4.6
4.60554 star

Total 25 Negative Reviews

CPK Rewards App Complaints & User Negative Comments 2024

CPK Rewards app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using CPK Rewards? Can you share your negative thoughts about cpk rewards?

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CPK Rewards for Negative User Reviews

Credit card section is brokenBeen broken for a month so you can’t order. It says “please enter credit card info” after you’ve done so. I reloaded app and tried multiple times for over a month. No go. I guess they don’t care that they’re losing orders. I might also suggest a way to send feedback re the app — but that’s just me being an efficient person who would value customer engagement. The app is ridiculous since the problem is never fixed..Version: 21.01.2021040801

Needs Apple Pay—can’t even place an orderThe menu is full of glaring layout bugs. I get “Invalid Authentication Token” trying to checkout. Had to place an order on the phone!! Not only do they not have Apple Pay, but the Credit card entry form is just insane. No auto fill at all. It’s just not acceptable in this day and age. The app is otherwise useful. If they can add Apple Pay, I could order online for pickup or pay my bill from my table. Leave the plastic cards at home. Then, if only I could order the Sedona tortilla soup with the soup + salad lunch duo… I could finally recommend the app wthout reservation..Version: 22.02.2022091302

App is not user friendlyI tried to add my giftcard onto the mobile app but was unable to. The App is only able to add credit card payments. I don’t see a selection to add my gift card balance onto the app so I can use in the future. The use of CPK electronic gift is very inefficient. CPK need to update their mobile app to incorporate gift card payment..Version: 21.01.2021040801

Difficult online ordering processIt’s a very cumbersome menu to navigate through and then there’s a “back” button that exits you out of the entire online ordering process which is extremely frustrating. I’m pretty sure users view the back button as going to the previous page they were on and not exiting the entire online ordering system and having your cart deleted..Version: 20.02.20200227

Online ordering is badly brokenI love the convenience of online ordering, especially these days. Unfortunately, I have very little use for the app if I’m actually in the store. The app logs you out of your account as soon as you select online ordering and takes you to the website in the app browser window. You must then login again there or you are ordering as a guest. After logging in should you try to go back to a previous screen you are taken back to the app main screen. This closes your online ordering and deletes your cart. If you go back to online ordering then you will have to login again. This is repeated easily over and over. It’s actually easier to call the store and place your order than ordering via the app. Please fix it, QA of the app should have caught the issue 100 out of 100 times..Version: 20.02.20200227

Location Services. It WorkingI can check in as location services isn’t recognized even though it’s turned on. Fix your app!.Version: 21.01.2021040801

Navigation glitchesI’m trying to order takeout and toggling back and forth through the menu, then it suddenly takes me back to the home page. Making me have to start over again. It also keeps instructing me to sign in when I already am. “Sign in to see your rewards” yet I can apply my rewards. I think there’s just too much going on when it just needs to be simple ordering..Version: 19.02.2019012307

This App is TERRIBLE!!!Do not even think about downloading this app. It’s a waist of time. So much for convenience. It never works, I can’t pay and I can’t even place the simplistic order. From now on, I will only be calling the restaurant to make sure my order was received. Don’t release an app until it works. Whoever designed this and wrote the program, should not create apps. Apparently you don’t know what your doing. However, I do find it interesting that other restaurants work very well. I would think that who ever is in charge should re-evaluate. Oh wait that actually takes time and work..Version: 20.57.20201204

One of the worse appsToo bad that Apple does not allow negative stars. App is really bad. Hard to log in, navigate, it does not support passbook as advertised, no way to read messages on the app, among other annoyances..Version: 14.5.2014100702

Order anywhere elseWant to spend 2 to 3 times the amount for pizza through an incredibly frustrating app? Then this is the product for you. Do you like signing in multiple times and having multiple accounts for the same product? Well, then welcome to the CPK app where you have an app account and a rewards account and you need to sign into both to order pizza! Did your order go through? It’s a mystery! Did you click purchase only to be promoted to sign into an account, even though you are signed into the app? Welcome to the CPK app! Who would have thought that something as simple as ordering pizza could be so complicated? CPK did! And don’t worry, the head ache of the experience you will be charged heavily, because everyone knows pizza is a scarce resource that only CPK can provide! Don’t try to find another pizza place, because you can’t, it’s literally impossible. Order today for a decent pizza for the price of a much better pizza..Version: 20.02.20200227

Could be a lot betterEvery time I try ordering from the app there is always an error saying my credit card info is incorrect when it is correct. Even trying different cards didn’t work! Would definitely order way more if it worked, SUPER FRUSTRATING. Also would be helpful if it was easier to see the entire menu from the homepage..Version: 20.57.20201204

Backwards and outdatedSuch and poor user experience that the person in charge of that should be fired. While placing an order if you hit ‘back’ link, brings you back to Home Screen instead of back 1 step, you then have to click ‘order take out’ to get back into your order which in turn makes you watch a stupid video before resuming your order! I’m a rewards member, couldn’t find my account, and when I tried to sign up for new account, wouldn’t allow me because it said I could only have letters for my first name, when that’s all I had entered. Frustrating!.Version: 20.57.20201204

What’s with the in-state phone # requirement??Not sure if this is location specific or for the CPK app overall... but why would it be a requirement to provide an in-state contact number when placing an order through the app? People move from state to state, and they keep their cell numbers! So I provided my home phone but if the restaurant tries to contact me, I’m not home!! And what if I’m on vacation out of state and want to order CPK? I’ve never had this restriction imposed from any other app/restaurant. Doesn’t make sense to me..Version: 18.05.2018070702 (2018070702)

Terrible AppI tried to use what I presume was the original CPK app which I could never operate easily. Difficult if not impossible to use it to pay. Frequently locked and counter-intuitive. Waitstaff admitted a lot of people complained. I quit using it. Came back to CPK a year or so later and downloaded what I hoped would be a new version. It’s actually worse. Would not let me log in. I used the “forgot password” link to reset my password. Tried 4 or 5 times without success. After requesting a reset, I kept getting the message that my request had timed out despite my trying to complete the process within 20 seconds after receiving they reset link. Thinking maybe my account had been deleted, I tried to create a new account. Also unsuccessfully. App will not even identify the only (and oldest CPK) in town. App seems to think that the only COK in town is the one that closed over a year ago. Don’t waste your time with this App. A couple of years ago I contact CPK corporate about the app, got referred to the developer? In Florida who was totally unaware of any problems. Nothing is ever fixed. With as many budding chip heads as there are out there, one would think there would be one somewhere who could handle an app with at least basic functions. Could it be that CPK ‘s failed apps are the reason for its declining business?.Version: 22.03.20221213

Can't Add Payment MethodI have used this app for several years and enjoy getting occasional CPK rewards for being a loyal customer. I also used to enjoy being able to pay the bill from the app. Unfortunately, my stored credit card expired and the app will not take a new credit card. Every time I try to save the new card, I get a gateway connection error message. Please fix this so people can pay via the app once again..Version: 23.4.2023042601

Confusing app - worst I’ve usedThis app is very confusing - every time I used it, I lost track navigating while placing online orders... it keeps sending me back to where I was and would lose my orders placed against a particular store. Whoever designed this app must learn how to design a more user friendly experience. It is so frustrating that I ended up giving up placing my order and turn to somewhere else. Shame on CPK losing business because of a badly designed app..Version: 20.02.20200227

Invalid ClientApp used to work but for the last month or so I haven’t been able to use it at all. I keep getting the invalid client message. Then to make it worse customer support doesn’t know what I’m talking about…like it’s your app you tell me. I’ve tried so many different ways to get it to work but now I’ll just give up. I only ate cpk by ordering through the app but now I’ll just stop until they can update their app or get better customer service that can help me. Definitely has put me off for the foreseeable future..Version: 21.01.2021040801

Almost great, but functionality suffersJust placed my first order. Three times in a row I had to re-add my cc. Also had to keep re-adding my gift card. Unlike other places, there is no way to track your order status. In fact, I don’t even have an order history despite now having points in my account. This means that after you get your text message, that’s it. There’s no way to track anything..Version: 22.03.20221115

Not an allergy friendly appThis is a well-functioning app and I am a long time patron of CPK. However, the last time I ate at CPK with my wife she had a severe allergic reaction, sending us to the ER (not a fun experience). Now, over a year later she has finally mustered up the confidence to come back only to find that your app does not have an easy to find “notes” section where we can request an allergy-free preparation area. I know we can just call the restaurant but it seems like many competing restaurant apps offer this kind of service and it could be a fairly easy fix?.Version: 21.01.2021040801

Truly terrible appThis app is a dumpster fire. It appears to be good when you first open it but you soon realize how bad it is when you try to place an order. The app asks you to sign in but when you order it switches to a web view of the CPK site, asking you to sign in again. There are also multiple ways to get to the web view ordering and each one keeps a separate account and order history. So if you are building an order and you back out, if you choose a different way to get to the order screen the items you’ve already placed in your cart won’t be there until you go back to the other page. The app also keeps an order history that doesn’t work, since the orders aren’t actually placed in the app but in the web view and there are two back buttons when ordering and if you hit the wrong one it will close the ordering page. This app could be very good with some work but right now it’s a mess..Version: 20.57.20201204

Needs ImprovementI’ve used mobile ordering before and had no issues. Now I can’t modify my order, which makes no sense. How do you up-sell without modifying? If I order a salad and need items removed or request extra dressing, that feature is no longer available. It defeats the purpose of using the app to avoid calling directly. Plus, I assumed using the app tracked my rewards better. Allow for order specificity just as I would in the restaurant!!!.Version: 20.57.20201204

Cannot order onlineSo I guess an mobile app for a restaurant is most useful for placing orders, but this is exactly where this app falls short. After registration and log in, you pick a location and browse menu to order. Along the way it shows your cart, but if you want to add MORE items, you have to go BACK to menu, right? You lose your cart and location selection then. And you start over... This is a great app to keep browsing your favorite menu items over and over again like in a time loop, but if you actually want to order something, call instead....Version: 20.02.20200227

There seems to be a bug in the latest updateI’ve used this app before although I don’t get to CPK often. Just so happens we went last night and I remembered the app and the rewards program. Attempted to open the app and check in and I kept getting an error that said I wasn’t connected to the internet or a network when I was on my cellphone clearly connected to the TMobile network. Everything else on my phone was functioning properly. Needless to say I didn’t get my points credit for my $75 meal. Won’t be using again until bug is resolved.Version: 18.04.2018060407

Long wait to even be acknowledgedWe were seated right away, but it took almost 15-minutes for anyone to even acknowledge us. The waitress assigned to our table was too busy talking with other patrons and finally had a busboy come take our drink order and then our actual dinner order. The two couples seated right before us and right after us finished their meals and left the restaurant just as we got our food. Also, really cool when the manager “ordered” 4 appetizers for the large party next to us, mostly because she knew them. Must be nice. To be noted we came in before the dinner rush..Version: 21.01.2021040801

Utter CrapSign into app “invalid client” error. Delete app, re-download and sign in, same error. Delete app. Go to website (on computer) reset password. Power cycle device. Re-download ap, sign in with new password “invalid client” error. App will not let me tap on items, or scroll through menu suggestions. For whatever reason, it’s useless. Website via safari on iphone. Same. Was ONLY able to place order, via website over a computer. Terrible..Version: 21.01.2021040801


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