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- 71.1SAFETY SCORE
- 4+CONTENT RATING
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HSA Bank App Complaints & User Negative Comments 2024
HSA Bank app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using HSA Bank? Can you share your negative thoughts about hsa bank?
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HSA Bank for Negative User Reviews
✓ Scam companyThis is the most scammy company, stealing people’s medical money as “fees”. If I could choose another company I would, pushing for my company to change next year. Avoid this company if possible!!.Version: 1.8.72
✓ A Hot MessThe app is a hot mess, and so is the website. (Not a shock—the app is mostly a mobile responsive version of the site.) Login on the app stalls out until I force a restart, then in works. Getting into the Devenir section is impossible on the app or the web. I’ll end up having to pick up the phone. If I had other HSA options, I’d migrate. As it is, I’m a captive audience..Version: 1.9.54
✓ UselessMy organization moved our benefits into this company and I wish they never did. I downloaded the app and I should have known better with this horrible score. This “app” brings you to the web version of the website. But before it even does that, you have to log in, close it and the go log in again before it actually lets yo in. If you try to view messages it won’t open any of the attachments to read what they are trying to tell you (because it’s trying to open up another window which is not supported within this so called “app”.) You need to just use the website, don’t waste your time with this HORRIBLE app. It’s useless..Version: 1.4.67
✓ Can't manage expensesMy company just switched to HSA bank and I just used the app for the first time and can't understand why managing expenses/getting reimbursed is not part of the app - if my HSA app could only do 1 thing, that's the 1 thing I would have it do. Also not an app thing, but I use a normal US bank and when I tried to get reimbursed my banks routing number is "restricted" so I guess I'll be getting reimbursed via check :/.Version: 1.9.54
✓ HORRIBLE APP AND WEBSITEThis app is horrible and, despite the 1 star review, it doesn’t seem like they are doing anything to fix it. Where to begin? The log in is a pain. Most of the times, you have to try two times because the first time it’s just stuck. Despite telling it not to challenge my device, I kept having to do an extra step to verify before I can move forward. And once I finally get into my account, the app is sooooo slow at doing anything. And MANY TIMES my claim gets rejected because the system did not receive the second page, despite showing that it did. And that took me awhile to figure out as the rejection notice is very ambiguous about why it rejected my claim and what it wants from me. You get a standard rejection notice. AND DONT EVEN TRY TO CALL CUSTOMER SERVICE because I gave up on that a year or two ago because all they can do is send an email to the claim company because it’s a third party situation. Most of the times, I just end up using the website instead of the app. But the website is equally bad so I have to switch back and forth and try to pick the lesser of two evils to get the work done. Very upset that I’m always required to DO TWICE THE WORK because of how horrible this app and website is..Version: 1.4.58
✓ Overview but that’s itThe app gives you an overview of your account balance and contributions. If you want to look at your expenses or pay someone it turns into a shell of the website with 2 point font and lots of scrolling. It use to be a better app before it was “improved “.Version: 1.8.72
✓ MehAt best. The dashboard function isn’t terrible; it shows account balance and you can get to recent transactions, but it would be significantly more useful if transactions were directly accessible from the dashboard instead of the multitude of options available to give your money to one of their “partners”. How about a barcode scanner that isn’t linked EXCLUSIVELY to the HSA store?.Version: 1.8.72
✓ Not handling iPhone 14 Pro layoutThe app doesn’t allow access to the menu or top of the app as it’s hidden behind the Dynamic Island and WiFi/battery data at the top of the screen. Unusable!.Version: 1.9.54
✓ This app is terribleLooks like a freshman CS student wrote this as a final in 48 hours. Everything I try to do leads the website being placed in a browser view. That is if it loads. Otherwise, you’ll be stuck a screen with 2 button to either “Go Back” or “Logout”. Was hoping to get my HSA Card into my digital wallet but doesn’t even look like the app knows about the HSA Card..Version: 1.8.72
✓ TerribleThe old app had some issues, but was way better than this new app. I am frustrated that there is no option for logging in with Face ID. I am extremely frustrated that there is not an easier way to scan for eligible items; the scan with the camera was much easier to find a product at the store, having to click a link to open a web browser and manual search doesn’t work well and makes it much more slower and frustrating to check eligibility of an item. This app needs to be overhauled … big time. Like others have said… it’s like using the web browser and there’s no point of even using this app..Version: 1.2.0
✓ Significant downgradeUsually when a company puts out a new app it’s because the old one couldn’t keep up and they want to release new features. That’s absolutely not the case here. For whatever reason, HSA Bank released a new app with LESS features than the previous one which makes this app SIGNIFICANTLY inferior to the one they used to have. Remember when you could use touch/ Face ID to access your account from the app? GONE. Remember when you could at least use password manager to log in via the app? GONE. How about the ability to modify and easily navigate to your account and its features? GONE. Whoever decided this was the app to release and replace the last needs to be fired. This is a complete train wreck compared to the last one which was glitchy, but at least was useful and easier to navigate and allowed us the ability to use touch/ Face ID to log in. Shame on you HSA Bank for releasing this. I’d rather log in via a mobile browser than use this terrible, terrible excuse for an app..Version: 1.2.1
✓ Feature doesn’t workThe button that says “don’t challenge on this device again” for two step verification doesn’t do anything. it just keeps doing the verification..Version: 1.8.99
✓ The most crappy app ive ever seenEven tho i have checked Remember me and Do not challenge me kn this device, it NEVER remember it..Version: 1.9.54
✓ Trusted Previous App to Save ReceiptsI trusted the previous app to save my receipts from the year, thinking that this functionality would not just randomly be removed. All of those receipts have been deleted and I don’t have back up photos. I guess you were not supposed to use that to save your receipts at all. I am very disappointed and wish there would’ve been some kind of warning for us to download our data out of the app before they just got rid of it and told us we weren’t allowed to login anymore. I didn’t think I would need to keep separate back up photos of paper receipts since this is my HSA’s app and it offers this function as a way to record data. Very disappointed that we were not at least told to get our data out of the app before the company just completely changed it. Did they not understand that people were going to lose things that were only in the app and not on their site?.Version: 1.1.0
✓ Why?The old app was not great, that I will admit. I had to jump through hoops to even be able to log into this new app because my login did not transfer over. All of my logged receipts and invoices are gone. There was no notice of this new app launching to enable me to save those invoices and bills. To rehaul an app like this is fine, but to completely discontinue the use of the app all together, only to replace it with a different app that took me 3 days to even gain access to, just to have all of my meticulously saved paper trail just disappear without a whisper of a warning, is literally insane to me. Unprofessional, irresponsible, careless. I would give this -12 stars if I could. Hopefully I can find the receipt from 3 months ago that I need to prove my $400 backpay. Thanks guys..Version: 1.2.0
✓ App reflects the state of American insurance companiesQuite disappointing that the developers forced us to uninstall the old app and install this new one instead, only to see a clunky interface with webpages formatted for actual computers with a big screen rather than a small phone screen. I feel bad for anyone that has trouble reading small text because it’s even hard to tap the right checkboxes which all are way too small to be convenient. Filing requests for reimbursements are a hassle and I have to navigate to the same webpage repeatedly for each transaction rather than a simple “return to the last page”. I see no advantage to this app over their website..Version: 1.4.67
✓ Can’t loginThis app is horrible. I have tried re-installing, etc and it refuses to allow me to login. I’m able to login fine on the website. The app allows me to change my password, etc but refuses to allow me to login. I really believe the HSA makes it as hard as possible in uses so they do not use all of their balance which then goes to them. Wish my company would switch back to our old HSA bank..Version: 1.9.54
✓ Understand what’s important to the usersI have the app downloaded on the phone. The log in is not streamlined, and takes multiple steps to get user and password entered. Tax forms and information are difficult to find ams access. The minimum requirement to be held in the cash is not clearly listed, not in FAQ. The company I work for has the option to invest with TD or Devenir, for novice investor, the learning curve is steep and difficult to use. There’s no streamline way to access investment portfolios. I have not had any expenses, therefor unable to report on that user experience. If you are an employer, please consider different options for your employees before settling here..Version: 1.4.67
✓ This app is an untrustworthy embarrassment…The old app wasn’t perfect, but at least it mostly worked, and I could do basic things like see my account balance, and log in securely with Face ID, and upload receipts. This app doesn’t even show pending transactions (three this month that HSA bank texted me about, and said “log into your account to see the transaction details” just aren’t there - I finally found them buried deep in a menu on a random page that allowed me to use an SSO link to pull up my account history) doesn’t save my login info, and I’m not going to trust anything that pulls up a pop-up in-app browser to upload receipts reliably, and not lose my HIPPA protected data - not to mention how painfully slow the okta links are to load… I have no idea why, in 2022, a BANK would choose to do a scrap-and-replace project like this, rather than continuous improvement of their existing app, but this app feels like a irresponsible release… If I could give it zero stars, I would… (This is a petty aside, but it gives a window into the lack of attention to ANY details in the app: I don’t know how this even made it past HSA’s marketing team - their logo doesn’t have the appropriate spacing around it, and is just crammed up in the top corner.).Version: 1.2.1
✓ Needs improvementYour app never loads properly on the first try. I always have to close the app at least once and relaunch it. Also, I get challenged every time it does I try to log in despite always clicking the “remember this device” option..Version: 1.9.54
✓ Just their website in an appIt’s really just their website put inside an app. The same thing can be achieved by just going to their site from your browser. Waste of time!.Version: 1.9.54
✓ It’s just a web browser…This app is literally just a web browser that loads their site. I mean, I guess it works, but why even bother? Especially since it’s somehow not bringing up my saved passwords for the site. It’s easier to just save a bookmark in safari and access the info that way. I’m just glad that I’m almost done with this company. We already had to redo our logins because our usernames used to be our last name and part of our SSN, which was a huge security concern, and now we have to switch to a new app that is just pointless. I wonder what’s next..Version: 1.4.99
✓ New version is unusable!Just got prompted to download the new version of the app. Complete disappointment! Had to do a new login (which is not so surprising nowadays), had to use my email to verify TWICE (other apps either have face id or let me use my phone text which is much easier), and the worse part is that the dependent care account page looks like a website instead of an actual app. How is it that the HSA account looks like a mobile app but you couldn’t do the same for the Dependent Care account!! I can’t see anything, have to zoom in a lot and it’s overall a complete headache. I can’t use the app like that, it is not user friendly AT ALL!!! Please delete this new app asap and either create something usable or don’t bother! I won’t be using this app at all, deleting it from my phone immediately. If I could give 0 stars I would..Version: 1.2.0
✓ Useless appUseless app with a bunch of recent shill reviews. Went from 1 star to 4.5.Version: 1.8.72
✓ Slow and uselessSlow login and then never can get to any of my data. Worthless-use the website instead.Version: 1.9.54
✓ Useless appClunky and buggy. Slower than using mobile site. Reimbursement request errored out. But mobile site handled it just fine. Login page frequently freezes. Useless, useless, useless. Whoever designed this app should be let go..Version: 1.8.99
✓ Intentionally awful?It’s hard to believe a large company like HSA Bank can not figure out how to make a user friendly app when hundreds of small credit unions across the country are perfectly capable. Moreover, they know their users are part of a captured customer base, as HSA options are usually employer-chosen. So it’s hard not to be cynical and assume that HSA Bank is providing an awful experience in order to keep more workers’ money locked up in their crappy service (presumably so they can use our money to invest in other things and make more money for themselves). I will be doing my best to encourage my employer to change providers..Version: 1.2.3
✓ Horrible. Nothing was wrong with the 1st One!This new app is absolutely horrible and added 0 additional value from the original. In fact it actually has made the customers benefit worse, which I never thought possible being an IT professional, but here it is. The customer can just use the website and get the job done faster. Horrible API built into this app to log user in and display web based info, totally obvious. You all wasted your money developing this and disabling original app. Im deleting and just using the regular website, its annoying to have to do but frankly faster and better presented. Sorry but Im not sorry..Version: 1.1.0
✓ Insultingly bad, borderline useless!It is clear you do not test your product at all before releasing it to the public. If i had the option to use a different bank i would but unfortunately you are my company’s chosen HSA provider. Perhaps this captive customer base is why you feel like such a useless app is acceptable in the first place. Please fire your current team of app developers and hire some people with at least a high school level of competence. Whoever wrote this app might be cheap, but even if they were free it would be overcharging. The old app wasn’t perfect but it was at least an app optimized for phones with basic functionality. This abomination is essentially a broken website mirror with most of the features removed. You can see a basic account overview, and you can upload an expense receipt. But it is like using a web browser. Everything is zoomed way out, and the upload feature is a link saying click to browse your computer. When you try to update a provider address you get a window completely out of size you have to scroll around in. At the end of it all I was randomly logged out. There is no option to use fingerprint login so you have to type everything out each time. Overall i’d give this a 0.5/5 and would not recommend anyone waste their time with it..Version: 1.1.0
✓ What a waste of spaceI don’t even know where to begin with like if garbage you forced on people, but let’s say I wish I could give you less than the 1 star to review it. I mean, with your funding being the only HSA bank provider you would think you at the very least could offer customers a user friendly platform. The previous app worked just great but this “upgrade” is an insult to everyone relying on your service. For one, what is it with logging in constantly? Why even give us an option to select “remember me” if the application doesn’t give a flying $#%* about it and makes you log in constantly anyway? And what happened to Face ID? I mean, the rest of the world is just fine using it for their platforms as were you a hot minute ago? The next thing is, why in the ever-loving-god is it taking a week for dedication and credits to show??? In todays world with todays technology, there is absolutely no excuse for it to take this long! My little hick-town bank that serves more cows than people has a better system than what you concocted here. I have never been compelled to leave a bad review, but your *hitshow takes the cake!.Version: 1.2.0
✓ Fix this APP!!!What is wrong with this app? It loads inconsistently. It doesn’t recognize my Face ID and it seems fragmented. Fix this App!.Version: 1.9.54
✓ Illegible without a magnifying glassFonts in the Manage Expenses section are infinitesimally small, and early impossible to read without pinching and zooming every page and interaction. App needs to be optimized for mobile. The user experience is excruciating. Also, the app makes you log in and authenticate with a second factor every time you use it, even if you ask it to “remember you on this device“. So annoying..Version: 1.8.99
✓ Might as well remove the app from AppStoreI used the previous app frequently to reimburse myself or upload receipt and review transactions. Prior to the recent update, I was also able to sync my account to quicken. With this update, it looks like they don’t want customers to use their mobile app. This new version is just a wrapper on their desktop website, which is so hard to use. I have seen companies gradually improve their mobile apps, but never seen someone so drastically make it unusable. Bring back the old app, or just shut down the app completely. There’s no use for this version of the app..Version: 1.2.0
✓ Looks like they dropped development for a mobile appGot a prompt to delete and install this new version of the app so I did. This one is little more than a wrapper for the website. Not great, but neither was the actual app version. This app offers Face ID and that’s about it for features the site doesn’t. I would cut your loses and just go right to their site in safari, that’s what I was doing before anyway. The site isn’t great either (clunky, slow, kinda messy imo) but it’s definitely more responsive than either version of the app I have a lot of health problems and insurance stuff is always just an inherit bummer to deal with. But no matter how I access Hsa bank services it will do what I need, sometimes I just have to dig through a lot of menus and spend some time waiting for things to load is all. 2/5 app though and I think that’s being generous.Version: 1.2.0
✓ This app is basically a web browserThis app is terrible. Its basically a web browser, and I have to log in from scratch every time I try to use it, as it doesn’t allow face recognition login from my phone. Even though I chose the option to remember me, it asks for my user name every time, and makes me do the double authentication. The interface of the app is basically a zoomed out web browser. I have never made an app before, but I could have done a far better job. The old app was much better. Would have expected far better from HSA Bank, but if their app is this bad, how is their customer service and management?.Version: 1.1.0
✓ WHAT WAS THE POINT???????I don’t understand why the old app had to be replaced with this virtually useless app. It logs you out constantly, it never keeps your information saved or logged in, and it almost always requires email verification! I’m a full time student that works part time and my HSA is linked to my work email, so to even access this app it has to be a day that I’m working!!! By that point I can just access it on my work computer. So what is the actual point in this app? What was the point in making us use something even LESS functional? Please fix all these flaws immediately or bring back the old app, the existence of this one completely baffles me.Version: 1.2.3
✓ Face ID made it worseI didn’t think this app could get any worse, but it just did. I set up Face ID on my iPhone 14, thinking “Finally, they’ve moved back into the 21st century.” Ha! Now I can’t even sign in. I’ve deleted the app and reinstalled it. It worked great the first time, but now it’s back to the spinning black circle again. I hate this app so much. If it wasn’t through my company, and I had a choice of which HSA to use, I would definitely be moving to a company that knows how to develop a mobile app..Version: 1.8.72
✓ High School Development?I don’t even know where to begin, they seriously need to hire a professional UI UX designer, and make sure everything is actually developed in a stable app. I didn’t love the HealthEquity app, but it is 1 million times better than this..Version: 1.8.99
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