the new format, it’s absolutely horrible. I have the same complaints as everyone else that are having issues and dislike the updates and new format. I’ve deleted the apps but keep coming back to the App Store to see if they’ve changed it back or at least improved it. They haven’t, so I’m leaving this review. I like Reuters and hope their app development team can get it together and fix this. I’m sure with everyone that has deleted the app, they’ve noticed. Update: The Apple TV version of the app is no longer available, at least at the moment. If you delete the app, which I did, and then go back later to see if it’s been improved yet, it’s not available for download. Reuters, is this about money? If you need to charge a modest fee to bring back that app that worked and had a great format, I would pay. Key words being ‘modest fee’..Version: 5.6.1
✓ Fix the search pleaseThe search engine of the app is garbage. Please fix it..Version: 5.2
✓ No longer has up to date newsThis used to be a great app, but I used it for the latest up-to-the-minute news, and it no longer offers this. On topics I follow I now regularly find the “latest” story is say, “3 weeks ago”, “1 month ago” or even longer. Only the top news feed seems to offer the latest news. As a “news” app this seems to defeat the purpose of using it. I no longer can rely on it and am considering deleting it. I emailed Reuters about this a few weeks ago, and had no reply..Version: 5.2
✓ Better before recent updateI like the news articles and Reuters fairly unbiased reporting. However, ever since a somewhat recent update, there’s a glitch that randomly flips me back to the top of the news feed as I scroll through, which is very annoying. The home page organization also changed, leading to several stories being listed in multiple sections. I also can’t figure out how to configure the home page content, so I’m seeing stories from areas I have little interest in. I much preferred the previous layout and organization, that one I rated 5 stars..Version: 5.0
✓ Still got a problem but reinstalling it helpsThis was a good app but with the last 2 updates it just crashes on pressing the icon. So on reading other reviews I deleted the app and reinstalled it. Works ok now so like other comments one it is more stable and reliable I will give it 5 stars..Version: 3.3.3
✓ Amazing news source, but terrible appThe app crashes when you open it, worked for a while but then suddenly stopped.Version: 4.2.15
✓ Mostly Old NewsApp is littered with old news. Example: Energy is a topic to choose when you first use the app and build a feed of content. But if you go to the Energy section, you quickly see “Editor’s Choice” articles from 10+ months ago. Scroll down, and you may (if you’re lucky) find an article or two within the past month, but it’s mostly old stuff. Which is funny, as Reuter’s writes multiple articles per day on crude oil markets alone, let alone other areas of Energy. I emailed them multiple times on this via their app customer service, only to get a “Thanks” from them. Months later, nothing fixed. What’s the point of caring to read their articles if they don’t care if you read them?.Version: 4.2.6
✓ Watchlist bugsThis issue has been around for months and I’ve contacted Reuters about it. When adding a stock to the watchlist it’s then not possible to get out of that page. The only fix is rebooting the phone. Please actually fix it..Version: 3.3.6
✓ What about “how much time do you have?”I used to love the option for a 5, 10, 15, or 30 minute news summary on the TV app. Now it doesn’t work at all on the TV and the mobile app doesn’t even have this feature? Disappointing..Version: 5.9
✓ What happened to the UK?In the past week I’ve noticed that this app doesn’t show much news about the UK, it’s on the Reuters website but doesn’t show up in this app. I’ve also noticed that Reuters has discontinued its Newsletter service for the UK, instead the Brits are stuck with news from the USA which isn’t any good (to me anyway.) Has Reuters shutdown its London operations? As far as I’m concerned this app is now useless to anyone from the UK and I’m uninstalling it after many years of usage. Reuters needs to get its act back together as it’s going in the wrong direction as far as the UK is concerned..Version: 4.2.15
✓ Retrograde “update”Whose bright idea was this mess of an app?! It’s so clunky now, bulky and cumbersome to use. Loved the old version because I could scroll down the lovely compact display very quickly, catching headlines from around the world, on a huge range of topics and clicking on the ones I was particularly interested in. I have tried to get used to the change but it’s just not giving me what I’m looking for. It’s like swapping a healthy salad, with loads of different tasty ingredients, for a manky old pizza. The old raw “feed” version just worked, it wasn’t broken and could easily have accommodated extra ads if that’s what you needed to do! Now deleted I’m afraid..Version: 4.0.2
✓ Go back to the old layout!The Reuters app has been my go-to source for news for the last few years. I’ve always like the concise, well-edited, well reported stories. Until this version I also liked the efficient, economical presentation in the app. I could quickly scan the headlines to assess the state of the world, and then click through the stories of particular interest to me. The new layout is clearly designed for people who have a lot of time to waste. Big pictures and text give you ~1 story per screen. A lot of swiping to get a summary of the news that you got in a glance with the old format. I also don’t like the new approach to customization and filtering. The previous version gave me a simple panel with check boxes to choose the news categories I want to see. The new app keeps trying to “engage” with me in various ways. If I want to have a conversation, I’ll call a friend. I hate the trend in news apps toward Facebook-like news feeds. I’m considering deleting the app and just using the web version instead..Version: 4.0.1
✓ Most horrible streaming ever experiencedClick on a specific video, and you're met with bleed-over from a previous video, or you do not see the picture and audio plays, or no audio no playing, video but no audio, no playing at all, pauses, you turn up the volume and it pauses, it pauses and you're forced to restart the app only to have it all happen all over again forever and worse. Also you cannot scroll the current video unless you want to find yourself in one of the other videos very sensitively, and numerous other problems I can't think of. Most horrible experience ever experienced with a video streaming service in my entire life..Version: 5.6
✓ VideosThe video streaming sucks. It is so slow even if I have a connection of more than 20MBPS download and upload speed..Version: 4.2.8
✓ Videos are poor qualityOverall this is a solid app but I just want to bring attention to the absurd situation with the daily video briefing. It used to be that you could watch the videos no problem. But one day Reuters seeks to have determined that they would rather not show videos that may have brief and occasional buffering. So now, while I watch the daily news briefing in the exact same spot I have been for awhile, every morning I’m prompted that I can only listen to the audio without video until my connection improves. The thing is, this is occurring in the same spot (on my couch) I use my computer and iPhone in for other stuff and I consistently have a strong WiFi connection. It is so annoying not being able to see the videos. It’s like I’m listening to the radio but I’m not driving so I have nothing to look at. Bottom line: don’t be so anal. I would MUCH rather have a few instances of mild buffering than have to stare at a screen that’s essentially blank. Frankly, Reuters is a superb news organization and I’m generally very satisfied with the app. I’d say it’s 4-4.5 stars in reality but I want to get this issue some attention and they aren’t going to pay as much attention to a 4 star review..Version: 4.2.8
✓ Glitchy app with no customisationI had the Reuters app on an iPhone 8 and it worked fine. When I upgraded to a 12 it didn’t work very well. When scrolling down the stories in the feed it keeps snapping back to the top. This can become very annoying when you scrolled all the way down for the fifth or sixth time. The older version allowed the user to customise your feeds for interest or geographical which doesn’t seem to be available any more. I never quite understand why anyone would release an app with less features than before..Version: 5.0
✓ Adverts!!!!I really enjoyed using this but what is it with the unbelievable amounts of loud adverts / videos just popping up full screen when you approach the end of an article? I can’t even finish the article before I’m bombarded with them. It’s gross. Sadly deleted..Version: 4.2.6
✓ If it ain’t broken...I’m not a fan of the new redesign at all. I feel like I’ve lost the concise simplicity that matched Reuters’ factual, no-nonsense reporting that’s free of the sensationalism that the other news networks are rife with. Folks- the app was perfectly fine. Lucky for you, your reporting is the only fact-based, non-sensationalized outfit out there, or this confounding new design would have been enough to lose my loyalty. Please rethink this design and leave the option of something close to the old layout available to those of us who just want to know what’s occurring in the world without it being turned into a soap opera..Version: 4.0.1
✓ Better than most mainstream but glaring omissions in coverageMany of the articles lack the biased narration of mainstream source so thats a definite plus. But it is shocking to see nearly no Brazil coverage (and very favorable to the communist Lula regime on the rare occasion it makes news) on whats going on: including the insane jailing of journalists, peaceful protestors, judges, and political opponents, by a president who went to jail after THREE different tribunals of judges (he himself put in place) unanimously found him guilty of massive crimes against the state. Its on par with the Iranian protests, but because its a self described socialist there isn’t much from Reuters- other than spin for this new regime, despite historic upheaval in the 12th largest economy in the world..Version: 5.3.4
✓ Alerts should feed through to the article!I generally like the app, but the most annoying function is when I click on an article alert and I'm taken to the genetic home page with no sign of the article! If this isn't fixed I could ditch this app!.Version: 4.0.2
✓ Registration News LettersUsed this app for almost a decade. Deleted it yesterday. Feels strange not opening it every morning. The purpose of the app is so I can access articles that I want when I want. I do not want to receive junk emails from all of you companies. Seriously gets annoying that you demand it to read further after you read a few articles. I’ll search for an app that gives me that liberty without having to give my email up. Good luck..Version: 5.3.1
✓ Poor designAnnoyingly always refreshes to the top of the feed so you have to scroll back through..Version: 5.1
✓ Ads??????You have ruined a great app with Ads!.Version: 1.6.1
✓ Guaranteed to miss a vital storySo you got rid of the wire and now the home page is a random mess of stories. Stories list in an order that’s 5 mins, 6 hours, 1 minute, 9 hours ago. So unless I scroll endlessly I’ll never know if I’ve seen todays news. How about ordering from latest to oldest release by default then I can scan the last 24 hours and get on with my life.Version: 5.0
✓ Awful honestlyThis app is an embarrassment for such a large corporation. It's glitchy, crashes, requires you to sign back in very often. Every single news article also has a typo, if they can't be trusted to ever spell properly how can we trust the content is accurate.....Version: 5.9
✓ Unable to switch to InternationalOn the AppleTV app we have always watch the International edition. For some reason it switched to the US edition and hen we try so switch it back to International it restarts the app and it is still set to US tried deleting and reinstalling, still not working..Version: 5.3.1
✓ Bring back the Top NewsI first want to say I trust Reuters over any other news outlet. They provide comprehensive and factual news without the bias of most other sites. That being said, there version 5.0 changed the way I have to get my news. They have removed all the tabs and customization options that was at the top and replaced with a default side style. The problem is, I would just look at top news from everywhere. That is now gone with no way to view all top news. I don't want to focus solely on region based news as some stuff will get missed. Please bring back our choices..Version: 5.0
✓ What happened?!?!?!I really liked Reuters, being able to find chatagories of news that interested me and easy access to them. Nof for some reason in the most recent update thats all gone! Why?!? Its what made this app different.Version: 5.0
✓ Dislike the new updateThe new update for the Reuters app is cumbersome and creates choices I wish I never had to make. I used this app because it gave a good quick summary of the headlines. I don’t want my news grouped by artificial categories. I certainly don’t want to choose the categories I want to follow in a ‘feed’ format. For me the app is unusable in its current form and it feels like ads have taken over ( not sure if the number of ads has changed but the layout is so much worse). I wish I could continue using the old app. If I wanted a ‘news feed’ style of app there are far better ones. The great thing about the old app is that it limited your choices to important ones. I will not be using this app anytime soon. :(.Version: 4.0.1
✓ ConfusingThis is a confusing app....with little apparent distinction between news feeds. Selecting topics is complicated...one has to choose from a list of garbled #titles. The 'Editor's choice' too often reflects what one might imagine a media exec's opinion to be in this day and age. The special reports are good...but often contain too much opinion and not enough unbiased, verifiable facts. I will use Reuters until something more trustworthy and reliable emerges...in other words, through necessity rather than choice..Version: 4.2.9
✓ Becoming more and more biasedI used to love this app because they seem to be more unbiased with the news reporting than other major news networks. But now they they skew to the left. I’m not on the right, but I want one major news network to be unbiased...I don’t think that’ll ever happen. I shouldn’t be told what to think, I just want the news as objective as possible. They only show long form discussions for democratas than other parties, headings/titles are misleading, only show certain stories and ignore others to promote a particular agenda, and they burry relevant counter argument details deep in articles so no one sees them. Journalism is now activism..Version: 4.2.9
✓ They fixed a problem that didn’t existBusy and reading don’t go together. If they thought that that readers where skipping news cos it was too long, then they may as well just be a Twitter feed. Personally I liked serious news articles that took time to read and digest. Otherwise I would just be a person who just needed headlines and opinions..Version: 4.0.1
✓ Good new update, ugly font for body, annoying adsThis new redesign is great. The app has much more utility now and is becoming the only news app I use. The only gripe I have are ads and the font for the bodies of articles. The giant block ads in the middle of articles are the worst types of ads any app can have. The ads on this app make me really want to find an alternative with more reasonable advertisements. I might start using safari to browse Reuters with my adblock. The second gripe I have is the font. I'm not a font expert but something about the font for the bodies of articles seems terribly out of place. The font doesn't match the aesthetic of the app at all. I don't even think it matches the font used on the Reuters website..Version: 4.0.1
✓ What happened to the “Latest News” option?Bring it back!.Version: 4.2.0
✓ Once it crashes it never runs right again -even if reinstalledThis was my main news app for about a year then after it crashed (on 2 of my devices) it now crashes upon startup. This persists even though I have removed both the app and its data many times and reinstall it - it never get beyond flashing the Zuckerberg pic and failing back to IOS at the beginning of setting up your feed. The developer needs to ensure the app store side is cleared when reinstalling, BECAUSE THE ICLOUD WITH ARROW STILL SHOWS EVEN THOUGH I HAVE DELETED BOTH THE APP AND ALL OF ITS DATA IN SETTINGS. Now I can never use this app again. The Apple Forums when asked about how to clear the it from this device and app store said to contact the developer, but Reuters is not listening. This is on IOS 14. Reuters needs to get their act together and fix this problem..Version: 4.2.15
✓ Too bad…It’s a shame that a news source like Reuters which was one of the last ones to fall has gone to the dark side… click bait, overblown headlines and a chairman tied directly to Phizer… Sad day.Version: 5.1
✓ Technical issueI like the Reuters app. Its very informative with a range of different topics. This has only happen quite recently, but unfortunately, I have try to read certain articles on your app and I keep getting a error message stating ‘Your news feed is currently unavailable’. This is not a ‘one-off’ issue. It’s seem to happen everyday with certain articles I want to read. Can someone in your technical team look at this error message. Otherwise I would of give Reuters app a five star instead of a three star. Thankyou.Version: 5.2
✓ Flicking back to the top of the page every 30 seconds is ANNOYINGCan’t you fix that? I am constantly rereading because your APP goes back to the top of page at random intervals. Do have any idea how annoying that is? Try reading your own news, you will quickly see what I mean..Version: 5.0
✓ Callous ReportingThere’s something about a news agency’s decision to refer to a single country by lumping it with an entire continent that just strikes me as dismissive and callous. If you’re doing a news report on a specific African country, please name the country! It’s not not a difficult task-replace Africa with the name of the ACTUAL country you are reporting on. There is, to the best of my knowledge no singular representative identify for Africans so when I read a phrase like ‘The Africans’ I firstly have to decipher which of the 50+ countries you’re referring to and what presumed representative trait you think they must possess that makes it ok to simply state ‘The Africans’. This might seem trivial, but in this age of toxic journalism (and callous reporting)I had hope you might do better. If you can’t be bothered to name the country, can we be sure you’ve done proper due diligence in your reporting?.Version: 3.3.9
✓ Full of bugs!“Your news feed is currently unavailable” has to be the most common thing I’ve read using this app. FIX IT!!!.Version: 5.2
✓ If you like 3 week old news.......This app is perfect for you..Version: 5.1
✓ Add Picture in Picture supportPlease add support for pip for Reuters TV..Version: 5.9
✓ Complete crash and fails to loadUsed to work well but crashes frequently now. Content is still good though..Version: 3.3.3
✓ Very unstable and unreliable connectionExtremely bad App and bad App support. No one ever returns calls or emails and quality of app is getting worse. It says “offline, check internet connectivity” while internet is excellent. And not multi tasking. Same as Bad YouTube feather as soon as you go to other apps to do your tasks it stops working on iPhone! BAD technically..Version: 5.6.1
✓ Same old article dubbed as breaking newsI’m following an event and would appreciate not having to read the same article i read 12 hours ago dubbed as breaking. If you have nothing new on the event then don’t waste my time with copy and paste repetitiveness. Still my choice of news though..Version: 4.2.7
✓ New Single Column Format BLOWS!Deleted it. Hate the new single column (iPhone?) format. Was the best news app on the App Store..Version: 4.0.1
✓ Old newsNot worth the time to download. Very little real news from Australia and mostly IS centric propaganda..Version: 4.2.15
✓ Great news service, horrible appThe last Reuters app was far better. Then they updated the service and now your phone automatically goes to sleep while a video is playing so you must keep it active. Sometimes it stays awake sometimes it doesn't. Very buggy. You can also no longer watch a video in the background you must stay on the app or the video pauses. Very annoying since the update. Shame because I used to watch (more listen in the background) to their news every morning..Version: 5.9
✓ TV AppI used to use the separate Reuters TV App for my daily news updates, but as of August 2022 that no longer works properly (it now displays a "No Internet Connection" error). This wouldn't be an issue if the integrated TV app functionality here in the main Reuters app would actually let me cast the stream TO my TV. In its current state I might as well just use the website, thus rendering the whole point of merging the two apps moot..Version: 5.3.1
✓ Worked ok for a whileThe app was useful for a few weeks, giving me a nicely tailored feed on U.K. centric news. Then it logged me out and gave me the option of the International or China edition, now everything is totally US centric with no option to focus on Brexit or EU news..Version: 4.2.13
✓ New ReutersDoesn’t open.. stays black!.Version: 4.0.1
✓ It’s far too US-centric!The Reuters website allows you to choose which edition you want, whether it’s the UK, US or another country’s. In contrast, this woeful app just imposes US-centric news on you. It’s a really poor offering - come on, Reuters, for an organisation of your size, expertise and credibility, surely you can introduce this country-specific functionality into the app? Everyone wants this - please just read the feedback in this thread! Thanks..Version: 4.2.14
✓ Register to read?No thanks. Used this app for years, not anymore..Version: 5.3.1
✓ Great news source - don’t like it defaulting to topI read Reuters at least once a day and love the coverage. My one complaint is that it sporadically goes back to the top of the homepage. This happens randomly when I’m scrolling & reviewing the home page and once I click into a story from the home page - when I go back to the home page, I’m taken back to the top instead of where I was. Then I have to scroll around to find where I left off. I’m wondering if this is on purpose to get more impressions of their ads so they can claim higher numbers to charge more for ads..Version: 5.0
✓ Terrible!No previews for stories and no possibility to get the sports info!! Do not get!!!.Version: 2.5
✓ V5.0 massive retrograde stepV5.0 “a new section navigation experience” technically accurate, but the new “experience” removes all the feed customisation options of the previous version so “section navigation” is stretching the interpretation somewhat. You get news in a rigid order and topic grouping that Reuters set and can’t be changed by the user. It’s a massive retrograde step. UK news is way down the list, and if you read an article and go back to the main feed it takes you straight back to the top, meaning you’ve got yards and yards of scrolling to get back to where you were. Awarding 1 star for continuing to provide news to the consumer for free and another for less bias than most other outlets. The app UI itself doesn’t warrant any stars. Previously I would have rated 5 stars..Version: 5.0
✓ Unstable - Doesn't WorkUsed to be a good App. Now won't even start on my iPad Pro 12.9..Version: 3.3.1
✓ Bad "upgrade"What I loved about Reuters was the clean, no nonsense, to the point, view of the news. The app was awesome! It was easy to use, without clutter and with tightly packed information. The new "upgrade" is just the opposite! It seems more oriented toward delivering commercials than content. A lot of empty space (absolute no-no for a small screen device like smartphone). The stories seem all over the place. It is such a pity because Reuters was a major new source for me that I could trust. Such trust is hard to build, especially today. Update: The app is getting worse. After the latest upgrade articles are not always complete - just a paragraph or two and then white screen. App restart sometimes help..Version: 4.0.2
✓ Reuters are playing silly gamesOr the app needs another update: once again I need to login for some reason. And the App Support link from here in the store is dead. Do I need to subscribe or something?.Version: 5.3.3
✓ Video never playsI have used the app for years; and suddenly videos no longer play. I try to watch in my home on WiFi, or anywhere and the app just has an error where the video should be, claiming the signal is too weak so only audio will render. I have a strong signal, and no issue with any other video players. I looked to see if there is a setting on the app for video quality; there is not. This is ridiculous, and very annoying. This used to be my go to app for a daily briefing, and I’ve tried to be satisfied with audio only; I am not. The stories are written for video, so refer to the video image without describing it as would be done for audio only by design. Please set the video quality threshold to a reasonable, realistic setting, or give me the control to set it myself. I never had a problem watching your videos before this restriction was added. This makes the app subpar..Version: 5.3.4
✓ Kept going back to top pagePlease fix your app it’s kept going back to top of the page at random intervals. It’s so annoying..Version: 5.1
✓ Any enjoyment this app provided has been overtaken by bad business decisions8 bigbox ads on one article now, seriously?! This along with the removing of personalized feeds has taken away any enjoyment this app once provided. I used to be a daily user and find myself now even wanting to launch it. A shame for the writers whose content I enjoy..Version: 5.1
✓ Used to be the best now the worstI have been using this app for years. I watch it day and night on all my devices (2 iPhones and 1 iPad) . Great coverage and content. This great journey ended with a horrible update where they force you to watch incredibly long boring irrelevant advertisement. Why do I need to watch in 15 min news report, 2 identical long boring advertisement. I understand that you may have financial requirements you need to meet but not this way. Reconsider this abrasive advertisement before you lose all the users you created over years..Version: 4.2.1
✓ Reuters tvThe Reuters tv feature/section doesn’t allow Google cast anymore. Kindly, bring that back please..Version: 5.3.4
✓ GhastlyIf you wanted to give a lesson in how not to design a news app, you’d use this as the primary example. The tragedy is also that every time they bring out a new version it’s worse than the last. Unfortunately the content is genuinely useful so I have to keep using it. Who on earth at Reuter’s thinks this is a well-designed app? Has anyone there even used it?.Version: 4.2.9
✓ Logging outYou want me to log in and give up info about myself? When are you idiots going to learn that people DON’T want that. So long!.Version: 5.3.3
✓ No CustomisationThe previous versions of the app were great, I could customise my news feed. Now I can’t, and it’s really annoying. Worse still, I set my region to “UK” and I almost exclusively receive notifications for US news only - I have no interest in Biden’s spending and infrastructure plans, it has no relevance to me in London. Reuters, please let us customise and configure!.Version: 5.1
✓ So sadWhat was a great alternative app for news now plagued with dreadful pop up adverts. A sad denigration of what Reuters should be and used to be. I understand that you need to make money and sell advertising space but not in this way. It renders the app frustrating and pointless and there is no way I shall ever buy from or invest in the companies advertising on the app in this way..Version: 4.2.6
✓ Apple TV versionI watch Reuters news daily on the Apple TV at home. Recently, it was updated by Reuters and the format has changed. The new format makes no sense to me. There’s an option to watch five, 10, 15, 20, 25, and 30 minute news highlights. In the old version when you clicked on the 15 minute when you got 15 minutes of what the daily news is if you clicked on the 30 you got 30 minutes a little bit more in depth of the daily news. Makes sense. The new version it doesn’t matter which one you click it’s giving you about an hour worth of news. This has essentially made it worthless for me in order to catch up with a little bit of everything. I don’t understand why they changed it. There is, however, one good thing out of the update. You can now rewind and fast forward between news segments/stories. I really wish they would go back to allowing you to have more condensed version of the daily news so there in 15 minutes I can get a little bit of everything that’s going on or in 30 minutes I can get a little bit more of everything that’s going on..Version: 5.6.1
✓ Mostly out of date newsI have Reuters v 3.2.1 on my 6 year old iPad and it is quite good. The latest version on my new iPad has no breaking news less than hours old. It is a complete waste of time. The news feeds are also sometimes a day or so old. The app should be set back to a version that works..Version: 4.2.8
✓ Demand for sign up - Now deletedSo I’ve been looking to this app as another angle in the world news. One of several apps I use to try and get a balanced news view. Today the app demanded that I “sign up” in order to continue using it. Nope! I was already being the product while using the app. Now you want me to give you access to even more data!? Nope. #*%@&$ good by loser Reuters! 🙋🏼♂️.Version: 5.3.1
✓ Uses CPU on iPhoneI like this app and I also prefer Reuters for my news source. Since updating though I have noticed while having the app open for an extended period my phone gets warm and the app begins to have issues scrolling content. Scrolling is very jittery like you would experience when a computer processor pegged at max. I have an iPhone 12 and have noticed this on cellular so far. If I switch to another app everything is fine and when I close the Reuters app my phone eventually cools down..Version: 5.6.1
✓ Doesn’t work anymore!I used to love this app. I used it all the time, but now it doesn’t work anymore! I’ve downloaded it several times in the last few months, but it just crashes as soon as you open it. Very sad. (Mine is the iPhone version).Version: 4.2.14
✓ It wasn't broken. Shouldn't have tried to fix itI've used this app as my news source for 6+ years now, right up until just after I finish this review. Then it's getting deleted. It once gave me a comprehensive, scrolling World News timeline that couldn't be beaten by any other app. You got all the world news, updated every few minutes, all day and night. No other app did that. With the new update, the stories are not as frequent, there's less of them, a large number of stories are missing on the new app (I ran the new app on my phone and the old app on my iPad and compared the two - new app has LESS CONTENT). I grudgingly put up with the intrusive large adverts before, but they are even more annoying on the new app. You've ruined what made the app special and turned it into a generic news app. I can go elsewhere for the same news content with no adverts - and I will..Version: 4.0
✓ What have they done? Hate the new app!Used to be my favourite news app, clean and lean. Headline page of five or six articles. Then the feed, constantly updating. Easy to scroll down pick then a well written article. A natural way to scan and select the articles of interest. Five or six articles to be seen in the screen could be easily scrolled and view more. Similar to the way one used to read a newspaper page. A quick scan to find what you’re interested in. I began my daily news binge with Reuters. Soon as I read they were updating the app, I feared the worst. Sadly, I couldn’t imagine how bad it could be. A bloated behemoth. Difficult and slow to use. Lots of big photographs with a little bit of information and thus boring and cumbersome to scroll. Way too many redundant sections with often blending of articles. Now a long way behind google news and Flipboard, which they badly tried to copy. Personalized? I wish I could personalize it back to the old one. Sorry Reuters news app, you’ve been moved to the back. Sad, as a certain president is wont to tweet. Sad, because Reuters really is a great news agency..Version: 4.0.1
✓ Sigh...I am one of those ignored moderates in the middle wishing for political sanity. I started using this app because I am desperate for an unbiased news source. While I don’t believe that exists anywhere, the stories captured in this app were at least not as blatantly biased. Well, that is until recently. Today was the last straw. Every article I read was biased to the extreme left whether there was a political slant to the story or not. For the most part, I have given up on all news because it isn’t news. It is someone telling me how I should think. You can’t even avoid it by not reading any political stories because it is pervasive in all stories. Can we please just get the facts and leave the news corporation and editor’s opinions out? Tell stories that reflect life from all angles and stop beating us over the head with how you want us to think? Unfortunately this is another ‘news’ app I will have to delete..Version: 4.2.15
✓ InaccessibleCompletely useless. Doesn’t work with voiceover for blind people, despite having selected Text Only..Version: 4.2.13
✓ Too much daily notifications.I’m receiving too much daily notifications and it distracts me. I just want to receive breaking news notifications nothing more. Please add such option in the app. Daily I’m getting more than 3 notification from Reuters..Version: 5.9
✓ New App is Cr..AppUntil this latest update, the App was the best news feed going. The old version of the “The Wire” was spot on and gave an unprecedented oversight of all news at the flick of the scroll button. The new App fails to even half match the old App. The new design is merely focused around cramming in more unsolicited adverts, it’s just so tacky. The exemplar news feeds are gone and replaced with fragmented and non chronological inserts of different news genre and adverts. Please bring back the old format..Version: 4.0.1
✓ Useless appThis app is going to be removed as I can no longer get UK news anymore as it has changed to international news. I see no point of having a news app taking up space, that has no news relevant to me anymore. I just wish I could give you minus stars..Version: 4.2.14
✓ Adverts on every storyThis used to be a great app, but recent changes mean that there is now an advert on every article. A video will play, with sound, towards the end of each item. This ruins the app, because you can no longer finish stories and anything you may be listening to is constantly disrupted. I don’t mind adverts, but please either remove the videos or disable them playing automatically..Version: 4.2.6
✓ A lot of bugs and editing errorsThe bugs of this app are that section pages like ‘finance’ or ‘world’ will not load at all and there is sometimes the occasional crash. Not being able to even look at headlines because a section’s page won’t load is insanely frustrating since it makes the app almost worthless. Of course when I can actually see headlines and open articles there is almost always a decent amount of laughable grammatical or spelling errors. Reuters used to be a great news source, but their product the past few years has shaken my confidence in them as a viable media outlet..Version: 4.0.2
✓ Shame, was excellent before the update now very poorThis app used to be great with a clear concise presentation and loads of content. However, since the update whilst the new design is ok the amount of content has plummeted. The number of news articles has dropped massively. For example as I write the UK news section’s most recent article says posted 18hours ago. The ones before that are all from yesterday. That’s hardly rolling, up to the date news and basically useless as a news app. Not sure why this has been done but I hope they revert to the old content provider because unfortunately this simply does not do what it should do. Shame !.Version: 4.0.1
✓ Scroll not workingScroll not working properly - goes to top of page every time you have read an article..Version: 5.9
✓ Unusable since latest UpdatesA once fine basic news app - which has become more & more unreliable to the point that since the latest ‘update’ three weeks ago it simply crashes instantly at launch on my iPhone X. The inadequate app support does nothing for Reuters reputation - perhaps they should simply withdraw the public app and focus on their private media clients since they clearly have no interest in offering a usable mobile experience..Version: 3.3.6
✓ Please bring back my favorite news appReuters has been my favorite news app for the past few years, what used to be a 5 star app that I read it every single day, but I’ve had major issues with the app recently. The Reuters TV video part of the app no longer works and hasn’t for about a month. It has audio, but no video at all, saying “Poor Connection. Playing audio only until connection improves”. My connections has never changed, and videos from my other apps work just fine, only the Reuters app updates have changed, so there in lies the problem. My other issue is the political coverage seems to be leaning more and more to the left. I’m a moderate and used to be very comfortable with Reuters political coverage. Non-bias coverage is very important to me with all the Fox News/MSNBC bias crap out there that they call “news”. The main reason I’ve enjoyed Reuters app for the past few years is because my goal is to be informed, not programed. I’ve never been a conservative nor one of these conservatives who complain about “liberal media”, but I do want fair and balanced reporting. Please fix these problems so I don’t have to go searching for another news app to make my “go to app” when my Reuters app used to be great and 5 stars..Version: 4.2.12
✓ Dark mode needed for splash screen.Update: Still no dark mode splash screen!!!! Hi team, you were one of the first to do dark mode in your app and that has always been appreciated but can you please update your splash screen to reflect dark mode? Opening Reuters at night destroys your eyes when the pure white splash screen displays for 2-3 seconds when the app opens. Aside from that great app and thank you!.Version: 4.2.6
✓ New version gives me less newsWhy did you voluntarily give up one of your strengths? You’ve updated the app & now require that I filter the feed using known interests. I understand the potential benefits of customization. But now you’re preventing me from learning about topics that I don’t yet know about. This is one of the reasons that I use your service. You could consider filtering in reverse. Send me everything, yet allow me to exclude certain feeds. Perhaps I don’t wish to follow sports & entertainment via Reuters. But I did appreciate learning about the unexpected. Sadly, for me, you’ve just given up one of your, former, strengths..Version: 4.0.1
✓ WorseI have to agree with GlockShanty. The old version gave us The Wire - that was a fast way of scanning a lot of news items very quickly to see what then to pursue in more detail. Now that’s gone. We have more pictures - but they waste space if you want a quick overview. Why not reinstate The Wire? - but keep it compact, brief, and up-to-the-minute..Version: 4.0.1
✓ Great app, new update is terrible.I love using this app before but with the new update it keep automatically pushing me to the top of the section making reading any story but the newest story very difficult. Please bring back the old update with the orange button allowing you to bring in the new stories..Version: 5.9
✓ Stuck on United States version on Apple TVI delete & reinstall app, reset app, change settings to “International” but it keeps going back to “United States” edition!.Version: 5.3.4
✓ Disclose too much infoNeed to now register to read news. Registration requires unnecessary amount of information. Other free news apps out there..Version: 5.3.1
✓ Broken updatesStarts with news 2-3 and 4 weeks old! Very annoying! It seems like every update worsens the quality of the app!.Version: 5.1
✓ Personalize feedsDoing this upgrade was bade. It took away the personalize feeds . And also can’t lookup words copy or paste from the articles . Not the same experience, was much better before the upgrade ..Version: 5.0
✓ Compatibility with Apple TV and HompodThis app is the only one that I have that does not follow the sound setting To my HomePods. It’s very disappointing and it shouldn’t be a difficult fix. If this gets fixed I’ll change my rating..Version: 5.2.1
✓ Stopped updatingAll my stories are from last week even though the app is displaying the current day to me. Have tried deleting and reinstalling, updating software, etc..Version: 5.1
✓ Little controlThe older versions of this app allow you to have much more control over your news feeds. I’m stuck looking at American centric news now and lost my ability to focus on a hashtag specific industry. Even editing something as basic as my user name is out if my control or if not isn’t blatantly obvious as it should be. Thankfully my iPad is old and the Reuters app doesn’t update. The news itself is concise and neutral. It’s the one thing that keeps me using it, but only on the old iPad app..Version: 5.9
✓ DisappointedI feel that one reason there is so much discord in our country right now is because we can all live in our own little bubbles where we are only exposed to what we want to see and hear. Part of this problem is personalization of the news, so each person only sees what they *think* will be important or interesting. I was really pleased with the Reuters app when I first started using it in part because it wasn’t personalized, just the main stories of the day. So of course I was very irritated when I opened Reuters today and found that it had updated to a version in which I had no option but to personalize my feed. We’ll see how this goes but I may have to find another news app..Version: 3.3.9
✓ Great Content, Missing Killer FeatureI really enjoy enjoy using the app for both the articles and Reuters TV. The tag system they use to build out a feed works well and the reports are quality. The killer feature Reuters is sitting on here is their “TV” product. While it works fine on the app, they’ve completely missed the opportunity to cast or stream to a bigger screen and unless you own a Roku, I don’t believe you can do this. I would go so far as to recommend this to every single one of my friends (especially those that don’t keep themselves well-informed) if that feature were included because it’s the perfect way to get informed over breakfast or before bed. If I am mistaken please let me know, but I’d love to hear from the devs on this..Version: 4.2.7
✓ Useful news - shame about unreliabilityI’ve used the app for some years; it’s easy to use and provides efficient access to Reuter’s wire feed as well as curated highlights. However, recent releases have made the app unstable - with unrecoverable crashes occurring from time to time. The resolution in such cases is to completely uninstall then reinstall the app - fine; but frustrating. Hopefully this will be fixed soon, at which point I’d be happy to upgrade to 5 stars..Version: 3.3.2
✓ What a bad app updateLiterally cannot use search to find news relevant to your search term, regional categories now show global news instead of your area of interest (“China” had a news article 99.5% about Iran that was presumably slotted because of the briefest mention about China and Covid), and some categories pop up nothing with an up-down scroll but only the horizontal editor’s pick scroll. No one wants to swipe left or right looking for news they are interested in like they are on tinder. Algorithm needs fixed or AI retrained. Current version only scored the 2nd star because Reuters is hands-down the best news source. Previous version would have been a fiver from me..Version: 5.0
✓ Where did the region versions go?I tend to agree with many reviewers that the new layout is shiny but less functional for a quick scan. What really irks me however, is that there is no longer an option to select your region. The main annoyance is that people living in Europe are bombarded with American football and baseball stories in a section entitled “global sports”. I and most other non-US based people have zero interest in these games. Less trivial is the skewing of the news stories we see: it was nice to get more stories that reflected the interests of the international audience rather than being somewhat US focused. Still, Reuters is one of the few sources I go to for quality unbiased news..Version: 4.0.2
✓ News feed unavailableApp shows news feed is unavailable. No news is showing up..Version: 5.2
✓ PoorYet another news app with obscene battery drain, freezes and awful interaction.Version: 5.1
✓ FrustrationI logged on this morning to my beloved Reuters for the page to tel me to disable my ad blocker which I do not have gone through everything and still nothing now can’t use Microsoft edge at all and have to go through safari. Very strange it works on one browser and not the other..Version: 5.9
✓ UnusableOn Apple TV, the adverts now swamp the news. The advert breaks are now 20-30s long and often before every other story. This makes this app insanely irritating. Not only have I stopped using Reuters for my news, but it's also built up a huge negative reaction to the current sponsor, Cisco. Cisco just feel like an evil corporate now, because of the frustration I associate with it..Version: 4.2.1
✓ What were you thinking?I loved the Reuters app. ‘The Wire’ service provided an unfiltered, general and up-to-the-minute news service which was the first thing I looked at in the morning. The upgrade has no such functionality and despite a set up dialogue implyingyou could skew to global news it defaults to Brexit and UK news with nothing else. News Alert: There are people out there for whom Brexit is not so important! My advice to current users? Don’t take the latest ‘upgrade’.Version: 4.0.2
✓ It was poor now it is unreadableMost people just want a synopsis of the news, Reuters tried to provide this with its news stream the Wire. One could put up with the dodgy editing and obvious bias, but the latest version is just pathetic. It has managed to retain the flaws, while removing the Wire and jumping back to the top of the page when another piece of news is introduced..Version: 5.0
✓ Why do I need an accountI used to love this app, but now I have to create an account which is pointless and yet another login that I have to track remember and hope doesn’t get compromised. So unfortunately I’ve deleted the app and won’t use it again, unless you drop the login requirement..Version: 5.4
✓ The best news product unfulfilledThis is perhaps my singular most go to News app I have ever maintained years on my phone. Unfortunately, it has recently abandoned and no longer serviceable. The intelligent and honest content, it’s understandable format, quirky subtitles all appealed to me in many ways. I’m sorry to see it broken. Hope it comes back..Version: 5.3.3
✓ Used to be a five-star!Register my info for “a more personalized experience”? Heck no! Sounds like a sales pitch, not news, to me. So I’ve deleted this app. Footnote: The previous issue from my review (below) was eventually resolved, which reminds me that I should shower praise on my favorite apps when things are good. Regrets, Reuters! You offered an excellent service for years! I usually have no trouble with the app, but like a few of the more recent reviewers, I’m running into the same issue. When I return to the headlines after reading an article in detail, I get bounced back to the top rather than scrolled down to where I left off. It’s so annoying I close Reuters and skip to another news app..Version: 5.3.3
✓ Crashes every timeThe most recent update keeps crashing. It doesn’t work any more, but this used to be my favourite news app..Version: 4.2.14
✓ Loved it until last updateThis was always my first read of the day. With so few real news options out there you have lead the way with great reporting that are always factual. Now you have complicated the app so no more Reuters on my devices. Go back please!!!.Version: 5.3.1
✓ LaughingTo force me to buy a subscription for some free news is actually pretty funny. I’ll just move on to the next guys who have advertising to pay their bills … very laughable and a poor business model..Version: 5.3.3
✓ New version annoying in its behaviorThe app pushed an update (50.0.0) which has at least a couple of annoyances. It now requires two taps instead of one to return to ‘home.’ This kind of change is contrary to good usability. Worse, the app keeps jumping to the top of the headlines page when you’re looking at the headlines, apparently in response to headline updates, requiring the viewer to scroll down again to find their place. This often happens to me at least twice while I’m looking over the headlines. This is maddening and should be corrected..Version: 5.0
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