Remitly: Send Money & Transfer Negative Reviews

Remitly: Send Money & Transfer App Complaints & User Negative Comments 2024

Remitly: Send Money & Transfer app received 105 complaints, negative comments and reviews by users. Have you ever had a bad experience using Remitly: Send Money & Transfer? Can you share your negative thoughts about remitly: send money & transfer?

Remitly: Send Money & Transfer for Negative User Reviews

✓ ⚠️Used to be a great appUsing Remitly for years, it used to be fast and reliable but NOT ANYMORE. lately started giving me bad experiences in order to complete the transaction need to call their customer services. Their quality of services hit the rock bottom Not recommended anymore..HhhhhjjdvdvsvVersion: 5.28

✓ Worst appI got scam for one thousand dollar they sent my money to someone else who i dont know and i am preety sure that this transaction i done someone from remitly . How’s that possible?.VvkchanderhVersion: 6.2

✓ Very bad experience sending money to TurkeyMy relatives in Turkey followed the instructions by Remitly “taking a photo ID issued by government” but still they were not given the money first asking for a passport then saying that they would only accept the ID if it was issued from the same province they live in. UK customer service seems to be nonexistent, I sent a complaint email to them a week ago and I have not even got an acknowledgment that they received the email. I would NOT recommend this app if you want to send money to Turkey. It took my relatives a week to be able to collect a small amount of money and a lot of trips and transport expenses..I. najjarVersion: 5.55

✓ Do not use RemitlyPlease don't use Remitly if you want a smooth transaction. They claim that the money will be available on a particular day but it's not the case. Also on cancellation, it takes 10 business days for your money to be back to your bank account. They have mentioned on the website that if you cancel a transaction within 24 hours, no money will be deducted from your account. However when I did so because I was getting a far more better rate on Xoom, they deducted my money from the bank 3 days after I had already canceled the transaction (within 24hours). When I contacted the customer care, they were rude and non-cooperative and brushed away my concerns. The amount I was sending was not small but in thousands and it mattered to me that my funds reached on time. Now I'm left with no option but to wait for another 10 business days to transfer my money. I was so disappointed that I immediately uninstalled the app and decided never to use Remitly again. Advice to Remitly: The customer service is the worst. Please help your loyal customers or else all the other money transfer services that give better rates and smoother transfers will soon take over..DonotuseremitlyVersion: 5.7

✓ Bad performanceI have been a customer of Remitly for some years now. I thought they were good with their work until I made a wrong transaction. As soon as it happened, I reached out to them and my service provider to find out if the funds could be reversed. Fortunately, my service provider(MTN) informed me that the funds have been frozen and the only thing Remitly needs to do is to send a mail to that effect. Rest assured, I will get my money back on the 30th of September 2023 which I communicated to them accordingly . After several calls to Remitly about the status of transaction every week, they kept giving the same feedbacks- it’s being worked on and their agent will reach out to me in 48 hours” only to find out this morning 7th November, that the funds cannot be reversed because the recipient has withdrawn the money. I asked them “why wouldn’t the recipient withdraw the money if the funds have been sitting in the account for more than a month”. I think I am done with them..BoimykeVersion: 6.3

✓ Disgusting customer serviceI used Remitly to pay for a holiday deposit, I paid it 2 months ago, the initial transfer went through successfully account to their app. Yet the hotel claim they still haven’t received any money. After calling them at-least 6 times and expressing my distress and frustration, I am still yet to resolve the matter. Each time I get through to a different call centre operator, seemingly either Indian or Filipino, who each assure me they’re going to escalate the matter and get back to me with 48hrs. This never happens and then when I call back I seemingly have to start again with yet another call handler. Absolutely maddening and seriously piss-weak customer service. I will never use them again..Tyzee63Version: 6.1

✓ Left me in the muckBeen using this app for 2 years every month. I live on a remote island in Philippines with no ATM and this app has been my lifeline. However it has now decided I need to update my security as in provide some form of ID from back in UK!!! I don’t have access to any of those documents. I emailed Remitly several times and it was just a catch 22 situation and a loop of customer service replies that never answered my questions and just left me screwed. That was last month and after I had uploaded a scan of my passport I never heard back from Remitly and the red warning notification things disappeared. So now I have tried to make a transfer and the app allowed me to do so ...only for it then to deny me and put me back into that situation of having to prove my address etc!! Remitly has taken the money from my bank account and I CANNOT CANCEL the transfer. There simply is NO OPTION to cancel on the app. I’ve emailed three times and NO REPLY in ten hours so far. Also, their exchange rate is rubbish..BBQBODVersion: 4.21

✓ Worst appFirst they accepeted my fund then they took on hold it is 25 days still it is on hold they are showing transing is complete i am calling from 20 days but they are saying for wait we need money urgently it stuck it is bad how can we trust on your employes from last 20 days i am lising wait wait.LovrdjdklsodjfVersion: 5.44

✓ Horrible ExperienceI absolutely hate this app and the customer service that accompanies it. This was my first time using this app and I completed all the verification processes successfully only to have my transaction put “on hold” with no explanation as to why. I then called their customer service, as instructed, whom asked a bunch of questions interrogation-style and then put me on hold for almost an hour. At the end of the call, the representative for whatever reason decided not to allow me to transfer the money and closed my account without any explanation. I asked why and was not given an answer. You’re literally at the discretion of the representative you speak to as to whether or not your transactions will go through. Nothing else. There was absolutely no reason for my transfer to have gotten rejected. The representative did not give me a valid answer and refused to answer. What is the point of having an app to send money to family and friends if you don’t want people to use it for that reason? It seems they run on discrimination and speculation to pick and choose who can or can’t send money. Horrible..PretendingtomakeamendsVersion: 6.5.1

✓ Terrible Customer Support & Unclear InstructionsI had two issues with Remitly: 1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction. 2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer..WsdxopVersion: 6.1

✓ Worse customer serviceI have had the worst ever experience with Remitly regarding the transfer sent dated 21st of November which is shown as complete on their end but the money hasn’t been received by the end user. Upon inquiring with their customer service several numbers of time they haven’t given me any appropriate response stating that they’re waiting for confirmation of the funds picked up from the relevant bank in the country. I have called them every week to no solution and repeated response by saying that they will resolve it in 3-4 days but already more than 3 months have gone by this shows how utterly incompetent their customer service is with no regards for the funds and time spent by the consumer. Never sending my money through these bonkers would spread the word and urge more people friends and family to do the same and boycott these scammers..Shoaaib.aaliVersion: v6.8

✓ It’s good app but it charge so muchOne day I have to send money to my parents for some reason so at first transaction it doesn’t charges me so it is like 0 charges for transactions later when I did second and third transaction it charges a fee to transfer money like firstly it charges £1 fee then increases to £2, this is not done. I thought that they don’t charge any fee for transaction but they did. Also when you wanted to send urgently it reach to few days to deposit on others account when we transfer that. In opinion it’s just not fair, charging fee it’s getting increased and that feel so disappointed..Samaira saimaVersion: 5.60

✓ Super Fast but very Bad Conversion RatesSo to lure me in They offered really good rates in their Ad and was true for my first transaction specially when I compared it to other apps in the market but after first transaction I realised that conversion rate was offered (one time)just to lure me in and now whenever I compare the rates btw AUD and PKR they are keeping upto 1% more vs their competitors offering similar service which is really bad. If you transfer $20,000/ year this comes down to $200 more paid in fees (due to bad conversion rate offered) when compared to their competitors. Yes they are super fast though where other will take anywhere from 2-4 business hours to 2 days they will transfer in under 1 hour straight to bank..A MarjanVersion: 5.55

✓ 😒 No starNot good.. Every transactions that I made were cancelled and they were very slow..Laily31Version: 5.79

✓ Disappointing first experienceI was trying to send moneyback home (Zambia) and ultimately regretted using this application. Initially I opted for the bank transfer but my local bank wasn’t available and so I had to opt for another option. I finally was able to send via debit card but immediately afterwards the transaction was sent it was put on hold for some unknown reason. After calling the call centre I was told it was a compliance reason that the receiving bank rejected my transfer and that I would need to cancel my transfer. If that didn’t leave a sour taste in my mouth what really put me off was that the refund would only be effected within 10 working days. It’s inconvenient enough that my initial transfer was successful but not having access to the funds for two weeks was the nail in the coffin..KanshimikeVersion: 6.5.1

✓ BadToo much hassle for verification thing and exchange rate is very low! Not recommended..AkihtotVersion: 6.2

✓ Please dont use this appI used Express way to send the money to my family. As per their(Remitly) commitment if you use express way to send the money the funds will be available within 10-20 mins. But what really they do is they charged money from customer and don’t send it to their families and after you contact the customer service they would say we can’t do anything you need to wait for 24 hours for the information that why money isn’t available till yet . This happened to me. I want to alert all users. Please use some other method to send money so that they couldn’t cheat on you.Mrlove singhVersion: 5.36

✓ Worst customer service i ever hadMy first transaction was unsuccessful so I decided to cancelled it. I though the refund will take 1 days as they said but after 5 days my refund still has come. So i tried to contact the customer service and they said wait 24-48 hours or they will send an email to my bank to release my fund. After a day i checked my account and money still has arrived. I called the bank and they say there is no email from Remitly. I contacted remitly again and the answer is wait 24 to 48 hours, after 3 times of chatting, Remitly still lying to me that they sent the email but the bank said no email from Remitly. They just keep pushing me around. If you can’t do the service properly, you shouldn’t do the business. I think this company is untrusted..AndyAustraliaVersion: 5.16

✓ App does not workJust gives me white screen when I open it..Ashu1919Version: 5.59

✓ Transaction orderI’m trying to send money to myself in a small country in Africa. It gave me options that won’t work for any real amount of money (cash or mobile money or debit card deposit). This isn’t 1990 I don’t need cash. I need money to be sent by eft. EFT not an option. Mobile money not an option because I’m sending too much. Cash not an option because it’s crazy high fees here. So I try for depot card deposit. I have jo idea of debit card deposit will work because I’ve never heard of it. But the app reassured me that it will warn me if my card doesn’t accept deposits. I go through the whole process. Says moneh will be delivered in 5 min. Then one minute later after taking the money it says no actually you card doesn’t do debit deposit. But they’ve already transacted the money. Now I have to call my bank to increase my daily limit because they ran the debit without checking to see if my card accepted a deposit. Won’t use again..MaidmedicineVersion: 6.12

✓ Supports scammersRemitly is a safe way for scammers now a days to get your money and never hear from them again. Happened to me as well. I got scammed for almost $400 that I worked very very hard for. I should’ve read these reviews before I decided to use this app. Customer service is THE WORST you can find out here. They hang up on you if you have any issues and they say they will call you back and never do. They have canceled my remitly account in order to keep me from getting into the account. Which makes no sense. This app supports fraud that is being committed over seas. Once your money goes through couple of clicks your money will be gone forever. Remitly and people that work for remitly refuse to help you with any help that you need. Even though the company policy says that if there’s any issue with transfer., they can give you a refund within 180 days. DO NOT BELIEVE THIS. Once your money gets through remitly, it is gone. I have been trying to get in touch with customer service for the past month now regarding the refund that I requested literally a day after it was done and they won’t help. BE AWARE..DhrmrtnVersion: 5.44

✓ Can't sold problems with bank in VietnamIt hurts my feeling to see my loved one have to go to bank too many times (4 times and 8 banks locations, more than one week until the day she fights to get that money) to get one small amount of $ I sent them. The app let me pick one bank to transfer $ to $ but then the bank in Vietnam said they only work with Western Union (??) and only transfer VND not USD (??). I chose to change to another bank. This time another problem. There's no place in the app to write my family member's MIDDLE NAME but bank in Vietnam requires middle name. Customer service promised to add middle name but did not do it until the last effort. Even after all the efforts, my mom still got trouble because bank employees find other flaws from the order of names to the old and new address bla bla to prevent her from getting money. She had to fight for it. This is ridiculous. Never seen this when I sent money with WU.Vipva2912Version: 5.48

✓ Don’t bother using this app unless you have a valid passportThis company will require you to verify your identity including a current passport or they will not allow a transfer.Jay4jaradVersion: 6.1

✓ DON’T USE THIS!Good only on the start, pandemic happened Now they are also a virus. Tried to send money 5:30pm paid for EXPRESS, estimated 5:51pm to get the money Delayed, now i ask for support had to wait like 40 mins just to get a chance to chat with em, Told em Paid express it’s delayed need the money ASAP, if you can provide EXPRESS give me a refund. Now this lady tells me if i want a refund it will take 5 - 10 business days (TRANSACTION IN PROGRESS) pretty much they haven’t even send the money yet lol 5hrs later they, transaction keeps crashing, then tells me my info need more details when it’s perfectly detailed enough, puts my money on HOLD. Again i tried to contact support, but this time good old JHON cancelled my transaction and now i have to wait 5-10 days to get my money back for nothing just a waste of time WISH I CAN PUT 0 STAR REMITLY WHAT HAPPENED TO YOU Man the reason why you people invented this type of app is to help people send money faster to their love ones on the other side of the world lol SCAM.FilosianVersion: 5.22

✓ Customer support and refund processI made a payment via remitly to another country on 16Feb but it was supposed to refund back to me in 10 days still waiting still remitly hasn't done anything or sent anything and I contacted remitly agents multiple time every time they say we sent your case to special team to solve it Update I still haven’t received the money and the customer support line is ignoring me UPDATE I was able to send my money again after 3weeks of waiting.Shelby_141Version: 5.84

✓ HORRIBLE SUPPORTAlthough they have a good exchange rate, I’ve been trying to send money between my two accounts in different countries as I’m due citizen and they locked my account twice for suspicious activity. I have sent them proof of ID, passport, SSN, address, everything. Besides many times I had to go through that chat to explain my situation and wait for a solution. The chat if your phone get locked accidentally for 3 seconds, they abandon your conversation and you have to wait in line and start it all over again. I have been trying to solve my problem and I have been with my chat open for half hour, and now suddenly they ended my chat due to supposed lost connection and I have my phone on me all the time. So I don’t understand why is it so difficult to send money between 2 accounts that belong to the SAME person and after proving my ID. I definitely will get back to send money with my other app as I never had any problem before..EllaMelloVersion: 6.12

✓ Use WorldRemit insteadRemitly is the absolute worst app to use for international transfers, they promise quick and easy transfers in just a couple of hours, but it takes between 24 - 72 hours and that’s only after the first 2 hours go by when they finally ask for your ID, bank statements and payslips, They ask for these same documentation for every single transfer. The worst part of Remitly is by your 2nd transfer they call you and ask every single detail about your relationship to the person your trying to send money to and I mean every single detail they dont seem to have a filter when it comes to asking those very personal details. My biggest advice is Dont use Remitly at all its not worth the trouble, Just use WorldRemit instead..Jombo chipsVersion: 5.79

✓ Bad customer serviceThey called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it’s always “we can’t do anything”. They do not really know what’s the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone’s life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can’t help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that’s how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service..Chicken is not my style WuFanVersion: 5.43

✓ Worst People in customer serviceIf you want to get your money delayed and wasted you should use remitly. They will be very good with you when everything is good but when it comes to things where its bit hard like funds gets delayed they will turn their back on you. Their customer service people is really unprofessional and rude. Their slogan is “Promises Delivered” however I would say its totally opposite i.e Promises Broken always. They are greedy people for their fee and business and doesn’t care about you. I will highly suggest not to use remitly and look for substitutes. Highly DONT RECOMMENDED. STAY AWAY STAY SAFE.Assk0987Version: 6.5

✓ Getting ahold of them is a pain!I got the app to send money to family in need in Brazil. I’ve had the worst experience with them so far! I sent MY MONEY to Brazil a week ago and it’s still “in review” by the partner bank which is bull cuz I payed the fee to have it available right away! I’ve sent them all the information they requested and keep calling them to see why my transfer is at a stand still and it takes over an hour before someone answers and most of the time they close the phone on me before it gets resolved! I have to go through the whole process all over again! It’s still not resolved and it’s been a WEEK! I’ve been calling everyday and it’s the same everyday! I don’t have the time to sit here babysitting them just so MY money could be released to MY family member! Money is going towards my elderly grandmas care who is very sick and this app is making it that much harder to those who are taking care of her without the needed funds. This is my first and last time using this app! Ridiculous!!! I’m going back to using trusted old WesternUnion.Fed Up 😡Version: 5.37

✓ Used successfully before, but will avoid.I’ve used Remitly before to transfer money from the US to an account abroad. It worked great and I recommended the service to others. Last week, I tried to make a transfer to my landlord’s account in Central America. The day after it was supposed to arrive, there was no update. So I chatted with a representative in the app. They said they’d need to use another mkney transfer provider and the transfer would go through in an hour. Then I get a phone call from another Remitly rep who wants to ask me some verification questions. Fine. I did so successfully and the rep told me the transfer is approved and would soon go through. Not seconds after this call, I get notices that the transfer is on hold. So I call again and talk to a rep whose English I could barely understand. He ends up transferring me to a higher rep who assures me the transfer will now go through. Again, right after the call, I get notices saying it’s on hold. I chat again with someone! Not helpful at all, so I end up canceling the transfer. The rep then tells me my money will be back in my bank account in 5-10 business days. Absolutely ridiculous. The app and service are now worthless to me and I’ll steer as many others away from it as I can..El skilletVersion: 5.73

✓ BEWARE-The company is super DodgyBEWARE- ITS A SCAM. THEY TAKE MONEY AND THEY DONT TRANSFER NOR THEY REDUND. I normally don’t send money abroad but I wanted to help someone in need by donating some money. I was been recommended by a user so I wanted to try it out. I did all the requirements as needed to transfer the money from my end the money was taken and I’ve been informed it will take up-to 5 hrs to transfer the money. I waited a day and nothing happened so I called to find out what has happened they said I need to provide recipients ID which I was not comfortable to provide. Also I was not being informed before that I have to provide recipients ID. So they initiated a refund and I have been told That I will receive my money it has been almost 3 weeks no money has been refund and Im still waiting, I called few times all they say it’s been escalated. I believe the company is scamming ppl..Beans & BitesVersion: 5.31

✓ Fraud remit - I would give no star...This is what they are... once you transfer the money, they don’t take any responsibility and no ETA for Funds... they say it’s one day, but it’s unlike that.. I have transferred money and it’s been 7 days... they won’t even refund the money back.....will make you a puppet wasting your time and money calling customer service... they don’t even have a office in Australia... the office in Sydney is just for name sake, that’s what their customer service person said... and customer service people in Philippines is useless... use any other service, but not this fraud service... i have transferred funds via WesternUnion and Remitly, got the credited in my account same day....BOBYGRAYVersion: 4.20.1

✓ Scam when it comes to referralsI found out about the app from my aunt who said there’s an offer if you recommend a friend for £25. My aunt referred me from the WhatsApp link sent and I sent money to myself about £160 which is way over the £100 required. Then I asked her if she got her £25 she said no she tried to ask the chat team why not? They said it normally works but they can’t tell her why it didn’t work and they can’t manually add the money. Then I thought okay maybe it’s the one time. I then referred my little brother with the invite link they sent, on his phone it said join (my name) so they clearly recognised me being the one who sent him. He then sends £280. And again I spoke to them and they said the same thing to me that they said to my aunt. Clearly they just want to use people but lie blatantly about their referral scheme.. worse yet there’s no option anywhere to say this person recommended me etc. we are meant to be going on a safari trip on Thursday which costs about $700 we are trying our best to find other ways like western Union or just other apps so at least we don’t deal with liars. Pathetic. Use the app Once for your free transfer but then go anywhere else..ClarencejoaoVersion: 5.71

✓ Not sureSomething wrong with their conversion/computation. Seems like it has hidden charges..Chenelin chorvalooVersion: 5.97

✓ Terrible Customer Service!!!I send to myself $2500 from my US account to the Dominican Republic to pay for some remodeling with a condo I purchased. The remolded ended up costing more than anticipated I tried sending myself another $2500 and the totally cancel my account. Even thou I provided EVERYTHING they asked for. I mean Everything! Bank statements, a long questionnaire, uploaded a picture of my passport and still they will not reinstate my account and they say they can’t tell me why. I tried calling everyday for 7 days and they refuse to let me talk to a supervisor or someone in the fraud department so I can clear any doubts but all they say is the account is close indefinitely and can’t tell me why. How can they decide to cancel your account without any explanation whatsoever! It really is the worst experience in trying to send money to a foreign country! If you have had the same experience we should do a CLASS ACTION LAWSUIT!.£+~Version: 5.85

✓ Worst money transfer app everTried to transfer money, every time my transaction was canceled and the app says you won’t be charged anything, but the money was deducted from my credit card, every single time. When I contacted customer service, they said your money will be returned in 24-48 hours, and it did come back. But what is this? Are you playing with my time or what? Why would you hold my money for 2 days? And if someone is waiting overseas for money, they gonna wait until you release my funds then I will do the process again, and who knows after that. And what about the bank charges I paid everytime. In short its useless app..Abdul AussieVersion: 5.48

✓ HmmLow currency for phil peso.JimdbaelVersion: 5.96

✓ Do not use this app!!!I used their express service to transfer some money. I got a confirmation email that the money has been delivered. However, the recipient did not get my money. I have been chatting to their customer service to check where my money is. They asked me to provide a bank statement from the recipient. Although, I found this invasive, I still sent the bank statement. Now, they have told me that they escalated my complaint. How can Remitly not have a clear system of how funds are transferred? Why are they causing their customers stress? All the reviews here are almost the same. I will be writing to the FCA. This is like a scam. You take people’s money and not deliver it. You stress them out asking for evidence. I hope my tomorrow, you all refund my money or I will be disgracing you on social media.OkunaeleleVersion: 5.32

✓ RefundI made transfer to the same account for almost 4 months and in March when I was going to do my usual transfer, Remitly began postponing the date the transfer was going to be made. I never received an email or a call about it, being concerned I called and they said that the funds they were holding it because the other bank didn’t accept it. Why now? And why i was not notified? I asked to cancel the transaction and give me my money back which they said I have to wait 10 BUSINESS DAYS. It’s been more than that and now they are requesting to see my bank statements, so thats now almost 2 months I have to wait to show them 2 bank statements. The representative said that it is correct I have to wait 2 months for my money to get deposited back to my account. Dealing with this has been a headache, after I get my refund im never going to use Remitly services, their rates are not even that great..PMVH310Version: 6.12

✓ Don’t sign up with referral!!Remitly is running a promotion for referrals. I have met all the conditions for a reward as stated in the referral page yet I was not given anything. Upon contacting with their customer service they mentioned that it’s their systems fault and told me some stupid policies that are not mentioned in their app and referral page. And there’s nothing that they can do about it. I had the same happen to my other friend in their last referral promotion. So if you are thinking about referring someone by seeing those lucrative rewards, DON’T!! It’s false advertisement, waste of time and MONEY. Because there are other apps, like Moneygram and Ria which always provides much better exchange rates than remitly..Sabbir_longclawVersion: 6.12

✓ Lock account without supportingMy account is suddenly locked. I only received email said that the account violated the User Agreement but it didn’t mentioned that what it violated. I message to ask for help but the only response that the final decision is made and I can’t use my account and even my card on Remitly, although I’ve been using Remitly for long time to transfer money to my family oversea. Even I asked for helping, I can provide any information to get my accoubt back but the answer said no without specific reason. So disappointed and regret when I am loyal to use this platform for money transfer.NdjdjsnchdVersion: 6.3

✓ The worst app to solve problems.It turns out that my Remitly account was "suspended" due to suspicious activity. I call for that problem solved with my account, it turns out that the one who takes care of me for the first time with that case tells me that my debit card cannot be removed from that account because according to them it is "suspended" and that apart from that I cannot put that same card back because it is in an account "suspended" according to them and that Second time I call and who takes care of me this time, if you tell me that I can open a case to recover an account, with a duration of 72 hours. Supposedly they opened the case for me and they would be calling me or sending me an email, things that I never received. Weeks passed and today I decided to call again and the only thing they knew how to tell me was that the "Customer Protection Department" made the decision not to reopen my account. Now they can't remove my card from that supposedly "suspended" account and I can't add it to a new account, because it's already in an account. 🤡.Yelymo21Version: 5.73

✓ Lost my Rs 50,000Indian.No costumer service. Nothing organized. Trying to get my money back from last 32 days, nothing works. They even refused to give me SWIFT transfer copy my transaction. I’m going to take legal action against remitly, only option left behind..Sahil-RanaVersion: 5.59.2

✓ Poor business practices unjustly deleted my accountHad this service for quite a few years. Had friends and family overseas who I sent to. Remitly stopped service for me without warning and no explanation from them and they would not disclose why. I sent money to my wife, her family and some friends of mine and hers who lived there. There was never any illegitimate transfers because my friends always received the money sent but they deleted my account without explanation and any disclosure or discussion. Before and more importantly during Covid and thereafter I helped some friends who lost their jobs as I could out of my heart but small amounts here and there. Usually only 10-20 dollars usd at a time but always helped my wife pay rent and medical expenses for swab tests. I was cut off and I can no longer help out my wife with medical needs and rent which is causing marital difficulties for us as a result. I find this to be unfair and I am absolutely upset that they have done this to me and to the suffering of my family and friends..Yrrek_619Version: 5.82

✓ Lying about their cancellation policyThis app claims that u can cancel or modify ur deposit as long as it wasn’t delivered or picked up but that’s a lie. I mistakenly send my money to the wrong bank (2 banks had almost identical names and I didn’t catch it at the moment), I realized my mistake few minutes later but there was no option to cancel my transfer. Mind u, it said that the money will arrive the next day, so clearly my transfer was still being processed. I contacted customer support and their agent told me she’ll try to cancel it. Well, she didn’t cancel it, the transfer went through and after that same agent told me that there’s nothing can be done about it. The mechanics of this app is very sketchy, they claim that they need to use the entire day to transfer ur money (to verify ur transfer), but then they still send ur money through to the nonexistent account and say that there’s nothing they can do. Horrible service.Julsvr19Version: 5.65.1

✓ Bad service- customer care wasn’t helpful much eitherI did make a transaction using bank account it gave 2 options of delivery 1. Express and 2. Economy I did select express but it took economy when I went to next step on the final page it said transaction is in progress and delivery is economy and showing deliver for next Monday it is one week from now. I am using express to make sure to send transaction with in minutes. When I connected with customer support through the chat option, I gave reference number too he asked me to start over the transaction again. I cancelled current transaction and processed it again and it still did the same it took economy by default though I selected express. When I say this in the chat they say I am going through bank account and it won’t transfer immediately so asked me to do it using debit or credit card. I asked if it won’t do express transfers when using a bank account for funds transfer why does it shows me 2 options in which one is express when it is not meant to do so. They don’t have a answer all they said is we will make this issue as a priority for you. I did add debit card and it still does the same. I got so frustrated and cancelled my transaction and when through other money transfer application. Remitly got worst service..3392123Version: 5.91

✓ SCAM SCAM SCAMI tried to send money overseas after completion of id check and verification, but my transfer was blocked and these REMITLY scammers asked for proof of funds and i.e, bank statement. After submission i was asked to wait and then they said my account was suspended and money will be refunded in 24-48hours but never received. I tried to contact them but they will never pick up your call, only you can chat. I asked about my refund and a case number, all I was told is wait wait wait.... Same thing happened to many people if you go through reviews left below. These scammers collecting personal data and you will never know what they are doing with it..AbnAndrajyotiVersion: 5.19

✓ Fraud#FraudAlert Don’t use this app, first they will show you higher rate than other’s and you will send money definitely after seeing that rate and when you send they will cancel your transaction and you will call on helpline and they will say we want verification of you and next they will ask for your video clip your license your medicare card your passport your bank account statement of 6 months your house bill your birth certificate and at the end they will ask your payslips your relation proof with receiver and if you miss anything of them they will block you, you can’t get your money back. It’s happened to me. #FraudAlert.Junaid2626Version: 5.50

✓ Waste of time.I have send the money its nearly 4 days now and i been calling them doing online chatting they asked me to verify the recipient idi i done that in next 2 min and they still put my transactions in review i called them 2 3 time a days asking about it and every time i call they put on hold for 10 min and after that they said it should be done in next 10 min which did not happen its ridiculous service the stuff is to rude as well they wont help will just say to it will be done in 10 min which it wont its a 5 day now and i called them again today said what is happening about my money is it been reviewed they said again to me next 24 hour its already been 4 days and now more 24 hour if they cant run it properly just say it in first place rather than telling it should be done in next 10 min ..Alibhai1122Version: 5.8

✓ Zero star, terrible serviceI hardly write reviews but I am being frustrated. I sent fifty-five dollars to a family, and they never got it for over 3 days now. I called the customer care service the first day after few hours of the transaction, they told me to wait 24-48hrs. I called everyday but they kept saying the same even after 72hrs from the first day of transaction. It was an urgent money about life. The app messed me up and even while I type this review, nothing has been done. I even told one of the customer care that I wanted to cancel because of the delay, she told me that I should not even think of it because it is a 50-50 chance and that it takes up to 10 business days for their transfer to go through. One of the customer care even hung up on me while I was put on hold. The chat is nothing to talk about because they dont even respond until you call. I'm sure you are reading this review after they mess up your transaction. Remotely isn't for urgent money transfer. The service is bad..GbheymiVersion: 5.95

✓ Bad serviceI have been used this for about 2 years. I was like it, even the Rate always lower than the company i usually went to cause it's convenient and i can do it by my phone, good for someone don't have mch free time like me. Untill i preferred my friend to use it, cause it was his first time, so i did it for him, i sent him the link then i clicked and it opened to the web, the web asked me to dowload the app from app store. I did everything and sent money for his first time and we didn't get any rewardsv. So i contacted to the app, someone answered me, i told her what happened, she still insisted that i didn't use the link. Then i just to busy to keep chatting to someone didn't believe in what i said and didn't give me any proper answer. Then she called me twice, omg... The phone only ring for 1 sec and off, i didn't even have enough time to pick up the phone. I deleted this app and never recommend for anyone again. I wrote it down to hope, someone wrote this app please check about that preferred link and don't lose any other customer because of that..Flyingdance514Version: 5.69

✓ Forget to send funds within the week if not MondayI have been using this app since more than a couple of years now. I hardly had to interact with their service representatives since the app has a very good user experience. It just i got used to the waiting for refunds when the transaction is cancelled for any reason. Not everyone has that parience to wait 3-4 days to get the funds back. The Economy transfer time (which is actually below the current market exchange rate) takes minimum 5 days to complete. And if started on Monday, it reaches the other end on Friday. Otherwise it will be received next week, if started the transaction after Monday of any week. It’s ridiculous to take so much time. The funds gets deducted from the account within a day and another 4 days you just wait to get it delivered. I really hope they deliver the money to the recipient within 2 days, but in reality it’s not the case. On the other hand, for the same delivery account, if used the express option, the funds get delivered within 10-15 mins. Which is a pretty good option if you are in hurry and ready to lose some more $$ on exchange price..Ro-hitmanVersion: 5.44

✓ Horrible experienceI saw an ad for Remitly and decided to give it a shot to send money to Brazil. I used the same banking info for the recipient (I send money monthly) that I used in the past with Xoom, Western Union, and Ria but Remitly kept saying it was incorrect and kept blaming me for this issue. They couldn’t tell me exactly what was wrong. They kept emailing the recipient bank and never got a response and that’s all they would do. Remitly kept resending my transfer the same way expecting different results but the transfer would still get return. They said they would call me but never did, I asked for a manager to call me and they would never call when promised. After 2 weeks of waiting I gave up and asked for my money back. Not only I wasted my time but also lost money since when I finally made the transfer (using a different app) the exchange rate was way lower than 2 weeks earlier. Horrible service. I’ll stick to the other apps I mentioned earlier. Lost a customer for ever.---juancho---Version: 5.42

✓ What costumer service?So reached my limit, tried applying for tier 3, sent documents, apparently it’s not complete, a representative calls me at 3am, yes 3am! (being nightshift and since i was at work i let that go) she was ask supporting documents. i told them it was 3am and i was at work. she them sends a link where i can download the documents. which of course i can only send 1 page. of course she calls again at 9am waking me up midsleep, despite my groggy sounding voice, instead of apologizing and calling later she says “you only sent 1 page of a 14 page bank statement, we need all of it.” and yet again, she sends same link! i sent a message stating the problem, she never got back to me and rejected my application on the grounds that i did not submit my documents. tried chatting with a representative asking how long will it take before i can send money again, “let me check that for you.” and left me hanging. Remitly is a good way to send money, but their costumer service is the worst..Ciao1174Version: 5.93

✓ Worst app everThis has been the worst app by far i have ever used. The doble check it does takes forever, 24hr to tell you a piece of id you uploaded to verify your identity is not valid. If you’re in a rush and need ti send money to your love ones you won’t be able to. Strongly recommend not to use this app. It’s nit worth your time..Papito970808Version: 5.11

✓ Hidden costI was first transferre money back home last week. It showed me the locked in rate, it was about 500vnd higher than other place, was so happy. As I was in hurry did not really do the calculation to see if it is correct, but then when I do the cal today, i realised that there was hidden cost that charged by remitly without showing properly, instead they show that promo rate (up to 500), so basically the lockedin rate they show was not real, kinda lie. Never wanna use it again. 2 stars is for the fast transfer, while it is fast but it is not transparent for the cost they charged.Dont use it againVersion: 5.32

✓ Not exactly safeIf you choose to send money abroad and accidentally get the receivers banking info wrong, there is no turning back. The money is lost and there is no getting it back. Which is not exactly the safest way to be handling money..ThemalluswagVersion: 5.46.1

✓ Do not use this appI loaded all the information requested by the app and the money was immediately taken from my account, since I have had tens of texts emails and even a phone call from the app asking for even more authentication- passports, drivers license etc in order to send the money they already have to the intended recipient. At this point they have my account details, my date of birth, my drivers licence, my address phone number and email, and my money. Now I am getting messages to say the process is delayed. I don’t know what the hell is happening with my money but it definitely isn’t where it’s supposed to be, and my attempts to cancel seem to have failed as well. Feels more like a scam than anything else..Sarah’s _reviewVersion: 6.0

✓ Remitly - The app scammers use to steal your money!Myself and people I know have downloaded this app to invest into what we didn’t know was a scam at the time. And it’s always with this app. When I found out I was scammed £500 and then reported it to the app, I was on the phone to their customer service team, and told them “I only downloaded this app to make this transfer” and the team member took offence to it and said “so you didn’t want the app in the first place” completely Ignoring that I’ve been scammed £500. And since then, I have had no further contact from them and they have actually blocked my account, when I was the one who was scammed. And literally yesterday from when writing this review, a friend of mine got scammed with the exact same thing and used the same platform.. and guess what, customer service team strikes again, the conversations are so illiterate; so unprofessional. I would not use this app, they are pioneers for money scammers all over the world. Absolute disgrace of a company and an app, I wouldn’t be surprised if they were involved in the scamming. Read the other reviews, this app is a scammers playground because Remitley lets them scam you and get away with it!.Theory test strugglerVersion: 5.97

✓ Great app for sending money. Too many scams and SextortionUnfortunately I got badly scammed on Remitly and have to say I don’t feel safe using it anymore. I have reported this and never heard anything back. It is way too easy for anyone to sign up and use a new number every-time. Be careful I made a huge mistake and don’t want anyone else to do the same. I just wish I could get my money back but Remitly won’t respond. The app has a large amount of Philippine men who are leading Sextortion scams daily and ruining people’s lives. This has to stop as it can be really damaging for people. Apps like Remitly need to tackle this problem and you should have to have verified accounts that match ID or something as it is way to easy for these groups to operate. I know it’s a bad problem in the Philippines and more checks should be done. I am writing this as Remitly has been a great app for me in the past and it’s function is perfect, but it can’t be this easy for people because it’s dangerous. I don’t want anyone else to have the same thing happen to them as it did to me. Remitly somehow getting my money back would be a massive thing , but they won’t get back to me sadly. Sextortion is a major crime and it is happening daily on Remitly sadly..AfrobeatzzVersion: 5.92

✓ Terrible service to long time customersI used the services of this app for several years. Then I started to send transactions more often due to medical expenses of my relatives. So this people started to ask me for personal information like ID , social security number at first I agree and provide some documentation but then they asked me for my bank statement?? Like seriously who they think they are??? I refused to share my personal information, and they wouldn’t let me send money. So I took my business to a different company. There are better companies out there than this company I recommend MoneyGram, BarryMoney, WorldRemit, Elektra just to name a few. STAY AWAY FROM THIS COMPANY SINCE THEY ONLY CARE ABOUT MAKING MONEY AND NOT TO CUSTOMERS. To Developer. I understand perfectly about regulations. That’s why proper identifications are provided but to ask more private information it’s not right. YOU got no right to ask for more confidential information that not even government agencies ask for. And for that more customers will stop using this service..MC23232323232324Version: 5.57

✓ Sneaky and bad serviceI downloaded Remitly at the begining rates were competitive, and the more i used it exchange rate kept going down despite google rates rates that are way worse then other similar companies which are way better at exchange rates so far ( not naming them) . Which means once they win your trust they steal..This app is scammVersion: 5.46

✓ Very frustratingThey put a hold on my credit card even though the transaction went through and there was no issue. I cant reach out to them through email, phone or chat. Worst service ever !! Will never try again..ShaheerpakVersion: 5.11

✓ Rude callersYour call centre staff Raine is plain rude, arrogant, mannerless, doesn’t tell their name, defiant and think remitly is never at fault. Unbelievably she also hung up as soon as I gave the feedback back to her. Your website says upload pay stub but then they call to tell you catch that to have a daily limit of 10k you need to have a salary of 6k per paystub wow ! Rudely dictating to send bank statement and threatening to delete the bank account. Dfuk publish all these catches. Publish clearly you need both not just say upload one of these and then we will waste your time later. Don’t waste people time now send the picture of your left thumb ...oh sorry it’s not looking great. Send the copy of your paysub with 2599.34 as your salary not more not less. Plain rubbish and unprofessional.San_77Version: 4.22

✓ DifferenceBank rate was showing about$208. But send that time was showing about$206 in app.Kashif tigerVersion: 5.93

✓ Don’t useWhy would you allow me to transfer money if you are still verifying my account. I’m glad I didn’t end up continuing my transaction and waited for the verification process to end. Eventually you guys bombard me with phone calls after I had sent the necessary information. Eventually I contacted the support via the virtual assistant chat and it was incredibly slow which eventually led to them asking to call me. Well they tell me 10 minutes later they can’t call me and then suspend my account indefinitely. I can’t say I’m surprised I was already suspicious of how Western union and MoneyGram were able to verify my information within minutes and this service was not. Fix your algorithm. 24 hours to be useless . I didn’t lose anything I was just laughing at how bad this service is. If you aren’t verified on the spot please stay away and I’m glad the rest of you were able to use this service without my problem..PlaymessVersion: 5.80

✓ Money got stuck and I don’t know for how long!Beware of using this app, your money can get stuck and you won’t know when the recipient will get it. I used their so called “express” service. I then got an email saying the payment is being reviewed by their partner, but you will never know how long that review will take! I then got an emails asking to send them my ID and answer some questions. I was told once they get my documents the matter will be resolved within one hour. But even after 12 hours I don’t know what’s happening. They should write clearly on their website that the the money you send can get trapped somewhere with their partners and then you are screwed. Instead they make tall claims of sending money instantly, which is very misleading. I don’t know how long it will take my money to be either sent to the recipient or back to my account. It may take days/ weeks or how long I don’t know. So if you are using this app, keep in mind that you may end up in my situation, where your family need money for an urgent matter, and they won’t get it, you will also not get it back so that you can use other reliable money transfer companies..Nickgorman92Version: 4.24

✓ Disgraceful and rude customer serviceI have always used world remit but recently they have become impossible to send money with. So I decided to try using Remitly. I signed up and I tried to send a small amount of money to my fiancée in Kenya. It was blocked and when I tried to login again I was informed my account was suspended. I’ve just got off a live chat and I feel like I’ve been branded or treated like a common criminal. After talking to someone for a while I got put through to the customer protection team, I was told by a guy called Roberto that he would look into my account and inform me what was wrong. But no, all he did was basically tell me that my transaction was reviewed and that they thought it was fraudulent or words to that effect and he told me in no uncertain terms that I was a criminal or scammer and he closed the chat without me being able to ask why. It was so rude and to brand someone like this when all I was trying to do was make use of the very services they provide. I am baffled, although I can hazard a good guess as to why, trying to send money to Kenya or Africa in general is terrible but we cannot all be branded as criminals. I am though, from Ireland. I’m appalled at being treated like this and Remitly should be ashamed of themselves for letting their employees talk to customers this way. Avoid at all costs, unless you want to be branded some type of scammer/fraudster..Purpleyoda73Version: v6.10

✓ Possibly the worst service I have ever usedIn my time using Remitly I have tried to send 3 transfers. Only two of them were successful. Of these two I have spent a ridiculous amount of time on the Remitly help center for an app which is supposedly quick and easy to use. I cannot count the amount of times my transactions were put on hold by Remitly requiring a tedious amount of input and delaying my money reaching the payee. The help team is helpful but with a wait time of above 15 minutes every time you inevitably have to talk to them due to failures with your transaction, it is far more hassle than it is worth to use this app. It would be faster and more convenient to hand deliver the money on foot to your payee than to use this app..BobbacorryVersion: 5.89

✓ UnsatisfactoryI am not happy with the service provided. Unlike advertised, exchange rates are not as expected. Moreover after initiating bank transfer, I had to wait for 3 hours which is reasonable. However even after 4 hours my transfer was not completed. Reason being that I had to complete profile verification. There was no notification about such process. Furthermore, the customer service made me wait for 3 - 5 mins after each reply. Worst part being that I had to reply in the chat to keep that chat alive. 2 stars for instantly crediting amount to recipient account after approval and not making me wait for another hour..Neerav8010Version: v6.11

✓ Really bad serviceOne day we saw 500usd got withdrawn from bank account that was link to remitly then we log on to remitly and see 3 more transactions was make lucky our bank account got only 500 usd . So we call remitly about it and they gonna investigate on it while the investigation on going the account will be ban and they will call us back in 2-3 day. After 3 day we got call back from remitly that they said they already send back the money to our bank account , it gonna take 3-10 day for money to be back to bank account . After 10 day we call remitly and they say receiver already got they money so they can’t do anything about it. So if anyone thinking of using remitly make sure don’t link any accounts that have more money then you think you would send from remitly. In my case I could have lost much more then 500usd cause there was 3 more transactions after that 500usd was make. DONT EVEN THINK OF HAVING A CHANCE OF REFUND BY REMITLY EVEN THOUGH YOU DIDNT CLICK SEND BUTTON..TethiendaithanVersion: 5.90

✓ There is no less then one star or else I would have given thatFrankly advice, if you see just a minor increased rate at this application still don’t use it there are several reason 1. What they say about the timing of the transaction is not absolutely right because saying 2 hours for transaction time which take usually takes more then days 2. Their customer service is very bad, because if you are facing any problem and call them they will say we are serving other customers please wait after waiting 20/30 minutes twice then I opt for call me option still it has been 1 day I didn’t received their call 3. When you email them once you are not gonna get even the automatic email reply after emailing them trice I received an automatic email from remitly saying we will contact you soon and it’s been more then 5 business hours still haven’t heard from them So frankly advice don’t look for any little increase in exchange rate because if you are stuck at some transaction you will feel miserable ,,, there are other application whose service is better then them Rest is upto you I share my personal experience which I get from remitly twice.RecklessoutlawVersion: 4.20

✓ Disgusting experienceRemitly’s main motive is “Send money to your loved ones when they need it the most” and this is only thing they are supposed to do but fail to do so. It worked very well initially but now it it’s cancelling my every transaction. When i try to add new payment method or update it , keeps on saying that they are unable to authorize cards. Every time i call them, they ask me to talk to my bank or wait 24 hrs and they will fix the issue. I called my bank so many times and everytime bank says there is no problem with my cards and there’s no holding of transactions from my bank side. It’s been months i am asking remitly to fix these issues but nothing. Extremely bad service, there’s no point of being in the market Remitly when you can’t do what you promise to do. 👎👎👎👎.KP_Sandhu4Version: 6.2

✓ Loooong processsTransfer is on hold, and asks for additional documents. I sent it. Says they take 1 hour to review it. It actually takes the whole day to do it. After waiting for 12 hours, says they need more documents. They asked for 2 documents, i uploaded the first one, and didn’t even have the chance to upload the second document. Now i have to wait for another 12 hours before they can check it. I’m infuriated! Customer service says 24/7, but when i called, said they are close. Chat support is useless! They called me, and told me that they would transfer me to another department, i waited 1 hour ( i am not exaggerating, i waited for literally 1 hour). When i got to the other department, they disconnected my call at exactly 1am. Very unprofessional! You do not even deserve 1 star! You deserve ZERO!.MitotskitootsVersion: 5.33

✓ Worst Service & UnreliableI used an express service for my transaction, the funds got deducted from my account & it’s been 5 days, yet the recipient hasn’t received the funds in their account. After repeatedly raising the issue with customer service, all I get to hear is we are looking into this. They don’t provide a service ticket & it’s like I have to explain my issue every time to the new support member I am connected to. It is really frustrating & annoying. Highly Disappointed! I would recommend using Western Union which is much quicker & reliable..PriyankaOVersion: 5.26

✓ Stay awayI opened an account using my Fidelity checking account as form of payment, then after a test transfer I applied for an upgrade to Level 2 or 3 because Level 1 is restricted to very low dollar amounts. After dealing with four different csvce reps I am frustrated: they claim that Fidelity is not a retail bank and that they can’t accept it. They seem not to understand that the very purpose of Remitly is to bypass or replace retail banks. Customer service is really poor and their agents lack training to even recognize an statement of account ( I provided 3 different statements and was told that they “were not statements..”) I did a couple if trial remittances and they went well and were credited in one day. When I tried a 3rd remittance to the same account for a larger amount it did not work : they just hold onti your money for weeks without credit to beneficiary nor refund. After a week waiting for credit a customer service rep told me that they needed copy if my id and proof of funds both of which Remitly had from the time I opened my account. Very sketchy people. You can also see in their response that they do not allude to my issues and just talk about privacy (???). Stay away fron these people if you value your time and your money. Use a different app or just use Apple pay or Paypal.Zorro...Version: 5.49

✓ Bad serviceIt was the bad service i have ever recieved . I want to send money to my home and its urgent they guys are keeping my funds on hold , its totally stupid . Never sending money with this app again..Jassgill1Version: 4.20.1

✓ Good app, but needs urgent updates.I’ve used the app twice now and must say, the app is very slick when using the Express method as I did the first time. The second time I opted for the economy route. I was then asked to set up a Payee on my personal internet banking and transfer the payment direct to them. This part was not so slick and I wish that Remitly would integrate this process experience more efficiently. The other issue I have is that you are not able to set a nickname for each Payee. This should be a basic standard for any money transfer app as it’s impossible to identify similar sounding Payees by just the last 4 digits of their account number. Lastly I would like to request that future updates to this app implement Apple Wallet functionality. Overall I would recommend the app and service to friends and family. I will stay with them for now and hope they make these small changes very soon..LikhanVersion: 4.1.1

✓ Very disappointed.We have been a loyal customer for years whilst in UK , now we have moved to the US and was happy to see that Remitly is here; Have managed to send money from US to UK no problem, but our 5th transaction was put on HOLD for verification, drivers license (North Carolina) and passport was provided —- still the guy who handled the call decided to cancel the transaction; I have explained how important this transaction as it’s for a mortgage payment … We’ve only been in the US for 5 months and not familiar with other Remittance Company and as mentioned We have this “loyalty” with Remitly… As a Husband and Wife the guy on the phone ( i will not name him ) keep saying that my wife should NOT share information to others, well I’m the Husband and The guy have talked to my wife to confirm details…. Call handlers should have “ common sense “ .. and probably some more training, in your end it might be just a normal transfer/ transactions but for us its the urgency and importance of the money that we are sending.. Jhune & Sherill.Gap’sVersion: v6.11

✓ If you’re a first timer, read my sad story 😢After reading all the reviews, I decided to try a new money transfer app. I was Excited about the higher exchange rate and no fees for the first transaction. So I fill in all the necessary details. I was even shaky and closed my eyes as I’m about to press the send button. And then I pressed it, but then an option about keeping the promotion / investigation appeared. I dunno what it really means and I pressed the wrong button and then I lost it just like that. I tried to redo it but it always go to the normal rate and fees. Just sad ☹️ ☹️☹️, didn’t even get a second chance. So lesson learned for you newbies. 👌🏼.PinksprettyVersion: 4.19.1

✓ Rubbish customer serviceDon’t waste your time downloading this app. The customer service is the worst. My first transaction got stuck and it was on hold for nearly a day while all the required documents were provided already. Contacted the customer service and spoke with 3 different people and still no solution. All of them came up with excuses. Even they were rude! Not recommended at all. Use other money transfer and your money will be transferred within minutes..Isfaq69duVersion: v6.10

✓ Very unprofessionalI have used Remitly to send three times. The first two times went without trouble. The third time, their agent called me to verify my relationship with the receiver and the purpose of the funds. They went on to ask some questions that I don't believe are reasonable. They want to know when and where I last met with the person and why I am sending money to that person and not anyone else. After all the questions, the agent said the verification was completed, they approved the transaction, and the funds would be processed and sent. They charged my card right after. However, the next day, my transaction showed as canceled, and my bank card was still charged. I called customer service, and they said they couldn't approve the transaction at the end (even though they called me asking all those questions and said everything was good to go), and the refund would be issued the same day or in 24 hours. And now, three days later, I'm still waiting for my refund. I have called them again, and a different agent has a different story, telling me that I need to wait 10 days for my refund. This is unacceptable and unprofessional. They don't care, and they lie..NiNEOZ_Version: 6.6

✓ Would Rate 0 if I CanThe customer service representative saulo/saolu is very arrogant and not helpful, not willing to tell me the reason why my transfer was declined and said that “Remitly MERELY relys on family and friends recommendations” after I said I wasn’t satisfied with the service and would not recommend my family and friends to use it. Even more, right after saying that, he/she directly ended our live chat without waiting for my response. And as a result, unfortunately I couldn’t download the chat history, otherwise I would be more than happy to remember the name of this customer service representative clearly and show you how rude I was treated. I am keep my words by sharing my experience with Remitly especially the customer service experience on google review, app review, trust pilots review and with my friends and family. If Remitly only values business customers who transfer a large amount of money in one transaction, why bother to ask us to refer our friend and family by advertising the bonus??? To me, $20 referral bonus wouldn’t be attractive enough to ignore the disgusting experience with your customer service representative Saulo or Saolu. If you are thinking about engaging the service of Remitly, THINK TWICE, unless you are fine with not being respected by them..AmyC0503Version: 5.19

✓ Namibia , Maseru .I sent money to Maseru , Namibia . I can't believe the inconvenience from such a big organisation . The people run it like they are running a corner store. They requested ID for both sender and recipient . I was the sender but I was being asked for the recipient's passport via email. I did send the the receipts passport and mine. Different people from the same office have been sending me emails asking for the same documents for 3 days . They then asked me to call the UK branch for a new reference number of which I did . Now I am being asked to call the UK office to ask for a new reference number to 're-instate' the transaction . Honestly I am so exhausted with the process. They said ask for another reference ' from World Remit ' but I didn't send through World Remit. World Remit is not serving Namibia . I wonder when they come to work they make a purpose ti make customers have a difficult time. Recipient is currently waiting for money 5 days on..... God knows at what day this will be resolved🥲.Doc mumVersion: 5.92

✓ Pathetic serviceI transfers from to India with remitly’s promise to make funds available within 15 minutes as I paid extra fee and credit card payment. However, after 24 hours their rep says it’s not our fault that bank is not crediting beneficiary’s account in Indian bank. Are you guys serious ? Shame on you. I recommend use Xoom instead at least they have credibility..Aman70077Version: 5.35.2

✓ Worst customer service everI had sent money out of country many times using this app and over time i have noticed the customer service reps are extremely rude and blunt. They never give you full information or tell you everything that you should know. One of my transaction was on hold and i contacted customer service to ask the issue. He told me it will be approved ones i give him the transaction id or whatevrr needed. HE DID NOT TELL ME HE IS asking to approve a second money order. A day later when i saw two different transactions I reached out to customer service for explanation. Instead of explaining what happened he said i had (in very rude tone) reached out for help after my payments were sent (not true because why would i reach out after it was sent and say there is a hold on it). When i kept trying to explain to him he kept getting annoyed and rude and kept saying he doesnt have my password how can he send the money. I am not old or someone who is new to technology nor i am a Karan. I do many money orders at CVS.. its a bit different but i still have to deal with rude customers but i have never been this rude to anyone even if they were rude to me. Idk if anyone will even read this and say anything but i am definitely deleteing this app becoming there was absolutely no need for any bish to be rude to me and ignore my main concern..Hafsa batoolVersion: 5.73

✓ Platform SlowPlease update your website. Loading too long and very slow.UnbreakablecrushVersion: 5.47

✓ Worst customer serviceGot a issue with refund raised a complaint in the app initially they told to wait for 24hours and after 24 hours I have contacted them again and they said the amount have been refunded and informed to ask my bank about the money. I have contacted my bank about this and they told the money haven’t refund yet please contact the vendor it’s self. Again I have reached Remitly for refund this time they said the money with be refund with in 5-8 days. So I was waited for 8 days and after 8 days they still didn’t refunded my amount. When I was in live chat with the customer service they just say your money will be refunded with in 2-3 business days as today is Christmas. That totally doesn’t make a sense as you have kept my money for 8days and again you say to wait little more longer. Worst service I have faced will never recommend this app to anyone and more over who ever I have asked to use I will let them give a worst feedback on this app. Worst experience on this app..Mksniper06Version: 6.5.1

✓ Poor serviceI had a very poor experience of sending money throughly Remitly. My transaction was put on hold despite providing all the necessary documents. Worst part is I had to spend 3 hours constantly following up with support team to verify my credentials. Every time I was told we are very sorry for inconvenience but no processing. I had to literally talk them through how they can verify the recepient details which I have provided. If you want a quick transaction and in hurry due to any reason , it can be emergency , I don’t recommend it to any to use this service..Fooni1234Version: 5.24

✓ No promotion addedAdds showing a promotion once i sent payment there was no promtion given.Karan0134Version: 6.3.1

✓ Privacy policyPrivacy policy needs to be revised. How your personal account information can be accessible to thousands of agents setting in the world while they shouldn’t have the access to that. I am waiting for remitly.ReD EyZVersion: 5.28

✓ Worst exchange rateBetter to have wise or xtreme.Escanor BankaiVersion: 5.79

✓ Worst appTried to send money to my family and they said its under review . I was on the call for an hour with them. They asked so many personal and irrelevant questions that they should not “why are you doing this transfer” they asked me for my bank statement . Thats ridiculous. Why would i give my bank statement to you and why do i need to tell you that why am i sending money to my family ..Trebjbg.Version: 5.46

✓ This goes out to all Africans people…. Stop using this appI have been using the service for almost 3 years now and always send money to Ghana for a project I was embarking on back home, just last week I sent an amount of $2,300 the money was deducted from my account successfully. Then called them to increase my daily limit bcs I need to quickly send more money, the agent I spoke with was very rude and disrespectful but I kept my cool but after I got off the phone and tried to log in to my account I saw it was not responding then I called but just to hear my account has been blocked bcs they suspect fraud. Then I said how could that be you have all my details on the account why don't you reach out to me or do your investigations first before closing the account? And also after a while, I received an email saying my transaction has been canceled.... Well since you guys have no respect for your customers and have decided not to return my funds back into my account my lawyers will respond to you guys shortly and also you will hear from BBB ( Better Business Bureau ) it's about time you guys respect the people who uses your platform....... The name of the agent who did that is called Archie an Account Specialist..... Refund my money.JoeyniteVersion: 5.60

✓ Unknown Reason of Suspending an AccountFirst time I used remitly is when I saw it on ad. Tried it and got verification check and call then done. Had not use it again for quite some time. Now that I was gonna use it, my account just happen to be locked! Had to call the customer service, waited some time then when He got back to me, he told me my account is suspended due to violation. That I didn’t even know. And due to their “rules” or “policy” they can’t say why which I find unfair. why? Because that just made someone feel like they’ve done a crime without their conscience. People needs some further explanation. I think this is the thing they have to work out. I had high hopes and they turned me down.MCDC21Version: 4.18

✓ GlitchI sent some money to my friend in Philippines, transaction got cancelled due to my bank account voided it, remitly still took my money. I need refund please..Benjamayne09Version: 6.2

✓ Under appreciated Loyal CustomerI’ve been using remitly for about 10 years. I have no problem with them from the start but with what happen recently I have concluded that this is not the right remitance you should trust. I try to send money for my family in the Philippines then suddenly they delayed my transaction for some unusual reasons. They want me to send a copy of my bank statement to push throught with the process. After sending the requirements, they told me I need more information about the money that comes in and out of my bank. In my own perspective, its none of their business if I have money that get deposited from different account due to personal reasons. I felt disrespected by this company as they didn’t even bother to consider my reasons that someone back home needed the money for emergency. I was stress for 4days because if this matter. They promised to give me updates and help to resolve this matter but theh end up suspending mu remitly account due to this. Which is why I told ny friends and family never trust this remitance ever again. They can make people’s life more miserable and could make a big impact to us. This remitance has no consideration !!!! and no respect to the customers especially the Loyal ones like me. I will never ever consider this if I were you Please dont be a victim of this shaddy company.!!!! Who knows what they do with those bank statements they ask from their customers!!!!.Disrespected Loyal CustomerVersion: 5.49

✓ HORRIBLE CUSTOMER SERVICEPlease, please, PLEASE. Do not use remitly. I had use the app some time ago and had activated my account. Everything was fine and I was able to do transactions without a problem. I tried to do a transaction like a week ago and was told my account was locked and had to contact customer service which I did but they could not do anything for me. They suspended my account without a reason and when asked about it, the person on the phone kept on telling me she could not do anything about it and my account would be permanently suspended. When asked why, she could not tell me anything because “of your protection.” ??? What does that even mean? How can you not tell me the reason for suspending my account and on top of that tell me its because of MY PROTECTION. This was a very unprofessional way of handling the situation on their part. The customer service agent kept on telling me that if I wanted to get an answer as to why my account was suspended, I needed to read the user agreement which did not answer any of my questions. WHAT A HORRIBLE APP AND CUSTOMER SERVICE. I have been reading some of the reviews, and this is a reoccurring issue that needs to be addressed! PLEASE THINK TWICE BEFORE USING THIS APP..Elduro97Version: 5.60

✓ Latest version 5.59Hello Remitly members There is an issue with this new version I guess . I did 3 transactions in past .now after 3-4 months , I am trying to make a transaction and I am unable to open the app now with this version . I haven’t used remitly since couple months . Is there something that you can help with please ..NdjdusjdbdVersion: 5.59

✓ This app is uselessThey called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything". They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service..Jeiison_11Version: 5.76

✓ Frustrating rulesI am using Remitly to send money to India from Canada since February 2018. Tried to increase my limit (Tier 2) but they rejected with some unknown reason. Now I am not able to send money even with Tier 1 also. It’s throwing an error saying my 6 months limit was over and I can only send $18. Thank you for your support all these days, I just skipped to RemitR and I am happy with it..DurgaPrasadBaliVersion: 4.14.2

✓ Worst Remittance app-avoid at all costUsed remittly for first and it’s the worst remittance service. They told me account details doesn’t match when same details have been used with wise and my bank to make transfer. I had to cancel my order after trying at least 15 times. Now they are holding my money for 3-10 working days for no reason. Worst customer service with no manager and no phone support. Customer service representative just read the script and they can’t help with anything. They advertise fast and secure service but in reality it’s completely the opposite. Read other reviews and find out that customers are losing money. I will be making complaint to FCA just waiting for my payment to come back. I had to use overdraft and credit card to send money and I incurred extra charge and cash fee. Good luck everyone I hope my feedback will help others!.Adeel IVersion: 5.88

✓ 7 days and no TransferWorst app to send money. They kept me hanging for 7 days and then gave me a lame excuse by saying the receiving bank has refused to accept the money due to compliance reasons. What nonsense. Don’t transfer money through this app if it is urgent. Now they will take 10 days to refund my money. Technically I have to keep my money with them for 17 days for no reasons. Couldn’t give 0 star. Otherwise won’t hesitate to do that. Also, their transfer rate is very bad. There are other apps with better transfer rate. Compare and you will see the difference. They gave me no reason to use this stupid app every again. Waiting for the money to come back and then I will delete this app..ZShallaVersion: 6.1

✓ WORST CUSTOMER SUPPORT EVERThis app lures you in with a smaller fee and better exchange rate, BUT when an issue occurs they show their true colors. They won’t help in anyway! Won’t even contact you to inform you your money was not paid out. So beware if you send money through this app to loved ones YOU will need to keep up with this app because all they will do is TRY REALLY HARD to steal your money. Because if it weren’t for my receiver calling me to tell me they didn’t pay her the money REMITLY it’s self wouldn’t have said a word to me! I have been “helped” ( NOT AT ALL) by their customer support team (FYI JUST A CHAT ROOM WHERE THE EMPLOYEES HAVE LIMITED ENGLISH WHICH WOULDN'T HAVE BEEN A PROBLEM IF THEY AT LEAST RESOLVED THE ISSUE!) for 3 WEEKS already trying to get my money back but REMITLY KEEPS PUTTING BLAME ON THE OTHER BANK ( still don’t know what “OTHER BANK”) and asking for my bank statements with all my information on them which I don’t understand why Remitly needs to see all my transactions they should just need to see the posted withdrawal of my money from them! SO IF YOU WANT TO USE THIS APP BE HOPEFUL THERES NO ISSUES WITH YOUR TRANSACTIONS BECAUSE IF THERE IS YOU WILL HAVE TO FIND OUT ON YOUR OWN AND KEEP TRACK OF REMITLY BECAUAE THEY WILL NOT MOVE A FINGER FOR YOU THEY WILL JUST SAY “ ITS AN INVESTIGATION THE OTHER BANK NEEDS TO DO WE (REMITLY) CAN NOT DO ANY THING WE CAN ONLY SEE YOUR TRANSACTION NOT FIX IT” NO HELP AT ALL!!! NO RESOLVE OF PROBLEMS !!.Bren BrearVersion: 5.15

Remitly: Send Money & Transfer works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Remitly: Send Money & Transfer.