Remitly: Send Money & Transfer App Negative ReviewsRemitly Inc

Remitly: Send Money & Transfer Negative Reviews

4.86706 star

Total 96 Negative Reviews

Remitly: Send Money & Transfer App Complaints & User Negative Comments 2023

Remitly: Send Money & Transfer app received 96 complaints, negative comments and reviews by users. Have you ever had a bad experience using Remitly: Send Money & Transfer? Can you share your negative thoughts about remitly: send money & transfer?

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Remitly: Send Money & Transfer for Negative User Reviews

Worst app everI did my first transfer today. I got the less rate than promised while signing up. On top of that I got even reduced rate and a transfer fee which was meant to be free for the first transfer and then didn’t delivered it on instantly which was showing while doing the transaction as soon as I did the transaction and status went to remitly the delivery timing went from 3 mins to 3hours I am not choosing this app in the future and I have 6 friends who were waiting for my experience to signup which will not after this review..Version: 5.52

Getting ahold of them is a pain!I got the app to send money to family in need in Brazil. I’ve had the worst experience with them so far! I sent MY MONEY to Brazil a week ago and it’s still “in review” by the partner bank which is bull cuz I payed the fee to have it available right away! I’ve sent them all the information they requested and keep calling them to see why my transfer is at a stand still and it takes over an hour before someone answers and most of the time they close the phone on me before it gets resolved! I have to go through the whole process all over again! It’s still not resolved and it’s been a WEEK! I’ve been calling everyday and it’s the same everyday! I don’t have the time to sit here babysitting them just so MY money could be released to MY family member! Money is going towards my elderly grandmas care who is very sick and this app is making it that much harder to those who are taking care of her without the needed funds. This is my first and last time using this app! Ridiculous!!! I’m going back to using trusted old WesternUnion.Version: 5.37

Never use this app scamI tried to send the money overseas I pressed send option then they asked for my id which i have submitted then they asked for my bank statement which i have submitted then they asked me few question which i have answered then still my transaction was on hold i contacted them again and again for 2 days heard exactly same thing over and over again our team is working on it and at the end the recieved an email saying Your account has been blocked for no reason You scammers i will take an action against you guys.Version: 5.15

Do not use RemitlyPlease don't use Remitly if you want a smooth transaction. They claim that the money will be available on a particular day but it's not the case. Also on cancellation, it takes 10 business days for your money to be back to your bank account. They have mentioned on the website that if you cancel a transaction within 24 hours, no money will be deducted from your account. However when I did so because I was getting a far more better rate on Xoom, they deducted my money from the bank 3 days after I had already canceled the transaction (within 24hours). When I contacted the customer care, they were rude and non-cooperative and brushed away my concerns. The amount I was sending was not small but in thousands and it mattered to me that my funds reached on time. Now I'm left with no option but to wait for another 10 business days to transfer my money. I was so disappointed that I immediately uninstalled the app and decided never to use Remitly again. Advice to Remitly: The customer service is the worst. Please help your loyal customers or else all the other money transfer services that give better rates and smoother transfers will soon take over..Version: 5.7

Unknown Reason of Suspending an AccountFirst time I used remitly is when I saw it on ad. Tried it and got verification check and call then done. Had not use it again for quite some time. Now that I was gonna use it, my account just happen to be locked! Had to call the customer service, waited some time then when He got back to me, he told me my account is suspended due to violation. That I didn’t even know. And due to their “rules” or “policy” they can’t say why which I find unfair. why? Because that just made someone feel like they’ve done a crime without their conscience. People needs some further explanation. I think this is the thing they have to work out. I had high hopes and they turned me down.Version: 4.18

Loooong processsTransfer is on hold, and asks for additional documents. I sent it. Says they take 1 hour to review it. It actually takes the whole day to do it. After waiting for 12 hours, says they need more documents. They asked for 2 documents, i uploaded the first one, and didn’t even have the chance to upload the second document. Now i have to wait for another 12 hours before they can check it. I’m infuriated! Customer service says 24/7, but when i called, said they are close. Chat support is useless! They called me, and told me that they would transfer me to another department, i waited 1 hour ( i am not exaggerating, i waited for literally 1 hour). When i got to the other department, they disconnected my call at exactly 1am. Very unprofessional! You do not even deserve 1 star! You deserve ZERO!.Version: 5.33

Lying about their cancellation policyThis app claims that u can cancel or modify ur deposit as long as it wasn’t delivered or picked up but that’s a lie. I mistakenly send my money to the wrong bank (2 banks had almost identical names and I didn’t catch it at the moment), I realized my mistake few minutes later but there was no option to cancel my transfer. Mind u, it said that the money will arrive the next day, so clearly my transfer was still being processed. I contacted customer support and their agent told me she’ll try to cancel it. Well, she didn’t cancel it, the transfer went through and after that same agent told me that there’s nothing can be done about it. The mechanics of this app is very sketchy, they claim that they need to use the entire day to transfer ur money (to verify ur transfer), but then they still send ur money through to the nonexistent account and say that there’s nothing they can do. Horrible service.Version: 5.65.1

Pathetic serviceI transfers from to India with remitly’s promise to make funds available within 15 minutes as I paid extra fee and credit card payment. However, after 24 hours their rep says it’s not our fault that bank is not crediting beneficiary’s account in Indian bank. Are you guys serious ? Shame on you. I recommend use Xoom instead at least they have credibility..Version: 5.35.2

If you’re a first timer, read my sad story 😢After reading all the reviews, I decided to try a new money transfer app. I was Excited about the higher exchange rate and no fees for the first transaction. So I fill in all the necessary details. I was even shaky and closed my eyes as I’m about to press the send button. And then I pressed it, but then an option about keeping the promotion / investigation appeared. I dunno what it really means and I pressed the wrong button and then I lost it just like that. I tried to redo it but it always go to the normal rate and fees. Just sad ☹️ ☹️☹️, didn’t even get a second chance. So lesson learned for you newbies. 👌🏼.Version: 4.19.1

Poor serviceI had a very poor experience of sending money throughly Remitly. My transaction was put on hold despite providing all the necessary documents. Worst part is I had to spend 3 hours constantly following up with support team to verify my credentials. Every time I was told we are very sorry for inconvenience but no processing. I had to literally talk them through how they can verify the recepient details which I have provided. If you want a quick transaction and in hurry due to any reason , it can be emergency , I don’t recommend it to any to use this service..Version: 5.24

Super Fast but very Bad Conversion RatesSo to lure me in They offered really good rates in their Ad and was true for my first transaction specially when I compared it to other apps in the market but after first transaction I realised that conversion rate was offered (one time)just to lure me in and now whenever I compare the rates btw AUD and PKR they are keeping upto 1% more vs their competitors offering similar service which is really bad. If you transfer $20,000/ year this comes down to $200 more paid in fees (due to bad conversion rate offered) when compared to their competitors. Yes they are super fast though where other will take anywhere from 2-4 business hours to 2 days they will transfer in under 1 hour straight to bank..Version: 5.55

There is no less then one star or else I would have given thatFrankly advice, if you see just a minor increased rate at this application still don’t use it there are several reason 1. What they say about the timing of the transaction is not absolutely right because saying 2 hours for transaction time which take usually takes more then days 2. Their customer service is very bad, because if you are facing any problem and call them they will say we are serving other customers please wait after waiting 20/30 minutes twice then I opt for call me option still it has been 1 day I didn’t received their call 3. When you email them once you are not gonna get even the automatic email reply after emailing them trice I received an automatic email from remitly saying we will contact you soon and it’s been more then 5 business hours still haven’t heard from them So frankly advice don’t look for any little increase in exchange rate because if you are stuck at some transaction you will feel miserable ,,, there are other application whose service is better then them Rest is upto you I share my personal experience which I get from remitly twice.Version: 4.20

DON’T USE THIS!Good only on the start, pandemic happened Now they are also a virus. Tried to send money 5:30pm paid for EXPRESS, estimated 5:51pm to get the money Delayed, now i ask for support had to wait like 40 mins just to get a chance to chat with em, Told em Paid express it’s delayed need the money ASAP, if you can provide EXPRESS give me a refund. Now this lady tells me if i want a refund it will take 5 - 10 business days (TRANSACTION IN PROGRESS) pretty much they haven’t even send the money yet lol 5hrs later they, transaction keeps crashing, then tells me my info need more details when it’s perfectly detailed enough, puts my money on HOLD. Again i tried to contact support, but this time good old JHON cancelled my transaction and now i have to wait 5-10 days to get my money back for nothing just a waste of time WISH I CAN PUT 0 STAR REMITLY WHAT HAPPENED TO YOU Man the reason why you people invented this type of app is to help people send money faster to their love ones on the other side of the world lol SCAM.Version: 5.22

ReviewThere support team will ring you multiple times in the middle of the night waking you up on the weekend. The person I talked to came across dodgy so I hung up and told her not to ring me again. She banned my account and now I can never use Remitly again. They told me to use a different provider and I tell you what I appreciate them telling me because the new provider I use now has none of these dramas. Waste of time and a half and support staff can’t fix anything. Don’t wast your time..Version: 5.66

Profile lockedI tried to send money from one of my accounts to india. I have three mail I’ds and in one of them I was getting 10£ off offer. I used that offer and send money to india. Thereafter, they called me and asked me verification questions and reason of sending money to india which I state that I am sending money to support my family and also mentioned that I used this mail I’d coz I was getting offer in this so the agent claudia said this cannot be processed stating policy violations and cancelled my transaction and locked all my accounts. She was rude, totally uncooperative. At last, I agreed with all their procedures but told her to send me an e mail that my transaction has been cancelled and I will get my refund within 24-48 hours on which she said you will get a text message which I haven’t received. Thanks Remitly for this memorable journey. You guys make it worst. Goodluck..Version: 5.80

WORST SERVICE EVERI am very disappointed with the customer service. I am trying to send the money from my bank account from Australia to my bank account in India with my debit card all on my name. I get a notification that my transaction is cancelled and there is some suspicious activity and my account is locked. When trying to reach out to customer service they are rude and very unhelpful. My account is still locked. Worst service ever. My money is stuck for no reason. Use this service if you want your money to be stuck for no reason..Version: 5.29.2

Bad service- customer care wasn’t helpful much eitherI did make a transaction using bank account it gave 2 options of delivery 1. Express and 2. Economy I did select express but it took economy when I went to next step on the final page it said transaction is in progress and delivery is economy and showing deliver for next Monday it is one week from now. I am using express to make sure to send transaction with in minutes. When I connected with customer support through the chat option, I gave reference number too he asked me to start over the transaction again. I cancelled current transaction and processed it again and it still did the same it took economy by default though I selected express. When I say this in the chat they say I am going through bank account and it won’t transfer immediately so asked me to do it using debit or credit card. I asked if it won’t do express transfers when using a bank account for funds transfer why does it shows me 2 options in which one is express when it is not meant to do so. They don’t have a answer all they said is we will make this issue as a priority for you. I did add debit card and it still does the same. I got so frustrated and cancelled my transaction and when through other money transfer application. Remitly got worst service..Version: 5.91

Lost my Rs 50,000Indian.No costumer service. Nothing organized. Trying to get my money back from last 32 days, nothing works. They even refused to give me SWIFT transfer copy my transaction. I’m going to take legal action against remitly, only option left behind..Version: 5.59.2

What costumer service?So reached my limit, tried applying for tier 3, sent documents, apparently it’s not complete, a representative calls me at 3am, yes 3am! (being nightshift and since i was at work i let that go) she was ask supporting documents. i told them it was 3am and i was at work. she them sends a link where i can download the documents. which of course i can only send 1 page. of course she calls again at 9am waking me up midsleep, despite my groggy sounding voice, instead of apologizing and calling later she says “you only sent 1 page of a 14 page bank statement, we need all of it.” and yet again, she sends same link! i sent a message stating the problem, she never got back to me and rejected my application on the grounds that i did not submit my documents. tried chatting with a representative asking how long will it take before i can send money again, “let me check that for you.” and left me hanging. Remitly is a good way to send money, but their costumer service is the worst..Version: 5.93

This goes out to all Africans people…. Stop using this appI have been using the service for almost 3 years now and always send money to Ghana for a project I was embarking on back home, just last week I sent an amount of $2,300 the money was deducted from my account successfully. Then called them to increase my daily limit bcs I need to quickly send more money, the agent I spoke with was very rude and disrespectful but I kept my cool but after I got off the phone and tried to log in to my account I saw it was not responding then I called but just to hear my account has been blocked bcs they suspect fraud. Then I said how could that be you have all my details on the account why don't you reach out to me or do your investigations first before closing the account? And also after a while, I received an email saying my transaction has been canceled.... Well since you guys have no respect for your customers and have decided not to return my funds back into my account my lawyers will respond to you guys shortly and also you will hear from BBB ( Better Business Bureau ) it's about time you guys respect the people who uses your platform....... The name of the agent who did that is called Archie an Account Specialist..... Refund my money.Version: 5.60

Frustrating rulesI am using Remitly to send money to India from Canada since February 2018. Tried to increase my limit (Tier 2) but they rejected with some unknown reason. Now I am not able to send money even with Tier 1 also. It’s throwing an error saying my 6 months limit was over and I can only send $18. Thank you for your support all these days, I just skipped to RemitR and I am happy with it..Version: 4.14.2

Horrible experienceI saw an ad for Remitly and decided to give it a shot to send money to Brazil. I used the same banking info for the recipient (I send money monthly) that I used in the past with Xoom, Western Union, and Ria but Remitly kept saying it was incorrect and kept blaming me for this issue. They couldn’t tell me exactly what was wrong. They kept emailing the recipient bank and never got a response and that’s all they would do. Remitly kept resending my transfer the same way expecting different results but the transfer would still get return. They said they would call me but never did, I asked for a manager to call me and they would never call when promised. After 2 weeks of waiting I gave up and asked for my money back. Not only I wasted my time but also lost money since when I finally made the transfer (using a different app) the exchange rate was way lower than 2 weeks earlier. Horrible service. I’ll stick to the other apps I mentioned earlier. Lost a customer for ever.Version: 5.42

Scam when it comes to referralsI found out about the app from my aunt who said there’s an offer if you recommend a friend for £25. My aunt referred me from the WhatsApp link sent and I sent money to myself about £160 which is way over the £100 required. Then I asked her if she got her £25 she said no she tried to ask the chat team why not? They said it normally works but they can’t tell her why it didn’t work and they can’t manually add the money. Then I thought okay maybe it’s the one time. I then referred my little brother with the invite link they sent, on his phone it said join (my name) so they clearly recognised me being the one who sent him. He then sends £280. And again I spoke to them and they said the same thing to me that they said to my aunt. Clearly they just want to use people but lie blatantly about their referral scheme.. worse yet there’s no option anywhere to say this person recommended me etc. we are meant to be going on a safari trip on Thursday which costs about $700 we are trying our best to find other ways like western Union or just other apps so at least we don’t deal with liars. Pathetic. Use the app Once for your free transfer but then go anywhere else..Version: 5.71

Stay awayTried to transfer money to Buenos Aires. The first cash pickup point that they referred me to said they don’t work with money gram/Remitly. The second one didn’t exist at all. Their support doesn’t even have a WhatsApp, only a normal call to London, hello nineties. They tried to persuade me that it was my fault. Web chat is super slow. I cancelled my transfer and used western union. Quick and robust. Wasted three hours of my life walking between cash dispensaries around Buenos Aires. Applied for full refund and if they don’t refund me my money I’ll sue them. Don’t deal with this rubbish. STAY AWAY..Version: 5.60

Left me in the muckBeen using this app for 2 years every month. I live on a remote island in Philippines with no ATM and this app has been my lifeline. However it has now decided I need to update my security as in provide some form of ID from back in UK!!! I don’t have access to any of those documents. I emailed Remitly several times and it was just a catch 22 situation and a loop of customer service replies that never answered my questions and just left me screwed. That was last month and after I had uploaded a scan of my passport I never heard back from Remitly and the red warning notification things disappeared. So now I have tried to make a transfer and the app allowed me to do so ...only for it then to deny me and put me back into that situation of having to prove my address etc!! Remitly has taken the money from my bank account and I CANNOT CANCEL the transfer. There simply is NO OPTION to cancel on the app. I’ve emailed three times and NO REPLY in ten hours so far. Also, their exchange rate is rubbish..Version: 4.21

Use WorldRemit insteadRemitly is the absolute worst app to use for international transfers, they promise quick and easy transfers in just a couple of hours, but it takes between 24 - 72 hours and that’s only after the first 2 hours go by when they finally ask for your ID, bank statements and payslips, They ask for these same documentation for every single transfer. The worst part of Remitly is by your 2nd transfer they call you and ask every single detail about your relationship to the person your trying to send money to and I mean every single detail they dont seem to have a filter when it comes to asking those very personal details. My biggest advice is Dont use Remitly at all its not worth the trouble, Just use WorldRemit instead..Version: 5.79

Would Rate 0 if I CanThe customer service representative saulo/saolu is very arrogant and not helpful, not willing to tell me the reason why my transfer was declined and said that “Remitly MERELY relys on family and friends recommendations” after I said I wasn’t satisfied with the service and would not recommend my family and friends to use it. Even more, right after saying that, he/she directly ended our live chat without waiting for my response. And as a result, unfortunately I couldn’t download the chat history, otherwise I would be more than happy to remember the name of this customer service representative clearly and show you how rude I was treated. I am keep my words by sharing my experience with Remitly especially the customer service experience on google review, app review, trust pilots review and with my friends and family. If Remitly only values business customers who transfer a large amount of money in one transaction, why bother to ask us to refer our friend and family by advertising the bonus??? To me, $20 referral bonus wouldn’t be attractive enough to ignore the disgusting experience with your customer service representative Saulo or Saolu. If you are thinking about engaging the service of Remitly, THINK TWICE, unless you are fine with not being respected by them..Version: 5.19

Platform SlowPlease update your website. Loading too long and very slow.Version: 5.47

I WILL NOT RECOMMEND REMITY TO ANYONEI made a transfer to Ghana and Remity put ‘Hold’ on my transfer asking me to provide bank statement for ‘security reasons’ which I did. My transfer was held for almost two weeks which I kept calling Remity and I was told my transfer was on hold because Remity has spotted a transaction on my bank statement which I moved ‘huge sum of money’ from my bank to another bank and I should provide them where I got that money from. I told Remity it was a loan transfer from my bank to another and if Remity is in doubt they can contact both banks which are reputable banks. I was told Remity cannot but I have to provide the evidence myself. I find this invasion of privacy and I cannot understand why Remity doubt the legality of my money in my bank account. After almost 2 weeks I requested them to put my money bank into my account as I should not go through pain for sending my own money..Version: 5.18.1

WORST CUSTOMER SUPPORT EVERThis app lures you in with a smaller fee and better exchange rate, BUT when an issue occurs they show their true colors. They won’t help in anyway! Won’t even contact you to inform you your money was not paid out. So beware if you send money through this app to loved ones YOU will need to keep up with this app because all they will do is TRY REALLY HARD to steal your money. Because if it weren’t for my receiver calling me to tell me they didn’t pay her the money REMITLY it’s self wouldn’t have said a word to me! I have been “helped” ( NOT AT ALL) by their customer support team (FYI JUST A CHAT ROOM WHERE THE EMPLOYEES HAVE LIMITED ENGLISH WHICH WOULDN'T HAVE BEEN A PROBLEM IF THEY AT LEAST RESOLVED THE ISSUE!) for 3 WEEKS already trying to get my money back but REMITLY KEEPS PUTTING BLAME ON THE OTHER BANK ( still don’t know what “OTHER BANK”) and asking for my bank statements with all my information on them which I don’t understand why Remitly needs to see all my transactions they should just need to see the posted withdrawal of my money from them! SO IF YOU WANT TO USE THIS APP BE HOPEFUL THERES NO ISSUES WITH YOUR TRANSACTIONS BECAUSE IF THERE IS YOU WILL HAVE TO FIND OUT ON YOUR OWN AND KEEP TRACK OF REMITLY BECAUAE THEY WILL NOT MOVE A FINGER FOR YOU THEY WILL JUST SAY “ ITS AN INVESTIGATION THE OTHER BANK NEEDS TO DO WE (REMITLY) CAN NOT DO ANY THING WE CAN ONLY SEE YOUR TRANSACTION NOT FIX IT” NO HELP AT ALL!!! NO RESOLVE OF PROBLEMS !!.Version: 5.15

Good app, but needs urgent updates.I’ve used the app twice now and must say, the app is very slick when using the Express method as I did the first time. The second time I opted for the economy route. I was then asked to set up a Payee on my personal internet banking and transfer the payment direct to them. This part was not so slick and I wish that Remitly would integrate this process experience more efficiently. The other issue I have is that you are not able to set a nickname for each Payee. This should be a basic standard for any money transfer app as it’s impossible to identify similar sounding Payees by just the last 4 digits of their account number. Lastly I would like to request that future updates to this app implement Apple Wallet functionality. Overall I would recommend the app and service to friends and family. I will stay with them for now and hope they make these small changes very soon..Version: 4.1.1

The worst app to solve problems.It turns out that my Remitly account was "suspended" due to suspicious activity. I call for that problem solved with my account, it turns out that the one who takes care of me for the first time with that case tells me that my debit card cannot be removed from that account because according to them it is "suspended" and that apart from that I cannot put that same card back because it is in an account "suspended" according to them and that Second time I call and who takes care of me this time, if you tell me that I can open a case to recover an account, with a duration of 72 hours. Supposedly they opened the case for me and they would be calling me or sending me an email, things that I never received. Weeks passed and today I decided to call again and the only thing they knew how to tell me was that the "Customer Protection Department" made the decision not to reopen my account. Now they can't remove my card from that supposedly "suspended" account and I can't add it to a new account, because it's already in an account. 🤡.Version: 5.73

Privacy policyPrivacy policy needs to be revised. How your personal account information can be accessible to thousands of agents setting in the world while they shouldn’t have the access to that. I am waiting for remitly.Version: 5.28

White collar fraudA big fraud they always send your money some times they ask you to send money in our account and then when you send the money in their account your payment didn’t transfer successfully and when you talk to on help line they never gives you proper attention and didn’t solve your issue and by this hey make fraud and you didn’t get back your amount from their bank I complained many times but they don’t care I will go deeply in this matter and going to lodge a complaint about this fraud to the financial ombudsman.Version: 5.56

Worst appFirst they accepeted my fund then they took on hold it is 25 days still it is on hold they are showing transing is complete i am calling from 20 days but they are saying for wait we need money urgently it stuck it is bad how can we trust on your employes from last 20 days i am lising wait wait.Version: 5.44

Documents take foreverI was a very happy user until they started the double security step. I needed to send money right away, the app doesn’t tell you anything about uploading additional documents such as driver license and proof or residence before you send money. Once you ‘sent the money’ I got a message saying my founds were on hold until I uploaded additional information. I’ve been sending money before and now that I needed it urgently they just suddenly asked for that. Ok, so I sent the documents on a Friday at 1 pm, I got an email saying my money was going to be processed until Monday morning since they have to review my documents. What??? You should’ve let the costumers know the extra security steps before sending money. I canceled my transfer and I won’t ever use this service. You guys don’t understand we need to send money as soon as possible and you can’t just simply hold your money without prior notice. Terrible!.Version: 4.2

SCAM SCAM SCAMI tried to send money overseas after completion of id check and verification, but my transfer was blocked and these REMITLY scammers asked for proof of funds and i.e, bank statement. After submission i was asked to wait and then they said my account was suspended and money will be refunded in 24-48hours but never received. I tried to contact them but they will never pick up your call, only you can chat. I asked about my refund and a case number, all I was told is wait wait wait.... Same thing happened to many people if you go through reviews left below. These scammers collecting personal data and you will never know what they are doing with it..Version: 5.19

Supports scammersRemitly is a safe way for scammers now a days to get your money and never hear from them again. Happened to me as well. I got scammed for almost $400 that I worked very very hard for. I should’ve read these reviews before I decided to use this app. Customer service is THE WORST you can find out here. They hang up on you if you have any issues and they say they will call you back and never do. They have canceled my remitly account in order to keep me from getting into the account. Which makes no sense. This app supports fraud that is being committed over seas. Once your money goes through couple of clicks your money will be gone forever. Remitly and people that work for remitly refuse to help you with any help that you need. Even though the company policy says that if there’s any issue with transfer., they can give you a refund within 180 days. DO NOT BELIEVE THIS. Once your money gets through remitly, it is gone. I have been trying to get in touch with customer service for the past month now regarding the refund that I requested literally a day after it was done and they won’t help. BE AWARE..Version: 5.44

Fraud remit - I would give no star...This is what they are... once you transfer the money, they don’t take any responsibility and no ETA for Funds... they say it’s one day, but it’s unlike that.. I have transferred money and it’s been 7 days... they won’t even refund the money back.....will make you a puppet wasting your time and money calling customer service... they don’t even have a office in Australia... the office in Sydney is just for name sake, that’s what their customer service person said... and customer service people in Philippines is useless... use any other service, but not this fraud service... i have transferred funds via WesternUnion and Remitly, got the credited in my account same day....Version: 4.20.1

Under appreciated Loyal CustomerI’ve been using remitly for about 10 years. I have no problem with them from the start but with what happen recently I have concluded that this is not the right remitance you should trust. I try to send money for my family in the Philippines then suddenly they delayed my transaction for some unusual reasons. They want me to send a copy of my bank statement to push throught with the process. After sending the requirements, they told me I need more information about the money that comes in and out of my bank. In my own perspective, its none of their business if I have money that get deposited from different account due to personal reasons. I felt disrespected by this company as they didn’t even bother to consider my reasons that someone back home needed the money for emergency. I was stress for 4days because if this matter. They promised to give me updates and help to resolve this matter but theh end up suspending mu remitly account due to this. Which is why I told ny friends and family never trust this remitance ever again. They can make people’s life more miserable and could make a big impact to us. This remitance has no consideration !!!! and no respect to the customers especially the Loyal ones like me. I will never ever consider this if I were you Please dont be a victim of this shaddy company.!!!! Who knows what they do with those bank statements they ask from their customers!!!!.Version: 5.49

Absolutely no part of this app worksI wasted my time by trying your “service”. The transaction was a whopping ten dollars to girlfriend. My bank accepted the debit but your app, predictably, screwed it up. You cancelled the huge transaction and the suspended my account. Your brainiac help section suggested resetting my password. Tried that many times. I input my email address and click reset and it simply deletes the email address and asks me to do it again. And again. And again. I then went to your “virtual assistant” but that doesn’t work because, lo and behold, your chat page will not allow us to scroll down to the place where we can enter anything! We can read your opening remarks in the chat boxes, but on iPhone we can’t scroll the chat down far enough to be able to type a response. We can force the chat window to go down and we can see the empty Message box, but when we release the chat window it bounces back upward so that nothing can be typed. Now we don’t really have words for this level of utter and rank incompetence. It’s rare to see an app this screwed up. At this point there’s absolutely nothing we can do. Now it’s up to you. Either fix this account or we will delete the app and be very, very public in our review, above and beyond the official review in the Apple Store. You people cannot seem to accomplish one single thing correctly. But we suggest you TRY..Version: 5.82

0% customer service always very bad experienceI’m having always bad experience with remitly this app keeping my amount on hold for non sense reasons such making me stupid to keep my amount and always when calling to customer service they keep you waiting for longer longer and when they pick up the call they are start saying can’t hear you sorry your line is not clear and hanging call delibrately I need to use another service’s to send my amount I’ll give 0.0 stars.Version: 5.36

Very bad experience sending money to TurkeyMy relatives in Turkey followed the instructions by Remitly “taking a photo ID issued by government” but still they were not given the money first asking for a passport then saying that they would only accept the ID if it was issued from the same province they live in. UK customer service seems to be nonexistent, I sent a complaint email to them a week ago and I have not even got an acknowledgment that they received the email. I would NOT recommend this app if you want to send money to Turkey. It took my relatives a week to be able to collect a small amount of money and a lot of trips and transport expenses..Version: 5.55

Latest version 5.59Hello Remitly members There is an issue with this new version I guess . I did 3 transactions in past .now after 3-4 months , I am trying to make a transaction and I am unable to open the app now with this version . I haven’t used remitly since couple months . Is there something that you can help with please ..Version: 5.59

Zero star, terrible serviceI hardly write reviews but I am being frustrated. I sent fifty-five dollars to a family, and they never got it for over 3 days now. I called the customer care service the first day after few hours of the transaction, they told me to wait 24-48hrs. I called everyday but they kept saying the same even after 72hrs from the first day of transaction. It was an urgent money about life. The app messed me up and even while I type this review, nothing has been done. I even told one of the customer care that I wanted to cancel because of the delay, she told me that I should not even think of it because it is a 50-50 chance and that it takes up to 10 business days for their transfer to go through. One of the customer care even hung up on me while I was put on hold. The chat is nothing to talk about because they dont even respond until you call. I'm sure you are reading this review after they mess up your transaction. Remotely isn't for urgent money transfer. The service is bad..Version: 5.95

Bad serviceBad service and also bad customer service. I’m in Mexico and I tried to send money to my brother in law so he can give it to me and he wasn’t able to get it out. The called me to let me know the money was in hold because they need to verified some information about my account. The half me on hold for 15 min. They the told me that they needed to verified my bank account that it was mine that I had to send a bank statement to them. First time using this app and it was a fail. It’s has 5 stars but it’s not what they say it is. I told the the lady that was helping me out if there anything they can do since there a 5 star rating and she only keep saying that she needed my bank statement and to top it of they blocked my account I can’t go in the app. What time off app does this so the won’t get a bad review I’m telling you this is not what they say it is. I honest don’t recommend this app if you need to seen money ASAP..Version: 4.21

Worse app ever...I do not recommend this application. I would always send money to my brother in Mexico. Keep in mind i did it for over a year. Always trusted this company. Then i started to have problems with them. They only allowed me to send a limited quantity of money. They decided to block my account. I called they said i was able to unblock it. Then they hung up on me. Some girl name Diana then tells me they suspended my account. And i was not allowed to use their service anymore. All i did was send money to my family members... This company make me feel like in doing something wrong. They asume im doing some “kind of suspicious activity” way to address a loyal costumer. I hope Remitly approves my petition of deleting all my files from their system. If you guys don’t want to provide me service never again i don’t agree to you guys having my personal information. Heads up people this is app is a no no. If i was able to put 0 starts i would..Version: 5.32

Cash pick up transfer to turkeyRubbish money transfer don’t trust them with your money. Trfd £1000 for cash pick up in Turkey. 24 hours now money has not been delivered the supervisor in India Satyam nagbhidkar cannot help me I was not aware that Coronavirus has now affected the financial sector. I am stuck I am going to loose out on the goods I want to buy. He told me that It might take a further 24 - 48 hours for the money to be credited to my account or cash collection. These are Indian scammers I am so disappointed trust money transfer agents like world remit and western union for your cash pick up transactions 😡there is no option and would have rated this app zero 😡.Version: 5.8

Worst serviceGuy don’t use this company to get your money transferred. The service is very very very very poor. The say their customer service is 24/7 but you will never get to speak to anyone and they will keep you on hold and make you listen to the music. The transfers you do with them is not secure either if anything goes wrong. The don’t take any responsibility of your money transferred. I never write reviews about any company, but this is first in my life am writing a review of a worst company I have dealt with. One and only one worst service provider. I am warning people to not use this company to transfer your money. Your will really make a mistake if you use this company..Version: 4.21

Rude callersYour call centre staff Raine is plain rude, arrogant, mannerless, doesn’t tell their name, defiant and think remitly is never at fault. Unbelievably she also hung up as soon as I gave the feedback back to her. Your website says upload pay stub but then they call to tell you catch that to have a daily limit of 10k you need to have a salary of 6k per paystub wow ! Rudely dictating to send bank statement and threatening to delete the bank account. Dfuk publish all these catches. Publish clearly you need both not just say upload one of these and then we will waste your time later. Don’t waste people time now send the picture of your left thumb ...oh sorry it’s not looking great. Send the copy of your paysub with 2599.34 as your salary not more not less. Plain rubbish and unprofessional.Version: 4.22

Worst customer service i ever hadMy first transaction was unsuccessful so I decided to cancelled it. I though the refund will take 1 days as they said but after 5 days my refund still has come. So i tried to contact the customer service and they said wait 24-48 hours or they will send an email to my bank to release my fund. After a day i checked my account and money still has arrived. I called the bank and they say there is no email from Remitly. I contacted remitly again and the answer is wait 24 to 48 hours, after 3 times of chatting, Remitly still lying to me that they sent the email but the bank said no email from Remitly. They just keep pushing me around. If you can’t do the service properly, you shouldn’t do the business. I think this company is untrusted..Version: 5.16

DifferenceBank rate was showing about$208. But send that time was showing about$206 in app.Version: 5.93

Bad customer serviceThey called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it’s always “we can’t do anything”. They do not really know what’s the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone’s life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can’t help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that’s how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service..Version: 5.43

Can't sold problems with bank in VietnamIt hurts my feeling to see my loved one have to go to bank too many times (4 times and 8 banks locations, more than one week until the day she fights to get that money) to get one small amount of $ I sent them. The app let me pick one bank to transfer $ to $ but then the bank in Vietnam said they only work with Western Union (??) and only transfer VND not USD (??). I chose to change to another bank. This time another problem. There's no place in the app to write my family member's MIDDLE NAME but bank in Vietnam requires middle name. Customer service promised to add middle name but did not do it until the last effort. Even after all the efforts, my mom still got trouble because bank employees find other flaws from the order of names to the old and new address bla bla to prevent her from getting money. She had to fight for it. This is ridiculous. Never seen this when I sent money with WU.Version: 5.48

Don’t use. Over time they will hold your money for weeks at a time.Sent money many times using this app. The fist few times it goes off with no problems. But after using the app for more than a few month, doing multiple transactions with them. They kept taking longer every time to release the funds. First few times the recipients will receive the money on time with no problem. But after the 5th to 6th transactions, they start with with holding your funds. First it starts with days at a time. Now it’s been weeks. I’ve contacted my bank and recipients bank and they don’t recognize working with Remitly. they will straight up tell you that they don’t see any transactions from Remitly. but when you contact Remitly they were straight up tell you that they sent the money to the bank. So who’s the liar? Don’t waste your time with this app..Version: 5.77

This app is uselessThey called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything". They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service..Version: 5.76

Bad serviceI have been used this for about 2 years. I was like it, even the Rate always lower than the company i usually went to cause it's convenient and i can do it by my phone, good for someone don't have mch free time like me. Untill i preferred my friend to use it, cause it was his first time, so i did it for him, i sent him the link then i clicked and it opened to the web, the web asked me to dowload the app from app store. I did everything and sent money for his first time and we didn't get any rewardsv. So i contacted to the app, someone answered me, i told her what happened, she still insisted that i didn't use the link. Then i just to busy to keep chatting to someone didn't believe in what i said and didn't give me any proper answer. Then she called me twice, omg... The phone only ring for 1 sec and off, i didn't even have enough time to pick up the phone. I deleted this app and never recommend for anyone again. I wrote it down to hope, someone wrote this app please check about that preferred link and don't lose any other customer because of that..Version: 5.69

Worst exchange rateBetter to have wise or xtreme.Version: 5.79

BEWARE-The company is super DodgyBEWARE- ITS A SCAM. THEY TAKE MONEY AND THEY DONT TRANSFER NOR THEY REDUND. I normally don’t send money abroad but I wanted to help someone in need by donating some money. I was been recommended by a user so I wanted to try it out. I did all the requirements as needed to transfer the money from my end the money was taken and I’ve been informed it will take up-to 5 hrs to transfer the money. I waited a day and nothing happened so I called to find out what has happened they said I need to provide recipients ID which I was not comfortable to provide. Also I was not being informed before that I have to provide recipients ID. So they initiated a refund and I have been told That I will receive my money it has been almost 3 weeks no money has been refund and Im still waiting, I called few times all they say it’s been escalated. I believe the company is scamming ppl..Version: 5.31

Terrible Customer Service!!!I send to myself $2500 from my US account to the Dominican Republic to pay for some remodeling with a condo I purchased. The remolded ended up costing more than anticipated I tried sending myself another $2500 and the totally cancel my account. Even thou I provided EVERYTHING they asked for. I mean Everything! Bank statements, a long questionnaire, uploaded a picture of my passport and still they will not reinstate my account and they say they can’t tell me why. I tried calling everyday for 7 days and they refuse to let me talk to a supervisor or someone in the fraud department so I can clear any doubts but all they say is the account is close indefinitely and can’t tell me why. How can they decide to cancel your account without any explanation whatsoever! It really is the worst experience in trying to send money to a foreign country! If you have had the same experience we should do a CLASS ACTION LAWSUIT!.Version: 5.85

Money got stuck and I don’t know for how long!Beware of using this app, your money can get stuck and you won’t know when the recipient will get it. I used their so called “express” service. I then got an email saying the payment is being reviewed by their partner, but you will never know how long that review will take! I then got an emails asking to send them my ID and answer some questions. I was told once they get my documents the matter will be resolved within one hour. But even after 12 hours I don’t know what’s happening. They should write clearly on their website that the the money you send can get trapped somewhere with their partners and then you are screwed. Instead they make tall claims of sending money instantly, which is very misleading. I don’t know how long it will take my money to be either sent to the recipient or back to my account. It may take days/ weeks or how long I don’t know. So if you are using this app, keep in mind that you may end up in my situation, where your family need money for an urgent matter, and they won’t get it, you will also not get it back so that you can use other reliable money transfer companies..Version: 4.24

Utterly rubbish customer serviceI am using this app for long time and recommended to many friends and family but now days they are not providing those services they use to. I made 3 money transfer transactions but none of them went through though they taken the money out from my account (still waiting for refund for 5 days). I have been asked to provide the receiver ID which I did but they keep declining this . The country I am sending to have their National ID card is in their own language ( they should have some measures to confirm the id which is in local language). Try use an alternative such as Skrill ,World remit or Paysend who offer better rates and service.Version: 5.43

Really bad serviceOne day we saw 500usd got withdrawn from bank account that was link to remitly then we log on to remitly and see 3 more transactions was make lucky our bank account got only 500 usd . So we call remitly about it and they gonna investigate on it while the investigation on going the account will be ban and they will call us back in 2-3 day. After 3 day we got call back from remitly that they said they already send back the money to our bank account , it gonna take 3-10 day for money to be back to bank account . After 10 day we call remitly and they say receiver already got they money so they can’t do anything about it. So if anyone thinking of using remitly make sure don’t link any accounts that have more money then you think you would send from remitly. In my case I could have lost much more then 500usd cause there was 3 more transactions after that 500usd was make. DONT EVEN THINK OF HAVING A CHANCE OF REFUND BY REMITLY EVEN THOUGH YOU DIDNT CLICK SEND BUTTON..Version: 5.90

Worst app everThis has been the worst app by far i have ever used. The doble check it does takes forever, 24hr to tell you a piece of id you uploaded to verify your identity is not valid. If you’re in a rush and need ti send money to your love ones you won’t be able to. Strongly recommend not to use this app. It’s nit worth your time..Version: 5.11

Teaser rate and cumbersomeSo Remitly somehow manages to get ranked as having the best exchange rate due to having a low first time user rate. After that the rate is significantly worse than other remittance services...WorldRemit and Xoom are at least $18 better per $1000 sent. The more disturbing issue is that after they withdraw the money from your bank account they “hold it for review” until you verify your identity...that may seem prudent but they fail to properly explain how the verification process it can be that you end up in an endless verification loop with no one telling you how to do it correctly. I finally got through to their chat help and they told me to do something completely different than the app instructions. My money was on “hold” for a whole day. Other services have our issuing bank do the verification...something we can easily and painlessly do..Version: 5.42

Used successfully before, but will avoid.I’ve used Remitly before to transfer money from the US to an account abroad. It worked great and I recommended the service to others. Last week, I tried to make a transfer to my landlord’s account in Central America. The day after it was supposed to arrive, there was no update. So I chatted with a representative in the app. They said they’d need to use another mkney transfer provider and the transfer would go through in an hour. Then I get a phone call from another Remitly rep who wants to ask me some verification questions. Fine. I did so successfully and the rep told me the transfer is approved and would soon go through. Not seconds after this call, I get notices that the transfer is on hold. So I call again and talk to a rep whose English I could barely understand. He ends up transferring me to a higher rep who assures me the transfer will now go through. Again, right after the call, I get notices saying it’s on hold. I chat again with someone! Not helpful at all, so I end up canceling the transfer. The rep then tells me my money will be back in my bank account in 5-10 business days. Absolutely ridiculous. The app and service are now worthless to me and I’ll steer as many others away from it as I can..Version: 5.73

They seriously have the worst customer service.My Mom money has been on hold for 5 days supposedly by the bank. My mom supposed to receive this money by March 12 and today is March 17. This is the second time I call them for the same reason. Every Time I call they put me on hold for very long time. now am in the phone with them for 55 minutes trying to fix this issue and nothing get done. They get back to me with a simple excuse telling me that they will email the bank to see what’s going on and the bank never get back to them. Supper disorganized, Waste of time and this is only my third time sending money with them. I type this review because they need to fix this matter and I don’t want anyone else going throw the same disappointment am going throw now. This is what they offer me after I finish the call with them, “$15 off in my next transaction.”.Version: 5.8

Hidden costI was first transferre money back home last week. It showed me the locked in rate, it was about 500vnd higher than other place, was so happy. As I was in hurry did not really do the calculation to see if it is correct, but then when I do the cal today, i realised that there was hidden cost that charged by remitly without showing properly, instead they show that promo rate (up to 500), so basically the lockedin rate they show was not real, kinda lie. Never wanna use it again. 2 stars is for the fast transfer, while it is fast but it is not transparent for the cost they charged.Version: 5.32

Not exactly safeIf you choose to send money abroad and accidentally get the receivers banking info wrong, there is no turning back. The money is lost and there is no getting it back. Which is not exactly the safest way to be handling money..Version: 5.46.1

Waste of time.I have send the money its nearly 4 days now and i been calling them doing online chatting they asked me to verify the recipient idi i done that in next 2 min and they still put my transactions in review i called them 2 3 time a days asking about it and every time i call they put on hold for 10 min and after that they said it should be done in next 10 min which did not happen its ridiculous service the stuff is to rude as well they wont help will just say to it will be done in 10 min which it wont its a 5 day now and i called them again today said what is happening about my money is it been reviewed they said again to me next 24 hour its already been 4 days and now more 24 hour if they cant run it properly just say it in first place rather than telling it should be done in next 10 min ..Version: 5.8

The worst transfer App that exists.Please stay away from this, app as have used many applications before to send money all over the world, but for this one I’ve been disappointed so badly. first of all they will take the money and then require you to be the one giving the identification of the recipients and honestly it is just a nightmare to send money from this app it is definitely a waste of time because even if you need your transfer to be cancelled you have to wait for 10 working days to get your money. Imagine to be told this when the recipient is struggling... Please don’t come nearer..Version: 5.32

Bad serviceIt was the bad service i have ever recieved . I want to send money to my home and its urgent they guys are keeping my funds on hold , its totally stupid . Never sending money with this app again..Version: 4.20.1

Bad Bad Customer ServiceUsually they are good. But if somehow transection didn't go through. They have no mean of communication with their partners bank. They try to make contact via email. Which their partner bank don't even bother to respond. My suggestion is never do big transection with them. They are apparently doing fraud. They hold your money and then they say the receivers bank is not responding. I mean how many time it take in current age to contact someone. But they just using an automatic system for transection. And if things don't go well you just got stuck. Better to use proper banking channels rather than these apps. They also don't have any managers available to speak..Version: 5.67

Please dont use this appI used Express way to send the money to my family. As per their(Remitly) commitment if you use express way to send the money the funds will be available within 10-20 mins. But what really they do is they charged money from customer and don’t send it to their families and after you contact the customer service they would say we can’t do anything you need to wait for 24 hours for the information that why money isn’t available till yet . This happened to me. I want to alert all users. Please use some other method to send money so that they couldn’t cheat on you.Version: 5.36

This company is full of words but no experienceThis is the worst app i ever use my mother passed away and my family needed money but they never paid them on time I have to call them and beg them ofter two days they paid out still every time I sand money I have to call them and beg them please please can you release the money but they keep saying we are sorry we understand how you feel we will call you later but nothing they’re heartless people don’t care about they costumers need how’s long as you’re using the app sanding money that’s all matters I find one is very good company and one hour servos Azimo.Version: 5.1

Do not use this app!!!I used their express service to transfer some money. I got a confirmation email that the money has been delivered. However, the recipient did not get my money. I have been chatting to their customer service to check where my money is. They asked me to provide a bank statement from the recipient. Although, I found this invasive, I still sent the bank statement. Now, they have told me that they escalated my complaint. How can Remitly not have a clear system of how funds are transferred? Why are they causing their customers stress? All the reviews here are almost the same. I will be writing to the FCA. This is like a scam. You take people’s money and not deliver it. You stress them out asking for evidence. I hope my tomorrow, you all refund my money or I will be disgracing you on social media.Version: 5.32

Worst money transfer app everTried to transfer money, every time my transaction was canceled and the app says you won’t be charged anything, but the money was deducted from my credit card, every single time. When I contacted customer service, they said your money will be returned in 24-48 hours, and it did come back. But what is this? Are you playing with my time or what? Why would you hold my money for 2 days? And if someone is waiting overseas for money, they gonna wait until you release my funds then I will do the process again, and who knows after that. And what about the bank charges I paid everytime. In short its useless app..Version: 5.48

Sneaky and bad serviceI downloaded Remitly at the begining rates were competitive, and the more i used it exchange rate kept going down despite google rates rates that are way worse then other similar companies which are way better at exchange rates so far ( not naming them) . Which means once they win your trust they steal..Version: 5.46

Forget to send funds within the week if not MondayI have been using this app since more than a couple of years now. I hardly had to interact with their service representatives since the app has a very good user experience. It just i got used to the waiting for refunds when the transaction is cancelled for any reason. Not everyone has that parience to wait 3-4 days to get the funds back. The Economy transfer time (which is actually below the current market exchange rate) takes minimum 5 days to complete. And if started on Monday, it reaches the other end on Friday. Otherwise it will be received next week, if started the transaction after Monday of any week. It’s ridiculous to take so much time. The funds gets deducted from the account within a day and another 4 days you just wait to get it delivered. I really hope they deliver the money to the recipient within 2 days, but in reality it’s not the case. On the other hand, for the same delivery account, if used the express option, the funds get delivered within 10-15 mins. Which is a pretty good option if you are in hurry and ready to lose some more $$ on exchange price..Version: 5.44

Stay awayI opened an account using my Fidelity checking account as form of payment, then after a test transfer I applied for an upgrade to Level 2 or 3 because Level 1 is restricted to very low dollar amounts. After dealing with four different csvce reps I am frustrated: they claim that Fidelity is not a retail bank and that they can’t accept it. They seem not to understand that the very purpose of Remitly is to bypass or replace retail banks. Customer service is really poor and their agents lack training to even recognize an statement of account ( I provided 3 different statements and was told that they “were not statements..”) I did a couple if trial remittances and they went well and were credited in one day. When I tried a 3rd remittance to the same account for a larger amount it did not work : they just hold onti your money for weeks without credit to beneficiary nor refund. After a week waiting for credit a customer service rep told me that they needed copy if my id and proof of funds both of which Remitly had from the time I opened my account. Very sketchy people. You can also see in their response that they do not allude to my issues and just talk about privacy (???). Stay away fron these people if you value your time and your money. Use a different app or just use Apple pay or Paypal.Version: 5.49

Very frustratingThey put a hold on my credit card even though the transaction went through and there was no issue. I cant reach out to them through email, phone or chat. Worst service ever !! Will never try again..Version: 5.11

Poor Customer ServiceI’m using first time this app and I’m very disappointed from poor customer service. I have used this app to send $200 dollars and $400 to my home country which was very urgent because my mother was in hospital and doctors need money for the operation but my money has been put on hold due to some reasons. I have tried so many times to call customer service but no one responded my call and no response to my emails. I’m really frustrated from this app. Please don’t use this app, my experience with this app was so bad they don’t care about their service..Version: 4.20

Worst Service & UnreliableI used an express service for my transaction, the funds got deducted from my account & it’s been 5 days, yet the recipient hasn’t received the funds in their account. After repeatedly raising the issue with customer service, all I get to hear is we are looking into this. They don’t provide a service ticket & it’s like I have to explain my issue every time to the new support member I am connected to. It is really frustrating & annoying. Highly Disappointed! I would recommend using Western Union which is much quicker & reliable..Version: 5.26

Money didn’t send DO NOT DOWNLOADI sent 43 pounds to Bangladesh just to see it it works less than 1 hours it says complete, i phone my sister to phone her bank to see if the money went through, no she phoned many times still no , remitly wasn’t very helpful at all can’t speak english very well all they have to do is phone the bank to see was the money sent there no they asked me to get a statement from Bangladesh bank but screen shot wont do , I haven’t got the money back i will contact my uk bank to report this and will report this to trading standards too.Version: 5.44

Worst experienceWaste of time sending money through Remitly. After asking so much personal information account was locked . What a joke?? I am housewife with 2 little kids trying to send some money to my family and Remitly found something suspicious about me even after providing my bank statement , passports and whatever you asked .. Was much easier through WesternUnion. Frustrating, time wasting app and customer service.. will never think about you again.Version: 5.45

Do Not Use! Waste Of Time! Use Xoom!!!!!!I would give this 0 stars!!!!!!! I was recommended this app by my mom. She watched the advertisement in the morning. I saw the exchange rates which were great; I filled out all the information processed my transfer. 2 days later I get an email to verify information. I call during my lunch, they bombard me with person question....why are you sending money? Who is the person your sending? Why sooo much money? Also I needed to submit a copy of my bank statement to prove my account was joint since I did say it was a joint account. It took a me a couple days to get the statement. I finally submitted it online and was told in an hour I would see a response. At the end of my work day no update was given. I called customer care and was bombarded by more questions. She dared to ask me if I was put up to send money. She kept asking me to state my name and if i was lying. Do I have to explain why I can speak English? Then I get an email that my transaction was canceled. I was soooo upset, this was a family emergency! I was patient to let’s all these days pass to get canceled for suspicious activity. I called to find out why and they read me the agreement and I hung up. I went to Xoom and my money was sent in less than 24 hours with no questions asked. What a waste of time. Do not use this App!.Version: 4.18

It’s good app but it charge so muchOne day I have to send money to my parents for some reason so at first transaction it doesn’t charges me so it is like 0 charges for transactions later when I did second and third transaction it charges a fee to transfer money like firstly it charges £1 fee then increases to £2, this is not done. I thought that they don’t charge any fee for transaction but they did. Also when you wanted to send urgently it reach to few days to deposit on others account when we transfer that. In opinion it’s just not fair, charging fee it’s getting increased and that feel so disappointed..Version: 5.60

⚠️Used to be a great appUsing Remitly for years, it used to be fast and reliable but NOT ANYMORE. lately started giving me bad experiences in order to complete the transaction need to call their customer services. Their quality of services hit the rock bottom Not recommended anymore..Version: 5.28

HORRIBLE CUSTOMER SERVICEPlease, please, PLEASE. Do not use remitly. I had use the app some time ago and had activated my account. Everything was fine and I was able to do transactions without a problem. I tried to do a transaction like a week ago and was told my account was locked and had to contact customer service which I did but they could not do anything for me. They suspended my account without a reason and when asked about it, the person on the phone kept on telling me she could not do anything about it and my account would be permanently suspended. When asked why, she could not tell me anything because “of your protection.” ??? What does that even mean? How can you not tell me the reason for suspending my account and on top of that tell me its because of MY PROTECTION. This was a very unprofessional way of handling the situation on their part. The customer service agent kept on telling me that if I wanted to get an answer as to why my account was suspended, I needed to read the user agreement which did not answer any of my questions. WHAT A HORRIBLE APP AND CUSTOMER SERVICE. I have been reading some of the reviews, and this is a reoccurring issue that needs to be addressed! PLEASE THINK TWICE BEFORE USING THIS APP..Version: 5.60

Poor business practices unjustly deleted my accountHad this service for quite a few years. Had friends and family overseas who I sent to. Remitly stopped service for me without warning and no explanation from them and they would not disclose why. I sent money to my wife, her family and some friends of mine and hers who lived there. There was never any illegitimate transfers because my friends always received the money sent but they deleted my account without explanation and any disclosure or discussion. Before and more importantly during Covid and thereafter I helped some friends who lost their jobs as I could out of my heart but small amounts here and there. Usually only 10-20 dollars usd at a time but always helped my wife pay rent and medical expenses for swab tests. I was cut off and I can no longer help out my wife with medical needs and rent which is causing marital difficulties for us as a result. I find this to be unfair and I am absolutely upset that they have done this to me and to the suffering of my family and friends..Version: 5.82

Terrible service to long time customersI used the services of this app for several years. Then I started to send transactions more often due to medical expenses of my relatives. So this people started to ask me for personal information like ID , social security number at first I agree and provide some documentation but then they asked me for my bank statement?? Like seriously who they think they are??? I refused to share my personal information, and they wouldn’t let me send money. So I took my business to a different company. There are better companies out there than this company I recommend MoneyGram, BarryMoney, WorldRemit, Elektra just to name a few. STAY AWAY FROM THIS COMPANY SINCE THEY ONLY CARE ABOUT MAKING MONEY AND NOT TO CUSTOMERS. To Developer. I understand perfectly about regulations. That’s why proper identifications are provided but to ask more private information it’s not right. YOU got no right to ask for more confidential information that not even government agencies ask for. And for that more customers will stop using this service..Version: 5.57

Don’t useWhy would you allow me to transfer money if you are still verifying my account. I’m glad I didn’t end up continuing my transaction and waited for the verification process to end. Eventually you guys bombard me with phone calls after I had sent the necessary information. Eventually I contacted the support via the virtual assistant chat and it was incredibly slow which eventually led to them asking to call me. Well they tell me 10 minutes later they can’t call me and then suspend my account indefinitely. I can’t say I’m surprised I was already suspicious of how Western union and MoneyGram were able to verify my information within minutes and this service was not. Fix your algorithm. 24 hours to be useless . I didn’t lose anything I was just laughing at how bad this service is. If you aren’t verified on the spot please stay away and I’m glad the rest of you were able to use this service without my problem..Version: 5.80

Worst customer service everI had sent money out of country many times using this app and over time i have noticed the customer service reps are extremely rude and blunt. They never give you full information or tell you everything that you should know. One of my transaction was on hold and i contacted customer service to ask the issue. He told me it will be approved ones i give him the transaction id or whatevrr needed. HE DID NOT TELL ME HE IS asking to approve a second money order. A day later when i saw two different transactions I reached out to customer service for explanation. Instead of explaining what happened he said i had (in very rude tone) reached out for help after my payments were sent (not true because why would i reach out after it was sent and say there is a hold on it). When i kept trying to explain to him he kept getting annoyed and rude and kept saying he doesnt have my password how can he send the money. I am not old or someone who is new to technology nor i am a Karan. I do many money orders at CVS.. its a bit different but i still have to deal with rude customers but i have never been this rude to anyone even if they were rude to me. Idk if anyone will even read this and say anything but i am definitely deleteing this app becoming there was absolutely no need for any bish to be rude to me and ignore my main concern..Version: 5.73

😒 No starNot good.. Every transactions that I made were cancelled and they were very slow..Version: 5.79

App does not workJust gives me white screen when I open it..Version: 5.59

Fraud#FraudAlert Don’t use this app, first they will show you higher rate than other’s and you will send money definitely after seeing that rate and when you send they will cancel your transaction and you will call on helpline and they will say we want verification of you and next they will ask for your video clip your license your medicare card your passport your bank account statement of 6 months your house bill your birth certificate and at the end they will ask your payslips your relation proof with receiver and if you miss anything of them they will block you, you can’t get your money back. It’s happened to me. #FraudAlert.Version: 5.50

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