4.86074 star

Total 93 Negative Reviews

Facetune App Complaints & User Negative Comments

Facetune app received 93 complaints, negative comments and reviews by users. Can you share your negative thoughts about facetune?

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Current version is badThe current version doesn’t work on the new iPhone 12 max ? It’s too zoomed in and I can’t press the outer buttons.Version: 2.8.5

Unable to save imagesThe new update has since made it impossible for me to save my images and I have had to resort to emailing the pictures to myself, I hope this can be fixed as used to be very fond of the app.Version: 2.7.5

REFUND!This app may have been usable in 2008, but compared to other current photo editors this is as bare as a rib 99 cents rib bone! oink oink you money hungry capitalist pigs 🐖.Version: 2.7.3

IPhone 12 supportGreat but doesn’t work with my 12 anymore :/.Version: 2.8.4

Stop telling me to upgrade to facetune 2The app itself is great. Every time I opened the app, it pops up the ad saying it’s free to upgrade to facetune 2. I download the app, and found out, of course it’s free, because the app itself is free, but you need to pay $70 to “buy” the app forever. Even though the facetune 1 says facetune 1 user would get discount, I don’t really see where the discount is. The whole upgrade thing seems so disrespectful and greedy. We have paid money for the full use of the app without ad or anything. However the purposefully inserted facetune 2 ad makes me worried that facetune 1 will no longer be maintained by the developers in the future someday. Honestly, if that really happened in the future, I won’t be surprised, but I’ll for sure never purchase another app developed by them..Version: 2.8.3

New update 👎🏼I hate the new update ! 😞 please change it back to what it was before! I don’t like how it doesn’t give you a choice to open a large photo size or recommended photo size! I like to work with larger photos! I dislike how the touch is much bigger now and everything is extreme! Please change it back to how it was 🙏🏽.Version: 2.7.4

Latest update 👎🏻The latest update is terrible. What have you done to Tones!? It’s way too sensitive now and pretty much unusable. Change it back!.Version: 2.7.4

Paid for subscription and can no longer useApparently can no longer use without logging in with Fb, google or Apple. Will be requesting a refund. At no point when I purchased this or when I renewed it a few weeks ago did it disclose that I had to have a social media account to use this app after paying for it. My understanding after speaking with Apple is this has requirement has to be disclosed by app developer and they will look into it. Truly disappointed in this app, been a paid customer since it was released..Version: 2.8.5

Bad updateWith this latest update, some of the brush effects have been completely ruined. Using the blur tool now, after this latest update, is way too aggressive. One stroke and it blurs out everything in all directions. Before the update you could could zoom in and blur things with great precision. No more. That’s completely gone away. I’m hoping that this is just a mistake that will be fixed in a future update. Other efforts have the same or similar problem..Version: 2.7.4

App won’t save photosThere is a constant error message that won’t save photos to camera roll.Version: 2.8.2

LiesI purchased this app for $3.99 and I got NOTHING. It says “best app for editing photos and videos” but no, it only edits photos. Like I was just trying to edit a really funny video so I purchased this app because it said it edited videos but once I got on the app I was furious. Now I’m short 4 FREAKING DOLLARS and have no app for editing my video. One minute after opening the app I deleted it because it is truly useless. Like I have the “Facetune 2” app and it is free but also provides the same service as this one but the difference is that when purchasing this app you just LOSE MONEY!!! Lies I tell you, lies! Don’t waste money on this trash!.Version: 2.7.3

Pictures are fine by themselvesI like face tune, although I feel like people shouldn’t edit photos because people should be confident to have pictures of themselves and pictures are pretty no matter what. Even though face tune makes photos look better weather there pictures if people or not I just want people to be confident. And some of the effects/things you use to edit the photo are confusing and I truly think that face tune should not feed in to peoples insecurity. So not to be rude but I don’t love this app but it’s ok😕.Version: 2.7.3

HelpLove this app but not compatible with iphone 12 pro please fix.Version: 2.8.4

App not optimised for 12 pro maxThis app cannot be used on the 12 pro max. You’re unable to import your own photos to edit.Version: 2.8.4

Doesn’t work on iPhone 12 Pro MaxThe buttons on the top of the screen are cut off on the iPhone 12 pro max. I love this app and want to use it. Please fix ASAP..Version: 2.8.4

Not working on iPhone 12 ProI used to use that app a lot but the last version doesn’t work on the iPhone 12 Pro. Can’t use the top buttons... maybe an update is needed?.Version: 2.8.4

Greedy developersPaid $5 for this app and now I get bombarded with upgrade to Facetune 2 buttons? (Facetune 2 has paywalls blocking you from features) how dare you throw advertisements at me in an app I’ve paid for. Pathetic business ethic - do some market research, losers..Version: 2.7

Doesn’t work with iPhone 12 pro maxNecessary buttons, such as opening a photo, are not accessible.Version: 2.8.4

OkThis app is definitely not my favorite because of the way it handles pictures with glasses. The glasses make it hard to add any other affects or make the eyes clearer! This is something that completely ruins my experience with this app because I am always wearing my glasses. If you wear glasses I wouldn’t download because you completely get jipped! If you don’t wear glasses this is an amazing app to edit all of your photos. The only other thing I would say is don’t go overboard editing your photos you are amazing just the way you are and I would only use this app for minor fixes such as a few of your biggest blemishes or lighting problems. I would NEVER use this app to completely change your image because you should always be true to who you are. Lastly never use FaceTune on your profile pictures or any other pictures that lots of people can see if they don’t like your looks they have everything wrong and you shouldn’t change for them. FaceTune should add some kind of disclaimer about being true to you!.Version: 2.7.3

Waste of moneyPurchased this so I can retouch my face, and it does not even give you the feature option for this. Waste of money.Version: 2.7.6

Too overpriced$5.99 for only 11 features you can get in other free apps. In addition, these features don’t do anything special lol. Dont waste your money on this rubbish. I dont get how it’s #1 on the app store 😂😂 What a joke..Version: 2.7.3

Red Eye feature not workingIn the last day or two the red eye feature is not working unless I make the circle bigger than the size of my eye. Have uninstalled the app and redownloaded but still the same..Version: 2.8.4

Good amateur photo editGood app for the price..Version: 2.8.3

UNABLE TO SAVE PHOTOSNot allowing to save photos after editing. Deleted and redownloaded and still having same issue. Please fix this asap.Version: 2.7.5

Does not fit iPhone12proI’ve been use this app for many years, but since recently i changed my phone to 12pro, the screen size of the app does not fit into 12’s. The buttons on the top left and right cannot be clicked. But facetune2 does not have the same problem, hope you guys fix it soon..Version: 2.8.4

Just a bad app...Completely garbage.Version: 2.7.6

Worse appPlease refund my money.Version: 2.8.2

Change dimensions for iPhone 12Great app but absolute waste of money with iPhone 12: the button for uploading images is in the same space as the time on the status bar of the phone, so you cannot upload images to use the app. The software developers need to change the dimensions ASAP..Version: 2.8.4

Photos uploading upside downThis app is great but all my photos keep uploading upside down even though they weren’t taken that way. Please fix this bug.Version: 2.8.6

AnnoyedHow do I cancel my subscription? I can't do it through my settings or through the app and you're still taking money out from me..Version: 2.7.6

Stopped letting me save photos to camera rollIt says my privacy’s settings are not turned on however when I go into my settings it is...so now I can’t save my photos at all and I worked hard to edit it lol.Version: 2.7.5

Not working for iphone 12Please fix. doesn’t fit on screen and won’t let me press anything.Version: 2.8.4

Waste of moneySo I downloaded this thinking it would be a good thing especially since it seemed to be the most talked about app. As soon as I opened it, it said “upgrade to Facetune 2 for free” so I downloaded that also and surprise surprise, it’s a subscription based app. This app however, doesn’t even have a proper blemish tool. It just has warp and smoothing. I’m going back to my trusted adobe photoshop fix app (WHICH IS FREE) and requested a refund. This is such a bad app and there are so many more better ones with more features you can get for free. Don’t waste your money on this..Version: 2.8.3

READ BEFORE BUYINGThis app is pretty cool, I mean the features are great, but they restrict you from most things, and then after “buying” the app they want more money in order to unlock everything. It’s pretty stupid.Version: 2.8.3

The app is unusable now :/I have had this app for years and love it, however recently I was able to upgrade to the iPhone 12 and the screen is significantly larger than my iPhone 7s I was using before. Now when I open facetune and try to upload a photo to start editing, the screen blocks the button. So in the top left corner, where you can select a photo, is covered by the “clock” of the new iPhone and the button isn’t able to be pressed. So basically I can only use this app now to edit the sample photos they provide....and what’s the point of that? Essentially the app doesn’t fit the iPhone 12 screen, maybe I am the only person having this problem but regardless I now cannot use this app I bought and loved :(.Version: 2.8.4

Changes to app need to be madeThe app worked great before but ever since I updated, there has been glitches like the smooth tool being too harsh or the reshaping tool not doing anything when you really zoom in. It only works if you zoom out and even then it’s too harsh it aggressive (for lack of better word). It’s gotten hard to make precise changes. It was not like that before ... bit disappointed and hope it gets fixed.Version: 2.8.2

The loading feature doesn’t work!Fix this! I can’t load picture/export edited picture after the recent update. Garbage..Version: 2.8.4

ScamLiterally paid 5.99 for nothing. You can smooth, change contrast and resize etc on pretty much any free photo app out there these days. Thats all you can do on this app for 6$... I had FaceTune years ago and thought by now it’d be way better for the price, WRONG. Straight up waste of money. Don’t do it..Version: 2.8.3

Angry customerI hate it please give me a refund it doesn’t show me where to get one.Version: 2.7.3

Does not work with notch phones.Buttons overlap with notch.Version: 2.8.4

Misleading waste of moneyPaid to download app only to get asked to pay more to use it. Very unhappy with the false information!! Misleading!!.Version: 2.8.3

ScammersWhy is this a paid app when Facetune 2 has a lot more features and is technically free to use?? I feel robbed..Version: 2.8.3

Recent update prevents iPhone 12 pro users accessing photosThe most recent update positioned the icons on the top left and top right of the screen, (left icon accesses - photos stored on the device, and right icon uploads photos from the app) to an inaccessible a location on the screen. Again, it is not currently possible to select either icon using and iPhone 12 pro. So, as a result, this app can no longer do ANYTHING. You can’t edit photos when it’s impossible to access them. So, let me say : wayto go guys! Real brilliant job on your quality control process before releasing this version of the app, 🤦🏻‍♂️😔.Version: 2.8.5

Check a YouTube review before you buyThe most basic editing tools and barely any to choose from. I feel duped..Version: 2.8.3

Recent update?I don’t know if there’s been a change but when I use tones it’s more like an airbrush I can’t make anything precise now 😒👎🏼.Version: 2.7.4

The app screen size has been formatted incorrectly.I can’t access and of the top and bottom buttons in the UI as the app has not been formatted correctly for the smaller iPhone 12 models. It appears to have been formatted only for the iPhone 12 Pro Max. I now am unable to use this app. Can you please fix it. =).Version: 2.8.4

Can’t save photosI had no issues with this app until today and now I can’t save photos. Everything is fine in my Settings but the app won’t allow it. Kind of defeats the purpose of editing a photo if I can’t save the end result..Version: 2.7.5

Broken since iPhone 12 pro maxThe app is decent but the lack of maintenance on it it’s astonishing. I’ve paid for this app so I can use it although since upgrading to iPhone 12 pro max it’s gone completely broken and unusable. Fix it or give me the refund..Version: 2.8.4

Not good at all since the iOS 13 and one later updateSmoothing tone colouring etc covers such a large portion of the photo. It’s not precise anymore say to smooth a mark on your chin... the whole face and some background gets fully blurred. And fully zoomed in it affects half the face. This was my go to app but it’s now useless!! Time to find something similar :(.Version: 2.7.4

Love itI enjoy Facetune but they have a glitch with the red eye editor. Need that to be fixed..Version: 2.8.5

Really gone bad.Only if i could give it '0 stars' Before the smooth to used to do it really well. Now it goes too blurry and it looks fake. Also the tone picker is terrible! Please go back to the old update. There's nothing new on here, its all been re-designed/ updated in a 'RUSH'! Very disappointed. I want my money back!.Version: 2.7.4

Pay-to-win trickery.Buy and download Facetune for your iPhone. Oh there’s an “upgrade” option . . . what’s that about? Turns out it’s Facetune 2. Okay, let’s get that then. Downloaded onto the iPhone. Oh, there’s a Pro version . . . what’s that about? A monthly fee or a one-time, sock-it-to-me for $60!? Forget that! Un-install and go back to Facetune non-2. Not a bad app as it is anyway. So let’s put it on the iPad too! Wait, the iPad version is an entirely separate app so you have to shell out another $6.99 if you want that same app on your iPad. Excuse me, but that ain’t normal! I feel hood-winked..Version: 2.7

Not useableI’m using an iPhone 12 and you literally can’t even use it since it’s formatted all weird. Waste of $5.Version: 2.8.4

MehNot a big fan of this... Wish I didn’t waste my money on this 😅.Version: 2.7.3

Needs updating for 12 pro maxLove this app, however I can’t use it on my iPhone 12 pro max as I can’t press any of the buttons in the corners as the time and battery icons sit on top of them. Needs to be resized correctly to be usable..Version: 2.8.4

Great app shame about the new updatesLove using this app, but in one of your last updates, anytime you want to use the blur, smoothing, or colour features, it now changes not only specific areas but the whole area. For example, if you try to blur the background you now blur the person as well. Even the erase function is the same. If you erase the blur off the person, then the background goes back to being unblurred. What a shame, I’m going to look for another app to use now, as you’ve made yours unworkable..Version: 2.7.5

Not recommendedVery difficult app to use, and I’ve used plenty of other photo apps before. The only reason I bought FaceTune was for the “stray hair removal” feature which was advertised under “Hair Salon” on the app description, but somehow wasn’t available during the editing process. And also you cannot access the tutorials without having to sign into FaceBook which is time consuming and not very user friendly. Not impressed!.Version: 2.7.3

Secret chargeWhat’s with the secret charge? Just saw a charge on my card. Nothing in the description or anything. No purchase full version or nothin? Bruh.Version: 2.8.3

Don’t BUY!After the update this app is completely rubbish the FaceTune2 now has all the good features for triple the price and this original app is just so basic it basically only just does the teeth whiting good which can be done on free apps like Pixlr. Waste of time and money !.Version: 2.8.3

V goodI just think face to has been a massive improvement for my Instagram a.k.a. #family faith has just been amazing because we love being together my family and face to makes me look way prettier #FamilyAndForMyMumSelfieIsOnFlick.Version: 2.7.3

Waste of moneyHonestly biggest waste of money. There’s all these good reviews about it and I don’t understand why? You can download Facetune 2 for free and get the same things..? And this facetune tells you to update to the new one in facetime2 for $8.50 per MONTH when you’ve just paid to use this one? Don’t waste your money! There’s not even many features you get for your $7, I want my money back..Version: 2.7.3

Why fix something that’s not broken?The new update smooths and details way too much and doesn’t allow you to use the tool in smaller areas. The brush size is way too big and makes photos looks too edited no matter how careful you are. You were good, why ruin it?.Version: 2.7.5

New version is not goodAll the function like smooth and tones are too difficult to use. When I use the brush to smooth the skin, it smooth a huge area of my face. Same as the function of tones. pls change it backkk.Version: 2.7.4

BRING BACK 3D Touch for compatible devices!Before the update I was able to use the ‘peek and pop’ function on my iPhone XS. Now I am unable to and peek on which image is ideal. I have to touch on the image then go through my camera roll again if it’s not the right one! Just because iPhone 11 & 11 pro don’t have 3D Touch, don’t take away the support from previous devices that has the actual hardware!.Version: 2.7.6

BAD UPDATE- brush size too bigI have been a big fan of facetune for many years however I am very disappointed in the latest update. I am unable to get precision editing and it is difficult to do anything with how big the brush is. It is annoying and I can’t even use the app anymore. Please fix this ASAP.Version: 2.7.4

Hate the new updateThe brush tool in tones, smoothing etc is way too big! It was perfect before. Not broken, don’t fix it! Please change the brush tool back to normal, it’s nearly impossible to use now!.Version: 2.7.4

Is there any way to get a refund?Hi, I just recently bought this game accidentally and I was wondering if there is a refund for this app. Please reply as soon as possible..Version: 2.7.2

Doesn’t work iPhone 12Don’t waste your time and your money 😜 rubbish The bottom import picture stay under clock. I can’t believe Apple allow applications like that.Version: 2.8.4

Used to love facetune with my older iphone..I used to love facetune with my older iphone X that didn’t have as great of camera quality as my iphone 11 pro does. The picture quality is phenomenal. But I noticed when I edit pictures in facetune and save them, it reduces the quality and puts almost a type of filter on the picture. It makes my photos not look great and it’s noticable when you see the original quality vs facetune saved picture quality. FACETUNE PLEASE FIX THIS! I loved using facetune before 😭.Version: 2.8.3

Unable to save picturesEver since I downloaded ios13 I have been unable to save my images! It says ‘error saving photo, please verify this app has access to your photos in settings>privacy>photos’ I haven’t changed any settings in how the app uses my images and I checked to make sure they had permission and they do! Done everything from deleting and downloading the app again, restarting and even restoring my whole iPhone but it still says it! Please help sort this bug I urgently need it fixed for my business images 😭.Version: 2.7.5

Waste of moneyNone of the features listed on the description are actually available, FaceTune 2 has more features for free don’t waste your money!!!.Version: 2.8.1

DisappointedIt’s very basic, there isn’t much you can do to a photo without it looking ridiculous, I have way better apps that were free : (.Version: 2.8.3

CostFor an app with a 5.00 cost, it’s was horrible with not a lot of a variety of things. Facetune 2 is free and much better with a bigger variety of things..Version: 2.7.3

What the hell did you do ?!Ok, so before I was able to fix my eyeliner a little bit, smooth my face a little bit. And now, everything is so extreme! When I am trying to fix my eyeliner the “brush” is not precise anymore and the smooth option is too much. Go back to the old update ! -_-.Version: 2.7.4

EhhOk Here we go. So, I got this app because I saw a ton of beauty gurus using this app and I thought hey, let’s give it a try! So I bought this app without knowing if it was even going to work well or not. Let me just say it DOES work and it does help you mold shapes but the tones are just horrible. The tones are all super obviously digitally added on. And you have to buy (I already bought the app) extra things which is super annoying. Therefore, I wasted my money, Works but it doesn’t work to my satisfaction, waste of time. Thank you for reading this..Version: 2.7.3

Make it betterI was expecting something better from this app. I fell like I just paid for status, just because people talk a lot about this app doesn’t mean it’s good. I was hoping to see something more complete so I wouldn’t have to download other apps of photo editing. Like the filters for example, they are not the best, I rather use VSCO that is a free app than use those..Version: 2.7

What’s going onI loved Facetune which I paid for ages ago. Suddenly I can’t use it and I’m directed to the App Store to but Facetune 2 which is costly.Version: 2.8.4

DisgracefulDoesn’t work with iPhone 12 series. Purposely directed by the developer to purchase the expensive Facetune2. After all of us paying for Facetune, the proceeds have allowed them to develop facetune2 and now they no longer support FaceTune and leaving us with nothing. This happens far too often and Apple need to store developers doing this to loyal apple device customers.Version: 2.8.5

Doesn’t work on iPhone 12 proLike many of the other comments have said, this new update does not work on iPhone 12 pro and pro max models. Facetune was working perfectly fine before, so would appreciate if this problem could be fixed quickly!.Version: 2.8.5

Error with supporting iPhone 12 pro maxThe app is over stretched to max and I can’t import or export photos because it doesn’t fit the screen..Version: 2.8.4

I don’t like itFree apps have more options.Version: 2.8.2

So disappointedThis app has great editing features however I have been unable to save any of my photos at all. I keep just getting an error message. Can’t believe I spent $5.99 and I don’t even get to keep my photos when I’m done. Very upsetting..Version: 2.7.6

Waste of moneyI got pulled into buying this app because it inferred that all the new features in Facetune2 were available to me via a ‘free upgrade’ so I stupidly bought it. When you do upgrade it allows you to make the changes to a photo and when you try to save the changes it says that’s only available in the VIP section thats £65!! I’ve never been more disappointed and I’ll be looking into how I can get refunded..Version: 2.8.2

Unless they update don’t bother.The update ruined this app. I was working on some photos for a client (I like being able to edit on the go) I had done half of the photos before the update and everything looked perfect. Then suddenly I went back to finish them and I couldn’t edit them anymore because the brush size was huge. No matter what I tried the photos didn’t look the same as before cause I couldn’t get the small details. Im really disappointed considering I paid money for this app and was using it nearly everyday..Version: 2.7.4

Couldn’t able to use it on my iPhone12 pro maxPlz fix this bug I’m crying QvQ.Version: 2.8.4

Not goodNot worth $5. The free version is better..Version: 2.8.2

Not WorkingEvery time I try to open the app, it closes down. The new update totally ruined the application. Fix it!!!.Version: 2.8.6

For one reason only...This app used to be free...I have it on an old phone and both old iPads. I can’t use it on my new phone however without paying for it, even though I’ve downloaded it several times. I couldn’t even go into my downloaded apps and re-download it, it wasn’t there. For this reason it will get one star from me and NEVER get more than that. All it tells me is that all they care about is money and not about making a good product people can be happy with. As soon as people see a lot of people like their products and can turn around and make a buck they do, and forget about the people. Those are the products I refuse to support..Version: 2.7.3

App is suddenly not workingI’ve got an iPhone 12 and now it won’t work. I paid for this app! It should work..Version: 2.8.5

Not worth itOnly had it for a couple of hours and wish I hadn’t purchased. Features aren’t as good as I thought they would be and I have other apps that I have downloaded for free that are easier to use and look more natural and have better options. Wasted money on something I won’t use..Version: 2.7.3

ScamSuch a scam - Facetune 2 requires subscription while this one barely lets you do anything... download beauty plus instead it’s free.Version: 2.7.3

Upside down pictureWhy when I open a new picture, my picture was upside down ? I don't why... by crash !!!!.Version: 2.8.5

Fix this appThe app is not working probably.Version: 2.5.4

Why should I report an issue with Facetune?

  1. Pulling issues faced by users like you is a good way to draw attention of Facetune to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Facetune customer and are running into a problem, appsupports.co might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Facetune.

Is Facetune not working?

Facetune works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Facetune.

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