3.4
3.46903 star

Total 28 Negative Reviews

BCBSTN App Complaints & User Negative Comments 2024

BCBSTN app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using BCBSTN? Can you share your negative thoughts about bcbstn?

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BCBSTN for Negative User Reviews

Frustrating!!This app is so frustrating! I signed up months ago, as well as added my daughter. When I went on today, it was just showing my husband and not us. When we tried to add us, it said we already had accounts....yeah, I know! It would not allow me to access a dr at all because it kept wanting me to register....and then would reject it because I already had an account....and so the circle keeps going. I also really do not like the fact that, as far as I can tell, you can’t add your medical history so the dr can see it all on the screen. You have to put in your meds every time you try to talk to a dr. We have had other apps for other “call a dr” and they were easy to use. This one is horrible!.Version: 6.1

ProblemMy app has said it is doing maintenance for the past 3 months I can’t even log in.Version: 7.5.2

It doesn’t workEvery time I’ve used the app, it always says it is under maintenance. I downloaded it months ago and it has never once worked..Version: 7.5.2

Under maintenance for over a weekCannot log in and view my id card since I got the mail. Always under maintenance..Version: 7.5.2

Cannot loginAttempted multiple times over several days to login. Continue to get msg saying app is down for maintenance..Version: 7.5.2

It’s okCan no longer get the app to connect with Apple Wallet. Also, some of the estimate features do not work, especially for eye care..Version: 7.5.2

Good app but won’t forget previous accountApp has a lot of information you need right at your fingertips. However, when you have used the app with a previous employer you have to create a new account to use with your current employer. I can’t get the app to forget my previous Face ID log in data. Even deleting the app does not help. Maybe the developers can provide some insight into this. Great app otherwise..Version: 5.9

Facial recognition issuesOverall the app works fine but the facial recognition needs work. Every time I try to log into my app it automatically goes to the facial recognition to which locks up the app to where you can’t do anything in it. So now the app is become useless. Can you please fix this bug issue two of the facial recognition at work or at least take it off of it so we can login with our sign in and password..Version: 6.1

BCBS APP HAS BEEN DOWN FOR MAINTENANCE FOR 2 MONTHSThis is crazy, I can’t login online. I can’t login on the app. This app has been down for maintenance for months. When is it going to be fixed??? I’ve force quit the app, I’ve deleted the app and nothing will work. The devs that have produced this app are quite literally getting paid for absolutely nothing..Version: 7.5.2

App down for maintenance for daysI still haven’t received my Insurance card and don’t have access to the app as it has been down for maintenance for the past week, I’ve tried deleting the app, re-downloading and still no luck. I’m hoping for a better experience in the future, United Healthcare’s app was far more reliable and useful..Version: 7.5.2

Terrible user experienceThe UI still needs a lot of work. Navigation in the provider search is particularly painful. The search results only return about ten listings at a time. When you reach the bottom of the list, you often need to wait about a minute for the next batch of ten doctors from the list. If you open a search result, you can't read any reviews. Save yourself the frustration and just search for doctors in Google maps, read their reviews, then go to the "get care" tab to search for the doctor by name and see if they're in network. The information about the doctor is quite out of date here, too. I found many listings which said the doctor is accepting new patients, but that wasn't true. I also have found several listings for doctors who moved away from the listed location many months ago..Version: 7.5.2

Unresolved bug issuesI have reached out to BCBSTN in regards of mobile app issues. Was contacted back stating it was resolved and still not resolved. I went ahead and deleted it. Very frustrating.Version: 7.5.2

Under maintanenceThis app is constantly under maintenance. The only time I’ve been able to log in was the first time I downloaded it 2 weeks ago. Useless since then..Version: 7.5.2

AwfulWhen it’s actually up and running it barely works. Then you try and use the website instead because the app won’t do what you need it too and the website is just as bad. With the amount of money they take, you’d think they could provide at least some sort of usable resource.Version: 7.5.2

It’s okay I guess.Reasonably useful. Not really necessary. I deleted it because I can access everything easier on my computer so I have no need for it on my phone. The Face ID feature is absolutely laughable. It asks to use it before you’ve ever logged in for the first time and then glitches out because it doesn’t know what account to log into. And you can’t turn it back on after you’ve logged in because there’s nowhere to access that setting. Overall just kinda meh. It’s alright..Version: 5.9

Unable to add new card to apple walletLast years is expired and when I go to add my new one it wants to open the chic-fil-a app 🤔🤷‍♀️.Version: 7.5.1

GlitchyWhile I find your app to be reasonably useful, the interface between it and the facial recognition feature of the new iOS software leaves much to be desired. After multiple re-installations and attempts at logging in, I’ve given up on using facial recognition for the time being but hope that that feature will be fixed in the near future.Version: 5.8

MaintenanceThis is my second week trying to long into the app. I’ve even tried deleting and downloading it again and still I have no success logging in. At this point I’m not quite sure what to do..Version: 7.5.2

Down for maintenance for weeks!This app is not useful at all - every time I log in I get a "maintenance" message saying the app isn't available. When will this be fixed??.Version: 7.5.2

Under MaintenanceEvery time I have tried to use the app for the past several months, I have gotten an error that says “under maintenance. Please try again later.”.Version: 7.5.2

Chat DisconnectionsI love the new app! It has a great user interface and the live chat helps stay up to date. When you switch apps, it disconnects the chat and you have to start again which is annoying when you are trying to get answers. The app desperately needs the background app refresh function on iOS. If there wasn’t that issue, it would be an 5 stars! Grateful for them investing in the development of the app and have faith this will be resolved.Version: 7.4

App won't let me loginLately i've been having problems even getting the app to let me login at all on my Iphone 5c. It just keeps loading. I've had insurance for 2 months now and still haven't received an insurance card. I requested a new card a few weeks ago, which I haven't received either; so I've been relying on using the app to show my insurance info to the doctors and pharmacies. But I can't even get the app to open when I need it. NEEDS MAJOR UPDATES!.Version: 2.4

Digital EOB ConfusingMillennial here. I was excited to finally have a digital option for EOB. The opening front page of the app is wonderful; however, the EOB did not match up with my several of my paper bills. It showed patient responsibility owed $8k on one bill for bloodwork. Even after calling two different BCBSTN representatives, I was told I was responsible for the $8k. I did NOT owe that much and the Lab company confirmed the EOB was wrong and misleading. Don’t believe I can trust the app just yet. So don’t get too excited about having an app… Fix the kinks please..Version: 7.2.1

App never worksThis app is always down for maintenance and is never in working order.Version: 7.5.2

Under MaintenanceThis app has been under maintenance for almost a week. I haven’t been able to utilize any of the features because every time I’ve tried to login I get “maintenance”.Version: 7.5.2

Crashes a lotOften crashes and shows “down for maintenance “. Not really reliable for real time use. Screen shot any important information to protect against App unreliability..Version: 7.7

MaintenanceApp has been down for maintenance for weeks, very inconvenient..Version: 7.5.2

Unable to see the complete security questionsNo way to see the whole security question when you set up account.Version: 7.4.1


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