Belk App Negative ReviewsBelk, Inc.

Belk Negative Reviews

4.8
4.805 star

Total 24 Negative Reviews

Belk App Complaints & User Negative Comments 2023

Belk app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Belk? Can you share your negative thoughts about belk?

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Belk for Negative User Reviews

Beware of app updates!For some reason, when I last updated my Belk app, my default payment switched from my current bank to an old account linked to my Belk card that I no longer use. I made my payment in haste as usual BEFORE the due date, and did not check to ensure the bank account, as it hasn’t changed since before 2017. Totally my fault, but an honest mistake. Upon receiving a call from Belk saying it did not go through for insufficient funds. Again I logged on and made the payment again in the same way just thinking that I must have been distracted and it didn’t go through. After a second call from Belk, I realized something was amiss. This time I checked carefully and found that the default bank had been changed. However, I was told that bc in the terms it says IFs twice in a 12 mo period results in account closure, there was NOTHING they could do. It hurt my credit score automatically. I’ve been a LOYAL Belk customer for YEARS and they are “sorry and wish there was something they could do.” I realize it was my fault but it was an honest mistake. I thought I would leave this here to help some other ‘very busy and use the app for a reason’ person who Belk will NOT help if you aren’t careful!.Version: 14.0

Never easy to just buy somethingCan't get beyond your app's inability to process real time updates. Want me to use my new Belk card and defaults to my old card so let's chose my new debit card and then it defaults to my old debit card. I even re-added my new card and it defaulted to the old one (despite every attempt to choose the new card) which means the CVV doesn't work. Maybe it's in effort to force me to use my Belk card? Well they would be fine with me but that brings me to point #2. How can it show I have overpaid the amount for, be negative or wayyyy below my budget but will not authorize me to use my card, actually something random about a negative amount I can spend? I don't need this stuff just marketing made me think I should use my card and save another 45 cents oh and 5 cents if I pick it up! Back to my point, I have never missed a payment and quite frankly Synchrony is not being a good partner to Belk in the servicing arena. Especially since most of your loyal customers get better sales prices with the belk, uh hem, I mean Synchrony card. Get with the technology and banking speed of the 21st century....Version: 29.0.0

Account issuesI’ve tried several times to get this corrected and don’t expect this to work either but it doesn’t show on your side but I have this account and an old one that keeps showing up. It has caused me to be late with payment because the old account shows I owe nothing and I mistakenly assume I’m looking at my active account. I’ve tried to get the old account removed because it won’t let me go to my new account. Every month it’s a chore to find my new account to make a payment. App is useless! I have to go thru hide and seek to find it finally remembering I have to bring up FULL website to make a payment. I just want ALL of the old account wiped off. Please!! Thank you.Version: 17.0

Absolutely awfulThe prices are great but not worth the hassle of online shopping with them due to Synchrony bank they use has no communication with each other. If you call Belk CS they do not have access to card info as your order has already been cancelled, you MIGHT get a text confirming that you the cardholder made the purchase AFTER the order had been cancelled. When and however you do manage to get through to Synchrony after, at the very least 1/2 on hold, they will tell you it’s fraud prevention. Then, they tell you to place your order again. I placed my order again and……it was cancelled. So Belk can’t remove the cancellation or access to why it was cancelled. Synchrony cancels it for fraud prevention, yet the order can’t be reinstated to ship. Synchrony ,once I got through to them, said the restrictions have lifted and with no further issues. WRONG AGAIN placed another order, CANCELLED 😡 Only 1 of my 5 orders has been shipped without being cancelled..Version: 20.0

Frustrating websiteI’ve shopped at Belks for 50+ years and trying to shop online is miserable because the screens tend To jump around when you’re scrolling. Then try to sign in to pay, change password, pay or any utility and it is a mess. I finally asked to change my password and an email was supposedly “sent” but never arrived. I decided to check out as a guest which I’ve had to do before. It took me 45 minutes of trying to order 3 items, use Belk rewards dollars and coupons then to check out as a guest!!! This was after I’d received an email inviting me to stack my coupons and sale offers! Guess what, change email arrived 20 minutes after I’d checked out as a guest. I have never left a bad review but this experience was totally frustrating..Version: 10.3

Store Pick UpToday, I was in the Belk store in Mt Pleasant, SC. I saw several items I wanted, 5 to be exact. I did not purchase them in the store because I had left my $15 Reward Bucks certificate at home. I decided to go home order them on line and use the store pickup service. Thinking this way I would pick them up tomorrow. Once I had put the items in my basket, clicked on check out, selecting “store pickup”, I received the message “item not available in Mt Pleasant store”. This message was not just one item but for all of the items in my basket. I find this very hard to believe since I was in the store just an hour earlier and there were multiple items of the items I was attempting to purchase. If it is too much trouble for the Belk store in MP to offer this service then the website should just state “store pickup service not available in MP”..Version: 13.1

PromOk listen, my prom is in a week. I’m always working or at school so I can’t ever go out and buy one. Today, I travelled from one Belk to the next trying to find a prom dress (obviously, you don’t carry bigger ish dresses). After going to the last store and being told “No, we don’t carry prom dresses, but, we have a catalog if you want to look through that”, I just go online and end up buying a prom dress that won’t fit my boobs. Ok, ok, not even five minutes later I get an email saying my order has canceled. How? Literally, how? My card is fine, I’ve used it before to buy things in store and online, so what the heck? Contacted customer support, nothing. Called the numbers I was given, nothing. I’m literally screwed..Version: 7.0

Excruciatingly horrible customer serviceI just spent 1 hour, 15 minutes on the phone with a customer service representative who seemed inept. After she finally realized she didn’t know what she was doing, she put a supervisor on the phone — who frankly wasn’t much better and identified herself as Taylor in North Carolina. To make a long story short, I wasn’t aware that the current 70% off sale on your website is for Belk credit card holders only. I own that. However, it should NOT have taken that long for that to be explained to me. There were other things that occurred during the telephone call — while I was on the phone with the initial CSR — but honestly I’m too annoyed/angry right now to even get into it. Suffice it to say I do HIGHLY DISAPPOINTED in the extremely poor customer service I just received.😡😞.Version: 17.1

Email BOMBARDING!I promise you I will never shop with this company either through the app, online or in their stores! I made an online account with my name, address and email because I was thinking of ordering a purse, which I did not do. I did NOT sign up to receive irrelevant emails, nor did I want them. However instantly I was bombarded with 6 or more emails A DAY, EVERY day starting in the middle of the night while I was trying to sleep! I’ve made many attempts to try to stop the emails. I get a screen that says it may take up to two weeks (yes 2 weeks) for the emails to stop, but they keep coming….at least 6 EVERY DAY! Yesterday I started receiving the emails at 3:00 AM, then another one at 9:30 AM, then 1:20 PM and again at 5:30 PM. In only 12 hours I received 4 friggin emails from this company with 12 hours to go! This is such an invasion of my privacy! This company obviously has NO respect for their customers. I’ve had no problem stopping emails from other companies, just this one! They refuse to respect my wish to unsubscribe from their emails! This company won’t even let me remove my name, phone number or home address from my online account. I’ve and tried. My $$$ will go elsewhere! 😤.Version: 22.0.3

Worst online store websiteOnline site does not do these things: 1. Does not have a previous orders sections that customer can see what they have orders in past days,weeks,years. A. There is a place where it says check in order but I don’t keep previously ordered numbers so they don’t you can’t do any further checking. 2. When type something in the search bar and then clicking on the “go” button right after it, you can’t go back to the search bar where you typed something in to check on another item in drop down list as their isn’t any. 3. Also, I sign in the first time I go to the picture of the house on the far left( on cellphone app) to check and see what percentage of sale items there is. Then go back to main page and click on shop. And then I am forced to sign in and then go to the shop picture at the bottom pick out what I want and put it in bag then I should go be going to checkout but ohhhhh noooo, it makes you sign in again whether it is your account or guest or something else that I can’t remember. So then I pick guest as it won’t let me use my account and then when I click on checkout it forces me to use PayPal ( which is the second choice) Belks really needs to update their online shopping website very much. Sincerely, Janet Arthur.Version: 13.1

Bug Fix Update reviewI see some of the comments are the same reading the new iPhone 13’s, the app use to work phenomenally, but all I can do is login go the app of the iPhone 13 with 5g. I am not able to shop or do much mor with out getting the spinning circle of death only for it to never work. I also have an iPhone 11 for work and the app works just fine shopping and all. I’ll just have to use the website versus the app until Belk can get this issue fixed. This is an update to my previous statement with issues. Just as everyone else has noted the app is useless as I am still unable to purchase anything using the app. The app no longer loads my cart, allows me to add items to my cart, or check out. The most that I am able to do in the app is browse. Still just have to use the website versus the app..Version: 23.0.1

Someone hire someone to fix thisI have made two purchases online with Belk in the past six months. They have both been nightmares. If I weren’t so desperate to get the product I needed I would definitely shop somewhere else. I know people that work for Belk —-I want to support Belk!!! but it is almost impossible to buy something online. During this last transaction, I have had to login three different times every time I tried to check out. finally I tried checking out with PayPal and had to login a fourth time. someone needs to fix this. I don’t know anyone else that would do all this. In addition the last time I ordered from Belk I paid with PayPal and it was an absolute nightmare because I had to return things. Also my order was duplicated four times online. And please know, this is not me. I’m a website designer and an online instructor I know how to order things online. But something is wrong. For example, right now I have written this feedback to help. I can’t submit it because I have to choose a nickname and every nickname I choose is already taken 🤷🏻‍♀️ bypass the nickname and take the feedback.Version: 18.0.0

New version has some issues!First, I Love Belk! It’s always my first choice whether shopping for myself, or gifts. This new app...very frustrating! You click on ‘click to enlarge’ and all you get is a screen that has all the views, about the same size as they were before you ‘click to enlarge’, and you can’t zoom in on them. It’s useless and frustrating. The old version was very friendly to both enlarge and zoom. I have passed on purchasing some items because I can’t determine certain things without zooming. Please fix this!.Version: 2.2

WebsiteI also have problems with website. Thought it was me and my internet service until I overheard others in the store saying the same thing, and reviews online. I order a lot online. It is almost impossible to reconcile charges with orders. It would be extremely helpful if order number was listed beside each charge. For example, one of my charges appeared as Dark Roast which I assume is coffee. Never ever ordered coffee. Finally figured out the charge was. Please please correct this. Tempted to start ordering one item at a time..Version: 20.2.0

Messed upThis site used to be easier to use. Now it’s hard to just get to what I’m looking for without jumping through so many hoops. Sorting doesn’t work well either. Also, some items show up when looking at “sale, lowest price” and others in “clearance”. Shouldn't the clearance items be included in the lowest priced ones? Also, when I place an item in my bag I’m asked if I want free store pick up and when I say “yes” I’m told its not available. Bedroom slippers are hard to find. Checking kitchen dining and entertaining I tried to sort lowest to highest. It showed nothing below about $340! Then I found dish towels for $7. They really made the shop spend hours and work hard. Your IT is lousy..Version: 8.0

Hate this appThis app is absolutely terrible. I hate this app. I ordered from it one time about 2 years ago, it charged me three times for my order, which was over $200. Never got that money back. I would call belk, they would say to call my card company, it was a prepaid card and they said it was on belk. I called both places multiple times and just lost the money. Whatever. I deleted the app and didn’t redownload it for over a year. And when I finally did redownload it, just to use the coupons in the store…. Now I decide I may try to place another order and I can’t even delete things out of my cart. I put things in my cart so I don’t lose it, but if I find a better option I want to take them out and it won’t even let me. I’ve tried one item at a time and every single time, an error occurs. It’s just stupid..Version: 24.0.0

Oops! Something went wrong, try again!😒 Yeah. I just updated my app and that’s the message I’m getting when I try to edit my cart, or add anything new, and I’m trying to check out in a hurry!! Well I hope this is fixed soon bc the last time this happened, I just ended up spending my money somewhere else. This is not the first time. I’m sorry if I sound cranky, but I really was looking forward to buying these things. I’ve been carefully adding to my cart over the last few days and now Im making final decisions but it’s not going to matter bc the app doesn’t work..Version: 25.0.0

Not easy to enter couponsI tried for several days to place an order but the discounted price would not show up on the order list. It also wouldn’t take my birthday coupon. I tried several times, I called customer service 3 times and one person suggested I try on a desktop computer and the other two had no clue. I tried emailing a request for assistance and got back a message suggesting I call customer service. I never got the order to go through though the polite service reps all agreed the items were showing as “on sale” and there must be a glitch. I did not get to use my birthday discount nor access the sales. ☹️ Very disappointing! I have used the app before with no snags so it does work- they just need a plan for when it doesn’t. Apps are not helpful if they don’t work. I like Belk and their quality items..Version: 6.3

UNBELIEVABLY BADI have been trying to order one item since 11 a.m. I have had to put all of my information in so many times that I’m sure the hackers are delighted. To say I’m frustrated is an understatement. So far I think I have paid. 4 times, created new account twice only to be told that that email address is already taken. So I tried to cancel— no good. I’ve tried calling. I was put on hold for 30 minutes, and then they just hung up on me. I called back and I was put through the same dewloop again. So the bottom line is I started all over. This time I got all the where are you to the end and was prompted to create new account. I clicked out, and now I’m going to see if I get any emails. If not, I plan on burning my card..Version: 17.1

App won’t me loginI have never been able to log into the app. I can only use the website, I’m using the same login credentials but the app has never worked for me correctly. I just wanted to check the status of an order and even the website made me login three times before I could view my account. This has been an ordeal and I probably won’t order again due to the difficulty. This was a birthday gift and for some reason the order was split into two packages. One arrived today and the other part won’t be here for two more days. I ordered a week ago today. The experience with this company has been underwhelming and frustrating..Version: 10.3

The Worst App and Site EVER!!!I have been trying to order for the last two days. I started last night, the app kept saying something was wrong with the page and my order was not complete. I tried another time the same thing, but it would say complete, but give the sorry page error. So, I called this morning, and was told that that transaction did not take and that I can try again. I have gone online this time and it did the same, but once checking the app, it did show that it was pending, and the amount had been deducted from my account. Although, I just checked again because I had not received an email or anything giving me a confirmation number or anything. I check and what was deducted, was no longer showing. I’m thinking all these pending transactions will show up later, as I read from another review. It’s sad, when you call and no one can help you, it seems that they aren’t interested in making any sales. I guess, I will do my shopping elsewhere, but make sure I’m not going to be charged for these pending transactions. A waste of time…...Version: 24.0.0

Can’t log in on AppI have been having issues logging in on the shopping side in the app. It works great on a computer and on the credit card side in the app, but when I log in to shop, the app won’t log me in. I have already emailed support but was only told it will be forwarded to the correct department. I tried deleting the app and reinstalling, but still no change. It’s really inconvenient and if I want to “favorite” anything, I won’t be able to view my list since I cable get into my account. Im giving it 3 stars because I’m able to see my card activity and pay my bill but other than that, I can’t fully use the app. I hope it’s not an isolated issue and can be fixed soon. Thank you..Version: 20.2.0

Using appDisappointed yesterday when I ordered 2 pair of jeans for my son. Put in a size that would have fallen to his knees for 1 pair. Called customer service. Listened to music for a while-understandable. Then recording suggested going to Belk credit and sending an email. I did; explained my error, asked if they could change the error to the correct size. This was within 10-15 min of checking out. No one had started working on order yet. Received a response that “CUSTOMER SERVICE” was not allowed to make any changes to orders. I could understand if I hadn’t signed in to my account with 2 step identification or if my request was going to change the total that needed to be paid. Very frustrating. Also, I have spent a pretty good chunk of change at a Belks online. Somehow, even though my total is well above amount needed to use coupons; every time I tried to use any coupons I got $0.00 off-very different from when I shop in the store. This is the 1st time I have had these issues when using the app..Version: 5.1

DisappointingIt’s been over 4yrs since I saw this company advertise on Canadian television and still we are unable to purchase from Belk unless we have an American address and credit card 😡😡😡😡😡😡 so disappointing It is now 2020 and still unable to make Canadian purchases😔😔😔😒😒😒.Version: 14.0


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