1.7
1.7453 star

Total 42 Negative Reviews

Delta Dental Mobile App Complaints & User Negative Comments 2024

Delta Dental Mobile app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Delta Dental Mobile? Can you share your negative thoughts about delta dental mobile?

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Delta Dental Mobile for Negative User Reviews

Poor user interface on the AppI downloaded this March 1 when my insurance kicked in and it never would open. So I deleted it and reloaded and it still won’t load - I Getting same error “The connection to Delta Dental of Wa is currently disabled. please try again after 9:41:57 CST”. I try adding my dependents and constantly get the same error “we are not able to find the information you entered or your Delta dental company is unable to respond at this tome. Please try later”.Version: 4.6.2

The definition of hot garbageThis app is the definition of hot garbage. If I could give it 0 stars or negative stars I would. It it is extremely slow and provides little to no valuable information and proves to be extremely useless nearly 100% of the time. For example, 100% of the time I try to tap anything on the bottom bar say, “find a dentist”, “my coverage” or “my claims” it pops up an error message saying that they are unable to connect at this time and to come back at <insert time 20 minutes from now> Central Time. Come back 20 minutes later, same message. Further more, why am I give a time in central time, have you not considered users in other time zones!? This is not intermittent, literally 100% of the time. I can literally only view the content of the home screen. Cool, except when it’s not. According to the App Store the app hasn’t been updated in 3 months!? 3 months in modern software development time is the equivalent of 10 years. It’s safe to say that Delta Dental is the only insurance company I have ever had that doesn’t have an operable app. Get it together it’s 2019, my grandmother could write a more useful app than this..Version: 4.6.2

So slow and uselessOf every app I have ever had, this is honestly the worst. I don’t understand how much money a company has to make to have a decent FUNCTIONING app? I know Highschool students that can make a functional app. Maybe consider consulting them? The only reason I haven’t deleted the app is it does store my card on the app which happens to be the only part of the app that works. SMH.Version: 5.0.3

What a Mess!I sure hope this insurance is better than their website and app! I have been screwing around for a hour trying to get a login that works on both. After using "Forgot Password" numerous times on the website, I finally hit a new password that seems to let me in without generating an error indicating that my username/password isn't in their system. Now, when I enter those same credentials in the app, I get a message it indicating it's incorrect. Forget it - I'm dumping the app and going with just the website..Version: 4.4.2

Error Message after Error MessagePop up error message, but as it pops up background gets darker and then again, again and again and get again. Then when the screen gets as dark as it can... you click okay, okay, okay and it starts to brighten up. Weirdest thing ever. My ID cards won’t pop up any info. I decided to check the App Store to see if it needs an update. Nope. Last update was four months ago!! Horrible!! Please update this!!!!!!!! Fix this!!!!!.Version: 4.6.7

Still not working after a yearI had used this app about a year ago & then it developed bugs & literally stopped working when it wouldn’t log me in anymore. I thought surely after a year has passed, the app has been fixed....sadly no! Can’t log in, can’t even register as a new user!! Come on Delta, your customers want to see this improved. It doesn’t give us much confidence in the company!.Version: 4.6.5

Won’t be able to switch policiesMy old policy expired while I’m having a plan with a new policy group. However, I won’t be able to switch policies at the homepage, and hence there’s no way for me either to save the new insurance card to my Apple Wallet. Two stars for the rest of the tabs, in which I can at least switch polices to check my claims and coverage..Version: 4.6.6

Doesn’t workThis app lets me log in (unlike the website), but that is as far as it will go. No using any of the tabs or trying to find any information, because the app freezes, gives an error, and then sends me to their poorly functioning website instead. I can’t even get logged into the website without an “authentication error”, when I know all my login information is correct. How they expect me to be able to view my plan or anything is beyond me..Version: 5.2.2

Useless AppEven though you can download this app onto Apple IOS it’s not supported. Neither my iPhone or iPad can connect to Delta Dental And I get a message that states “Unable to contact your Delta Dental member company. Please try again later”. I’ve had this app installed for about 2 months and have never been able to get any info out of it so I have deleted it. Don’t waste your time or space with this useless app..Version: 4.6.2

Worthless....Data about me and my enrollees is hit and miss. I haven’t been able to add an enrollee on the app even though they have been to a provider and have received a statement of benefits from Delta. The system keeps stating that the enrollee does can’t be found. Then if you try to lookup benefits, it redirects you to a website where you have to login. Bad and lazy design. All this info should be contained within the app. I don’t know what value this app provides. Even as a free app it is worthless!.Version: 5.2.2

No customer serviceI have open several incidents reports and have yet to receive a reply. I had Delta Dental and tell her year and a half ago and let it expire. I Now I have a different delta dental plan but the app will not let me delete my old account and get information for the new one. I get no response from these people. There is no phone number to talk to a real person. Loading this app is a waste of time and frustrating as hell..Version: 4.6.2

Useless except for ID cardThe only thing that works on this app is the ability to pull up my ID card. It does not show my dependents that are on my plan or show claims activity. With the exception of the ID card, any function I try to access results in an error message telling me the app cannot contact Delta and to try again later. I’ve been trying again later for 2 months now. Deleting this app..Version: 4.6.2

ID Card Doesn’t Work on Mobile AppDownloaded this app and the other reviews about the ID card not working are correct. It does not save to your home screen or wallet and when you email it to yourself it’s a graphic within the email and not an printable attachment. On the mobile website, the print ID card doesn’t work there either on my iPhone. I would still like to get my ID card but nothing works as it should. Come on devs...we need our ID card....please!.Version: 4.6.4

The worst app I have ever usedIt feels like they put this app together in 5 minutes, and never touched again. Continues crashes. Bad UI design. Stays loading all the time. Logs me off. Can’t access my information. Can’t zoom into my cars either and the font is ridiculously small. And 1000 more things If I had another choice I would stop using this insurance comment just because of this app..Version: 4.6.7

Read the reviews, good luck if you don’t follow their warningsSo I read a bunch of reviews on the delta dental app. Many, and I mean many of them are very poor, I assumed that it could have just been angry customers that didn’t want to pay their bills defaming the company. I then downloaded the app without heading the warnings and was unable to even log in because of an “internal error”.... great insurance, but an absolute joke of an app that the company should be ashamed of having an affiliation with to say the least. Delta, either make the app usable, or don’t offer the service..Version: 4.6.2

Never able to sign in and customer service is garbageNever able to sign in and customer service is garbage. They don't believe that i have registered long ago and still not able to sign in. Keep telling me to wait for 24-48 hrs very impatiently which i did register for 4 months ago. She even told "ok I'm not arguing with you this morning" The thing is this app is garbage, and just advice to let them know this problem. She insisted, "No we've talked about this before" 🤬.Version: 5.2.2

Extremely basic app — nearly uselessFor a large dental insurance provider, this app is close to pathetic. Extremely basic, as if the coder had only elementary coding skills. When you get around to actually making the online experience useful for your users, perhaps you could add the ability to store the ID card in the Apple wallet? Your competitors certainly offer this (basic) functionality. SMH.Version: 4.6.7

Saving ID to wallet doesn't workClicking the option to save the id card to the wallet does nothing. The method to set a preferred dentist is obscure. (The only way I could do it is to search for a dentist and then click the tiny star at the top.) Why can't it default to showing the dentist you've visited? Also, can't get help: both the App Support and Report a Problem links just go to the Delta Dental "about" web page, which has no links to get app support or report problems..Version: 4.5.0

Pointless TIME WASTING P.O.S.This app is slow af & glitchy. It doesn’t even do anything useful. Then after being useless it said it wouldn’t be accessible for like an hour?? I can’t imagine that it’s because there’s so many people using it. It has to be purely because it’s a time-wasting piece of crap! Also, the “add card to wallet” option is a complete lie! All it did is add a tacky green card with my name & ZERO real info on it to my wallet! Fail..Version: 4.6.7

You get more information and functionality at the websiteThis app provides limited and inaccurate information. You can not pay premiums with this app and it does not have the updated names of dental professionals. My dentist come up on the website, but not in the app. Just login at Delta Dental’s website. The only thing I found useful was being able to download my ID to apple wallet..Version: 5.0.2

The worst app ever!!This is the worst app ever i have used. Few of the many problems are 1/ you cannot zoom your insurance card to see details like member ID. So almost impossible to see it if you have smaller screen phones like i do. 2/ it will tell you to add card to you wallet but when you go to wallet you don’t have all the details from card. Not even the basic details like member ID. And the list goes on....Version: 5.1.2

UsefulDespite a few errors I was able to log in, add the insurance card to my Apple wallet, look up my dentist and view some insurance information. On the downside it perpetually says “loading your claims” and the cost estimate erroneously says my dentist is out of network and the Find a Dentist function should be more flexible..Version: 4.6.7

Truly awfulI literally cannot believe a company as large as Delta Dental has such a god awful app. It does not work. It crashes constantly, asks me to sign in multiple times, won’t let me see my claims... basically the only thing I can successfully do is view my virtual card, but it takes AGES for it to load and for me to sign in. I finally took a screenshot of my virtual card bc it is easier to view than using this absolutely terrible excuse for an app. Designers need to take a massive look at how the app should function, and basically rebuild it..Version: 4.6.7

Trash and misleadingWorth not even one star! On the app I looked at my benefits which says my preventive dental out of network benefits patient pays 0% no drop down box that says please see website. The disclaimer says what the automated phone says this is not a guarantee and does not cover all details! Nothing states that I have to see the actual website for my benefits. I understand that my dentist is OON but when the benefits state patient pays 0% and not see website what’s the point of an app?! Nothing absolute garbage. Oh and the lady told me on the phone it’s delta dental in general it’s not specific to where your plan is based out of. It’s the umbrella of delta dentals! So glad we got bought out. Come on October 1st.Version: 5.1.0

Unable to login app but fine on computerI signed up myself and spouse on November 7, 2020 on my computer with no issues. On Sunday, November 8, 2020, I installed this mobile app on my iPhone 11 running iOS 14.1, but each time I try to login with the exact same userid/password combination that works flawlessly on a laptop computer, the mobile app says incorrect userid or password and that my account might be locked if I keep trying the same values. Reasonably good design, ruined by horrible implementation, at least for brand new enrollments. Don’t waste your time trying to use the mobile app and make sure you have a laptop computer to use instead of this worthless pile of electons..Version: 5.1.2

Don’t downloadIt’s 2019, the iPhone has been out for over a decade, and delta dental can’t figure out how to build a workable app with basic functionality. Apps basic functionality doesn’t work. After logging in I can’t view my card, can’t view my coverage, can’t view analysis claims. The delta dental website is also terrible but it’s better than this. Just go to the website on your phone. You’ll be banging your head against the wall based on how poor the website is. But it’s still significantly better than the app..Version: 4.6.7

Worthless appA few years ago I was able to use this app on my iPhone no problem. Now every time I try to log into my app with login credentials it states my information on my account needs to be updated. Then when it launches the delta dental website on my phone and I submit my credentials it states my information is not accurate to what’s on their database, despite the fact the information is correct. Now I’m stuck only being able to access my account through my laptop..Version: 4.6.7

UselessAm I slow or can you really not pay your bill through the app? I thought like my car insurance I can download the app and it’ll remind me that I need to pay my bill and I thought I’d be able to log on and pay but I have to go through the actual website to pay and 100% of the time I forget to pay when it’s due. So what’s the point of having an app?.Version: 5.2.2

App doesn’t workSince the latest update the app function icons do not work. All you can access are the claims. Can’t go back to the home screen or go back to review your Dental Dental card. What a waste of time. Worse yet is calling the customer service number. Took 30 minutes before the rep I stood why I called. Delta Dental chanced my member number without notifying me or send my wife and I a new ID card..Version: 5.1.2

Embarrassing bad designTried to use this app to obtain a mobile version of ID card, since that should be faster than getting one by mail. First step is to try to get a username/password set up. It asks for SSN, DOB, and the answer to who-knows-what “challenge question.” Can’t get past challenge question. Go to help, and it wants you to sign in. No dice that way. How to call for phone support? No problem - just call the number on the back of my card. So this app goes to trash because it doesn’t solve to one and only problem it needed to solve..Version: 4.6.2

Feels like a beta appGood: - attractive UI; I think it looks great and is intuitive - able to accomplish a few important tasks - quick access to membership/ID card and ability to add cards to wallet Bad: - though it flows well overall, some taps are noticeably laggy or jittery - no access to EOBs (pdf) - no landscape support for tablets For me, my goal is to access my EOBs with the convenience on Touch/Face ID. This app does not deliver. Hopefully it will one day. When it comes to paid services, I not only expect an app, I expect it to work very well. This app has received a lot of 1-star ratings and I only don’t feel is that bad. On the other hand the local taco truck on my street has a way better app. Delta Dental definitely has some catching up to do—especially for a company that collects premiums from it members..Version: 5.2.2

Definitely the definition of hot garbageYeah, so when you go to install it on a iPhone, you get a message that your iPhone doesn’t meet the minimum security requirement for the app. It literally doesn’t get more secure than an iPhone at the consumer level. It’s called QA. It’s called QC. It’s called TestFlight. It’s called acceptance testing. It’s called alpha. It’s called beta. I don’t necessarily fault Delta Dental. It’s more likely they got duped by a consultant. Just use their website instead..Version: 5.1.0

Website says use app for basic coverage info, requires I have an account firstI look at my health befits guide for DHMO coverage. Nothing about orthodontic costs. The book says see employers’ website. I look at employer’s website. Nothing; go see Delta’s website. I look at Delta’s website. Nothing; go see Delta’s app. I download the app. I open the app. Log in first to see any actual information. But I’m not covered by you. I can’t have an account. I just want to know how much coverage we would have with the HMO instead of the PPO before we sign up and find out we have none! This is not an unusual thing to want to know so why wouldn’t you make that available in the app?! (Or the website..... or our benefits guides..... or ANYWHERE.).Version: 4.6.7

Easier to carry the cardAbout the only thing this app is useful for is for your insurance card information. In the past 4 months I’ve had this app I have tried using to check the status of my claims at least 50 times and only succeeded 2 or 3 times. Every other time I get a message “Unable to connect to your Delta Dental company”, I’ve tried with cellular internet and WiFi and I get the same message..Version: 4.4.5

Laggy, difficult to useThis isn’t an iOS app, it’s some kind of crappy web wrapper. Every tap has no immediate feedback and takes many seconds to show any effect (if any). There are no standard controls anywhere. Layout doesn’t work correctly on an iPhone X or newer—it overlaps the home bar and doesn’t draw to the top of the status bar. User interface is just poorly designed. Every possible menu item is also a tab bar, and it’s crowded and difficult to navigate. Even switching between tabs takes time and displays a static image of a tooth instead of an animated activity indicator (but not right away, it takes just long enough that you wondered if your tap was in the right spot)..Version: 4.6.7

App as bad as websiteMy company made some changes to their agreement with Delta this year so I was assigned a new policy. The app only displays my old information for my ID card and both the app and website list my benefits as “pending” though I was assured by a customer service representative that my insurance is active. Of course while I was waiting on hold I hear that I can look up my benefit information on the company website. No I can’t. Please fix this. Notice also that the vast majority of the ratings for the app are one star. Nice try Delta, however your efforts so far have been a failure..Version: 4.6.2

This is the app equivalent of a sun dial to tell timeI honestly can’t believe someone likely got paid to make this. Do the developers use this app? It serves absolutely no purpose - you can’t see your claims, all my information is outdated - it has all my plan info from last year and I can’t update it through the app. The only thing I found that I can do is add my phone number to the account and search for a dentist which I can also do on google and unlike this crap app I can get much more information about the dentist through google. Deleted..Version: 4.6.6

Very poor IT peopleI have opened more than one incident report and they keep closing them without fixing the issue. I am an IT major and these people do a very poor job. I have requested that the people doing the app call me and they have yet to call me. They responded with one of the closing of my incident that one of my daughters has the same birthday as another and with each closure they respond saying that I need to contact delta dental to find out the correct name and birthday of my dependent. I guess they are unaware that most sets of multiple have the same date of birth and I am fully aware of what I named them and how I spelled their names and yes I know that delta dental has the correct spelling. If I could give negative starts I would..Version: 4.5.1

Useless App - Don’t BotherI don’t write many reviews, but when I run across an app that is pretty much useless I feel compelled to let people know. The only thing this app is good for is to look up your ID card. It doesn’t even show my claims. You have to manually add your family members to the app, but there’s no reason to. It doesn’t show their claims either even if you’re able to get them added to your profile. I talked with Delta Dental web support, and they told me that they didn’t even write the app themselves, and I even got them to admit the app is pretty much worthless. Deleted. Just use their website..Version: 4.6.2

App is the worstWhy even bother. EVERY SINGLE TIME I try to use it it has some problem, it’s slower than calling Delta and speaking to a rep, sometimes I barely works, sometimes it says “can’t connect with server” or “can’t fetch data” I have never written a bad review but I just had to let whoever is writing for this app to get your ducks in a row, or find a new job? It never updates anything, work done or where the work was done. Worthless.Version: 4.6.6

TerribleThis app is absolutely terrible. It basically has zero functionality and is only good for looking at your ID card, which isn’t helpful at all because I have a wallet. I can never view my claims, search for dentists or anything else without an error screen. Here’s the real kicker** I once called Delta Dental, frustrated because my app literally always refuses to show me my claim info, and I was told by the rep that this was because the app is literally not even affiliated with Delta Dental Insurance and that I couldn’t view my claims do to privacy issues..Version: 4.6.6

Needs serious improvementI keep trying to login and the app keeps telling me I’m entering the wrong user ID and password. I have no problems signing on the website. Also, why does the app require me to keep signing in when I turn on the fingerprint recognition. This shouldn’t be complicated..Version: 4.5.1


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