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Amazon Photos: Photo & Video App Complaints & User Negative Comments 2024
Amazon Photos: Photo & Video app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using Amazon Photos: Photo & Video? Can you share your negative thoughts about amazon photos: photo & video?
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Amazon Photos: Photo & Video for Negative User Reviews
✓ Family vaultCan not add photo to the family vault anymore after update.Version: 8.0.1
✓ Essential features missingThis is almost a great program. However, it falls short in a number of crucial ways. Firstly, there is no way to correct the many mistakes the facial recognition software makes. When it fails to recognize that an image contains a person, I can’t manually tag it. What’s worse, it frequently misidentifies two or three people as being the same person, and there’s no way to manually disambiguate. This is an essential function that must be added, and which competitor programs already have. Frustratingly, the facial recognition 'People' folders index only the photos uploaded by your own account. They leave out all the photos of the same people in the family vault. So it’s not a very useful compilation of all the photos of somebody. Thirdly, while this app allows manual album creation, your albums are stored only on your own account, and are not visible to anyone you add to your family vault. It’d be a huge bonus to be able to share albums with your family members. I’d also really appreciate being able to rotate a photo right in my account, without having to download it to my device, rotate it in a separate program, and re-upload it to prime photo all over again. With a few fixes, this can be an excellent photo storage program..Version: 4.8.0
✓ Bad Update Nov 2021Ever since the recent update I can no longer access my “family vault” shared photo album without manually signing out and into the app every single time I go on it otherwise the button in the top right hand corner doesn’t work. Also while randomly scrolling through photos it freezes and I cannot see anymore without closing the app which then leads to the first problem again of having to go back into the app just to sign out and sign in for anything to work. The old version was much better with none of these bugs!.Version: 8.0.1
✓ Upload errorTwo days in and all I get is “Upload error”..Version: 8.11.2
✓ App times out often ...I wasn’t even aware that I had this feature from Prime which is a cost saver & bonus. I use an iPhone that really needed more space so I just wanted to store them easily rather that purchase additional cloud space. This task became so laborious. My app timed out several times. It really could not cope with uploading, verifying & deleting more than 50 pics at a time. I went to bed leaving it to upload only to become more confused as to which pictures I could delete off iPhone🙁. I’m still doing it 3 weeks later because it keeps timing out. So now I have to keep going back & forth between app & pics b4 deleting. As one reviewer commented “it’s FREE”. Oh, I forgot, the above comments does not include uploading videos. I am too scared to start if pics took so long..Version: 4.9.0
✓ Won’t upload any iPhone photos anymoreThis seemed really great at first. Uploaded years of iPhone pics then suddenly it won’t accept most (not all) of my photos. Says they’re corrupted files or says they’ve been added to the queue but they’re nowhere to be seen. These are just iPhone pics. I haven’t changed phone. I haven’t changed how I take or store them. Assume I’m doing something wrong but it is not at all easy to figure out what and the help pages aren’t helping..Version: 7.7.1
✓ Removed text searchThis is generally a great app with a great back end. They recently updated the UI and have inexplicably removed (or buried or hid in such a way that I can’t find it) the ability to just type a search term in the photo search. Now, if I want to search for a photo taken in a particular place or in a particular year, or featuring a particular person, I can only scroll and scroll and scroll until the UI chooses to show me a pre-defined button with the search term I want to use. Very irritating. I can see this new UI as useful if you have very few years of photos, very few family members, or very few locations, but it’s an incredibly annoying update if you’re a normal person. Please put back a text search box somewhere in the UI..Version: 8.2.0
✓ Excellent but reservationsWonderful to have photos all collected together from PC, iPad and phone and in some sort of order by year BUT I have too many duplicates and it will take hours to delete them. ALSO I can’t change the order of photos from the same day and particularly in an album I have events all muddled up in timescale. This is a big need, to be able to see, for example, an event from start to finish and not people arriving, what happened halfway through, the beginning again, something from the middle of the day and so on..Version: 8.5.0
✓ Great update butThe latest update looks nice and cleans up the interface. I use the family vault daily and it’s removal in this app is a complete let down. Please add back the ability to view the family vault and add media to it..Version: 8.0.1
✓ Not unlimited storageAustralians have to choose a storage plan. You think on the Australian iOS store this would be clearly articulated. Definition of false advertising right there..Version: 9.2.0
✓ Removed features!!!!They have updated it to make it less intuitive but that’s fine because just a small learning curve. What I can’t forgive is removing family vault and the search bar… I have to scroll for ages to find a location to click on or a automatically recognised thing. You used to be able to search “cat” and it would show you all the pictures with cats. Now you have to scroll down, click “things” and scroll through the list of 100’s of “things” until you find cat.Version: 8.0.2
✓ Good when it works.When it works correctly, this app is great. After I sign it, it usually works for 3 or 4 days, then will be stuck "checking" for x-amount of pictures, never loads them and then I either have to sign out and sign back in or delete the app and download it again. Then when I login, it's stuck on the login page for about 12 hours, then is on a blank white page for about 12 hours, then everything is fine and it works for a few days before I have to repeat the process again. I have some photos that it has never backed up and it apparently never will because even when I tell it to upload them, it gets stuck and they still never backup. But... for free... and unlimited storage... I can't be too mad. Update: the app has been working amazingly well, until iOS 14. Now every time I open the app it gives me the login screen, but I have to log out first or nothing happens. When I login, it acts like the first time I’ve ever used the app and tries to upload everything from my Photos. I have to reset my settings the way I want them and delete a bunch of pictures that have uploaded and been deleted previously..Version: 7.7.1
✓ Good Apart From DuplicatesThe app generally works well and is very useful. There are however two problems I encounter with it. They are related. Every time I get a new phone or even sign out of the app it goes back over all the photos I have in iCloud (over 70,000 in my case) which seems to result in endless duplicates. I have as many as 5 copies of some photos. I am surprised the algorithm is unable to spot these duplicates. There is no easy way of removing them on either the desktop or mobile version and each has to be eliminated manually. I hope some automatic process can be included at some stage, even if it requires manual confirmation..Version: 7.10.0
✓ Change isn’t always a good thingSince the redesign you no longer have access to the family vault. Instead, you have to move onto a web browser. Part of the reason this app was better to manage photos over Apple iCloud photos is the ability to have multiple people add photos which could be viewed/downloaded with ease as it was quick and easy to see who uploaded what to the vault. With that missing from the app there is very little point to it other than to view photos you, and you alone, have taken. Best thing would be to reinstate this feature and it was one of the best things about the app..Version: 8.0.1
✓ No search, albums goneNo search function, bizarre. Albums removed from main page, bizarre. How could anyone look at this update and think it’s better than how it was before? Bizarre. I find it fascinating and disappointing that a company with this much money can somehow hire developers who are this incompetent, this detached from their userbase, wow. I think even if your aim was to make the app as unusable as possible, even if you set out with that specific aim, you wouldn’t be able to make it as bad as it currently is. It really is an achievement how you’ve managed to take a fully functional app and make it utterly useless..Version: 8.0.1
✓ Could be betterWould be nice if the photos would upload while your phone was plugged into your charger instead of having to keep your app open. It is really annoying to get the notification that the app has to be open in order for it to download the photos. Also I really wished that the photos you choose to “hide” where actually hidden from plan site with a passcode and the option of a cover photo. People do have younger children that get on there phones and snoop around. You can not claim that it is “hidden” if you can see what type of photos they are!! For that reason I am giving this app a 2 star rating because you can do better but instead you choose not too!! I really hope that you put my thoughts of this app into consideration and fix these issues!!.Version: 8.1.2
✓ Updated VersionAesthetically it looks nice but I can’t do bulk highlight/selections anymore! When I want to delete an entire day or send an entire days photos, I need to select each photo one by one vs the entire day bring this feature back please amazon!.Version: 8.0.1
✓ Search Bar RemovedThanks Amazon for removing the search function and replacing it with vague garbage. Searching is totally useless now..Version: 8.0.1
✓ No app supportI have been in limbo since the beginning of April waiting to upgrade my video storage. The message I received stated that I had to wait until April 28 for my current subscription to run out and then I had to cancel and upgrade to the video storage tier that I need. I waited and waited and on April 28, my useless subscription finally expired. But I couldn’t upgrade my video storage! I thought I should give it a day. Still can’t upgrade my video storage. I tried to contact app support but it just takes you to a discussion forum. The information there states that you can cancel early and receive a prorated difference (would have been nice if your in-app prompt shared that info). It also walks you through upgrading your video storage. However, I still do not have the option anywhere in-app, via Web browser or Drive to upgrade my video storage as I have been trying to do now for weeks. So frustrating!.Version: 7.12.1
✓ Need to upgrade space for videos but no way to do itI have lots of photos and videos. It took a week to upload the pics and then most of the videos. I had 50 videos left that needed uploading yesterday so I wanted to upgrade beyond the $1.99/mo option since I already signed up for that. It says I need to upgrade to fit more but there is no way to do it no matter where I click. There were only 50 items left that needed uploading and then last night it all of a sudden changed back to needing to upload over 18,000 items. Is that going to take another week? It is frustrating because I planned on buying a new phone today so I wanted to delete the pics and videos from my phone to start fresh but now I don’t trust that I will have all my pics and videos saved..Version: 8.3.0
✓ Upload doesn’t workWhy bother wasting users time when your product is so rubbish.Version: 8.12.0
✓ Keeps freezing every 5 secondsI can’t use this, after uploading my entire photo library it keeps freezing every 5 seconds when I try to browse my photos in the app… I will have to go back to paying for google photos I guess… should be an easy fix please fix this Amazon devs!.Version: 7.14.1
✓ Incorrect descriptionNot all countries where customers have a Prime membership are eligible for unlimited Photo upload. This is false advertising for the Prime service..Version: 8.1.2
✓ Not unlimited for Aussie usersEven though the banner and the product video states unlimited photos for Prime users, Aussie users only get 5GB despite having Prime membership. Would be stoked if they added this to Prime membership for Aussie users, but as it stands it’s not a great app..Version: 9.2.0
✓ Lost All My Family Photos And Videos Without Evidence As To Why…I’ve been a customer for a few years now, but I was forced to switch to a different storage company. My account got terminated and I spent 3 weeks trying to recover it. No evidence or proof was given to justify my account termination which is what really got to me. 95% of their contact support keeps transferring me in circles to others that keep promising that it’ll be ready to access by the next day. Try Google Photos everyone, I should’ve switched to them a long time ago. They offer more in their storage and app. But beware of your personal photos being lost forever because they don’t have a backup download just in case something unfortunate happens like my situation. It’s sad to see they can just do that without valid presentation on their end for the termination..Version: 8.2.0
✓ Not a fan of version 8.0.1I actually find it harder to find people since it shows less icons on the screen now and doesn’t include their names. The older version was much more mobile friendly. I also think the face recognition is great, but needs a bit more work as there are so many faces it not only doesn’t recognise, but doesn’t even pick up as being faces to enable me to merge people. Overall a wonderful app and service, but room for improvement..Version: 8.0.1
✓ Works, but poor interfaceDoes the job, but the UI leaves a lot to be desired on the iPad. The interface feels like an oversized mobile app, with large buttons hidden behind swipe menus. Some functions do not make sense; for example, to upload pictures to an album, you must first exit the albums view, tap an options menu, select the pictures to upload. After the upload is complete, you then have to go back to the albums view, tap the button to create a new album, select the same pictures again and only then can you actually create an album. There are also no keyboard shortcuts and the app cannot run side-by-side with other apps..Version: 8.5.0
✓ Photo storageI don’t find this a good deal. It says unlimited for prime users yet they charge if you go over 5GB. So, how is it free for prime users especially when the ads say it’s unlimited for prime..Version: 9.10.0
✓ Family vault largely inaccessibleI got the App to get my photos from my phone to my mum’s Echo Show but annoyingly I can’t really control the family vault from the App, I have to log in on the web at the same time. Also somehow photos were uploading automatically even when I selected for that to not happen. Yet when I try to upload the photos manually I can’t tell if it is working or not. There doesn’t seem to be an icon or something telling me it’s happening. In short it could be a good and useful App but it isn’t really and it is a shame I can’t upload to the Echo show without it..Version: 8.8.1
✓ It’s okay, they could fix some things.Cons: I uploaded 7,000+ photos & the app is very laggy when I scroll through them. It frequently freezes so I have to close the app & re-open it to continue scrolling which is a pain to find where I left off & continue - knowing it’s just going to freeze again. The further into my photos I get, the more annoying it gets to re-find my place after a freeze. Second con is if you try to edit your photos through the app (basic stuff like cropping), half of the time it won’t save the image and you can’t exit so, again, you have to close down the app & reopen it & try again. If it doesn’t refuse to save it’ll starts to save, but will freeze halfway through “uploading” the saved image & yet again you have to close down the app. All very annoying. Pro: it saves a lot of space on my phone being able to upload all my photos (but not my videos because I would have had to pay for storage if I did that). I like how when you upload photos it automatically stores them in order to the time stamp on the photo & you can easily search by date. When I upload photos from my camera to my phone it sometimes jumbles all the photos around & when I upload them to the app it re-organizes the photos..Version: 8.12.0
✓ Unlimited storage is misleadingWhy does it say that it offers unlimited space, but once downloaded it changes to 5gb? Is it unlimited for certain countries only?.Version: 9.4.1
✓ Expect frequent double ordersI have spent so much time having to correct an app flaw: normally, you ho through a sequence of screens to complete orders. HOWEVER, amazon’s app does this frequent bounce back before an oder is complete, and it returns you to the home page. Then, you are not sure if the order goes through. I have had to get credited 3x for double orders. And even if you contact them one minute after receiving confirmation of an order to cancel (I receive two separate Discover charge texts), they will say “Sorry we are unable to cancel the order.” Then, you have to go through the hoops of a refund and of explaining to recipients why they are getting two sets of the same photos. I know it is easy to blame app user, but each time it is amazon’s app jumping out of a sequence mid order. Other times, you’ll get a death spin of it uploading or processing, and I have had to turn off and back on my phone to kill it. iPhone issue? Both phone and app are up to date btw.Version: 7.13.0
✓ Great app til recent update, keep accidentally adding favorites to whole albums as I make an albumI really love your app except two things...one is a long-standing complaint, that exif info including time&date&location, does download with pictures. The second is a new development since recent update. The “add to favorites” is right above the “add to album” tab. I’ve been careful only to hit add to album, and for some reason, it makes the whole album “add to favorites” and I can’t figure out how to remove that designation for one photo, let along a newly created album that has over 1,000 photos&videos...also, why isn’t the “add to album” on the top but you put it on the bottom? I don’t know who designed this specific change, but it’s not user friendly, especially it adding yo favorites when I’ve been careful to ensure I hit only “add to albums”. Please fix..Version: 6.4.0
✓ Really useful for storage! Subpar on interface.I really needed somewhere to store my photos and videos, and already being a Prime user this was a no brainer. But man the interface isn’t great. It would be 1000 times more useful if you could upload images directly to an existing folder with it then also adding the uploads also to the general photo roll. Instead you have to upload them to the general photo roll, then go in to the album, and select them all over again to add them to the folder. It’s just feels like an extra step that doesn’t seem necessary. It also feels a little clunky the way the “search” “years” “people” etc bar auto appears/disappears when you scroll though the general photo roll. (Disappears when you scroll down to older photos, reappears when you scroll up to newer photos, why?) To me, it would be more useful for that to be sticky and accessible at anytime. Same with that “…” menu that lets you upload photos. That really should be around….always. So all in all, a useful app that could use some UI help..Version: 8.11.2
✓ Still have to use iCloud* Review updated I started using the app after several days which were necessary to upload all the photos from my phone. There are definitely nice features. I like that the app offers you to look at the pics that were taken on the same day previous years. My biggest disappointment, however, is that the app backs up pictures as soon as they are taken (if wi-fi is available) and doesn’t update them if they are being edited. I take quite a few pics a day and, at the end of it, I edit the best of them. If they were baked up some time earlier in the day, they remain unchanged. I was hoping that Prime Photo could be a free (well, I pay for prime either way) substitute of iCloud, but, unfortunately, it can’t. As soon as I get a new phone, am I supposed to edit a couple thousand pics again?! *** I haven’t really started using the app yet, but I’m already frustrated. I have lots of pictures on my phone - around 8 thousand. I know it takes time to copy/back them up, but not that much! The app was running a few hours at night and several hours in the morning, it managed to back up only a half! My phone barely works when it’s running and they want you to keep the app open for it to work faster which means I can’t use my phone at all. I stopped myself from deleting the app several times already. I hope in a few days it’s gonna download all the pics so I could finally check out all the features..Version: 5.3.0
✓ Prime unlimited photosIt says Prime members get unlimited photos storage. This is not true they are falsely advertising. I am a Prime member but not getting more than 5GB photos storage.Version: 8.1.2
✓ Misleading advertisement and lack essential featuresDownloaded with misleading advertisement of free space for photos but it was only for US customers. When I decided to delete uploaded photos, there is no button to select all photos so I had to click each photo. Cannot delete account..Version: 9.3.1
✓ Solid mediocritySo far, it is difficult for me to properly rate the app. I have been trying to back my photos up for a couple of days. I have just over 12,000. I left the app open overnight last night and woke up with 491 photos remaining to back up. I needed to send a quick text message, so I switched over to messaging, sent my message and promptly returned to the photo app. The count went back up to over 12,000 and the app now is “checking for backup”, counting down in the same fashion as when I started the process last night. As an added service to something I already pay for (Prime), it’s tough to complain but it isn’t doing what I need it to yet, so I need to maintain middle ground until I have some indication that it will ever back up my photos. It doesn’t do any background uploading, wifi or not, and I can’t just leave the app open all day. Each time I go back into it now, it starts over..Version: 6.6.3
✓ Pure Photo StorageAt this point this app is purely for storing photos, which it does excellently. If you’re a prime member looking to free up space on your phone, this app is for you. But in addition to storage, I like to organize my photos. The latest major update has made it very difficult to do that. - First, the facial recognition has never been great. It’s always combined multiple family members into one. The plus of the old version was that I could manually override the person tag. Now, I’m stuck with whatever tag the app automatically assigns. This makes it difficult, as I like to make different albums for my individual children. Now my sons are lumped together under the same person tag and I can’t separate them. - Second, the user interface is unfriendly. It’s difficult to find any feature that’s not looking at a picture or a memory. The search function is cool as long as I’m not looking for a specific person (see my first complaint). Overall, I like the new streamlined look, but a menu bar wouldn’t hurt..Version: 8.4.0
✓ Incredibly bad decisionWho decided to remove the search bar? Amazon suggests I just scroll through my pics to find the ones I need - but there are over 140000 photos in my library....Version: 8.0.0
✓ Update some more pleaseThe latest update seems a retrograde step for filtering. The wrong names are attached to faces and there seems no way to correct it (following the Help doesn’t work as the menu options described are not there). Also the location filter is a left to right scroll through available place names… which takes forever to go through. It feels like this was developed for photos with only a few different people and places… but it’s not suited to the real world..Version: 8.3.0
✓ Good, but needs work,Overall, this is a pretty good photo app for those looking for an alternative photo App, which also contains decent editing and storage features. It does have annoying aspects to it as well, such as not being able to default to a selected Album, nor the ability to lock individual Albums. (Unless all pics are placed in the Hidden Photos section, which somewhat defeats the purpose) A few annoying bugs when it comes to storage or organization. E.g..Pics selected as Album covers are lost the moment you move new photos into that particular albums. Tech support is a little disappointing. Quick to respond, however not quite attentive to questions, issues or problem solving. Kinda felt like Robo Support. My suggestion would be to try before you buy!.Version: 5.10.0
✓ Latest software update is a step backwardsThis app was lean and quick, helping you to locate your photos easily. This latest update fails in this department. The UX is poor, feels bloated and slow. The ability to know how many photos saved each month is no longer visible. Please revert to the old version!.Version: 8.0.1
✓ Misleading: Australians only get 5gb storage.All of the hype about Prime members getting unlimited storage for their photos is misleading. Only Americans get unlimited storage, Australians only get 5gb… Maybe they could offer us 5% of unlimited; that would be nice. The second rate service is not just limited to their sub-par delivery service of the good we buy that increasingly don’t arrive or arrive late. Very disappointed; would recommend you look elsewhere for photo storage..Version: 8.12.0
✓ Needs some work.I like the program overall so don’t get me wrong. I like that it can recognize faces and place those photos under the correct person you have named. The problem is that every once in a while it places the wrong photo under the wrong person. That in itself is not the issue as no software is full-proof in this regard and it is to be expected. The issue stems from the fact that that once this happens, you have NO way of moving that photo to the appropriate person’s folder and can be quite frustrating. If I’m missing something here, I would appreciate some hints on how to correct but till then that flaws appears to be this app’s Achilles heel. I would have given it a higher rating to be sure if not for this serious shortcoming!.Version: 5.6.1
✓ Good appBe great if it included tools to edit photos..Version: 5.3.3
✓ Features RemovedAfter the 8.0 update You can’t add items to a family vault anymore from the app. You have to use the website..Version: 8.0.1
✓ App need more updateUser should have choice to choose only pictures except videos I want to upload more pictures but before i upload i have to segregate from videos , it should have option to choose only picture upload. Now i start looking for alternative apps.Version: 7.13.0
✓ Only a few minutes and bugs are showingI’ve only use the app literally like 15 minutes and I am so furious with this app. You’d think something with great ratings will be good but I am so disappointed. Let me tell you why. 1st as I was trying to upload photo for my Echo Show, the app decided it had to notify me through mid selection that it needed to update.. I lost my progress of selecting 30 photos.. okay no biggie I can reselect it. After it did what it did, I tried to reselect the same photo.. well where is the upload section? It’s hidden in settings.. why is this the location for such an important function? I had to google where it was FYI. Upon finding the upload section, I can’t access my favorites... at this point I’m starting to pull my hair. Desperately trying to get my favorites folder to show up, I close the app, delete some folders in my photos app, and kept trying to find a solution. To my surprise.. nothing worked. At this point I am desperate to add photos to my echo show because I have a party to host.. so here I am selecting photos with over 11k photos without a way to narrow it down... But the last thing, the very last thing that is making me frustrated.. is how much the scrolling jumps.. I’d be scrolling then all the sudden it jumps all the way down near below the center of photos.. this happened at least 4 times, until I need to write this review. I’m done with this app. Complete disappointment. ughhh I am so frustrated...Version: 7.3.1
✓ Has PotentialI want to like this app, I really do. It has the potential to solve so many problems. Right now though it seems to be stuck with assumption that everyone needs the same solution. Please change the default setting so that doesn’t immediately start uploading ALL PHOTOS! That being said, settings , or lack there of, is a big sticking point for me. I love the idea of the “family vault”, but I want to decide which photos go in the vault. Not just an all or nothing option. I would also like to be able to add folders/albums to the vault and even the ability to restrict access to those if I wanted to. My mother has issues with her eyesight, I would love to be able to simply add photos to the vault or folder/album within, assign her access to them and then have them show up on her Fire TV or her Echo Show device. If I have photos from an event and so does another family member, I want them to be able to add THOSE photos to my vault so that other family can view them. Customization is key..Version: 9.3.1
✓ Bad UIHow we went from excellent app to this? Where is my Family vault? UO is clean but terrible.Version: 8.0.1
✓ Basic no frillsIt’s fine but it lacks an awful lack of obvious and common features you’d expect these days..Version: 8.2.0
✓ I find it complicatedI don’t feel comfortable with the fact it doesn’t give you the option to have your selected photos only. To get any of my pictures up I need to let the app have all my pictures from my photos on my phone and I’m just not comfortable with that and then when you select you’re pictures if anything is saved from your phone photos like say you screenshot something on Facebook it ends up on your pictures and ruins it. I feel like the app could be a lot better. Not too keen on it.Version: 8.0.2
🙂 Amazon Photos: Photo & Video Positive Reviews
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⛔ Amazon Photos: Photo & Video Problems
