Kiwi.com: Book Cheap Flights App Negative ReviewsKiwi.com S.r.o

Kiwi.com: Book Cheap Flights Negative Reviews

4.5
4.55775 star

Total 178 Negative Reviews

Kiwi.com: Book Cheap Flights App Complaints & User Negative Comments 2024

Kiwi.com: Book Cheap Flights app received 178 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kiwi.com: Book Cheap Flights? Can you share your negative thoughts about kiwi.com: book cheap flights?

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Kiwi.com: Book Cheap Flights for Negative User Reviews

Break my plan, because reschedule without notificationI booked flight from Phuket to Kathmandu, stop in New Delhi. 1st flight Phuket to New Delhi reschedule, and kiwi did not give me any notification. I got up at 4am going to airport, when I arrived airport, the flight rescheduled to 2pm, it supposed to depart 8am. And I must be in Kathmandu today. I booked any flight to Kathmandu, it cost me US$ 529.28. I ask fully refunded, kiwi said they don’t know the amount for refund. And I have to wait 90 days for refund..Version: 2023.15.0

Fraudsters of the lowest orderKiwi sent me a message a few weeks after I'd booked three flights with them saying that one was canceled and giving me two choices: rebook one of them at a significantly (about three times the original cost) higher rate, or cancel the entire trip and ask for a refund. I chose option #2, and before long received a message saying that the carrier/airline had refused to refund the other two flights. Meanwhile, many weeks later I'm still waiting for the refund of the first canceled flight. Then I rebooked (NOT with Kiwi this time) on the same airline, and I noticed that in the airline app multiple flights were showing up. This was...odd. So I called the airline and asked what was going on. They informed me that the other two flights were never canceled. So in other words, Kiwi straight-up lied to me when they sent a message that said the carrier had "refused to refund me the other flights," since they had never canceled them to begin with. Also, the airline had sent the refund quite a while ago, and Kiwi never bothered to pass it on to me. Well, then. Enjoy your ill-gotten gains, Kiwi. But you're definitely a fraudulent company in my view..Version: 2023.38.0

Poor customer serviceI will write an update after I see what they will do about my issue..Version: 2023.25.0

Don’t fooled by the lower priceKiwi says they guarantee the delayed/missed connections. What they don’t say is they sell you a ticket looks like they are connected but actually they are separate. Airlines don’t take responsibility of the missed connections. Even though it was known that I would miss my connecting flight before getting on the plane, Kiwi would not reroute me. When I got to the connecting flight airport, there were no flights out of that city to my destination. Kiwi would take 2-4hours to make a decision when it was already 8pm and I had been traveling all day. When they came back they offered a longest trip possible and not even to the city I was flying (nearby city). Because I decided to book a different flight, they did not pay for the hotel and already paid hotel at my destination. They refunded the flight I missed but not the amount shown on the ticket. Each flight was priced separately on the ticket because they were not connected flights and from different carriers..Version: 3.8.4

It’s a scum!They'll lure you in with cheep prices and then the cheap flight will get cancelled. They will keep your money for 2 months and they won’t refund you until you’ll realise that something is wrong. They’ll say they are still waiting for the money from the airline - you call the airline and it will turn out the airline have sent the money 2 months ago - they lie and steal. They argue about the amount of money they’ll supposed to sent you back. They say airline sent them only this amount while the keep 200$ for them selfs. It’s a scum. That’s how the make money, they ruin people’s holiday and steal they money..Version: 2023.34.0

“Let me guess, you booked with Kiwi…”I’m sure Kiwi does good rates if you’re looking for a single-leg journey (just one plane ride out & one back) but if you’re looking for a journey that has layovers, avoid this app. I used Kiwi to book a trip to Manila. I had to buy tickets quickly and got sucked in with the cheap options offered by Kiwi and took the plunge. Luckily I made it. But that’s only because my first two flights went exactly as planned and my third was delayed (luckily for me) by three hours. The title is an unsolicited quote from the person working the Cebu desk at Dubai airport. The person went on to tell me that “even if your flight was from the same terminal you arrived at, you still wouldn’t have made it given the time between flights”. Kiwi did offer me a guarantee at the time of purchase but this cost nearly 1/4 of the price of the original fare. When I later found out what I had gotten myself in for, I tried to upgrade so my a missed flight would be covered, however, this option wasn’t available after purchase. All I could do was upgrade my “level of service” so I could get in touch, book & pay for another fight incase I missed one. I don’t know if other companies do this but avoid these guys. The risk of a missed connection isn’t worth it..Version: 2023.24.0

Never ever use itIt is 0 star rating. No, it should be negative star. I spent more than $1000 on my international flight. It says it is booked and confirmed. Then, it told me that my ticket is modified due to the flight carrier change. For alternatives, my options were to pay triple (~$4000) for alternatives that have 2 stops and takes about 40 hrs to travel. And the other option was to request a refund. I requested refund on last year on early November. Guess what. All I hear is that it will take approx. 3 months to refund. And when I call, they won’t answer anything because my ticket is already “travelled”. So I am stuck here just waiting for ever to refund my ticket that is worth more than $1,000. I saw other review that it has been 5 months and still no refund. I should have read it first before I book via Kiwi. I tried to save $30, but it cause me a long term investment that grows 0%. So if you really want to invest for a few months or perhaps years to profit 0% or less(consider inflation). Kiwi is the way!.Version: 4.65.1

Added features have become a nuisance rather than a helpEach time a search is made, results are now shown for bus-train-flight combinations. It is only possible to filter down onto flights-only on the search results page. Even if you click ‘save’ doing a new search looses the filters so that you start seeing bus/train/flight options requiring yet another set of clicks to filter the results! It’s painful. All I wanted was to find results for flights from London Airports to Athens...I don’t want to take a bus from London to Cardiff, another to Bristol and then a flight on a low cost airline to Athens!!.Version: 4.6.0

Refund not received yetMy trip was cancelled by the airline but haven’t received any refund yet. I was told I wouldn’t get a full refund even though it was not me who cancelled the flight. I have never heard anything like this before. Please don’t book from this site. I rebooked but again I faced problems at the Airport since my PNR number was not written in the eticket. I had to re print it. Lots of hassles..Version: 2023.18.0

Short connecting flightAvoid this company at all cost, they are next to no help at all on giving information, when you go to the online chat you speak to a different person on every message which is frustrating. Kiwi set my family of 9 people up with a connection flight in cologne from paphos going to Manchester. They only allowed 1hr 10minutes for this transfer, we had to even swap terminals and go back through security too. My first flight had a delay of approximately 15 minutes and ended up missing the last flight, but even without this delay i am convinced that I would have never made this flight. The kiwi guarantee means absolutely nothing, they offered us a different way home which was multiple bus journeys to Paris and then a flight home. This wasn’t due to start till 30 hours later, and a cost of 1600 euros, I obviously turned them down and got my own flights. We had to wait in cologne for 16hrs then on to Venice for an 8hr transfer before going to Manchester. They now say I can’t get a refund because the carrier won’t give one. Untimely Ryanair did nothing wrong, it was kiwi that are in the wrong, who are still adamant that 1hr 10minutes is enough. Anyway sorry for the long winded explanation. Just don’t want other people getting in the same position that we were put in..Version: 2023.34.0

NEVER USE KIWIThese guys are total scammers. My flight got changed like three times and I couldn’t cancel it because I got the default saver package even though my flight was changed to a different airport!!! Then about 25 days before the flight was meant to depart they fully cancel the flight. I understand Kiwi are not the airline but they are saying it might take 3 months for me to get a refund?! I didn’t tell them when I booked the ticket that they’ll receive my money in up to 3 months. Never use this terrible company, there customer service is a joke. I sent them a question because I purchased an extra cabin bag but received no confirmation whatsoever and no one responded to me even though it was just meant to be “a couple of hours”. Honestly I don’t care if I’d save hundreds using Kiwi, I will never do it again and recommend with all of my life that none of you use it either. Terrible, useless, scam company..Version: 4.77.0

Highly avoid booking a flightBasically scammed me, could not look for alternatives when flight schedule changes or cancelled. Agents will just tell you to book your own flight without any refund for the cancelled flight. I’d rather take my business to Flight Centre rather than this rip-off. I would rate it a negative star but that is not possible. Update: I will file a lawsuit against this FRAUDULENT COMPANY.Version: 2023.9.0

Don’t do itMy advice is to just spend the couple extra dollars, book direct, and save yourself the headache. And READ REVIEWS. If everyone is saying the same thing it probably not a coincidence. Usually those are 2 rules I live by but being at the end of my vacation I was trying to be cheap and was only reminded why I have those rules to begin with and consequently, I’m going home sooner than I wanted .This is my first time ever using kiwi and I do not recommend it. It’s impossible to get ahold of anyone and the amount of work it took to get the best of the worst case scenario I feel like I had gotten a second job. I paid extra for flexibility and it only flexes in kiwi’s favor . I got scammed. So all in all I lost about $350+. I could have spent 1/3 of that booking direct &saved so much time, effort, and ofcourse money. I did get a good laugh at their website claiming to be created by Traveller’s . It’s like a group of travelers wrote down everything that would be great and every thing every traveler would hate , gave the list to the website design company who then switched the lists and voila ! Kiwi was born . :(.Version: 2023.5.0

Charge you for their incompetenciesUse Kayak instead.Do not use Kiwi this company has the worst customer service, they will charge you for mistakes that they commit on their application. I am not a promoter I used to be a Kiwi customer but because of the poor customer service I moved to their competitors, hopefully by loosing customers they will start to get their act together. I booked a ticket online with Kiwi and I updated my info with my new passport and even deleted my previous information. For some reason the application put my old info, so when I saw this I quickly went trying to go back and change it and it was not letting me. I had to pay around 46$ Canadian because they made an error on their part. When I tried to call to get reimbursed they kept stating that they cannot reimburse me and a manager wasn’t able to get on a call and would call me back in six hours. When they did they hung up as soon as I said hello. This I think is a pure money grab, the same way they over charge you for luggage. I used to use them cause somebody who I trusted recommended it to me but now I’ll be going around spreading the word that they overcharged me and didn’t go out of their way to help me, they have packages of customer service, like you pay more for better service. Do not even bother with this company !! They have agents with hard Indian accents who keep putting you on hold and hope you give up your fight. It’s not the money it’s the principle, these guys have good prices at first but in tue end you end up paying more than regular prices! Stay far away from them and try Kayak cheap flights, seems to be a lot better reading the reviews online compared to this damn fruit of a company!.Version: 2023.37.0

App doesn’t even work…I am trying to use the app to look at my flight and the app does not even work. I open the app and it freezes. I click anywhere on the screen and nothing works. This app is faulty..Version: 2023.33.0

Had to by a new ticket just to get a personUsed to be great, now they’re a bunch of scam artists. You can only call them for help if your booking number shows your 2 weeks before your flight or 2 days after. Otherwise the automated message will refer you to their online support, which is useless since they don’t get back to you even months later. Out of frustration bought a ticket I don’t intend to use to get a real person on the phone. Paid $15 extra for guaranteed refund. Called to discuss my old much more expensive flight, and why I had still not received credit or a refund after 9 months. They were no help at all. Was then told it was also not possible to get a refund for the $60 dollar flight I had booked less than a half hour before. Out of their minds, which is a shame cause they used to be good. Go with a more trusted booking site or directly with the airline. Not worth the “savings.”.Version: 4.76.1

Too much trouble for little savingsHi, I used this app for a short trip. I would not use it again. The prices were ok but not Wow savings. The flights looked a little funky as there was a “connection” on the way back but it turns out even though it was the same airline we had to clear immigration in UK, recheck the bags and go thru security again - the flights are treated as separate. For the sake of convenience they check you in automatically to your flights. When I went to print my boarding pass a day before, to my horror I discovered I made a mistake when buying the ticket: I had misspelled my last name. A call to kiwi customer service did not help, I was supposed to scan my passport, email it to them and wait 48h for an answer to see if it was even possible to change the flight back, for a fee. For my first flight I was told I was on my own. I was lucky that Norwegian made the change for my first flight right away. I called Easyjet later and they did the return flights changes free of charge, no passport needed. I will not use this app again..Version: 4.1.1

Kiwi flights USED to be good, now I’m experiencing issuesWhen I first discovered kiwi I didn’t really have any issues I paid online I was able to make all of my flights there were no delays in flights I didn’t experience any issues from the complaints that I read but as I continue to use this app for my traveling I began to notice that I am encountering problems. On my last trip the airplane was was so delayed that I almost missed my flight and luckily they held it for me as I rushed like a bat out of hell trying to get through security to make it to my plane, Most recently when I went to book a flight, the summary which INCLUDED luggage showed me a price of $803 the next day i checked my bank statement and noticed they charged me $903 and separated the luggage fee which is NOT what i agreed to pay in the app when i was asked to confirm my payment which INCLUDED luggage!! Customer service had NO explanation. I’m done using this company before i start to experience problems worse than these..Version: 4.3.1

Appalling serviceThey only provide e-tickets 24 hours before the flight, which you have to print out and won’t let you check in online. Baggage restrictions are very unclear which meant me paying $55 for carryon luggage on the connecting flight on which they booked me. They got my name wrong on my booking. I spent 2 hours on the phone trying to get the name changed which they said they would charge fees for. I then received an email as ‘resolution’ less than 24 hours before my flight that said, ‘We couldn’t confirm your name correction with the airline so we suggest you buy another ticket.’ After a headache at the airport to get my name changed, my first flight was delayed by 1 hour and 40 minutes, meaning I missed my connecting flight. The airline wouldn’t take responsibility for it and neither would kiwi so I was stranded in an airport in another country and had to buy a ticket at the airport to a different destination, then drive for 6 hours to where I needed to be, arriving at 4am. Never again. Avoid this company like the plague..Version: 4.3.0

DO NOT USE - You will regret it!DO NOT USE - AVOID AT ALL COSTS! We ended up stranded overseas with no return or onwards travel because Kiwi forgot to tell us about a change to a connected flight. The app is designed to make it almost impossible to contact them or complain. Even before we had problem the app is dreadful to use, but if you run into problems it is deliberately designed to frustrate so you give up. If you have already booked find an alternative way of checking every aspect of your holiday, flights etc - you are on your own, you will regret it and this app will be of no help..Version: 4.85.0

Such a scam!I highly suggest you book with anyone else other than kiwi. They are the absolute worst! They make you think that you are getting a deal and every corner you turn you get charged for something. They didn’t alert me about my flight delay when I was starting my trip. I was also not told in any format that I had to order my 10 hour international flight meal early. I went over my emails with Kiwi with a fine tooth comb, and there was nothing noted about this. I’ve never been on an international flight where they have not fed you at least something. When service was going around, I asked if I could order at that moment, and they said no. It was a 10 hour flight, and I only received two little cups of water. They also did not send me the right ticket for my train to Paris. And after all was said and done my flight home was canceled. No email, text or anything! I showed up to the gate and was told my flight was canceled and they put me on a different flight to Las Vegas. Just to make myself clear my home is in Seattle not Las Vegas. And no, it was not just a layover flight. They were literally dropping me off in Las Vegas with no way back to Seattle. But because I wasn’t alerted I also missed the flight to Las Vegas because it was a different airline. Please save your money and actually use a credible site. I do realize that this all sounds very dramatic, but it is 100% true. And this was before the pandemic started so it had nothing to do with that..Version: 4.88.0

ScamDO NOT TRUST THIS COMPANY. Seriously. It took me more than a year to be offered an amount for my refund. The cherry on top of it all is that they offered me less than half of the amount I paid for my flights ALL BECAUSE THE FLIGHTS WERE “CANCELLED” and all they offered as an alternative is for me to purchase replacements for the flights that is DOUBLE of what I paid for. I usually do not go all out to express my frustration and disgust but if you want to save yourself a lot of hassle, book directly from the airline and learn from my mistake. It should not be this difficult to get a refund. Even the law states that unused transportation tickets are to be compensated, even the nonrefundable ones as long as it is unused. Poor service, scammy T&C and overall just a sketchy business. TLDR: DO NOT TRUST THESE SCAMMERS. THEY WILL TAKE YOUR MONEY, “CANCEL” FLIGHTS, OFFER YOU EVEN MORE EXPENSIVE ALTERNATIVES AND TAKE OVER A YEAR TO OFFER LESS THAN HALF OF YOUR MONEY FOR REFUND..Version: 4.85.0

Do not botherIf you’re her coz you’ve booked your tickets through Kiwi and trying to download your ticket on your phone, I’m here to tell ya that’s not happening...The website is even worse and less helpful, and my booking number was completely useless in the actual ryan air app when I needed my boarding passes. Less than 48 hours before my flight, I had to call kiwi, to remind them to check me in and send me my boarding pass via email..Thankfully i predicted they were lying about downloading the boarding pass directly on my phone, and had someone that could print them for me..Loads of unnecessary stress and time spent on them, would not recommend..Version: 4.17.0

Do NOT use Kiwi!Save yourself money and hassle and book through the airlines! If ANYTHING goes wrong with your flights Kiwi will NOT do anything to help you or to compensate you. All their extra $ add-ons are completely bogus and a big scam to get money. I paid for the extra customer service, so that I could get premium service if anything was to go wrong (which it did), and they didn’t do ANYTHING to help. It was a complete nightmare. I needed to do a simple name change and i called Kiwi for 3 months trying to get them to change my name. NOTHING. They literally told me that they didn’t have The time to be on hold with the airlines to change my name. I even made a formal customer complaint and I was never responded back to you. And get this… I finally called the airline and begged them to change my name. Once they did, Kiwi noticed I changed my name and they emailed me trying to charge me $10 for a name change fee!!! I could not believe the audacity! I told them to screw themselves and that i wasn’t paying for anything. Do not ever book with Kiwi, you will never get a refund, never get the help you need, and you better pray that nothing goes wrong with your flight . BOOK THROUGH THE AIRLINES!!!!.Version: 4.62.0

Don’t bother!Took over a year to get my refund back (nearly a year and a half!) including me messaging several times. Really poor customer service, no contact method besides online and I really had to put the pressure on and get rude to get anything done. Given two stars not one simply because if you’re flight doesn’t get messed up and/or cancelled then you will be able to board etc if you’ve used kiwi. As in, it’s not a complete scam, just a really really badly organised company with no customer service or refund process. Kept saying it was because the airline hadn’t refunded them but mysteriously seemed to get my refund sorted when I kicked up a massive fuss so to be honest I just don’t think they were chasing it/doing anything on their end!.Version: 4.88.0

Map missing?I can’t find the world map view shown in the Facebook ad. I was excited to see that you added a interesting feature but I was disappointed to see I can’t find it in the app. Where do I find it?.Version: 4.2.6

This app and company are a SCAM! Br warnedDo not use this app or company, it’s a scam i bought tickets and tested positive one day prior to flying, i asked them for credit soo i could use it the following week and they basically declined everything and offered me a $50 refund when i paid $2000. Scam alert do not use this website.Version: 4.67.0

Sign in problemSend me 1000 sign in links and asked for my password and said verifying email which I did 999 times. What a stupid app and team.Version: 2023.17.0

Helps find dealsThis is a great app to use to help find deals, and routes using different airlines. The problem is when you book through them. They tell you that you will get your boarding pass sometime between 48hrs and 0hrs before you leave. That is a problem, especially if you are trying to plan ahead and print out your boarding passes. Also, adding luggage can be hard after you purchased the ticket. I still haven’t been able to figure out how to add luggage after a booking! The best way to use the app is to find a route, and then purchase the tickets yourself directly from discount airlines. Then it is effortless to add luggage, print our boarding passes etc... if it were easier to add luggage after booking, and to know exactly when you could expect to get your boarding passes, I would recommend it- even with the fees. But, so far my experience has been difficult. If things change I’ll update this post..Version: 4.14.0

0 STARS - DO NOT USE KIWIWish I could give them 0 stars. DO NOT USE THIS SERVICE, especially if you value your sanity. They angered and frustrated me so much I was left stranded crying in the airport overnight. My flight was delayed and I called them and they refused to change my connecting flight because they didn’t want the chance of even losing a few dollars. It is so frustrating to have the people on the phone flat out tell you they care more about the money than you ever getting home. After literally 8 phone calls to their customer service line - they still refused to help me at all - I ended up getting stranded in LA overnight. They promised to get me out of LA but the only flight options they sent me were 6 days late and to cities I was not going to. I wanted to be home so they said I could book my own flight the next morning and be refunded fully. They refunded me only 1/4 of the amount of my ticket. They are a scam that just wants your money and they do not care what happens to you. I will never use this service again - worst travel experience of my life..Version: 4.3.0

Waiting more than a week for them to add a second checked bagI need to add a seond checked bag for a business trip, and have been waiting more than a week and they still haven’t got it done. I called support and they said “we’re working on it but we can’t give a date when it will be done”. A date? How about “5 minutes”? Never again..Version: 2023.11.0

Reason price - but the connection flight change over are too littleI had a change over flight for 2 hours, but the first flight was delay. Their alternate route were very bad, and they want more money for a better route. Make should you go over your insurance policy before booking a ticket. The only reason I gave a 2 star was he price was far compare to other flight, but it the hidden charge that they get you on..Version: 2023.35.1

Excellent serviceThe app works great and the radius search is incredible. Plus kiwis guarantee DOES work and is much better than I thought. Completely recommend, specially for flight with more than one stop, you never know what can happen. Once I lost a route with a 6h layover because of changes on both flights and airport problems, so better cover yourself. Sorry but had to take 2 stars out of it because of the latest update, they took off the radius search, bad move..Version: 4.0.0

If i could give this company zero stars I wouldI booked a trip from Madrid to Santorini with a layover in Rome. The flights were two separate companies. I got boarding pass for my trip from Madrid to Rome but when I landed I saw Kiwi was unable to check me into my other flight. I had a 4 hrs lay over so I called the company they said they were on it. An hour passing nothing, two hours nothing so I call again and they say the same thing. I then email them and message them on the app trying to figure out how to get on this plane. An hour before boarding I call and they tell me my case is “urgent”. Finally I find some flight attendants to help me check into my fight and guess what im not even on the flight. The plane is about to leave in 20 mins and there is nothing I can do to get on the flight. The next flight that leave is the next day at 6:30 AM. So as I watch my plane leave Im stranded in a country I don’t know with a language I don’t know with no place to stay and no idea what to do. I called Kiwi once more asking what I should do and they said they would email me with “options”. It’s been 6 hrs and Im still at the airport waiting these “options”..Version: 4.73.0

SCAMThey wanted me to pay full price to change ticket already booked after they charged $250 for their fee. Book with the carrier and leave this app your last option for booking. FU kiwi team.Version: 2023.25.0

Awful companyI’m lucky that i was able to catch all flights. My both flights got changes 24 h ish before flying. They advertise better flying and waiting times and changing it later back to longer times . At least I could fly at the same days . I recommend to aim direct for the airline companys for bookings ..Version: 2023.36.0

Book through the airlines.With the recent travel restrictions imposed by the US due to coronavirus concerns, I was, at the time of my calling Kiwi, unable to make the trip. Since then restrictions were changed, but during my phone call I discovered that Kiwi will not budge on refunds even when there is a global crisis that prevents thousands from traveling. In my past experiences, airlines are usually able to make some kind of compensation for the trouble. I had a saver ticket, which I thought would be fine if I weren't making changes for personal reasons, but extenuating circumstances would be handled differently. Not the case here. That said, when everything goes well, Kiwi has fantastic, responsive customer service. The gentleman I spoke with over the phone was incredibly polite, and had clear and concise explanations, which I can appreciate even if they frustrate me. Even during the crisis, hold periods were quite short. I’m disappointed that their dedication to the customer experience doesn’t translate to actual measures taken to do the right thing in a global time of need. If it weren’t for my experience trying to explain to them that a global illness should be a fine reason for a partial refund at the very least..Version: 4.20.0

The worst and illegal companyThey will change your tickets with other conditions that even doesn’t make sense at all!! The original ticket condition was just 6.5 hour lay over and transfer in Singapore airport (which doesn't ask Visa and luggage go straight though automatically) However, the changed ticket is "32.5 hours stop over" Singapore where even NOT allow people to enter the country. In addition, kiwi changed the limit of check-in luggage weight (30kg->23kg). Customers buy ticket considering all this details. I understood if this is really because of COVID-19 situation which makes many unexpected situation these days, but what I checked is there are still SAME tickets on sale with higher price. I can't even try to call them because they block the call with whom still have more than 3 days to depart. People can just be relaxed waiting the day just 3 days before departure. We just have one day to deal with this issue(because for 48hours just before departure I couldn’t make any change). I've kept all the evidence that I tried to reach with your business. If I can't hear any response from your organization in this week, I will report this situation..Version: 4.23.0

Bad serviceDon’t book flight from this website. If you want to change or want to get refund, they don’t do anything. Worst service I had from tgem..Version: 2023.25.0

Cheap but book elsewhereOnly booked because it was cheap but ended up costing me more (double what I originally paid) due to missed flights. Originally flight was delayed by 3 hours causing me to miss my connection, because I did not want to spend multiple days in the Nashville airport I had to book a separate flight to get home costing me more than if I had just originally booked through a normal carrier. The help function on kiwi is broken it kept telling me the other connecting flight hadn’t left yet even though it was long gone by the time I got there. The help desk agent said I acknowledged the change but the change I acknowledged was 20 mins not 3 hours. If you are going to book through kiwi use direct flights as there seems to be 0 recourse if you miss a connection. I will not be booking through kiwi again. Editing, changing to 1 star after hearing that there is no chance at a refund. Even though this means seed flight was in no way my fault. Kiwi will not be refunding me for the flight I missed due to a delay or the cost of the flight I had to re book. AVOID KIWI, ANY COSTS SAVINGS ARE NOT WORTH IT..Version: 2023.25.0

Not reliable at allChecked into my flight through an email from Kiwi. Received a confirmation email from Kiwi that said “We've checked all passengers in with the airline and you can find your boarding passes, including the printable versions, in your booking details.” The “boarding pass” was in fact just a “travel document”, and the attendant at the desk said there was no record of my checking in. I nearly got booted off my flight because of this. When I contacted customer support, they said that it wasn’t their fault because “that’s the document the airline sent”. Will not be using this third party service again..Version: 2023.25.0

Kiwi is garbageI agree with Charlie’s review. When a flight change occurs, Kiwi is not helping you book another flight for free (even with insurance). I had a flight via United that was cancelled by Kiwi, telling me that the airline cancelled it and that they were not responsible for it. The email came from Kiwi. I was already at my gate and had to be on this flight. I went up to United Customer service and they told me that they did not cancel my flight nor did they cancel my booking. She re-issued my boarding pass and told me not to worry. Meanwhile, my wife was on the phone with Kiwi explaining to them that I was already at the gate, but kiwi representatives insisted that my booking was cancelled and that it was done by United and not then. In order to take another flight I would have to pay money again. What a scam! Imagine if I was on the way to the airport and they sent me the email/notification that my booking got cancelled when it actually hasn’t. Thank God I was already at my gate and United took care of me. Not gonna use these idiots again..Version: 2023.24.0

Booking issuesI booked a flight from Australia to Seoul yesterday but mistakely i put wrong email address so haven’t received any confirmation. I am trying since yesterday as per the article booked with an incorrect email? It bring backs to same page. No idea what to do.Version: 2023.5.0

Sort it out!I understand that things are difficult due to covid; however, this company has been incredibly poor all round at giving a refund for a cancelled flight! When my flight was initially cancelled, I had 2 options: take a voucher for about £25 or pay (I think it was) £18 for kiwi to claim it back!! I obviously paid the £18. It said this can take up to 6 weeks for a refund. After 6 weeks they apologised & said it was taking longer - which I understand with everything going on, this wasn’t a priority. I have received 1 other communication during this time saying they are waiting for the airlines. It has now been over 23 weeks & I am still waiting. During this time, the company I booked my return flights with, didn’t make me select an option, didn’t make me pay any fee, kept me informed that they were making every effort to regain the money. I received the full refund after around 16 weeks. This company is called budget air. I will not be using Kiwi again, even if it is the cheaper option - poor on every level - sort it out!.Version: 4.33.0

DEFINITELY FRAUDI booked my ticket with this company assuming that their flights connection is guaranteed like they have mentioned connection guarantee. I arrived in Bangkok and next flight was for Singapore. The flight for Singapore was canceled and i contacted the kiwi customers service but they said you have buy another ticket, we cant help sorry. I had to stay for 3 days in bangkok airport and became ill. I take this matter further untill the government and law take serious action against this company to avoid other people's money and time lose..Version: 4.22.0

Not let you change your tripI spoke with an agent Told me not able to change my trip or cancel it They are using loop holes to rob your money Try other websites and apps to book a air tickets They are way better and cheaper than kiwi Used 1st and last time this garbage app.Version: 2023.32.0

0 * will never use kiwi againI paid additional for a cabin bag, to then be told this must be checked in after my booking had been confirmed. If I knew that I wouldn’t be having my luggage with me on the plane I wouldn’t have purchased this. They refused to refund me. Kiwi check in for you, this means you cannot speak to the airline and you have to print your boarding passes rather than being able to use them on the app. They also checked me and my partner into different parts of the plane and told me they were unable to change it. Giving we are in a global pandemic and advised to social distance and the airlines aren’t doing anything to ensure safe travel for staff and customers this is disgusting..Version: 4.32.0

Don’t use this appDid not communicate our entire reservations to the airline only the flight booking. Ended up having to pay extra for baggage at the airport even though we had prepaid baggage on the app. Airline informed us that this is a common issue with this and other apps like it..Version: 2023.21.0

No help receivedKiwi.com states if your flights have been cancelled due to Coronavirus they will notify you via email or text message. I am still waiting to be contacted regarding my Air NZ flight that was cancelled on March 20th scheduled to fly out of the USA on March 28th. The only reason I know my flight has been cancelled is because of my own vigilance. I have contacted Kiwi.com via email, Website and telephone multiple times with no response. Disappointed, possibly stuck in the USA.Version: 4.21.0

Trip to the USA Nov 2017Used kiwi for the first time for my trip to Newburgh in the us, everything was fine until it came to printing off my boarding cards for my main flight as it said in my timeline would be available the day before my trip ! I waited until after the stated time to try and print them off and was showing unavailable so a phone call to kiwi was made ! They apologised and said they would re send the passes I needed for the flight but re sent the ones I already had for my connecting flight instead but as asked waited 3 hours !! So another call to kiwi and once again the apology wait 3 hours and the same thing !!!! Now it was gone midnight and the day of the trip so a third call where I stated I would like to complain and would like to speak to a manager then once again was told he was busy so will contact me as soon as he was free 😡 I never received that call and took the decision to go to the airport and risk it only to be told that it’s not possible to do an on line check in for that flight !!!!!!!!!! To say that I was mad was an understatement so the whole day before my trip was wasted on kiwi not knowing procedures and telling lies to buy time with false promises made, all over what should have been a simple call to check why !.Version: 3.5.2

If I could give no stars I wouldI booked with kiwi because it was the cheapest price that came up (by a few pounds) on sky scanner. However it’s a bit of a nightmare to use, they don’t give you the booking details yourself so you aren’t able to check in or amend anything without going through kiwi - they force you to download their own app and do everything through that. This also means you’ll be sharing all of your passport and personal data with kiwi on top of whoever you’ve actually booked with. You also cannot download boarding passes to an Apple wallet, which is by far the easiest thing to do if you have an iPhone, instead they give you a link to a pdf. I spoke to a customer service advisor about this, and received no help whatsoever. I would not recommend and I’m just thankful I can finally delete their app after getting back home..Version: 4.76.1

WARNING SCAMAvoid using this app or their website at all costs. When, not if, you run into an issue and your hard earned money is in the line you will try to call and be met with people who are unable to effectively communicate to you in English. They promise this and that with their BS guarantees and services if you purchase the add ons but as other reviews have said, you’re effectively paying for nothing..Version: 2023.32.0

Cheap Flights but Horrific, Slow, and Unsuccessful Refunds if your Booked Flights ChangeUpdating to 3 stars because a refund was obtained following this review posted below. I want to preface that Kiwi is not always a scam because I have successfully flown through flights purchased through the website/app. However, should an airline change occur (even by the airline itself), you are almost certainly doomed. At that point, it is my belief that Kiwi scams many of those customers. For example, it took me over a full year to get a refund for an airline canceled flight during the start of the pandemic, and even then, it was less than the purchase price and valid in “Kiwi credit” only. This wasn’t a scam, but it was a highly undervalued refund. Stupidly I gave Kiwi a second chance for a flight in May 2021. The airlines canceled my flight, and it took a full 1.5 years for Kiwi to reach out and say (and I quote), “We regret to inform you that the carriers haven’t provided a refund for your trip…we have to close your refund request.” After following up, I was told yet again that a refund wasn’t possible—even though the airline canceled my flight. So is Kiwi a scam? Not always, but you can easily get swindled if your flights ever change—even if it’s the airlines canceling a flight. Think twice about whether or not you’d rather risk your money or spend a few extra dollars to be safer by booking elsewhere. In my opinion, never ever book with Kiwi..Version: 4.90.0

Regarding refund this app won’t give youOne of the wrost travel booking agency I saw they never give you refund even if the airlines are willing to pay the refund if the flights are cancelled.Version: 2023.20.0

Terrible experienceI downloaded the kiwi app to book a flight, easily and comfortably. Unfortunately, after booking the flight, there was a lot of confusion and mixup with my tickets. I was charged multiple times for unnecessary services and additional fees that all added (baggage fees, passenger details fees etc). The customer service team made it difficult when I was trying correct information about myself and the flight. At the airport I was required to pay extra fees in order to get on my flight and for my baggage, even though I had already paid the Kiwi app. In addition many parts of the e ticket provided to me by Kiwi was incorrect. This included the flight number, confirmation number and the actual air line that I was flying with. I was on the phone with multiple airlines trying to figure out and solve the condition which was very difficult. The Kiwi team did absolutely nothing to help me stating that the information I was given was correct however it was not. Overall the experience was very troublesome, and I would not recommend any other users..Version: 2023.9.0

Very poorYou gave us boarding passes after we cancelled because we were in lockdown. We heard nothing back from you about our request for a refund. I’m sure you can justify this to yourself, but we share our experience with everyone..Version: 4.30.0

Poor customer serviceI used Kiwi in the past without a glitch. Two months ago I ordered a ticket for Dec. 20th. It was confirmed and I was charged on my visa for the ticket. When I went back to the app. 2 days ago, there is no sign of the ticket I purchased. Trying to get ahold of customer service has been impossible. I hit a brick wall because without the booking # I couldn’t reach anyone. I finally put all zeros in for the booking number and finally got a response. 3 different People from the company have now emailed me asking for the same information. I was never sent an email as promised at time if purchase and now a week before my departure I have a bill and no ticket or info about the purchase. If you are planning to use this company, beware. I have now filed a dispute claim against them with the credit card company for a refund of my money. In the meantime I started at square one booking with another carrier for an extra $250. Please be careful..Version: 4.14.0

You Probably Won’t Save MoneyI’m giving it 2 stars because my trip actually happened but not without hassle. I booked an overseas flight and the flight was cheap. I bought “insurance” (they sell you all different kinds of these) but the one I selected didn’t help me when one of my flights was canceled. They book flights with various airlines for one trip and you have to rebook if one flight gets canceled. I ended up spending way more than if I’d just booked through the airlines. Long layovers. I didn’t get a checked bag. I didn’t get to pick my seat, I had to do my own transfers. No online check in. No anything. In the end, I paid way more for a lot less. As a final note, my fiancé had her flight canceled due to COVID-19 and they just would not refund anything. They gave her like $100 credit on a $700 ticket. I’m not going to use again. It’s a straight up gamble..Version: 4.48.1

If you want to lose money, use KIWIMy trip on 28 Feb- 1 Mar got canceled due to floods in Queensland, I tried to contact KIWI for a refund, but they kept saying they needed to wait for the airline to reply. It’s now July, and their costumer service never replied to my messages, unbelievably poor costumer service. On their website you can’t even find a contact info, I doubt whether they actually make money by refusing to refund. 骗子公司! 我2月28日至3月1日的行程因昆士兰洪水而取消,我试图联系KIWI要求退款,但他们一直说需要等待航空公司的回复。现在已经7月了,他们的客户服务一直没有回复我的信息,从未见过这么差的客户服务。 在他们的网站上你甚至找不到联系方式,我怀疑他们是否真的通过拒绝退款来赚钱。.Version: 4.83.0

Absolutely unhelpful!!!!!I placed my order tester to book for tomorrow. Did not receive any itinerary, called three times wanting update. Nothing. Absolutely nothing. Only an Indian dude passing buck. All I heard was they are working on it and will keep me updated and let me wait, which my flight is TOMORROW 8AM. Absolutely disgusting company. Will definitely no recommend! RUN!!!!!.Version: 2023.42.0

Couldn't access booking detailsI nearly found the app useful. Except when I went to get my boarding passes it only provided me with a pdf version for one of them. It said I had to print it off to ensure I get on the flight. What's the point in having an app if I have to print them off anyway? The flight was with easy jet who have their own app which would mean I wouldn't have to print it off. If kiwi had automatically provided my easy jet booking number via their app this would have easily solved my problem as I could have accessed a non-printable boarding pass via the easy jet app. However kiwi don't provide the booking numbers of each individual flight so I couldn't access it. I had to call kiwi to get my easy jet booking number. At which point my problem was solved. If the kiwi app provided my individual flight booking numbers via the app then I would have given this app 5 stars. Alternatively just provided me with a boarding pass that didn't require printing. I hope to see this change soon..Version: 4.1.11

Liars and cheats.,Don’t ever use this company to book flights unless you’re prepared to be lied to and cheated. I’m utterly disgusted with this sham of a company,, they offer a written guarantee, but never meet their own obligations, constantly passing the buck and taking no responsibility. On two separate occasions they have abandoned me... one in Hong Kong, and now they’ve left me essentially stranded in Australia. At the end of this virus situation, companies will survive based on many things. One of those things will be how they treated customers during a time of need... with that in mind, I’d say this organisations days are limited in the travel industry..Version: 4.30.0

Avoid at all costsNo support for your purchases regardless of insurance. Most responses are AI generated, if you call requesting a supervisor you are denied. App is terrible to navigate. Book direct and avoid being left stranded with no refunds.Version: 2023.44.1

The worst company and worst app (please avoid)Not only does this company fail to book flights, they claim flights are cancelled when they are not—they just didn’t book them. In the end Kiwi will leave you stranded, exhausted and paying for overnight hotels, or sleeping on airport floors, paying taxis in between terminals as your flights are “cancelled” or not booked. The agents are just repeating scripts and will say they can’t help you. First flight was delayed 7 hours and I contacted kiwi each other and they refused to grant me a new flight claiming the original flight have taken off on time. Had to submit photos of the departures board to prove to them our flight was delayed 7 hours. On top of this the app is a joke. Doesn’t show all invoices, designed to make understanding itinerary changes incredibly hard to read, and the best part…when you click a link inside the app or from the email it doesn’t track that your logged in…that’s right, the links inside the app take you to a pop-up window that prompts you to login AGAIN…so when you are sleep deprived and frustrated running in an airport you will then have to log in multiple times. ***The software engineers and UX designers of this garbage app are either truly soulless or have zero shame*** NEVER USE KIWI…please fellow humans. Pay the airlines directly—in the end it will cost you much less..Version: 2023.0.0

Extremely Poor ServiceSadly Kiwi, like many other online comparison type websites selling holidays, have shown the extent of their customer service and underhand methods during this extremely unprecedented time. One leg of my journey was cancelled by the airline and I was told I could resolve my refund directly with the carrier. They were unable to give me the option of a refund, despite Kiwi directing me to request my refund with them. As a result I’m around £120 out of pocket. This seems a trivial sum of money but it is definitely money that could be done without being lost to a company who’ve done very little to assist in resolving these issues. Using multiple false email addresses and random credit cards to book every single leg of my journey separately with the carrier has meant that I have no protection when one of my legs of travel can’t continue. It also makes it extremely difficult to correspond with the carrier when trying to explain that you’re using a random bogus email address and have no details about the card paid on. All very dodgy and I’m sure I won’t be the only one complaining of this poor behaviour..Version: 4.33.0

Don’t even go to this online booking!!They gauged money. Every single destination they have to charge a luggage fee!! Trip planning is not reliable..Version: 2023.27.0

DO NOT BOOK! WARNING DO NOT BOOK WITH KIWI!The worst customer service ever. Took over a year to get refunds, not even A FULL REFUND due to their dumb policies. Taking peoples money for fake flights that don’t even exist and then they cancel on the last minute to then make you reschedule to have both flights cancelled! Yet you can’t get money back for the original flight due to their so called policies. ABSOLUTELY DISGRACEFUL! Customer service is atrocious and they never reply. You have to follow up each time and keep hounding them for an outcome. NOT HAPPY AT ALL!!!!!.Version: 4.67.0

To all students (NEVER USE THIS APP)The worst I ever seen. My flight got cancelled 4 times. They never confirmed my last change and I lost all my booking. When you had enough and try to reach out to them (which only via email option) they don’t respond. When you submit a complaint, the only thing you get is an auto reply telling you they may answer within 3 months, which by then everything obviously too late and you lost your ticket already and you had to buy a total new one from a different company (also it’s been 3 months in my case and they never responded). I lost around 600$ as simple as this and I told them I’m a student and barely managing my finances. It really effected me, therefore, I’m advising all students never come near to this app. I know you may have financial difficulties, but this Kiwi app going to make it worst..Version: 4.60.0

Still waiting for a refund 3 months laterI booked a flight through kiwi that was then cancelled by the airline company. Had I booked directly I could’ve claimed this refund instantly however kiwi have very bad communication with their customers and I am still sat waiting for the refund on two cancelled flights 3 months later angler my vacation has been and gone. Terrible that it takes this long especially when it’s lots of money on the line that I should’ve received back long long ago. DO NOT use this service if any flight is cancelled it seems that you will never get your money back!.Version: 4.63.0

Terrible and stressfulI haven’t even been on my holiday yet and experienced so much stress. The airline changed the flights, so I would miss a connection and kiwi did NOTHING to help me and slammed the phone down on me in one call because we were not getting anywhere. The airline said that due to atol protection that they had to change my flights for free, but they wouldn’t. After several calls of many hours to the airline, the airline took responsibility and changed my flight. The app, still has the old flights, and so, now I can’t seem to check baggage limits etc, because it wants to change my flights, so won’t show me other flights details. Have the hidden city hack flights planned, but trying to get trip worth of clothes into a ‘personal bag’ is insane. The airlines all say that cabin baggage is fine when I called..Version: 2023.26.0

Slow customer service in case of urgent needWe were left to pay for a flight for a family of 5, after many problems with the airlines and last minutes changes of destinations. With an infant, a toddler and an older child, the Kiwi customer service was not able to understand the urgency of our situation and left us hanging (in another country in a city we didn’t know or had resources to help). We hoped on a flight after being assured by them that they will refund it and were left hanging when we did the claim. I would not use their service again. It is not worth paying a bit less and then not get any competent support in case you truly need it. I would rather pay more and get real help with customer service. Last but not least, they lied about making the refund. They said they had a confirmation number and whatsoever but we never got any refund in our account. So on top of being incompetent the fact that they lied about it made us feel terrible. The app was useless as we had to do everything over the phone or by email! Stay away from it!.Version: 4.17.0

Never try to book with this appHi I have booked my round trip with kiwi unfortunately my return flight has been cancelled but the airlines are ready to do refund but this kiwi is asking to get proof of refund from that airline? It is wiered how can the airline gives me proof of refund when I’m booked through kiwi still a million dollar question All my advice is book directly with airlines website one of the wrost travel agency booking I came back in my life I’m giving 0 stars.Version: 2023.20.0

Not user friendlyThe app is too risky and is open to errors. I lost my whole ticket money because the steps were misleading. Wouldn’t recommend it to book a bus ticket let alone a flight.Version: 4.84.0

3 Months yet no refundI booked a flight through Kiwi thinking okay let’s just give it a go. They changed my flight date, so I called to change it back because it was necessary for me to flight on that day so then there was no point on me making the whole trip. They did not answer my call saying they were only taking calls for flights within the next 14 days. Due to COVID restrictions I ended up not traveling, but I called beforehand to see if everything would be ok and I would get a full refund. The assistant that answered the call told me just to process my refund and everything was going to be fine. I went ahead and process my refund thorough the app. It’s been three months since that happened and according to the app my refund request has not even been reviewed, and they don’t answer calls to flights that are not within 14 days. I don’t know what to do anymore!.Version: 4.48.1

ScammersBook through the airlines directly for better prices and honesty! These professional thieves took my money to “price lock” a trip for 3 days. On day 2, I sent payment by PayPal. PayPal says the money went through. Kiwi says it was declined. So they close the booking. Meanwhile price has gone up. These scammers are pocketing the fee and obfuscating my requests for refund. Avoid my mistake. Don’t trust this outfit with your money..Version: 2023.43.0

Don’t book with Kiwi!In May of 2023 my mother had an emergency flight and I booked through Kiwi after a price comparison . On the return flight home Frontier cancelled the flight and I was forced to purchase a very expensive ticket in order to fly my mother back home. I reached out to Kiwi and requested a refund. I was assured that because the flight was due to Frontier canceling the flight that I would be due a refund . After several months of waiting and several times called in I was then rejected for the refund without reason other than “frontier not accepting the refund” I was essentially told that I was on my own and Kiwi wasn’t going to advocate for my refund. This has to be the worst customer service experience I have ever experienced. I never go out of my way to leave a bad review but I was compelled to warn everyone not to book through KIWI. They have not adequately addressed my refund and refuse to advocate for my justified refund. Please avoid this company.Version: 2023.37.0

Better options for travelI recently attempted to use Kiwi and it’s a big scam. I’m part there are so many hidden fees that you might as well book directly through the airline since you have to communicate with them if there are any issues. I paid for all the bells and whistles to cover my trip and their idea of inconveniencing your trip is such crap. I had to be at a wedding July 6th and book a flight leaving July 4th and was set to land July 5th. Within a week of booking my flight has been pushed back 3 times, creating a layover of more than 36 hours and I would’ve arrived July 7th. When I contacted Kiwi I was told there was absolutely nothing that can be done and no other flights they could get me on unless of course I wanted to pay more money. I saw several flights that would’ve worked but ended up going through the airline directly because Kiwi was charging double what the airline was and without guarantee there would be no more mishaps. Without going on a longer rant, pick a different option, Kiwi’s support team was terrible, they will put you on hold, hang up and never call you back. News flash Kiwi, if a person is supposed to land at a picked time and their flight is pushed back that is considered an inconvenience to their trip..Version: 2023.26.0

Give this a massive wide berthBooked a trip with connecting flights on Ryanair (don’t judge me) through kiwi to ensure the connections were covered as Ryanair don’t do that. Covid comes along and flights are cancelled so I wanted a refund. This is when you find that there’s no email support (unless you pay €20), and the call centres are filled with staff for whom English is possibly not even their second language, let alone first, as they don’t seem to understand anything you say. Either that or they are deliberately obtuse. I chased down Ryanair myself to get the refund, and while Ryanair eventually refund the flights I have received from kiwi only a third of the money. No emails they receive from Ryanair about the booking get forwarded, so all in all I think this an app best avoided if you want any level of customer care whatsoever. Update: developer responded to say there are contact details if you aren’t satisfied. Followed the link and as I said above, no there aren’t. Still waiting for the remainder of my refund..Version: 4.28.0

Do Not Use KiwiIt’s extremely difficult to contact their non-existent customer service and they will not respond to you, even if your flight is cancelled. It’s bot worth it!.Version: 2023.37.0

Scam stay away!!Purchased return tickets with them for the first time. I tried checking in because Kiwi wasn’t able to. They told me to go there early and check in directly with the airline. I go there and airline says we do not have you on our flight. Reach out to support and they took so long to figure out where I had to purchase my own ticket so I didn’t miss the flight. They reached out stating they would issue a refund but when I submitted it. They declined. Now I have to open up a dispute and leave this review. What a waste of time and they were not even much cheaper than going directly with the airline. STAY AWAY!!.Version: 2023.14.0

Misleading offer to download appI got an email offering 25€ off my first booking if I downloaded the app, but every flight I searched for was exactly 25€ more expensive than I’d I booked via Skyscanner or directly with the airline. Save yourself a download and stick with Skyscanner..Version: 2023.18.0

Beware of this serviceI booked my flight on Frontier through Kiwi. The boarding pass stated the gate closes at 7:01 am and Departs at 7:16 am, Thursday. I arrived well before these times. When I got to security I was told to check in with the Frontier desk, when I did I was told my flight already left and that I could have another flight but I would have to pay for that and it departs Sunday, which I would not be able to make. I called frontier at 6:51 am (still before the gate was suppose to closes and the flight departure time) and was told to call Kiwi. Around 7:23 am and 7:24 am I get off the phone with Frontier and call Kiwi and am told I was late even though I arrived before the gate closes and departure time. I asked for a refund and was told there is nothing they can do. They also told the plane was on time and all the information was correct and I was late, however I was told by Frontier my flight had already left, which means there was a schedule change I was not noticed about. So Kiwi and or Frontier made a mistake in coordinating and scheduling and Kiwi is trying to pass the blame on to me. DO NOT USE THIS SEVICE, THEY WILL SCAM YOU OUT OF YOUR MONEY AND WILL NOT HELP YOU..Version: 4.76.1

Worst customer serviceI canceled the tickets with the carrier and they said they going to refund my money to kiwi account and i called kiwi customer service. They said they can’t send back the money they just keeping it. It’s horrible experience.Version: 2023.28.1

Been waiting on a refund after 2 years and no response!I booked through Kiwi for a flight at the beginning of the pandemic (Feb 2020) and I’ve still not got ANY response from them with a refund. The refund status has been sitting in ‘Pending’ since April 2020 and I tried calling, texting them numerous times, but is unable to get any answers. Is this company still in business and how is the review for this app/company so high? Totally Unbelievable!.Version: 4.65.0

Your booking gets canceled in a day and probably no refundI got a good price on Kiwi and booked it using my credit card. They canceled my booking in lamost 24 hours and I had two options for the refund and I selected the credit card option instead of online credit. As I know they usually do not refind and I am going to file a dispute against them if they don’t. Just save your time and money and avoid this app..Version: 2023.8.0

Horrible 3rd PartyThe airlines made a last minute change that we did know until boarding. I had airhelp and additional benefits so that I informed about the trip. However the airlines rejected my booking. They offered that I could reschedule with them but because the booking was managed by kiwi the 3rd party, the airline could not do it. I had no control of last minute covid and vaccine changes. The airhelp I purchased was of no benefit. The 24/7 customer service advertised is valise and misleading. The US customer service line only operates from 7am-3pm. When I finally got to customer service the agent was hostile refused to acknowledge any fault claimed I could have contacted but I couldn’t because it was a flight outside those time periods. Then refused to even let me speak to a manager. All I wanted was credits or a partial refund. Kiwi has been an incredible disappoint. Between 5-30$ of benefits that didn’t help my situation additionally for luggage fee automatically place a fee over 23kg. So for my entire round trip 1 checked bag would cost 500$ I declined and paid through the airlines. My 1 bag cost 120$. Be very careful of this company..Version: 4.56.0

If the airline changed your flight, KIWI WONT KNOWI left home 8 years ago. I came back to my homecountry and it was a great stay but once I had to flight back to the US, the trip turned into a plain nightmare. My flight was changed to the day before, I was told by the airline agent, and of course kiwi says that if that happens they would not give a fraking F about it. The airline agent also told me they ALWAYS have issues with kiwi cuz they DONT UPDATE the info. That was my case. Thankfully, I could make the connections with the new flight, but that meant to not eat properly and having just 1.5 hours to get thru migration and re-enter the national airlines once in the states. I arrived 10 minutes before the connection flight doors closed, and of course that I had to run. I was extremely hungry and tired and gross. I was feeling extremely uncomfortable, and all I just got was the option to have a refund to take a flight on my own. Traveling from one hemisphere to another isn't cheap at all so that option was a no no. Cuz the flights prices for that same day were more than the refund. They gave me rescheduled options and ended up trying luck, which was described above. IF U GET A FLIGHT HERE, YOU'LL HAVE TO CHECK YOUR FLIGHTS YOURSELF SO THIS AGENCY COULD BE COMPARED TO A WALL. I ENDED UP DOING THEIR JOB. If you want peace of mind just don't get a flight from here..Version: 2023.22.0

No promo codePromised a promo code for installing the app, followed the instructions and surprise, no promo code discount!.Version: 2023.27.0

DON’T book through this SCAM Company!!!!I had to cancel my then fiancée’s flight due to the coronavirus back in May of 2020. Gave them more then the 48 advanced required notice that I needed to cancel the flight due to the fact her one of her layover flights got altered. I wasn’t gonna have her stranded in some other country when all this was going on. Called multiple times to be given nothing but the run around,called so many times that the flight details are no longer taken. Oh did I mention too you don’t get to talk to an actual person right away you get to deal with an automated machine that requests you punch in your flight details and if it’s too old then it hangs up on you! Was told multiple times that I need to wait ex amount of time and my refund is on the way ( typically wait 4-6 month’s and call back if still nothing has shown up ), also was told I should talk directly to the airlines myself to get my refund. Why the heck should I do that when I hired this scam company to book the tickets for me?! I will keep hounding this scam company until my hard earned money is refunded back to me!!! DON’T BOOK WITH THIS SCAM COMPANY!!!!.Version: 4.67.0

Miss A ConwayBooked a flight to Greece 😊got a connecting flight to Lisbon !!!!!!!! ( usually is fly from Gatwick but no flights available on the day ) . Had another connecting flight to Athens then after my destination, would of been reached !!!!! Interception at Lisbon Airport prevented me from getting Athens flight n therefore the other connecting !! I’m an utterly fuming about the whole episode!!!! The staff at this airport , the policia utterly shambolic , I have never been treated so bad by an airport in my life !! !!! The whole experience will not be repeated by myself !!! Kewi booking organised all my flights , connections !!! I expect full compensation immediately ( plus a written apology from all involved) for this horrendous ordeal !!! I’m a waiting these , pending Lawyers advice !! Please respond ASAP! V.I,P-V, I,C! A,Conway ! annemarieconway112gmail,com. Via email . Regards !!.Version: 4.5.2

WHAT A SHAMBLES!!The most horrific experience... and I do group bookings with different agencies all the time!! No option to choose seats (Ryanair & Vueling) at time of booking - just told they would be randomly assigned for our group! Then this option suddenly appeared several weeks later (no comms from Kiwi tho!). Misleading info about Ryanair priority boarding being included. Eventually had to phone yesterday for second time to try and book priority boarding. Now trying to access boarding passes on the app... and only 1 of the 3 Ryanair flights is showing the priority boarding pass... so I’ve had to phone for a third time and I’m still getting nowhere! Absolutely useless - a complete shambles..Version: 3.6.4

HorribleKiwi.com is saying my booking number (which is clearly on the top right of my eticket) doesn’t exist when I try to contact them. There is also no possible way to speak to a human regarding issues unless you have your booking number- And since it won’t accept my booking number, there’s no way to get help about the issue. Will never use kiwi.com again.Version: 2023.27.0

Never againTried to book a flight and had flexible dates. But I didn’t realize that the flights were for a whole week later than I needed. With in 4 minutes of booking I realized the error. I quickly looked up their cancellation policy and say that if I cancelled before confirmation I should be fine to get my refund. I electronically canceled but it said it was processing still so I went ahead and called just in case. The agent kept trying to rebook me and I said no as the flights were too expensive. Then she said well your flight is canceled but you’re not eligible for a refund…. I was like I followed your procedures and read your policy. I am eligible. She kept leaving to ask questions. Finally while she was gone I noticed a change that gave me my full refund online so I went with that option. But the $20 I almost saved really wasn’t worth the anxiety of dealing with these people. Never again.Version: 2023.35.1

DO NOT USEI will NEVER use Kiwi again. Today my flight was delayed and it would force me to miss my connecting flight back home. When I went to see what the other options were it cancelled my ticket WITHOUT my consent and I couldn’t get on my first plane. My next plan was to get a refund (that would take THREE TO SIX months) and try to get a stand by ticket back home. No luck because the app kept malfunctioning and wouldn’t load the refund page. I tried online too. Next I went to see what the alternative route were and all of them were multiple stops and I had to pay extra for all of them. Ended up paying £78 pounds to turn my originally 4 hour trip into 25 hours. There was nothing I could do. I originally had paid extra to make sure I could have a carry on included on my flight, they did not make sure that policy was continued onto the alternative route even though I specifically paid extra for it. Additionally for the first flight of the new route they were “out of free seats” although they had plenty of ones you could purchase and I was forced to purchase a seat at an additional fee before I could check in. I recommend with booking directly with the airlines (more guarantee to have your tickets covered at no cost to you) or Hopper if you don’t want to get robbed. I have NEVER had an issue like this with hopper or any other airline. DO NOT USE KIWI. They will rob you..Version: 2023.28.1

Kiwi system got it wrong, I paid the priceWhen booking 2 adult tickets and 1 child. 1 day before travel still not received check in, then after me contacting kiwi I had it sent. However the date of birth of my daughter was incorrect stating she was 6 months old not 2.5 years old. On contacting Kiwi I was told the same answer that it was my fault for incorrectly imputing her date of birth. However I was charged 3 full tickets, where 6 month old kids don’t get charged ( or a very small charge) to fly. On the day of our flight I had no choice to re book flights and pay a lot extra! A lot of stress and anxiety was caused. I then talked to a customer representative Joseph who noticed Kiwi mistake and said I would receive a refund. I have not heard back from Kiwi for close to 1 month. The blatant absence in reply after 4-5 emails is not customer service, it’s just unacceptable. Please admit your mistake! Do not book with Kiwi!.Version: 2023.1.0

Bad app and even worst customer serviceMy flight was cancelled due a volcanic explosion in Bali. I called at least 10 times to ask what could I do while I was with really bad internet in the Philippines. They suggested me to ask for a refund, but I only received 42 euros out of more than 1000 I’ve spent in my flight..Version: 3.7.7

DO NOT TRUSTDo not trust this company, they are scammers. They mess up all the time and will leave you stranded with the only option to give them more money to get to your destination..Version: 4.80.0

Horrible companyMy experience with kiwi was worse than any company I have ever been a customer of. I booked through Kiwi for a trip to Portugal which included a connecting flight in London Gatwick both ways. The flight there was moved back a day and I was notified and the flight back from London was moved forward a day and I was NOT notified by kiwi until I was in transit checking in at the airline. This left me stranded in London for an extra day and after many back and forth calls with Kiwi, the best they could offer me was 100 Euro back to my original payment method to get a hotel and 150 Euro Kiwi credit. It has now been a month and I still have not received my refund. I have been going back and forth with kiwi customer support and they have started to deny that they issued more than the kiwi credit when I have proof they committed to refunding me after I was stranded in London and had to take an extra day off work. This company is a complete mess and does not treat their customers with any decency. They will nickel and dime you with added fees once you get to the airline and their customer support is horrific. Please book directly through airlines and don’t waste your time with this mess of a company..Version: 2023.43.0

Scam on charging checked-in luggage for international flightsI booked my air China flight from London to Shanghai using Kiwi. This is an international flight and I checked air China website, but here is free one piece of checked in luggage for 23 kilograms. But on Kiwi app, it says I only have the 5 kilogram’s luggage allowance. I called their customer service. They told me I need to buy the check in luggage allowance?!! Why do they need to charge something is already included in the price?!!!! Huge bug or purposely fraud. I barely write any reviews on anything. But thought worth writing it out to make sure no one is getting into same traps..Version: 2023.29.0

Read the Terms and ConditionsThey hide some stipulations in the terms amd conditions, pretty much knowing most people dont read them. My fault for not reading them, but also very sneaky on their part..Version: 2023.41.0

Kiwi Unwilling to Fix Their MistakeThis company is a great poster child for why you shouldn’t use trip planners. I booked a flight with multiple connections. After landing in my first city, Kiwi emailed me to tell me that my next flight was delayed and it would cause me to miss my last connecting flight. They said I needed to pay to book a later flight. Fair enough, this is the risk you take when you book with a trip planner. If you’re delayed and miss a flight, you’re left out in the cold. I paid for a new flight. However, my problem is that Kiwi was wrong, my next flight was not delayed. I booked a new flight because they told me I had to. However, my flight was fine and I reached the next airport in time to catch the last leg. They had me book a later flight for no reason. Once I realized their error, I called to cancel it. They said not our problem and happily pocketed my cash. I will never use this company again..Version: 2023.24.0

Don’t trust because they’re unreliableI used kiwi for the first time to try get a flight back home from Lisbon, Portugal, because my Grandpa was getting seriously ill. I booked the flight but I received an email saying my payment was unsuccessful because of suspicious things. I had to phone them up using a pay phone to talk to a guy who wasn’t helpful. He said the issue would be looked at and I would get an email 8 hours later. This was at 1 in the morning, same day as the flight! I got an email 8 hours later saying it had failed because the price of the ticket had gone up. So paid the extra amount because I needed to get home ASAP! I later got an email from them saying it was still unsuccessful and they refunded me the about for the flight. I still haven’t received the refund for the first amount or the amount I had to pay extra!!! It’s a scam and they’re unreliable!.Version: 4.3.0

Stay away!The absolute worst experience I’ve ever had booking flights. Flight times were changed, layovers added. In the end we ended up with a trip of 10 hrs from Malta to Germany and 12 hrs back. Could’ve gone to Asia in that time but this is WITHIN EUROPE. Would’ve got a refund of €10 if we’d cancelled (paid around €300 for 2 people). Couldn’t add any baggage online but had to call a UK hotline to add. They sent us a payment link the next day quoting over €100 for ONE piece of hand luggage. Absolutely ridiculous company, complete rip-off, they should be banned..Version: 4.58.0

Worst cancellation and insurance policyThey use third party insurance company that won’t give your money back no matter what. Support for kiwi will cancel the flight and route you to insurance company and the battle starts. Its been a year when I cancelled my flights due to medical reasons and provided the medical details and documentation but they are not ready to refund and keep asking for another document or proof. Worst service ever. Will not suggest using this app or kiwi services..Version: 2023.13.0

WARNING this company is a scam/do not book through themI used this company for the first time this week and have never had such a bad experience traveling. The customer service was horrible and you talk to a different person every time when you talk to them through their customer service. Not only that but I explained to them my problem, they gaslit me and told me things couldn’t be done in time even though it was before there deadline. When it did pass the deadline I told them I had reached out and they denied it. I had them re read through the conversation and they again denied that they had done anything wrong. You will pay extra fees at every airport if you have any connection flights. I paid in total $200 for my flights at the beginning and by the time I had finished my trip ended up with an extra $300. Save your money book through the airline you want to fly. You’ll thank me later.Version: 2023.31.0

Just scammingThey are a fraud company when booking with their office they just take your money and I don't want it to happen to you as happened to me my flight was canceled and when I asked for my money back they asked for more money to speed up the return process and in the end I didn't get anything and they don't even answer your calls they are good at Theft and fraud.Version: 4.60.0

Stuffed up our checked baggageYou’s managed to stuff up our flights somehow and made us pay for checked baggage when we already had paid, certainly won’t be using you again, to much of a hassle and an inconvenience.Version: 2023.31.0

Never Book With KiwiKiwi does a great job with misleading its customers and luring them to pay hundreds of dollars in rebooking fees. My flight was cancelled and Kiwi offered me an alternative flight option for an extra 570$ which I accepted. Immediately after rebooking, kiwi emailed me that the flight I JUST paid for is cancelled and offered me another 630$ rebooking option. Long story short they’re refusing to refund me. My advice is book with the airline directly. Most airlines will price match the deals that you find on kiwi. Skip this garbage service completely, it’s not worth it..Version: 2023.34.0

Appalling ServiceI won’t use this company again after their handling of the refund under the COVID 19 pandemic. Purchased a return flight from Greece through this company flying with Jet2. Jet2 have refunded all flights and credited all travel companies. I was only offered alternative return flights on the same day at an increase price. How I was going to use the flight when we couldn’t travel to Greece in the first place is beyond me. I was then offered £35 instant refund (after paying £166) and have had to take the 3 month refund option which say they will get as much as they can back! Appalling service..Version: 4.29.0

Uncompromising but did what little they couldI have changed my review from 1 star to 2 star. Buyer, beware! Make a mistake and you pay for it so don’t make a mistake. It may be cheap, but they are uncompromisingly difficult. Even after 10 seconds of realization it took nearly 6 months to get the situation resolved - a credit of the flight purchased, which, of course means to use that credit, I will have to try them again sometime in the future. Hopefully being warned and aware about their uncompromising policy, which are not stated over the numerous pages that they try to upsell you before purchase— frustrating you to the point of wanting to just be done with the whole process. WAIT and triple check everything. Their calendar starts on Monday not Sunday so it is very easy to make a mistake and you will PAY!.Version: 4.87.0

Hidden, extremely high service feesBeware the hidden service fees charged by Kiwi. They bake these into the price of flights so that it doesn’t appear that there are any service fees, but the reality is they charged me over $70 in fees for one trip, though it was displayed nowhere on their invoice (I know this because I later saw the real prices of the flights from the airlines). Only use Kiwi to search for flights, never book with them! The developer response is hogwash. Sure, there is mention of fees buried deep in their Ts and Cs, which is completely unrealistic for anyone to read through. More importantly, though, nowhere - not in their Ts and Cs, not in their marketing or at the point of sale or invoicing - do they disclose *how much they charge in fees.* Furthermore, their pricing and invoicing is highly misleading, showing a line for a “Basic Service Package” of $0. The reality is they charge any hidden exorbitant fees they want by baking it into the price of the flights - without revealing those fees to consumers. It’s a misleading sales practice and should be challenged by all consumers. Don’t use this company to make purchases! Shop directly with the airlines!.Version: 2023.29.0

Please do not use this companyWe booked through Kiwi and on booking we were not given any option to select our seats. On attempting to manage our booking we were told we couldn’t do so or check in until 48 hours before the flight. So we logged on 48 hours before the flight to then be told our seats had been allocated and there was absolutely no way of changing them. We are travelling as a family, meaning two children were now sitting in their own, away from any members of their family. This is bad enough in normal times but especially during Covid. This is unbelievably irresponsible. It seems Kiwi feel that it is best practice to NOT seat a family or household together, but actively split them up and seat members of a household separately and indeed next to strangers, within a metre of space, during a pandemic. On trying to solve this the call centre told us we could either cancel, and not receive any refund or seat in the allocated seats. Children on their own, sitting next to strangers. An incredibly upsetting and stressful start to our trip. Please do not use this company..Version: 4.30.0

DisappointedIt used to be the best app I was using every day many times a day, now took away radio search the most useful way and is not working the short by price :(( so sad about the update time to check another app.Version: 4.0.0

Money deducted for no reasonI literally just downloaded the app and was browsing through the different options and never ever purchased anything off the app. But just checked my bank account and $85 were deducted by the Kiwi.com app. I am still trying to figure out when and why was the money deducted!! I am so mad about it!!.Version: 4.11.1

IssuesThe app is good and have good prices, but everytime i close the app is signing off my account and if i book a flight it doesn’t appear as my booking, and you cant add it with the booking number (which is important to see the updates on the status of your flight: from pending to confirm). You have to be alert on your emails, which is fine but why do i have the app for then?.Version: 4.19.0

Very poor company, do not useMe and my partner booked a trip to Rome and used kiwi to book our flights. Due to the corona virus our flights were cancelled and we was told we were able to get a refund. They started off by telling us it would take a month to sort out our refund, after the month had gone and no contact from then I emailed them to find out what was going on! The email I received back was addressed to someone else (obviously a generic email sent to all customers and couldn’t be bothered to change the name) and that due to high demand it would now take three months! 3 months went by with no contact again so I rang them this time, the first time I was cut off half way through, the second time I was told that my claim had be processed and was with there finance department and they would be in contact within 3 working days! I’ve now been waiting 2 weeks and still no contact! I would strongly advise that you do not use this company as all they’re interested in is taking your money and not making your trip special!!!.Version: 4.28.0

Kiwi scammed meBeware of using Kiwi! I recently booked added cabin baggage via Kiwi, but when I got to the airport I wasn’t accepted - they said that Kiwi is a scam and they needed separate payment. However, I only had Amex and they didn’t take Amex, causing me to miss my flight because I couldn’t pay to take my bag (which I had already paid for via kiwi). Missing this flight resulted in me losing over $2000 in missed and newly booked flights as because I missed my Kiwi flight, I missed another flight I was transferring to. I emailed asking kiwi solely for the refund of the initial flight I booked on Kiwi (not all the other money I lost because of their negligence), thinking it would be no question - I missed my flight because the bag I purchased on their site was not found to be valid. To my genuine shock, their customer service has refused, claimed my experience didn’t happen, and necessitated a receipt of my lack of bag purchase - but obviously there’s no receipt because I couldn’t pay for the bag??? It’s pretty shocking and outrageous, and I’m sure other people have had much worse issues with them. Beware of kiwi, especially for extra parts of your booking like bags and seats!.Version: 2023.26.0

Do not download and book with the airline insteadKiwi.com did not send out pertinent information about our check ins and as a result we missed our flights. Their customer support was also completely unhelpful in resolution. Had we booked directly through the airline we would have avoided the entire mess. I now notice this is a common complaint on many other reviews as well. I highly suggest you go direct through airlines for the same flight instead of using Kiwi as a middle-man to avoid experiencing the same issue..Version: 2023.17.0

Horrible Company, changed my flights and ruined my vacationAt first this seemed helpful and like a good deal. At the very end of the booking they had confusing tiers of "guarantees" that were more than double the price of my trip. I went without a "guarantee" and within 1 or 2 days my return flight was changed by more than 24hrs. This was unacceptable as I wouldn't even be in town to catch the flight. The customer service was extremely unhelpful and the representative barely spoke English. I was given no alternative. I finally got ahold of the actual airline directly. I was told that they had been trying to email me to offer an alternative, but Kiwi had been receiving the emails and not forwarding them, essentially hiding the solution from me. I was offered solutions and eventually fully refunded for the changed flight. I am appalled at how Kiwi handled the situation, and would insist that no one else use their services. 2 stars only because the app was very functional and nice to use...Version: 2023.8.0

Incredibly outdated appThe Kiwi app is the least user friendly app I have ever used. With so many great travel apps right now there is no excuse for one to be this bad. They don’t offer mobile friendly boarding passes. There is no way to add a boarding pass to your apple wallet like all/most other travel/flight apps. Actually locating to boarding pass in the first place is totally backwards as well and when you do locate it, it is completely not adapted to a phone. It is a pdf A4 document with 1/4 of it being your boarding pass. It’s as if this app was made 10 years ago and no updated since. I called customer services and was told the best thing would be to print my boarding pass. Apparently we are in 2005. Who under the age of 40 even owns a printer?! The app interface is totally disjointed and badly planned. There is no sense to the way things are ordered and additional extras/paid partnerships just get in the way. I will never use Kiwi to book a trip again simply for how difficult it is to navigate the app..Version: 4.36.0

UX is garbageThis app is absolute trash. The UX is very poor and is below any standard of what a reputable company should be offering its customers. Only reason I downloaded it was because they were offering $73 coupon. Got so fed up with the app that I decided to forgo the $73 coupon and booked my $4k worth of flights with a competitor..Version: 4.79.0

HorribleThe airline changed the time of the trip and ended up colliding with an important meeting I was travelling for. They refused to canceled or reschedule, or refund anything, and I had to pay for a whole new ticket. Not worth the insecurity of booking with them 100%. *Lost all my money*.Version: 2023.39.0

Fraud!! Never use it for travel. Apple should blacklist.Verified user, can show my bills. I booked a ticket worth almost 2 years back.. gave them time coz it was covid but no signs of refund. They say will give credit but who trusts now. The airlines cancelled the ticket. Still no money. Never ever use this fraud company headquartered in Czech Republic. Fraud. Apple should take down from store. When you complain to Airlines, they say they will refund but come via Kiwi. Kiwi says the airlines not responding them which is joke, as the airlines do respond an individual like me. NEVER USE KIWI. Pay few hundred bucks more, get from direct Airlines or at least choose company with head quarter in highly developed countries. Few mins if research worths so much days and hard earned money..Version: 4.86.0

⚠️SCAM ⚠️I booked a trip from Atlanta to Istanbul and furring this trip they messed so many things up it was unbelievable. First thing they did was book a different connecting flight for me and the person I was traveling with. It made us push our flight 5 hours and wait extra at the airport. On my he way back they, for one of the connecting flights they did not add the luggage that I paid like $700 extra for. Gave me an issue and had to wait extra as well. That was not all. I had a last connecting flight from Washington to Atlanta. I was coming from London. The drop off was at they Dulles international airport at 7 and the next flight they booked it at a completely different airport in Baltimore An hour and15 minutes away. Even though my flight was 2 hours after. Customer service is the worst. They barely speak English and will pass you around from one person to the other making you repeat everything. You also cannot speak to a supervisor ever. You will be on hold for a long time. All and all, worst experience of my life. I will NEVER EVER use this site again and you shouldn’t either. You’ll thank me later..Version: 2023.23.0

FraudPaid them, and didn’t get my ticket, only got ‘booking pending’. Left a message, no response. Called them, told me they wouldn’t do anything until three days before departure. If I choose cancel my booking, refund will be delayed. I think they are just using customers to solve liquidity problems..Version: 4.22.0

IF I COULD GIVE NO STARS I WOULD!!Do Not Use this Company!!! I agree with others on here that they are a scam. The absolutely worst thing a third party company could do is screw up the dates of your return flight. We couldn’t check in from the app so we arrived early and we’re told by the agent that our flight was tomorrow not today. I showed them my confirmation from the app that our flight was in fact today and the agent called the supervisor. As he is looking it over He says, “I can’t believe Kiwi did this again” he then tells me the the flight is in fact tomorrow and that it was Kiwi’s error so I had to talk to them. When I finally get in contact with them. They were nothing but useless. Just told me to take the next flight like it was no big deal. And then had the audacity to say send in a receipt for your hotel for a “Possible” refund. They cared less about the great inconvenience they cause and were more concerned if I was getting on the next flight? Stay away from them. This company is no good..Version: 4.90.1

Has taken over 5 months to get a refund. Worst booking site out there!Do not book through this company during the pandemic!!!!!! I booked a flight through this site. My flight was cancelled about 2 months before the departure date. I filed a claim to be refunded. They told me it could take up to 3 months to get the refund. It has been 5 months and still nothing. I had to call the airline myself to thing the refund started as Kiwi has not even made a phone call yet to the airlines..... The flight was cancelled so by law they need to give me a refund. It took them 24 hours to bill my credit card, however it is taking 5 months to credit me back. We are in a PANDEMIC Kiwi! People need their money back. The 800 number won’t take my booking number because they are “only dealing with flights in the near future at these times”...... what about the people that have been waiting months to talk to you?!!! Long story short they won’t help me get a refund and they don’t have a phone number to call... customer service is awful!.Version: 4.36.0

Scam AppAfter looking for flights for 40 mins, I thought i was getting a deal that was too good to be true. I checked the airline websites directly and turns out that that flight quoted by kiwi was actually cancelled. Kiwi never refund your money… so watch out.Version: 2023.15.1

DO NOT BOOK WITH KIWIDO NOT BOOK WITH KIWI. If I could have given this review 0 stars I would have. This is an absolute SCAM of a company. First of all, their customer service reps are trained to argue with anything you say that they and/or the company may disagree with. I've talked to about 4 or 5 representatives within the past few days and every single experience has been the same. Secondly, they robbed me of $126. I booked a ticket, only to cancel it not even a couple hours later because every company I have ever booked with allows you to cancel within 24 hours of booking for a full refund (which by the way is THE LAW IN THE USA) only to find out that I was given a $10 credit as a refund and am now being told that there's nothing they can do to help me. I've been absolutely robbed of my money and drained of my energy dealing with these customer service reps who seem to want to do nothing but argue with me. Do yourself a favor, save yourself time, energy, and money. Don't book with Kiwi..Version: 2023.44.1

FraudNever book with Kiwi ever. They are running a fraud . 1. Show prices in US dollars with no mention of US anywhere. Shows a $ sign irrespective of where you are in the world , giving a false sense of pricing . These guys should really be in jail for this . 2. Most flights don’t have auto baggage transfer . Kiwi takes no measures or Ghana tree if you get stuck or are stopped for any reasons when transferring between domestic or international terminals when trying to book an international flight where a part of the flight could involve domestic travel. I spite of this they don’t forget to give a kiwi guarantee in the tickets . Not sure what guarantee that is as fine print really says opposite of everything they claim on bold print ..Version: 4.17.0

The most awful flight ticket experienceAbsolutely horrific experience I couldn’t find a reservation number for my flight back from Paris to Toronto to check in and it’s about 12 hrs before my flight to go home and I found out they never booked me in!!!! So they offered me a flight with a 20 hrs layover and expected me to accept it My other option was to refund which wouldn’t have covered any direct flight price so close to the departure After FIVE hours of waiting on their agent to give a different alternative They messaged me “We did the best we could, this is your alternative with 20 hrs layover, sorry for the inconvenience” The direct flight existed still and so many other flights but they didn’t want to spend a dime more than what I paid to cover their mistake They also didn’t offer any compensation for this amount stress they put on me in a foreign country Shame on you kiwi.com Date of experience: October 19, 2023.Version: 2023.40.0

Great app but something happenedHi. Love the app with all info I need there for me. BUT. the flight pricing table is blank. I was able to view it a week ago but now I just get blank squares. Can you fix this? The table allowed me to see when it was cheapest to travel..Version: 4.3.1

ScamThe site is a scam. I called today to cancel my flights and was unable to speak to someone English speaking. The site is set up to take zero responsibility but 100% of your money with only an offer of 10% back with kiwi credit, a term as meaningless as there customer service line. Don’t use this site guys trust me. These f*%kers are a complete scam. It’s almost worth paying high for your flight to avoid things going wrong and them completely putting all the blame on you. Complete scum bags. 340 quid they have robbed of me and I’m certain I won’t get it back because each time I call there is no English service. I beg you for you sake don’t get taken in by theses scammers who I’m sure make their own reviews. Reddit is full of customers have been screwed over. If you don’t believe me read everybody else’s reviews.Version: 4.22.0

ScamNever book with these people. They will never refund your money even after airline refund the money. They will blame it on Airlines..Version: 2023.31.0

IrfanI wish I can give them no star at all. Stay away from these scammers, My cousin booked flight from Cyprus (North) they took the money out from the account and send an email that the transaction has been voided, my cousin tried again but same thing happened. They refunded for the one transaction but not for the second , it’s almost 2 months now but they are not refunding the amount they deducted from his account. We have contacted my bank and MasterCard and send the bank statement to kiwi but they still don’t refund. You even can’t find where is the head office..call centre agents don’t bother listening to your query. don’t book from them before you lose your hard earn money. Better pay little extra on authentic websites..Version: 4.1.5

Absolutely badThis app never works properly, you always always always have a problem at the time of your purchase. When you find a good price, the app sends you a message that the flight is already full, or that it is not possible to make the payment or even that you do not have enough money on your card! and when you do it all over again, the ticket price has already increased in value! Awful!!!!.Version: 2023.11.0

ScammersBooked a flight through Kiwi. Was left stranded at the airport with a cancelled flight I was never notified about. Kiwi said they will get me a refund within 3 months. 3 months went by and they cancelled my refund. Terrible service, ridiculous they have so many high star reviews.Version: 4.86.0

Zero CommunicationOur international flights to Peru on 28th March were cancelled due to Peru’s government banning all flights from Europe entering the country on 23rd March due to the risk of Coronavirus. Since then, I have had no success contacting you by phone or contact form regarding the 4 internal flights that had been booked with you. Peru entered lockdown and I understand that all internal flights were cancelled, yet the Kiwi app suggests that the first two flights we had booked went ahead & we travelled on them! I have today received notification that our two remaining internal flights have been cancelled & have opted for the small pittance of credit to be applied to my account. But, what about the first two flights that we were unable to make use of??? I get that you’re busy & inundated with enquiries, but to receive no response to my enquiries is very poor - I may as well shout into a black hole!!.Version: 4.22.0

Kiwi do not refund for cancelled flights even after 8 monthsBook a flight from Orlando to NY for April ‘22. Carrier cancelled flight 4 days before we were due to leave. 8 months on I’m still waiting for a credit or refund. kiwi will only talk to me via chat and just keep telling me to be patient and it’s with their finance team. Is this true or just some type of delay tactic with the hope that I will walk away and accept the loss. I’ve tried to claim a chargeback via Amex since I wasn’t getting anywhere with kiwi, but kiwi won this since they are an agent so they hold no responsibility. You have no consumer rights when booking with Kiwi and the only cover is if you pay for their extra cover. Kiwi have said they will deduct $20 dollars if I do ever get my money back. I don’t expect to get any of this money back, if I can pass on my experience to others then perhaps others will benefit from my experience. Crazy companies like this exist, my only advise to anyone booking a flight is buy it direct with the carrier they seem to care about their customers. I should have read these reviews before making this booking. Would love to hear back from Kiwi on this and not be told to be patient as I keep being told via chat. It’s been 8 months !! How long does one need to wait !!!.Version: 4.90.1

Confused and no responseWorst. Don’t believe it. Don’t get response at all.i had a flight 24 from ktm to Bangkok with thai air and Bangkok to Sydney with airasia. Couldn’t catch flight from ktm . I just want to know the truth process ..how is this flight supposed to be travel..Version: 2023.8.0

Bad experienceFlight cancelled due to covid19, it’s the the explanation for cancellation, if so why the flight still operation and available for purchase? Refund took too long and with advance payment to lodge refund, within 6 weeks, free refund system takes 3 months. Refund amount depends on the airlines even airline self cancelled the flight. No recommend to anyone to use this service..Version: 4.34.0

Do NOT purchase anything through this company!I was in a rush to buy round trip flights for the holidays recently. Immediately after purchasing through Kiwi I realized my mistake of purchasing through a third-party as I’ve had trouble with another company before. The flight there was great, which gave me hope that the flight back would be just as fine. The airline decided to change the time of my return time from a 2pm flight to earlier at 10am instead. When I arrived to the airport and asked an employee about our flight, they showed me in their computer that they sent notifications through email and phone numbers. The information they had on file were both Kiwi’s email and phone number. Kiwi NEVER notified me through any type of communication form, not even through the app. I’ve tried contacting them for a refund and I’ve been told 3 times that they won’t refund me (much less compensate me for the extra night in a hotel and the extra flights we had to buy). Now I’m out over $400 and I can’t even try and get credits for those flights for future use!.Version: 2023.1.0

Don’t use kiwi for your bookingsHello, please don’t use this agent for booking. They aren’t very helpful when your flights get canceled. They push you keep paying for solutions that wasn’t your fault to begin with. Even when you provide them a solution they won’t do it. It’s a massive scam!!! They won’t even use your email adress for reservations so you aren’t aware of your reservation and hard to make changes..Version: 4.90.1

Terrible customer serviceEdit: for all people that are struggling to get a ticket refund from this company. Try asking your credit card bank for a refund. They are able to do it without the company (which is clearly reluctant to provide it) as long as you provide all the needed documentation. I booked 800£ tickets which were cancelled during Outbreak of Covid-19. Requested a refund which was about to take 3 months. As Covid problems are understandable now it is 1,5 year after that event and I still did not recieve any useful information about my refund status(My friend booked same flights directly by airline and received return after 2 months). After almost 2 years of enquires they have stoped responding to my questions. I recommend to find flights on their site but not to book it with them..Version: 4.75.0

Avoid by all cost!I have booked airplane ticket Las Cegas-London trough this app. I understand that there are problems with Corona virus, but to wait 4-6 hours to get trough costumer suport is just unexceptionable! First I called 52 hours before the flight, after I saw on airport website, that my flight have been cancelled, but, in Kiwi app flights where on time. Advisor from Kiwi, told me that flight are secluded on time, because she is looking on on some special website for agents. She said that she will check and call me within an hour. Call never came, but almost immediately, after I finish my call, I received text saying that “there is problem with my flight” By this time, I was all ready within 48h of travelling, and I did not have right for refund. I am still waiting (4h 37min) for advisor!? PS On the end I have called one of the reputable airline and they helped me get proper flight..Version: 4.21.0

BEWARE! Stole my credit card informationWOW...Do your research before buying through this site. Shortly after buying my ticket my cc information was stolen and someone tried to fraudulently purchase hundreds of dollars of goods in my name and address. I am horrified. Thankfully my bank stopped the criminal and I have figured out their location. I am connected to high authorities and if my flight does not go smoothly I will report this company immediately. I am suspicious that although I have paid for my ticket I don’t see my spot reserved or reflected on the airline database. This company should learn that dishonesty is a sure road to massive failure. Hopefully my flight goes well so Kiwi can earn a better review. UPDATE: I changed my review from 1 star (due to poor information security & lack of customer service communication) to 3 starts because my flight from CLE to MSP went smoothly and I paid a great price. However, in the future I will not make the mistake of purchasing via third party companies, & I urge you do purchase tickets directly from the airline for peace of mind..Version: 4.5.3

The app is very badI purchased my ticket and I did not add a hand luggage because it was written that I had a hand luggage allowance. When I received my boarding pass there was no 10kg hand luggage allowance. However on the kiwi app it says that I did have one. Because of that I made the call, I explained the situation, however the person had a very poor English. I closed the call and called again. In between this time, once I explained the matter again, the informations have changed on the app, the guy claimed that I was not right arguing with me, very impolitely. At the end of the day I am at the airport and have to pay 70 pounds fine because of a mismatch of informations between app and boarding pass..Version: 4.73.0

Useless support no matter how much you pay for itI’m extremely disappointed in Kiwi’s service as in light of COVID I had a change of flights and requested that through their platform as I had a flexible ticked and paid for extra support. I needed to amend this change 30min as new flights popped after the announcement of the UK lockdown. I called them right away and the tickets are still processing, they however were completely useless refusing to help with anything. I had a similar experience with Gotogate for the exact same flight and was surprised to see a much better service where they actually solved the problem instead of being completely not helpful..Version: 4.37.1

Total scam - do not useI paid $3200 for me and my kids to fly to Florida for spring break. Less than a week before we were to depart, Kiwi informed me that the round trip flights were cancelled by the airline. With the saver trip I booked, I understood if we were unable to go on the trip we’d be out of luck, but never did I expect to pay for a flight that didn’t exist. I browsed kiwi to see if we could rebook for anything, and somehow the budget airlines were thousands more than when I originally booked. I requested a refund and never heard any response. No response to customer service requests. Warnings all over the site saying they’re too busy to take calls. It doesn’t seem like there’s anyone running this scam of a company, they’re preying on families trying to trace on a budget and totally screwing over their customers. I tried to dispute the charge with my credit card company and it was accepted, but then eventually kiwi fought it and I was recharged. Guess they have time to talk to the credit card companies to keep the money they stole from me..Version: 4.74.0

Never get my refund back!!!!!I bought the ticket on the 24 may and they said the prices has increased I have to pay $ 100 more or cancel the trip to have refund in 10 business days, been 3 weeks haven’t heard anything and no money back!!!.Version: 4.76.0

DO NOT DOWNLOADPlease do a favor to yourselves and do not download this app. Kiwi is a lucrative app and a total scam. They delayed my connection flight Mexico - Vancouver and got completely lost, had to but another one at the last minute which cost much more and its been months and they just kept a swearing to wait and wait patiently and finally they said they cannot refund. DO NOT DOWNLOAD.Version: 2023.15.0

Бегите от этого обманаНикому не рекомендую связываться с этим приложением и компанией. Возврат денег за отменённый перелёт уже два года! На связь не выходят. Нечестные и жадные, недобросовестные. Обратитесь к другим компаниям..Version: 4.80.0

Fights cancelledI bought plane tickets in Australia through kiwi. Flight was cancelled 2 years ago. I was told I would get refund. Even paid for them to expedite refund. That was 2 years. I’ve rang the airlines and they have already returned money to kiwi..Version: 4.85.0

The worst booking app.I want to INVITE everyone to DON'T use this platform because you can lose your TICKET and MONEY. On December 22, I bought a ticket that I had to cancel because the airport in the city of Madrid was closed due to meteorological issues and it would not be possible to reach my connection. When I tried to cancel my ticket, I didn't have the opportunity to contact the customer with any line, since for this type of situation I don't have technical support, I only received a message in the app saying that my money would be returned 30 days later. Until today, January 28, I’ve tried to communicate with an advisor but nobody answers neither my emails or my calls. Just as it can happen to me, it can happen to you. The question that arises from all this is whether Kiwi's purpose is for users to reach their final destination or to buy and not use their flights and to avoid responsibilities they do not have technical support or only have it if they buy insurance.Version: 4.16.1

Fraud AlertI wish there was zero star rating for your worsts services Spent more then $5000 to get a ticket finally couldn’t get and not received even one dollar refund, the helpline doesn’t respond when needed the insurance which cost you money doesn’t cover all is worst, be very very careful before using your credit cart in here to buy a ticket..Version: 4.57.0

Don’t book with kiwiInfo on their website was wrong and no flexibility and very un-COVID friendly! Booked flight through them twice and did tell myself never again after the first time but had no choice as I had to fly due to a family emergency and the flights were absolutely packed and when I tired to reschedule my return flight 10 days before the departure day due to a possible lockdown in the country I was in, there was no one to talk to and I was just told there was nothing they could do! Never had issues like this with easyJet and jet2 and even the wizz air who was the airline said they can’t make any changes without the reference details from Kiwi which kiwi would not give me 😫.Version: 4.32.0

AVOIDAlthough it might seem good value for money at first - in reality is anything but. I have bought a Wizzair ticket through their app for my girlfriend (LONDON - CHISINAU). When she got to the final stage (boarding), with about 30 minutes to go, was told that her bag (40:30) was too big and that she has to pay extra. She could not pay with the bank card she had so the options put forward by flight personnel was simple, leave everything behind or do not fly. I went through a similar experience myself - back in 2017. I was asked to pay €70 in Italy, Treviso, for a 40:30cm bag. The most annoying part of our flying experience was that we could not do the online check-in because Kiwi does not give its customers that option. The nightmare she and myself had to go through convinced me not to book a flight through a third party ever again - and that includes Kiwi. The flight booking business is simply a world too big for companies like Kiwi. They are simply not up for it. Avoid, I beg you!.Version: 4.15.1

👎🏼Terrible service, won’t actually help you, will just blame you for not calling ahead of time. Won’t be using them again..Version: 2023.17.0

Maybe consider them when covid is not a thing until then don’tAs a seasoned 1M miles+ traveler (was actually using them to help get to Antartica) I’m always looking for good travel partners and reliable travel sites. But, from unhelpful customer service to plain stupid and counterintuitive rules (I get change fees but when you/the airline change the entire flight by hours/days multiple times to the point where I’m going to miss my connection AND charge me for it the entire point of using you to save money is rendered moot) this app is not it. Just cancelled today during a global pandemic and got an $11 refund on a ~$500 ticket which is a whopping 2% back (further gold star for telling me my flight was “refunded”). Wish I’d gone with the actual airline spent another $100 bucks and called it a day. Maybe you guys are better when covid isn’t a thing, but I won’t be back to try again..Version: 4.65.1

Horrible service with zero post booking accountabilityI never write reviews but I felt compelled to write this to warn others. I booked through Kiwi last summer for a trip to Greece and thought it would save me a few dollars. Kiwi didn’t send me a booking confirmation and when I called they said they couldn’t find it in their system and therefore it was nonexistent. They gave me the assurance it was ok to rebook it. TWO weeks after the fact they sent me an email and said they found the original booking and couldn’t find it when I called due to an email typo! When I asked for a refund for the double booking they showed zero accountability and said there isn’t much they can refund since it was a nonrefundable flight! So now I’m stuck with an extra +$750 flight! That’s just not right. Also be warned, connections are super inconvenient esp in the UK since you have to go through security clearance and recheck bags AGAIN with tight layovers. It is not worth a few dollars you think you’re saving upfront for the added stress and a claims department that won’t help once they’ve taken your credit card info. Stay away!!.Version: 4.1.7

Requesting a refundI’ve been on the phone waiting for any soul to answer hoping to change my flights, waited on the phone for 5 hours... I don’t want to be stuck in another country but by the looks of it, thanks to kiwi that is going to be the case. I’ve sent countless emails and have called many many times. Every single time, they have hung up on me. I’ve looked on the “ help centre “ no help what so ever. Also not a single notification on flight schedule changes so if not looking in advance we would have had to fork out another $1000 Taking my money and wasted my time..Version: 4.21.0

Company will squeeze you for moneyWhile buying my ticket they will charge you to choose your seat and start charging you small fees one after the other, which will gradually increase the final price until you realize you are hundreds of dollars above the originally stated price. I bought a ticket to china and they gave me an itinerary that required me to stop in India and go through customs. They did not explained this to me before I bought the ticket. After buying this ticket and discovering this they refused to refund my money because it has been past 24 hours. Mind you they took 6 hours to send me confirmation. Any questions about the flight that I had they told me to call the airline. And on the same day of the flight at 2am they emailed me can’t check into my flight to please contact airline. Don’t use this website they will squeeze you for money, give you terrible flights without details, and than refuse to refund your money..Version: 2023.11.0

Not reliableWill definitely not booking again.Version: 2023.17.0

Worst customer service everI have booked flight ticket through this guys. Flight was canceled after boarding due to technical issue. Everyone was sent to hotel in the mid night with our own taxi expenses promising we get refund. Next day when reached for refund to airlines they mentioned because we booked through this worst app need to apply from this guys, and I did same. It has been two weeks, no response given, and the agents keep saying still waiting response from airlines. Very disappointing, and I hope they don’t still my refund..Version: 2023.45.0

Worst travel appThey told me my my personal information was not verified and told me to cancel it. When I cancelled it they said they are not going to give me a refund. And the information was bad. I DON’T RECOMMEND THIS APP..Version: 2023.43.0

Alert SCAMThis is scam website/app do but ticket on this app or website.Version: 2023.31.0

Appalling customer serviceDon’t even deserve a star if I’m honest. Booked two return tickets to Crete for July 2020 due to COVID 19 the flights were cancelled. I was then offered alternative flights but had to pay an extra £400 on top of the £600 payed as well as the trip involving extra stops and being around 20 hour journey. The other alternative was a partial refund (approx £200) and it was in credit so I got no money back. Not only this it only allowed me 48 hours to decide my fate I tried contacting but couldn’t find anyway through to them whatsoever apart from sending a message ok their website which I am still waiting for a reply on. Absolutely appalled and shocked that a company has the power to do this and is willing to be so immoral in their conduct, will never use again. Hi kiwi you asked me to email you regarding the situation explained above. I was promised a response which I have still not reserved. I sent you a very detailed email which also gave evidence I think this automated review response is very misleading as you consistently let me down with your appalling customer service as it seems no matter what I do I still can’t get hold of you..Version: 4.28.0

Stay awayThis has been the second time they did not get around to sending out your checkin and this time was worse. Also don’t believe the 8 hr Guarantee, my son was stuck for 12 hrs and they did nothing..Version: 3.5.7

Worst experience in my lifeI booked my flight and paid about $2000 but due to their worst customer service and wrong flight information i missed my flight. I tried to contact customer service from airport but they didn’t help and ignored my problem. I missed my flight and went back home and then I tried to contact them and filled complaints. But still no one responded and never ever heard from them at all. That was one of the worst experience in my life..Version: 2023.37.0

Don’t use their serviceWorst customer support. No phone call options unless it is 14 days before trip. When I was booking travel with them, because they never returned my money due to COVID restrictions and instead gave me credit, I tried to apply the credit to a plane ticket purchase. I had the credit selected and also my payment information. I purchased the ticket thinking I would never have to use their service ever again. Well I look at my credit card statement less than 24 hours after purchase and I was charged the full amount. When I contacted them via “chat” they said they cannot apply the credit they have to my purchase. I contacted them several times and they will not apply the credit and refund me that difference on my credit card. Stay away from this company. It is the absolute worse. I will never use them again, other than to try and get my credit that they have..Version: 4.80.0

OverbookinI bought 2 tickets to bali the money came out of my account for only on the next day i got a message saying tickets were sold out and i was to be refunded which is an absurd because when you guy took my money and sold me the ticket it never said it was sold out now im going through the inconvenience of waiting for my money to come back so i can then waste time re-search for tickets again or worse not find tickets and ended up canceling my holiday.Version: 4.14.0

Do not pay for “Premium service”We received our boarding passes for the way out but the return boarding passes said “processing and with you by the day of your flight” but three hours before take-off, they still hadn’t come. I called the helpline and the man finally emailed them to us, but we no longer had the time to get them printed, incurring charges at the airport. We are a couple travelling with an infant and the Premium service also failed to seat us together BOTH WAYS. I’d rather be in charge of my own check-in when a service is so terrible! After leaving me ten minutes on hold to talk it over with a manager, the helpline refused to refund our “premium service”, or refund what we’d need to pay at the airport for not having printed tickets. He was also unable to take my complaint and said I should email a separate department. NEVER using kiwi again - not worth the hassle!.Version: 4.15.0

Be Very Careful With KiwiWe booked a ROUND TRIP through Skiplagged and Skiplagged routed our booking through this Kiwi bunch. Kiwi indeed charged us for the same full amount for the ROUND TRIP as what was shown on the Skiplagged site. However, when we received the intinerary information, ONLY ONE WAY was showing for the round trip price. I contacted Kiwi and went back and forth with their app’s “customer service”. They wouldn’t ever look into the issue for me. They simply stated each time that our itinerary is correct and if we wanted to cancel we would get only a $10 refund”. I have filed a complaint with my credit card company. I can easily demonstrate that right on KIwi’s own site a one-way fare is one-half price to what we paid—proving that we booked a round-trip fare. Anyone can see this yet Kiwi would not admit or look into why the round trip was screwed up when the booking transferred from Skiplagged to Kiwi. Is obviously is a bug in their system somewhere. I see on the App Store that today the app is showing an app update “fixing bugs”. I will also screen shot this to send to my CC company for I think they are trying to screw me over without admission of an existing bug in their system..Version: 4.65.1

0 star if I couldThe worst customer service I’ve ever received. Impossible to reach. my trip (5 flights) was planned for MARCH and I still haven’t received any money and it’s OCTOBER. I’ve spoken to kiwi a total of 8 times and they are extremely unforthcoming with information. This is an unprecedented time and I appreciate the gravity of the situation they are dealing with but I’ve been left in the dark waiting for £700 for over 8 months and have been told over and over again that the claims department are now looking at it. They are difficult to reach, unorganised, misinformed and slow. I now can no longer reach them using my booking number so am completely in the dark..Version: 4.36.0

Not worth it.Email of boarding pass, download of boarding pass and actual flight all were different gates. If I hadn’t of got to the airport early I would’ve missed my flight just finding where the actual gate was. The price online was 40$ cheaper. I got a 51$ off for first time buying but when I went to use it on the app the price jumped up. I was online and had 2 different prices. Was completely fake..Version: 2023.29.0

Avoid Kiwi at all CostsThey cancelled my booked and paid trip couple of days before flight and demand to pay 100% more in additional cost for the new flight or get mere 10% back, that too as their service credit not cash. Avoid these fraudsters at all cost..Version: 2023.15.0

Flight CancellationI booked a flight through Flymble having no idea this meant booking through Kiwi now it was my first time with Kiwi so I didn’t thought anything bad about it since what I heard from Flymble was ok, received a message saying part of my flight was cancelled so I sign in check “alternatives” they say they will give me only to find 20+ hours flights when mine was originally 12h, also I had to pay +£800 on top of my already paid £900 for an alternative, so I try to reach customer service only to find that since I’m not “premium” there’s no way for me to reach out to them first time I see something so unhelpful like this, try to call and nothing since they say only calls if you are gonna travel in the next 3 days “due to high demand”, so I went onto refund options since the “alternative” option was basically useless only to see that it says send a message to help board so you can process a refund, now how am I meant to send a message for a refund since messages are only for “premium” customers, this has to be the most irritating process to fix a flight ever.Version: 4.30.0

ConnectionThe connection time changes before the departure which makes stay lesser between the countries, results a lose of flight. Then kiwi don’t refund for the flights because of the chosen saver option..Version: 2023.17.0


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