Bolt: Request A Ride Negative Reviews

Bolt: Request a Ride App Complaints & User Negative Comments 2024

Bolt: Request a Ride app received 169 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bolt: Request a Ride? Can you share your negative thoughts about bolt: request a ride?

Bolt: Request a Ride for Negative User Reviews

✓ Do not use bolt in PolandThe worst customer experience I ever had..IamSonya33Version: 114.0

✓ Useless appThere are issues with the app. First of all, customer location is inaccurate. Use it the first time, never saw the bolt taxi driver. App kept saying driver is here but was never able to find him. Had to cancel. Second times I used it I specifically dragged the starting location to beach rd on central festival mall. Driver still ended up on central festival mall side. Tried message him. He never replied or try to go to where I was on my app. Driver cancelled the ride. Third time driver stated that he is only allowed to take 3 people but app said 4 seats. I assumed it was for 4 customers. No, it means car has 4 passenger seat. Doesn’t really make sense does it? Driver charged me 25 baht more for not kicking us off his car! Apparently only taxi can take 4 passengers. Fourth time, it was raining. Waited for driver to show up. Never saw him. Through the app I saw him continue to take the route I was going to take except without me and charging me for it. Never had this issue with Grab. It is true Bolt ride are cheaper but the app is not very dependable. It is a hit and miss using the app. I really wouldn’t recommend the app till they got the problems corrected..Asfhu nkkVersion: 73.0

✓ Yes it’s as bad as the reviews describeAbout the Bolt service : Be ready for any one of the many scams that can be pulled in you and good luck getting your money back. Once you have experienced enough of the scams you get wise and minimise them but here are a few starter tips for new users : 1) monitor the arrival of the taxi and make eye contact with driver to stop them deliberately driving past you and hiding so they can claim waiting time 2) check they close the trip as you get out the car and make sure they see you checking 3) if price starts changing due to surcharge do not chase it otherwise you will end up with multiple holds on your bank account and not all of them will be refunded. 4) plan ahead and avoid short trips during rush hours 5) consider the traffic flow and place pickup on best side of road , if you select a pickup on side with heavy traffic you will get cancelled Pray that Uber comes soon !! About the Bolt app : It doesn’t allow any of the accessibility settings and if you have Accessibility enabled in anyway you will find the app unusable The app will freeze resulting in a charge to card but no taxi ride ! The app crashed randomly The size of the map is tiny It isn’t very good at finding businesses Even though you carefully place pickup pin on correct side of road the app doesn’t seem to convey this accurately to driver.AsteryskVersion: 104.0

✓ UnreliableDrivers cancel all the time before even arriving, Uber is more reliable in actually getting a ride.MootjeuhVersion: 103.0

✓ Driver Violent with child and RudeI recently had an extremely disappointing encounter with a Bolt driver, and I feel compelled to share my experience. The driver’s behavior was completely unacceptable, leaving me and my family feeling unsafe and distressed Scaring My Child: my child was terrified by the entire ordeal. The driver’s actions caused unnecessary distress, and it’s unacceptable that Bolt’s screening process allowed someone like this to be behind the wheel. Driver trying to scratched my child luggages and make they crying. Violent and Rude Driver: The driver exhibited aggressive behavior, which is completely unacceptable. Their rudeness and lack of professionalism were shocking. As a passenger, I expect basic courtesy and respect, but unfortunately, this driver failed to meet those standards Trip Cancellation: the driver abruptly canceled our trip. We were left stranded, confused, and frustrated. It’s inconceivable that a service like Bolt would allow such behavior from their drivers Physical Altercation: The situation escalated further when the driver physically pushed my husband. This is not only unprofessional but also dangerous. Passengers should never feel threatened or physically harmed during a ride. In summary, my experience with Bolt was nothing short of a nightmare. I urge others to exercise caution when using this service, as the safety and well-being of passengers seem to be of little concern to some of their drivers..T Ng PVersion: 136.0

✓ Bolt Is a ScamThis whole company has scammers working for them. My first ever experience with them, I got scammed. I got into the car and closed the door, thanking the guy for taking my ride request. He turns around exclaiming that I “slammed” his door. I was confused at first because all I did was close it. I keep trying to explain that I did not slam the door and he keeps insisting that I did. I then apologised saying that I was sorry if I did slam the and that I really didn’t mean to. He keeps asking why I slammed the door even after I apologised, so I asked “excuse me, I don’t understand” to which he said that he couldn’t take me and that I had to get out. I laughed and said this whole thing was stupid, he turned round and asked if I called him an idiot and I said sure. He turned round like a little kid and said he was going to complain about me. I went to report the driver and I’ve had 0 replies from the company’s customer service. I still got charged £15 for that ride even though I didn’t even take it. Use Uber. This app is..Bolt you are a scummy scamVersion: 61.0

✓ Bad customer serviceI have to canceled twice of the trip because the driver keep turning to the wrong junction before arriving at the pickup point. It delayed too long. So i cancelled. When i re-order, i got the same driver! Have to cancel him because he was like purposely doing the wrong turning. Both cancellation was charged and THE WORST THING THERE’S NO PLATFORM FOR YOU AS CUSTOMER TO COMPLAIN EITHER ABOUT THE DRIVER OR THE CANCELLATION CHARGE. BAD CUSTOMER SERVICE. They just want to ignore any of your issue. BAD BAD BAD SERVICE!.ChengdollVersion: CI.4.14

✓ Appalling customer serviceTook a ride which should have cost £30-£35. Driver took the wrong route after having asked me which route I would like him to take causing an 18 mile journey to turn into a 34 mile journey going around london instead of through london as requested and booked. Journey took half an hour longer too. Driver freely admitted to the error and suggested we contact bolt for a refund as the journey actually ended up costing £51. I did this and immediately got given a £30 voucher without even asking. Tried to use the voucher on another occasion and it wouldn’t work. The app kept refreshing and requesting authorisation. No issue with signal. No issue with funds available. Ended up having to get an Uber. Contacted customer services who, in the long and short of it, won’t refund my overcharge because I ‘accepted’ the £30 voucher, refused or couldn’t remove the voucher to turn it into a refund, I can’t use the voucher for more than one journey (could be a £5 trip but the whole £30 would be used to cover it) and they won’t extend the voucher either as we are obviously now under full lockdown. The voucher expires on 21st January. Original journey was 21st December. Beyond shocking customer service. An outright refusal to help..BarryS1986Version: 4.59

✓ Why can’t I cancel a ride without fee when a driver gets lost and time triples?Why can’t I cancel a ride without fee when a driver gets lost and time triples? So when you have an incapable driver who gets lost coming to get us and pickup time triples, I have to wait for the driver to cancel or I pay. Why wouldn’t you have something built into the app to support the consumer/buyer when such a situation occurs. When you see the potential driver going in circles 6 minutes away and pickup time stays at 6 minutes while you wait 15 minutes, you should have a way for the buyer to get out..American user sick of adsVersion: 99.0

✓ Unexpected price changes (+ 45% in our case!)We have been using this app regularly and it was working well in London (except for slightly longer waiting time for a driver to accept the ride). However, now apparently the price of the ride can be suddenly changed in the middle of the route without any notification or your consent. Literally, we accepted a ride for a certain price which suddenly ended up to be about 45% higher than initially quoted. There was no notification or any consent given, literally, after the ride we received a surprise. We contacted the support and been told the driver changed the route which caused the price increase. The driver did ask if we want to take a highway or a smaller road but there was no indication that this will affect the price. Overall a bad customer experience. I can understand the same ride can have a different cost depending on the circumstances, however, this should normally be agreed in advance between the driver/service and the customer but not in the middle of the ride without any notification..YulisomeVersion: 66.0

✓ 0 customer serviceM’y driver dropped me off hundreds meters away from my actual destination m. 0 customer service and only reply with not. 0 help at all. Crap platform.JesuisClara_Version: 114.0

✓ Constant Driver CancellationsHold your drivers accountable to confirmed bookings. I had 8 rides cancel on me within 3-minutes of arriving when I was on a time crunch. Very poor experience, ended up going with Uber. Would not recommend..Keeks323Version: 108.0

✓ Unprofessional driver and fake waiting timeVery unprofessional driver and unreliable app as it doesn’t shows actual driver time. My personal experience it’s shows driver 10 minutes away and that driver took 30 minutes to come. Even my money was deducted in advance before the ride that’s why I hesitate to cancel it if they wouldn’t return my money if I will cancel it and when I have contacted driver how long he will take and he lied by telling couple of minutes and took 30 minutes. Unrealiable and fake waiting time and unprofessional driver..PhulmatiVersion: CI.4.17

✓ Consistently worse drivers than uber/other apps, only reason to use is when they give cheap couponsAs title says. drivers always cancel, drop off at the wrong locations, smelly cars, you name it, and the app always shows pick up time that is shorter than actual pick up times to trick users. Customer support also only at most give £3 pound coupon for next ride if you go through a horrible experience (like if a driver drops off at a wrong location). You should request a chargeback from your bank if it happens (this will end up costing Bolt more so they might actually give you a refund). The only reason to use this app is when they give out coupons that make it cheaper (but weigh that against how bad your experience could be) - out of my 5 rides, 4 were bad/below average. Wouldn’t risk it for any important trips..Londoner__Version: 22.0

✓ SAD and BADI have 2 Bad and Sad memories with BOLT First is around 1 year ago with some aggressive driver who mad problem for me and my business partner during the trip ! And already Bolt just in a funny way promised us ! They will punish this guy ! ( Oh Mama ) The second is about 1 day ago ! I just forgot to finish my ride ! and they took from my bank account 90 PLN ! That’s really sad because imagine maybe I got some accident and I dead ! You should charge someone who didn’t use your scooter !?? That’s really big and bad bug BOLT or if it’s for some other reason there ! It’s really SAD because it’s kind of stealing money from people ! I am mentioning again ! I just forgot finished my ride ! and you could check with GPS it didn’t move anywhere! And for what reason you charged me ! I delete your app, as I got from my first story so far so good ! You don’t care about your clients you are just thinking about money ! If you care about your future clients update your app very much fair ! I hoped for rating I would use the 0 star but that one is very much enough for you BOLT !.MiMo.22Version: 4.49

✓ Not safe to ride with, dangerous for travelersMy first ride I took with them, the driver picked me up and took me to a location out of the way to where I was going. He got out of the car and told me someone else would be driving me. I told him I want to just get out and call another car and he blocked the door and wouldn’t let me out. The new driver came in, and started diving but the driver in the app was not him. He didn’t know where we were going and didn’t have the Bolt device with my profile. This was just some stranger off the street now driving me. He made a bunch of turns and again went out of the way of my destination. It took an extra 30 mins on top of how long my ride should have been. I asked for a refund and they offered me a 5 euro credit. Terrible!!!.Szn9Version: 70.0

✓ Why is it so difficult to get a ride?I've been using this service in Azerbaijan for three years. Over that time the quality has gotten worse and worse. It generally takes about five or six tries to actually get a driver to show up. Most of the time they never move, or else get to a place and then stop without responding to calls or messages. Worst is when they call and ask you to cancel – if you cancel too many times Bolt locks you out of the app (great customer service!). It's really a very frustrating experience. My suspicion is that part of the problem with the service is that they pay their drivers almost nothing. For example, a 15 minute ride might cost 1.75 USD, depending on the time of day. I'd gladly pay four times this if I only had to request a driver once and if the car had a seat belt when it arrived..Alex13498235Version: 85.0

✓ I do not see reserve a ride on home screen as the support says there is.A recent subscriber of the app and has used the service twice in past two days. Please correct your error in saying there is a place on home page to make reservation. Totally unacceptable service..9G9I9G9I9Version: 90.0

✓ Seriously bad - app, customer service, routesMy first booking was in London and the driver said he is stuck and would take 15 mins instead of 4 mins, so he can cancel. We agreed to cancel and I still got charged £6 cancellation charge. Customer service [Stefan] is unhelpful, outright rude and dishonest. They refuse to reverse the charges, £6 is not the concern but by principle putting the customer in a helpless situation is — if I cancel I get charged, if driver cancels (or not) I get charged. Since Bolt has access to my credit card, they think they can charge me whatever. Driver sounded genuine on the reason to cancel but it seems Bolt is happy to fraudulently collect the fee from me anyway. Being the only alternate to Uber in London, this app seemed a necessity but they’ve lost my trust. And Stefan, thank you for your coupons but they will not compensate for your dishonesty and outright lies..XrajivVersion: CI.4.14

✓ Pathetic. Wouldn’t recommend to anyone.Driver accepted a trip and then called to let us know we would be waiting 15-18 mins said yes that is fine. After waiting 30 mins I messaged to ask if something had happened. Driver failed to respond and cancelled my trip with nothing further said. Extremely poor customer service and no way to contact customer support after having fees taken from my account. Terrible way to start up a company..Nothappyat all 18274Version: CI.3.86

✓ Wow. Utter trashWe really need Uber in Cyprus. This bolt platform is garbage. It should be renamed to “stranded”. 90% of times drivers refuse the ride unless it’s a lucrative long haul. Just call a taxi, the price for a taxi is the same and at least they come pick you up. Bolt really really is garbage. Unfit for purpose. Do not waste your time downloading this junk..Harold247xVersion: 93.0

✓ Rude customer service and drivers cancellingI was charged £6 as a “cancellation fee” when I did not cancel the drive. The driver cancelled it and I was charged for not being at the car. When I went to dispute it, I was immediately given a dismissive message without any intention to discuss what went wrong. It was simply “the driver arrived at the correct location and cancelled the ride, so the fee applies. Best regards, Michael Bolt support”. In reality, the driver was downstairs for less time than it takes me to leave the door (I was waiting by the door and saw as he drove away as I went to leave). I’ve been charged £6 for a journey that cost £5 and never happened. I won’t be using this app again, and have deleted it because they wouldn’t see beyond the story portrayed by the driver. This app is run by people who don’t care about the customer, only profits - especially after COVID-19, possibly because of a sharp drop in sales?.JTD96Version: 43.0

✓ Unannouced increase in fareDon’t you think you should warn customer that the fair has almost doubled before directly deducting it from the card? I took a ride and we got into traffic jam and the driver had to do a bi detour because of the road construction. Because of that I tipped him off in cash before getting out of the car, only to fund out that the program had already generously compensated him for the extra mileage even though I had checked the fare just before leaving the car and it hadn’t changed. You shouldn’t just adjust the fare to your liking without giving a notice!.Zumm88Version: 89.0

✓ Bad driverI don’t normally leave reviews but the help support was truly awful. My driver was “5” minutes away for over 30 minutes, I couldn’t cancel without being charged when he clearly wasn’t coming to get me. He then started to get further and further away, 7 mins, 8 mins, 9 mins, 11 mins and after waiting 40 minutes was still going to be charged for cancelling. Had to text him and call him about 25 times and finally after begging for 45 minutes he cancelled the ride. There should be a way to contact bolt for situations like this so people don’t get scammed and left on the side of the road waiting..EmgamsVersion: 102.0

✓ Driver asks you to cancel, you’re stuck in appAlmost 40% of the times I’m using the app in Riyadh, Saudi Arabia, the drivers call you asking if you’re gonna pay by cash or credit card. If card is the case the will cancel your trip because they can’t get the money the same day. Some of those times the driver will wait for you to cancel the trip to save their reputation inside the app, which will make you be attached to that driver who’s driving in random directions for 15 or 20 minutes, without any possibility of getting another trip. They waste your time, zero profesional. If you cancel the trip yourself the app is gonna end up punishing you with more waiting time, and there’s no option to report the driver before the trip starts. For those cases, there should be a report button..Lc8801Version: 70.0

✓ Stealing from DriversI have used bolt in the past about two years ago and didn’t have this issue then but now after a ride completes it asks you to rate the driver which i rated ours 5 stars. On that same pop up it asks if you want to leave a comment or continue, i clicked continue to add a tip but was shocked no such thing popped up. The ride was marked as completed and then when i went back to the ride immediately it would not let me add a tip. After unsuccessfully trying to add one i reached out to customer service immediately and they took forever to reply back! First they said there was no way to add it, then they said i should have added it within 15 minutes of ride completion but that’s NOT AN OPTION! I would rather pay slightly more and use Uber than to not support drivers..WynterwonderlandVersion: 103.0

✓ Not being considerate to driversBolt is like a rip off... You work work work buy fuel pay commission and end up with a token. If your car develops fault, you’re a gunner! There should be conditions such as increase in fare if there are more than one passenger but bolt never looked into this.. The fare charges are too low compared to fueling ones car... One can be living from hand to mouth without any savings and that’s not a life bruh! If bolt really wants to help and impact lives then a good review should be done and stop all these nonsense driver rate or acceptance rate... bolt should also consider drivers location to a rider and add that to fare cost. Bolt is being unfair and if it goes on like this, sooner or later it will take a toll on the company.. That is if they care though or care “less” afterwards they (owners) already made billions of naira...RijanbansinVersion: 50.0

✓ BadWhen order a taxi it can take a long time to even get a driver to accept, then most times you have to wait about 10 mins or more for it to arrive and they never seem to know or come to spot you’re at. Then when you get to your destination have to tell driver to stop as otherwise they don’t seem to know where drop off is and go right past if you don’t, for which they’ll add a charge on. Then the price that you get upfront is never what you end up being charged. It’s always extra. So you have to contact customer services. You have to ask repeatedly the same questions to get a response. I was charged for a toll before when I’d been nowhere near a toll, when asked where toll was it was other side of the country!? Also been charged for waiting time when I’d been the one waiting for ages. Even when you message the driver to say where are they and why they haven’t come to the pick up spot they often don’t answer or they drive right past you and disappear again or park up somewhere else entirely. They also charge you for going past the drop off point due to them not seeming to know exactly where it is. Usually have to tell them to stop. Asked before if could take me drop off spot but they’ve refused and have had to backtrack and walk back and cross busy dangerous roads. Always seem to have an issue..Sasa-99Version: 77.0

✓ Driver refused to pick us up but took $67I enjoyed bolt until last night where I ordered a ride and my driver saw me and sped right passed me after I tried to wave him down he drove 3min away and refused to cancel the ride and so we did and charged me $67 or a ride I didn’t even hop in, the same thing happened with the second driver this is so annoying I don’t get how your drivers can refuse to pick you up and still charge you!?!?!? How does that work? I have reached out to you on the bolt app chat and social media and havent heard a word back I would not suggest bolt to anyone now..Rock lillysVersion: CI.4.05

✓ Charged for a ride that didn’t happenI would like to put negative stars if thats an option. I was charged for a ride i didn’t take. Since then i’ve been trying to contact bolt through the app but the customer service is horrible. As its been 5 days and still no reply. I was charged and have money taken out of my card when i didn’t take the trip. I am unhappy with this service and will never use the app again as i literally got scammed!!!! The reason wanted to cancel my ride was due to the estimated arrival was 6 minutes but he just drove further away from my location. (Which i have picture proof of). When i tried to cancel the ride, there was no option for it. I also tried to contact the driver to cancel the ride but he just simply rejected my call. SCAM!!.50nahVersion: CI.4.17

✓ Consistently inconsistentNot once has the expected pick up time been close to the actual wait time. Nearly 100% of the time it is at least double. The map is glitchy and I get the spinning circle a lot and is super slow to load. GPS can never pin point my location and is generally about a block off (Uber’s GPS is spot on every time). When you try to move through the map to see where your driver might be and if he is even heading in your direction, it automatically puts the map back to your location. Quite annoying! The drivers has generally been nice but I have had a couple that won’t listen to which route I would like to go. I found out at the end of one trip he couldn’t speak English or understand it, it seems. The quality of the driving has also been of a poor standard (much like uber). At least you are consistent at been ordinary Taxify..MrwilldogsnrVersion: CI.3.69

✓ Stranded in the middle of nowhere.I was dropped of from my carpool to a small French village, and scheduled a ride in advance to get to my airbnb in the next village. But I wasn’t notified that there were no cars available until the moment one was supposed to arrive. And my cell battery was low, and I had to brainstorm on the spot. Luckily my host picked me up but this app in completely unsafe, unethical, and a fraud..LilytingtingshangVersion: 102.0

✓ Stay away from this app!I have been using bolt extensively for quite a while already. And im never using them again. Tons of issues: - For some reasons a lot of bolt's drivers take orders only to drive away from the customer's. And when you cancel the order you'll get penalty charged. This happens very frequently and I expect there's no proper screening when it comes to bolt's drivers. - They recently allow drivers to accept orders prior to finishing their current order, the problem is: they dont let you know how long it will take the driver to finish the current order. So I ended up missing an important trip solely because the driver took my order and went around the world to drop off his current customer only to be 30 minutes late to pick me up. So unreliable when it comes to this. - Customer service is terrible, they told me I could either get £5 or a full refund to my payment method. I chose a full refund and they suddenly said I am not eligible for a full refund solely because the trip has ended already and doing so would take the money away from the driver. Very very disappointing app. I'd rather use the other app..Wo Yao FuyunghaiVersion: 84.0

✓ Downhill disasterGone are the days of Bolt (formerly Taxify) having great customer service, competitive fares and good deals. As it’s gained popularity it has just become another Uber. They won’t even refund “fees” when the driver makes mistakes or forces the passenger to cancel. They underpay their staff while also overcharging their customers. They jack the prices up by x2.5 if your driver cancels, meaning you have to pay more to get the same journey you had booked only 2 minutes earlier. Utter rubbish..Aaw93Version: CI.4.01

✓ Always got canceled in the last minuteIf you’re in a rush to work, NEVER use BOLT. I live in a town that’s not quiet at all in Manchester. It’s been always a long wait for the drivers, and finally you see they’re close to your location they cancel your orders🙃It said it would take 2 mins to my pick up point this morning. Didn’t wanna let the driver wait for me so I only sent out my order when I was ready to go. Then my order was passed onto the drivers one by one. Finally someone picked it then it was 6 mins wait and I waited and it got canceled🙃 Tried Uber, the car came within 1 minute. This is just a typical experience I had with bolt and Uber in the past 2 years. I don’t know why I still gave hope to bolt this morning. Uber rarely cancel orders or being unable to find a driver for me. I had enough with bolt today and deleted the app. Don’t waste your time in vain. They’ve got not enough drivers to cover the city..怎么这么贵？Version: 110.0

✓ Unreliable, charges for ghost rides that do not happenThe app and service is frequently unreliable. Rides are often ended and charged without the actual ride/pickup happening. The app has few safeguards built in to detect driver fraud, unlike other ride share apps. There is no direct, easy way to contact support, either..DB9CSVersion: 117.0

✓ تطبيق سيءخدمه سيئه جدا !!!!!! التطبيق فاشل والسواقين مسلكين مجاري قلة ادب وحيا وعيونهم زايغه ويتلفتون وقوه عين حتى السيارات معفنه ومقربعه كلهم والله على ماأقول شهيد بلا مبالغه والسياقه مخيفه كنك في قطار الموت هذا التطبيق اسوء تطبيق استخدمته في حياتي الله يخلي اوبر على ذي الاشكال الباكستانيه والبنقاليه وفعلا كل تجربه اسوء من ثانيه وكل واحد لسانه اطول من ثاني اللي يتكلم بجواله طول الطريق وينفخ ويصارخ ولما اقوله له سكر المكالمه انت معك زبون احترمه ولا بنزل !! قالي يلا انزلي وبكل وقاحه !!!!! والثاني اقوله وقف الصراف موقفلي بعيد طيب شلون اصرف ؟ قرب السياره شوي يقولي لا مااقدر انتي انزلي واصرفي بطريقه زباله عمري بحياتي ماتعاملت بالهطريقه !!!!!!!! مانحديت عليهم الا لانهم اجانب وغلطت !!!!! هذا غير لما اطلب وادق عليه وينك يقولي معي زبون ماخلصت 😂 طيب ليش فاتح الطلبات!!!! فعلا التجربه بينتلي!!! مافيه زي السعودين الله يخلي عيال بلدنا المحترمين عمري ماشفت منهم هل التصرفات! واتمنى ابو بكس والبنقالين مثل هل اشكال كلهم ترحيل ماخرب بلدنا وصخها غيرهم.OtherselvesVersion: CI.3.49

✓ UnreliableLeaving a review has an opportunity cost. I don’t want to waste my time leaving a detailed negative review because it’s just not worth my time. For Bolt, though, I’ll make an exception. I decided to try Bolt for the first time this weekend. I was in a rush, and Uber wasn’t connecting me to a driver. I downloaded Bolt, thinking I’d give them a chance to win me over. This was a Friday. Bolt tried to connect me, failed, then reconnected to a driver, failed again. At that point, my Uber had connected so that’s what I used. Flash forward to Sunday. We’re in London, pubs are closing. My wife and I are ready to go home. The bus (love it) will take 45 minutes. Uber will take 20, but costs an arm and a leg. Bolt is half the price, and only adds a couple of minutes of wait time. I select Bolt. A six minute wait turns into a six minute wait. And another six minutes. Three minutes have elapsed, and it’s still a six minute wait. I’ve been connected to a driver - hurray. Except my ride is cancelled. I decide to take the bus. My wife wants to try Bolt on her account. We connect to a driver. A three minute wait turns into a four minute wait. The driver cancels. We end up taking the TfL bus. It’s reliable. I delete the Bolt app. I leave this review. I hope that others don’t make the same mistake. Peace out Bolt, good luck ✌️.Icp0492Version: 42.0

✓ Poor Bolt Driver Service and Client service in GhanaBolt has a very poor driver service as well as poor client support service in Ghana, I tried using their service but due to the poor service, I will recommend that NO one uses Bolt services in Ghana. My ordeal was a day that 5 out of 5 request that all request never happened and I ended up using a local Taxi service which was high but reliable. Out of the 5 request for Bolt to pick me to my destination, 4 Bolt drivers ‘ out of the 5 ask me to cancel my trip which I declined doing so since I am not the one who wanted to cancel the trip. The Bolt Drivers’ were giving me some fanny excuses “Sir I am stuck in a traffic, I will be there soon”. While the app will be showing that driver will pick you in 4minutes and this minute has elapsed and it heading to 10minutes. Then then driver will chat you “ if it is taking too long cancel the trip for me” this is one of the excuse from a Bolt Driver. 1 out of the 5 request was more than worse. “the Bolt app indicated the Bolt Driver is driving me to my destination. O my goodness, this is bad for a service provider like Bolt to have this. Hello guys kindly do not use Bolt service at all. Thank you.Nana Gh 17Version: 92.0

✓ UNRELIABLE AND INCONSISTENTI have been using bolt around Thailand for a while now and the quality of service has deteriorated significantly. Highly unreliable drivers who continually try to re negotiate the quoted fare. I was picked up by one driver who left me on the side of the road in the hot sun , with luggage and in the middle of nowhere because I wouldn’t t pay 500 baht more than the quoted fare. Another attempt to engage a bolt taxi also failed as the driver could t locate me on the bolt mapping system. A third attempt ended up with the driver changing his mind about the trip to the airport after accepting the fare. In total I spent some 40 mins stranded in the sun with luggage. Eventually a meter taxi drove past with a really nice driver and I got a ride at a fair and reasonable price..Wongai64Version: 70.0

✓ They may overcharge by 70!!!I was using this service to n daily basis. In most cases drivers are professionals, but last time I got driver who didn’t know rotes or specially was driving wrong directions to increase driving time. When we riched the destination application showed 70% MORE amount than ride costs. Regular taxi would take 16-20 GEL but this application charged 35 GEL !! CARL 35. Even driver was surprised by this amount, when I said it’s too much driver said that application sometimes overcharges, he agreed with me but said if i won’t pay he will have to inform Taxify to block me. So I payed having hope to refund that amount. I contacted them trying to proof that I was overcharged, asked them to check rotes driver took. Young woman from support checked and agreed that driver took wrong directions and it made about 4 additional KM and didn’t say anything about crazy charge they took. So they agreed that driver was hitting cycles around city( we several times argued) and agreed it was too expensive but they do not gonna refund. So if are ready to be overcharged because application decides that you are capable to pay go a head. I was using this app to go to work and back everyday and I had five star rating, but decided to delete it..Deceived user. OVERCHARGEDVersion: CI.3.66

✓ Outdated maps and cannot tip driver!I normally use the U*** competitor, but received a discount promotion for Bolt. The reviews I read claim you can tip the driver within 15 minutes of completing the ride. I was short on change so thought I could just tip in the App. Nope. I then read that one has to apply the tip within 15 minutes of the end of the ride. Still, nope. It really irritates me, because these guys are out driving for this company on holidays and I can’t give them a little extra for their efforts, while Bolt corporate still generates revenue for shareholders…. In addition, I’m not sure what geo location map they use, but it needs to be updated, as I have had to cross the street on several occasions with heavy bags, after realizing they can’t find me. The second time it happened, they were off by 3 km! I would have had to eat that fare had I not noticed it. Bolt developers, you need to step it up!.MommaT112233Version: 77.0

✓ AwfulWhether it was the driver’s or app’s fault that I was charged double what I was quoted to a trip to Heathrow, I don’t know, but what truly p*ssed me off was the customer service LIES when they insisted that the extra charges were in relation to not-yet-existing Heathrow drop off charges and again non-existent “severe traffic” (if there was severe traffic I would’ve been panicking bc I was already running late). Trip was in September and Heathrow charges were not implemented in October. I think the driver cheekily drove in the slow lane to make it look like there was more traffic than there was too, I noticed that during the trip but didn’t say anything. Modern technology is far too easy to manipulate but when a company supports that manipulation and refuses to refund what is owed, instead provides account credit that I’ve specified I cannot use because I’m not in the UK for the period of time it’s valid for, can only be the result of perpetuating and encouraging idiocy in the workplace as well as a flawed system. Never had this problem with any other of the apps like this. Bolt is a joke..Powla57Version: 35.0

✓ DO NOT USE THIS APPNot only does this app have horrible customer service, but the drivers are stupid too. one time i was going somewhere that was supposed to cost me £3.80 and it ended up costing me £4.40, i know it’s not a lot more however i didn’t have the money at the time and i needed to get home. authorisation didn’t go though of course as i only had £4 in my account. i contacted bolt to see why the price was more then it listed and they said that the driver added a wait fee!??? at no time was this driver waiting, i was outside ready and he called me twice to ask for directions to my pick up location. i al disgusted by the lack of customer service on this app. i refuse to pay the extra money so some driver can get payed more because not only did he add a wait fee for no reason. he was also rude and ignoring my directions to my home as he “didn’t know his way around” why be a driver then? or use a satnav? this app is an absolute joke and i wouldn’t recommend this to anyone. USE SKYLINE OR LITERALLY ANY OTHER TACI SERVICE.The bad update noticerVersion: 44.0

✓ ScamThis app is one of the worst apps I’ve used, they scam your money and you don’t even hardly get discounts. How can you amend a journey on the app when it doesn’t even give you an option to update it or add or remove a second journey. I got charged for 2 drops after I confirmed it was one journey because the silly app wouldn’t allow me to add/alter the journey, i confirmed the price of one journey and the second passanger had to get off at the first drop, however i still got charged for both drops and the driver was as useless as the app itself. As of recent months this app has scammed and some of the drivers are just unbelievable. I do not rate this app as i no longer believe it is a good app to use. Seriously gotta make some alterations to this crap app. I wouldn’t be surprised if they lost alot of their customers. Very disappointed with with bolt as i used this app frequently for work. Waste of time and big time scammers!!!!! AVOID!!!!!!!.Aiish86Version: 60.1

✓ Needs better mappingIt’s Uber, except not Uber, so I want to like it. Unfortunately the pickup estimates are so badly broken. It often will say 2 or 3 mins for a pickup and nearly every single time the actual pickup has been at least 3 or 4 times longer. Too frequently it will say a couple mins and then update and say 10 mins after its realised it was very very wrong. Fix your algorithm..SkeoVersion: CI.3.39

✓ Dangerous driversI use to consider bolt safe and reliable until I encountered a very dangerous driver. He was rude, abusive, intoxicated and dangerous. I even tried calling the local service number provided by bolt for safety in my country but they said they had no relation with bolt and had no idea why their contact was provided. When I reported the ride, it took bolt a whole day to even respond that I didn’t even see it. When I finally saw it, they considered “flagging” his account a solution. My surprise and confusion got me to review the app. He was even using someone’s account. After bolts response, it finally dawned on me that the driver was bold in his actions because he knew his employer won’t do anything about it considering I was even pregnant..Angry customer😡😡Version: 100.0

✓ The absolute worst. Do not waste your time and money!!!I tried to use it twice today. First for an airport pick up it told me to go to a specific pick up area. The driver went somewhere else. Then he couldn’t find where I was and I don’t even know if he was looking for me. Then he stopped answering. I was forced to cancel and pay a 15 euro cancellation fee. I gave it another try for a simple ride within the city. The app mis-located my gps position by a block. I couldn’t correct it. I tried calling the driver twice, messaging, and sharing my location with him not willing to drive around the corner in the pouring rain (the reason for the ride) to pick us up. He drove around elsewhere except where we were for the free wait time and then cancelled on us, costing me another 7 euro fee. I’m never using this unreliable app with shady drivers..Itsy_spiderVersion: 109.0

✓ GPS for pickup is not working correctlyI used Bolt twice in Budapest. Then on my 3rd attempt the driver passed us and stopped two blocks away. Fortunately we saw where he stopped and he was still there as we inconveniently had to run to catch our ride. The next time I used your app (also in Budapest). The driver had an incorrect pickup location. We used the chat feature to contact the driver to give him a precise location but he could not be bothered and cancelled. I am now in Vienna and the first time I used your app the driver went to an incorrect location and cancelled. Tonight (also in Vienna) we saw the driver stop about a block away and before we could get there he cancelled and drove away. We have never had issues like this whenever we use Uber. (Also, their price is always lower). You need to correct this problem while you still have customers willing to put up with an app that cannot locate the correct pick up point..HyprattVersion: 67.0

✓ Mixed bagBolt is decent price wise and that’s why I use them sometimes. The problem is that it’s hard to get a ride, similar to uber (not as bad) where for a long time it searches for a driver and often you’ll have drivers cancel on you after accepting. Sometimes you’ll be waiting say 15 minutes and the driver will cancel a few minutes away. If you have an appointment, accept you’re either going to be really early or really late because you need to leave well ahead of time because you don’t know how things will go. Sometimes the cars are fine, sometimes they smell awful. Sometimes the drivers are fine, sometimes they’re rude or almost hostile, or they’re suffering from a bad case of road rage, almost getting into accidents and swearing and shouting in front of passengers. I think they need to vet their drivers better. But on the other hand, some drivers really are great! And I wish Bolt would get rid of the tip time limit on their app. Sometimes I don’t have time to tip right after the ride ends, for example if I’m in a hurry or I’m in a sketchy area and don’t want to use my phone in the street. There have been drivers I’ve really wanted to tip and I’ve reached out to Bolt only to be told that there’s no way to do that after the very short time limit (like 10 minutes? can’t remember) has passed. So be cautious but they aren’t always bad. I still use them on some occasions because of the price. I just think Bolt needs to step it up a bit..Xenu961Version: 100.0

✓ Fake Arrival Time & Car Tracking on MapSo annoyed with this app!! Definitely the worst of all of them. Sticking with Uber from now on. The driver arrival times are fake! It says the drivers have arrived when they are far away. Today the driver arrived and within a minute started driving away as if planning to do the route of my journey. I called customer support and was told that the driver was just around the corner of my house even though on the map it showed him miles away. Was told to look around the corner, which I did and the driver wasn’t there. Customer support then contacted the driver who claims he waited for 6 minutes and customer support claims on their system it showed he waited for 6 minutes, which is funny because their system was showing that he was there even though he wasn’t. With the time of me ordering the car, waiting the 2/3 minutes for him to get to me and my call to the driver and customer service there is no possible way the driver waiting 6 minutes. I even have the screenshots to prove it. Then customer support tells me I’ve not been charged and they are offering me £3 off the next journey. #%# %*^! This isn’t the first time this has happened, the drivers do as they please! Stick with Uber, this app is trash! Deleting it immediately..Livvii_xoVersion: 4.22

✓ Got charged but don’t use. Beware.Beware.Bdcan1963Version: 102.0

✓ Terrible experience and ripped offThe price for the journey was £21. Drive turned up on time, however, only waited for 1min and he started saying I have to charge you extra I said ok, asked him to pick up a friend too just around the corner. He agreed and I promised him to pay him the extra ( £10) . At tthe drop off, I paid him £10 in cash and he seemed very pleased. To my understanding I thought I would get charged £21 on my receipt as I paid him the extra £10 in cash. However, my receipt showed £29 instead of £21 with wait fee and so on which I couldn’t get my head around. So in fact the journey cost me £39 instead of £21 with a horrendous experience as the driver was unbelievably rude and impatient. I must admit that I have had pleasant experiences with Bolt in Estonia with nice and polite drivers. Bolt should make it easier for customers to be able to contact the customers’ support team by phone if any issues arise as drivers who doesn’t conduct professionally and keep asking for extra or cancellation should be taken responsible for their action and customers should be compensated for inadequate service. I have tried to complain and ask for answers but no luck. For me this one time terrible experience is a reason not to use Bolt again unless receive apology and compensation..Leo 1361Version: 33.0

✓ Deceiving fee estimations - tolls not included!I made a complaint stating that the estimated fees for a ride were consistently higher than the highest part of the fee range. Support responded and told me that “price estimation does not include tolls, as that is the client’s choice if they wish to take that route or not”. No where in the app does it tell the rider this. Suggesting a route that is along a tollway, then providing a fee range, and NOT telling the rider it doesn’t include tolls is flat out deceiving. If you are use to Uber, which does include the tolls in its estimates, you will get duped..Chuckles2811Version: CI.3.38

✓ Nightmare driversMy 15 year old brother decided to go to place that’s 7 mins away from home as he sat back in the car the driver insisted that he comes to the passenger seat and started to try kidnap him by saying “I have a PlayStation in my home wana play?” But my brother was smart and scared the driver by saying my dad is tracking my phone and he’s going to come to the current location if the driver goes the wrong way and the driver tried to sexually touch my brother in Saudi Arabia kissing someone’s nose shows some type of respect but we are from Egypt so we don’t do that the driver kept touching his hair’ inner thighs’ hands’ and took advantage my bother had shorts on as he also kept touching his knees and the driver acted like he was helping my brother by putting the seat back bec he thinks my brother is not comfortable and he puts the seat back on the way back he was sliding his hands on the short till he reached his private parts and my brother scared him and called the cops he immediately stoped and was focused on the road till my brother was in his destination.($)(&(@)(&(&()(&($(74'fidjdVersion: 75.0

✓ UselessRegistered for an account using all of my personal data, after registration, the app doesn’t let me request a ride with any of my international credit cards that works perfectly with every merchant in foreign countries. The app doesn’t even let me request a ride with cash payment option, since my account has “suspicious activities”, I haven’t even had a single ride, what suspicious activities????! I’ve decided to walk to my destination instead since none of the payment options were working. A few hours later, I get a notification from my credit card company saying €30 was charged for a Bolt Food order in Latvia (I was traveling in Georgia)!! I definitely did NOT order this and froze my credit card immediately!!!! Not only does this app not work, it also leaked my credit card data. I tried to cancel my bolt account immediately but the only way to do so is to contact support. Support hasn’t responded to me in over 5 hours, this is completely unacceptable. Never again..都就快Version: 38.0

✓ SCAM THEY STEAL YOUR MONEYThey have this policy where after paying for your bolt ride eg say (15£) they’ll cancel the payment after you was in the bolt, even though the money has left your account and gone to bolt then they’ll then put you in debt in your bolt balance for the same price as your bolt eg £-15. So you have to pay that off and end up paying £30 in total and if you contact costumer service about this they’ll say they cancelled the payment due to insufficient funds even though the money literally left your account so it makes no sense and they’ll refuse to refund you. This has happened many times they say bolt does this to check that the costumer has sufficient funds. Drivers always drive to wrong pick up location and then charge you extra when you try to be flexible and walk to where they’ve driven for collection. I HATE BOLT SO MUCH they owe me over £30 which is very frustrating as I have worked so hard for my money and I also work in retail and know how to deal with unhappy and costumers and bolt does not..Charlotte.ceceVersion: 49.0

✓ Bolt is not cheap and affordable and it’s full of extortion.I use bolt app up to 2 to for times a day. What’s annoying is the fact that the rider asks you to level up their dedicated prices because the generator of the app is incapable. I know this would be swept under the rug and possibly not being tackled. I don’t imagine someone being at the verge of death but keeping her calm yet, some driver giving you negotiations when you are in their cars. To crown it all, when it is midnight, it is four time the bolt price, I have reported many riders and you guys didn’t do anything about it. Also, they cancel on us without our knowledge after picking us up to our destinations and end up negotiating the price once we wan our destinations. Is this bolt strategy or driver’s strategy?.Adeniran oluVersion: 121.0

✓ Worst customer serviceI asked for a ride from my hotel to airport，but the driver didnt come and pick me up. he strated the ride when he is 5km far away from my pick up location and went to an opposite location. i called and messaged him to cancle the trip，but he cancled it 8mins later. and Bolt charged me for this trip for more than 20 dollars. Bolt customer service promised to settle the problem，but they didnt contact me any more after that. I think I will not use this app any more. How can they fool customers like this？！.Shining——hongVersion: CI.3.99

✓ How many app designers are there in the world?And why can none of them make a functioning app? This app is worse than Uber, and Uber is a frozen toilet seat stuck to your thighs. Imagine functioning more poorly than that. Bolt did! Then they made it! How many app designers exist in the world and not one of them can make a basic yet functional app?? Or y’all are paying your terrible friends or something but JFC, get it together. There is no map function. When you go to schedule a ride, it changes the address if you aren’t at that spot. Why can’t I schedule a ride to the airport before I get home? Is that truly too complicated for you? And why can’t I SEE A MAP of the ride I’m scheduling so I can make sure this trash app is doing what it’s supposed to??.Krb312Version: 99.0

✓ Worthless/danger CAR-Share app!It is one of the most worthless/dangerous Car-Share app I ever use. If you chose to use this app be prepared to constantly deal with scammers at your own risk. Apparently, every driver after accepting your ( ride request ) with the specified COSTS , they are asking for more money, often they’re DOUBLE up the costs! Now, if you’re still awaiting for driver to pick you up, you can report it to the (customer support) which is basically worthless! Be prepared to be ignored and in most cases you will be waiting for some worthless answers. Then in the unfortunate case you’re already with the driver you will have to deal with that on your own terms, but not everyone is 1.90cm for 90kg ready for action, so be careful and choose wisely. My advice? …if you can, just AVOID to use this APP at any time..Mr nobody80’Version: 111.0

✓ Terrible and Frustrating AppThe current location feature doesn’t know the meaning of accuracy. Bolt always like to estimate that your location is in the neighboring city which always about 10km away. Mind you this is the same feature that other ride share applications use, but this issue always happens with Bolt. They should prompt the user to either select the pick address or use current location service, but they for some reason decided to make everything inconvenient. Apart from the outrageous pickup wait times, which could span for about 30 mins all while the app still says driver is 2 mins away, the driver license registration was wrong. I was expecting the license plate number listed on the app, but in reality it was completely different. I don’t understand why they don’t do driver information check up. It’s a matter of safety and safety should be their top priority. Sadly, it’s clear that money is their number one problem..King.MufasaVersion: 109.0

✓ Not safe to use this app,Thief driver and thief companyUK Liscence number: SD69HLA, driver steals our bag and turned off his phone. We lost a bag on his car, called him very quickly about 2 minutes later, he said he has the bag and has no problem to return to us later on in the day. Later on he turned off his phone and disappeared. We contacted bolt, the only thing bolt said is driver says he doesn’t have any bags from us. We explained the driver changed his words, it’s obvious he was going to give back the bag because we said in the phone call that we are happy to pay him £100 for sending the bag back, then after he checked the bag he realised he can easily take the cash himself and doesn’t need to send back the bag. But for us we still need the cards and everything else in the bag, We are even fine with him just taking the cash he wants and give back the rest but he doesn’t even have the least humanity that most thieves nowadays have to give back the rest of the bag that worths nothing to them. At this point bolt disappears as well, never replied..ClaireMiaoVersion: 65.1

✓ Worst service ever!I will never use this service again! I was left at the airport for over an hour waiting for a ride to arrive and the first driver was not answering my calls or texts, so I was left waiting not knowing what was happening and he never came so I had to cancel. Then the second trip I booked, the app told me the driver was 4 minutes away, but when I spoke to him he was actually 15 minutes away, he also didn’t know where the location was at the airport for collection but it is literally the only option the app gives you for a collection point? I waited 25 minutes for him to arrive and then he cancelled my trip! He was also extremely rude on the phone. I have never thought that the service has been up to scratch whenever I have used this app and this has now made up my mind that I will be deleting the app and will use far superior services like Uber and Addison Lee instead..****AnonVersion: 28.0

✓ DELETE THIS APP IMMEDIATELY: Driver issues, charged and no resolution from taxifyFirst ride: driver never picked me up, started the ride and cancelled immediately. The app charged me $4.50 and no one has responded to the online chat issues reporting function (now one hour later). So basically, the driver has been rewarded by taking payment from me, even never having picked me up. The company isn’t taking any responsibility for the issue and has chat function that is completely useless. Delete this app immediately. Save yourself some pain and dollars and use Uber..SelhpetsVersion: 3.30

✓ Unreliable service and hidden fees.Expected arrival times are wrong, drivers don’t seem to know their way around. We had 3 cancel on us in a row because they weren’t in the right lane to turn into our street. It often says 1 minute expected arrival when it’s at least 5 minutes away. I was charged an international fee because their bank is in Estonia!! That was never mentioned when I added my credit card or at the time of transactions. This is not an ethical online service and hides fee information deep in the terms and conditions..Finnish learnerVersion: 3.30

✓ RespectMeI love this app but.. When I write place to go it didn't show the street you should fix then its perfect.AR0092004Version: 3.26

✓ THEY KEPT CANCELLING MY RIDE!I’ve had good experiences with this app before. But what really matters is that you expect consistency in an app (especially in one like this) to show us that it is reliable. Today the app kept cancelling my ride and saying I have insufficient funds, even though I’ve checked my bank details and my funds are definitely more than enough. Step up your game taxify and fix up your app systems. Because there are people who count on share rides to get to places. Although the price is cheaper than Uber, the service is unreliable..Steph_a1993Version: CI.3.39

✓ Innacurate arrival timeUsed the app a few times now. It’ll have an estimated time when you enter your pickup point, in my experience when the ride is booked it will be double that. I’ve also never had a driver arrive within their own estimated arrival time (it updates live so it will either not change for about 5 mins or will just keep ticking back a few minutes when they get closer). Overall not a huge issue, just very frustrating if your under time pressure because everything takes so much longer..MissMeegzVersion: CI.3.34

✓ Charged for trip that never happenedVery glitchy app and no support. First the app said the driver had arrived at my location despite him being 13 minutes away. There was no cancel button available the app allowed the driver to start and complete the trip without ever picking me up or even coming close. Somehow the app calculated that I had been picked up and dropped off and charged me accordingly. Support is useless and haven’t replied to me yet - 12 hours later. Uber may be a bit more expensive but at least the service is consistent..UberbetterVersion: CI.3.36

✓ Might as well use any other ride sharing appOthers have said this but drivers cancel all the time. I booked a ride today, it said the driver was 9 minutes away. Ok, not too bad. He’s moving around on the map and then stops for 15 minutes in one place. I message to ask if he’s still coming (seeing as the drivers tend to cancel for no reason) but got no response. I call customer service because it’s now been 20 minutes and I don’t even know if my driver is still coming but I can’t cancel the trip because I’ll be charged. The rep was rude and hung up on me. Eventually my driver arrived 30 minutes after I actually requested the ride without a word to me. I’d rather pay more money for a decent service honestly. My last ride I was overcharged even after accepting the set price because the DRIVER got lost before even arriving to pick us up 🥲. So yeah, I will be avoiding Bolt at all costs now..Xeph938Version: 34.0

✓ They just unofficially borrow your money for up to 10 daysUsed them in the past - not so much of an issue just an alternative to Uber. But wait till you cancel a ride. To be clear - I mean cancel within 2 minutes because the time estimates was ridiculous (central london so should have been quick) They money was actually taken from my credit card. 3 separate chat sessions and each time a completely incorrect copy and paste response stating it’s just a pre-authorisation. Funny, as I am looking at my transactions and I can clearly pre authorisations and transactions. I’ve called my credit card company twice now after being lied to by Bolt. They have confirmed the money has left my account. The last comms from Bolt said it can take up to 10 days and they had the temerity to say it was down to the card issuer- who after (another) call to them confirmed it was 100% down to Bolt. So they lie, and they borrow money without authorisation. What’s the big deal- it’s only £25. We’ll do that enough times and they can do pretty well out of that on money market. Also it’s the principle. How about I take £25 from them without asking and hold on to it while claiming I didn’t. I would be less critical if they hadn’t been so shamelessly dishonest..Bigyank_ukVersion: 98.0

✓ Appalling service and terrible securityI have been trying to contact Bolt for months because someone is using my email address to use the Bolt service. I have received zero support from the Bolt team and have tried contacting through email, Facebook, Instagram and the support inbox on the Bolt app. All I have received from Bolt are auto-reply messages telling me to contact my country’s support team. There is NO support team in my country because Bolt doesn’t operate in Australia. The last message I received on the app’s support inbox was “your case has been closed”. Seriously horrific service and I am concerned about their lack of basic security. If someone can use my email address to use their service then doesn’t this open them up to people using fake identities and contact information?? Would not recommend anyone to use Bolt..Ella GravVersion: 32.0

✓ For all the people that use Bolt and UberInstead of complaining here about drivers read this review: both Uber and Bolt are scamming the drivers : as an example, you are getting charged 30 pounds for a 15 mile trip and the drivers will receive 12 pounds ! Who do you think will accept that trip ? That is why the drivers keeps cancelling your trips ! No driver will wanna be stuck in traffic for 1 h for 12 or 13 pounds ! Another thing : If you are late to work stop rushing the driver to get you to the destination fast ! No driver will risk his license just because you are too lazy to wake up early! Start tipping the drivers ! All of you want cheap rides but no one will tip the driver despite the fact he is rushing for you to get you there faster ! All of you say “ Thank you “ but we cannot pay the bills with a simple “ Thank you “ ! Wake up people ! Or get a black cab where you will pay triple the money. All you people do is complaining all day and want discounts and free stuff but give nothing in return!.Iulian StefanVersion: 132.0

✓ Not reliableI had a really bad experience. First the driver went to the wrong way, which makes me wait for another 10 mins. And then I called the driver but he did not pick up and ignored my call. He continued to drive to the opposite direction. I tried to call the company service to see why the driver could ignore customer’s phone and canceled my trip. But nobody at customer service answered the phone. So I wasted nearly half an hour to try to solve that nonsense situation. Ridiculous Terrible.Truthteller melVersion: CI.3.86

✓ Stopped working after one rideI’m a regular Uber rider who wanted to try something new. Worked once but refused to work a second time. Taxify support is hard to find. After finding the email address somewhere else, it took four contacts and eventually they told me that my account had been suspended and to unlock it I had to send a photo of my passport. ?!? No explanation. Never had any problems with Uber - I have over 400 rides with them. I don’t trust Taxify support if something goes wrong to be there for me..Nickname123456789Version: CI.3.34

✓ Drivers are unprofessionalI’ve been using bolt for a month now. I had a few good journeys but 2 horrendous ones recently. The first occasion I was told to not cross my legs in the car because it “might” touch his chair. So apparently bolt encourages people to sit still and not move in the car, which was the response I got from customer service and no refund. The second time, I had a dental appointment and ordered a cab, the driver came and then he said where are you going? As soon as he found out what the location was, he got frustrated and swore and said “this is too far man I’m tired”. I asked why he had accepted it in the first place if he didn’t want to go too far. I didn’t get any proper explanation and no apology. I was in pain because of my dental extraction too. So I had to cancel from my end because he said he couldn’t do it. He said he would text bolt and let them know. And I messaged Bolt 3 days ago and still no reply. They have charged me £3 for this trip that didn’t happen. Terrible terrible drivers and very bad customer service. When incidents like this happened with Uber, they would always refund and apologise..Kazem SharanVersion: CI.4.04

✓ HORRIBLE! HORRIBLE CUSTOMER SERVICEI’ve had many problems with the customer support l, once the driver started screaming at me and demanding for me to leave the car! Although I ordered a bolt premium! The driver asked me to leave the vehicle and wouldn’t cancel the ride (if you have started the ride you as the customer can’t cancel it) I called the support they apologised and lied to me saying they will put 50£ worth of rides to my account. The next day my account was disabled, bolt demanded i provide evidence or they will dismiss this case. I didn’t get the money back for the unfinished horrible ride and no “50£” worth of credit. Another angering event was when the driver didn’t wait for me and just left starting the trip (as i said before this app does not provide a chance for the customer to cancel the ride once the driver has started it) it was also a bolt premium. I called the support multiple times, they have told me that they too can’t cancel the ride. The money has been deducted from my account AGAIN! DONT DOWNLOAD THIS APP!.EvolvingihsanVersion: CI.4.17

✓ Unprofessional serviceAfter being a regular uber user i thought id give this app a go but just after my first trip I was shocked. the driver was unprofessional the car absolutely stunk and the seats looked like they were covered in some kind of bodily fluid. When I reported this bolt told me they will refund me £2, this amount was never refunded. On my second trip the uber driver was parked across the road from where I wanted to be picked up, he saw me and did not move his car to where I was and waited for me to cross the road and walk over, then once I was seated in his car he took 5 minutes setting his preferred choice of music before setting off which made me late to work. The 3rd time I was paired up again with the driver whos car was an absolute mess and stank so I cancelled the ride. Why would bolt pair me up again with the driver I left a bad rating for with a clear reason why. I won’t be using bolt again..Minaa_mVersion: 63.0

✓ HORRIBLE !!!💔🤬😡Wouldn’t even advise my worst enemy to use this app. It’s a BIG SCAM! I took a ride which was meant to be 4500 but an additional 2k was put to it. I ended up paying 6500 for my ride. After my ride, I got an email from taxify showing the amount the ride was(4500).I quickly sent an email to them saying that I paid 6500 for it and I wanted a refund of 2k back. After carrying out the investigation, they asked me to send my account details so as to make a refund, which I did. For 5Good weeks I kept emailing taxify saying I haven’t gotten a refund back and they kept replying my emails saying they would make the refund soon and I should wait a little. To cut the long story short, I never did get a refund and a two month have passed now. In as much as Uber cost more money, I would rather use their app because I know if anything like this happens, before the week runs out i would already get a refund. Plus their employees are very professional. Taxify just picks anyone from the streets and Gives them the job! Stupid.Good lovVersion: CI.4.13

✓ Not again!!!I am so disappointed with Bolt again!!!! I have used boot for years and yet again they continue to disappoint!!! It doesn’t take a minute for the driver to wait for a client if he had gone on the wrong road after all it’s only the next road!! I called the driver to find out where he parked and he just drove off!!! Disgusting behaviour!!!! Then because I’ve always used Bolt, I get a second one who is from Nigeria and he tells me that he is still in streatham vale and it’s up to me to cancel. So I cancelled and he still came to my address! I reminded him that he asked me to cancel!!! Finally I got Uber who just got there in seconds and got my friend home!!! I have spent £21 quid because of people who are not committed to their job!!! I will never ever ever use bolt again!!! It used to be the best but now it’s just the worst!! Sorry but that my recent experience! Bolt, your app is off my phone and I’m contacting my bank!! Good riddance!!!.Baduberinstreatham!!Version: 85.0

✓ Very disappointed with this companyI am using Taxify in Tbilisi, Georgia. They say one price but charge you with more almost always. Today was my final ride with them. The initial price said 4.10GEL but I was charged with 6.10GEL. Thank you very much, taxify! I am going to delete this app and never use their service again. They used to say a range of price before the update but they've "updated" the app to say only one price which is almost never correct. So don't trust the price it says initially, you will be charged way more. I submitted 2 claims for being overcharged and they sent me promo codes to return the overcharged amount but I am done with the claims, it just keeps happening over and over again. Be aware, you will be charged with more then it says, at least this is happening in Tbilisi, Georgia..Tamar_MVersion: CI.3.69

✓ StrangerYou will be blocked immediately if you speak in a language they don’t like. I'm deleting this app forever.LolisthisappVersion: 116.0

✓ UnsafeI lost my phone in one of their cars in Amsterdam. After three attempts I could get through to the support team via email - only after I could get to my computer. They did not help since the only way to get helped is through their app … which can only be accessed and signed into through your phone. Are you following the wilful / weaponised incompetence? To make things even better, their driver contacted me directly and offered to return my phone for an amount of money that made no sense. When I told this to their support demanding a receipt for this transaction they said that would be impossible and did not seem to acknowledge that this is legally extortion. The driver would only accept cash and I felt incredibly unsafe and abused throughout this whole experience. Never will I or anybody I know use this service again. Evil..Deathin6ixVersion: 115.0

✓ Terrible experience with app and map and supportBolt let me pick up a scooter in some kind of no parking zone. And only when you start going do you realize the speed is limited to like 1 mile per hour! And you can’t end your session in that zone. So I had to push the scooter (with the brakes on) for over a mile before I could return it. I tried to chat with Help, but they never answered. Extremely frustrating. Also on the bike it would slow down to like 3 mph and be very hard to move in seemingly random places. Maybe coincident with no parking zones or something, but to know you would have to spend a lot of time on the app panning around in the map (which is slow) to preview each part of your route. The whole experience was frustrating. Walking would have been faster. And Uber was cheaper..Mike173Version: 71.0

✓ Chauffeur dangereuxChauffeur s’appelle mohamed Ali , très dangereux, il roule à une vitesse très élevée . Quand on lui a demandé de baisser la vitesse il était vraiment impoli et insolent. Vraiment on a eu peur.SfdhsrywhyfryrzscgxdgdyddVersion: 105.0

✓ CancellationsDrivers accepting and then cancelling, pay your drivers more man!.Dan da man 55Version: 63.0

✓ Bolt is a scam appI called a cap via Bolt during Bank holiday weekend. When I called, the App said it would take 15 min, but when the order accepted it became 22min. I waited for quite a few minutes but saw the taxi on the App map remained no movement still snowing 22min away; also Bolt app told me the driver was in the process of ‘completing another trip’ , so I feel I’d better cancel my trip. But Bolt still charges me £8 for cancellation. I rang customer service, Eonis the guy was very rude and kept telling different excuses. Can government take action to look into consumers being charged for no getting any service ? Highly no recommend anyone to download this App. The first a couple of trips you get discounts then you have to spend 27min waiting for a taxi that suppose to pick you up in 15min. Then for Bolt can’t keep drivers on time but they will still charge you for no getting any taxi. I just called a Bolt cap today, again, the cap should be with me in 15min but actually took 27 min to arrive without a sorry, This is totally scam..小蓝猫-01Version: 59.0

✓ Greed.I've used bolt countless times over the past 2-3 years and i haven't had an issue with it since recently. For me personally i don't care if drivers are on phone calls or if they don't speak but what i do mind is COUNTLESS drivers cancelling rides because they don't feel the journey is long enough or that they don't want to go to that location. I've been left stranded after work at all hours of the night, I've been made late to work even when ordering a cab from an HOUR beforehand. Drivers will accept then it'll say 4 minute away..3 minutes away then all of a sudden they'll cancel and you have to wait another 10 just for someone to accept, the only reason i'm giving this app 2 stars is because the drivers who do accept are actually pretty decent and friendly but other than that 2 stars is definitely too generous. This issue of cancelling is dangerous and so because of that i genuinely don't recommend this app at all.Simoi4evaVersion: 88.0

✓ Worse drivers everMy last few trips with boot have got to be the worse ever, not only did a driver come to my pick up point while it was raining as I’m about to get in the car he drove off canceled my trip and said I wasn’t there. All this while I’m 5 months pregnant with my 2 year old and 12 year old. The next day I booked a trip to ikea and the driver asked if he could get his wife as she wanted to go ikea also. At the end of the trip the driver had a cheek to charge to waiting fee when he wasn’t waiting for me I was waiting for him. Today now big Christmas Day my first driver wasn’t at my pick up point I was in the phone with him for nearly 4 mins telling me his not at the right pick up point only for him to cancel my trip, the next driver was 1 min away then cancel on me for what reason other then he must of got a trip that was worth more money left me and my kids out in the cold. The next driver I booked then wasn’t even at my pick up point but all the way down the road. Worse company ever, after this trip I will be deleting the app and going back to Uber or regular text/cabs. These things shouldn’t happened and people should stop using them..Nisha031@34Version: 42.0

✓ Horrible serviceTerrible service compared to Uber. Garbage app!.LaurenceGVersion: 98.0

✓ Driver got mad at meI order a ride and I went to read the cars license plate to make sure right car and the driver started yelling at me. So I did not take the ride wasn’t comfortable with him as a driver. Very rude person. Then I noticed I received a receipt even though there was no ride given. I am not sure I would use again if the drivers are so rude . Terrible service.Chelene1Version: 114.0

✓ Over itI thought this would be like uber, boy was I wrong. The drivers don’t know where they’re going, they’re rude, unprofessional and half the time don’t even hang up their phone call when you get in. I’ve almost been in multiple accidents because the drivers only have international licenses. How is that legal? Not to mention you’re company is impossible to get a hold of, no contact number and no where on the app to dispute over chargers from drivers making wrong turns. This service is a joke. Save your time, just use uber..Unhappy2710863926Version: CI.3.84

✓ Not working serviceI got so excited learning that there is a new service other the uBer. I downloaded the app right away and tried it for the first time in Sydney. The app returned a message that there was no driver available. I thought it was bizarre. I left it and just used my normal way of getting around the city. Then last week, I used it again, got a response app saying the driver was 5 minutes away. The. Suddenly the driver declined. I am not happy with the service and will not use it again..UnomarkusVersion: CI.3.33

✓ Beware!When booking shows error, “something went wrong”, booking was not made, my credit card still get charged and it’s impossible to get it back from Bolt! They refused to check and listen and blame it as a temporary hold when bank already dismiss that. Same thing happens to my friend..ZenTravelVersion: 105.0

✓ Never using Bolt againI used Bolt since my friend recommended it to me as it was a bit cheaper than Uber but I have never had so many occasions where the drivers were just so unprofessional. Recent one being the driver notified me that it was at the location but I couldn’t find him anywhere and I was at the start of the road so I called him asking where he was and I’m right in front of the house. He just kept saying how he’s here and I’m not. And I was telling him I’m right outside and repeated the address to him. He again responded with he was there. And I got frustrated and told him you’re not here because I’m here. After that he gave me such attitude saying why wasn’t I listening to him, he is at the location so I have to go find him. I replied that I booked it for this address so he should pick me up from that address and then he just hung up and cancelled the drive. I’m just going to stick to Uber once again as they have more friendly and professional cab drivers than Bolt..Km.iVersion: CI.4.09

✓ App very easy but, driver not alwaysWe tried many times to book a bolt. A lot drivers would accept the job. But time after time then all of a sudden they would cancel. A lot of times I would get a driver but they also would have a current job. So sometimes the wait times where stupid. I believe that they should a point scheme every time a driver would cancel their rating would drop to a point they would get less jobs like they do in Australia it would drivers to be more accountable..The Jay69Version: 82.0

✓ No drivers accepted my travelAfter requesting a pickup, approximately 10 drivers refused my route. Left with the message, sorry all our drivers are busy. Which is not accurate. I am disappointed to be left here and now need to use a different service for pickup..1 2 Never use againVersion: 97.0

✓ RobbedI have the worse experience with the transport company ever. I’ve been robbed by the company and the driver. Going to the airport I’ve ordered bolt base on the price, which I have accepted, on the way to the airport I’ve arranged one more stop for additional charge which I paid in cash on driver request, but what happen then I was shocked. You BOLT has refunded the original, accepted price for the journey and recharge the additional extra due to extra mileage.. so for the extra stop I paid to drive and the company, so double the original price. I am really unhappy the way I was unfairly treated. The driver was awful, we’ve got stopped by the police due to his driving, he charged me extra money which he shouldn’t and when I contacted customer service regard help they refused and as an explanation they said that they’re entitle to adjust the price when is needed. I’d like to make you aware that you do not always pay the price you initially agree with this company. I won’t use them again, in my opinion, this was such a discussing experience..Barbara313Version: 88.0

✓ Увольняют людей за русский языкНизко.Катерина АкпенVersion: 115.0

✓ Terrible drivers + support team is no betterHonestly, you’re better off to sticking w/ other services b/c Bolt is not it. Their drivers are utterly unprofessional. The company needs to invest in training drivers on professionalism and customer services. I ordered Bolt and the driver cancelled on me b/c my pick up location was “too far,” and mind you the driver never bothered to call me to try and even find me. Secondly, why take the ride if it’s too far for you? Then Bold charged me the full amount and I have yet to receive my refund. It’s been 14 days and counting… I was told I’d get it max w/in 10 days. Anyway, Bolt please train your drivers and vet them better cause your services are currently trash, respectfully..Insomniac womanVersion: 103.0

✓ Nightmare App for on time!This company is so frikken stupid- I think I was rejected 10x in the app for drivers because my fare was only going to be £7.50 even though it was more than a mile away to walk and I was in a full suit trying to go to a career fair at my university and already late from printing resumes. Cancel cancelled cancel cancelled and would flip and restart every 10 seconds because the drivers were all too snotty. Tried for 5+ minutes to get a driver- nothing! Then the app has the audacity to show a banner that says “in a hurry?! Pay £1.50 to get a ride faster”, as if it’s my fault drivers aren’t accepting. Then wait another five minutes and drivers are still swiping left and then goes again “in a hurry? Pay £2 extra pounds” now for someone to “graciously” pick you up. lol said screw it im using Uber, switched apps and only after I quickly got a driver on Uber did it say it miraculously found a driver for me! That was another 5 minutes away…… I took it for the cheapness of £8.50 but at what cost to my time, stress, energy, and job prospects??? Half an hour late because the app can’t enforce their drivers to pick up people. SCAM!.RhiRhi93Version: 133.0

✓ Driver never showedMade my first booking tonight, the car never moved on the map, then it said it had arrived and the driver started our journey even though he hadn’t picked us up yet. I tried to call him twice and it rang out and then I messaged him. I had no response and there was no way to cancel the journey. The driver made the “drop off” and finalised the journey so he could get paid and we were stuck still trying to find a way home. Poor service from the driver & Taxify.KledusVersion: 3.30

✓ TerribleWorst app I’ve ever had. Lies about the location of the driver and the arrival times.Aimer25Version: CI.4.17

✓ 30 Charge, 5 minute rideIt would not register being parked in a designated parking spot so a 5 minute ride charged me for 30 minutes. Parked next to 5 other bolt scooters. Even sent a picture through their chat feature… eventually they stopped the timer… sent me a couple reminders… it hasn’t moved end the the ride… but would not recognize it was parked properly… would event let me send a picture to verify being properly parked. There is terrible customer service. The chat feature is useless. They don’t respond. Good luck getting a response if you use the chat… and there’s no other way to contact them..EmpoweringpurposeVersion: 116.0

✓ Zero Stars.I’m so appalled at the attitude of the last driver I ordered from you. Three people recommended your services and I trusted those opinions. I’ve only taken four trips with Bolt and not ONE driver has worn a mask including the trips taken with my 7 month old baby. I ordered a XL car to help with moving a mirror and a bassinet to my destination, he took 15 minutes to get here, was on a call via loud speaker with a friend/family member. I asked if I could put my stuff into the boot as I was moving house and collecting the last items I had at my previous home. He declined and the person he was speaking to on the phone also got involved also. He then said it was my fault for ordering the wrong type of car, I told him I ordered the biggest car option on bolt. He said I would have to find another car and then told ME to cancel the drive. I refused so as he drove off he shouted something and left me, my baby and my things in the cold. Then to make matters worse, he cancelled the trip and put the reason as me ‘NOT SHOWING UP’. I will never use Bolt again, I am so angry and disgusted. AVOID..19RN20Version: 4.44

✓ Never using this app againI used bolt because I have anxiety and problem walking home on my own in the evenings, especially in the new place I’m not familiar with. Whilst using bolt, the driver let me out way sooner, next to the place I avoid walking through, because of the car accident on the road, he didn’t went into discussions to drive through other street or to help me out find my place. I was left outside with my luggage anxiety, car accident upfront me and no directions where to go. When I contacted support team I’ve asked for a refund. For about a week, different people would reply with the same answer offering a refund for only that short bit he let me out (0.50p) for my 19min walk. I’m sorry, I think that’s just such a high level ignorance and a joke. Payed full price for your service and had 0negotiations about full refund. Really disappointed and I think everyone should be aware of this unprofessional behaviour.LiepziedisVersion: 117.0

✓ Started out wellStarted out well, however over the past few weeks the service has been rather bad. I have been getting promotions to use Bolt. When trying to book a ride, the driver accepts and up until a minute out I am told they are on their way to fetch me. The driver then cancels leaving me stranded on the side of the road and a notification on the app says please try booking again. I can only guess that the drivers are notified of the length of the trip a minute before pickup. If it’s too short or not to their liking they cancel and leave their fare stranded. Really poor service on the drivers part and no way to hold them accountable for cancelling. As a customer I would get charged for cancelling a pick up. Seems unfair to me. I ended up walking 45min home the other night as I got too frustrated to try and book again. I’ll be trying other companies in future..KiwiZulu:o)Version: 24.0

✓ Bad serviceBolt is good but the riders can be dangerous I entered bolt and the bolt rider was asking me to pay more than i am suppose to pay cause i wanted to use cash he said the place was far and i should pay extra but the bolt app said a different amount which is fair It will better for bolt to remove cash from bolt and allow only card payment or make a feature where u can deposit to bolt first then from ur bolt the money should be deducted just like when using card no need to talk to the driver to avoid harm just in someone was killed in Bayelsa cause of same issue this not bolt but can happen too if they ask to pay more the drivers can be very ignorant and cause harm to the passenger so please if u can remove the cash and accept card only and a feature to deposit into bolt and the money will be deducted from your bolt app automatically when the ride ends to avoid long talks and harm just saying cause the drivers can make bolt dangerous for people.UserHappy450Version: 89.0

✓ Scam!!!!I ordered a bolt and paid upfront for my journey and what happened no one turned up I went to book another as I had already paid my money for them to say none available and they driver said he was stuck in the city book another one I tried but didn’t receive a refund and was asked to pay again to book another bolt!!!! Still waiting for refund after no ride!!!! Do not use this app!!.Jules1188Version: CI.4.14

✓ Do not use this app!!This app is the biggest scam going, constantly the drivers say they’re busy and then they accept only to cancel on you if they don’t like the journey. They constantly cancel the journey and wait for a surcharge increase for ‘increased demand’ before taking your booking. The drivers are rude and unprofessional, they will wait for you to dismount the vehicle when making a stop and then they will cancel the journey and drive off. I once had a bolt driver tell me on a trip that the only reason he still drives for bolt is because he wants to warn people about the sheer level of scamming there is going on. They are allowed at the end of the trip to tack on any fees they like and bolt won’t refund you or bring the driver up against any disciplinary action because they encourage the drivers to do so claiming that partial refunds are against policy. I’ve asked them numerous times to produce the policy in which it says this and I’ve been ignored because it’s a lie. I’ve had drivers not cancel the journey and wait 10/15 minutes before cancelling so they can charge a wait fee and when you speak to bolt customer service they do absolutely nothing to help. This company literally just wants money, they double charge, offer no refunds, allow the drivers to charge extra with little to no explanation, the drivers are rude the customer service people are rude please just use Uber or Ola!! Don’t use Bolt!.GeorgiaAyton97Version: 31.0

✓ Kyiv bolt issueWhy did you fired person for using russian language in Kyiv? A lot of your drivers driving under drugs influence,I’ve had this problem and you did nothing ,but you have fired person because of language.lol.Do really think that you did a great job ?.Jk132393Version: 115.0

✓ No supoort from BOLT，be aware of rubbishVery rubbish app and supoort，BE AWARE AND AVOID THIS，use GRAB instead. i added credit card into account and used that for trip in Bangkok. However，after arrival to my destination the driver claimed the credit card doesn't work for him despite i already had both the bolt trip report and credit card transaction showing the amount had beed paid in full. The driver still requested me to pay cash again otherwise cannot get off the car. Spent nearly an hour with the help from hotel staff but driver insisted， ended up paying twice，while talking to driver，tried to reach out to BOLT support but there is no online chat but only message system，no one from BOLT replied even until now（been over 4 hours already）.RefgjrevfVersion: 100.0

✓ Hot garbage compared to uberMore expensive, consistently late, and adds extra charges after the ride.DisnehxjenVersion: 112.0

✓ Driver didn’t showDriver accepted and was 4 minutes out. Proceeded to go in the wrong direction. 10 minutes later he was 15 minutes out..JwarmitageVersion: 94.0

✓ Rude drivers and bad customer supportDrivers were rude and refused to drop me off at my location after accepting my ride. I contacted the Bolt support team and they did not provide any help. I was still charged for the ride and had a very unsatisfactory experience. I would not recommend using this app..SamySosa300Version: 67.0

✓ ???I don’t usually write reviews but I felt I needed to. I have tried so many times to get technical support, not only do they reply in 12 hour intervals but they are unable to resolve any of the issues I have raised, or provide solutions. Every bolt I have ordered in Australia, without fail, has automatically cancelled due to “technical problems” right before my driver arrives at my door after waiting 8 minutes for them to arrive. I have been in and out of arguments with “technical support” for over a week and am unable to come to any solutions. Unfortunately will have to delete and deactivate my Bolt account. Such a shame, bolt in the UK was brilliant..DndkdjhsjsnsVersion: CI.4.05

✓ Good app, poorly maintained bikesApp experience is great but the bikes are seem to be not maintained (at least in Barcelona). 3/5 bikes I have rented were actually unridable (no brakes, tire dragging on frame, pedal crank almost falling off). The other two at least got me from a to b but had issues like: squeaked while riding, brakes weren’t strong, loose seat..ZahScrVersion: 93.0

✓ No customer service!!My mom lost her phone in a car (bolt) can’t get access to any help at all. No number to call. She can’t access her account. This is stupid!.Geny123rockVersion: 109.0

✓ UselessDon’t use this app. I tried to use this in Melbourne for the first time but first driver didn’t move at all and started driving completely wrong direction and didn’t even respond to my messages. Same as the second driver. I only wasted my 20 minutes when I had to be somewhere with low battery on the phone. Plus, their “50% discount is maximum $6”. Which doesn’t make sense at all. If your fee is $20, this 50% discount only gives you $6. They clearly can’t do math. Also, you never get to hear from the support. This was just a complete joke..SatomesVersion: CI.4.14

✓ Sham DriversBolt deducted £60 from my card. When I called to report the fraudulent transaction, the Support Staff informed me that the driver claimed I had vomited in his vehicle. This is plainly a faux allegation by the driver, and I am disappointed that Bolt is unable to make a proper inquiry before removing funds from my account. I am neither sick nor drunk to vomit in a car, and I did not do so. Also, I was the only passenger in the vehicle. I have notified the Greater Manchester Police, the Action Fraud Unit, and the UK Financial Intelligence Unit of the National Crime Agency about this incident. If this is not rectified, I will pursue legal action because this is a rising worry among Bolt drivers. I will not hesitate to publish the driver's identity, vehicle and license details so that potential victims/passengers will be wary of him. It is quite sad that sufficient mitigation could not be carried out prior to interfering with my funds. I can only assume how many passengers must have fallen victim to Bolt and her drivers' ongoing swindle..TrafieVersion: 112.0

✓ Waste of timeWaited for Bolt for over an hour in Manchester, ride was cancelled multiple times and yet kept showing drivers around. Unfortunately good public transport seems to be lacking in Manchester as well, nothing was available to get me to my destination that was literally only 2.5 miles away. Thank the lord for the black cab drivers because they at least seem to take their jobs seriously. I wouldn’t even bother trying Bolt because you’ll just waste your time and make an already miserable experience of going through the airport even worse. If you’re in London just take the public transport, I can guarantee it’ll be much more worth your time (literally takes the same amount of time to arrive that it does to use any rideshare) and save you tons of money. If you’re outside of London, just take the black cab and give your money to people that deserve it..MaeSimAnVersion: 77.0

✓ Ireland tripI’ve been using bolt for a long period now. I love it in Estonia but using it in Ireland is just a big mess. I’ve had the biggest disappointment in my life. Taxi we went with had a price of 10.2 euros which is find as a taximeter has shown exactly 10 euros. But… when we arrived, driver turned quickly off his taximeter (I knew exactly what was the price as I saw it) and said its going to cost us 20 eur which he entered into card machine. Payment went in automatically. Driver has said he will fix this and let us go. Nothing… So we contacted the support… Drivers can charge you some additional cost - 2 eur per trip + 1 per each traveller. I mean its ok to pay this. Not sure why it wasnt shown in the app itself. But for what we payed extra 6 eur I dont know. We got 10 eur discount on the next trip although after this trip, I really dont want to use Bolt ever again..IljuwkaVersion: 39.0

✓ Mediocre equipment, bad app, horrible supportI used Bolt scooters and bikes all over Krakow for several days. I had poor experiences with the Bolt scooters, many being under powered, not recognizing clear corridors between red zones, and misrepresenting the available power. I had to uninstall and reinstall the app several times, including once just to end a ride because the app froze and wouldn’t let me stop. I also had the app freeze at the end of a group ride and only let me finish one of the 4 scooters in the group. When I contacted support, they kept asking what error message I got, and either because they didn’t understand me, or were being intentionally obtuse, would not accept any explanation I tried to give. I uploaded photos of the scooters parking spots, screenshots of the 1st scooters’s completion and tried to appeal to them using their own data, it to no avail. The poor app ended up costing m an additional 45PLN, more than the original ride cost and their support team refused to refund my money despite the overwhelming evidence I presented. I would suggest using Lime or Tier or Bird but never again Bolt..CPT BradVersion: 102.0

✓ CriminalsWas charged 34,100HUF for a 1.6km ride by a taxi with a Bolt logo on it that I hailed from Nyugati station . 10x more than the real price. Bolt refuses to refund because it wasn’t ordered through their app but hailed. No disciplinary action against driver either, who continues to work for Bolt. I have name and license plate of driver but no action..RancyrileyVersion: 102.0

✓ Unpredictable ride pickups (alot of wasted time)Tried using bolt during our trip to Europe. Tried to love it, but it was impossible to. The rides would always get cancelled, waits for a ride for be 15+ minutes. Timing is completely off on how far your driver is. One incident we waited 10 minutes, driver arrived, cancelled prior to picking us up and picked up the party next to us…..Minchu3Version: 114.0

✓ Worst App I Have UsedThis is the worst ride share app I have ever downloaded. I have used it a numerous amount of time and each time I have been doubled charged, or have had the driver not follow his gps and end up on a longer route resulting is a fair double the price it was estimated. Worst customer service, not helpful with customers at all and wanna go in circles to make it look like they arnt in the wrong.. still waiting for a refund of over $80 I was doubled charged that left my bank account empty and unable to attend a funeral and no unable to get myself to work...Courtnii1Version: CI.3.47

✓ Charged extra, poor customer service.Our driver changed our destination without consent. When we found out we were going in the wrong direction, we insisted the driver turn around and drive us to our original destination. We had to pay for the extra trip, which was 3x more than our original cost. The worst part was that there was no confirmation in the app asking if I was ok with the destination being changed. The driver changed the destination and we were charged for it. 2 days and numerous angry messages insisting on a refund got us our money back, but now bolt charges us a little extra on our rides so they can make up for their losses. It’s disgusting. They think people are stupid and won’t notice the prices increased..I gotta pay for this???Version: 4.46

✓ Driver held me hostage for 10x fare. Bolt says oh wellWhen things go wrong, Bolt offers no protection and because you are in a private car - oh well. I was held hostage on side of motorway for 100$ and driven to ATm to pay after getting in a bolt. Verbally threatened and was extremely scared and endangered. Bolt afterwards says it’s not their fault, they have looked into it … and, nothing else. If I’d take a real taxi, I cokld go to police or have a option but bolt doesn’t care, doesn’t look into it. Be aware. Atleast Uber cares about customers.JordanMastersVersion: 106.0

✓ Literal hit or missSometimes they’re decent, which isn’t very often, a majority of the time, they’re downright terrible for my area in the UK. The company must not pay the drivers enough, because how can a driver cancel your trip when they’re just 1 minute away from picking you up?! And what’s with the drivers never taking trips. They’re rates are terrible, no better than their competitors such as Skyline. The drivers always drive right past my house. On more than one occasion the drivers will drive to my destination, without ever coming to collect me or they’ll purposefully take the long route and then add that to your charge. I’ve had to tell more than one driver where to go and to listen to his gps because they’ll ignore it in hopes you won’t notice they’re taking the longer way. Tired of them to be honest; Skyline wasn’t any better in terms of finding you a driver but at least they came to collect you..Oriekose143Version: 90.0

✓ Charged full fare for a journey that did not happenThis is not a good app to use if you live in a suburb where the driver is unlikely to find another fare after dropping you off. Had two drivers cancel the fare last night after accepting through the app, leaving me standing alone on a city street at 2am. Ended up using Uber to get home. This morning I discovered that I have been charged the full fare to my credit car by Taxify for a ride that did not happen. There is no receipt in the app or in email as a paper trail for this charge. There has been no response from their customer service. Trying to contact Taxify is nearly impossible if you are attempting to dispute a charge, Uber is far superior in this regard. Also not comforting that they are making charges to your credit card for a ride that didn’t happen, with no ride history or receipt viewable in the app....KrstubVersion: CI.3.75

✓ Terrible experienceThe GPS function is faulty, it kept trying to place me on the other side of a large train station. Then when I booked a ride it kept saying the driver was 1 minute away for 10 mins but he never showed up. When I tried to use the ‘contact driver’ function in the app it kept saying the function is unavailable. After about 15 mins I gave up and cancelled and Bolt charged me. I then tried to contact Bolt through the chat feature and 1 day later I still have had no response. I’ll be going back to Uber..SimpsonattiVersion: CI.4.17

✓ TerriblePossibly the worst first impression that an app could make on a user. Ordered the Taxify driver at around 1am and waited 10 minutes for him to arrive when the app stated an approximate 3 minute wait. Once I got in the car, the driver’s Taxify app wasn’t working and didn’t allow him to start the trip which resulted in me having to pay him in cash for the trip. The cherry on top of this disaster of a cake was that Taxify STILL CHARGED me $5 for the trip even though it didn’t even register as me being picked up. Horrible app, use Uber instead..Connor.1234Version: 3.30

✓ BAD customer service & hold customer money hostageI’ve used this a few times as an alternative to other such apps. It can be difficult to get a driver at times, & have spent multiples of 30 minutes having bookings confirm & then cancel, it’s generally unreliable. Latest incident was an early morning ride I tried to book for a job, I gave an extra 45 minutes to book a Bolt, again over 25 minutes of confirmed rides appearing & then cancelling (no notification, it just resets, you have to watch the app to know), after a final attempt, I gave up & closed the app, went with another service. 15 minutes later a random cab turns up from Bolt (they didn’t know who the booking was for, which is odd as it should be addressed to me). Anyways, I was charged money for this unconfirmed ride that arrived. I presented this calmly to the customer support, detailing that the app failed to report any confirmed drivers. Customer support only “credited” me as a “one time offer”. I challenged this & stated I did not want to have a credit (I use the cab as an expense, to which the credit will be topped off by me personally), they refused, stating i made the driver wait for no journey. A little back & forth, & no resolution. I fully intend to not use the service anymore, especially as I can’t trust it to actually work, & that they will likely charge me for that failure. I cannot recommend it..RlouveVersion: 52.0

✓ BEWARE of unauthorised payments and charges!!!Bolt charged me £17 when I hadn’t used the app or booked a ride. It was a duplicate charge of a previous ride a few weeks prior - check your ride charges carefully! I have been chasing to get them to send my money back for over 5 weeks now and they haven’t even replied to messages!!! Also, expect to wait at least double the quoted waiting time every time you book. The promo codes don’t actually get applied - false advertising! The support route and actual customer service needs urgent improvement..KmcgoogoodollVersion: CI.4.14

✓ Your app has so much bugsYour app has so much bugs that is neither reliable for drivers or riders. I can’t count him many times it gives wrong ETA of driver. Sometimes I hail a Taxify and it says the driver is 5 mins away when he has arrived. Other times it says driver has arrived when he is still far. The turn by turn navigation is also very poor. It lags and is not current. Driver would have made a turn before the app reflects this. Also the app refuses to pull up my home address when I hail a Taxify. Sometimes it also directs drivers to the wrong place. So, I can go on and on. Get good developers to work on your app. The quality is very poor. Very poor. The. I can review and it seems with each update nothing is done to make improvements..Definition by characterVersion: CI.3.50

✓ Worst app everI’m highly disappointed, you guys don’t have a number to call for complaints and issues. I made a complaint about one of your driver who took my money away, made a transfer with quick teller which went and I didn’t know at the time went ahead to withdraw form him again and I started calling n messaging after I was debited twice and he blocked me… sent my bank statements as proof and still you guys didn’t reply my messages or treat my complaints. I have had a poor experience, bad actually and I’m never using your app again. So I’m sending this to you guys to let you know I will be taking laws into my hands since you guys can do nothing…. I’m so full of regrets all thanks to your useless app..Dj LyriczVersion: 39.0

✓ Reckless driving nearly causing an accident.So i took a ride from the place i study to my home with my friend. The driver came after an hour, and lets keep in mind THEY CHARGED ME MORE but thats fine. Then this driver probably had family issues because while we were riding to the destination, my driver was shouting and driving recklessly on the roads. Even drivers were beeping at him. But thankfully we arrived at our destination. Now the second ride. This ride annoyed us a lot. So when the driver came, a different driver, he came with an attitude. He didnt pick us from the location where we were at and we had to walk 2 minutes to get to him. And while going to the destination that driver did not stop at the stop sign, he missed like 3 stop signs. And nearly at the destination, that guy nearly caused a RTC ROAD TRAFFIC COLLISION. Like litterly, today was the last day i will be riding with Bolt. I will pay a cab extra but i know i will arrive to my destination safely!.GgtoogoverhereVersion: 120.0

✓ Great app until…Great app until… you have to contest the parking fines for a scooter ride. You parked in a properly parked area, provided all the evidence with screenshots and for some reason it’s still not enough 🤷‍♂️.DenistvaVersion: 107.0

✓ BOLT IS THE WORST COMPANY IN THE WORLDBOLT is the Worst company in the world, there is no reason fir their work, their job only to get ur money without any support, before 4 days iI forgot my back bag in Bolt’s taxi in Paris (contained laptop, iPad, phone and confidential documents), i shared all the data of the driver (name of driver, picture of driver, plate number of the car,…etc) with the support team but no action from their end, they just advised me to contact police !!! even they couldn’t reach the driver !!! I think this this company registered its drivers without any data or security clearance as following on other companies !! I asked them to share with me the phone number of the driver so I will reach the theft driver directly, but no response from their end, this company should close and proven from work in Europe because their services are useless and they just steal money. For me, I hired 4 lawyers to raise an official case to French authorities to close this company because they are thiefs..Iraqi BoyVersion: 67.0

✓ Terrible App that Works about 50% of the timeI’m guessing most of these reviews are paid for. No way have all these people not encountered the same issues I have. I’ve used Bolt for about a year now. The fundamentals of the app are fine if not a little clunky. The issue is with the service. Drivers cancel on your CONSTANTLY. They also intentionally double book. I can only guess this means to get to the general area and see which ride is longer. This has meant at times I’ll wait 10/15 minutes for a Bolt to just have them cancel. Now, at least 10 minutes in the hole I have to start the whole process over. I assume as well that there are no penalties for drivers to do this. Cabify is slightly better but suffers from similar issues. Though they don’t cancel quite as much. FreeNow is better but it can be very hard to get a cab at peak times. The stupid cab union booted out Uber for some time but it’s sort of back and I’ve heard it’s getting better. Either way, when Bolt works, it works fine. But with so many issues I end up a half an hour late or more (just like today)! Thanks for nothing..Really?tentryswithanicknameVersion: 97.0

✓ Bolt NairobiFirst the biggest problem is the app, you are in hurry in the city there’s no traffic/ no jam , then there’s driver will accept that is far away 10 or even sometimes there’s rider an you will be waiting to drop the other passenger off and come to you ridiculous and there’s drivers that free maybe away from you like 2 /3min and then app says don’t cancel in drivers, is just ridiculous. Secondly some drivers are inappropriate with their costumers. Just they’re absolutely no no for me and I will cancel it. Last but not least the most worst one drivers will be driving unmatched plates number telling you is okay face matters low key creepy driver or they will be saying the car isn’t working today or i will change soon I just forgot about it, ABSOLUTELY UNACCEPTABLE . No MY SAFETY MATTERS. I can confirm is majority of them. Fix those issues ratings don’t matter when it comes to safety..DrmoushVersion: 106.0

✓ Can’t recommend boltFather’s Day here little traffic as a result driver went faster and was our quickest trip yet on our normal route. Trip even shorter as met by another car 5km from the end. Yet bolt increased the fare from 55 GHS initial fare to 72GhS Other trips bolt can almost double the fare from initial price for little reason Can’t recommend bolt at all. Uber seem to offer more reliable pricing and service.Steve4armVersion: 97.0

✓ Worst drivers everWhere do you hire these guys!!?? I’ll stick to UBER THANKS!.AMCOLE90Version: CI.3.87

✓ Need to improve on hiring drivers and improve their customer serviceOur driver took us around the city … thinking we don’t know directions . We were obviously from other country and speaking with my daughter other language .. however I was born in Kaunas so besides cigarette smelling car driver was telling me he is going right way and at the end we were overcharged and the only reason I want people to read this just because principal thing .. Bolt couldn’t give me a refund of overcharged trip even though they agreed that driver really should have not taking that route on our behalf … no big deal but I do not like being fulled and most importantly me and my 5 year old daughter got scared at some point when driver took a highway for prolonged trip …not going to use this service again because it’s poorly handled… they gave a credit to bold account for extra charges that only can used with bolt within few months Hello we live in USA and come there once a year ! So keep your refund to improve your services Good luck !.GrybaiVersion: 67.0

✓ Not impressedDrivers are dishonest and app is very clunky. Drivers kept cancelling the ride after accepting it and later when it was taking too long, I cancelled and was still charged. No one at customer service was helpful either. Overall it felt like a scam! I would not recommend it..HooTooNotWorkingVersion: 122.0

✓ I feel scammedI have used the app 3 or 4 times and I thought it was great until today. I booked a cab, I waited outside and I saw him driving past me and leaving my street. I called him many times and he didn’t pick up. I called Bolt customer service and also didn’t respond. I wasted 15 minutes waiting to see if the driver would cancel the trip since he didn’t return, and I had to forcefully cancel it myself as I was already running late to my appointment and I couldn’t sit down there to wait until he felt like cancelling. I had to pay £6 which equals the cost of the trip, for a trip that didn’t happen. I had to book another cab and spend double the amount I should have spent originally. I have called countless times the customer service and they didn’t even pick up the phone, also messaged. I feel like I have been scammed. I have been told that is common for drivers to play around when people book, then they drive off and wait for the customer to be tired of waiting so the customer can cancel the trip and the driver gets money for free. This is so unacceptable........Maria348794Version: CI.4.09

✓ Scam and Rides No-Show but leave u waitingI wish I could tell you how the ride was but none pick me up, just make me wait 20 minutes before cancelling, then reconnecting to do this with a new driver again and again. Tried on two different days in the center of Paris, matched with 6 different rides but they all cancel on me. They have no customer support because you can only complain about completed rides. I wanted to pay to use your service but the cars would drive around for 15 minutes then always cancel. Driver doesn’t answer calls or messages about what is going on. Not sure if your drivers actually exist. Always gave up and just used Uber which showed up in two minutes. Uber is much superior, just wish I could get money for the time wasted trying this joke of an app..Michael6383928Version: CI.3.95

✓ Convenient but clumsy experience that causes delays and cancellationsGood and cheaper than the competition but the UI needs improvement. Doesn’t show you’re waiting for a taxi or any details about the car. This caused problems at the airport where taxis go to a different section. Also difficult at the airport you can’t easily see which floor to go to, which lost me 40 minutes due to a canceled ride. Frustrating. Also unclear why foreign payment details are allowed. It’s allowed for FoodPanda in Thailand and allowed for ride sharing apps in most countries. Fixed cost rises don’t exist either. You’ll need to rely on the driver being honest with their t RT pure choice..MocksaVersion: 75.0

✓ Worst service everI would rate 0 stars if it was possible, the service is really really poor. I had a coupon and tried to redeem it, but they canceled it when my driver was about to reach my destination saying I don’t have enough fund on my account, when I had funds enough to pay for the whole trip. Why do you bother to give coupons on the first place when you want to charge money from the account? Got late for work due to this..MackieGaming101Version: CI.4.00

✓ Unbelievably poorThe app charges you before it confirms the availability of the driver. I spent over €100 euro in one day just trying to find a taxi. Instead of charging the customers before the driver confirms the availability, you should do what Uber does. Just copy/paste the process for god same instead of keep ripping off people!.Sam ObiedatVersion: 98.0

✓ Bugs need fixingMaps glitch, moving points around making things confusing, locations are not intuitive (always defaults to arrivals when searching airports instead of departures), drivers are usually jerks.Truffff6969Version: 118.0

✓ No route planning for scooters/bikes to help avoid dead zoneApp is mostly fine, though loads very poorly on slow connections, BUT it’s incredibly frustrating to not have route planning for scooters, especially when there are dead zones all over a city. I use Bolt as a tourist to get around cities I don’t know very well. I can’t see my destination on the Bolt map, and I can’t input it there, so I have to switch to Google Maps to navigate. But Google Maps doesn’t know where the Bolt dead zones are, so I often end up having to stop, flip back and forth between maps, drag the nonworking scooter back out of the dead zone, and try again. This typically happens at least once a trip, and I can see from how the Tallinn city is covered in dead zones that it’s going to happen multiple times today. You have route planning for cars. Why is it so hard to add for more environmental scooters/bikes?.-_- Sarah -_-Version: 64.0

✓ Would obviously not recommendThis app is really slow compare to the other one the price fare of the ride are not that cheap compare to Uber. I gave this app a try and I had a really bad experience with the app, because it was saying 3 minutes and I had to wait over 10 minutes but without being sure that somebody was coming. After that my ride was « Unusual » the driver was really cold and he didn’t stop at the signals twice, and pretty rough. The driver did not bother to leave me on the other side of the street even tho is dangerous.. After making a complain because I have such a bad experience I’ve got this basic template from there « Agent »? : « I am sorry you had an unpleasant experience. This does not reflect the standards we hold ourselves to. I appreciate your feedback very much and I will take needed actions regarding the driver. I hope you give our thousands of driver-partners a chance to make your next Bolt experience a better one! » What a basic reply, it’s as efficient as a no reply....AMG-7Version: CI.3.84

✓ Unsafe and bad customer serviceI had a bad experience with an aggressive/impolite driver. I couldn’t find a way to report the misbehavior during the ride. I called the customers service as soon as I arrived to my destination. I was in a hurry, otherwise I would’ve gone to the police station directly. The customer service was busy. I had to call again and again (apparently they were receiving too many complaints to handle them at the same time). I reported the incident, and asked if I can send them the recorded conversation with the driver by email. They said no, upload it through the app, knowing that the app doesn’t have an audio upload tool. I ended up uploading the file on gdrive and sending them the link via the app. Then I called again to check if they received the file. Again, not responsive. After several attempts I was able to reach another customer service employee who was not able to follow up with me because he’s not the one I talked to on the first time. He said they’re gonna call again. Still waiting ... Total disaster !!.Tunisia UserVersion: 4.43

✓ Not worth the cost savingSydney - 80% of the Drivers I’ve booked haven’t turned up, they’ve accepted then literally driven in the opposite direction. There’s no mechanism to report Drivers who don’t show, the job disappears unless you actually rode so they can just keep accepting jobs and messing people around. Support is not in aus, don’t know where it is. Again no mechanism to report or complain. Charged an overseas fee every time I use my Oz card to pay for a ride in Oz. Ask Taxify why, they can’t tell me, presumably it’s because the charge is processed overseas but they can’t tell me that either. They frequently have promotions on which is theoretically great, not when you book 3 rides in a row and none turn up so you end up half an hour late and having had to pay for uber anyway..C2960Version: CI.4.04

✓ Chauffeur bolt criminelJ’ai pris bolt hier avec 2 touristes. Le chauffeur sentait la boisson alcoolisée, fumait, brulait le feu, s’approchait trop des voitures en avant, la voiture était accidentée et roulait avec un seul feu arrière., il est déboussolé. On a dû s’arrêter avant la destination. Quelle mauvaise image pour notre pays..Purplebear.taeVersion: 106.0

✓ Was great in Portugal, terrible anywhere elseBolt has a lot of potential with the great prices it offers compared to Uber. However, I’ve had several trips in a row now in LONDON at peak times where there are no drivers available to pick up. I’ve waited 20, even 35 minutes, to have someone pick up the ride, then have to cancel and use FreeNow or just take public transport and accept being extremely late from these apps failing. No one wants to take the drives or if they do, they wait til waiting times time out and the prices go up due to the “demand” once or twice, til the same nearby drivers finally accept. Even scheduling rides is extremely expensive and still heavily unreliable, as no one may pick up your ride til 25 minutes after your scheduled time, will take 10-15 minutes to get there, and will still charge you for every minute you take extra even if THEY ARE LATE ON YOUR OWN SCHEDULED SLOT 🙃🙃🙃 Feels like an absolute scam, waste of money, and especially of time. These companies need to communicate better with their drivers and incentivize them to take more rides; otherwise, they’ll be losing A LOT of customers from their terrible reputations. I’m so close to deleting the app and will def stop recommending friends to use it if these things don’t change..Diana Laura 0517Version: 99.0

✓ No one picks you upI have wasted lots of time trying to book taxis with this app journeys that were either rejected or outright cancelled. Numerous drivers reject your journey (3 or 4 roughly) before you get to one who pretends they will but then cancels just before they are about to arrive. I have often been left stranded due to this. For context, only use taxis when walking is over an hour and public transport is not running. Therefore, when I get rejected I either go on UBer (more expensive but more reliable) or wait (hours sometimes) until a driver will finally accept (mostly at double or triple the advertised price). I’m a youngish woman of smaller build so this is very dangerous. The refund system is also very confusing. This account of my experience has happened in 4 different journeys where I attempted to use Bolt - I have attempted to use them 5 times (so they have a 1/5 success rate). I now deleted the app and try not to go out if I can’t use public transport or walk (or rent a car). If you need to get somewhere by a particular time do not use. Also try to avoid using during the evenings (as that’s when they are busy so very likely to reject you)..Achieng01923Version: 78.0

✓ Worst drivers everI have been using this app for a year and I have to say it’s the worst app for drivers. Half of your drivers don’t even know how to speak English let alone use the app. Drivers will accept my trip but I’ll watch them drive further and further away until I’ll cancel meaning I get money taken from my account to cancel on a driver that doesn't want to cancel and gain nothing out of it. Another driver didn’t even know how to use the app and accepted my request and then FINISHED my ride 1min later and I was still at home. That took the last bit of money I had left and made me extremely late to work. His excuse was he doesn’t now how to use the app etc etc and got his son to explain it to me because he can’t speak English !!!! (Just addressing few experiences with this app)This app should have forms quizzes and questionnaires to guarantee that these drivers know what the hell they are doing and especially know how to speak English !!! Other than that this app is super unprofessional and I’m never using it again. Better off sticking to cabs, yes they’re more expensive but they are a lot more efficient and professional..YvnnavVersion: CI.3.77

✓ Poor customer service and appApp does not get locate, poor customer service.Troy878Version: 104.0

✓ Not recommended for useNot recommended for use.EugenedruVersion: 115.0

✓ Blocked for calling out a driver.I used this app twice and on my second ride my driver did not follow my instruction and instead took me a route I specifically told them to avoid. It added extra time onto my ride and obviously meant it was more expensive. I messaged a support member and they have not been helpful and just telling me I am indeed blocked and have yet to give me a reason why. They reply every day to two days and don’t even say anything except for something along the lines of “yeah sorry you’re still blocked but we won’t tell you why cya” Very disappointed with the driver, the customer service member that’s supposed to help me out and I will be sticking with uber..MicdybcVersion: CI.3.36

✓ Shockingly unreliable drivers and unhelpful serviceTo make things clear, I am not a regular reviewer for anything at all and I certainly never leave negative reviews (until now). After my experience this morning however I feel I must write a review to warn other users. I have been using Bolt regularly since it was launched in London. Today was the second time that I have booked a ride and the driver drove in completely the wrong direction. I spoke to the driver who claimed that I should just restart the app. After waiting in the rain for over 15 minutes, I called customer service. The man I spoke to on the phone sounded completely indifferent as I explained the situation, resulting in being late for a work meeting. There wasn’t any recognition of the absurdly poor service that this represents, let alone any sort of apology. At the end of the call, as if reading from a script, he informed me that as a gesture of good will he would be sending a £5 voucher. I thanked him for the generosity and declined this as I am not planning to use this unreliable app again. Such a shame for an app that started off with such promise..Doctor A TheoVersion: 4.19

✓ Would rate zero if I couldOrdered twice and driver accepted and then cancelled 5mins later. The last one messaged to ask where I wanted to go?? She can’t see the destination that she accepted when I gave destination she said to far and cancelled!!! Back to grab!.SST KiwiVersion: 45.0

✓ Most disgusting trip. Driver made me wait for more than 25 minutes. Care stopped on the road.Most disgusting!!!.Booby benzVersion: 4.30

✓ Poor execution of service and detailsUpdated Experience: EVEN worse, after my friend said try again - I did! and it was terrible, driver was two minutes away, turned around and cancelled my trip to the airport, driver claimed there was traffic, über driver who DID pick me up drove past alleged traffic and the road was empty, according to many drivers Bolt are a backup option to Über, I’d say if you’re desperate. I used Bolt once and the experience was good, after the first experience they try and lure you in with ‘heavily’ discounted rates which NO driver will accept because other ride share firms are charging full price. The drivers know this so they now reject all discounted fares and hope we use the other app so we pay full price. (Basically drivers are using all ride sharing apps at the same time and playing the pricing game) So Bolt have inflated the market, jacked up demand and screwed us all when one ride sharing app was enough, poor business practice, use other ride-sharing apps. I cannot recommend this app..Justin PetersenVersion: 50.0

✓ App testing is keyHey guys I’m usually up for any sort of goal, new product, bug testing etc. however after using the old app when needed there wasn’t a problem. Now, thrust into circumstance I tried for literally 25 minutes on a faulty train home to take a Bolt home and was met by not only an almost completely unresponsive app when tying to update card details but also broken card reader form camera function. Would have undoubtedly adopted a new ride sharer competitor, but not when it has zero usability. Thanks, Max.Max cos max was takenVersion: CI.4.03

✓ Very disappointedMy husband and I are two regulars, we use Bolt almost every day in Malta and sometimes in London. Today I was in London and I needed a car to go to the airport and after waiting several minutes for Bolt to find a driver, we finally found a car that was supposed to arrive in 13 minutes. After several minutes of waiting, the app timer increased the wait to 14 minutes. The car seemed to be stationary and changed direction. So I decided to cancel the race. I was charged £8 for canceling! I tried to contact customer service but doesn't seem to be anyone there. No response despite sending several reminders. This service is very disappointing, especially considering that every month my husband and I leave them a lot of money for various trips. Customer service Bolt London is a joke. From now on I will take Uber when in London..SmurfmlVersion: 61.0

Bolt: Request a Ride works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bolt: Request a Ride.