FarOut Guides Negative Reviews

FarOut Guides App Complaints & User Negative Comments 2024

FarOut Guides app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using FarOut Guides? Can you share your negative thoughts about farout guides?

FarOut Guides for Negative User Reviews

✓ New tab bar is badThe main tab bar should house screens that are the more often used. For me the two most used screens are the map and the elevation, and not account. I suggest removing the trails button from the tab bar to somewhere else, since you are very unlikely to change the trail when you’re hiking..RicklesPicklesSidlesVersion: 10.1

✓ Forest Lodge OwhangoYou have the wrong phone number for us and I have written to you twice now but have had no response from you..No grumpy names left.Version: 8.1.10

✓ Not a good startDownloaded the app and can’t even get past the buggy account set up..Sn0wed1nVersion: 12.3

✓ Cannot rely on this appI’ve used this app for my thru hikes of the CDT ‘21, PCT ‘22, and now the AT. Currently the app is super buggy, the most critical of these bugs is not loading downloaded maps -any of them- when zoomed in. My partner and I and other hikers on the trail have experienced this glitch. Super sketch for a navigation app. I wish this was my only complaint… my other complaints include outdated info - things closed for 3 years still listed in town guide, zip codes for post offices incomplete, map sections not overlapping making it difficult to plan (sections overlap on the other trail guides), the app randomly glitches and doesn’t show waypoints, the comments on the AT are unhelpful and outdated - seems like some heavy deleting has occurred but I cannot confirm, waypoint info is slow to load, calculated mileage is randomly inaccurate, the elevation plot UX is a nightmare to use. All this is unfortunate bc the app performed great on the CDT and the town and comment info was super helpful. I’d highly recommend downloading a backup map and seeking a more up to date town guide..Jakks1244Version: 12.1

✓ Camino FrancesI got a response below - deflecting responsibility. Sorry but the water site your app marked as potable were clearly marked on site as non- potable. This is only one example. I assume you try to get get free crowdsourcing of “tips” to maximize profit. Your customer service attitude is shameful- admit you blew it and fix the mistake before you land in a lawsuit. I have purchased maps before from Far Out and now they seems to be Far Out of touch. I wrote to tell them their maps were Far Out of the way and the some of the spots marked with available water did not have potable water which is a huge oversight for anyone who takes the maps seriously. The response I got from Far Out was not - wow - we are really sorry let us make it right but instead “ can’t help you try contacting Apple” . Very lame..SjbnxjVersion: 12.3

✓ App worked great last year. Now is utter crap. Completely unusable.The map disappears when you try to zoom in close. They’ve changed all of the mileage halfway through hiking season so none of it matches the official mileage from the PCTA. The user comments randomly disappear. I said I have no idea what causes them to come back, but sometimes they are just completely gone. The GPS arrow does not point in the direction you’re headed anymore. And to top it off all of the Maps I have purchased this year are no longer available in the “my purchases” section on the App’s “Store” so I have to navigate to them from the long list of available maps. I’ve reached out regarding these issues and for a refund due to faulty product, but their customer service representative has informed me that apple does not allow them to give refunds. Furthermore, fixed all of the aforementioned issues with their most recent update. However, my app is completely up-to-date and all of the issues remain. I would highly recommend any hiker considering navigation apps choose a different product than far out..Sam ScenicVersion: 12.1

✓ No support on website versionRecently bought PCT but very very challenging to make planning based on app itself. It’s good that you have website version but after multiple attempts I fail to login to website version. I add user ID /PW when I click on login button nothing happens. I rest password thinking maybe PW issue but despite of changing PW still no luck getting the website. And I cannot use the app unless I plan ahead, your app may be the best for folks on trail but I feel impaired b/c if I can’t plan ahead I may have to drop off my PCT plans. Any fix you would like to suggest? I sent bunch of emails and no response from your side.Blake1985Version: 11.1.0

✓ Super disappointed… used to be great but doesn’t work nowIn a few words, I can’t trust this app anymore. Full stop. I lasted hiked just as they switched over from Guthook (man, what a fantastic app) and I have a few days planned this week. But the app dropped my previous purchases ( I guess?) and didn’t restore when I clicked the restore button (but it listed the right ones, so I knew it was linking to them). I can’t find any of my previous maps. Awesome. Thanks, guys. You said the change in 2021 was “to better reflect the company’s current business model and plans for future growth.” If this is any indication, your current business model is to drive the company off a cliff. I’ll have to start looking for other apps. Too bad..Cannae216Version: 12.3.2

✓ Major fixes neededI used this app on the John Muir Trail, honestly it worked great, that is until about 5 days or so of using it when all of the sudden the entire app would just freeze whenever I’d click anywhere on the screen. Even after refreshing my phone multiple times it still did the same thing and even after the most recent update it’s still doing it, has anyone else had this problem? It’s a bummer because I will say the app was working, it does sound like a lot of bugs could be fixed based on other peoples reviews. Until these problem are solved there are certainly much more reliable apps to be used for navigation, hopefully these comments provide an incentive..Noname machineVersion: 12.3.2

✓ Good… but very easy to make betterI really like this app. I’m using it for Appalachian Trail (AT) section hiking. It is simple to use, and has many useful features. My one complaint is the inconsistent treatment of trail intersections. Because I am an AT “section” hiker, identification of AT trail intersections is very important to my hike planning and on-the-trail re-planning. FarOut is very complete in listing major AT trail intersections in some AT sections… but oddly… shows hardly any trail intersections in other sections, including for some of the most popular and rugged parts of the AT. I find this frustrating… and requires me to reference and bring other maps along when hiking some portions of the AT. Fortunately… this is a very easy fix. These intersections are well documented in the AT maps published and maintained by the various AT chapters. I hope FarOut will fix this quality issue (consistence conformance to standard) by adding waypoints to show ALL major AT trail intersections..ShgebstgfVersion: 11.1.1

✓ Offline Connection FaultyOverall the app offers a great experience. I have purchased all the PCT Apps and used for many years without issue. This year during my 12 day section hike I found 2 significant issues 1. I was hiking from Oregon into California. I had no cell service, I was unable to switch maps from Oregon to Northern California without cell service. The maps were fully downloaded. In other words you can’t change maps without service anytime. 2. While hiking if you leave the map open and turn off airplane mode to check for cell service, get service then turn it off, you loose detail inder one mile visibility. The map goes to grid lines only when you zoom in. This will not be restored until you find phone reception, connect with the app open and close before turning back on airplane mode. This would not be an issue if you were hiking in the city but when you are in the woods with limited phone reception it becomes a big inconvenience..NomadphotosVersion: 12.1

✓ Bad for Colorado trailWouldn’t recommend for colorado trail. App was always putting wrong miles and distances making it very confusing. Doesn’t list campsites so people start pooling where the comments are written. Incorrect elevation in relation to the map. I would just research the few “water carry” sections and walk blindly next time. There’s many water sources and then just go how far you feel because this wasn’t much help..DrewbearrrrVersion: 12.1.2

✓ Offline map issuesOffline maps not working when zooming in to see if your on the track, very disconcerting when you’re trying to find the way back as can be hit and miss..NoTheOtherDaveVersion: 12.0.7

✓ Torres del Paine map expensiveI recently did TDP O circuit. I bought the FarOut guide, but I felt it was expensive for what it provided, and not necessary. Water is available everywhere, and the trail is well marked..Songman4u2Version: 12.2.1

✓ Company has stolen all of my past purchases.If I could give this a rating of zero I would. I’ve spent a couple hundred dollars of the last few years for maps that are suddenly unavailable. I have been told that these cannot be restored unless I provide proof of purchase. After hours online with Apple I have been unable to provide these receipts. Don’t get me wrong the maps are crate and I have used them extensively. That said the company has for the second time changed its platform and put the burden on me to provide proof that I purchased their products in the past.I have so many saved tracks from trips on the PCT and the Wonderland Trail that I could’ve only gotten by using the app and yet I cannot get this company to restore the Maps I purchased..Frustrated !*@#$ NWVersion: 10.0.7

✓ This App Is Not Reliable For NavigationApp does a great job of showing you where places are along the trail, water, camping, lodging, etc but I have lost the trail or the red line on this app multiple times & sometimes at the most crucial of times. Do not count on this app as your only mode of navigation. The only way you can restore trail on map is to get to Wi-Fi & delete & redownload app. Garmin In Reach maps have been the only maps that have been reliable throughout the entire length of the PCT. FarOut could be a good app but I gave it 2 stars for its lack of reliability on the IPhone. Very frustrating & could be, should be a safety concern..Marcr56Version: 12.1.3

✓ Features Good, an issue thoughUsed this on a 600 mile section hike of the AT. The level of detail helped me significantly plan out every day with a lot less stress, and knowing where you were at all times was very helpful. However, there is an issue with storage. The app keeps increasing the amount of local storage it is using without me downloading anything new (for instance, despite not using the app for weeks, I had found today that FarOut had increased its local storage by 170MB). In addition, when you delete local maps or other data, the amount of used storage rarely, if ever goes down. Edit: now up to over 350MB despite barely using the app and having close to nothing downloaded..BkolleVersion: 11.1.5

✓ Absolute rubbish!Bought this app for the Te Araroa Trail in New Zealand. Pro: - water sources on the trail (many missing though) - comments from other hikers (if they didn't got deleted) - topo map (limited on the trail) cons: - limited topo map (you cant just choose a site route you will need to get other maps) - no possible campsites anymore (got all deleted for some reason - you cant add water sources, camping or anything!? - maps are often wrong/outdated - elevation profile often wrong - can't add pictures anymore - way to expensive for what you get.UnseenimagesVersion: 7.0.5

✓ CDT Hiker Report LineThe current number this app has for hikers to report in Canada is wrong. The correct number for hikers to call in and report is 403-317-3953. Can you please update the information as many hikers will need this number. Thank you..Trail-trekkerVersion: 8.1.8

✓ TI can’t get this app to let me create an account. When I try it takes me to the sign in area. Please fix, I’ve heard good things about this app..BibliobansheeVersion: 11.0.2

✓ Amazing or Garbage, depending on the trailI used FarOut (previously guthook) on the PCT in 2019 and it was excellent. Currently using it on Te Araroa and it is only somewhat helpful. Missing campsites, markers, bypasses, and just generally not up to date. Granted, Te Araroa is a newer trail than some others but the app could definitely use a yearly update here to keep things current. On the well established trails this app is all you need.Marky merkVersion: 11.1.4

✓ Janapar Trail is in occupied lands of the Republic of Azerbaijan.Janapar trail is in occupied lands (Nagorny Karabagh) of the Republic of Azerbaijan. Very disappointed as this app owners at least should have respected international law, do research before allowing separatists to place this Janapar Trail on this app. It is not safe to go to Nagorny Karabagh (Armenians call it Artsakh) although there is a ceasefire between Azerbaijan and Armenia but there are still sniper killings everyday on both sides. Whoever goes to this area takes risk of being shot dead by a sniper..IgorTimofeevVersion: 9.1.2

FarOut Guides works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact FarOut Guides.