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DoubleU Casino™ - Vegas Slots App Complaints & User Negative Comments 2024
DoubleU Casino™ - Vegas Slots app received 139 complaints, negative comments and reviews by users. Have you ever had a bad experience using DoubleU Casino™ - Vegas Slots? Can you share your negative thoughts about doubleu casino™ - vegas slots?
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DoubleU Casino™ - Vegas Slots for Negative User Reviews
✓ Constant network errorsThe message “network error” is too frequent! It’s not my internet connection....that is very stable and I don’t experience this with ANY other app. When I restart I find the ‘machine’ I was in is now taken....I’m wondering if people are able to kick others off. The most times it happens is when I’m on a machine with a high jackpot. I’m getting real close to deleting this app. There’s plenty more out there..Version: 5.56.0
✓ Frustrated userI have been playing this game for years had some wins and losses , as you do. Losses more then wins, i paid lots of money to keep playing and keep losing , its frustrating and i keep playing because i love this game. Please give me better wins for what im paying.Version: 7.18.5
✓ Don’t like the latest changes made!Since the latest changes the free coins are dramatically lower and the slots are not paying out very well at all. I have been playing on double u for around 6 years , but with the latest changes I think I’m going to have to move on to other app’s. I realize you want to make money, but if you alienate the players that have been with you for years your business will fade away! Payout in relation to the amount bet since the changes are terrible! Why would anyone keep coming back just to lose so quickly? I’m sure you will respond the same way you have responded to previous folks that have brought these issues to your attention but at least I took the time to let you and prospective customers who may be thinking about downloading your app about the lousy odds on your new and Improved😂app Really is!.Version: 7.0.1
✓ Customer SupportDear customer support, will you be fixing the web version soon? There is no way to enquire via the app either and web version keeps timing out... sincerely impatiently waiting to do the daily challenges.Version: 5.46.2
✓ Good luckThe game is okay. To win something substantial is very difficult. I’ve been playing for awhile now and “My Pot” is sitting at almost 33,000,000. Will I ever win a jackpot to get that, most likely not. It’s a game that kills some time.Version: 6.9.0
✓ Jackpot and general gameplayI’ve actually played this app for a while now, was playing it one night and boosted my stake up and was spending the last few million I had left, ended up landing a 144M jackpot, I then did high roller spins at 3million and got way up to 4.2Billion, so I’m like yeah this is cool, so I started betting at the highest amount doable, 150m a spin, I dazed off watching something on the tv and when I turned back it was gone, was so disappointed and since then haven’t won a jackpot, just feels like the jackpot payouts aren’t as good as they could be, the payouts definitely need changed, also I collect my bonus each day and have also got to the gold stage buying purchases, thought the vip would be so cool to find out it’s just higher jackpots but you’re having to bet 800k a shot, unbelievable, anyway this games just starting to bore me now, they’re all the same, wanting money and giving nothing much back in return, waste of money time and effort trying to win massive amounts😴disappointed..Version: 5.26.1
✓ Absolute conDon’t get drawn into buying chips before you know it you are spending £59 for absolute nothing. At least with a real casino there is a chance of actually winning something! This is clearly set to just keep taking money off you for the privilege of playing the game because you don’t actually ever win anything and even the chips you buy are quickly taken form you. The game is a con!.Version: 6.39.1
✓ Run by con artistsVery frustrated at seeing a few others getting jackpots albeit tiny ones. So rare to see other than beginner jackpots being paid out even throughout the so called jackpot tourney. I have been playing constantly for 12 months and have had one relatively minor jackpot for the many coins I have bought. Also annoyed at the 60% loading aussies have to pay and the tiny play time you get for the most expensive pack of coins. Well they have lost me with their too tight and greedy slots. If I was getting some play I would continue. Kevin and Ginny, you work out the maths - losing players completely or keeping them for a long time with paying better odds and them continuing to buy less regular packages. Beware. Don't get sucked in. There are no jackpots to be won. Read all the reviews carefully before you start shelling out your cash!!!.Version: 5.22.1
✓ PayoutsYou cheap buggers you will never change GOOD BYE.Version: 7.38.1
✓ Ripped offWell where do I start. I have been playing this game for many years and since the change I have been so disappointed. You have taken away the chance to win even a little bit to keep you going. It’s like everything in this world it’s all about the cash. I stopped going to a real casino after playing this game because it used to give me the feeling of being in a real one and now you have made it so you don’t win anything and keep asking for money. So you have now lost another user. I had to give you one star so I could write this review so don’t get excited about getting one star I would have given you none..Version: 7.0.1
✓ Going down hillThis slot casino used to be fun with lots of wins to build your coins up, the last few updates it has been going down hill. Some games are not too bad, but most are getting fewer and fewer payouts, like 17, or 28 dead spins before giving a token win that wasn’t enough to give you another spin. Bonus spins are getting farther and farther apart, 100 plus spins to get. The betting levels leave something to be desired as well, start at 16,000 coins, then jumps to 1,000,000 coins and on up. In the time I have played this game I have never hit a jackpot. I have been playing this game for a few years to have fun and kill time, but with the way the payouts are now in a couple weeks I will be out of coins as I won’t buy any, and I’ll delete this game..Version: 7.41.1
✓ Not my first reviewUsed to be a great. BUT they changed a lot. They tightened up the wins, jackpots and the payouts. They reduced the number of Friday jackpot wins in half. Their wonder cards are a joke and you just keep getting the same ones over and over. Plus they decreased the amount if you do get all 12. They reduced the magic hat wins as well. To top it all off I no longer can get the classic games! My 7 icon just disappeared. I wrote them about it and they said some slots are unavailable. Yet if I download the app on a different device they are available.. If you’re lucky enough to get a jackpot you will lose it all very quickly. The game is designed for you to lose quickly - they want you to buy coins - fake money. Not happening. The developers don’t care about bad reviews. Go find a different slots game - there are many out there with games and graphics just as good with better payouts which makes you come back because you enjoy playing it. DUC is no longer enjoyable..Version: 7.33.3
✓ DoubleUCasino slotsDUC is one of the best gaming site as far as graphics which are great. What I’m sick of is the problems not being taken seriously. As of the moment me along with many others can’t get the newest slot while others are playing it. Yes , I have the status that qualifies me the ability to get the slot. Each time I try it says to download the game, which I do I’m then taking to the app like I need to update which I have several times then it says open. Only to be ask to repeat the process. I even deleted DUC and got the app again. This is just a small sample of the issues there. Usually the blame is laid on FB which I’m sure sometimes is true. It’s hard enough to get thru these things I’m curious why do they keep adding new slots so rapidly. Seems like DUC is more into creating new slots than taking care of all the issues first and possibly instead of putting so much of your revenues to loosing up on the percentage of wins. Most only see wins going to the bigger players. Great site for many reasons but needs some work..Version: 5.41.0
✓ Wands and hatsWhat is the purpose of having wands anymore? You can’t use them. Hats used to have decent value. Now you have to have five before they can be cashed in and then the payout is ridiculously small!.Version: 7.43.6
✓ Can't get store bonusSince last update can't get store bonus plz fix as this just happend after update this is on IPhone 7Plus not sure about other devices weather they have same problem or not.Version: 5.58.0
✓ Very poor returns, want you to keep buying coins, and bonuses have been cut back drastically!See title.Version: 7.39.0
✓ HorrendousDon’t waste your time, effort or memory on your phone. Used to be good then they done away with the leagues. Which was bad but I worked through it. This last update is horrendous. You can’t even fast spin without putting it on autoplay and it’s too slow otherwise. Everything’s been done to encourage you to part with your hard earned money. If it’s not broke then leave it alone. Another unhappy player who is now deleting the app. Good luck..Version: 7.1.1
✓ Just remember there’s NOTHING TO WINGreat if you not spending money. The amount these games charge to buy credits is a total rip off... if your at a venue playing the real deal, at least on the odd occasion you get cash back - but these online games- YOU CANNOT WIN ANYTHING. When playing these games to understand, watch two things; 1/ The credit meter, you’ll soon notice virtually all credits paid are always far less than the amount bet however you think your getting a return when you actually not! To prove this, count how many times you’re credited back more than the amount bet? 2/Free spins. Say you get 20 free spins, very really would any more than 10 of the 20 spins credit anything. Even then, of the 10 giving credits, the amount given in any free spin often, is far less than your what your betting, again tricking you into thinking your getting ahead from spins.. Understand.. these fancy graphic games are computer programs and only programmed to take your money off you...Version: 5.21.1
✓ DisappointedI have given this game a 1 rating, I’ve been playing a few years, invested a lot of time and cash playing. In the last 3 weeks I have reported an issue 5 times and all I get is an automated issue. It was the same a few months ago. That time I sent an e mail with an attachment after reporting it using the app. I got a snotty e mail saying not to do that. The game as a whole is good. Always lots of machines to play. But the lack of support is making me wonder whether I want to play anymore.Version: 6.33.1
✓ Hate the changesI have loved playing this game for a couple of years now. I love the variety of slots and regular new slots added. I have also enjoyed the additional games to be played until the recent changes that have been made. I used to look forward to seeing what rewards I would earn every Saturday. This pleasure has been taken away. Earning wands has also declined meaning that I cannot clear the top hats quicker than I earn them resulting in losing a lot tokens to use in the builders yard. Because I cannot earn enough tokens for the builders yard it is impossible now to clear level four in twenty four hours. The changes that have been made have completely spoilt the fun of playing this game. Will the developers please reconsider their changes and revert back to the way it used to be. P.S. It is only possible to win two wands a day now with the Doubleu pass. We no longer receive wands with top hat wins hence the difficulty in completing the Builders yard tasks..Version: 7.23.0
✓ December 21Can’t believe how many wonder cards I have turned over and haven’ received a new one it’s beyond ridiculous used to be a wonderful game site now all it wants is money if you don’t bet lots there are no rewards.Version: 7.37.2
✓ Horrible.Do not spend any money on this app. I play daily. Have loved this game for a long, long time. Last week 90% of my money disappeared overnight. I reached out to the support team. They responded that my money was there unless I spent it and they reviewed my acct and no money was missing. I asked for a copy of their review/report. They emailed me a copy of a bunch of mess, nothing explained what happened or where my money went. I had almost 70,000,000 coins and I now have 6,000,000. I am angry and upset, however I will not do business with a company who lies and will not correct/fix an issue. I feel Like I’ve been stolen from. I work hard for my money, I will not throw it away. I urge you not to do business here, as you will loose money just as I have. HUUUGE Casino has been TOTALLY AWESOME, and I recommend them. Like their Facebook page and check it often, you get free money daily! I have never had a single issue with this company and they are extremely friendly..Version: 6.45.4
✓ Down hillI used to LOVE playing this game until now. You guys have taken away all the ways to get extra wands, but we pay more now for the elite tickets. Also, you no longer give the tokens for the pipes. You now give coins and tools away the cards. Things are so chincy now. And what is up with this town thing? You took away all of the wands from there as well, and when you fulfill all the phases to win a hat for the daily time. That makes no sense to be giving us pink rubies we can it even use, lol. You’ve also lowered the time allotted for the pipe bonus, but you don’t have the coins as an option when you buy the elite package anymore… I’ve spent ALOT of money on this game while I enjoyed it… If things don’t change, or go back to making sense or being fun, I’m out. I’m sure a lot of others will be following… Just trying to be honest….Version: 7.29.0
✓ Frustrating & UnreliableI enjoy this game and the variety of slots, the winners club etc, when I can actually access it. The amount of times I’m told the “winners club is not available right now” is more often than not, and very frustrating as the club owner, not being able to send members gifts or check on progress. Not to mention the connectivity issues I face on a daily basis. My connection is fine for every other game I play, but conveniently, when I seem to be on a roll, my connection drops out, and quite often, seems to be during free spins. Try and log back in, and get nothing. Occasionally the game will remember that I was in the middle of free spins but mostly just left high and dry. Unreliable at best..Version: 6.0.0
✓ It’s time to maKe a chanGeIt’s a shame ~ used to enjoy spinning & playing your game ~ but no longer, as per usual, you give with one hand & taKe twiCe with the other & a player loses millions in a few spins at 80k , really 💭💭 28+million & in 20 spins at 9k & 70k , loSe 9 million & nO wins of any substance, soOoo should a player keep spinning with yr odds , nO would be my recommendation sadly your app requirements aren’t being met‼️‼️‼️‼️‼️have a niCe day, respeCfully yrS, disillusioned💭💭.Version: 7.20.1
✓ ReviewNot liking this anymore..used to be fun but now there changing things for the worse..payouts are bad..don’t get the free chips they offer and when you get free spins they don’t always work and no point putting a ticket in as they don’t get answered in time so you lose them..overall go back to old version and People will come back and enjoy playing again..and not go broke as often as people are.Version: 6.29.0
✓ Titsoutforthelads😀😀😀What the hell is going on with this,you’re in the middle of a game and it either freezes or there is a network failure 😨 it’s not just happening once, it’s 2 or 3 times an hour , it never goes back to where it supposed to start, you’re back to square one, it keeps happening on free spin’s as well, what a joke, no wonder nobody buys anything, it’s a fix 🤘☝️☝️☝️.Version: 7.33.1
✓ Why should I want to stay?Been a very long-time player - not sure whether I want to stay. Crazy you can go through MILLIONS of chips and barely win any back. So frustrating. Always loved the graphics and the new games weekly but I can’t seem to stay in the green. Might be time to look around. It’s too bad 😞.Version: 7.32.3
✓ GameplayBeen playing this for quite sometime and at first was ok but the gameplay has become almost impossible to win if you are lucky to win anything and then try to bet bigger you win next to nothing and before you know it's all gone, have only ever won a jackpot once and then it was not that much, The Super Free Spins are a waste of time as you barely get anything, they just want you to spend real cash.Version: 5.53.1
✓ Lack of communicationFeatures and games just disappear without warning or explanation. Explanations for remaining features can be hard to come by. I keep getting “diamonds” in the capsule catcher but they don’t appear anywhere and I have no idea what if anything I can do with them. Lately new games have been rehash of existing. Getting fed up with the whole thing..Version: 7.40.1
✓ You guys have commercialized the fun out of the game.I will say this. I have been to a number of casinos here in this country and a few in Canada I have never seen so many slots and all you casinos are this way that are so tight it’s unbelievable the slots in Vegas are looser than you people are this is supposed to be entertainment but yet you got the game geared towards trying to get every dollar out of us that you can. You need to take a lesson from CoinMaster yes I do spend a few dollars on them but not half as much as I spend on these casinos and it’s only fake anyway it’s not that we’re winning any real money but yet you attempt at every turn to strip us of our real world money and when we do happen to legitimately earn a few coins you people knock yourselves over to try to take it back from us as quick as you can..Version: 7.11.0
✓ Fun but not many winsGreat graphics but not very many wins. Keep wanting you to buy.Version: 6.34.2
✓ Plumber GameI have played Double U Casino for several years, and I do enjoy it. However, while slots have poor odds, I would hope that at least the Plumber game would allow me to win if I played enough. The first three levels are easy to win, but the final level is almost impossible, though it is necessary if I want to win the cards game. There is less time to get all the pipes, and then when I get near the end, I don’t get the correct ones. Today, I had nine coins and needed three pipes. I got one. Even the recycling bin did not fill so I could get at least one more. This is not the first time this has happened. I have even tried to stockpile coins so I could get through the level quicker, but you do not allow me to keep enough for this to work. And, as stated before, I need to beat the fourth level to get more cards. Because, as far as I can tell, the lower level hats will not give me the more important cards. Just as the Plumber coins are almost impossible to get, so are the correct cards. It’s a no win situation. Why play if I can’t win?.Version: 7.10.4
✓ UnimpressedDisappointed with new betting levels. Feels like they are being greedy by limiting your options especially if you are lucky enough to win something of consequence..Version: 7.3.0
✓ 0 starLot of glitches on this app. Strangely occurring when you start wining…also I lost lot of bets due to another glitch on royal spin survivor, app block with no reason apparently….and when you exit you just lost the bet…..Version: 7.38.1
✓ BullThis game sucks You get money and they take it more then you make it.Version: 7.33.3
✓ Never ever keep what you have won😡😡😡I have been playing this game now for a couple of years maybe! Initially I loved the game and couldn’t get enough of it. I logged in everyday for over a year, never losing my free spins but loyalty doesn’t count on this game. They just take every penny that you win right back. I’m starting to get bored with the whole game! Trouble is you never stay on top. You win a big jackpot then within an hour they take it all back. So disheartening when you think that maybe just once you will just build you pot so that you can continue playing and enjoying the game. They actually ruin the game by snatching all the winnings back within such a short time too. If this doesn’t improve soon I won’t be playing anymore as it becomes boring when you can’t bet big and you have to start from scratch all the time. So frustrating. Definitely needs improvement so that loyalty counts and you can enjoy the game without starting from $0 every time..Version: 6.0.0
✓ ProblemMy favorıte casino but at TURKEY I can not load the casino.Version: 7.33.5
✓ Unable to log inNot sure what’s been happening with this game but last couple of times one is unable to log into the game. Plus there’s no support email to address this problem with the developers. First time I won the jackpot and now not able to play due login problems and hopefully my credits will still be there and not erased. There’s no where to ask for customer support either. Please rectify the problem so that I can keep playing. Thank you.Version: 6.49.0
✓ Game has gone downhillThis used to be my favorite game to play on my phone during the day when I had free time. While I like some of the new ways each game has changed, I do find that I dislike the overall changes more so than the ones I do like. I find it very irritating that you can not download all of the games because they claim I need to free up storage space - well I was able to have all the games and play them all with all the storage space that I currently have and I do not like that within the individual games there is no longer the choice of level of play or the bet amount you want to play- it’s now one game and only one level of play and the same with bet size- it might be all well and good for the game developers for its another way to eat up points and I order to continue playing this APP you’ll need to buy points (coins) in order to do so. So I will use up my points (coins) then I will be deleting this APP like I have done with so many others that basically gouge you for money, real money in order to play a game that gives you no real money in return- sad for I’ve been playing this APP since at least 2015. So bye, bye WU Casino it was fun all these years I will miss you.Version: 7.0.1
✓ JanBiggest rip off have been playing these slots for ages my iPad collapsed so bought a new one when I asked for their help to fix that I had been reverted back to beginner got told they couldn’t help me yet I have bought a lot of them but like others say you hardly win any big jackpots and some games you get nothing on your free spins I bought some credits the other week and did not get one set of free spins you do not see any of the jackpots going off anymore very rare refuse to buy credits now not worth it.Version: 7.25.0
✓ Used to be my favorite… USED to be-This game is a mess!! I’ve played DUC for many years but it’s gotten horrible in the last couple of years. This morning I installed the newest “update”, which by the way, the day before an update the games pay out Nothing and that’s how I know an “update” is coming. Lost 350 million tokens yesterday! smh! So I installed the update which says there’s new games and minor bug fixes (😂🙄). I go into the casino and there are no new games which history shows, the slots won’t pay today either so I won’t even play. -Jackpot Fridays are a joke!! -The “gifts” Kevin & jiny give daily, come while you’re playing a slot that pays out a little and once they send the gifts the game stops paying but you don’t know that the gifts are out there because you have to exit the slot to see them. AND 😄 the gifts are 2k tokens 🤣🤣🤣🤣🤣. Your lowest bet has to be 16k but I usually bet 1.5mil or 2.4mil depending on how many tokens I have. 2k isn’t a “gift”, just a cause of the slot to not payout. Such a joke! -I also noticed they took away the over 200 wands I had. I didn’t notice until I went to use 4 of them to open one of the few gift boxes I got. Scammers & cheaters is who runs this game now. Ridiculous!.Version: 7.38.0
✓ The worst customer service everThis uses to be my favorite slots game, until two days ago. I amassed over 800M points over the course of playing. Signed out on Wednesday, logged back in on Thursday and ALL but 50M points were gone!!!!! Contacted customer service via the app. “Jiny’s” first response was to ask what issues am I having. I sent another message and asked that they review my account to see my ending point total and the total the next day. “Jiny” tells me that they found no glitches in their system and it showed I played all of my 800M points. This is the second time I’ve had an issue with this app. If you don’t want your points/credits to disappear or get cheated out of free spins, stay away!!!!! I deleted this crap after they erased over 750M points/credits. When asked to review my play and the amount I had before logging off, “Jiny” replied that there were no glitches in their system. They may erase your points/credits in the hope you’ll purchase some..Version: 7.5.1
✓ This was fun,a long long time agoThen some thing happened. All of a sudden slots got tight as a drum. We were spending and no one was winning or if you were winning it was at lowest amount, you change up your bid and you do nothing but lose, change back you win go higher you lose? How does this happen, rigged comes to mind since it happens all the time. These games should be regulated to make sure they are rigged because some of us are using real money. Why? Because we are addicted. So now after playing for years they changed the format so us who paid money for all these years no longer get the same bonuses. So tighter games and less bonuses that I long since paid for my playing days are coming to an end. I suppose if you are a new player it will be fun till it takes all your free chips and you have to wait to play or BUY. Which I suppose is there goal but there is screwing people and there is making money. I mean after all it isn’t really chips you are playing with and they will take them faster than you win. Good luck!.Version: 6.37.0
✓ Waste of timeDon’t bother this POS game, big waste of one’s time..Version: 7.32.3
✓ I do not like the new style of casinoI do not like the new style of casino. I like the old style were you could walk the streets, go into any of the casinos that were available, pick a machine that you would like to play on and if you didn’t hit on that machine, you could change machines. Now you can’t. You get one machine, no choices! I also liked to play video poker and I could pick the machine that I would like to play on. Again same thing, when you go to play any of the video poker machines you get one choice, THAT’S IT! It seems that when you first log in, you will win a little bit but that’s all your getting. You try to win more and they won’t let you. Before you know it, all your chips are gone! The machines are very tight! At one time, not too long ago, I was seriously thinking about depositing because I only play for free on DUC, but now that’s not happening! DUC you’ve taken all the fun out of playing your site! I definitely won’t be depositing!.Version: 7.6.0
✓ GameNot bad.Version: 5.6.1
✓ Long time playerHave been playing for a very longtime. On the few occasions that I have amassed a substantial amount over a long period of time it is disappointing to see it quickly dwindled away with no further jackpots or major pays. I refuse to buy chips. This is supposed to be a enjoyable game, but it is very frustrating.Version: 7.7.0
✓ GarbagePure garbage. Worst payouts of any app.Version: 7.37.2
✓ If it ain't broke, don't fix itI used to love playing DUC, until this update.... Now I hate it. I have now lost all my chips - so that I can remove the app. The latest update only encourages people to gamble away their money, and I think it is not a good thing. I would revert the game back to the way it was before, but also in the settings, add links to support for people who have gambling problems, and want to seek help..Version: 7.0.1
✓ Losing internet connectionEvery once in a while I’ll lose my internet connection,( in particular yesterday and today ), when I’ve lost my internet connection, usually It will let me return to my game once connection is restored, every time I was winning big ,well yesterday and today it would not allow me to return to the game I was playing, in return it cost me over 80,000,00 in winnings ( cause I was in the middle of my bonus rounds ) and cost me at least 10-15 million to try and get back to my HOT GAME, EVEN THOUGH I don’t PAY TO PLAY, it’s very disappointing, and don’t think it fair to any players, y’all are very talented people who create these awesome games , think y’all are talented enough to not let this happen,,,,Fyi I’ve been a player since the beginning, not sure if I’ll continue to play,,,,,,, well thanks again just lost another 25 million trying to get back my bonus game thanks guys😡😡😡😡😡 never complained. Before thought your game was great but second guessing now let’s see if you post this.Version: 6.3.0
✓ High rollerSorry guys but this casino games has got a lot worse over last few months, I actually had £220million and thought I’d roll 2million a spin but never got one bonus and it wiped me out in minutes and then to offer me a chance to buy more chips. Who in the right mind would buy chips when you take them back in a flash. There’s better value casino games out there!.Version: 5.52.2
✓ No good if you want to actually keep your wins...Although these sites want to make as much money as possible, you’d think they’d give a bit to keep you interested. Instead, their ratio of winning spins against losing ones are just too low. I did some actual counts and it was nearly always less than 10% winning spins against 90% losing AND when you did win, it was invariably a pay out of less than the initial bet. On average a decent win seemed to about every 200 spins? Not good. At one point I’d accumulated (after purchase) quite a nice stack. Lost nearly all of it in one hours play, I was not ‘over betting’ at all - just dozens and dozens of losing spins in a row. Bored of the greed, I no longer bother with it. Don’t fall for it. The bonus’s and daily ‘free spins’ are also very mean. I do not recommend this app. Avoid it..Version: 6.32.4
✓ Forceful UIIf the introduction to this game didn't convince you of its horrendously forced UI, this might. Starting from there intro, you're given a forced, guided tour of the games' "features." In fact, your first two spins are scripted to give you exactly a specific number of coins before pushing you out of the slot machine to continue the tour. The "press to continue" is scripted. You have to wait x number of seconds before you press the screen tho you may not even need to. In short, the game lacks any kind of instant gratification and response one expects out of slots. Every single button press has a delay before the action, there's no skipping wins, and after any big win it has to follow up with an intrusive center-screen pop up to tell you, hey let us remind you about that big win again. This is intrusive solely because you're removing your resting thumb to press a button at the center of the screen. It is an absolute shame as all the slots are unique and original with great graphics but the forced nature ignores the most critical and basic desire that comes with spinning slots--instant gratification. Take that out of the equation and the timed waits can be both triggering and annoying. That's not the mindset you want of any of your audience. Uninstalled..Version: 7.32.3
✓ Horrible site!This used to be a really fun place to play, I think then greed took over because things changed drastically. All of a sudden the bonus rounds became few & far between & when you finally get one the pay is a tiny fraction of what they once were. It does "tease you" to keep you trying though. I paid enough money here to get up to the Chairman ranks, maybe 3rd down & I wrote in to ask for courtesy chips & was slammed! Nasty attitude, took days to respond then turns you down? Ha! You have got to be joking! They were so bad that I felt I had no choice but to delete the ugly site once & forever. Never again will I pay to play here, these people are rude, nasty & just plain mean. No respect for a very long time customer. KMA Double U, lots of better casinos out there now. Update, it's improved some since I was here last, not a huge amount but some..Version: 7.7.2
✓ New hire?I had rated this game 5 stars, but it appears the developers must have hired a new “starve them out, make them buy” personnel. Very quickly the changes became apparent. Cut the Friday jackpots from 5000 winners to 2500…changes the daily bonuses from each starting at 30 chips to ONE chip (seriously??) and further down the line you have to spend ONE HUNDRED AND FORTY MILLION chips to be rewarded 100 chips?? And the Helios wheel is so obviously rigged to land on the lowest amount 9 times out of 10 (Gotta love THOSE odds, right?) What happened, DoubleU? Who convinced you having disappointed / frustrated players would increase your profits? Let’s take a very popular game and take away the things that made it popular…my playing time is 1/3 of what it was before, and I no longer feel like I enjoyed my experience afterward (even when I lost) like I used to feel. The fun has dimmed. I doubt I’m the only sad player out here with these drastic changes. Whoever works there that thinks these are great ideas is just greedy and out of touch with the fans that loved your game. People who can’t afford to buy chips are still valuable to you in terms of traffic on your site. Please don’t undervalue us and drive us away. You’ve still got the best games out there. I’m getting tired of feeling so disappointed each day. Sigh..Version: 7.33.0
✓ PurchaseMade a purchase and have the receipt to prove it on the app but it never credited me with my credits and I then made two more purchases following I’d love for this filth to be solved and for my credits to be credited to my app. That’s my only gripe. Otherwise very good game..Version: 5.46.2
✓ PoorUsed to be a descent game, but has become nothing but a money grab. All games are now set on a Minimum High Limit bit of a million points. It has gone from a fun game to play to a rip off..Version: 7.40.0
✓ Game loading issueLove these games but since your update 2 days ago having no end of problems. Opening the App only loads to 95%, takes ages to load the rest & then locks onto the opening Jackpot message. When finally managed to get onto a slot it just crashes after a few spins. Really frustrated now. Is anyone else having this problem??.Version: 6.1.1
✓ MehIt’s all right I suppose..Version: 6.38.0
✓ Pay for credits but don’t receive them.I paid for credits, did not receive them. I put it on their support help centre page, told them the exact time and date , they said they would look into it, then nothing. I then emailed my complaint to support with my ID and receipt as ask, reply was they would look into it, then nothing. Again I did both of these and I was thanked for my patients, then nothing. I am still waiting, it’s been a week..Version: 7.17.1
✓ You need to changeWell it has been 2 years since I have won a jackpot, I have spent a lot of money on your site, free spins are few and far between and near impossible to win anything of real value. You reply to all reviews with the same response. You are sorry we have had a bad experience but you don’t do anything to improve anyone’s chances. You have gone from being an enjoyable game to play to being people who only want us to keep spending more and more money to keep lining your pockets. If you are new to this site then don’t bother to play as you will only win when you first start, then you will be constantly paying to get more coins. Am now very disappointed in this site and believe it will not change. NEW PLAYERS BEWARE……………….am seriously thinking it is time to DELETE this game………..Version: 6.50.0
✓ Thumbs up so far...Only been playing for a short while... not sure yet....Version: 6.26.2
✓ Poor indeed. Either Apple or Facebook or even DUC .One of the 3 is responsible for the impossibility of passing on wins using Apple products. My iPad won’t let me tag people with an actual win. When I think I’ve gifted them a win I’m told by my friends that there’s nothing there to accept. Please sort yourselves out before you lose every Apple player you have, thanks. By the way, I’m absolutely positive that this request will be ignored as DUC don’t care about their players…..just their MONEY!!.Version: 7.6.0
✓ Tightest slots of all sitesI’ve played on this site for several years but getting so fed up with several things now that I’m thinking of deleting it. It has the best graphics of any I’ve played on but also are the tightest slots I’ve ever played on. Plus the sign in bonuses are a joke, the ‘daily’ one i get maybe 2 times a week. So much for ‘daily’! Other sites pay more in a bonus in one sign in than you get with DUC in over a week. DUC is only in it for the money you spend with them. Not to let you have a reasonably fun time. I don’t expect to win every spin but come on, over a 100 spins with very few wins & for less than you bet the majority of the time. The newest changes have only made it less enjoyable. Less sign in bonus & seems like the slots are even tighter if that’s possible. Before the change you could at least pick a different slot in the same game to try & maybe it would hit a little better, not now, no choice to go to a different slot. The answer to most of the reviews I’ve seen does not address the problem, keep playing your luck may change? Just might as well tell the truth, nothing is going to change the tightness of the slots because we want your money!!!!.Version: 7.1.2
✓ Loss pointsI was truly enjoying playing the variety of games until the system closed down for maintenance. Upon returning all of my hard earned points were gone! I sent three messages explaining my loss but nothing. I first said it was thousands until I later realized it was millions . To this day I have heard nothing from DUC. I deleted the app but later thought I would write again. After I uploaded the app again low and behold there were my points. I was very happy to see them as I had been enjoying the games. So I don’t know what happened but I hope it doesn’t happen again.I have still found that jackpots are difficult to get. Small amounts of coins are given sporadically. I previously played Anchorman, no longer here now , that would pay well then after a certain amount of coins were purchased. Then no more jackpots given. You would have to buy more coins. I had deleted this app but later added it to see if anything changed. We will see..Version: 7.6.2
✓ CheatHi, Last night I thought I was just lucky and every spin I got the jackpot until the system cut me down and it says maintenance. So I stopped playing and now I can’t go back to the games and I know for sure all my credits will be gone. How can I go back to my games with all my credits up to more than 233 billion. I was just so disappointed that will happen. It’s not my fault that there’s something wrong with the system. Please advise. Thank you..Version: 5.6.1
✓ Chip$ and GamesI’ve been playing here for several months. Good selection of fun games, HOWEVER, the free chips provided by Club Gifts, Daily Stamp, Mystery Box, and Lucky Wheel are ridiculous. Seriously, I’m embarrassed to send such a chintzy amount to my fellow club mates. You should be ashamed to waste so many of our”free spins” and time for such low payouts. I refuse to spend any real currency on any of your coin packages because they are such a ripoff amount for the number of gameplay coins we get! I came to this site out of loyalty to a group of players that left another gamesite to continue playing together. It is impossible to get ahead...originally I put a lot of real money into playing but no more. Until you change how your algorithms payout and what the level of gifts and rewards are, I’ll spend my money at a different gamesite that is more reasonable and fair..Version: 5.48.0
✓ Losers are punishedLoved, but now liked. Great game but lost all my coins the other day and finding it exceptionally to get them back, or in fact get any. Loads of daily free spins, but very rarely lead to a feature and fixed bet is to low. Will persevere but games are meant to be fun so likely I will delete if my luck doesn’t change!! Update: winning, winning, winning, increase bet, winning, increase bet, winning, max bet...£15m in the bank, must win something....lost. Same story as pretty much every other review, surely the developers would prefer to retain customers who had to buy credit every now and then, rather then lose their customer because they are greedy?? Either way...Dragons Den, I’m out!.Version: 6.23.1
✓ Annoyed 😔So I play this app on the iPhone XR. Game seems fine when you first install and play, got a great pay on the one game then the app just quit and took me back to my Home Screen I then tried to load the game back up after winning a massive good win and it crashing on me to then load the game up after trying to load it more than 8 times for it to of not paid my win after all it’s a consistent problem I try to load the game and it get to the logging in/loading screen and the app just quits with nothing in my background it’s like I never opened the app in the first place, I have to load the app about 8-12 times just to play it also if I have my screen on rotate the games always freeze. I love the app and the games it let’s you play but it’s getting annoying having to load it up about 12 times for it to just crash when you get a big win and repeat the loading process..Version: 6.34.0
✓ SoundsI just deleted your game off two phones, I invested at least $1000 in your game. But your sound effects are totally ludicrous. I will not playing anymore..Version: 7.33.3
✓ RubbishTotal rubbish don’t bother had 70 million played 180k lost the lot on same game it didn’t pay anything a couple of big wins nothing of note not and now it’s got worse all this signing in what’s this all about ? I’m not joining for a big disappointment son plays as well and wife he lost 300 million in a few days after maintenance only wife seems to be ok but she lost loads last night so thanx for everything but it seems like your totally greedy this used to be such a good site it’s gone down the pipes.Version: 7.18.0
✓ Love this app just don’t want my money wiping!Love this app! Games are great, bonuses fun just don’t like it when it wipes my pot of 500 million without playing a spin? One minute I had 556 million next last chance for chips man pops up and my bank was wiped? Confusing to say the least! This was about 4 months ago and needless to say I still play on it albeit with a grudge 🤣 I would recommend it though 😊.Version: 7.27.0
✓ DisappointedEven though the game has so many different slots to choose from it’s disappointing to constantly see the larger jackpots go off all the time to beginners and guests just coming on for a short time. I have never been able to obtain a huge jackpot in the time I have been playing this. The closest I have come is 5 jackpot symbols that all showed up on the wrong pay lines. I refuse now not to buy coins because I am pretty sure the jackpots are bogus or rigged. I also feel that the ones that spend money on here are not given jackpots so they have to keep spending. Come on guys be fair and give all players the chance to win the biggies. Won’t be long until I delete the app as it now has become mundane and predictable..Version: 5.44.0
✓ The Worse Casino Game: Here's WhyDoubleU Casino has to be the worse casino game in the store at the moment because of its high quality presentation but poor player consideration that is only discovered when your knee deep in time sunk playing the game to be able to tell. Where it does better than other apps ultimately falls short because of how tight the games are. There is no excuse why I can play across several profiles and cannot hit at least one bonus when going back to the same game on a different profile. Whatever explanation that could be given should be met with, "tell that to the player". I don't expect to win all the time, afterall, the fun comes from the thrill of being left to chance. In fact, it would be boring if I only won, however, it is NOT fun when you have plenty of coins and can feel the result of your spins being losses until you go broke. I personally love this game as I played it for many years, however, I wish the feeling of it being harsh toward the player was just me and not what multiple people say over the past couple of years but unfortunately I'm not the only one. If it not for the tightness then it would be the absolute best casino game in the store..Version: 7.12.3
✓ UnstableHas become unstable now we’re on iOS 14 crashes twice every day when you try and start it but works on the third time.Version: 6.38.3
✓ DUC you’re a jokeA long time user, and I have seen the changes from a playable game to one in which rips you off time and time again. The scatters and/or free spins don’t pay, and case in point, playing fiery stallion recently and ‘won’ the free spins three times without one payout. Have amassed some ‘wins’ in other bonus games only to have the game crash, and lose it all. Can’t win big in game, so you have to rely on the bonuses, but one only has to look at how many times free spins are won (rarely I might add), and how often they don’t pay for themselves. The only time one can amass some coin is through their bonus games, but they’re harder and harder to get. Played their thundering diamond game for an hour and received the 5 diamond jackpot just once. Laughable really, as any 5 pot jackpot represents a 10 spin win only, not worth the spins and coin to get there. Further, you have to wonder about a game that pays less than a spin when one gets three ‘natural’ jackpot symbols. They’ve cut the mini jackpots (5-9 pots or whatever the case maybe) from times past. They used to reflect the rarity by value, but now they’re a joke...can’t win them even though they pay a pittance. The Jackpot Tourney used to last only a few hours, now it goes on for ten to twelve hours, just shows you how they’ve changed the difficulty. Games don’t play or pay like they used to, so keep your own coin firmly away from this ‘game’..Version: 5.62.0
✓ Win rateThe bigger the deal you offer the faster you take the money back. Win rate not very good..Version: 7.32.3
✓ What a rip off !!!!!!I would give this not even a half a star if I could. Deleting and not coming back. I have used it for years and it is getting worse all the time. DO NOT BUY CREDITS- I have spent so so much money and it eats it faster than free credits. Truly disappointed in this game and myself for getting hooked onto it. The games glitch out all the time and take credits, I have had it say purchase failed, yet it still takes money out of my account... so disappointed..Version: 6.30.0
✓ DUCLove this app but I have never gotten any jackpots after playing for a year. Also, if you don’t get a ticket every day each week, (if you miss just one day) you may as well wait until the next week to try again because your reward is gone. And this app won’t let you listen to music while you are playing (only app I’ve found so far that does that). Once you meet your daily quests, you should quit playing until the next day because there are no more challenges and the best you can do is get a “token” win while watching all of your play money disappear. The games are awesome and a fun distraction for a few minutes out of your day. You can get $20K every 30 minutes, but only if you are in the app. The clock stops when you leave. That’s a HUGE deterrent. No other app does that..Version: 6.40.4
✓ Never winLost 3billions in 1 hour wowwwwww.Version: 7.35.2
✓ It’s glitching all the timeGlitch glitch stupid.Version: 7.32.0
✓ Winner clubHow do I get a guest removed from the app as I already have a player on the same app please.Version: 6.29.4
✓ Great game but frustratingI have been playing this game in its many forms for a while now and love the gameplay. I don’t mind that You lose your chips You get more every 24hrs. Sometimes you can use you chips quickly but over all you used to be able to get enjoyment when playing. Lately however the game loses connection to the server constantly and it is not your own internet connection. You then lose the slot you were playing on having to pick another to try again. SO FRUSTRATING!.Version: 6.0.0
✓ DisappointedGames are pathetic you can have 10 million credits and play a machine and in that 10 million you won’t get any free spins all it does is take the credits and when it pays you never get credits in return of bigger then you bet. So it takes 32 credits and when you get a pay you only get 10 credits In return so you can’t build up your money to keep playing. It takes but never gives. Pathetic no fun in losing all the time And jackpots well they don’t exist !!!!.Version: 6.41.2
✓ Free spinsHave noticed the last fees weeks have been very poor on payouts 🤔.Version: 6.46.0
✓ Disappointing since new updatesYou now have a max bet button right next to your spin button so if your not paying attention as I don’t often you accidentally hit max bet and end up broke as very fast. Really good way of scamming people now. I won’t be ever purchasing coins ever again from this site. I went from 72 mill to 6 mill in just a couple of pushes when I accidentally clicked max bet 1 time then spin after that which remained at max bet till coins where all but gone..Version: 7.3.0
✓ DUCLove playing DUC but there is an annoying glitch on Bumble Bee Frenzy that has hasn’t been fixed on the last two updates When you get the bonus for six flowers and Sweet so it breaks into 4 screens. The top right screen doesn’t stop spinning, the Queen Bee comes out from it and unlocks the three other squares When she appears after all four are unlocked the top right screen gets covered in honey and the next time she appears the game crashes I’ve been playing on beginner with $160k bets and twice it’s thrown me out on super wins without paying and I’ve had to go on a different machine Tonight I’m down $10M.Version: 6.53.0
✓ Disappointing of lateI have played this game for a long time. I have always found the risk and reward fairly balanced but around 4 weeks ago, maybe a little longer this seemed to change. The daily targets have become much harder to achieve a the returns appear to have got dramatically less. So much so I no longer buy chips because they get gobbled up very quickly. Although I still play, it is no longer one of my favourite games and I have downloaded another from a different supplier which seems to be more balanced, and consequently more fun. I wonder has this been and instruction from some wonder genius in management to try to force income up?.Version: 6.46.0
✓ Big scamNo win ,just o ,.Version: 7.38.3
✓ Worth nothingCan’t never win, waste of time and money.Version: 7.35.0
✓ Not like real lifeGreat app with so many features, games and challenges. For filling in time, DUC is great. If you are a hardliner gamer on DUC, forking out real money for valueless chips, then enjoy. As for the reality of the games, it is no where near being like real poker machines where DUC gives less chances of winning. Watch out for there chip promotions as I have never received any since the dawn of time. At the end of the day, it’s just a game and without spending any real money, hours of enjoyment can be achieved..Version: 6.14.0
✓ FunCredits last for ages. Love all the different gsmes.Version: 7.4.0
✓ Problems with newest machinesI’ve been playing DUC for 7 years. It’s the best online slots - but for the past few months there have been issues with the machines dropping out. The wheels keep spinning until the app closes down - and it’s usually when a feature starts. People are missing out on millions of dollars in pays. I’ve reported this and so have thousands of others but nothing has been rectified. Saturday (jackpot day) I spent more time closing and reopening the app than I did actually playing. PLEASE fix it! And btw, putting up an error message saying EVERY nickname in history has been taken so you can’t post your review is pretty piss-poor on your part!.Version: 6.3.2
✓ ConfusedSo I'm wondering what happened to my favourite slot to play on this game? It was called Dragon's Bead. You had to get at least 5 green magic balls to get the bonus. I've been playing DoubleUCasino off and on for quite some time now and that slot was always there. Well I dunno how long ago it was now but I took a break from playing games on my phone and when I decided to come back and play this game, the slot game I have mentioned was gone. I understand that new slots are added alot to expand to what players will like. I'm just wondering why remove that particular slot? If was the only reason I downloaded the app again and now it's gone. There is another slot I played before I started playing that one so I've been playing that one. But I'm still very very disappointed that my favourite slot Dragon's Bead was removed. When Im able to get my full upgrade for a new phone, I won't get downloading your app again. Removing certain slots or whatever it is on whatever gaming app it might be, is one of the quickest way to lose frequent users..Version: 7.35.5
✓ Good as long as you don’t buy any in app purchasesDefinitely reduces win after you make any purchase. I have my guest account that I never bought anything while on and I hit more and play longer on that one opposed to my signed in account that I’ve spent way more money than I’m willing to admit and literally struggle to get just my bet back on each spin over half the time. It’s like they throttle you knowing you’ll form over money to play longer when bored and without any coins. Also, if you have any issues with free bonus coins or earned coins which you receive for spending money and moving up tiers/status level their customer service will not be of much help at all and have gone as far as to lie and blame the customer (me) for their system errors. Use to thoroughly enjoy but in recent times this app has gone down hill fast. Hopefully they will realize how important every player is especially those who do buy many many packages and in app purchases, and put in better efforts to improve their customer service..Version: 6.29.4
✓ Worst experienceInstalled the game and booted it up, went through the hundreds of pop ups, clicked the first slot game that caught my eye, made 8 spins and lost every one of them, now out of money I am prompted to purchase more with real money. Worst 5 minutes of my life. do not install..Version: 7.37.2
✓ OkayIt’s passable. Like all the other slot games they give you the impression of having good payouts when you first start, but soon expect you to start exchanging real money for fake chips which don’t seem to last and obviously no way to ever transfer back to real cash. You’d be better off going to a real casino or buying a lotto ticket than paying for fake chips. If you know the very first thing about plumbing, I’d recommend staying clear of “plumbers way” where they want you to believe that a elbow only works in one orientation, and if you happen to get one delivered that doesn’t match the orientation you need, it must be thrown away. The same goes for all the other shapes. It’s very frustrating. Clearly designed by an imbecile. The “200+ slots” all seem a bit samey. Just a few variations of game play and just different graphics / sound. I find the carrot frenzy the most entertaining. Although often question why the carrots can talk, but not the rabbits. Hopefully there no psychologists reading this. I swear they talk, it’s not all in my head..Version: 7.17.0
✓ DoubleUCasinoWhy do I have to spin 50 times again for the 3rd time to get to spin the Helios chance.. . ...Version: 7.32.0
✓ Amused during the lock downAmused during the lock down with this game.Version: 6.25.1
✓ They all have the same algorithm.You bet too high you will lose 99% of the time. You bet low, insignificant amounts you will win all day long. I have been playing casino games since windows 98. They have not changed the way they play them. For a game that’s supposed to be entertaining they remove the entertainment by preying on peoples addictions and push and manipulate you into spending real money on literally nothing. I am sick of being abused by casino creators and treated like revenue. If a game is free than let it be free. Not the manipulating trash they are giving us today. We shouldn’t have to spend tens of thousands of real money to be entertained and it’s really sad there is no regulation on these apps. They act like “real casinos” and run rampant with no regulations on how fair the games are. These games are illegal in my state but yet here we are. Not a care in the world. Disgusting. Queue the generic “sorry you’re having a hard time it’s about luck!” Yes, it’s luck when my algorithm allows me to win. It’s not random at all. You’d have to be insane to buy fake coins on a game that’s sole purpose is to get you to spend money..Version: 6.55.0
✓ Total ripoff don’t play it!This is a great app good graphics that’s the good stuff! Now the bad rips you off, if you have a good win you will not get anymore wins until you have lost it all obviously in the hope you will buy credits and with their charges don’t buy it. And you get the same response as everybody else “luck will change keep playing” trust me it doesn’t change remains the same scenario all the time, you won’t be able to hold on to your winnings for very long at all. It’s so obviously programmed that way, I for one will be deleting this app, so please don’t waste your time..Version: 5.37.1
✓ GarbageNot Worth Your Time.Version: 7.38.1
✓ Angry playerThis used to be a great game and we had lots of enjoyment from it. We have spent quite a bit on the game but it used to give you hours of even days of enjoyment. Since the latest update you are luck to get half hour of enjoyment. You put cash on it might give you one big win then within half hour to an hour it takes it all back. It is just a money grabbing scam. The game needs to be deleted from apps so player don’t lose a lot of money. Whoever the developer is is now a money grabbing 🤬🤬🤬🤬.Version: 7.22.0
✓ Being cheatedHi everyone who plays DoubleU slots.I have been playing for years and have always found that I am frustrated. Cheated. most dissatisfied with the treatment received. I have never in all this time won a large jackpot. Yes some small but never large. The advise on the bottom naming jackpot winners infuriates and insults me. I wonder what the bet is? I can no longer afford to buy coins as I have literally given them my savings. Addiction is a disease and they play on that. I still play each day. That is so sad but the coins are taken very quickly. When I was spending big there were some excitement. They don’t want to know you unless you dare filling their confers. I do wish I could put a stop to them and have some fair play. Cheers Rob.Version: 5.48.1
✓ Getting to be a CRAPPY GAME.Very Very Very Poor.Version: 7.35.3
✓ Don’t waste your timeI’ve been playing DUC for a while now. I have come to the conclusion that it is a total RIP OFF. If you hit the jackpot you also get your pot. Mine is at 59,508,809. At 600 added per spin that a total of 99,181 spins. You get better odds at a real casino. I have counted spins and out of 150 spins I got zero. Again you have better odd playing PowerBall. Bu the best was while playing your game they flash a hot telling you that so and so hit a jackpot. So you think there is a chance at hitting one. Wrong!! I think most of them are bots. And the reason I say this is...one night I was playing one of the games. The someone hit the jackpot box came up. I looked and to my surprise It was ME. I was a little confused there. I mean I didn’t see my coins go up. I didn’t see all the jackpots icons come up. Yet there is a was saying I hit a jackpot. DEVELOPER: Don’t bother giving me the crap about “Luck can change” or “each machine is different so try another machine.” Don’t insult everyone with your Peter Pan Advise. WE ARE YOUR CUSTOMERS. You should deal with your app. Let them payout better. I mean really 100 Million in 30 minutes at 600k per spin is a little tight..Version: 6.4.0
✓ App has changed and is now buggyI’ve played DUC for years and the app never had any problems and the graphics were great, games fun and gameplay really fair. Lately the app is full of bugs, has totally change to the point lots of players are complaining online and the gameplay is totally unfair. Your stake amounts change in relation to your coin balance, which is totally wrong. A casino would never know what a player has in their wallet and all players could change their stake between the same amounts, they wouldn’t make you bet more than you want, just because you had chips or money in your hand. Fair play is needed ASAP and app working correctly again, then is a clear 5 stars..Version: 7.9.0
✓ DUC New FormatBeen playing for years. Had ups and downs but overall it’s been very entertaining to play this casino app, until now. Through no fault of DUC, the New Format made the interactive Vegas Strip and many other features disappear. Not as unique anymore. Disappointed that the Level Up Feature is no longer available. So whatever level you were at when they switched you over to the new format, you are stuck there 😦. Also, there are features that not every player has access to which is unfair. There’s a feature called Casino City Challenge which some of my friends have and told me about. However, it’s not on my game. I wrote to DUC about it and after getting the run around they basically blew me off. Bottom line, this game is not as much fun 😦. I will miss the good ‘ol DUC..Version: 6.48.1
✓ DisappointedI have been playing this game daily for four to five years and have recommended it to friends. However the last couple of months have been very disappointing. The new games, in theory, sound good, but it is almost impossible to get free spins and features. When they do happen you rarely get back the coin you have invested in the game during that session. The recommended machine site is testament to the fact that very few players want to play these new games. There used to be only three or four available to pick from, now there are only two or three taken when you choose to try that game. Can anything be done from your end to make these games fairer and hence more enjoyable to play? I don’t want to delete this game but I must admit I have found others that seem to give you ‘more for your money’ and I tend to play them more often now..Version: 6.18.0
✓ So unhappy!!As much as I do totally enjoy the games, I’m finding it incredibly difficult to win on anything. I just purchased a $60 deposit and with only had one measly feature that gained me a tiny win, my money was gone within 5 minutes (and I was only playing a 400 play). $60 for me is a huge amount to purchase and to only get a 5 min play was heartbreaking, I’m so disappointed that DoubleUCasino has decided to rake the money in whilst the world is suffering and not even providing a little bit of play. Where is your heart Kevin and Jinny, I’m sure you are doing really well with people stuck at home, so much for ‘we’re all in this together’ ..Version: 6.29.2
✓ Very disappointedI am very disappointed I thought you had changed every time you set a challenge you make it so it it impossible to win I have been completely locked out for the past three days. I had jus reached my masters. BecauseInhad been playing your games every day I only néed three More pointe to fill the whole village to ten on every thing What do I think my chances are. WELL I TELL YOU WHAT I THINK. I to obsweetbbugger all and I feel that is a shame as I was enjoying the challenge so much that I was thinking it was your best game yet. Makes me wonder if you cut me of on purpose Kathleen.Version: 6.36.0
✓ I agree with cemetery lover...Game is beautifully designed, but winning is another story. There are ample opportunities to score dollars through bonus spins, league play, and the mystery box.. however, after playing this game for literally months and months on end, I have not once hit a natural jackpot on any of the machines in this game (and I have played on most every machine at one point or the other). It’s a bit frustrating to play over and over and never really come close to a natural jackpot. I understand the concept of luck but, like real casino machines, some could stand to be “looser”. I find myself retreating to other games recently simply because my efforts have proven largely fruitless. And I also agree that access to Mega and Grand machines is extremely difficult. Not sure how this can be remedied, but having access to only 10 or so machines at a time limits play, especially on newer machines. There seems to be a reasonable number of people winning jackpots (apparently with smaller bets as well). Just hasn’t happened for me after soooooooo much play... I’m ready to move on to something else. UPDATE: Received same canned response from developer as pretty much everyone else here who has left a review. If you can’t take the time to write a short, personalized response, then I won’t waste time and money on your product. Delete......Version: 5.33.0
✓ It’s all about the moneyI’ve been playing for 5years. The beginner jackpots used to be in the billions, now most games max out at under 400 thousand for the largest “grand” machine with all the others way below 160K. And you can never find a large paying “”grand” machine open. They are always occupied by a toucan or some other icon that no real player would use. If you refresh the machines the player on the largest grand machine changes frequently and it’s never available. On jackpot Friday the amounts on the machines are lowered even more. Smaller jackpots equal smaller payouts (do the math). Now they’ve introduced the Magic Hats promotion and if you select it there’s now way to opt out. Now the jackpots are even smaller and you have to wait up to several hours to claim your 60K credits. So the basic idea is - as I see it- if you win less, less often then you play less or pay more. It’s all about the money and DoubleU Casino has turned greedy. All of this has nothing to do with luck 🙁.Version: 7.0.1
✓ ChangedSince beginning of 2024, much less big wins, bonuses, and free spins. Now losing all my gains. Not much fun anymore.Version: 7.41.3
✓ Used to be fun….not anymore…Odds keep changing.Version: 7.43.6
✓ Problems with functioning sometimesHave to delete app every few weeks and download again and I don’t understand why this is unclear.Version: 6.33.0
✓ GameHave been playing for years. Now it’s decided that if I don’t pay I don’t win. No right.Version: 7.39.4
✓ RipoffAll featured games are false advertised You bet high to only see wins below your high bidding. Not too mention free features or bonus games giving you nothing over your high bids and watch your coins go down. Once you win a good hand, you see it disappear before you get another good win. It was a good game to play but it’s not worth playing anymore Free daily games are even more of a joke getting nothing to a win of less than 500 credits Featured and bonus games are not worth it It takes a ridiculous amount of time of days to actually get free spins on any of the games Whether you bid minimum or high!! This game will not get a 5 star from me It’s worth 1 or none stars A game that I use to play for years is now not even a thought to play Less rubbish storage in my phone the better!!.Version: 6.7.0
✓ Just takes all your coins!!!I have been playing this game for about a year now, and still have not actually won a honest natural jackpot in anyway shape or form. It will let you go down to having just about zero coins left, and then give you just enough coins on a win to keep you playing for a little longer. It seems as if the game just wants you to buy coins, rather than actually letting you win them. Now I completely understand between the free spins( which are honestly ridiculous small betting amounts, affording you no real opportunity to grown your winnings)and the different other free bonus items you receive; That it gives you the opportunity to play for a little bit. But when all the game does is just continually take all of your coins you tend to get a little frustrated. I have actually taken the time to count the amount of times I have Spond, with absolutely no winnings whatsoever. And not to mention in some of the games when they make you bet the minimum amount of money, and the amount of money that is actually won on the spin doesn’t even equate out to 10% of the betting amount.Version: 5.41.0
✓ An expensive ripoffI have spent a lot of money on DoubleU over many years. In recent times it has become an expensive ripoff with abysmal returns. I have moved on and will not return until I believe I am getting a fair go. There is no pleasure in losing money time after time after time even with modest sized spins Thank you for your reply suggesting my luck could change and that I should try DoubleU again. I spent USD60 today in the half expectation that DoubleU could now be trusted to provide fair gaming. I could not have been more wrong. I lost my money in about 30 minutes. It took 109 spins to get free games on Burning Chilies and the return was very poor. To add insult to injury I lost $59M in winnings and over $350M in ‘my pot ‘ when I changed iPads. I could not transfer the winnings to the new iPad. In my attempt to do so I inadvertently lost the whole app (slot game). Whilst I don’t criticise DoubleU for my own technical ineptness I do so for the unfairness of returns in the slot games. It is not about luck. Any help you can give me in recovering my lost $59M and $350M ,my pot’ would be greatly appreciated. Thank you T.Version: 6.28.0
✓ GeneralI’ve been playing these games for a number of years now, although in all the time I’ve been playing I’ve only ever had the JACKPOT once, this was when “my pot” had reached 35,000,000, this was a good 3 years ago. My pot now stands at 54,****** with no sign of getting anywhere near a decent win to keep the interest and fun going. Come on guys, play fair!.Version: 6.44.0
✓ I have reviewed this app beforeThe last time I reviewed this app I gave it 4 stars, this time only giving 3. I am echoing many of the other reviews by saying the payouts are lower and less often. Everyone likes to win, there’s no doubt but no one likes to lose either. They give you chances to win free coins by giving free spins, bonus wheel, mystery box and joining clubs but never enough to play for any length of time. I have never purchased any coins because they’re, well, worthless. At least at a real casino, your money has a chance to win real money. Don’t fall victim to these casino apps, if you need to buy coins to keep playing you may have a problem. Pay attention to the app developers responses and see how many are exactly the same, they hear but don’t listen. On the plus side, they don’t use pop ups during your play, only when you run out of coins, which is often. Good variety of games, need more video poker choices though.(Only 3 so far) There are lots of slot apps to choose from, this is one of the least annoying in my opinion. See for yourself but don’t waste your money paying for coins, these are supposed to be “free” casino slot machines..Version: 5.60.0
✓ No Big winsThis game is crap. I’ve been playing this for six years and it’s gone downhill so much that it’s pissing me off. I’m ready to delete this..Version: 7.38.3
✓ Fun but no thanksFirst allow me to thank you for your gifts. I wanted to share my thoughts not that it would make a difference but anyways I spent a little over a hundred dollars after getting app first night but I had read some comments about winsRatio so I began my research to see if my fun would be worth spending a hundred dollars a night because I noticed after about 75 dollars the winsRatio became further apart so it wasn’t me having fun it was you having fun because you’re in control of the wins and the game and I noticed it tonight after I had 9 million credits that I hardly had any nice pots. So I’m happy for you and myself as well thank you again but I’m Out it’s not fun when you don’t feel the excitement that one should feel when playing, it becomes more of burden so to speak. I get it but thanks again. I most likely will delete the app. I going to think a Little more on But we will see. See I told you it would make no difference you got the last laugh anyway. Later.Version: 6.34.0
✓ Blatant Rip OffsI’ve played this game for years. It was a good casino that gave you a few wins now and then. Then it was bought by some Chinese company and since then it’s a blatant rip off. I play on an iPad. I get a message when a jackpot is one on any machine. I constantly see the very low balance jackpots won, but never a big one. Not ever. They’re all 30,000, 10,000, 4,000 etc. I have had one jackpot in 2 years, for 36,000. My bonus jackpot figure is now up to nearly 70,000. That’s how far in between jackpots are. Machines seem to malfunction if you happen to be on a winning streak. They freeze in the middle of free spins so you don’t get to play all of them. Your customer service is a joke. I asked them to reimburse me for free spins that froze and basically the answer was ‘bad luck, it must be your internet connection. We don’t refund. Read the TERMS AND CONDITIONS.’ Funny that it doesn’t freeze on anyone else’s games. I’m just about to delete the app as I have done to several others that got too greedy..Version: 6.12.0
✓ Fun gameI would have rated 5 however recently you reduced the amounts of wins from 30 to 100 on wins down to 1 thousand. Very disappointed with the new amounts. I’ll be dropping the game but I know you don’t care.Version: 7.33.3
✓ DisappointedDead spins,meager payouts.waste of time. Double U = Double garbage..Version: 7.38.2
✓ DisappointedThey took away my favourite slots and now i don’t want to play..Version: 7.35.5
✓ Do not trustBe Very Careful Kevin Has Just Ripped Everyone Off With His Updates To this Game Changed The Rules Once. Again Download and use at your own risk Do Not Ever Sign up to paying anything for this app As you Will Be very Disappointed Have just been playing the new slot rosa played on high roller 6 billion 9 & 15 billions for for over 10 minutes up came the jackpot symbols 1 2 3 4 & just as the last was about to end it switched off said Maintenance spent so much on playing and to be abused in this way is beyond acceptable its Theft have sent numerous messages to Kevin and Jiny who ever they are and they just say there was an issue with the game but have not repaid me.Version: 6.26.2
✓ 👌not a bad game but no enuf bonusesHook a player up.Version: 5.57.0
✓ Slots not paying when you obviously have winsSo tired of your generic responses of sorry sorry doesn’t cut it it doesn’t fix the problem your games are set to play and win on certain things but they’re not paying when you have obvious wins and they’re still not paying what’s the point applying told you about several of your games with no response I have told you about these over the past years with no response back from you other than sorry keep playing how do you want to keep playing when it just wants to keep ripping you off it’s supposed to be fun it’s become not so fun anymore I’m not alone. After close to over a month me sending you screenshots you telling me that I need to sign out and sign back in was not the answer you updated your games and I lost 10 years of playing time all of my money I was at level 15 and now I have to start at level one not gonna happen people beware the response time and getting things fixed is like a turtle on crutches.Version: 7.16.0
✓ DoubleUCasinoLove the game but after last update game won’t play any games it closes the spp.Version: 7.37.1
✓ Biggest Scam appThis is the most rip off casino I have ever played. Every single review I have found says exactly what I’m saying so there is obviously something to it. I have spent so much in the past on this for absolutely nothing. If you spend $30 you should at least get more than 5 minutes of playing time. What annoys me most is that this isn’t even a real casino. If you ever do get lucky and win something decent, it’s all taken off you again within a day. People like this don’t deserve to operate and scam people like this. Absolute scum of the earth. Hope all the bad karma in the universe reaches you all one day and you end up bankrupt. The packages are of no value at all. You’re expected to pay a lot of money on very minimal coins. Disgusting..Version: 7.13.0
✓ ReviewFun games but O SO CHINCEY on the wins!.Version: 7.41.1
✓ AccountsGetting extremely frustrated with DUC at the moment as I cannot get into any other account except my husbands old account which he was kicked out of a year ago and cannot get into my own account. The free spins that build up to 50 by doing them each day are going to be reset cause I can’t get into the account to do them. Why should we suffer for a glitch in your system. If it’s not resolved you have turned me from loyal customer to a customer going elsewhere..Version: 5.49.1
✓ FeelingsIt is like someone turned off the payouts. Hardly ever get scatters. Disappointing..Version: 7.32.0
✓ Wish I could put minus 1000 stars!I won a Jackpot of $654,000,000 and My Pot of $1billion but the system didn't like that, within minutes a Maintenance sign came up shutting me out. When I was able to get back in some hours later, all of my winnings were gone! After sending message after message I was basically told, no problems with their system, there was a glitch but it's fixed now but you have nothing to be reimbursed. AVOID this app! Do NOT spend money, you may just have your credits removed too!.Version: 5.6.1
✓ Great Variety Of SlotsI’ve always enjoyed playing these slots because of the variety, but they don’t like paying out. In all the time that I’ve been playing I’ve never had a high jackpot out. Also, some of the in game features take an age to appear. If DUC improve on the payouts and frequency of in game features then I would give them 5 stars..Version: 6.46.0
🙂 DoubleU Casino™ - Vegas Slots Positive Reviews
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⛔ DoubleU Casino™ - Vegas Slots Problems
