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Marathon ARCO Rewards App Complaints & User Negative Comments 2024
Marathon ARCO Rewards app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using Marathon ARCO Rewards? Can you share your negative thoughts about marathon arco rewards?
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Marathon ARCO Rewards for Negative User Reviews
✓ Worst savings everDo use the app or the gas station. you can get rewards for signing up but it will not let you accrue anymore points. I have put in my number each time I fill up. It has not shown any fill ups. I have doubled checked rewards number several times. This is a scam..Version: 1.4
✓ Bad appSigned out on texts and won’t let me use app or get rewards now this is crap.Version: 1.4
✓ Marathon stations don’t accept the appHad to download new app because old Make It Count app no longer worked. Instantly got a message that I just earned $2 off. Went to Marathon station, but could not get the discount because even though pumps say Marathon, store does not accept the new rewards app. There are 3 Marathon branded stations within 15 minutes of my house and according to the map of stations in the app, none of them exist..Version: 1.3
✓ Doesn’t Work!Was excited to sign up to get rewards from my local station. Didn’t work the first time. Second time it didn’t work. Message said “Invalid Account Number”. Asked attendant who acknowledged it doesn’t work and didn’t know why. Your email promotions come in regularly, too bad they can’t be used. Very frustrating!.Version: 1.6
✓ Original version was better for meI like the original version better since 99.9% of the time I paid cash and used the barcode, I have not used this new app since it came out as it has no barcode and have to use a card, I’ll use it once you add a barcode for cash payment..Version: 1.6
✓ Not price offThis app stinks. The old app you got 5 cents off on fuel this one you don’t. You would think they would keep up with everyone else where some are giving you 10 cents off..Version: 1.6
✓ JunkHow does this even work!? Says I was supposed to earn $2 off. Earned $0 dollars off this janky thing.Version: 1.6
✓ HorribleDoesn’t work. Continued to send dead link text. Ruined a good app..Version: 1.5
✓ Loyalty Rewards pinHow are you supposed to use this? When I’m at the pump it ask me what’s my Loyalty Rewards number. Oh this app it gives me no number to type in. I used my phone number but didn’t work..Version: 1.5
✓ Worthless!I’ve had this app for weeks now and nothing at my local Marathon store, time to go across the street where I can get a discount?.Version: 1.3
✓ Hate the new reward system.Will be giving a new 1 star review every update of the app. Company makes fortunes and constantly tries to make rewards harder to get and use..Version: 1.4
✓ Not ready for useThis app isn’t ready for the App Store. It isn’t a standalone app; it only asks for your phone number, where you receive a web link via text. But even the the browser-based experience is sorely lacking. It shared that you have earned money on your fill-up but it doesn’t offer any way to redeem the money. They shouldn’t be advertising this until it’s ready. Don’t waste your time with the program until improvements are made..Version: 1.6
✓ GARBAGEThis new app is so much worse than the MakeItCount rewards app. There is barely an app it just sends you a text and you have to log in on the web browser. There are also very few Marathons that actually use this new method. The last app was very easy and simple compared to this new one. I will not be using Marathon gas stations anymore. I can get the same if not more money off my gas at other gas stations and they have actual functioning apps that are SIMPLE and EASY to use..Version: 1.4
✓ Bunch of crooksI drive for work and had zero warning I would lose all my points built up over the years. I would go out of my way to find Marathon stations to spend the rewards at Target but this multi billion dollar profits company can do without my business after this bait and switch. What an awful change from the best gas rewards program app to a glorified web wrapper data mining app. Save your automated replies PR guys I’m not calling whatever poor person has to man your complaint line after this screw up..Version: 1.5
✓ SMS required to login EVERY TIMEThe way the login process was implemented on the Marathon App is extremely frustrating and not user friendly! To log in, you have to open the Marathon app, insert your phone number, then switch to the messages app to check the SMS, and click on a link, redirecting you back to the Marathon app, EVERY-SINGLE-TIME. Guys, it’s 2023, please allow the user to login with Face ID and that’s it! No more SMS, no more switching apps, no more terrible user experience. I hope the devs fix this!!!.Version: 1.2
✓ UselessI get a text with no link to set up. It’s been over a month. Please fix it.Version: 1.4
✓ Old Rewards Still WorkThe new rewards program is garbage if stations have not upgraded to it…. However, you can still get the $0.05 off per gallon using your old rewards card at stations that have not signed up with the new program..Version: 1.7
✓ Terrible. Program is useless.I have yet to find a Marathon store that accepts this program. So far none of them even know what this is when you ask a station employee. The old program worked. This is useless..Version: 1.5
✓ Doesn’t workI haven’t been able to figure out how to get this to work. I enter my phone number at the pump and nothing happens. No discount. The workers inside had no idea either. Update: I figured out why it doesn’t work. It’s because there are almost no marathon stations participating in the program. I contacted Marathon rewards support, and that’s how I found out that most stations aren’t participating in this program. They also said there’s nothing they can do to get the ones near me to participate. Strangely, the station I go to advertises marathon rewards even they don’t accept it..Version: 1.4
✓ UselessYou can no longer access your account if you opt out of text messages.Version: 1.4
✓ Doesn’t even workI put my mobile number in the app and never got a text. And according to the other reviews this same issue happens to others. Terrible app design. The one things it’s supposed to do doesn’t even work..Version: 1.6
✓ Completely uselessThis new app won’t even send me the correct link to get started and it has been over a month that it rolled out. Would give it a minus 5 if possible. It is 2023 fix the app already..Version: 1.4
✓ Not working at almost ANY locationsI have called support and informed them of inoperable situation. No help provided. No solution. Shopping elsewhere now..Version: 1.6
✓ Rewards do not workTapped the fuel discount that I wanted, went to the pump and did not receive my discount at all whatsoever. Asked the cashier where my $5 off went and she just shrugged. The app says you get the discount at the pump it was not there. FIX THIS!!.Version: 1.7
✓ UselessPlain and simple… it doesn’t work. There are no rewards, no way to accumulate points…nothing ☹️.Version: 1.4
✓ Doesn’t workI agree with Dave’s review. I am not getting my discount or points. I have tried at 3 different stations on several occasions and have not got one receipt listed in my account. I liked the other app much better..Version: 1.5
✓ Update profileI open the app, I must complete my profile to use my first reward - but no keyboard appears when I try to update a field!!!.Version: 1.4
✓ Doesn’t workI put in my phone number like I always have. I’m getting the 5 cents off but that’s it. No rewards are adding to the new account and I tried to use a $2 reward today and didn’t get that either! Go back to the old app!! It worked!!.Version: 1.3
✓ GarbageI have used the rewards card for a long time, the old system worked flawlessly. I used the new rewards program today, nothing saved at the pump, I received a text message informing me I just saved 10 cents a gallon, yet nothing taken off at the pump, completely argue with the other reviews, completely useless, if I cannot get it to work by the next fill up,will delete the account and use the other rewards offer from the other stations around me….Version: 1.4
✓ Doesn’t workI liked make it count, then they stopped that I signed up for this and try to sign in they want my phone number, so I give it and they are suppose to send me a link. the message says here is your link or something but, no link. You need to work on this app..Version: 1.4
✓ Horrible!I can’t even believe how horrible this app is now. There was nothing wrong with the other one. I just got another email to download the app when I’ve had it downloaded since the switch. I’m done with this..Version: 1.4
✓ Waste of timeI bought gas at Marathon 3 times. 3rd time it wouldn’t let me finish putting my phone number in. I tried several times. I never got any credit on the app. I’m done..Version: 1.6
✓ Crap reward systemI’ll go back shopping there if they bring back make it count reward system..Version: 1.4
✓ Can’t use the rewards?I went to 3 Marathon gas stations to use my rewards and the rewards system was not available? Not wasting my time anymore with this! Bring back the old system it actually worked….Version: 1.4
✓ WorthlessI don’t want a text message to login to an app. Why is it logging me out constantly? The new rewards program is crap, and if you unsubscribe from the ENDLESS text messages, you can’t log back in to your account. All of the great things about the old program went down the drain. I guess I will be going to Speedway for my gas now. At least I can actually get rewarded for fueling up and buying things from the store..Version: 1.3
✓ Frustrated and tempted to go somewhere elseWhy did they change? This is so frustrating and is such a pain to log in. Everything worked fine before and it was soooo much easier to use. I am trying to use my rewards now and it is such a pain!!! Nobody understands it at the counter and cannot help you. Looks like I am about to switch where I get gas because there reward program is so much user friendly. Come on, the reviews are in, time to go back to the other one or get a MAJOR revamp on this one!!!! From a loyal Marathon customer..Version: 1.2
✓ GarbageThe 2.1 rating says it all. I tried to redeem my $1 earned. Absolutely nothing happened. I don’t even know how I am even saving getting Marathon fuel. I will stick with Shell. Every thing is self explanatory and super easy. I am done with Marathon.Version: 1.5
✓ Do not getAbsolutely horrible since the change. The app never works and doesn’t give you the rewards when you activate them.Version: 1.6
✓ Doesn’t workThis app doesn’t even work , what’s the point???.Version: 1.6
✓ Good luck you’ll never actually get any of the rewardsYou won’t be able to use spend or any of the rewards it’s all a big scam basically Also let’s say the system is messed up which Is highly likely and your alternate id is not being accepted which is highly likely if you contact support and tell them your missing rewards and send them a pic of the receipt lol they will message you back saying nothing but this “some gas stations do not do rewards” it’s basically All they say in some copy and paste answer but even though you earned rewards there before and even if the gas station advertised it and even if it says on the receipt they do the rewards I guess nobody actually helps or works there it’s all bots pure scam beware pure scam.Version: 1.7
✓ App is confusing but gets job doneFirstly, it’s not a stand alone app. It redirects you to your mobile browser. While easy enough to navigate, I find it annoying to have to jump between the two. Also, the 5 cent discount doesn’t show up on my receipt but it appears that it may be a credit towards the next gas purchase. If that’s true, it’s misleading and confusing. Finally, the general tracking of your rewards is not as clear as it needs to be for users to know if anything is working or not. Speedway makes the process more clear for us simple folk. Simplicity sells..Version: 1.6
✓ UsessEver since the app changed, it never works at all. Useless app now. Rewards don’t work at the pump anymore..Version: 1.5
✓ WorthlessI’d give it -5 stars if I could. Worst app I’ve ever downloaded. Tried to use it and didn’t receive the discounts I was supposed to get. They advertise it at this marathon but apparently it doesn’t work here either. Don’t bother with this. It’s not worth it!!!!!.Version: 1.4
✓ Used to workAre used to get five cents a gallon with the rewards. When they started the new system we have here, nothing works. They don’t even tell you on the new app what number to put in if it’s different to make it work. And the people that run the station have no idea..Version: 1.6
✓ This is WORTHLESSThis doesn’t sync with the old Cents Off rewards. It doesn’t give you credit for getting gas. It gives you 5¢ off and that’s it. It’s absolutely worthless now that they changed it. Why get rid of the old when it worked? I used to drive out of my way for Marathon gas because of the rewards, now I wouldn’t use Marathon if it was in my backyard..Version: 1.4
✓ Unable to use pointsI live out in the country and I have one Marathon gas station near me that isn’t 20 minutes away. I am unable to use the reward at the pump. Based off the map that I see on the app, there are only certain locations that will be able to accept the rewards. Not sure why this is, but I am not willing to drive over an hour just to use the rewards. Marathon, do better..Version: 1.4
✓ Doesn’t work.The cashiers can’t even figure out why it doesn’t work..Version: 1.5
🙂 Marathon ARCO Rewards Positive Reviews
Marathon ARCO Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Marathon ARCO Rewards.
⛔ Marathon ARCO Rewards Problems
