- 91.4LEGITIMACY SCORE
- 94.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Grab: Taxi Ride, Food Delivery App Complaints & User Negative Comments 2024
Grab: Taxi Ride, Food Delivery app received 129 complaints, negative comments and reviews by users. Have you ever had a bad experience using Grab: Taxi Ride, Food Delivery? Can you share your negative thoughts about grab: taxi ride, food delivery?
Please wait! Grab: Taxi Ride, Food Delivery Facebook comments loading...
Grab: Taxi Ride, Food Delivery for Negative User Reviews
✓ Useless support.Never saw such a popular app with zero support(except of fb maybe). Once placing the order you have no choices of contacting anyone, not grab not the restaurant you’re basically stuck with some useless instructions on how you can do nothing to cancel or revise your order. App is also not easy to navigate, made order and then it says restaurant was. and took much longer than they estimated to arrive. Only give 2 stars as the order did arrive eventually and the delivery guy was nice, otherwise would be 1. Not the best experience so far.Version: 5.298.0
✓ 2022, more services, but the basics are still lacking2022, still the same. The calling feature rarely works. With both parties connected but neither can hear each other. It could take several tries to have a successful call. This happens even on a 100mbps cellular connection. The app has more features like shopping which can be useful. But come on, get the voip call feature working correctly. It takes 3 or more tries to get it to work. This frustrates both riders and drivers. 2021: the app has a call feature so drivers and riders can call for free. But the calling feature has like 20 seconds lag, making it fairly useless unless the stars aligned. I’m guessing Grab doesn’t put much focus on their servers.Version: v5.216.1
✓ A very difficult app to use if you want to find pricesHow this receives such positive reviews is beyond me. Unless you are actually in the place from where you wish to travel, or if you are currently in a place where you cannot use Grab but want to check the price (for example) from an airport destination to which you are travelling, it is very hard. We also found that Grab in Thailand was always more expensive than ordinary taxis. Been in SE Asia 2 months and not used it once. Always too expensive or too difficult to get a price..Version: 5.241.0
✓ Scammer fkrGrab sold me food that doesn’t exist at the location. I was told to pick up food from a vendor that has nothing to do with my order. Grab wound not refund and offer any compensation for wasting my time and exposing my transaction account. While trying to resolve the issue Grab removed my access from the help centre. Eman from the help centre gave himself 5 stars for not resolving the issue while finding where to rate the resolution could not be found. This app should be removed from the App Store to protect customers..Version: 5.253.0
✓ Delivery time not accurateThe delivery time is not very accurate. It gives you a time for delivery but once you place the food order then a new time (always longer) comes up. I was given 40min delivery time but once I placed the food order this went up to 50-60mins with no option to cancel..Version: v5.150.1
✓ NsPlease let us cancel the ride when needed. Thanks.Version: 5.242.0
✓ So expensiveAs soon as I set off, I decided not to leave and returned to the starting point. only walked a short distance but charged a very expensive fee..Version: 5.273.0
✓ Be careful when loading money as its not transferred when you go to another countryUsed grab in singapore and went to malaysia thinking it will continue and funds will be there but no balance was zero. I told customer service to transfer funds over as im in singapore for a holiday. Customer service said no and funds will be there when youre back in singapore thinking i live there. They even rejected to refund me..Version: 5.224.0
✓ Bad Delivery. DILARANGIf your delivery order has a mistake, they will not refund you. Their Help Center responds every couple of business days but leads you on an endless journey instead of resolving your issue. I had a very simple issue, I ordered 4 of a beverage and only received 1. It is a simple mistake and needs a simple refund. Instead they messaged me back and forth for days, closing my issue and forcing me to reopen it, delaying and wasting time. Then several days later they ask me to send a photo of the beverage I received as well as the receipt. You have the receipt, it is in Grab, I created this help center ticket from that order. And as for the beverage, I drank it many days ago. Just simply refund me for the drinks you did not deliver, stop making it difficult. Such bad service compared to real apps like Uber..Version: 5.285.0
✓ Cab conditionsSo hot in cab. A/C blowing hot air. Sweating in the cab and jam.Version: 5.266.0
✓ They canceled but we can’tThey canceled our order many time but just after placing a order or after waiting 20 min and the order show not in kitchen yet we can’t cancel.Version: 5.289.0
✓ Used to be happy - now they are going downhill it seemsVery happy with Grab. They always resolve any issues quickly and professionally. I’m just worried prices may go up too much if they form a monopoly! Stay kind, Grab (one can only live in hope) Update: they seem to be going downhill - that previously stellar reputation has been tarnished by bad customer service. I was almost poisoned by some food and they insist on giving me only a partial refund. I will be avoiding them in future.Version: 5.297.0
✓ Shady Business PracticesGrab in the Philippines engages in very shady business practices from allowing drivers to cherry pick their rides to cancelling food orders claiming that there are no drivers available, yet when you immediately from the restaurant on either side the order immediately goes through. I have tested this on numerous occasions and my assumption is Grab has given restaurants a secret way to cancel orders to avoid taking blame for not fulfilling the orders. Additionally, in the Philippines grab has essentially stopped accepting foreign credit cards for food delivery to prevent charge backs because they act in such a fraudulent manner. What is going on here? I wish Uber was back as bad as they are grab needs to get light shone on their corrupt mess they are operating in the Philippines. I have dozens of photos of evidence of wrong orders and misdeliveries yet they only give partial refunds. This company is a group of scammers and holds a monopoly in the Philippines in my opinion..Version: 5.277.0
✓ Bad supportVery bad support!!!!!.Version: 5.279.0
✓ Terrible serviceSo many people hate this app, worst customer experience ever.Version: v5.122.0
✓ 100+ Cities Delivery does not workThe feature that allow for overseas delivery states that only credit cards can be used as payment. Upon entry of credit card details, I’ve learnt that all cards starting with 37*, 4*, 50-55* are not accepted. Guess what? Those are ALL cards related to American Express, Visa and Mastercard issued across all banks in the world. So, what credit/debit cards exactly are you accepting, Grab? Don’t launch features that are obviously flawed, even if they’re beta. You have let down my covid quarantining old parents who are back in Malaysia - as I promised them I could send them food..Version: v5.216.1
✓ AppThe app was very glitchy & slow today, even when I had great wifi :(.Version: 5.242.0
✓ Worse app for customer supportHungry and ordered food? If there is a problem bad luck. You can not contact them for a minimum of 48 hours. If you find the number you can call but they will never answer and tell you to report it in the app for a more efficient service. The app tells you to email, it goes in circles. If you pay by credit card the driver cancels the order and keeps the food. 2 times in the last 2 days. What do you think after waiting 48 hours for a response (lucky there are other apps I could order my food). Thank you for your feedback bla back automatic response. Not worth it use someone else or call a restaurant direct.Version: v5.126.0
✓ Why andriod can but iphone cant?I rely grab a lot for my 3 meals, i just switched over from andriod to iphone today. Andriod version - i able to track the progress of the delivery when the food is out for delivery. It’s to prepare myself when the driver is near and also and make sure no suspicious activities which I experienced before. After picking up my food, the driver stop by another residential area for 20mins over. But at iphone, i cant even track the driver, i only being notified that my food is out of delivery. The transparency of delivery is important so we can order with worry free. Kindly take a look into this. Thank you..Version: 5.189.0
✓ DownhillThe app is average at what it is supposed to do. The customer service features are nothing more than embarrassing and broken. After waiting in a phone que for a while I spoke to an unhelpful operator to told me to wait until the company updates the app to fix the issues on their end. Completely unacceptable and needs to change. If you can avoid avoid using grab then do. I hear LINEMAN is great..Version: 5.255.0
✓ Bad user experienceIt’s not convenient to use when you are in a hurry, because the assigned drivers often need to another drop off first(the navigation is also not good enough) and their weird wallet top up requirement! I wish it could be designed to give users a better experience..Version: 5.281.0
✓ Terrible for restaurant deliveryLive in Ban Chang area and the restaurants seem to cancel almost every order now. We’ve never been rude, difficult or not paid so there is absolutely no reason for this to happen. I think other areas of Thailand might be more reliable but it just seems so inconsistent around here and Grab should really keep an eye on how many cancellations are happening. We’ve found a couple of places we can contact directly with no issues and friends do the same now too, so Grab are losing out on business around Ban Chang. For the record, Stupid Fries has been the worst cancellation culprit, but by no means the only one, it’s really tiresome when you just want a bit of food delivered after a long day..Version: 5.232.0
✓ Can’t pay with credit card for overseas food orderI was delighted to see that I could order food delivery for my parents in Malaysia. The app states that payment should be made using credit card. However, upon trying to pay, the app did not accept my overseas credit card. I tried with my Malaysia credit card but the app also did not accept it. I can confirm that it was not an issue with credit card limits. I have used my overseas credit card for grab car and grab food in Malaysia before and it worked well then. Please fix the payment issue. Otherwise the functionality of ordering food delivery overseas is as good as being pointless..Version: 5.253.0
✓ UNSAFE DRIVERSMy girlfriend was harassed by a driver before dropping her off at home. Even after dropping her off she was receiving phone calls from him making her uncomfortable. I called customer support to report the driver. They said they would have to call the driver to ask the situation of what happened. I told them no after I explained he could be crazy and now he knows where she lives. If something bad were to happen with his job he could come back to her house knowing exactly who called to report him. Then they explained that’s the only way they could do it. So in the end I didn’t file a report and he’s still out driving Grab customers. Good job team👍🏼.Version: v5.203.0
✓ Horrible companyI tried ordering something from several restaurants but the "Deliver Later" feature is a joke. You cannot have a driver deliver abiut 30-40 minutes from now. They will only start delivering 2 hours ahead of time! What an absolute joke! So in other words, you have to plan a lunch BEFORE the shop even opens for the most part and when you can finally order you can't because you're at work and can't eat your lunch because it's AFTER your scheduled lunch time. But it you wanted to order now then you can. And sometimes the driver cancels on you because they have another delivery that pays more, and you have to wait for another driver. I really hate Grab..Version: 5.273.0
✓ Great idea but latest releases are very buggyLike the app and have been using it for nearly a year. On the whole it is a good way to get food deliveries. However, since December it began asking me to ‘help us update this address’ every time I want to use my home location. Now it gives me an error message every time I try to save the changes. I also can’t just choose the location on the map and try to save the details as I get the same error message. I have had to resort to sending the driver my address details in a message, but sometimes the messaging feature doesn’t work. Really painful trying to explain it to the phone..Version: v5.134.0
✓ Cannot change language to englishUseless app if you speak English. Everything is written in Thai so you cannot read any menu items. No response from the help center, very poor unhelpful support team. Use FoodPanda instead..Version: 5.175.0
✓ Unable to add a second destinationAfter switching to an IPhone 11 I cannot add a second destination. Due to some glitch the app lacks the +sign that should be located next to the first destination that when clicked opens the field to add a second one. Which means that when I reach the first destination the trip is marked as finished. Then I have to rebook another trip and pay again for the base fair. I normally just pay cash to the driver off the App to take me to the second location which makes feel unsafe since there’s no record of the ride. I could get off the car and request a second driver through the app but due to the heavy Manila traffic it takes a long time until another available driver can be found..Version: v5.127.0
✓ Account Hacked / Unsafe AppThe security of the App is poor. My account seems to have been hacked or someone has been using Grab rides under my name. I keep getting emails of receipts. Good thing is I don’t have a payment card on my account. So far all transactions have been cash. App support is not helpful. No chat line to report. I’m only offered a live line which I have to call and it will cost me money..Version: 5.272.0
✓ Problèmes de gpsIl nous localise presque toujours au mauvais endroit!.Version: 5.247.0
✓ Customer support?I really have loved the service. But since adding my Visa card I could no longer connect to any drivers. After removing my Visa card again, I am now able to book with cash and connect to my drivers. There is a bug that needs fixing, as I would prefer card payment instead of cash only. A few of my friends have had the same problem and can only connect to drivers when choosing cash only. Hope to hear back soon..Version: v5.165.0
✓ Let down BadlyThe technical side has never been up to the standard of Uber. I managed to have my credit card accepted by Grab for rides but not for food but now it has been cancelled for rides as well. The drivers have usually been good but I have had a few delays one very serious 40 mins wait then cancelled! Failed to arrive at pick up point. Grab food won’t accept my card at all..Version: v5.194.0
✓ Rất tệTrường Sa Hoàng Sa là của Việt Nam.Version: 5.248.0
✓ Impossible to cancel orders. Buyer bewareDid an order and had to immediately cancel - app claimed our food was cooked and driver ready within 15 seconds. So cancellation was not permitted. Food was not prepared within 15 seconds and driver was not at restaurant- provided phone number wouldn’t connect. So we struggled to cancel which was impossible to do. App appears set up so orders can never be cancelled. Buyer beware. Seems a bit of a scam so you must complete orders you no longer want. Not impressed.Version: 5.242.0
✓ Charged for $3 cancellation fee.Why should I pay as the driver did not want to take us 4 persons for the trip has confirmed for $52.3 from The Crown Hotel to SS2, the driver said his car only can take 3 persons??? I should be compensated instead of paying the cancellation charge. In the first place the Grab should mention that his car only can take 3 pax. However, when I called again , another driver with the same type of car has no problem to take us..Version: 5.245.0
✓ Terrible mapType in an address and it won’t come up. Even roads on the app don’t appear when typed in. The worst mapping ever..Version: v5.166.0
✓ Grab foodDon’t use the app for food delivery or risk starving to death. No compensation if delivery/food preparation takes longer than expected..Version: 5.283.0
✓ Not being able to claim points when paying in cash is not great.You used to be able to calm points when paying in cash. And I’m not going to be putting my bank card on the app. As for the number of times I’ve had drivers take the job and then call me to make me cancel I’m not going to pay a fee on that. And I’ve had some drivers pick up others instead of me and I would had to pay for there trip. So change it back to where people that cash still get points as I used grab bike atleast 6 times a day 6 days a week. And hire drivers that wanna work..Version: v5.138.0
✓ Amazing appWe’re from Canada, travelling SEA for the next six months. When we first arrived in Malaysia we downloaded the app, added a credit card, and used it to book cars. Everything seemed to work so we added RM200 to the wallet to use GrabPay. So far so good. Then everything went totally sideways in a big way. When we tried to top up our wallet our credit card was rejected. We tried loading three other credit cards. All were rejected. Then the app defaulted to wallet as the primary payment method, meaning we couldn’t book cars as we had been doing for a week. We reached out by chat and were told that Grab has identified a “security issue” with foreign credit cards so they were not being accepted. Unbelievable. And it got better/worse. We were told that our option was to load the app at any 7-Eleven using cash and a PIN. The first 7-Eleven we tried (at Kota Kinabalu airport) told us that they didn’t do that. Unbelievable! Just a brutal app experience if you’re from somewhere other than Malaysia..Version: 5.277.0
✓ Bad app and customer serviceI downloaded the Grab app to use on my trip to the Southeast Asia. To avoid the hassle of exchanging currency, I registered the app with my U.S. bank issued credit card. It worked well initially while I was in Malaysia, Singapore and Jakarta, Indonesia. However, when I arrived at Yogyakarta, Indonesia international airport, the app stopped working. It would not even make an effort to authorize my credit card for the ride from the airport to the hotel in the city. Luckily, I had enough local currency with me at the time to cover the ride. I contact the Grab after I arrived at the hotel. A Grab representative later emailed me and asked for a bunch of supporting documents from my bank. She told me it is for my protection. I replied to her that Grab already know my identity since I have many recent rides using the app and there was no issue with my bank authorize the transactions. However, she refused to do anything on her side to resolve the issue. I have since decided to remove the Grab app from my phone and use other apps to order the rides in the Southeast Asia countries. I want to warn other people to always bring enough local currency and not solely rely on this app..Version: 5.279.0
✓ Decent, needs workGets the job done but needs a ton of improvement when compared to Uber or Lyft. GPS routing frequently off, timing estimates also frequently way off. Grab drivers are able to accept your ride while they still have to complete a ride. Wouldn’t be an issue if they only had a couple minutes on the previous ride, but sometimes 10+ min to drop off their current ride and they still need to come to your location. Sometimes the drivers will not accept your ride because they will not get paid enough for the distance to drive you, so you’re left waiting for a long time even though there’s plenty of drivers near you..Version: 5.237.0
✓ Get a taxi insteadWoeful app. Doesn’t locate you correctly on map so when you order a car it goes to a wrong location. You then get charged a waiting fee even after texting the driver to advise the problem. After using it for 2 days we gave up on it and found we could get a cab more quickly and at about 70% of the price. Be aware!! Once you have registered a payment system with them that have complete control to do as they please..Version: 5.262.0
✓ WayneIf you operate in a progressive city like Singapore your system should accept international credit cards. It is quite normal for tourists not to carry cash these days, with credit card being their only means of payment. Your drivers should also be available 24 hours - it is quite frustrating to try connect with a driver for at least 30 mins at 4am only to have to call a cab..Version: 5.241.0
✓ Terrible user experienceThere are too many notifications. The map of available drivers is inaccurate. Drivers often don’t bother to drive to your address and expect you to walk down the street to find them when the GPS is terrible. The spot pricing on food is rediculous. Often over 100% and more than price of the food you order. Email support goes straight to spam! Why? Anyway after their last blunder, and my sweary drunken complaint they have decided that there are no drivers available. I’ll probably post the saga with screenshots in social media. Further in Malaysia th comapnay states that they need to collect a selfie on behalf of the government, but there are no government regulations to support this. When questioned they say they are collaborating with the Ministry of Transport but can’t cite any legislation to support such a claim..Version: v5.119.0
✓ Inept customer serviceI echo the statements of others that customer service is really bad. They’re not rude or anything, just bad at what they do. Most recently, I submitted a comment through the app and received an email for follow up. The representative emailing me said to reply to the message to resolve my issue. When I did, I got an automatic reply stating that the email did not work for issues and that I had to use the app The problem is, when I use the app, I can only initiate the complaint but I cannot give any specific feedback. Thus there is no way to provide responses for follow up with the issue because there is no way to respond via email It creates a situation where it’s impossible to get any resolution.Version: v5.132.0
✓ Error GPSGPS reading wrong. I have to tell the driver to go to my destination. He’s a bit crummy about it and Tell me that I type in the wrong address..Version: v5.180.0
✓ Won’t take international phone numberCreating an account but Won’t take my overseas number even though I have gotten several text from others. This has lead me to not be able to use this app. Disappointing to say the least.Version: 5.238.0
✓ A suggestion on Changi Airport.Whilst you inundate the Terminal (1) with signs Grab, down on the ground floor,you fail to do the same Level 2 where they depart also. This cost me an additional charge because of the confusion finding the above,furthermore on asking Changi airport staff (3 of) where to find the rendezvous point and showing them your display on my screen they still (arrogantly for one ) sent me back down to the bottom floor,so even they are oblivious to Level 2 Grab pick up. You need to remedy this situation so that others don’t get burnt by your apparent disinformation. Disgruntled,Eric Bleasel..Version: 5.282.0
✓ Service is good, but app is built to outsmart peopleI saw an offer for discount on 30 trips for subscribing and decided to since we will travel Asia. Did not receive any vouchers for it. also after subscription for some reason membership button disappears from Account menu and have to look for it. Saw a small button under payment methods to access it and at the button they intentionally placed a very small cancel subscription button, obviously its to make it harder for people to cancel after subscribing.Version: 5.284.0
✓ Very confusing and inconvenient to useWhen I use grab car, After entering the destination address, I have no chance to validate if the address is actually where I wanna go, and ended up with different destination with the same street name, different town. Another inconvenience is I’m not able to see number of available cars around me unless I make booking. Uber is still better in that sense..Version: 5.233.0
✓ Being using the app for 8 monthsFeedback on drivers: Most of the grab drivers are lovely and just doing their best to feed their families! Sadly I have had a few occasions where drivers have partially eaten or stolen my food but it’s overall it’s quite positive. Feedback on App: the app is a load of crap, I have spent £££ buying through the app and I have “0”points.. that not even being my issue with the app. My issue is the random hit or miss for when it actually lets me order! For some strange reason it does not let me order more than a certain amount of times in a day. Surely you want to encourage your customers to use your services not penalize them for ordering a few times a day. I would just like to add, I do not misuse the app, i mostly always tips and take the time to leave star ratings etc. PLEASE FIX YOUR APP!!!!!!!!!!.Version: v5.154.0
✓ Driver ripped us offDriver claimed they had arrived when they hadn't and then just parked somewhere while the fees for not finding them added up..Version: 5.255.0
✓ Simple things don’t work and they don’t careCant use US credit cards because their payment processor is apparently the only one in Thailand incapable of communicating with US banks. App doesn’t actually sort by distance or rating, they just show you whatever results they want in whatever order they want. Search doesn’t return relevant results. Search for pizza and the first 5 results are sushi and thai restaurants. Maybe you’ll get lucky and 3 relevant restaurants appear in the first 20 or 30 returned. Searching and sorting are useless. Such a waste of time. Want to let them know of issues such as these which will lead to you not using their service? Good luck. Nowhere in the app to provide more than 15 or so words worth of feedback. The form actually just cuts you off. How about you call them and sit on hold for 10 or 15 minutes to speak to somebody and let them know that way? Good luck. Your call will be dropped if you select any options in their call routing system / IVR that they don't want to deal with (e.g. other issue)..Version: v5.213.0
✓ Mostly good, but we cannot communicate with anyone when something goes wrongFive things that are very frustrating: The drivers often leave before I can see that the order is correct. The drivers often turn off chat so I cannot contact them after delivery is made. The order is sometimes missing something or incorrect. I cannot contact the restaurants at all. Finally, even when Grab sends me the link for refund, still the form will not work!?!.Version: 5.261.0
✓ Lifesaver with annoying bugsLifesaver if you're new in town as you can avoid negotiating blind. Usually fast and efficient. But nominating pickup and dropoff points can be tricky because the app interferes with your choices. If you try to find a point on the map it will just drop a pin as soon as you stop moving your finger, even if you haven't found the right place. And it will sometimes refuse and move the pickup somewhere else for no obvious reason. These things sometimes mean I can't actually get picked up at all or dropped in the right place, and that is why only 3 stars..Version: v5.212.0
✓ SmokeCar smell smoke no air car thirty.Version: 5.275.0
✓ Payment issuesBooking rides was a terrible issue. When I finally got one, I received a message the next day stating that I needed to resolve a payment issue with my one and only ride that I was able to get. They switched the payment to “Cash” even though I Grab had verified my credit cards and the default payment option was to my CC. I was told by the help centre to manually deposit cash into their bank account at UOB since the app didn’t allow me to “top up” due to them restricting all cashless options to my account. When I deposited the money, I followed up with help center to resolve the payment issue and I received no further assistance on the matter. If you do not have a local number and card, beware!!!.Version: v5.220.0
✓ Needs improvementI’ve been traveling around Asia for a couple of months now and have been using grab the whole time. The app is great and makes travel much easier, but I do have a problem with it. Every time a user cancels a ride, it decreases some kind of score the user has. This is a problem, because there have been multiple times that I have had a driver bail on me and tell me that I have to cancel the booking in order to get another ride. After canceling maybe 4 or 5 rides over the course of a couple months, it is now much harder for me to book a grab compared to other users. I have had to retry booking multiple times, sometimes to no avail, when others I’m with were able to get a grab immediately. As a solo female traveler, this puts me at risk of getting stuck somewhere and possibly putting me in danger if I’m traveling at night and need to get away from a place. There should be some way that the user can cancel a booking without getting penalized, especially if the grab driver forces you to cancel before you can get another ride. Or at the very least, the user’s score should be known to them and there should be a way to repair the score if it goes down. I wish the app were more user friendly in this way..Version: v5.216.1
✓ This app is low key trashI’ve used Grab now in two countries in SE Asia. In concept it’s great, a ridesharing app for the region. Reality is that it doesn’t have even close to the same reliability as Uber/Lyft in the US. The difficult part is that people rely on these apps to get them from point a to point especially in parts of the world that are unfamiliar. Grab will not be your friend here. There is NO driver availability even in large metro parts of SE Asia. They have a huge driver supply problem that they haven’t seemed to figure out how to fix. Don’t use this app expecting to actually get a ride when you need it, whenever you travel figure out a backup plan. They haven’t figured out the fundamentals of driver supply and demand yet they push new features that no one wants or needs. I recommend the Grab product and tech teams start focusing on their basic value to users.Version: 5.232.0
✓ Terrible Customer ServiceThe app works fine when it works but building a ride share app is not hard. When things aren’t working, it takes 20-30 interactions with customer service AT A MINIMUM to get this fixed. The first order team has the technological knowledge of my grandmother (they know what an app and email is but not much more) and getting to somebody knowledgeable is near impossible. Also, when I call in I don’t want to hear “fill out an online form” to then get into email correspondence and then get told “call us” which has literally happened on every interaction with customer service for me. It’s disappointing because I joined hearing the customer service is better but frankly Go-Jek is cheaper and in Singapore, taxi drivers are great from a service perspective and readily available..Version: v5.116.0
✓ 2nd time I’ve now ordered food from a restaurant that doesn’t even exist anymoreThis company has false restaurant listings and fake restaurant activities. First time it was restaurant ”Mahota” at lavender that I ordered from, and then got a notification that food is ready for delivery. When I went there the restaurant has vacated the premises and doesn’t even exist anymore. I reported it to Grab support and it STILL hasn’t been removed as of today. Second time just now, Lighthouse restaurant Lavender. Got notification that order was being prepared and ready for pickup, go downstairs and it’s completely closed today on New Years Day. What’s worse, grab support is not even working so can’t report and no way currently to get my refund. My only option is to mark as “Order collected”. Impossible much? They need to get their operations team in order and remove these fake actions from restaurants that don’t exist or aren’t even open, immediately..Version: v5.127.0
✓ Can’t Cancel Other Than Through Call GrabI ordered Grab Express. Unfortunately the store wasn’t not there anymore, so I needed to cancel. But the only way to cancel was by calling Grab Support. Sadly until I run out of credit (4 minutes waiting just listening to music) no one picked up. The driver could cancel but Grab automatically tried to find me a new driver! So the cycles continued! The only way to finish this vicious cycle was by finishing the order which really a shame cs it’s nobody’s fault!.Version: v5.211.0
✓ Không có tài xế hoạt động tại khu vực nhưng vẫn nhận đơn???Không có tài xế mà vẫn hiện quán và nhận đơn là sao?.Version: 5.267.0
✓ An utter disgraceI spent $$$$ on this app every day and they charged me with a pending charge (through thousands of transactions never had an issue), and then locked the app saying I needed to pay. When I shared with support, they said “we’ve not been paid.” Okay, fine. I said release the charge and I’ll pay again. They locked my account and removed my ability to engage with support. This is after 2 hours with support with them asking me what I purchased and being very condescending. Look, I’m chill, and this was the most egregious, terrible experience ever. They are also a heartless, terrible company that harms the environment. You cannot add orders from multiple stops so you’ll need two drivers to pick up things next door to each other. I deleted the app, they are insane and would never last in the US market..Version: v5.220.0
✓ Could be betterIt would be good if the app allowed someone overseas to buy food for the people in the available countries. I am a Malaysian overseas in Australia and would like to buy my loved ones some food but I can’t do that as the application knows I’m out of the area. Perhaps using that location you could only allow the option of only using card to avoid being played..Version: v5.113.0
✓ Good but not easyYou can set up different proflies e.g. for person and business. But the payment cards cannot be tied to those profiles. So not only do you have to select the profile for your trip but also remember to select the relevant payment card otherwise it uses the default. You have to make a selection from just the last four numbers since you cannot add a nickname to the card. Also, if you tip after the trip the tip comes out of the default card. Even if you had used a different card for the journey the trip relates to..Version: 5.270.0
✓ Driver not speak English - grab pay not work for foreignersTaxi driver not speaking English and it is a concern at airport when the app say to go to a specific floor and gate but taxi is waiting at a different floor and is not able to send a message in English - calling and speaking Thai does not help at all - even a photo of the taxi does not help to locate at which floor it is in suvarnabhumi airport - grab pay not work for foreigners - it sound like a double price policy as only Thai people can use cashless system and pay 40/50 baht less.Version: 5.190.0
✓ Worst Customer ExperienceI have been on chat with Grab and I keep getting bounced from one rep to another. Nobody seems to know what to do to process my order. The app is the worst to even get to chat with someone and then when I do get to someone, this is the response I get before I can even respond: I am sorry, looks like I am not getting any response from you for this chat. Allow me to end this chat window. If you have any further enquiries, please do not hesitate to initiate a new chat with us again. We are here and happy to serve to you. A survey will be sent to you within the next 24 hours to rate my service to you today, you may select 5 if you are satisfied. Your participation in the survey will help us serve you better. Thank.Version: v5.209.0
✓ Great app, lackluster customer serviceMy grabpay has been blocked due to a chargeback request since December 21st 2020. In the support email it states that it may take up to 90 business days from request date to reach a conclusion but it’s been 207 days without any service reply. Besides this, I’d say the ride and meal services are actually pretty decent, reliable, and convenient. I’ve been a Platinum member for several years and Grab used to be my go-to service app. Their prices don't vary much from in-store rates and I’ve never had any trouble getting a ride except during early hours of the morning (which is totally understandable)..Version: v5.158.0
✓ Sometimes gets you close to your destinationAn app designed by primary school children with learning disabilities or so it seems. Why can't it just pick you up from where you are and take you to the address you enter? I've been told the answer is because they don't have access to up to date maps. So it's an app that puts you in touch with a taxi driver who you can then call and explain where you are and where you want to go..Version: 5.284.0
✓ Vi Phạm Chủ Quyền Đất NướcỨng dụng sử dụng bản đồ sai phạm chủ quyền việt nam.Version: 5.248.0
✓ Terrible ServiceI ordered food through the app. The order was confirmed and said “restaurant is preparing your order,” “expected delivery 5:50-6:05pm” at 6:05 I checked the app to see where the driver was, is saw “your order has been cancelled as we don’t have an available driver. Try to place your order again.” No message, no email, no nothing. Just a change in the status when I went to check on my (previously confirmed and in process) order. When I went to try to place my order again, the restaurant I ordered from was unavailable. I called “customer service” and was told I “could try to call the restaurant and place an order and then take a grab to go pick it up.” I asked for help placing my order from the restaurant, help getting other food delivered, help with anything at all that could improve the situation. I was told that they don’t have the ability to assist with orders (I was told this from the customer service number on the app that I ordered from.) I (used to) use grab literally every single day for transport and very frequently for food delivery. I will no longer be using them..Version: v5.124.1
✓ Customer service try’s to steal credit card info…The app suddenly stopped accepting my payment method - I contacted my bank directly and they said it was on grabs end. When I brought that to their attention of customer service they demanded the only way I can move forward is to send a photo of my card, covering only a couple digits. So somehow I was accused of fraud by them for ordering food on my own card…Like what? Completely ridiculous process to make me send a photo of my credit card via email . My bank said absolutely not to do that. So I’m essentially stuck in limbo as they won’t allow me to enter any payment method, despite me having every major card carrier, unless I send them photos of my cards (which I did btw, covering all except the last 4 but they wouldn’t accept unless I revealed more numbers. ) Completely sketchy standard operating procedure. Reaching out to customer support and being accused of fraud is lovely - I won’t use this service anymore. Be careful for real, they are trying to get your card information in a photo. That’s soooo sketchy and not normal operating procedures for major providers. If you get your identity stolen, blame Grab.Version: v5.194.0
✓ Worthless Customer SupportWhen delivery drivers forget food orders, customer support does nothing. Wasted money. Corporate policies for fixing the issue are redundant and inefficient and usually lead to nothing being fixed or refunded. Leaves you only able to review the delivery driver, which isn’t fair since the problems are mostly corporate’s fault on how they handle cases. I continuously order food only to see later that they couldn’t find a driver. It shouldn’t be difficult to order food. Funny thing is that if this fails, I usually am able to order from another service successfully. I have reduced the amount I use the service these days. Use another service, there are better and cheaper alternatives..Version: v.5.161.0
✓ Useless most of the timeIt showed me 6 cars available around me and then immediately picked one that was on the other side of the town. Drivers didn’t even refuse the ride, it just went straight for the car that was lumped away, the ride was booked within 5 seconds. This is a joke, please use alternatives. Dear grab, I appreciate that you will respond to this but honestly…. I don’t care for your explanation and I won’t get in touch with anyone, I don’t have time for this!.Version: 5.244.0
✓ Good service poor mapsI love this app and used to use it a lot in Hanoi. However a lot of drivers have difficulty finding you on maps as the Grab Maps aren't always accurate. I have found Uber drivers find you faster as the maps are better quality. I've had quite a few Grab drivers get lost and drive round for 10-15 minutes asking people for directions..Version: 4.30.0
✓ Waste of time use food pandaUseless app doesn’t let you cancel order and help centre is just as bad telling you to click a non existent button to “chat” they’ll let you book an order repeatedly just to say drivers are too busy 3 times in a row. Fox you trash app before you charge people for providing 0 service. Taxi service is just as bad. They target toll booths to charge you more than original amount..Version: 5.247.0
✓ Grab Team Responded but did not resolveI’ve never had an issue using Grab up until now. My orders always arrive. This time my order didn’t arrive. After 10 minutes of placing the order he put the status as completed. I thought it was an error so I waited. I then filed a complaint, but still nothing has been done about it. I won’t be using grab anymore. Bye and have fun stealing peoples money and food..Version: 5.230.0
✓ Rip off ratesNot only is this a high price app to pay, but also the most expensive rates you find around Chiang Mai. My friend uses Bolt and we both compared rates, being his always better than Grab’s..Version: 5.285.0
✓ Drivers make things difficultDriver was 5 minutes away, then turns around, drives a different direction, now 15 minutes away. So I cancelled th job because I had already waited 15 minutes. Booked another ride “closest” driver was 20 minutes away now… On another occasion, driver just did not pick me up, I was waiting for 25 minutes and he was 4 minutes away. Then decided he didn’t want the job I guess? The app penalizes you for a driver’s incompetence..Version: 5.233.0
✓ Giao diện food mớiCác chứng năng giao diện food mới ngu v l đéo thể dùng nổi app nữa. gỡ.Version: 5.251.0
✓ Very bad app!My overall experience with this app was generally bad. The pick up pin point is not accurate causing the driver to keep wandering around while I'm waiting under hot weather. Recently, Grab company demonstrated that they do not support their drivers to become a law abiding individual and even punished one of their drivers for doing the right thing. This adds on to my overall dissatisfaction..Version: 5.258.0
✓ Double charging1. Difficult to contact Grab when there is an issue. Clicking "Contact Support" in the app brings the user to a page where there is no contact option. 2. Beware - I loaded up enough GrabPay credit to at least cover the quoted price to the airport to leave the country, but was charged more because of an airport fee (really, a trip to the airport and Grab can’t recognize to include that in the cost quote?) so the whole transaction failed and my Grab pay has been locked out for 3 or 4 weeks now. Even though I only owe $0.35 for the extra fee, their system will only allow me to pay the full fare to the airport again. Even when I try to pay the full fare again, their system fails. I’ve been dealing with a Grab support case for weeks but they can’t resolve it - issue is ongoing..Version: v5.200.0
✓ Terrible booking chargesGrab booking is the most terrible and most horrid app I use just to book a car. The amount of time wasted looking for a car is the stupidest thing I have experience. Why do I have to wait until the time for peak period for someone to take my booking. I have to keep waiting till the rate goes higher then a driver pick up, that is the most ridiculous and greedy thing I have experience with this system. I would like to point out that waiting 15-20 minutes for a grab is quite unreasonable as I understand the driver also have to make a living but, I have an designated appointment! Again I would like to point out how grab takes advantage of the customer as it takes away there time for waiting for booking and money as it make you wait to a point where it reaches peak period..Version: v5.135.0
✓ AveragePretty annoying when the drivers can’t read a map and call you one second after booking to ask where you are. Or drive around in circles never actually coming to your location and then just drive off forcing you to cancel. They offer discounts which are always “fully redeemed” the prices fluctuate so much. The wallet still doesn’t seem to work for me. They wiped all my accumulated points and now require me to use cashless payment to get points but registration doesn’t work. Really only use this app because I’m forced to to get anywhere efficiently.Version: v5.131.0
✓ Unable to register, no supportVisiting Malaysia and tried signing up to use Grab for taxis etc. Unfortunately despite listing UK dialling codes in the signup form the phone number input simply will not accept my UK mobile number as valid, in any of the correct formats. With no alternative way to sign up, and no links to get help in the sign up flow when it errors (you have to log in to get help on the website 🙄), I just ended up deleting the app..Version: v5.197.0
✓ Wrong LocationsTaxi pick up jumps to preset locations rather than use my GPS location. Can be 200m away. The least the app could do is give me a chance to select my location. I end up having yo walk in the rain or cross intersections to get to the pick up point. Today it sent both myself and the driver to a building down the road even though we both started off at the same taxi rank..Version: 5.190.0
✓ Awful appPoorly executed app. We downloaded it since it’s the major transportation app used in Vietnam. App is slow. When we order a new ride, the initial pick up location is almost always the last location we got dropped off from last transaction. Traveling in Vietnam requires walking from location to location so just because we got dropped off somewhere previously doesn’t mean the new pick up location is the same. The new pick up spot was designated as “your location,” but there is always a confusion and the drivers always arrive at the last drop off location instead of the actual location . My husband couldn’t use the app after 3 transactions because the app flagged him as fraud because we are traveling . It didn’t do it for me. The drivers cancel on you quite often..Version: 5.268.0
✓ Poor customer serviceMerchant had outright wrong picture of the pizza toppings in their ad and I ordered it, receiving the wrong pizza obviously. Customer service messages me and says it’s my fault for not reading the menu written in Vietnamese while I’ve selected to use the English version of their app. Why is it our responsibility to vet their merchants for their incorrect pictures and manually translate menus while Grab supposedly has an English version? I find it all a bit ridiculous that all of this is pushed upon us.Version: 5.243.0
✓ You are uselessTo the dearest company of Grab, please forgive me for what I am about to comment upon this app as it might hurt your boo boos to the extreme. When the new pandemic happened, I haven’t been using Grab since March till now. I thought of using it for when the time comes to reuse the application again, but your rotten crusty skin like beings have to deduct my Grabpoints solely because I haven’t been using my Grab app at all??!!? This is unfair for us Grab users! I would love to save up my points for something later in the coming months and in hopes that nothing can go wrong, but you exist you greedy gold digging pigs. Restore back my points or there will be consequences in the future. May God bless you and I hope you never rise from the ashes of your grave..Version: v5.116.0
✓ Cant sign up with UK numberHow am I supposed to use the app if it does not let me past the signup phase with a UK phone number?? Entering without zero, with zero, with +44 and 0044 doesn’t work. Doesn't even give a meaningful error message just says something went wrong. Trying again triggers a message saying I tried too many times and need to try again “in a while”. Who’s your Copywriter?? Why such a poor UX of signup?? How to quickly chat with support? Instead had to post a review with a hope to get a support..Version: v5.204.0
✓ Long time, loyal user, recently uninstalledI’ve been using Grab for 4+ years and have passed a lot of money through their ecosystem, however I’ve decided on principle that I can’t support this company any longer as their customer service is absolutely terrible. As of late I’ve had a few orders in a row that were wrong, whether they were the restaurant or the drivers fault depends on the different orders, however after writing detailed explanations including photos, Grab support didn’t even bother getting back to me at all, let alone compensating me for my lost money and time. On top of what I’ve heard from the drivers (here in Southeast Asia a few years ago there was competition between Uber and Grab, and Uber took much better care of the drivers). Clearly this company does not have the customers nor the employees best interest in mind, they’re just out to take your money and get away with compensating you as little as possible. Look elsewhere. There’s lots of competitors who are hungry to satisfy their customers should there be any issues..Version: v5.111.0
✓ Used to love grab. Now, not so sure.2021 and before Grab was an amazing app!! Ever since the company got bought out. It’s very hard to get a ride, or delivery If it’s a cloudy day, none of the drivers “have change”… aka.. tipping themselves since they now don’t get as much $ as they used to. Also, the delivery fees are higher, the service fees for restaurants that grab is charging the establishments is close to if not more than 30%. Thankfully other driving apps & drivers in Vietnam are stepping up, and many of us have started to use them instead because Grab has become unreliable. You used to know 100% you could get a ride if went to the movies and got out at 10 PM… now.. I don’t think it’s worth the drivers time, because there’s no one to accept ride and if they do- they cancel a lot now. Sad, Grab was such an amazing reliable app now. And if it’s raining? Forget about even trying to get a taxi car!.Version: v5.209.0
✓ High commissionThis company take a huge trunk of the taxi fare off the driver. Not fair at all..Version: 5.225.0
✓ Zero attention to accessibilityYou cannot change the font size in this app, which is a shame. People who have aging eyes or have bad eyesights can’t use this app because the font is too small. Big L for the devs who made this app, pay literally no attention to the accessibility of their users..Version: 5.257.0
✓ Impossible to Add Credit CardWe’ll, maybe the service works great, but I just downloaded the app and discovered that it is impossible to add a credit card - so the app is unusable. When you tap the “+” or the field on the payment screen where you enter a credit card number, the app immediately returns an error saying “Sorry, our server reported an error (bad input). Try again later.” I am not sure what “bad input” the error message is referring to because you can’t actually enter anything at all. My phone is connected to my home WiFi with an excellent connection. I have also tried connected to my mobile network with cellular data on and WiFi off, and that also does not work. I guess I will have to look for an alternate ride share service..Version: v5.206.0
✓ Grab takes a long time to match with driversEach time I have used Grab to get a ride, it has taken 1 hour. Even when I have tried outside of peak hours. The only time I was matched within 10 mins, I received a very comfortable ride. There’s no indication of how long it will take but unfortunately there is no Uber or Lyft in Malaysia, so you’re forced to use Grab. Also Grab does not allow you to schedule rides ahead of time. I strongly recommend booking a taxi to travel to events where it’s important you arrive on time, such as flights. I’m very surprised that Grab does not allow scheduled rides - it’s been available on other ride hailing Apps for several years now..Version: 5.277.0
✓ Gotten much worse.Two changes Grab has made recently took them from 4 stars to 1. First they allow drivers to click that they have arrived at a location well before they are actually there. This with the new 3 minute rule until you are penalized for a driver waiting is absurd. I have actually had the app charge me for a driver waiting before he even arrived at my location. The next issue is they have removed the ability to contact customer service live. All you can do now is Email them and hope they get back to you in 24 hours. That’s too long to wait to resolve a food delivery issue. It’s as if Grab has decided they are going to lower their service standards and since they know they will get complaints they solved for it by plugging their ears..Version: v5.215.0
✓ AwfulMy experience. Set up the app. - Book to go to a place 3km away - Immediately get a ride. Told to walk to another location & it is not clear where I have to walk to. - Driver calls my personal number because the in app calling system won’t work. So no privacy if you’re a woman (I’m not). - Repeatedly called to cancel. I refuse to cancel cause I know like Uber it would probably just charge me. - On 3rd phone call to my personal phone number driver convinces me it won’t charge me money if I cancel on my end. I cancel. - I am charged the full amount plus a cancellation fee. - So my experience when immediately using the app is being charged for a ride I never took. Plus a cancellation fee & still in the same place I was when I first opened the app. - In summary; I’ve had money stolen from me. The app should be called “Grub”, not “Grab”.Version: 5.257.0
✓ It’s a fixed serviceI have used this app a lot and it’s a mixed feelings for it, sometimes it’s good but when something happens like the delivery person spills or delivered your item to the wrong place then Grab cancels the items you have ordered so you are not able to give a bad review for the service or delivery person. That’s how they can keep the ratings high so they don’t get bad feedback Very disappointing Feedback from Grab Customer Service (Me) Then why am I not able to leave a bad rating , as once canceled it doesn’t allow me to leave a bad review (Grab) Not to worry, I will be the once to take care of this cancelled order for you and rest assured, this will be highlighted..Version: 5.190.0
✓ TrashDon’t use grab in Asia, use whatever competitor is available. After years of living in various countries, by far grab has the worst delivery drivers ever - from straight up ripping you off to waiting for literally hours for an available driver. The app tricks you too.. you have to wait for food to be prepared before they tell you it’s not coming… literally four hours. They also don’t accept credit cards randomly. I’ve had it with grab..Version: 5.228.0
✓ Not so padIn the beginning, I was happy when I found out about the application. I thought it was like Uber or similar, but the application is good just It has a few major defects and must be fixed, such as locating the customer’s location always wrong. Also, the driver does not understand the customer’s explanation . The most important problem is that they take the value of the trip twice, and when replacing the car request with a motor pic request For faster delivery, there is a difference in the price that is not refundable. In the end, the application is not bad, but do not save the credit card in the application. pay cash better and accept my greetings.Version: 5.245.0
✓ Worst drivers everCompany has no check and balance, drivers are shifty, they accept trip and don’t move and after 5 minutes if you need to rebook again with different driver they ask you to pay extra 3RM for cancellation. Most of the drivers have lack of basic manners like greeting and stuff! Grab food is better than grab riders app. Also if you accidentally choose cash for the ride, you can’t change it later and drivers gets advantage of charging you more in dollars. Most of Malay drivers are so arrogant, other asians are better than them. I will give 0 star rating to Malay drivers..Version: 5.237.0
✓ Horrible update forces users to select unfamiliar pickup locationsI have used Grab for years, but a recent update really screwed up the app experience (at least in Vietnam). It used to be intuitive to enter a specific pickup address. Now the app wants the user to pick from a menu of nearby pickup points. In unfamiliar neighborhoods, these are often places and addresses I don’t recognize. There is a search icon, and I can search for a specific address there, but I can’t get the address to “stick.” Today I tried that, and the app ended up finding me a ride for a frequently used pickup point 500 meters away. As I was holding a 12 kg baby, I had to cancel. This is a step backwards for every category of user, but for foreigners and tourists, it is an infuriating change. It makes me wonder if Grab is responding to some harebrained government mandate. Even so, there must be a better way..Version: 5.270.0
✓ InconsistentThough I enjoy using this app for its various points such as delivery, taxi, and sometimes sending products, it can be inconsistent in finding a driver. There were many times when I have ordered food and expect it to be here, only to wait one hour and recheck to see that they couldn’t find a driver. If they couldn’t have found a driver, why didn’t they keep trying, or at least send me a notification? They like to send me notification on nonesense deals and promotions, but they don’t send notifications on important things like a cancelled order. Also one time, one of the shop had to refund me something because they forgot the order, it was just 20Bhat or around 65 cents, and instead of just putting it toward my next order, they literally divided into two and gave me a coupon of 10 bhat each. I know they did it so I would order two more orders instead of one but are you serious? You really have to be that much of a money grabber? Honestly getting annoyed at them and will expand my app usage to other apps now..Version: v5.154.0
✓ Order acceptance and delivery needs workSadly the food service component of this app fails to consider traffic congestion prior to accepting orders and managing the delivery routing for them. If you like stone cold food then it’s a real winner but if you don’t then I recommend you don’t risk it. Customer service is non existent so if you paid good money to feed the bin with congealed, freezing cold slop, don’t expect sympathy or any sensible response from the poorly trained and completely inadequate staff. Grab Food is an utter failure because it does not put the customer first..Version: v5.121.0
✓ UnreliableAfter using the app, ordered a lot of food with no issues. Suddenly it starts to reject my card payment for no reason. Have to remove it and re add it, starts working again. Next time i order it fails, quick fix is to close and restart the app. Now card is working, ends up cash on delivery instead putting me into an awkward situation with the driver. Recently i used the app again. Now its telling me grab food is coming soon, so i have to close and open the app. Not sure if this app is a joke or just wants to troll around..Version: 5.296.0
✓ OK, infuriating positioning, atrocious customer serviceVery poor at precisely locating. No simple drag to position a la Uber app. Most of all the customer service is atrocious. 60 dollars worth of food not delivered , no calls and 24 hour late response refusing payout with claim address couldn’t be found… every other delivery driver found it , so make your own conclusions. Filing charge back and police report due refusal to accept responsibility..Version: 5.258.0
✓ Tertibkan driver nakalJangan lawan arah, kan punya sim.Version: 5.267.0
✓ Used to be goodWith the latest updates this app has become terrible. I used to use grab constantly before covid 19 lockdowns happened and it was amazing and worked to well. Now trying to use the app again i cant use my old saved locations, even when i try to search for my road in Thailand it cant bring it up anymore. When i finally get it working it get an accurate enough location, it instantly comes up with cannot find any drivers, even if i can see their cars on the map ... i don't understand why it cant work like before, why fix stuff that isn't broken, the devs just pumping out stupid updates to justify their existence? I don't know ... please fix because it is unusable for me and i have to hail down taxis again..Version: v5.109.0
✓ Not reliableCredit card randomly stopped working when trying to book. Location of driver jumps around all the time when they are nearby. Not a great experience using it so far in Thailand..Version: 5.275.0
✓ 👎🏻Sorry Grab. I had to give you a low rating because recently you mistreated one of your rider.Version: 5.258.0
✓ They hung up on me and put me on hold indefinitelyI have enjoyed there app on several occasions but they really upset me when i needed to talk to someone. When i finally reached someone they said file it on help center. I told them i did that, and he said thank you for calling grab have a nice day@“, and hung up as i was saying i still need help. I called back, they put me on hold for two hours. Mind i had to go through the emergency grab department because the automated system did not recognize the phone or pin i am using with the account. As i am looking that it has been two hours since they put me on hold, i decided to write a review while i wait, or wait, the call just got hung up on…..Version: 5.270.0
✓ Address issuesThe app is constantly asking me to “help us update this address” only to not find my address and into the never ending cycle we go. If I have pinned my address and labelled it “Home” then I’m pretty sure my house isn’t moving anywhere and it will still be here next time I use the app. Also, I appreciate GPS fluctuates but if I’m ordering food within 50m of my home then I’d like the app to assume I’m at home, like the other 99% of my transactions..Version: v5.126.0
✓ Lack of Calling for othersI often use it to call Tuk Tuk for my other family members who do not have technology knowledge, i.e. don’t know how to use. So I have to select a pick up location on their end. This is where the frustration comes in. It’s one of the saved places in my address book but there is no option to select it from them. The only option is “Where to”. There should be a “Pick Someone Up” option or whatnot..Version: v5.215.0
✓ Violates Apple’s policies?I recently reinstalled the app on my iPhone, choosing the Sign In with Apple option this time for better privacy. At first it worked fine, but after I gave the app my phone number it forced me to use Sign in with Facebook because I had previously used it to sign in, allegedly for “security”. This is silly. I don’t want to use Sign in with Facebook. I hate Facebook and want nothing to do with them. I want to use Sign In with Apple, but Grab won’t let me. Also, practically speaking, what is a user supposed to do if they’ve deleted their Facebook account? Can they never use Grab again until they’ve changed their phone number? In short, this seems like either a.) a bug that is resulting in poor UI/UX, or b.) a sneaky attempt to force users to allow Sign In with Facebook, and all the tracking and data harvesting that this entails. Per Apple’s policies, any app that offers Sign in with Facebook HAS TO offer Sign In with Apple, so this seems like a clear violation of the official requirements for iOS developers. Maybe just a bug? If so, fix it please. If not, shame on you. I am reporting this to Apple..Version: v5.127.0
✓ Bad user experience1 case - Scheduled a ride in advanced, when time is up, it wasn’t clear where was the driver, no phone to contact, no driver on the map Eventually the driver didn’t come, the ride was to the airport and we had to cancel it. Not transparent at all. 2 case - got into the taxi and our plans had been panned, we decided to go to another place, entered the address, the address wasn’t shown on the map, after I realized that the address was 70 km from me. It means that there were same addresses in different places, but grab didn’t help me to understand which is which. The option to change address again wasn’t available. What to do in that moment ??? I had to call to support..Version: 5.252.0
✓ It will not let me sign in.Doesn’t work at all. Keeps issuing error messages when I try to sign in with my mobile number..Version: 5.253.0
✓ Expand functions for overseas purchases.The app is handy and I have used it in Vietnam and more in the Philippines for drivers to and from the airport and also shopping trips. What I would like to be able to do is order food for my wife and son who are in lockdown in the Philippines while I am stuck here in Australia. Either cash or card as payment but card would be better as legally I can’t let her use my credit card on her account. This would allow me to have food delivered a few times a week to her and my son. This would be highly recommended by me at this present time..Version: v5.110.0
✓ Uncaring driverI was picked up by a driver and dropped off over 200m away so he could pick up a new ride..Version: 5.283.0
✓ Order cancelledBecause no drivers are near by, go to reorder BUT then also suddenly they want me to change my payment method?? I’ve been paying in cash this whole time and suddenly it’s an issue. Extremely annoying and inconvenient..Version: 5.267.0
✓ Bad App and Bad ServiceYears ago Uber and Grab colluded to leave a monopoly. The result has been unsurprising: poor service and rising prices. In addition, Grab promises that if the ride takes more than 10 minutes to arrive then a promo will be given. I have yet to receive said promo yet it routinely takes more than 10 minutes for my ride to arrive. Last night it took 30 minutes. No promo. Customer service when having a problem with a ride or a charge is nonexistent. The app is riddled with advertisements of promos. You have to manually add and remove them one by one as they tell you that they’re not applicable for the ride being hailed. Suggestion to the devs: why if you know the origin and destination why not just filter the promos for the user to show only the promos that are eligible? That would be too good of a design I suppose. Lastly, somehow Grab app has access to Photos without the corresponding setting in iOS Settings. It doesn’t even appear as an option with a toggle switch under Privacy settings yet the app can access and upload photos from the camera roll. This needs to be reviewed by Apple, but I doubt anyone there will end up reading this review..Version: 5.227.0
✓ At whim cancellationI’m anew subscriber to Grab and my experience so far with 3 successful rides were excellent. There were however 3 other instances that while I wait for promised pickups, the trip was canceled and ask to choose another ride. The next ride was also canceled and my total standby period was more than 30 minutes in spite that the map shows he is no more than 4 minutes away. Very frustrating but I heard from another Grab driver it’s the Philippines and drivers are”independent operators subject to minimum control by Grab management! In any case these negative experience puts Grab as a unreliable Company/reputation. Paul Bautista.Version: 5.233.0
✓ Quảng cáo Google Ads ngay trong appCác bạn kiếm được bao nhiêu tiền từ quảng cáo mà bào người dùng như vậy nhỉ? Hay CTO, product owner của các bạn có vấn đề về mental health mà duyệt chức năng này? Đây là 1 sự khinh thường không hề nhỏ đến khách hàng. Hay Grab sắp hết thời, không còn tiền nuôi dev mà phải chèn quảng cáo vào app? -- It's a disgrace to put ads in your apps. Does your product owner have mental health issue when approving this feature?.Version: 5.271.0
✓ Used to be great for food, now not so muchI’ve always used Grab for food ordering, but due to some recent changes i’m moving away from it. The change i’m talking about is that you are now unable to easily cancel a food order when it has not yet reached the kitchen. This can sometime lead to you waiting 10-15 minutes not knowing if your order will be processed or cancelled. Not good when you are hungry or in a rush, or both!.Version: 5.251.0
✓ BadPoor system route give wrong directions to driver and give complicated route in the pin location..Version: 5.273.0
✓ ScamsRecently got scammed where free delivery was promised on an order with minimum spending but was charged for it. I took the issue up with Customer Support and they brought up that additional steps needed to be taken, which were nowhere to be found, and did not provide any solutions. I came to look at reviews to see if it was just my experience and am shocked to see so many others being scammed as well. I wish someone had warned me earlier to use other apps for my transport and food. I will look at reviews carefully for the other apps, I suggest to stay away from Grab, or to shift if you’re already on it..Version: v5.199.0
✓ Prepare to wait a long timeThis app takes so long to get a ride. I used Uber to commute for years and never waited as long as the average wait time on this grab app. Today I had to wait over thirty minutes and multiple drivers cancel on me. In the mean time the price went up 2.5 times as much as when I booked. Unfortunately this has been far from a one off in Singapore. It is time to move to a different app..Version: v5.164.0
✓ GRABWALLET TRAPS YOUR MONEYDO NOT USE THIS APP FOR THEIR WALLET TRANSACTIONS! They will let you cash in but will NOT let you cash out!.Version: 5.273.0
🙂 Grab: Taxi Ride, Food Delivery Positive Reviews
Grab: Taxi Ride, Food Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Grab: Taxi Ride, Food Delivery.
⛔ Grab: Taxi Ride, Food Delivery Problems
