MSB Parent, USA Negative Reviews

MSB Parent, USA App Complaints & User Negative Comments 2024

MSB Parent, USA app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using MSB Parent, USA? Can you share your negative thoughts about msb parent, usa?

MSB Parent, USA for Negative User Reviews

✓ Irritating for iPhoneI find this app super irritating. The way it renders in my phone doesn’t allow me to select the saved payment method to add funds to my child’s account. I spent all morning messing around until she called me at lunch saying she didn’t have enough for her drink and did I add money. Finally I realized I could just go to the online website and I did it there. The app has no additional features and is not worth the hassle..RKGZ50Version: 12.4.1

✓ The app has been bad, now it’s worse!I can’t say in the past 4 years I’ve had an easy experience with this app. Before, it was the lagging and crashing. Now, it’s the ultra delayed lagging on each page and function I select, and never an accurate updated balance. One thing I have NOT done is give feedback to our school district, there has to be a better alternative! I can’t wait to be done with this app forever in 6 wks..Maummy DearestVersion: 12.6.0

✓ Unusable because of screen size bugOn an iPhone SE, when you are trying to add funds using a stored credit card, the credit card information scrolls off the top of the screen and cannot be selected. This makes the app completely unusable. This bug has persisted through multiple updates. App support provides no way to report bugs..NickeratorVersion: 12.4.1

✓ Credit card charge is ridiculous!!The app is very convenient but not for the ridiculously high credit card charge. I’ve found that just sending the payment to the school and letting them add it for free is much better and you can still manage the balance with the app..Josiah 9.12Version: 12.6.0

✓ Worst App EverCan’t change password. Can’t delete a credit card that the app says is on a scheduled payment (it’s not. The card number was hacked two years ago and the account t closed). Can’t scroll to choose the credit card that I want to use - it will only let me choose the one that is closed.Very frustrated 19674Version: 12.5.1

✓ School out for BucksThis app is horrendous, it being the only app most school districts use to do online lunch account management. They not only charge a 2.75 fee for every transfer but they offer horrible service quality. App barely works, it sits on loading screens for 20 minutes. This app is only used because districts force you to use it. Simply a horrible app. If you are having to download this app and have no other options, give your child cash instead of using this application. Terrible support, terrible service overall horrible app..You'r FriendVersion: 12.4.0

✓ TerribleThis app NEVER works. It lets me login but never loads after that. So many schools all over use this app and being charged for every transaction makes me think they should have enough money to hire someone that knows how to make an app that actually works at least occasionally. Maybe it should be fixed or they should just have the website and not even offer an app..JshelllllVersion: 12.4.1

✓ Perpetually a painIt lags, and lags and lags. When you’re trying to perform an action, like adding money for kids meals, a pop-up appears or get an error message saying can’t add money. I can’t believe this app gets good ratings. It has been a source of frustration since day one and continues to be at the top of my list for the most annoying app..MagimagpieVersion: 12.5.1

✓ Slow and crappyYour app is so slow and crappy, not just initial login but all the logged in actions as well. I’m trying to pay you but it takes 30+ seconds to load up your app, get with the times!! Here’s your OKR: objective: make app not sucky and slow by addressing latency and mediocre UX. Result: fewer 2 and 1 star reviews..MKftuuuuijhgtVersion: 12.5.1

✓ Nice App costs money..I like this app, very easy to use. Convenient to add funds and monitor what they are spending per day. I don’t get though why it costs so much to cover a single transaction. If I add $10 to my kids account I pay 2.95 to process. With lunches costing 2.70 a day and most people living paycheck to paycheck, there should be a small monthly fee instead of charging every transaction. Similar to the GreenLight App..ForgottenallyVersion: 12.4.1

✓ Most frustrating app to be ever installedIf it wasn’t for this being the only way to add to my children’s lunch accounts, I would have deleted LONG ago. CONSTANTLY logs me out, even in the middle of adding money. Will also say my password is wrong, so then I am forced to reset my password trying to use the password it is telling me is not my password, all for it to say I can’t use a password that’s already been used!.User1234328384Version: 12.5.1

✓ Money GrabAll this app is, is a money grab they charge you a fee every time you attempt to add any funds to any of my children’s account if the school system that they are enrolled in wants to utilize an app like this they should be funding those fees we are already taxed heavily from the school system.SWTW33Version: 12.5.1

✓ The payment screen is wonkyInitially the app was great. But at this point, the payment method screen is bigger than the display of the phone screen and you cannot select a payment option unless it’s your third option. You can pull the screen down, but the moment you lift your finger it reverts. So now the app is pointless because I have to use the desktop version to actually make a payment..LesliepbVersion: 12.5.1

✓ Nice idea, but major bug makes it unusableI’ve used the website for years and was excited for the additional convenience of an app. Unfortunately it’s unusable, at least for how I manage my kids’ lunch accounts. Since there is a $2 fee per transaction, I make infrequent $100+ deposits instead of the smaller suggested amounts you can choose by tapping a button. But when I select “Other” for the transaction amount, the app won’t let me enter anything but zeros. To be clear, this is with an iPhone that’s less than 2 years old, not some obscure or ancient device. Guess I’m going back to the website!.Whodat1279Version: 12.4.1

✓ UnhelpfulMy first and second payments went through just fine. Every time after it refused to process my payment saying it was unverified. I’ve done everything exactly the same as before with the very same card. My grandson was denied lunch because this refused to work. If I go to the actual website and NOT the app, my payment goes through just fine. The app is worthless..Ainye369Version: 12.5.1

✓ Bad but Somehow FuctionalButtons that take a while to load and only have one function that you will probably never use. Transfers are not completed immediately. Incredibly slow and way to many clicks. U can use other apps in a fraction of a second to move money. Get a publicly ran institution involved and they find the worst most expensive product with a horrible user experience and that is what they go with. If you have ever used the one app you are forced to use to buy Highschool sporting events ticket you know what I’m talking about. It is like the government gets paid per click and by how much time they take from you. Started reading the reviews to see if I am way off base here. There are a lot of paid for adds in this review book. Gg school district, you have been fooled again..SuchbdvjfdVersion: 12.6.0

✓ FrustratingI love the idea of this app and when it works, it’s great. It glitches a lot and it often kicks me out and tells me I can’t sign back in. I have had to uninstall and install several times just to try to log back in. I hope they figure out all the issues. Overall I like the convenience of it..Joalke89Version: 12.4.1

✓ GlitchesThis app doesn’t submit any of my requests. It didn’t allow me to add a payment method for a long time. When it finally did and I try to pay it said select payment method when I did always have one selected. I constantly get error messages saying I can’t add add item to cart. I’ve tried many times and have not had success adding money to my kids account..Becca472Version: 12.5.1

✓ Keep getting hackedIt’s convenient! Except for the fact that I spent $200 in the last three weeks because he keeps getting hijacked by other kids at the school who spent money on the vending machines. My kid keeps getting different codes, but it still doesn’t work or someone’s finding them in spending our money won’t use this app again..JDAAPROVEDVersion: 12.5.1

✓ This is the worst app ever and I hate it so muchIt should not take 20 minutes to add money to my child’s meal account. I get an error message EVERY step of the way and have to refresh the app at least five times before I can get it to work. Open the app, all the ads have to load, so I have to sit and wait. Add meal money, error message. Refresh. Add meal money, add payment method, error, refresh. Add payment method first, add meal money, error, refresh. Add meal money, select payment method, error, refresh. Add meal money, select payment method, checkout, error, refresh. Then maybe it will finally work if you’re lucky. And for some reason, when you’re typing in the name and address for payment information, every time you need to put in a space, you have to hit the space button twice. This is literally the worst app I have ever experienced. Do better..Tcva0987Version: 12.5.1

✓ Largely Garbage, Frequent errorsFrequent ‘unable to add item to cart’ error when trying to add money to accounts, which is incredibly frustrating when you are trying to add funds after a low balance notification. Times out, errors processing payments, often unclear if payment went through or not. Wish there was some way to control funds better so kids can’t use them to purchase items other that what they are intended for..IHazCollegeVersion: 12.6.0

✓ Can’t add fundsWhen you go to add funds, the option to select which payment method is off screen. When you pull the page down, it springs back up before you can click your selection, making it impossible to pay. Very poorly designed and I reported this three months ago, yet it still doesn’t work right..M😁🥓👇🏼Version: 12.5.1

✓ Waste of timeThis is worst app and website used to just add money to my child’s account. Won’t save user name and when I type in correct password proceeds to tell me I’m wrong and lock me out, just to pop up web screen allowing me to make payment. What should be a 2 minute process turns into couple hour hassle. Do better school systems!!!.Hannah’s momVersion: 12.4.1

✓ Very slow and losing featuresThe app is exceedingly slow and Wi-Fi and Cellular are not the problem. It is slow on all connections. Additionally, I lost the feature that allowed me to add amounts on two kids’ accounts and check out once. I now have to check out twice, once for each kid. May not seem like a big deal but it was much easier before. I really do not like having to use this app - a necessary evil, I suppose..Smush18Version: 12.5.1

✓ Won’t process payment!When I get to the final stage it won’t let me process the payment, and I then have to login on the actual website. Which kind of defeats the purpose of having an app doesn’t it? Has been doing this for two weeks, everything was fine idk what’s going on. Please fix this!.Iamniecey.gVersion: 12.5.1

✓ Cannot add custom amountsThe function to add custom amounts of money (not preset amounts) does not function AT ALL and hasn’t for months. I don’t know what’s wrong, but the number pad literally doesn’t acknowledge my input on numbers larger than zero. I know it’s not my device since it only happens in this one app. I have to go log in on my laptop to add more than $50, which defeats the purpose of having the app to me, especially when I have to pay invoices that are much higher than $50. Also annoying if I just want to add a bunch at once not to get charged a fee for small recurring amounts from auto charge. Developers, please fix this issue. I’m running iOS 16.3 on a 13 pro max, so it’s not an old device..DecadeindcVersion: 12.4.1

✓ UsefulThe app itself is very helpful in many ways. It allows you to see what your child is purchasing and how much and always makes it easy to load money. I gave it a lower rating because it’s absolutely offensive to add such a high fee for using it. When parents are already struggling and kids are on discounted lunch programs it’s a gut punch to fork over nearly $3 additional dollars for a “fee” it adds up! Some parents do not have the luxury of loading up an acct and just paying a one time fee. So when you load as you can that $3 adds up which could be money spent on feeding the kids. Putting five dollars in but only $2 go towards feeding the child. Do better..Linda marie KVersion: 12.4.0

✓ Great but autopay does not workMechanically the app itself is great. Easy to use, interface is simple, and payments reflect immediately at my child's school as soon as I make them. However something is wrong with the service itself in that autopay DOES NOT WORK at all. I've had it set up since first installing the app and not once has the autppayment worked--I am getting calls every time my child's school balance is low. It's very frustrating because not only do I have a fee per transaction, but I have to babysit the balance which defeats the purpose of the app and autopay being convenient At this point I am debating if the "convenience" is worth it; sending a check in person is cheaper in the long run and I'm having to manually monitor it -anyway because the autopay doesn't work. Tl;Dr app is great, service itself needs to get their act together..SopranoZoneVersion: 12.5.1

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