HealthEquity Mobile App Positive ReviewsHealthEquity

HealthEquity Mobile Positive Reviews

4.1
4.18482 star

Total 10 Positive Reviews

HealthEquity Mobile App User Positive Comments 2024

HealthEquity Mobile app received 10 positive comments and reviews by users. Can you share your positive thoughts about healthequity mobile?

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HealthEquity Mobile for Positive User Reviews

Some technical issues, great customer support!When I left my job, I wanted to switch over to an individual account. I had some issues adding my bank account so that I could schedule my own contributions, but a call to the customer service quickly resolved that issue. They also switched me to an individual account and reimbursed the admin fee that was connected to having an employee account..Version: 5.3.0

Customer serviceHad a family emergency and needed to access some of my funds and Christine there at the online customer service portal did a fantastic job of getting me to the right places and directions on how to get this done. I wish the funds would have been available next day instead of 3-5 business days, but that was out of her hands! Thank you again Christine.Version: 5.2.6

Better but not perfect yetI believe when you leave a review, it offers suggestions of how to improve. When I see reviews of “it’s the worst app in the world” it’s unhelpful and probably a competitor trying to lower scores or someone that doesn’t actually want you to fix anything. This new app is a big improvement from the old one. I’d like to see easier filtering for “expenses”. but balances, investments and uploads are greatly improved. Login works great and thanks for fixing the face scanner. I look forward to further improvements..Version: 5.0.0

11Jan2021 Update - Touch ID WorkingUpdate: the biometrics is working perfectly with a recent update The Touch ID (i.e., BioMetrics) hasn’t worked for months. Error message mentions it’s because I may have recently updated my credentials, which I haven’t. I’ve deleted the app, reinstalled it and tried turning BioMetrics on again and again, but it only stays functional for a few hours.Version: 5.0.2

Very good app, much better than most benefit providersThe HealthEquity app needed a serious update, and in recent months that is why HealthEquity provided. Is it perfect, no, but it is way better than some of the other benefits providers apps that I use. It does appear that they are still working out some of the bugs, but it is improving very well. The fixes for FaceID are welcome as well as the document upload..Version: 5.1.1

Getting BetterI like the new look of the app. I don’t ever look at reviews that say “worst app ever” or something to that effect. If you’re going to leave a review be constructive and provide actual feedback. The developers can’t do anything with “worst app ever”. The look and feel are nice. I like the popover from the plus button a nice look. I like seeing my total contributions on the main screen. I will take thing here that is frustrating to me. When I get emails from you about my employers contribution or my employee contribution you should have the amounts that were added. I know that has nothing to do with the app, but it’s a frustrating thing for me. I like how much easier and clearer it is to add expenses and look at expenses. Over all nice job..Version: 5.1.2

Useful, but has bugs that need fixingNot sure where to report bugs, however, I’m seeing two bugs on v5.2.3: - I purchased items with my LPFSA card, however, the transaction detail shows my spouse as the name on card. I expected it to be my own since my card has my name on it. - I’m seeing declined transactions in the transaction history view that predate when I got the account..Version: 5.2.3

Great App!I love this App and company! The app is very user friendly and I’m able to access everything I need including being able to reimburse myself through a direct payment to my bank account. If for some reason you’re not able to figure out what you need though the App, the customer service department is fantastic! I’ve never had a bad experience! Keep up the great work!!!.Version: 5.0.2

Very patient and helpful account representativeFoottech in Lubbock, TX was not able to use my HSA card to purchase a much needed orthopedix insole. I talked to a Health Equity representative which was extremely patient and kind to explain the reimbursement process. I just wanted you know of his good work although I don’t recall his name, hopefully your records will lead you to him and he’ll be notified of a job well done. Bruce Maddox, Covenant Medical Center, Lubbock, Texas.Version: 5.3.0

Makes it so easy to use my accountsLove this app, have had an account for years and use the app a few times a week to check our balances, get reimbursed (since we need to get an additional HSA debit card but haven’t yet...) and see how our investments are doing. Love that everything is in one place and I can submit a receipt and be reimbursed almost instantly. Super easy..Version: 5.0.0


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