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AXS Tickets App User Positive Comments 2024
AXS Tickets app received 17 positive comments and reviews by users. Can you share your positive thoughts about axs tickets?
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AXS Tickets for Positive User Reviews
✓ Not badHad an issue whereby I could not reset my password on the app. After trying a few more times, I was actually able to do this. The app itself isn’t too bad, although I wish it would not redirect all the time to the website when I click on “FAQs”… otherwise it’s great.Version: 5.3.1
✓ Using my credit cardAXS doesn’t accept the name that is on my credit card which is my legal name??? Had to use my husbands card. Very inconvenient and no one to chat with to resolve???.Version: 5.7.8
✓ Poor for ticket resaleA word of advice..if you have tickets on the app you cannot sell them anywhere else other than through their app as other ticketing sites do not except them unless you post up to 48 hours in advance. This is a problem as no one seems to know about their resale store. I have been trying to sell my Arianna Grande tickets for two days at face value. They are being snapped up on other sites yet remain untouched on their site. You get no statistics so you have no idea if anyone is looking at them or if they have sold any. Totally useless..Version: 3.8.1
✓ Good appWhen I purchased my concert tickets on the AXS app I didn’t receive an email confirmation within the first 24 hours as promised. I started to worry thinking I won’t get it sorted by the day of the concert as it was relatively close to the date. Other people had also complained about this. I contacted AXS on the live chat feature and the issue got resolved relatively quickly. This app wouldn’t be my first choice but it was okay..Version: 4.0.2
✓ AXS Customer Service Non ExistentThe monopoly that AXS holds in the ticket and entertainment market creates an environment at AXS where customer service is not only an afterthought but non existent. You don’t care about customers or their needs and it shows in all of your actions and words. I am a 58 year old professional male who, on a normal year, spends thousands of dollars on event tickets through AXS. I recently had a knee surgery which will preclude me from attending a few concerts over the next two weeks. I asked AXS for a refund and they said NO go sell your tickets on our aftermarket app. This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. AXS’s lack of integrity and non existent concern for its customers is appalling and disappointing. I will do everything I can to NOT buy tickets from AXS in the future..Version: 4.16.3
✓ Money stuck in AXSI have sold my tickets on AXS and got the money paid in AXS but I’m not able to use that balance to purchase future show tickets or withdraw it from AXS. I would like AXS to give clear instructions on their website as to how money can be utilised for future purchases or can be withdrawn. Also, there is no clear way to get in touch with AXS for such issues which is extremely frustrating. Thanks.Version: 6.3
✓ Ticket Service is FlawedI ordered tickets online to a recent show. I kept being redirected back to the beginning to try again with the prompt saying saying “Something went wrong. Let’s try again.” So I kept trying and the same thing kept happening. Then I received 2 notifications from my bank for 2 separate large transactions. Yet I do not have my tickets or any co formation. I emailed AXS 2 times trying to resolve the problem and find out in in fact I do actually have tickets. I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. It has now been over 9 days and I still haven’t heard from a real person and still do not know if I have my tickets. I am concerned as the show is coming soon. Second hand retailers have them available, but now the cost is through the roof and I don’t know if I need to take a chance that I will actually get my tickets that I have paid for, or if I should try from an outside source. Please help me with my situation. I am going to be extremely upset if I can’t go to the TOOL concert. Cheers!.Version: 4.0
✓ 5 star customer service!I recently needed to upgrade tickets I had purchased. It was a complicated ask. The AXS rep I dealt with (Zane) was very professional and really seemed to care about the issue. He worked with the venue and his colleagues to make it happen for me. I was very impressed!.Version: 5.3.6
✓ Really good experienceThis app is so great for transferring tickets to friends and family instead of having to wait for people or worry about them being denied entry as once Tickets are in their app, they belong to them and any issues they can get help without needing me to be there. Really clear and efficient..Version: 3.8
✓ Good appI would give this app five stars if it allowed to add tickets to the phone's wallet. I get it's for security reasons because of the QR dynamic nature, but it would be nice. Maybe apple could also enable dynamic QR codes to live in the wallet..Version: 5.8.5
✓ Problem solvedI purchased tickets recently and was having trouble seeing them in my queue got really nervous because these are out-of-state event tickets and I needed to book flights and hotel. After 24 hours of worrying I called the 800 number which I found online. and someone actually answered the phone a real live person within 60 seconds. I was very impressed and will continue to do business with AXS. The gal that helped me out was very quick and found that it was actually a mistake I made on my email lettering missed one letter, but she found my ticket purchase and was able to correct the problem within less than a few minutes. Happy with the customer service😃.Version: 5.8.2
✓ Ticket disappearedI just got an email that I need to confirm my account this afternoon, I checked ell to be sure it was from AXS. I proceeded when I found out it was genuine, only for me to log back into my accounts and my tickets have disappeared. Pls do something about this.Version: 6.3
✓ Appalling serviceJust received an email confirming that tickets are available, downloaded app and surprise, surprise no tickets no confirmation, I thought that technology is supposed to lessen the stress but my stress levels are through the roof! Bring back E tickets please as I haven’t got time to call and be fobbed off!!!!.Version: 3.4.1
✓ Ticket’sBest ever.Version: 5.4.15
✓ All the negative reviews are unfairEvery negative review I’ve read is people complaining that tickets aren’t released to them until soon before the event. I believe this all to be ‘boomers’ not understanding it’s in a bid to stop overpriced ticket resale, and resale scams. The app is very reliable, and it’s made very clear prior to purchase that tickets won’t be given to you until upto 48 hours before the event. This system has no effect on the allocation of your seat or ticket, if you purchase a ticket, you are still guaranteed it..Version: 6.2
✓ So far so goodSo far, my experience has been seamless. I was very skeptical after reading a lot of low reviews and their reasons, but the price couldn’t be beat - plus they were the place on t gee venues site to buy the tickets from. I downloaded the app and followed all directs (which appears some people can’t follow here then complain bc they did not follow them), bought the tickets, confirmed my account and they were sent legit within a few minutes. I will update if we run into any issues for this coming weekends event. EDIT: Confirmed. Seamless transaction, everything worked out perfectly and no issues getting in..Version: 5.4
✓ AXS APP AND TICKET REVIEWI have attended many concerts over the years and the AXS App and ticket purchase was by far the best. I did not have to worry about printing off the tickets in advance and storing the paperwork. I used my iPhone and the AXS App at WILL CALL without any problems. Thank you and thank you for a great Country Thunder music experience..Version: 5.8.5
😕 AXS Tickets Negative Reviews
