SplashLearn: Kids Learning App App Negative ReviewsStudyPad, Inc.

SplashLearn: Kids Learning App Negative Reviews

4.5
4.52687 star

Total 109 Negative Reviews

SplashLearn: Kids Learning App App Complaints & User Negative Comments 2024

SplashLearn: Kids Learning App app received 109 complaints, negative comments and reviews by users. Have you ever had a bad experience using SplashLearn: Kids Learning App? Can you share your negative thoughts about splashlearn: kids learning app?

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SplashLearn: Kids Learning App for Negative User Reviews

The app keeps glitching and not allowing us to move forward with the lessonWe have updated the app, restarted the iPad, and still the app continues to glitch so we can’t continue the learning path for the day. Also, there is not enough variety of lessons/activities. Very disappointing considering the amount it costs to access..Version: 6.3.0

ABSOLUTELY OVERRATEDI’m giving this a 2 stars Bc you hardly do anything on this app unless you buy premium. You literally have 4 or 5 lessons then it’s all locked. The reason I even gave it stars was because it is very helpful when you have it. The math is also too easy. It gives me questions I learned already and I set it as 5th grade Bc that is where I’m going. I learned nothing yet so I expected the questions to be a bit challenging but I did it all in 2 minutes bc there is hardly anything and the math is too easy. So if your going to give us only 4-5 lessons at least make them hard.Version: 5.9.36

Worst app everGlitchy Brocken and scary it does not even know when it’s Halloween and my kids are so no concentrated because it all ways TALKS. F*** THIS APP!!!.Version: 6.0.10

Help?On mobile it doesnt let me join class please help.Version: 5.9.14

This learning app kept saying bad stuff to my childIt said the d word my child kept saying it after.Version: 6.1.4

To little for free trialThe free trial is too short!.Version: 5.7.7

Terrible appSeriously this app is terrible so basically when you open the app you have to pay 10pounds and that is just a waste of money for learning maths. There are other apps like this that cost no money I’m not pleased 😡😡😡😡😡😡😡😡.Version: 5.7.5

Nice sequencing, a bit boring and bugsThe content is good. The exercises get really boring compared to other apps like Math Tango. There are also weird bugs with the “rewards” the kids get at the end of every day. There is an aquarium and a jungle. Nearly every day my daughter gets a squid or food for her aquarium. The food feeds fish, but she has never gotten any fish. Her aquarium is packed with squids and nothing else. It’s silly but these rewards are a big part of the incentive and they are really bad. Again, I highly recommend math tango for better math puzzles and much, much better rewards..Version: 5.8.23

BewareFree trial is not true. They charge you even if you cancel before the free trial ends You can only cancel calling.Version: 6.4.12

Sorry🥺I am very sorry for saying bad things about your company. It’s just I see some people who say bad things about apps. I just wanted to see how it is. It feels terrible😭. So am giving you 3 stars to show you how sorry I am..Version: 5.9.24

Poor coustomer service and obessed about accounts and not functionalityPoor costumer service, weeks for replay. Very hard to use with several iPads and kids. They care more checking whether each kid has paid that make this application functional and friendly.Version: 1.4.3

No parent access onlineApparently after having a student account, even after a teacher deletes the student and the company even sends an email saying it will change to a parent account, it won’t. And so far Customer service by email was no gelp, the rep on the phone reset my password for no reason and apparently had no idea that when I told him the options he was telling me to choose were not there, really were not there. I will probably change to a different math app after this subscription runs out. Toooooo pricey to have no one able to help or provide a correct answer..Version: 5.9.2

Don’t give them your email!!!They give a one week “taste” of their program and initially ask for your email (you know, to check on your kid’s “progress”). Once they have that you can unsubscribe or undo your mistake until you contact them because you ACTUALLY signed up an account. Everyone else has a cancelation button on their website, except for companies that put you through the wringer to try last minute sales pitches to keep you to stay, and even then, who knows if your account won’t be recharged or your info isn’t used by partners (read fine print). It’s best to just stay away from Splash Math. AND NO, You are not sorry to hear about this, no, I do not wish to contact you again and again regarding this!!!.Version: 5.6.2

Account IssueI used to register and access with my email but I don’t know now when I want to use the app again it won’t let me subscribe and the message “different email is link to this account”keep pop up . It really really frustrating as I want to log in and subscribe ..Version: 5.9.31

Bad appDon’t try it. It makes you hard to cancel.Version: 5.9.25

It sukedsIt reerle stele is.Version: 5.8.13

Good appIt good but some times it glitches but it’s still a good app it’s been helping me out with math.Version: 6.0.11

DissatisfiedI downloaded this app because my sons class uses this for homework. At first it was fine and he was doing it on my phone which is easier then pulling out a laptop and setting it all up. I updated all my apps, and when I did that and tried to use this app it said it was now only available on an iPad! iPad, iPhone they are the same exact thing! So, now we cannot do his math homework because I don’t have a Mac or an iPad. I just think this is absolutely ridiculous and wish I would have never done the update to begin with. Extremely Disappointed!!!!!!!!!.Version: 5.6.2

There are other much better alternativesIn preparation for our son entering Kindergarten, I tried this based on the high review score. Our son quickly finished up many levels for the trial and seemed to like it. So I just let trial covert to paid subscription. However, within few weeks he has completed all the levels and got to the word problems. Since he could not read the questions, he quickly lost interest. Also the UI is not made well for 3-5 years old kids with a limited hands-eye coordination skill with small icons. The questions also tends to get rather repetitive. After our son entered kindergarten, we were provided with Mathseeds, which has much better UI, more engaging and diverse question sets that are dynamic. It was provided free as a part of the curriculum but I would been happy to pay. I contacted support to request refund for the portion not used but was told In-App purchase cannot be refunded. So I reluctantly kept it for a year..Version: 5.6.9

Braelene NarcisseDo you have to pay for the game though.Version: 6.1.0

SplashLearn is going goodSplashLearn is a fun game but i mean it’s not like the best game ever but it’s fun yeah it is okay..Version: 6.1.1

I’m sure it’s great butMy son is 3 but he’s very bright. I haven’t had him tested to see what grade he falls in so I just put kindergarten level. It also has you fill out what your child already knows. I went ahead filled that out too and it showed an overview learning path (which after a few levels showed he’d reach first grade level)…and I thought great! Something to challenge him. My son goes to play and it’s basic putting sounds together 🤦🏻‍♀️ not even actual words. My son got bored and closed it out. Don’t waste your money unless you know what level your child is at. Also why have that catering option if it’s just going to ignore and have your child start basic again?.Version: 6.0.6

BugsYeah when I try to do my assignments it’s just a black screen and a watch tower. And Also its a forever loading screen please fix this.Version: 5.8.8

Scam!!!I downloaded this app thinking it was free, once i found out I had to pay £60 to play it I decided against it. There are plenty of free apps out there. Despite never using the app or signing up to anything and emailing them to confirm I wasn’t signed in so I could delete the app (which they confirmed) I started to receive weekly progress reports?! Again I emailed them, the customer service isn’t great and they are reluctant to confirm that they do not intend to take your money. It’s a scam, they’re only interested in your money and use underhand tactics to do so. DO NOT USE!!.Version: 5.6.9

Worst customer supportEverything was going well, until we couldn’t login to the app after few weeks, I contacted the support and it took a week of back and forth to resolve the issue. (They had to create a new account, we lost the progress my daughter made in both reading and math and we had to start all over again). Fine, glitches happens. 3 weeks into the new account, we lost access again!!!! Customer support is inexistant. After many emails they just choose to ignore me all together. If you value your time and money look somewhere else.Version: 6.0.11

Sound issueSound does not work in reading module.Version: 6.4.1

Don’t try trial.They will keep charging your account over and over even if you cancel the trial subscription. Yes, I canceled within a few days of having it. Too many glitches to even want to finish the whole trial. And yet, reoccurring charges! What gives!! Also, I have message the customer service to cancel it. They couldn’t find my account to do so. your account that you paid for doesn’t translate from an app to a computer most of the time. It has glitches like others reviewers mentions when using it. They literally want you to pick up call customer service to cancel so they could give you a speech to not cancel. Such a hassle when all you want to do is not hear from them in any form but guess what . They will keep charging your card until you listen to their speech..Version: 6.4.15

Kind of a scamThis app won’t store my child’s progress, every few days it books her back to lesson one! And the app designer have said they are working to fix it for moths with no change. And sorry we can’t refund it!?.Version: 6.4.17

App crashes, poor communicationThis app is good only to practice. It does not teach your kids how to. But the problem is App crashes all the time and it is known factor. Problem has not been solved. My son has to start 3rd grade all over again from the beginning when app got refreshed and updated. But no communication was given that all your progress will be lost. Now biggest problem I am having is that the app crashed and my son lost his interest. It’s not that the app is free. You have to pay subscription but problem really does not get fixed. It’s been 2-3 weeks my son was not able to practice due to the app does want to open..Version: 6.0.13

Terrible customer service - fine until it goes wrong!My daughter’s school set up an account for the children to have access to Splash Learn after school. This access was for teacher led assignments and was free. After using the app perfectly fine for several months, we suddenly were presented with several warning boxes to register. Stupidly thinking this was an update, I entered my details & ever since we have been unable to access the teacher assignments after school. Despite explaining this to customer services, they were insistent my daughter’s class account required my details and for me to pay. Also that access is only free during school hours. Lost count how many times I explained that we’ve had access for months after school, along with the rest of my child’s class. They also wanted me to ring them in America when I’m based in the UK. Every time I contacted them we re-hashed the same story. The teacher involved in setting up the account has also had no joy with altering the accounts settings, but other children in the class still have access and funnily enough, after school hours, and without a parent subscription or registration..Version: 6.0.18

Significant decrease in quality, extremely poor customer serviceThis app was great. However we have had increasing issues with the performance and reliability of the app. It crashes, it glitches, it logs us out, it makes us reset our password when we know our login information. Recently, the app began showing that our content was locked and that we needed to subscribe to access it. We were logged in, with our paid subscription at the time. We paid for a reading and math combination but there is no reading. Customer service is a joke and provided us absolutely no explanation as to how to access the reading portion. I’m tired of throwing money away on apps that aren’t repaired when something goes wrong. I hate that this has happened. There is not a math app that is comparable. We loved this when it worked..Version: 5.9.25

Can’t cancel the subscriptionYou can’t cancel the subscription. You’d think that this issue would have been fixed right after they have found the problem. This leaves me to think that they are making it difficult so they can make more money unethically..Version: 5.8.4

Changing appsI used this app last year and my grandson improve a lot but when he finished all the math problems and scores were shown he did not want to do the same problems so I canceled that one and picked a different one. Here it is 2 months later and have never been able to add a new one because my email is on one that was used and it would not let me use it again. Called several times and found not one person who could help me. You need more people who have knowledge to help people. If you can find someone who can help me I will gladly pay for a different one.Version: 6.0.19

Warning!My son has been using SplashMaths for years and I’ve been very happy with it, however I just upgraded to the English package and I’m shocked at the design, quality and content. The there is no content for years 3-5 and even the Year 2 content seems designed at an incredibly low level of competence with limited educational benefits. Very disappointing,.Version: 5.9.25

Not Really That Good...Hi Im Katelynn and I'm 9 my I’m in grade 4 and the equations are really hard for a fourth grader I’m working on this on safari and I suggest that you can make the equations not as hard and when I’m levelling up it’s very very slow like 10x slower than a turtles speed I really like it and all but I want an update about my rating and make it less glitchy and less laggy thank you for your time.Version: 5.9.8

Rip OffPurchased the year subscription to this but am still in trial mode. After I purchased it, I did cancel my subscription but verified that it's still active until December 2018 (I didn't want it auto-renewing). Along with this one I also purchased 5th Grade Math Games, also by Study Pad. Completely different artwork for both, and nothing in this version tells me that 5th Grade Math Games is part of this bundle in any way. So we go to sign in to 5th grade math games only to get a message that tells us that since we bought the bundle we have to sign on to that instead. So I paid $14 for that app, $60 for this one, and can't use either one. Disappointed and frustrated..Version: 5.4.11

Excellent but overpricedThis is a great app. My kids love it and they both struggle with maths. I would to give them full access to it as I have no doubt it will help them. But it's GBP80 for 2 kids for a year. That's ridiculous. I'm going to find something else..Version: 5.2.4

Very buggy and repetitiveThis app is full of bugs and super repetitive. The lessons repeat themselves again and again, sometimes making it impossible to move forward unless you repeat the same one (even with a perfect score?) Certain activities don’t have sound. It’s a mess. The lessons are very basic and extremely repetitive in terms of format as well. Two days in, and with no way to speed up the learning, we opted to cancel (also, bugs) as it was just encouraging useless screen time. I also find that rewarding kids with coins is such an odd thing. Hard to not feel like we’re not brainwashing kids to be good little consumers..Version: 6.1.0

Good content, but crashes constantly.The content is really good, but for such an expensive subscription you would think the developers would fix the crashing issue ASAP, and would respond to support emails requesting a fix for the issue. They have done neither..Version: 5.8.14

Keeps locking my son out.We are using the one week trial, and I was prepared to pay $89, because me son is having great fun. However, we are locked into a screen where it says to save his progress (using his name) and asks for an email. I input the email I use with my apple account and it tells me that there is an error “that email is already in use”. The first time it happened (yesterday),:I deleted the app and reinstalled. That seemed to fix the problem. But today, we are here again. I am not going to delete and reinstall every time, and for $90, you think there would be some redundancy built in. So we will not purchase after all..Version: 5.9.35

Customer service unresponsive, changes took away features we usedI am a paying monthly subscriber & have used splash math for years. Recently, the app updated and is now called splash learn. All of the organization is different than it was before and I can’t find the modules I need or see any of the reports I used to easily access. On top of that, I have contacted customer service and received NO response AT ALL. I am beyond irritated that an amazing product was ruined by the latest update & is now useless without support, which this company is not willing to provide! Move on and find another learning app. This one is not worth investing in any more!!.Version: 5.9.14

Ngh-blade fasterThis game is wonderhoy i hate it glazed donuts on a grill with miku cooking scaracochie whith some coochie.Version: 6.4.6

Cancelled before trial period ended - Still charged £87 for the yearI wanted to trial this app before spending £87 quid on this app. Decided to go with another app in the end and cancelled the trial. Still charged full amount for the year. Tried to get in touch - no repose whatsoever. Wouldn’t want a situation where nobody responds to concerns after having charged you for the whole year. Disappointed. Realise that tech support is non existent after going through all the reviews now..Version: 5.8.8

INSANE Charges!My kids didn’t really like the app so I cancelled it, but clearly not according to their policy as I’ve just been charged FIFTY TWO quid for a years access to an app that is terrible! Unhappy that the cancellation didn’t work - annoyed that I have been charged - Happy that my kids found some free apps instead..Version: 5.7.6

TAKES FOREVER TO LOAD LEVELSGoddamnit.Version: 6.5.1

PricyToo expensive now it wasn’t so expensive when I logged up for my child.Version: 6.5.2

The main character’s voiceI would rather wake up with a gun in my face than that woman’s voice in my ear. I’ll never understand why some apps/games/TV shows just have to have characters with the most annoying voices known to man. Like are we trying to have our kids talk like straight idiots? If so, this game will do a great job. Couldn’t stand to listen to it for longer than 30 seconds before I deleted the app. Even my four-year-old looked up at me and said “why does she sound like that?” to which I responded “because people are stupid.” How annoying 🤦🏼‍♂️.Version: 6.1.8

My kidsMy kids are not really learning anything there sooo stressed about it. So I think u should make it just a bit more fun and easy 👍🏼 I think maths should be fun to do it not like u have to do it. Like u want to do it.Version: 5.7.4

BadGlitch’s every time I get three stars.Version: 5.9.13

Amazing appBut when you don’t download the app you can barely do anything..Version: 6.0.10

Months of having app, serious tech issuesWe’ve been using this app sporadically for several months. First off all, we had an issue where we accidentally purchased family annual memberships in BOTH the K and the preschool apps - not realizing they were different (it showed up as not having a membership so I subscribed, only to find it was already purchased). Why have the apps look- and be named - the same thing??? It was terribly confusing, and neither the creator nor apple would refund our money, so we’re out $250. Next, I’ve had a nightmare of a time working with their “customer service” trying to get my email and password to work. It consistently logs me out and then says my email or password are incorrect, despite using them the day before. Profiles won’t work, sometimes math will show up but not the ELA (despite paying the membership for BOTH) and only on some profiles. I wish we’d never heard of this app. The content is ok, but bot exceptional. I’m highly frustrated with the technical side of things. Bottom line: There are better, more intuitive apps out there. Skip this one..Version: 6.4.8

KidsIs it for kids âge 9 year old??.Version: 5.8.14

WOWThis app looked good so I thought I would try it straight away it said terms and conditions so I was like ok let me read them THEn it said you have to be 18 or over to PLAY! I was mad it said it was 4+ but no it wasn’t.Version: 5.6.10

Bad appThis app has made my son and Daughter so angry and makes them very annoyed so do not download it.Version: 5.8.17

THIS GAME IS BADWhen i am playing in class math activity's it always tells me YOU HAVE RAN OUT OF FREE GAMES FOR TODAY☺️☺️☺️🙄🙄🙄 like no one is gonna play your game if they can't even play for 10 mins and the fact it is for money it isn't worth it like i can't play in class and i just have to sit there so bored i am in year 3 and everyone in the class agrees with me so please remove that..Version: 6.4.6

New update is so nastyI hate this update with all of my heart please make it like it was before.Version: 6.4.8

Always crashing, never workingCrappy crappy crappy crappy..Version: 5.8.13

It doesn’t workThe math side of the app works but the reading side does not. There is no sound which is essential to the use of the app for learning. (The leveled readers have sound but that’s all). My kids cant learn sight words. Further the app has stated that higher levels for reading would be coming soon but this have been years. Nothing has been added. IF this issue isn’t resolved in the next week, I need to request a full refund for my 3 subscriptions. For this huge price, this app should be fully functional..Version: 5.9.38

Would be 5* with more optionsGreat app, my kids love doing their Maths on this which is amazing as they do not like homework. Only problem is the lack of options for currency for different countries but mainly not being able to remove a profile and have the options to write your answer rather than just select it..Version: 1.4.1

Why did I download this?I just started fourth grade, and I really am not that advanced at math. Only a little. I read and write at an eleventh grade level. My Terrenova test says so! But here, I tried the third grade level first, because I had only just begun fourth grade. Way to easy. I was SO upset about the reading, though. I read books in preschool. That’s not AWESOME. But here, you are trying to teach me how to read simple words! AND, I already read Harry Potter in first grade! Trying to teach me the word, ‘the’ is outrageous! The math, as well as the reading was terrible. I deleted the app then downloaded it again so I could play the fourth grade level. Still, not any better. I decided to keep going with it, though, because I figured it would level me up. That way maybe it would have me move up to fifth grade. But this was impossible. I got sick of reading two pages about caterpillars turning into butterflies. So, I transferred to the fifth grade level. I was furious, for the app was still asking if I could multiply single digit numbers in my head without repeated addition. Duh 🙄 I realized that once it taught me fifth grade, that was all. It didn’t teach middle schoolers anything. Which is fine, because right after this review, I will delete this time-wasting app. Another thing is, this app freezes so much. Oh, and it logs my little sister out and back to the home screen every time she goes on the app. Please fix!.Version: 6.5.1

FrustratedSo I downloaded and paid for this app cause my child loves learning thought it would be a great app. My child has worked very hard at this app earning many coins and when trying reward her letting her spend what she has earned and that I paid my hard earn money on the app doesn’t work like it is supposed to. I have been going back and forth with the company for a week now and they still have not resolved the issue they say I have to go the website, did that still doesn’t work so then they say well we will have to talk over the phone to fix the issue. BS it’s your app fix the problem you don’t need me on the phone to do your job nor do you need on my computer. I paid for a product and it should be delivered but keep getting the run around. Not worth the money as far as I’m concerned and cancelled my subscription and don’t recommend it to anyone..Version: 5.7.2

CrashingSigned up for free trial four times and still it doesn’t register that I have even though my iCloud account says I have 😭.Version: 6.3.2

Honest non sponsored review from a teacher/parentI write this review as a teacher and a mother. I bought this app at the full price, which was not cheap. The pros of this are if your child is already learning a concept or skill and they have a good handle on it, this app will reinforce what they already know. However, if your child struggles with math concepts this app does nothing to teach the concept or skill. There is no lesson or what we (teachers) call the “I do” portion. It’s a series of multiple choice questions. You will eventually guess correctly or you won’t but there is no actual lesson taught. If you didn’t understand something you will not leave understanding it. Please do your research. I know a lot of parents are desperate but do your research first. There are cheaper more informative apps available..Version: 5.7.19

TerribleI have had this a for 3 years now and honestly so disappointed at the new update! We can not get the full new update although we have deleted and reinstalled the app. The current version we have now does not work and continuously signs my sons out whilst in the middle of practice..Version: 5.8.14

Loading forever never got to appreciate if it was bad or good.It might be a great game but we wouldn’t know as it takes forever to load each game. For the cost it shouldn’t be that glitchy..Version: 6.3.1

ScamI just realised I been charged even I haven’t downloaded the app. I did look at it a week a ago and once I realised it’s not free I deleted it straight away without pressing to subscribe. I was charged £51.99!!! I never got any confirmation as I never gave them my details either so how on earth they charged me for just pressing on the app? Just emailed them, but reading other people’s experience with customer service I don’t have much hope. So upsetting!.Version: 5.8.4

Deceptive business practicesIf you sign up for the free math trial and don't cancel in time, the company charges you an entire year of math and reading. That is incredibly deceptive and dishonest. Unacceptable for an "education" company..Version: 6.0.20

$28 per months and limitedThe games are fun and age appropriate, but to allow both of my kids to play they charge me $28/months, and will only allow them to play 2 games per day... Overall... That's pretty messed up..Version: 6.3.2

Please only do this for chapter oneCan I do some things that my teacher a signs me I mean everything she puts for my class we learn it first to understand and then when we’re done the pages we get to go on splash learn but on the games IT SHOWS YOu BUT ONLy DO THaT ON CHAPTER ONE! PLEAsE IT BOTHeRS ME ALOT Thank you!.Version: 5.9.34

😡😡😡😡😡😡It’s a rip off werest App ever.Version: 5.7.19

HelpIf we don’t use the free trial will I still get charged can’t find any info on how to cancel are who to contact..Version: 5.7.6

Rubbish gameI would never recommend this game to anyone.Version: 5.2.5

So confusingThere is no instructions what so ever about what Difference channel between Student log In and parents log in. It is a a user friendly plateform for Parents who dont know anything yet. Where is my consultant during The Covid lockdown.Version: 5.9.36

Latest update crashingIt was good and one of the best app for K-5 until the last update. Now it hangs and crashes. Pretty much useless.Version: 5.8.9

Very expensive and now No soundWe subscribed for year. It is expensive. But now I have no sound on iPad. Tried everything. I have sound in all other apps. Just this one doesn’t work. Help.Version: 5.9.36

It’s not free!Found this and thought it looked fun for my son to use as he is struggling with his spelling at school. It didn’t say anything about having to pay for it until after you have registered. A shame as I thought my son would really enjoy this..Version: 6.0.20

TrashIt’s a huge waste of money don’t get this!.Version: 5.9.38

Good in theory, needs improvements.I love that there are math assessments for various levels and the program can be used by teachers and parents with reports given out. I also like that correct answers are provided when wrong answers are given. Unfortunately, correct answers are often computer as wrong answers, and those questions may be repeated multiple times after that, exactly the same. My biggest pet peeve is how many questions there are in each activity, and no way of knowing if there are two questions left or 10. It’s exhausting, and I’m an adult..Version: 5.8.6

BrutalShould be upfront about the costs and how impossible it is to delete app and notifications. Staff not helpful..Version: 6.0.11

Poor customer serviceTerrible customer service. We paid for one year of this app in January and could never log in. It is now almost September and we have not yet logged in. When we try to set up our child, it says we need to use the all levels app. We go to the all levels app and can’t sign in because that is not the app we have a subscription to, and it wants us to pay again. We’ve been getting the runaround for one year, never had access and are out nearly $100. This app may work fine if you have no customer service needs but our experience with customer service earlier in the year suggests this company is a scam..Version: 5.9.1

Ridiculous mathsTrgfhgtfrxdfghjkkkkkjgrrtt ffbgtjhhjuyffbnk.Version: 5.7.0

Auto renew with no noticeThis app charged my credit card a $90 CAD fee for renewal without send g any renewal notice and it skirts apples store by charging in app. Now all they're offering is 50% back..Version: 6.4.4

ReportThis is a very bad app it looks grate but it isint grate I wanted to download this app but I realise that u have to pay £60 and it says to be 4+ but when u go to the app it says to be at least 18+ what is this.Version: 5.7.1

Web browser and app do not syncApp does not show the activities that I am doing online web browser. My content always is up to date on browser and App always shows that everything is locked. This is a silly app in my opinion….Version: 5.9.36

How much?Ridiculously expensive for an app..Version: 5.9.17

Want to love it...but...it freezes constantly!This is a REALLY great app! My 5 yr old daughter loves math, and loves the games as well as excels at the material. I’m happy with how it presents new concepts to her. It IS a bit repetitive, but I guess that’s how some people learn! We both want to love this app but she also ends up CONSTANTLY FRUSTRATED with it. It freezes every 5-10 minutes and even if you try to “resume” after it reloads by pressing that option, I almost always have to force restart the game. I won’t subscribe to something that doesn’t work. Sorry! Another issue I have with it is that because she can’t read yet, I have to sit with her while she works on the material. I wish that it would have a “closed-captioning” option for kids who can’t read, where it would read the entire problem to them, not just part of it. I wish also that you could more easily change the grade of the material. While my daughter is going to be in kindergarten, she does understand some 1st grade concepts and I would love to challenge her with some higher -level games and material! But I can’t figure out how to change the level. I’ll gladly change my review if the freezing issue can be resolved!.Version: 5.7.19

CRAPPY KIDS GAME AD IN A MINECRAFT RIP OFF!There are many Minecraft rip offs out there. In one of them, I saw this game! I HATE YOU!.Version: 6.5.1

What happened?I signed up for the trial and set the setting that I did not want to continue with a purchase yet I was charged full price for the annual plan? Brutal company. What a scam. Don’t download this app if you want to try it. My kids lost interest which is specifically why I wanted to test the trial.Version: 5.9.6

Very pricy, and have to sign up to trial. Then can't quit.This is very difficult to cancel.., not on FAQ and had to search all over. Then failed when I clicked this. Should not be so hard. Third attempt. Goes to iTunes but no link to cancel there. Will file report to complain if this occurs again. Fourth time. Now goes to invalid page. I'm filing..Version: 5.4.5

Not suitable for childrenEvery medical pediatric body states that apps and pads and phones should only be used in airplane mode by children. This app requires a connection for any game to be used. And worse, the levels of RF are high as it is running, even though the content supposedly downloaded before play starts (after a long awkward download pause). These waves have harmful effects for children. Also the app is extremely buggy, slow, doesn't always recognize fingers, frequently has bugs like overlapping words that the child can't read, etc. I recommend RosiMosi, works in airplane mode, has tons of games and skills and grade levels, my kids love it..Version: 6.5.3

Waste of moneyA waste of money on apple because you can’t login inside multiple apps..Version: 6.4.6

Limited free contentThen you need to pay $$$. I deleted this frustrating app..Version: 1.4.3

Splash mathsIt is the most rubish game in the world it won't even let me play the stupid games. 0/10.Version: 1.4.7

I would give a 2Just I’m like when is the kids she does not really love like love love math in school. Well I do like school and I like math but not love it do you know why because sometimes I feel like it only teaches me kindergarten when right now I’m in first grade and I am in like right now I am like in summer break and I’m going to second grade but that’s not important when I’m trying to say that, whenever I try to play the games it’s for kindergartners like I already know all the answers so I don’t really play it that often and when I don’t play it that often I don’t know if I’m gonna be able to like play that play it that much I think I’m just gonna have to delete that game but I can’t because I mean I want to do I can’t because that one make me bored why because when I’m when it’s school time the first day of school I’m not gonna be able to use my tablet and when it’s school time all I’m going to be doing right now at school is learning and then when I come back home, I’m gonna have to do six math problems and do other things then my tablet I’m not gonna be able to do my tablet when I come home so I hope I’m saying the right thing because yeah so when I come home I can play with my tablet and it’s sad, but it’s summer break and now I can so it’s not really sad for me right now. I’m having a great day and I wish the people in summer break will have a great day to ..Version: 6.4.9

Expensive and impossible to cancelBought this app when kids went to virtual school, butDid not realize that it would be so expensive and completely impossible to cancel. I contacted the company which was not easy to even find the contact information, and they promised that I would be refunded and that the subscription would be prorated. Not only was I not refunded, it also did not cancel. There is no option under the Apple subscriptions to actually cancel this app. Please do not buy, there are other ones out there that are free, just as good, or are included in your kids school district subscriptions..Version: 5.9.22

😡I pay 124$ and not working only limited time 😤 say try with another e-mail 😡😡😡.Version: 6.3.1

Awful tech supportI paid for the full version of this last year and found it amazing. My sons loved it. It covers so many areas and I got a report emailed to me every week telling me everything I needed to know and more. BUT THEN....I renewed this year and realised the reports weren’t coming through to me. I emailed tech support who say they respond in 72 business hours. They never did. I emailed again and they did something that made the reports flow through again. BUT the reports are blank. No data. I emailed again. No reply. I emailed again and again. They eventually replied to tell me the app needed updating. I checked both my phone and iPad devices and they were fully updated and running the same version. I have replied to say that wasn’t a fix and reports are still blank. Still no reply. It has been 10 days and no one is coming back to me. So I have no idea how my children are getting on. The tech support is terrible!! I wish I hadn’t renewed now as I’m not getting what I’ve paid for. Beware. They don’t respond!!.Version: 5.7.19

ITS A SCAM!I cancelled the subscription in the AppStore ages ago and received a “receipt of payment” email. It is removed from the AppStore subscriptions page but you need to unsubscribe on their website. Apart from an App with major glitches that keep kicking you out, buttons that don’t work, irritating music and the most over gamified “educational” app I’ve ever tested. It lacks substance or variety and is highly addictive with little return on investment. Questions never change from the constant repetition and do not correctly evaluate any mathematical concepts. This means that any child will select the “other option” the next time and learn nothing. There is no real attempt to make this beneficial to your child-parents and educators beware!!! I test these for a school and there are much better products available (and they don’t steal your money either)..Version: 5.9.12

?Was very good app until I updated now have been locked out of all activity’s even while it says we still have full access I understand there may be some bugs with new update but we tried to restore the payment and this still didn’t work . Would love to get this resolved ASAP or would be asking for refund as it was $100 nzd for subscription.Version: 5.8.14

Extremely difficult to cancel subscriptionI’ve used SplashLearn in the past. Years ago, my son enjoyed many aspects except the reward system of reaching the top tier. He felt defeated and frustrated when he missed one & failed to reach the top. It seems the same for my daughter who is usually determined to correct mistakes so I am canceling our subscription again and just like last time, it is very challenging. In fact, it’s even more challenging this go round. You have many users but unfortunately we will not be using your app anymore as it is not the best for my children’s confidence, if we can actually cancel..Version: 6.1.4

Kinda a Cash GrabThis game would be good IF u didn’t have to pay £7.00 A month even tho I’m 10 I could get a better education AT school then this like come on,,,! 1 star.Version: 5.9.30

How to turn off customersWanted to try has to give all kinds of details you do not need to collect that much info to start a trial. Great lesson in how to put off a potential customer by being too over the top in terms of personal info collected..Version: 5.7.7

Took my renewal $$$ AGAINUpdating review 2: Supposedly cancelled last year. Spoke to someone who refunded me. Got charged again this year. Updating review: Still getting billed for an app that I cancelled two years ago. Signed it and clicked account deletion but it requires an email to do so. Now it’s charging $99 for a renewal. Who do I call to cancel since their app doesn’t allow for cancellation? This calls for a law suit. Renewed after using for one year. Updated the app, signed in but the app is still restricted. Tried to click the link "Already Purchased" but it says in-app purchases are not allowed. Did I just waste $79 for the annual renewal?.Version: 6.4.12

Sound doesn’t workNo sound when using iPhone 11.Version: 5.8.15

The middle-halfI tested this app 1 ago for my kids and it looked very trustworthy and I decided nevermind i will just let it fly away let my kids use the apps. Everyday you get one lesson and it’s mostly going to my nerves and i was frustrating after my kids told me and guess what i had to pay. There is kids trying to find a app they can learn on but there is always a twist they either get 1-5 lessons on any learning apps and you always have to buy stuff? Stuff is the things like you have to pay money..Version: 6.2.9

OkOk app i geuss.Version: 5.8.13

Support UnresponsiveAfter the recent major overhaul, our child’s profile was broken, dropping her back two grades and erasing several months of progress in her current grade. Needless to say this was very upsetting as they do not wish to have to repeat the many levels they already completed. We have received no response at all from customer support, despite several attempts to reach them. While we previously thought well of SplashMath, we would no longer recommend them. We will update this review if by any chance they ever get back to us..Version: 5.9.38

Good for homeschoolI dont like math. Paying for school work. Not cool.Version: 5.9.22

Poor parent supportWe used this last year and I was pleased with the app for math. Of note, it does not teach, it just provides drills to reinforce. This, it did very well. Five stars for last year. What I ESPECIALLY liked was how I could follow my child’s progress and the 100% she answered correctly. I ended up purchasing another year AND the words/reading program. IMO, the reading section needs a bit of work. It’s clumsy and slow. My daughter gets frustrate she’s trying to move words into the cart and the system won’t let her. However, that is not the problem. The problem I have is how POORLY this tracks progress. I literally just completed and entire section on words with my daughter. It took us 5 mins. My “daily activity level” on the parent end? 0 % I refreshed, I synced. I even turned off both her iPad and my phone. Nothing helps. This is beyond frustrating bc you have no idea where your child is or how much has been completed. Two major selling points for this app. Requests for help after I clearly explained the problem resulted in a generic “refresh your screen” response..Version: 5.9.38


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