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- 26.4SAFETY SCORE
- 4+CONTENT RATING
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Starbucks Hong Kong App Complaints & User Negative Comments 2024
Starbucks Hong Kong app received 64 complaints, negative comments and reviews by users. Have you ever had a bad experience using Starbucks Hong Kong? Can you share your negative thoughts about starbucks hong kong?
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Starbucks Hong Kong for Negative User Reviews
✓ Using this app is like playing a probability gameLike what our probability Professor taught us, you can never know what is the outcome of the app after you press the “next” button. It could be refreshing for ever, telling you insufficient fund while you have hundreds of dollars in your account, a 404 error, an error message called “throw an error,” or a successful next step with an extremely small probability. Good for learning probability, but useless for ordering coffee..Version: 10.4.1
✓ Buggy and they force updates when you may not be able toI hate apps that force you to update. If i’m at the store and want to use I need to update first. sometimes it’s slow and takes time. i just want to get my coffee and update later when I have time. they update so much because the app is so buggy..Version: 8.6.4
✓ Okay appPersonally I don't like this app so I give it a 2. I don't like this app because what if you don't have a credit card or any card. What if your like 13 you have no card so you can't make an account. As a Starbucks lover I wanted an app that I could easily take my time and see what I want and not wait in line, so I got this and it didn't work for me. If you do have a card , then it's a whole nother story..Version: 4.3
✓ Room for improvementI have to re-login almost every time I use the app..Version: 8.7
✓ Payment method needs upgradeFirst huge block for me as a user is the need to get a Starbucks card and load money onto it. It is an extra, unnecessary step in the age of electronic finance. Why can’t we pay through other methods, for example PayMe, credit card etc? For this reason, I did not bother continuing with the rest of the app signup..Version: 8.6.4
✓ HorridSlow, counterintuitive and unstable. Ugh. Haven’t been able to top up balance for 10 days, now can’t even login. Shocking, should be removed from App Store..Version: 10.5.1
✓ Stupid app, never works anymoreIve been using this since August and it was fine, but the past few months it just doesnt work. It wont let me top up my starbucks card by any method- i tried on a different phone and it still doesnt work. I tried on wifi, data, changing settings. Still. Doesnt. Work. The update in october was supposed to help the app but now its made it entirely useless. Get it together.Version: 10.5.1
✓ No able to charge my walletPayment fails bug.Version: 10.5.1
✓ Makes the Starbucks experience badHaven’t been able to add money to my cards via the app in months. So many crashes bugs and issues. I loved the convenience of Starbucks. There’s no longer any convenience when you can’t actually use the app.Version: 10.5.1
✓ Poor appSorry to say, but this local variant of the Starbucks app is a joke. Riddled with bugs and frequently fails or crashes, yet the reps at the supposed customer service hotline for its creator (HK Starbucks , aka Creative Concepts?) have no idea how to explain behavior of the app let alone fix problems... nor do they seem to care much. Most ironical is that the claimed ability of this app to auto recharge from a credit card simply does not work. And ironically, this was discovered in the supposed heart of fintech in Hong Kong (Cyberport)..Version: 8.7.1
✓ Still can’t top up with paymeSeems that no one wants to fix the top up problem. Payme is still not working on the Starbucks app as a way to top Up the card..Version: 10.3.0
✓ Poor customer service/bad appI have not been able to log in since a recent mandatory upgrade to the app. Emails to Starbucks HK have been ignored. Sigh..Version: 10.2.0
✓ App doesn’t work, always glitchy, doesn’t even let you sign in anymoreStarbucks HK mobile app just doesn’t work. It won’t let you log on, and when you do by chance get logged on, it’s often glitchy. Numerous times my money is gone, but my mobile order doesn’t go through..Version: 10.1.0
✓ Don’t bother downloading itWorse than just paying by cash or credit card. App cannot link payment with credit cards. Must refill lumpsum every time. The process is just a pain. The rewards are useless. Forget about the app, its waste of space. Better just pay direct..Version: 8.0
✓ Nothing worksWanted to review historical transactions for claims purpose, not loading at all :).Version: 10.7.0
✓ Need major upgrades to the appWhen is touchid going to be enabled to make it easier to use? Auto reload would be great cuz the main US app has both....Version: 7.0.1
✓ This app is a disgrace to the software engineering communityWorst app I’ve ever used. Charged me 100 hkd and locked my account without any way of resolution. Had to call customer support which made me wait 3-5 business days. The engineer should consider changing professions..Version: 10.7.0
✓ Terrible appThe worst app ever. Every time there is an update, it doesn’t let me sign in. Horrible customer experience. Get a new developer..Version: 10.1.0
✓ THE WORST APP EVER!!When you do by chance get logged on, it's often glitchy. Numerous times my money is gone. My card still have $33 in it so I topped up $100 and the transaction was approved but after that came up with the error thingy then in the end I only have $1.0, not only i lost my $100 plus the $33 that was already in there.. jesus christ.Version: 10.2.0
✓ App login system is messed upEvery time I log in, I immediately get a notification saying my login has expired, when I literally spent 1 second logged in. Is the update broken or something????????.Version: 10.1.0
✓ Can’t add money to virtual cardThis app is clearly busted as it no longer allows people to add money to their card through the app. The “update” really busted this app.Version: 10.2.0
✓ No Apple Pay reloadStill cannot reload Starbucks card with Apple Pay :( what's the problem?.Version: 6.0
✓ Poor design poor features.Designed like an app from 2009. No apple pay support, need a loyalty card to sign up. No 'favourite' orders for quick reorder. No favourite stores (how can I order my usual work coffee when it tries to search for the closest branch I go past on the train). Poor integration with banks - tiny microscopic text for bank card details. Fire the app designers, Starbucks..Version: 8.2
✓ The new app steals moneyThis is criminal. I have proven this to Starbucks employees 3 times already, who agree with me. But support never responds. Be careful - if you load cash on the app, it will deduct it without making any purchases..Version: 10.3.0
✓ Absolute garbageNothing more to say. Needs a complete and total re-write, nothing works properly..Version: 10.7.0
✓ A disgrace to sbux US appCannot add money to the starbucks card, loading time is too slow. Kicked out of the app multiple times. Basically, impossible to order through the app. Sbux HK “revamped” the app a while ago, and guess what IT GOT WORSE—blows my mind to know there’s another level of sucking to the already low standard set by the previous app. It is not hard to create a decent app, whoever is responsible, go find yourself another job..Version: 10.6.0
✓ Fancy oat milkWhy doesn’t the App support oat milk order?.Version: 9.1.0
✓ No passbook integration???Would be much better if it could load my cards into passbook..Version: 2.0.2
✓ CumbersomeCumbersome.Version: 10.5.0
✓ App update a disasterUpdate a disaster on iOS - login is case sensitive on email (iOS defaults to sentence case!). The once logged in it promptly bounces you out again. Same if attempting to set up biometric - ‘account cannot use!!’ Seriously how about some proper testing before you release an app that doesn’t work!!!!!.Version: 10.1.0
✓ UselessNeed a Starbucks card to sign up... Why bother with an app if you still need a card?!? Why not just use the app.Version: 7.0.1
✓ Can’t add money with credit cardYep, same problem as others mentioned previously about not being able to top up the Starbucks card with a credit card. You click confirm and get back an error message..Version: 10.5.1
✓ Adopt the US version designPlease update the app to match the US version design! Also enable offline barcode access like the US version, it's embarrassing to have to hold up the line when it takes ages for the card to show up and hours before you can login and agree to the t&c again. And please, for the love of god, make everything sync in real time, it's 2014 and you need 24 hours to update stars for dozens of members?.Version: 3.0
✓ Doesn’t work at allThis app has always been terrible (won’t stay logged in, extremely slow to load and move between screens), but after the latest update it just doesn’t work at all. Errors constantly popping up when trying to check out and it’s impossible to place an order.Version: 10.1.0
✓ Oops!Finally enable facial ID log in which promptly turns itself off again so it doesn’t work! *update* Nearly 12 months later and still no response from the developer, tells you all you need to know that they don’t care!.Version: 8.7
✓ Doesn’t work half the timeVery buggy. Can’t recommend..Version: 9.1.0
✓ Forced updateCan't access your stored balance to pay unless you update the app. No updates available on App Store..Version: 8.0
✓ Slow and clunkyTakes ages to process requests, sluggish and clunky. Far too many inputs for a single order (how many times do we have to review and confirm our order???).Version: 8.2
✓ Please fix your app!!!Please stop signing out your users constantly, we use this application while we are waiting in line to order at your stores. Signing us out only slows down the service and frustrates your customers. Also, online ordering is slow and too many steps, please perform system and UI optimization. For items saved in favorites, please save the modifiers and default the quantity to 1 instead of zero. These are only extra steps leading to more frustration for your users and it is compounded by the poor application performance. I see that a new update was released but it signed me out and invalidated my credentials. The account was locked trying to sign back in and a password reset does not unlock the account..Version: 10.6.0
✓ GordonWho ever was responsible for this upgrade needs to seriously consider their position - total disaster - what a waste of time and effort and leads to high levels of customer remorse and frustration.Version: 10.2.0
✓ Can't top upApp works fine for ordering but you can't put money on your card through the app so it's pretty much useless.Version: 10.5.1
✓ App was great but now crashes after openingAfter the latest update, the app crashes right after opening. Previously, it was very stable..Version: 4.1.1
✓ Awful, terrible, useless appIt’s hard to describe how utterly terrible and not fit for purpose this app is. It’s main benefit is saving me $ bc it’s basically impossible to use it to order. Whoever oversees this should be fired..Version: 10.7.0
✓ Seriously needs apple wallet & Apple Pay supportBoth have been available in the US Starbucks app for a number of years already..Version: 8.2
✓ Great looking app but you can’t use it to get coffeeLove the UX, customisation of your order, linking with your Starbucks card, preorder, finding the nearest Starbucks near you but… …You can’t pay for your order. Useless..Version: 10.5.1
✓ Totally unusableThe previous versions were pretty bad but the Oct version just renders it utterly unusable. Managed to use up my fund and abandon Starbucks altogether..Version: 10.5.0
✓ 10/31 update not available if app is already installedApp is now unusable as 10/31 update is not available if app is already installed. Please fix asap.Version: 8.0
✓ DisasterThe updates have been a disaster. I’ve stopped using the app..Version: 10.3.0
✓ Trash AppI can not browse the menu If don’t top up a Gift card first :(.Version: 10.7.0
✓ UI is a little bit slowThe app is slow. Too many clicks for one order. And they max out at 12 drinks..Version: 8.6
✓ Ver. 10.1.0 is unuseableApp forced update and refuses to login. Every attempt is met with 2 msgs: “Throw an Error504” or “Login has expired, please login again”. Attempts to report error to Starbucks HK has led to dead ends and Apple won’t take report as it’s a free to use app..Version: 10.1.0
✓ Sick of constant updatesApp would be good if they were not doing constant updates! Many times went to get coffee and not enough phone signal to do update so you can’t use it. STOP DOING CONSTANT UPDATES! I want to but coffee, collect points and get rewards. Stop adding useless crap to keep your developers in a job of constantly updating. My advice DONT BOTHER Downloading!.Version: 8.6.2
✓ Horrible interfaceNothing seems to work like it should with this app. Can’t add money to card, can’t place order with it, can’t add credit card or auto pay. Please fix!.Version: 8.2
✓ This App is a disgrace to the Fantastic Staff who work in StarbucksI can’t believe how this updated App was signed off. When you do an update, the expectation is it improves the experience - this does the exact opposite. Amongst the many failings: - I constantly have to keep on signing back in. - I constantly have to re-register my favourite Starbucks - no ability to save my favourite drink. You can save the type, for example, Americano, but it defaults to Grande, which is not the size I want. - no way to have a favourite order and place to collect (which was on the last app) - several times I have arrived, and the poor staff have to check my phone as they haven’t received the order. This is so poor. I didn’t think the previous app had a great user experience. This app is so much worse..Version: 10.1.1
✓ Nowhere near as good as the UK version!! Why??This app is frustrating to use! It's slow, asks to sign in every time which takes ages, the coffee is prepared quicker than app loading. No functionality to add to Wallet either! It's nothing in comparison to the UK version that I used with no issues and don't understand why it is inferior. Please fix and make it more readily available for use.Version: 6.0
✓ App auto shut down whenever I want to choose store.Never get any mobile order coz of this bug..Version: 8.7.1
✓ Need more clicks to buy, after updatesNeed more clicks to buy, after updates. Very bad user experience. Really don’t know what is in the app designer mind?.Version: 8.1
✓ Bad experience upgradingI am standing at the queue to discover that Starbucks forces me to update the app before I could use my money that they took already for me to pay for coffee. The update required me to log in again. Not remembering the password I had to send off for password recovery. No problem there, but they do not respond to recovery request. I sent off for this 4 times. Still standing here at the queue for the last 30 minutes and without my coffee. Very annoyed..Version: 6.0
✓ Useless!The gift card functionality doesn’t have the option for a recipient email so now I have a receipt for a purchase but the gift card is nowhere to be found!.Version: 9.0.2
✓ Top up Using Apple PayCan’t use Apple Pay to top up after upgrade.Version: 10.5.1
✓ Not workingAfter an upgrade it’s not working.Version: 8.2
✓ Still stuck at the pastIf this app represents Starbucks Hong Kong, this would mean the company is couple years behind the world. This app is not up to the standard of Starbucks. It is still not optimized for iPhones with screens bigger than 4 inches, which was released nearly 2 years ago. No passbook/wallet support. Seriously? That is the best user case and the company elects to skip it. App takes like more or less an hour to refresh to the latest reward stars, and user cannot redeem reward at the shop immediately. I haven't even mentioned Apple Watch. TL;DR: 2000s technology in 2016..Version: 5.0
✓ Oct 2022 still very buggyAfter recent update, could not place order due to errors “thrown” by app. Today I deleted then reinstalled and could place an order. But it’s still quite slow and the UI is very difficult. This app has a long history of problems and seems little improvement..Version: 10.1.0
✓ Absolutely terrible appFIX YOUR APP!!! This is the most useless app I’ve used. It never works right—it’s impossible to add money to a Starbucks card, it doesn’t include seasonal items when using it to order, it can take up to 30 seconds for a new page to load, sometimes even after a page loads items will appear or disappear, and it won’t let you use rewards when ordering for delivery. Half the time it’s just random error codes..Version: 10.5.1
🙂 Starbucks Hong Kong Positive Reviews
Starbucks Hong Kong works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Starbucks Hong Kong.
⛔ Starbucks Hong Kong Problems
