Noodles and Company App Negative ReviewsNoodles & Company

Noodles And Company Negative Reviews

4.8
4.88137 star

Total 25 Negative Reviews

Noodles and Company App Complaints & User Negative Comments 2024

Noodles and Company app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Noodles and Company? Can you share your negative thoughts about noodles and company?

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Noodles and Company for Negative User Reviews

“Convenience fee” NonsenseGreat food, and it’s easy to navigate the app. I can order everything that I want with little effort and customize my order as I see fit. However, the “convenience fee” (12% of a total BEFORE tax, delivery fee, and tip) is ridiculous. If it’s supposedly to offset the cost of driving and using the app, then what’s the point of the separate delivery fee? And why doesn’t it show up for pickup if it’s for using the app? This is a very well designed app, but it becomes very expensive to order delivery very quickly. I can only recommend ordering pickup with it..Version: 8.7.0

This app is trash!I’m so irritated by this app. Had problems with it quite awhile back, contacted the customer relations #, ready to delete it and they gave me additional points to get me to keep it. I never redeemed the points because the app is a total headache. Recently I received a survey asking me to name the promotion I’d like. They sent me an offer to match what I said so I decided to take them up on the offer. Well, of course it didn’t work so I couldn’t redeem the offer since it had to be done on the app. Store associates couldn’t help me out. Once again I contacted customer relations six days ago. Haven’t heard anything yet. Every time I pull up the app it says, “something went wrong”. I believe I’ve updated this app twice in as many weeks or less. If the app can’t be fixed offers should be able to be redeemed with an email and earn points by scanning a barcode. Enough of this ridiculous crap!!.Version: 7.7.0

Despite App updates, the bug regarding getting past selecting your birthday still hasn’t been fixedThis app is by far one of the worst food service apps out there. What’s incredibly frustrating is that Noodles and Company will send you email coupons and birthday codes but you cannot access them in store without the app. And of course, the app doesn’t let you bypass the screen where you input your birthday information I have lost out on so many promotions and coupons because of tue app glitch. Either give us coupon codes that we can redeem on your website or in person or fix your freaking app! Seriously about to never purchase from noodles and company ever again..Version: 7.1.4

Needs a food allergy/comment section.I have a severe shellfish allergy. I also am currently only doing curbside orders. There is nowhere in the app for a comment section to include that I have a shellfish allergy. Therefore, I always end up having to call the restaurant and wait and sometimes they’ve already started my order when I actually get in touch with them. Food allergies are incredibly important and should be taken seriously. When you can’t add that to your order there could always be potential for cross-contamination. Also, I just downloaded the new app and it will not open. It crashes every single time even after restarting my phone. When they brought my food out today they told me that tons of people have been having the exact same issue, as well as other issues with orders not going through. Perhaps on an update you could also add some type of comment section or allergies section..Version: 6.10.0

Food is great, app is abominable.This app is among the least functional I have ever seen. It constantly spits out “unknown errors” trying to do basic things like selecting a restaurant, adding a gift card (which outright does not work), and now recently has broken so badly that it’s completely non functional, all my previous orders are gone, it claims there are no restaurants near me and any button I select now just gives me an unknown error, and so now I’m being forced to reinstall it to see if that fixes it. I love this restaurant but this app is an absolute disgrace and I would be embarrassed if it represented my business..Version: 8.8.0

A few problems I see potentiallyEarlier when I ordered this morning I was not able to contact my driver by clicking the number provided under their name, I had to manually enter it which annoying is not the end of times. However, the number shown was my drivers personal cell number. This is a bit scary as I now had, until I deleted it, the drivers actual phone number in my possession. Having driven for DoorDash I know they hide the number through a third party connection like a switchboard that assigns a random number to the driver so their personal info is not leaked. I implore this company to do the same with their app as they at the moment are just giving away any drivers number that accepts taking on a order..Version: 7.2.1

All orders take 10 minutes?App does not appear to take into account the current workload for a location. Every time that I order Mac & Cheese for my son the default “ready” time is about 10 minutes. Orders actually appear to take anywhere from 2 minutes and up to 45 minutes depending on the day. It would be great if the current capacity and/or current backlog of a store was taken into consideration at the time of order. Also, I’m not sure if the app default has changed or if it now understands my preferences, but thank you for finally not requiring me to decline plasticware at every order and every dinner item..Version: 8.0.0

Poor designThere are two issues with this app. First off when I paid for my order in the app, my card was charged, but app gave me an error. I went and explained it to the people in the store and after some discussion got my food. This has happened more than once. I provided feedback via app they blamed the bank, even though I told them that the day before it work from the Panera app. They dismissed my feedback… so much for customer service. Second, the app forces you to enter your contact information each time you order as they want you to sign up for their loyalty program. I’m sorry, you want my loyalty, build an app that works..Version: 8.6.0

Excellent service in person, terrible appStore selection doesn’t work properly … forced me to the equally clunky website to place my order. Ordering kids’ meals defaults to the weird shaped noodles, which would be fine if it was clear but, when ordering a meal called ‘spaghetti and meatballs’ it doesn’t occur to you that you need to *switch* the pasta to spaghetti in order to GET spaghetti. By all means, allow people to customize orders with preferred noodle type … then confirm the type ordered. The gf noodle option shows up for kids’ meals, but not for adults, requiring a comment in the ridiculously short (16 characters?!?) field, which deceptively looks like it holds many. Increase the field length to at least 40 characters and shorten the block to appear consistent with actual length. Users must choose time frame (ASAP or a specified time) before learning the eta. Default to ASAP, showing expected time and allow user to push this out further if desired. Link to order additional food is small and out of the way - should be one of two primary choices/buttons (confirm/check out or continue ordering). Fortunately, the staff at the Golden Valley, MN store on Jan 4, 2021 was professional, efficient and friendly, remaking our child’s spaghetti with spaghetti quickly and with no hassle. Kudos to the workers. Not so much to the app..Version: 6.7.1

Needs to handle updating betterFor several reasons, I don’t use automatic updates for apps, and I sometimes go for awhile without ordering, so I always go to the App Store and check for updates. This has happened to me before and it happened to me again today: I checked for an update and found none, placed my order, and drove to the location. When I got there and went to signal my arrival (I used curbside pickup), NOW the app said I needed to update!! And once I had it had lost any record of my order! Now how do I tell them I’m here? (Yes, I can go inside but that’s extremely embarrassing.) This app absolutely needs to retain curbside orders across updates—if an order hasn’t been fulfilled it should IMMEDIATELY pop up on relaunching the app. I cannot give this five stars until that’s supported..Version: 8.6.0

FIX THISWhen you use the app for delivery, even if you enter an apartment number in the info, this information doesn’t seem to be shown to the delivery drivers on their end. This has been an issue multiple times where the driver just guesses and sets it at some random door in our building. Some drivers have been sensible enough to call and ask for the apartment number but that’s the minority. Please fix this or at LEAST allow for delivery notes to show to the driver which clearly also did not show on their end. In most cases the deliveries are powered by door dash but Noodles app isn’t sending all the info. through to their platform for the drivers. FIX THIS..Version: 8.0.0

Unable to complete an orderI have tried over the past few weeks to order ahead through the app and I have experienced a multitude of issues. Sometimes I can get all the way to adding items to the cart and then when I attempt to add payment it does not add and then crashes the app. Other times I cannot add more than one item to the cart before the app freezes and I have to force close. The loading times are also longer than I would expect and sometimes I only get a black menu screen (with no indication that it is loading). The app used to work great and I could order ahead with no issue. Please fix this 😞..Version: 6.9.0

Coupon Terms are MisleadingVery frustrating whenever I earn a reward that says free entree, different than some of their coupons that specify that protein isnt included, but it still makes you pay for protein. Or when you get a rewards deal for “free salad” at discounted points. No where in the terms does it say protein is included, and paying $3 when the salad comes with grilled chicken as the menu standard is not free! Terms need to be clear, or I expect the coupon to be honored. Also, coupons expire two weeks from the time you earn them, to the minute. Very annoying when you come in and miss your coupon by a few hours, or in my case, they were closed at the time during business hours with police walking around. Sad because I love the noodles 🥺.Version: 7.9.1

Infinite loop when told to update profileI, too, am stuck in the infinite loop. I downloaded the app because we’ve been eating at Noodles for years and love their food. As soon as I open the app, it asks me to complete my profile. So I put in my birthday, phone number, and favorite restaurant, and then it says something to the effect of, “Oops, there was a problem completing your profile. Try again.” I tried it at least a dozen times. Still won’t work. I offloaded the app and then loaded it back on. Still doesn’t work. I deleted the app and downloaded it again. Same thing. I see that other people are having the same problem. I also see that Noodles has a lot of specials and freebies coming up for people who use the app. I really wish I could use the app. We were planning on taking advantage of those. :(.Version: 8.2.0

TrashThis app has had a long history of being so buggy for me I don’t know why I still give it a chance. I also don’t know why it’s so highly rated in the App Store, might be some bots. Lately everytime I open the app, I’m logged out and it never remembers my login info. And after I login, it just immediately logs me back out. I logged in back to back several times before just physically going to the store myself. So I’m hardly able to use my reward points towards an order because the app is so broken. This is just one issue I’ve encountered out of too many others. Will either stop using the app or get my food somewhere else..Version: 7.0.1

Complete Your Profile?!Noodles and Company used to be my go-to for dinner. I would place my order on my way back into town, but lately I haven’t been able to do that. For some reason, every time I launch the app, it wants me to complete my profile. Okay, I’ll humor you and complete it. Once I click on the complete profile button, it doesn’t go to the main page of the app, it wants me to complete my profile again. I’ve given up on trying to mobile order and have sought out alternatives for dinner, because it’s too frustrating with this app. And before you ask, yes I’m using the latest version..Version: 6.1.3

Worst restaurant appWe eat out too much so we have used many apps. This app has not worked for over a year. You have to update it every time you want to use it. Then it is never able to complete an order. It also says “oops, there was a problem.” Go to order on the phone, equally Terrible experience. The website is more reliable but less convenient. We are just a family of 4 but I can honestly say the lack of a working app has kept us from ordering food here on a regular basis. I cannot imagine we are the only ones. Update: the birthday glitch was fixed but it still never accepts our credit card (visa). Still all around terrible app that is the only barrier that prevents us from eating here on a regular basis..Version: 7.5.0

Terrible App, Needs FixingThis is, without exaggeration, the worst service app I have ever used. Run away. Do not download. Pick something else to satisfy your craving. For months now, whenever I have tried to order, I get logged out of my account, an error message telling me to try again later, or an endless loading loop. Curbside is important to me following the pandemic. The app simply doesn’t work and I’m sick and tired of it. Furthermore, whenever I try to apply a reward, it never works on the app, even when all other parts of the app are functioning. I don’t know if this is some kind of subtle ploy to make rewards useless or what, but it’s annoying..Version: 7.2.1

Noodles is great, their app is notGiving a one star review is not what I usually do, but my beef today is with the App. I used to work at Noodles and can tell you that this place is awesome, the food and staff are always great. The issue is the online ordering from the app. On several occasions I’ve had the app simply crash on me, as soon as I open it. Today, and the reason for the review at this moment - is that the app showed me an error during payment for my order. I thought, okay, cool. Gonna try it one more time. Closed the app out, started it again, put my order in. Went through payment, everything was fine. Food was good too. Then I get home and take a look at my bank account and the app has charged me twice. I’m sure this review could be a lot shorter but I’m going to be deleting the app because it’s just so trash. Whoever you guys got to make this did a really bang up job on the visuals, but it the app doesn’t work none of that matters. Consider getting a new contract for your IT needs..Version: 7.9.1

Pushing Loyalty over a seamless experienceThe new app seems to push profile and loyalty, over providing an ability to order seamlessly as a guest who needs a quick dinner. Requires you to have a profile before “unlocking” certain menu items. They’ve shifted authentication providers and require a password reset, the process is clunky and took what should have been a quick order to over 10 minutes. As well, their ApplePay doesn’t have a confirmation screen, the payment is successful and they take you back to the order screen, without knowing your order to as fully processed. No button is clickable and there isn’t an indication your order went through. The only way I knew my order was successful, was an email confirmation. It also requires you add your birthday, and phone number and agree to their terms and conditions when you open it after you authenticate for the first time, without a way to bypass..Version: 7.1.3

Glitchy AppWhen you have to bail out of an order with a full shopping cart because the app gives you an error instead of placing the order—at the very last step… It’s frustrating. It took our hungry family an extra 25 minutes to finally get an order in (after trying a phone order, we had to order on the website…) All the same details, just worked on the website and not the app. It was enough to make us order somewhere else, or just cook our own pasta— would have been faster! This has happened before on the app, would appreciate a fix..Version: 8.5.0

Issues with appWouldn’t load my current status (points, etc) or allow me to order. I deleted the app, however it was only removed from my dashboard but not from my phone. It won’t allow me to download it again. When I click in the icon with the arrow up to download onto my dashboard, it takes me to the screen where I’d download onto my desktop or into a folder. Strangely it also gives me options to download into other apps like Qdoba, etc. Next to that download icon, on the left, it says “order.” When I click on it, it takes me directly to N&C’s order site with me logged in and all showing my points, etc. even though I was logged off and had resubmitted a request to create a new log in (haven’t received an email to create new password). There is nowhere for me to log off; no options for it. I normally don’t review apps but this one is the strangest ones I’ve ever come across..Version: 7.1.3

This app is almost total garbageThe APP is utter garbage. You can get thru the whole ordering process and then suddenly it needs to update continue and will wipe your whole order. It updates like every 5 minutes so we have had tech issues with every single order. Of. Could give 0 stars I would. This company is pretty garbage—the food is fine but the culture is awful. They hire special needs persons and make promises but then stop responding to them after they have gone thru the new hire process. Beware—I worry they are stealing disabled people’s identity info. If you are job hunting, look elsewhere because they could cost you your unemployment or assistance if they put you thru the process and then stop answering you. It made it look like my daughter was hired and quit, which is NOT the case. Seriously. Beware..Version: 8.3.0

The app has problems all the timeSo I was having a problem with the app when I was logging in to it today every time I would log in it would say “Error: The data couldn’t be read because it is missing” so I deleted the app and reinstalled it which seemed to help but now I am trying to use my free delivery reward with my points and it says for any reward I try to redeem not just that one, “reward could not be found” this app has more problems lately than what makes it good. It needs to be fixed. It’s so annoying how the app gives me problems every time I try to use it..Version: 7.0.1

Robbery at this pointI hate to be that person but I just want my money back or something. I scheduled a pickup on the app for 7:00 because the app said the restaurant in the mall closed at 8:00. I go there and the place is closed and there’s one pickup left behind but it’s not mine. I try to contact customer support, nothing. I leave negative feedback on the website and they email me, ask for my info then never get back to me. I just want my money back. I don’t wanna have to go all the way to a store that’s super out of my way now. I work. This is the last place I can voice my concern and hope something comes about it..Version: 8.5.0


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