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Mindbody: Fitness, Salon & Spa App Complaints & User Negative Comments 2024
Mindbody: Fitness, Salon & Spa app received 128 complaints, negative comments and reviews by users. Have you ever had a bad experience using Mindbody: Fitness, Salon & Spa? Can you share your negative thoughts about mindbody: fitness, salon & spa?
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Mindbody: Fitness, Salon & Spa for Negative User Reviews
✓ Data leeks & poor account management UICompany isn’t responsible with your data, and whoever designed their account management UI must still be a graduate student at best. Pretty poor app, all considering - they can/should do better..Version: 7.44.1
✓ Really unreliable for students/customers to use.The app continually logs me out and cancels my classes that I am scheduled for. So the yoga studio I attend thinks then that I have cancelled, and in turn they cancel the class thinking that no one is attending. This is really bad as the studio thinks that no one is interested. It also does not show me specifics if the class is in the studio, or online. Thanks to this I have now twice turned up in person in the last few weeks, only to find the studio locked up and it’s an online class. This is a shame, as MINDBODY seems to have the monopoly for class bookings in Australia, so we have no other option. I really wish there was a better system as I would ditch MINDBODY in a heartbeat..Version: 7.23.0
✓ Good but calendar sync is buggyCalendar syncing doesn’t always work. Sometimes it deletes events from my calendar, other times it syncs to the wrong calendar. 🤦🏻♀️ Please fix this!!.Version: 7.38.0
✓ WORST App/experienceBetween the apps for my business/personal and my four children’s devices I have seen and use daily my fair share of Apps. This has to be the worst App and customer service I have ever used. Check out the Upgrade History of this App to discover the constant new versions created to fix bugs and glitches. When my Calendar failed to sync properly due to a glitch in the App (causing me to miss two classes programmed months earlier) customer service allotted this to being my fault because they expect you to upgrade to the latest version of the App (basically every week if you’d like to keep up with their issues). Bottom line is that there are better service providing Apps than this one that works poorly and has even worse customer service..Version: 7.49.0
✓ Not user friendlyNeeds improvement in some major areas. 1 - it should tell me what facilities the studio has. Shower? Towels? Keypad lockers? Or bring my own lock? 2 - app should have 3-4 photos of every studio. Mandatory photos supplied by studio should be the fitness room and the facilities (locker room, showers etc). A lot of studios in nyc have grimy, small and terrible shower setups. People need to see the shower facilities in advance. 3 - when I move to the map view, you show me every business on the app. You should show me ONLY what is in my filters. For example a yoga class between 6-8 am. Don’t show me hair salons when I’m looking for fitness. Then I can use the map to pick one in a location that allows me to get to work by 9 am Think about it this way... I’m booking a fitness class for tomorrow morning before work. I live in Brooklyn and my office is in midtown manhattan. I need a class at 7am, with shower and towel facilities, close to my home or office, or anywhere that is close to 6th Avenue (my train runs on 6th ave). Does your app allow me to easily find the right class? No it does not. Allow me to filter on your map view. It’s very simple, every other app can do it. I used to use class pass and their interface was much easier to use. I’m happy to pay full price for fitness classes, but you need to make them easier to find..Version: 5.3.1
✓ Issues with info not loadingThe app constantly resets my account so that my gym membership and classes won’t appear at all. I also can’t go onto gym pages and book into classes, it just says the schedule is not available yet. I usually have to enter and exit at least 5 times before it finds my details again. Logging out and back in sometimes fixes it, but sometimes when I log out it also won’t let me log back in..Version: 7.41.0
✓ The worstQuite literally the worst fitness app I’ve ever used..Version: 7.42.1
✓ This app never works for meI am constantly getting kicked out, having to enter a new password, and then having to reset favourites all over again. Currently when I open it and try to connect with Facebook it just closes down immediately. If I try to log in via another means, it tells me I’m already connected through Facebook. For the massive monopoly you have on this business, you think you could get it together to work. Always frustrating that I can’t connect via my phone and have to use my desktop..Version: 7.28.0
✓ Not handy at allThe location finder is not working.Version: 7.42.1
✓ Help a Mumma outThis app functions really well, however there is no way to search for baby/kid friendly classes. Being a new mum, I have searched near and far for classes that I can take my baby to. This usually involves finding individual places and contacting them about this. For a centralised all inclusive app like this one, it should be a no brainer to add this feature (have a box that businesses can check with each class to say if it is child friendly), and have child friendly classes a search option for clients. I know it would be appreciated by a lot of people. Please do this! :-(.Version: 6.0.2
✓ Suspicious card verificationNever had an issue before with booking and now a pop up if asking me to verify my card details which goes to a strange looking page and verified nothing. Still can’t book a class. Have tried to report it.Version: 7.27.0
✓ Calendar issuesThe latest version of this app has suddenly started syncing my classes to a different calendar to the one I previously had it set to sync to. Every time I change it to sync to the correct calendar in the app settings, it reverts back to the incorrect calendar when I next open the app. It is also showing multiple events for each class - my calendar app on my laptop is showing 8+ calendar events for every single class I am booked for..Version: 6.0.8
✓ Needs big improvementsWhile useful to book classes for various memberships, especially when traveling. The search function is seriously faulted and often returns false negatives. It does not work properly at all with my tennis club. When you get a new membership direct, it is a nightmare the link up sometimes and the support from MINDBODY via app is a generic cut and paste response (with missing info) that actually did not solve the problem & started with ‘thanks for chatting with me today’ ??? What???.Version: 5.10.0
✓ Falls Way Below ExpectationsI am a Glow Sauna member and am ready to end my membership due to the fact that I haven’t been able to book a reservation through MINDBODY for months. And when I send a note about an issue, it takes MINDBODY weeks if not months to respond, and then it’s generally to tell me it’s not their problem. The current issue is that the cabin calendar dates never populate, much less show what times are available to select, ending with the message “oops, something went wrong.” (And of course I have deleted and reloaded the app multiple times). I also have an automatic monthly subscription to another business that previously used MINDBODY but switched to a different platform given all of the issues/customer complaints they experienced. The owner relayed they couldn’t be happier with their decision to switch. So….the message to other business owners is that despite their pitch MINDBODY is not a strong platform, their customer service is non-existent, they are costing you money through dropped subscriptions, and there are other options out there to better service your business needs..Version: 7.39.0
✓ En français SVPCe serait une bonne application si elle communiquait en français avec moi …. Il me semble que ce n’est pas si difficile!.Version: 7.27.0
✓ Can’t log inI already have an account which I created on my desktop PC. When I open this app I get asked for my email address then it asks me info to sign up for an account. I don’t want to do that, so I click the log in link for people that already have an account. Then it just takes me back to the previous screen where it asks me to type out my email or sign in with Apple, Facebook etc. Why don’t you have a simple login form like any basic app? I already have account that I can use just fine in Firefox..Version: 7.44.1
✓ Notification hell - STILL - even with new release!!!!!What mindless developer thought putting a notification pop up saying “great news we found you an offer” was a good idea...every time you go to book a class. I can’t believe this got through QA. Get you act together and get rid of this interruptive pop-up that serves no purpose...or you have to click ‘view’ and you are still on the booking page. Don’t let your monopoly make you arrogant. You can still be disrupted..Version: 5.11.1
✓ Horrible, frustratingI found myself blaming the hot yoga business that required me to download and waste my time trying to use this frustrating app rather than the app itself. I mean WHY would a business put their prospective clients through a time wasting process that doesn’t work when they could list their schedule on their website? I could have been done with this thirty minutes ago, instead, I’m ticked off and writing this review AND I’ve lost faith in whoever runs the yoga business I was thinking of joining because 1) they wasted my time 2) they obviously have not done their homework to see if the app actually works especially for a new client. I tried several searches in my town for this particular yoga business and found only one other class for a different company on only TWO days during the week when I know they offer classes constantly. It’s a bad sign that they would choose to make clients use this..Version: 5.9.1
✓ It used to be problem freeNot sure what happened as MINDBODY used to be an ok booking system. Not the case anymore. Now when I try to book my classes, the app says ‘no classes available’ for that day. Yet the classes are set days and times. Quick fix was to swipe out and start again. Now that doesn’t even work. Most times I have to message studio owner to book me in. Not convenient for anyone. Time to move on!.Version: 7.3.1
✓ Bad UI/UXTakes an hour to do the most basic tasks..Version: 7.38.0
✓ Could use improvementI love the convenience of booking classes through the app, but I feel like it could use some tweaking to make it more user friendly. Also the app is definitely glitching right now in that I booked and cancelled 2 classes (within the required time frame so I wouldn’t still be charged for the class anyway) and now it’s saying I’ve used 2/3 of the passes I just bought last Friday. I’ve bought 2 bundles for the same business and booked/cancelled in advance previously, and I’ve never had this issue before. Only giving one star until I hear back from support, which is also frustrating you can only contact them via email (unless you’re a client on the app it seems)..Version: 7.41.0
✓ Needs better search functionIt’s pretty easy to book something if you already know the business you are looking for. However, I think it’s really hard to find new classes. For instance, if I’m looking for a “belly dance” class, the results range from barre, dance, to even a weight training class. Some of the results don’t even have any of the words I searched for in there. The results don’t really make any sense. This isn’t helpful because now I still have to comb through all of the results to find what I’m actually looking for. The second issue is that not all of the fitness category filters are available. A lot of the classes I’m interested in are labeled “aerial” or even “other” and I’d like to find more classes in those categories, but they’re both missing in the filters..Version: 7.0.0
✓ Very clunkyThe idea has so much potential but the app is clunky. I downloaded to be able to do a virtual workout at whatever time I want but it hasn’t worked out that way. It doesn’t show prices so you waste so much time clicking on a thousand buttons to see the price. You can’t filter by classes in particular languages. The app is like a phone book for businesses and not really the one stop for all virtual lessons like I hoped it would be. A lot of the classes say “error” when you try and book..Version: 7.18.0
✓ Decent app, needs workThe app will sometimes send a notification about a unique class. That’s great but good luck finding the class. When you click on the notification it just takes you to the main app page not the class/event that you had a notification about. The search function is really poor, made even worse in the covid-19 era where you have to know a city. For example I just got a notification about a core40 class in Costa Rica. Good luck finding that using the search function which is marginal at best for finding classes in a new area when you are traveling during a normal situation. The app works well to book classes where you have a pass. Occasionally your classes disappear from your calendar but opening the app will put them back. Sometimes you get two events for booked classes in your calendar for no reason. A downside of being a long time user is that any classes you have taken at now closed studios get removed from “your activity” so it’s hard to keep a goal when they arbitrarily remove classes from the counter..Version: 6.3.0
✓ New version is a UI/UX nightmare!The newest update proceeds to excel at wasting iPhone X screen real estate. Good job! My favorite businesses and appointments are one quarter of the size of the marketing content on the landing screen. Choosing details on a business reveals a third of a screen, and completely useless, "MindBody" logo. Who are you promoting in your app, MindBody or your customers and businesses that depend on your platform? If I'm viewing a schedule for a business, why does every class entry need to remind me of the business name and it is 11.3 mi away? I know what business I've selected and where they are located, I want to know as much information about their offerings on one page as possible. What are you UX guys and gals thinking? You can do better than this abomination. Head back to the drawing board, literally. Shaking my head....Version: 5.0.1
✓ Performance seems to have got really badThe app does not seem to want to open on my iPhone 6s it has just been stuck for a minute and not even open this is going to cause great problems as I usually book 3 classes a week through it . A few weeks ago it was putting everything on to my calendar many many times though I think Last week that had stopped . It is also very unresponsive when I want to book lots of classes in one go.Version: 5.12.0
✓ Having family members reduces its functionHave liked the use of the app so far without any problems. However, after adding a family member to the account it is impossible to cancel a class - it just lets you toggle between yourself and the family member. The business had to cancel the classes for me. Secondly, when scrolling through the calendar you can no longer see which classes you’re booked into until you click into a particular class. The only way to remove a family member from an account is to transfer it to their own email address. It’s impossible to just remove them from your account. If they don’t want to sign up they still need to accept the invitation and then delete their account. Has been rather annoying and support hasn’t offered much help unfortunately..Version: 7.57.0
✓ Has become more glitchy in the last 3 monthsLove this app as it gives me complete control on scheduling / viewing my classes and an easy way to cancel and reschedule. The ability to purchase additional passes is also great. Would be even better if it has less downtime where it occasionally fails to show class schedule or pricing....Version: 5.3.4
✓ All my passes disappearedI couldn’t book classes (it says call) so I uninstalled and reinstalled the app as I was told by the gym and now I don’t see my 35 + passes. I don’t know what else to do! Can you help me please? Thank you!.Version: 7.28.0
✓ Constantly buggy / not functionalThis ap is terrible. Multiple times a week I attempt to book a class and I cannot access the schedule or the pricing for the company I am trying to book with. I quit the ap. I restart my iPhone. I even update the ap in the ap store and it continues to be glitchy. Extremely frustrating..Version: 7.42.1
✓ Poor setupI was forced to choose my country twice during setup despite linking to Facebook. After getting to the main app screen it then asked me to allow location services. Surely it would make sense to allow location services first to avoid endless scrolling and annoyance to users?.Version: 7.10.0
✓ UselessThis app has never been useful to me. I have multiple fitness places that I go to and book through mind body on the website and not once has it ever shown up in the app. However it harasses me everytime i try to log into the web app on my phone to “Download the app” Stop telling me to download your app if I cannot even see my schedule!.Version: 7.48.0
✓ WARNING - ERASES APPLE CALENDARThis app worked great for me for 2.5 years then suddenly in March 2019 it erased 2 weeks worth of apple calendar entries from FOUR cloud based calendars (not gym related) that are shared between my wife and I. Her business has suffered as a result of lost appointments. Don’t allow this app to update your calendars with your gym classes! I’ve since found out this has happened to lots of people. The devs have replied that they’ve been aware of the issue for some time!!! Why haven’t they warned people!?! It has cost us money, clients, and loads of time!.Version: 5.8.0
✓ Calendar bugAfter I add it to my calendars 5 minutes later it removes all of it again. Happened 3 times now.Version: 7.37.0
✓ The purchase could not be completedKeep receiving this message for every of my cards… Even I delete the card, remove the app, and reinstall it, it is still NOT going to work! TRYING FOR SO MANY TIMES! Feel extremely exhausted and frustrated about your service! What a poor payment system!.Version: 7.41.0
✓ Calendar sync is brokenI’ve used this app for a number of years. Every few months there is a bug that results in bookings being duplicated several times in my calendar; it’s happened again with iOS 17. Not sure why this is so hard to fix once and for all..Version: 7.54.0
✓ Not showing classes... Again.Already complained once about not being able to book classes as it keeps coming up that there are no classes scheduled (which I know is incorrect). This has started happening again. The advice I was given last time was to book via the website (what’s the point of the app then?) and when I’ve tried to use the website, it hasn’t been loading properly to book me in. Really disappointing as the classes I want to book into have very limited numbers and I’m missing out as I have to wait for the app to decide it’s going to work properly..Version: 7.3.1
✓ FunctionalityI find I have a number is issues with this app. In particular, I can never view how many passes I have left in a pack I have purchased and I am often unable to view my class history. There are also inaccuracies when being placed on a waitlist for a class. I have noticed on several occasions I am still on the waitlist but my roommate is able to book a straight into the class and book in front of me and several other people still on the waitlist..Version: 5.6.1
✓ Extremely disappointed!I am so disappointed with this app and extremely disappointed with the customer service I have received so far. Last Thursday my app randomly logged me out. I thought nothing of it and logged back in. Logging back in using the EXACT same email address left without without my class history, current bookings or my current passes. I followed the account syncing protocol online to no avail. In the app, I requested a verification email which never came, I then emailed customer service who told me to do what I had just done (which had not worked). They said I may have multiple MINDBODY accounts. How is it even POSSIBLE to have multiple accounts under the exact same email address. I responded to their email telling them I had already completed the syncing protocol but it had not worked. I asked for someone to get in contact with me to work through this issue properly. I’ve not heard back from them. I have an active pass that I now cannot access. This is unacceptable..Version: 7.1.2
✓ Payment options not greatPlease enable Apple Pay so I don’t have to go dig out my card! It is a huge disincentive to book a class if I have to find my card because you haven’t enabled the card number to populate. Also- Ezidebit is terrible, takes up to 4 days to process a payment, and if I don’t realise it hasn’t already come out and it debits when there isn’t $$ in the account I get a $50 fee- in what universe is this ok!? We live in a world of instant payments now, is this delay an excuse to charge extra? Other than the payment issues the app is great, if you fixed the payments it would be a 5 star review from me..Version: 6.2.1
✓ Double check your appointments and screenshot everything.Recently, I booked a massage with my favorite spa on the Mindbody app. I booked the massage a week and a half prior to the date of the appointment. I even took a second look at the schedule just days before the appointment and it told me who my massage therapist was as well as other details. I called the day of to confirm and I’m so glad I did because the mind body app deleted my appointment. I combed through the app with absolutely no evidence of me ever booking an appointment. I am angry and now I’m not getting my massage. An app that deletes appointments and shows no record of it automatically gets two stars from me. I won’t use this app to book again. I can call to make an appointment just the same..Version: 6.3.0
✓ App icon image is not displayed on iPadThe Mindbody app icon comes up blank on my iPad (displayes correctly on iPhone) can you please check the icon image size? It is hard to distinguish which app it is when the icon image is not there thanks Other than that, this is a great app and I use it often.Version: 5.0.5
✓ Please fix, handy BUTGreat in theory, but being an app to book classes I pay for by date/time, I expect this part of the app to function correctly. It does not. When organising my classes in the schedule for my gym, after a certain number if swipes through it STOPS moving the classes, but continues moving the dates. To start with I think I’ve booked the wrong class at the wrong time on the wrong date and cancel it. Some classes are full with a waitlist, so that stuffs up my schedule- I can’t rebook as it’s full. I now know the schedule pretty well, so I can see when it “sticks”. Have to close and reopen app to resolve. This happens most times I do my schedule and it’s very annoying. iOS 12.4. Really love booking my classes this way and being able to see other similar businesses in the area. Would like to be able to isolate my gym’s weekly schedule by class type so I could more easily see its availability for the week. Great app aside from above glitch..Version: 6.0.0
✓ Several steps before actionsSuggestions for the App usage: In the first place, when using the app it would be good if it stated there are four to five approvals that need to occur and each step takes 15 to 30 minutes to be accepted and approve. Step one, give your email details and accept email, wait 30 minutes for approval. Step 2: Re log in and provide Credit card details. Wait 30 minutes for this to be approved. Step 3: select class you want and wait 30 to 60 minutes for this to be approved and activated. Select profile30 to 60 minutes after the above 3 steps to check approvals..Version: 7.0.0
✓ Has been great but log in seems brokenThis app has been great! However I haven’t been able to log in recently through any of the options even after reinstalling the app. Could you please look into it? Thanks!.Version: 7.14.0
✓ Fine to tryGreat to see options and all the times available. Well now that I’m more aware and have been to my first session, I will down grade my review. The options and time available are great, but I don’t really like the fact that the workers in there do not look or ask to help people at all. I felt uncomfortable and judged anytime I had a question. And thus with the work out, there was one or more areas to ask questions. So if I am injured and need a different way to preform there’s no time or space to ask because there was no workers walking around to see with the customers. And there was no time to ask questions. I also had work right after, this needed a shower and bathroom to get ready after my earliest morning workout, and the business does not offer that, so I had to go all the way home to do that and was speeding, driving to work. I feel as if the company would do better if it improved on all these areas. I will try to go again to see if I feel different, but this is my first take on my experience..Version: 6.0.4
✓ Choix de la langueJ’aimerais avoir le service en français s’il vous plaît. Merci.Version: 7.51.1
✓ Can’t sign up for classesThe yoga studio I go to signed up with this app to show their schedules and allow students to sign up for classes on on their mobile devices. It’s supposed to link up to their system so that when you login into the app with the email you gave them at the front desk, the app will recognize it and pull your payment data so you can sign up for classes based on your subscription or how many classes you prepaid for. Unfortunately, the app doesn’t recognize my email address, so all I can do is view the schedule. When I try to register for a class, it always asks for my credit card so I can pay for that class individually instead of taking it out of the number I already prepaid for. They told me when I downloaded it that other people were having trouble with it (not sure why they stay with the app if it’s not working as expected...), so I e-mailed app support for help. The person who helped me just said to make sure the emails aren’t going to my “junk” folder, which is not the case and is irrelevant to the problem anyway—I shouldn’t get an email until after I’ve successfully signed up for the class. I’m hoping the yoga studio gets this straightened out because the app seems like it would be nice if it worked..Version: 5.11.0
✓ RubbishHopefully my gym bin off this App. It rarely ever works, has had so many issues. It must put members off, certainly does me. Examples- If you pay monthly for classes, you can book all the classes for the month at the times you want. Great. But come the end of the month you can’t book anything until the DD comes out again, meaning if classes fill up you won’t get in. If you only have certain times you can make, as I’m sure must people would this is a massive issue. Also had bookings say, can’t be booked at this time, with no reason as to why. Bookings not showing. Double booked classes for no reason. List goes on.....Version: 6.0.8
✓ Great Potential- Several Flaws/ BugsUpdate: Nothing has been fixed yet. Still the same bugs as before. Please fix, as the concept of this app is great. It aggregates many services into one place. The issues for me are: - Calendar Syncing: events over three weeks out show up in the app but don't sync with my calendar. Not sure why they would not sync as soon as they are scheduled in the app. Have tried a lot of troubleshooting and it seems like a flaw. - Calendar Syncing: another issue is that sometimes the same class will show up twice in my calendar, OR WON'T SHOW UP AT ALL. I have to force close the MindBody app to re-sync and appear as they should. - Widget: specific to iOS, the widget app will only show your next class IF booked through the app. If it's pulled from another source, it will show up in your schedule but not in the widget. NEW ISSUE: - Past class # doesn't update on the app, even though it's accurate on the MindBody website. Have tried to resolve these issues with customer service. Have been told that these are bugs that will hopefully be fixed in future updates. Will update my rating if any of these issues are addressed. Thanks!.Version: 6.0.9
✓ Ongoing issue with attempting to save phone numberThere is an ongoing issue that I experience when I attempt to book a class on the MINDBODY app. When I select the class and click NEXT, the app asks me to update my account and asks for my mobile number. I complete this step and every single time the app states “Could not save. Your changes were not saved. Please try again later”. I have also tried to update my mobile phone number within my profile and the same issue occurs. I inevitably end up going to the desktop site of the gym that I want to use and I book that way. It is very frustrating. Please fix this bug. Please! 🙏.Version: 7.10.0
✓ How do you log in??It won’t let me log in. whenever i put in my email, it redirects me to the sign up page. please help..Version: 7.49.0
✓ On going technical issuesI like how easy to use this app is and but it has lost two stars due to the on going issue it has had for quite a while now, when you go to book or cancel classes it often will book you into the wrong one or cancel the wrong one, what has meant that I have charged no turn up fee when I don’t turn up for a class even though I had cancelled the class a few days before and it has cancelled the wrong one. I also have turned up to a class to be told that I wasn’t booked in even though I had definitely book it. Once I would of though was my mistake but it keeps happens so much so that I have actually screen shot when I cancel an class to show my gym and then a soon as I click out and back into the app different classes has been cancelled..Version: 7.34.0
✓ Beyond horrendousHaving spent well over 30 mins trying to access the app, I am losing the will. It keeps asking me to sign up when I have an account and there was no option for me to log in. After much time I somehow managed to log in but online desktop not via the app and only had access to my profile and businesses I’d booked with before. Was impossible for me to check my upcoming schedule or find my bookings. This app is super expensive for yoga studios to use the least it can do is let customers book. Now feeling pretty stressed the opposite purpose of the app! Steer clear x.Version: 7.9.1
✓ Good for booking classes, terrible customer serviceI’ve emailed 3 times to ask for help because, even after updating my consents, I still don’t get emails from my fave Pilates studio. And they send their emails through something in the app. Frustrating because I’m not getting the communications I want and frustrating because this studio is paying for a service that doesn’t even connect them with their clients. Why can’t your customer service just respond!?!.Version: 7.49.1
✓ Used to be a fanSo a year ago I would have given this 5 stars but I deleted the app as the only teacher I was interested in was not offering online classes and I had moved abroad. Now she does online classes and on reinstalling the app (which knows me and has recognised my prior purchases) I cannot use the same card to pay as it is apparently “already in use”. So either you have a bug or someone has stolen my details and is using my card. An attempt to pay using my credit card doesn’t work - I’m asked to check the card information but it’s not recorded anywhere in my profile for me to check / correct - disappointing 😢.Version: 7.17.0
✓ Useless when it come to family bookingI am having the most difficult time to book a family swimming session at the Maqam centre in London. The app only allows you to book just one person without the option to book for an additional adults (or an extra 2nd adult). I had to get my husband signed up to book his slot but I am still left without mine booked (as I could only manage to book a child session). I have raised the issue last year but still see that issue is still the same without any will from MINDBODY to change it and the Maqam center still has issue to get them to change their settings..Version: 7.9.2
✓ Can’t verify email addressIt would be great if it worked. I’ve been trying to verify my email address for a few weeks now and keep getting a message that something went wrong and try later. Support tells me to contact my gym, and they can’t help me. No point it keeping it.Version: 7.18.0
✓ Service charge is a rip-offI have been using this app for several years, but the experience has deteriorated significantly. First, the recent Stripe update is a nightmare constantly asking to verify purchases with the same card that I have been using for years on this app with no problems. What is the point of this step?? To make matters even worse, all of the sudden they are attempting to charge a 5% service fee, which is just ridiculous. Needless to say, after seeing this I went and booked directly with the studio and will no longer be using this app as it’s become a high friction rip-off..Version: 7.27.0
✓ Joining Issues / Customer Services UninterestedI was a fan of this App until something went wrong with my account. I was receiving confirmation of booking / payment receipt emails for the classes I booked but was not getting the email with the joining instructions (usually sent 15 mins before) meaning that, at the last minute, I could not join. The issue still has not been fixed and MindBody has made very little effort to help resolve it. They are just passing the buck onto the class providers (no they have not contacted them themselves they want me to manage it) even though this has happened for two different class providers now which suggests it is a problem with my account / the App. I have still not been refunded. Not impressed with the lack of effort on their part and I will be finding an alternative platform..Version: 7.7.0
✓ Glitchy app that doesn’t seem to be well supportedAs a user and a customer of mind body’s clients I consistently have issues . It often doesn’t show any availability of classes at my studio when there is availability. I have tried contacting the support desk many times and they have been unhelpful. It seemed to be fixed for a while and the problems have returned. I can’t get in on their web version On my Mac at all! Unfortunately as a customer of the studio I have no choice which is even more annoying..Version: 7.3.1
✓ App constantly sticks forcing you to shut downInitially MINDBODY was decent to use (been using for around a year) but for the last few weeks it has been so irritating. For example, it allows you to complete one action, like booking or cancelling a class and then the app sticks, not allowing you to do anything else. I am then forced to shut down the app and re-open to complete a second task which means having to scroll through endless pages to get to where you left off. Not good enough! If it’s not sorted soon I will be deleting the app..Version: 5.10.3
✓ Time wasterDumb App What's the point of having a "my schedule ". Button if it doesn't show your schedule. The worst thing about This app is that every time I log on to my gym's website, I'm prompted to download the app I hate the app it's a waste of time Really good way to lose customers, and waste.Version: 4.1.12
✓ Has potential, but way too intrusive. Not worth using now.What a mess of an app. The concept is fine, but I won't be using the app because: 1) these colors are hideously bright and clash with each other enough to make reading difficult. They give me a headache when I try to use the app for more than a few seconds. 2) What's with all the wasted white space? It's pointless to view a schedule when you can only see a few classes at a time and the whole screen is wasted with enormous and pointless icons. More functionality. Less attempt at being cool. 3) It bugs you CONSTANTLY for feedback. Honestly, it asked me to rate it within a minute of having installed it. I clicked "later". Later turned out to be five minutes later. I'm now rating it after having been asked to rate it three times. 4) It also bugs you constantly to make suggestions. I had difficulty even booking a class at my regular yoga place because it kept trying to recommend other studios to me. I'm not sure my home yoga studio will be thrilled to hear that. Additionally, this requires you to create a login in addition to the one you use on the website already. It's a minor inconvenience, but it proved indicative of their overall inability to construct a quality app..Version: 4.3.0
✓ New Update Not HelpfulAs a gym manager, I find the latest app update where canceled classes now show as “details” infuriating. When you click on details, it then tells you as the client that there’s something wrong with the app (not true, it’s simply that the class is canceled). We have canceled classes for two holidays this week and I have received countless calls, texts, and emails from clients asking why the app won’t let them book. This is a huge waste of time for everyone and there was nothing wrong with the way it was before when it showed them as canceled. Please fix..Version: 7.54.0
✓ DisappointedSadly the app has a glitch, when changing from one day to the next you can’t just touch the day you want to move to at the top of the page (although sometimes you actually can). Because of this I thought I was cancelling a class on one day, when I was actually cancelling the class on the day I wanted to go. Sadly because this class is so popular I am now at the end of a waitlist. Not happy!.Version: 7.1.2
✓ Great when it remembers your settingsLove this app when it works, but it regularly forgets info like my favourites and my appointments. And when it’s in this forgetful mood, it also seems impossible to find any services in my city - nothing shows up. I’ve made sure it’s properly signed in and it is. I’ve tried to log out and back in and it stalls over and over. I’ve now deleted the app completely and I’m hoping a new download will help with this issue. This app is SO handy when it’s working so I really hope this bug gets fixed soon..Version: 7.41.0
✓ Completely UNRELIABLEThis app crashes and ceases to work more often than it actually works. You never know which part of the app is going to decide not to work that day, from my “favorites” list not showing up to studios’ schedules failing to appear, when I know they have a schedule and classes that day. Or any day. It’s insanely frustrating. I really hate this app but it’s the only thing out there that all my studios use so I keep having to try to use it and hope it works but I swear it’s a complete waste of time. Usually I end up having to look up a schedule and book a class online, or call them and do it over the phone (!!! outrage), which completely defeats the purpose of this app and apps in general. My friends have the same issues so I know it’s not just me. Someone PLEASE FIX THIS APP!!!.Version: 4.3.12
✓ Not keen on the updateLots of great features in the recent update but it’s really annoying that you can’t see the full studio name and location when viewing available classes of all your favourites. I’m a member of a yoga studio with three locations in the same city and when looking for a class I need to be able to see which studio each class is on at. It was possible to see this in the old version but now it cuts the text off and I have to go into each class to see which studio it’s at..Version: 5.0.1
✓ Keeps closing and cant see my available passesIts been failing all the time, when browsing to see availability or to see the pricing options of the places or when trying to book a class, horrific experience in the last weeks even if I have the latest version! please fix.Version: 5.6.0
✓ ZERO STARSI can’t count how many times I’ve tried to use this app. I want to like it. It doesn’t work. Every single time I try to use it it gives me some error message. I’ve logged out, deleted the app, I’ve done everything I can possibly think of to try to make it work. And I’ve tried to make it work for months. I’ve had trouble with it no matter where I try to sign up for a class. It quite literally never works. Very frustrating. I’ve updated it probably six times. And it’s the only scheduling system that my yoga studio uses, so it really interferes with me being able to take classes which is infuriating. I’ve even tried to use mind-body on my web browser, it tells me that my gym has no classes available, which is incorrect. No idea how this app has so many good reviews.Version: 7.22.0
✓ App keeps Spiking my bank accountDon't trust the app. It keeps spiking my bank account to extract funds without authorization. I wouldn't enter my bank info into this app..Version: 7.44.1
✓ Is very slowBooking into classes is super slow, there’s a delay and it takes a while. Could be easily sped up and it would make it a lot better to use..Version: 7.41.0
✓ Review feature isn’t working since the new update.I can’t submit a review since the new added features..Version: 7.47.1
✓ Almost unusable for the last monthI have tried in vain to use this App the last few weeks. I log out and in, delete and reinstall install still same issues. I only use it to book classes with the same Pilates company. It says no classes on days that classes are indeed available, it shows the same days schedule over the whole week, which is again inaccurate. I am missing out on classes and not using my membership to its full use, simply because of this App. I’m not alone, many others going to Belle Movement Pilates and using this App are having the same issues. I’m aware that the owner of the business is trying to contact MindBody. Why MindBody is not fixing these issues must be very frustrating to the businesses paying for their services to benefit their clients. Not good enough!.Version: 7.2.1
✓ Waiting list viewYou can’t see where you are on the waiting list, so it’s just a waste of my time trying que and wait days to see if you have been Accepted when you could just view it and decide if it’s worth it or not. Would be great if they added that feature..Version: 7.3.1
✓ Frustrated with this appThe most annoying problem Mindbody, for me, would be searching for a studio in the search bar and SOMETIMES, it’ll show up as a result but I better click it quick before the page reverts to displaying the list of default studios. If I try to search again, it won’t even attempt to pull up the studio. Same thing happens when I click on a studio from my search history - brings me to the default list. I have to either close out of the app, or click on the classes tab and play around with date and time before switching back to the businesses tab to see if there’s any luck. Using the share feature to send a studio or class to friends - the link they get leads them to the homepage. What’s the point? How in all these years has MindBody not created a filter for free classes? Especially now that studios are offering free sign ups as a way to do Zoom classes in light of the quarantine. We shouldn’t have to scroll through every studio’s schedule to see what’s up. It makes me wonder if the developers and their staff even use their own app because these problems have been persistent for years..Version: 6.2.1
✓ All works fine but don’t expect to get a response if you need help with anythingContacted Mindbody months back to try and sort out why I can’t get calendar invites for sessions I’ve booked into my diary. Still waiting. App works fine otherwise..Version: 7.46.1
✓ Fine if your the only person bookingThis app is okay if you are using it to book just for yourself. It’s marginal if you are searching on it for classes and yoga studios. Generally I end up finding the places easier on traditional search engines and then see that the studio requires mindbody and then search for it by name on mindbody. If you are booking for more than one person, then this app becomes truly terrible. You can not book multiple people on one card. You read that correct, you need a different card for each and every member of your family and friends you are signing up to take the class with you. Traveling and want to go to a yoga studio as a family, be ready to have a different card for each. And be careful not to book yourself until last, otherwise it’ll say your already booked and it gets very interesting and unintuitive to book the rest of your family. Because I generally go to yoga with at least my wife if not my kids as well, so many cards just to book my immediate family! I really dislike this app. It’s like COMCAST for yoga, you hate having to deal with, but you don’t seem to have any other choice..Version: 7.58.0
✓ Please fix the searchThe app is fine but search function is not useful or intuitive. If you search the name of a gym, the classes associated with that gym should show up. But the app forces you to search either by the specific name of the class or the business. Please fix this!.Version: 7.35.0
✓ Worse customer support - do not recommendI was charged the wrong pass for a gym, and when I called customer support of the app they told me to call the gym directly. When I called the gym they said I should deal with customer support of the app to fix it, and I shouldn’t come to the gym as proof that I didn’t use the membership. I have lost one month of membership because of that app, since they said they couldn’t do anything. DO NOT RECOMMEND.Version: 7.31.0
✓ What’s happened???I’ve had so much trouble with this app and it seems that every time there’s an update, something else breaks. I’m now unable to book livestream Zoom classes because every time I do a message appears saying ‘we know it’s a hassle, but you can’t purchase virtual classes in the app’….huh?! I’ve used this app exclusively for the past 2 years to book classes this way! Also, I can’t access any app settings on my profile page because there’s a banner with my name on at the top of the page covering the cog icon: I drag the page down to reveal the icons, but as soon as I let go and try to click them, the banner jumps up and covers them again. I mean, c’mon! It’s pretty shoddy. Please sort this out - I literally have no other way of booking my classes..Version: 7.23.0
✓ Unable to sign in and synch to a local businessSuch difficulties signing in; I’m trying to synch my paid passes with a local business to the app. I got a message from MINDBODY support help to synchronize between the business and the app. When I follow the support instructions and try to sign into the business the app says my password doesn’t match the business password. But the business didn’t give me a password! Ive only used my personal password to sign in to the app. The business says it’s a problem with the app. I wish the MINDBODY App would talk to the business (Craven, in Saskatoon) and me and straighten this out..Version: 7.34.0
✓ App has completely stopped workingIt’s been almost 2 weeks of me not being able to find any of the fitness studios or fitness classes I take on a regular basis and can only sign up for through MindBody. I tried to delete the app today & download it again but now I am being told my password is incorrect and they will not send me a reset password email. I’ve updated the app itself, my phone, turned my phone off the back on, I even tried making a new account and I still have no options to view any fitness studios in my area. I cannot get in touch with any costumer service representative either. At this point I am beyond frustrated with MindBody and am praying they either fix the app or my fitness studios use another scheduling service..Version: 7.15.0
✓ Closes on log inVery frustrating experience with this app. I initially logged in using my Apple ID but now there have been multiple and persistent occasions whenever I log the app crashes and closes. I bought a pass on this when I initially logged in, and now can’t access it as if I log in on a web page it doesn’t recognise my Apple ID. It randomly started working again, but problem has since returned meaning I can’t book classes on the package I bought which is going to expire soon.Version: 7.27.0
✓ Unable to book online classesHave booked live online classes on the mindbody app for the past 2+ years. Now when I choose the online class I want to book I get a message telling me I can’t purchase virtual classes in the app. What is happening??.Version: 7.38.0
✓ Extremely unhelpful app supportI experienced a sort of scam through this app, purchasing a pass to a business that had closed and the business not responding to my request for a refund. I should never have been able to purchase the pass through the app since the business was no longer operating. The MINDBODY customer service has been extremely unhelpful, and have taken no responsibility for helping me obtain a refund. They continually tell me to reach out to the business, which I let them know from the start is not responsive..Version: 7.31.0
✓ Always crashingThis app has so many great features- you can see classes around you as well as into offers and it is easy to book. However, anytime I click on the ‘view pricing’ tab- the app always crashes. It’s such a shame because this is really an integral part of the app- to see how much a pass costs and to buy it!.Version: 5.6.1
✓ Big step back in usabilityUpdate Sept-2017; Post IOS 11 - the app logs me out every.single.day. Is this a bug or feature? It seems I now need to do 3 to 4 clicks for what used to be two. It's just not as efficient. User persona: I have an annual pass. I don't need to be told each time that I have a pass available. Just book the class. Don't then tell me it will be shared to my calendar. I expect that. Please also loose the final success dialog box that I need to dismiss - or only raise it in case of an error..Version: 4.3.0
✓ Starting to dislike appSometime recently, the app owners decided it is a good idea to continually push for location access. Asking for permission is fair enough, however, not allowing the user to discard it (with the request vanishing from the Home Screen) is just a bit too invasive for my taste. If I didn’t have to use the app for bookings at my yoga studio I would now delete it and will definitely not use it for anything I don’t have to..Version: 7.25.0
✓ WorstThis app always has problems. They always cancel my incorrect booking if I cancel my booking. I DID NOT EVEN TAP THE BOOKING!! And they do not even reply my email like a month. YOU GUYS ARE SO USELESS AND WORST APP!!!.Version: 7.45.1
✓ I wouldn’t recommend this app to ANYONEThe app appears well at the beginning then turns into a nightmare to manage or book! Issues are as follows: Glitches uploading card details Problems seeing available times due to staff preferences (not a feature that’s even needed) Issues with prices appearing as on the website and even more problems trying to pay. We tried to book a session while we already had credits, it then would not let us book until the session was paid for twice… We had to message the business to book us in everytime, what’s the point of having an app if you might as well not have this system. The owners then told us the fee’s for this plate form which are beyond 800$ a month for more problems is the worst service I have encounted. Safe to say they no longer use Mindbody.Version: 7.58.0
✓ Allow ratings for gyms and it would be 5Removed a star because I think it’s deceitful not to allow people to leave reviews of gyms/studios they go to. It means I see people leaving negative reviews on trainer’s profiles that are really complaints about the gym, which is completely unfair. We should be able to alert people to issues around establishments before they join. Not to mention gyms just completely ignore internal complaints. If it was public they’d be forced to do something about it. The only reason I can see for not allowing reviews is to appease stakeholders.Version: 6.0.2
✓ Fine when it worksRight now I’m having major issues with the app. It can’t find any classes at the yoga studio I’m a member of, it can’t find anything at all anywhere in fact. I’ve deleted and reinstalled and signed back in twice; but no joy. Now going to miss my favourite class, I’m not happy. When it works it works but unfortunately there’s been a major breakdown on the app every 6 months or so..Version: 7.7.0
✓ MINDBODYLorsque l’on fait des affaires au Québec, on doit les faire en FRANÇAIS. Merci, André Soucy.Version: 7.26.0
✓ Good concept, insufficient businessesI like the idea of the app but in my area there are only a handful of businesses using it and many of the categories just give back “no results.” It also purports to show health info inside the app but perversely only syncs with the FitBit app, not the Apple Health app, so anyone with an Apple Watch - or even just carrying the phone - may as well not have walked anywhere as far as the app is concerned. It seems strange to support just one brand of fitness tracker instead of using the built-in Apple subsystem for fitness tracking..Version: 5.6.1
✓ Terrible buggy appApp is extremely buggy with issues that haven’t been resolved for months, namely issues with the ‘history’ page for detailing previous sessions. This means you can’t review old classes or keep track of your progress. Absolutely terrible. Also having issues with seeing available passes. This needs to be fixed immediately the app was perfect only 4 months ago but now it’s plagued with these types of issues..Version: 5.0.4
✓ Can’t book virtual classes 😩🙄I understand that there is an issue between mind-body and Apple that is creating this issue- that you can’t book virtual classes through the app. And while that is annoying, I definitely appreciate the dilemma. However, if this is the case, the messaging should be better. The pop-up only says that you can’t book virtual classes through the app. It should have some information about how you can book virtual classes: 1. Advising that you go to the desktop version of MINDBODY. 2. Or call the business that you’re trying to book with. 3. Or simply purchase your pass or package FIRST before booking. All of these listed help at least alleviate the stress of this problem and at best solve the problem. They are also VERY easy to communicate. I spoke with MINDBODY support, and they said that this message cannot be changed. I can’t believe that that’s true. I’m hopeful the app developers will see the feedback and either respond or make this update..Version: 7.59.0
✓ Wouldn’t allow AppleId sign inFirst off wouldn’t allow AppleId to sign and and allow the security - that says something - next have you read the TAC? They get to give your email address to anyone who might want to sell you more things they think you need - and tried to actually go that route with email address set up account and it’s just spinning - so how do I book my classses that I just paid for when the facility only uses this app? Time to change facilities that don’t need this app..Version: 7.34.0
✓ Possibly the hardest app to navigateI have downloaded over 100 apps and this one has to be the hardest I have ever seen to navigate. The fact that our community felt they had to publish a separate 30 page document on how to use just 2 of the functions is a testament to that fact. I used it to try and reserve some court time on one of our pickle ball courts and it took about 15 minutes to navigate to something I previously was able to do in under a minute. It doesn’t let you see who has reserved courts. It took well over 10 minutes to get a confirmation email and about as long for it to show up in the app so you could cancel the reservation. Nothing I can do because our community requires using this app to make reservations so I am stuck with it. So disappointed..Version: 7.18.0
✓ Frequent issuesThis app seems to crash daily. When I’m trying to book classes, it will tell me it can’t show classes for those businesses, then kick ke out to the log-in screen, then tell me “something went wrong, try again in a few” when I enter my user name. After a few hours it works again..Version: 7.20.0
✓ Please fixOMG I wrote the below review last week now the app is telling me it can’t find the businesses I want to book into....FRUSTRATING!!! This is not the first time sometimes the businesses I have marked as favourite don’t exist according to the app. I’m now going back to booking directly through the businesses. Goodbye MINDBODY! I’m having so many problems with this app. It keeps locking every time I book a class so I have to go out and back in again to set up my schedule and it is updating in my calendar multiple times (sometimes up to 10 times) as an ‘event’ but not what the class is. It is really frustrating because I have always loved using this app but I am ready to delete off my phone..Version: 5.12.0
✓ Haven’t got past step one!Help please ! Attempting to log on for the first time and won’t accept my email address ! Getting a ‘something went wrong message’ the help menu is no help either ! What next ?.Version: 7.5.3
✓ Cannot book activityVery good to know if there is room in a course… but there is a bug and I cannot book course. The app tells me to close app and retry… same result..Version: 7.53.0
✓ Limits to Managing Profile and Viewing PassesThe app is great for finding and booking classes but the profile management capabilities lack the option to manage payment methods. I have an expired credit card it is always defaulting to and I have to manually choose the active card each time I book a class. For the section showing the “passes” that have been purchased, instead of just showing the type of pass purchased, it lists every single possible class to which the pass could apply. So if you buy a 10 class card that expires after 3 month, the passes section will list every possible class you could apply that to - that could be hundreds of classes. If you have passes at multiple studios, it’s very difficult to use the section to see what is remaining at a particular studio..Version: 7.30.0
✓ Now App won’t openI am coming back to update my review. I had a ton of trouble with the app and came to review out of frustration. The creator did reply mentioning they had some trouble that day but all was fixed now. And yes I can log in now, and all seems ok, BUT I am still having an issue when changing days. I was just in my gyms schedule trying to switch days to see the different classes and it got stuck on the one schedule. Like I was on April 23rd and went to view classes for the week and when I hit the 24th 25th etc the calendar did not change, it kept the data for the 23rd. It has happened to me many times. I have to close down the app and restart. But once it kept doing it over and over so I gave up. Hopefully the developer can find out why it is doing this to me. I have an iPhone 6plus with latest IOS..Version: 5.0.1
✓ A Pointless And Useless DownloadThe app looks great and is easy to use. Registering for classes at my gym was easy. I don’t know how it functions for other gyms. I downloaded it hoping that logging in my 3 children into Burn Boot Camp child-watch would be easier than trying to use the non-mobile web browser from my phone. Unfortunately, I’ll still have to do the annoying process of zooming in and out on the browser. I have to go through that same process four times to get us each logged in. Because in the app you can only press the “book” button once it leaves my two other children unable to attend. There needs to be a drop down menu so a number can be chosen. Same with the web browser. It doesn’t bother me that I have to zoom in and out. The biggest issue is I have to go through an annoying process 4 times, every single day. I’m a busy mom I don’t have time to sit and mess with that. I think the real issue is that the developer didn’t develop the app to be used in the way my gym intended for child care sign up to function. It would be nice if the two of them could figure it out though. I know a lot of gyms have child care. Surely this is a function that all gyms, using the app would benefit from..Version: 7.10.0
✓ Can’t get it to workSearching by location isn’t specific enough somewhere like London. No boroughs or stations on the search. Can’t find the company I want to book with even though their website directed me to book via this app. MindBody website doesn’t recognise my email address as a login despite my opening an account via the app and following the email confirmation link..Version: 5.12.0
✓ Concerns Regarding Recent UpdateIt would be a challenge to run my business successfully without using the MindBody Business App. For that, I am grateful. Currently, however, I am frustrated and concerned. Please investigate what might have changed in the most recent update to interfere with sending confirmation emails and the like. All week, I have been getting communication from clients that an email confirming a booked appointment was never sent. I have even canceled the appointment, rebooked it, and toggled to send a confirmation email with the client present in the office with me. It used to be Instantaneous. Something has changed. Thanks for looking into this..Version: 7.33.0
✓ Add to calendar bugI really like the app, but when I have booked a class and the ‘Add to Calendar’ button shows, the message ‘Already in calendar’ shows when I click, which is not the case. A work around is to exit that screen and go back into thr class I have booked and click the button again, then it works. So many more clicks to do this so it’s a pain when booking multiple classes. Please fix! Much better solution would be to just add a personal feed to my calendar once, so I don’t have to keep adding events individually. Apps like Eventbrite do this..Version: 5.10.0
✓ Can't sync bookings to my calendarYou always have to add bookings one at a time to the calendar. It would be great if you could have an automatic sync / URL subscription option. Also, I can't seem to access settings from the app. When you land on the 'Me' screen, there is banner that jumps to the top of the screen showing my name, that covers the 'Settings' button *eye roll* garrahhh. So, there may very well be a sync function, but I have no idea since I can't access my settings! :-| Very very frustrated now..Version: 7.22.0
✓ Refuse to delete my account / dataDeleting my data should be simple, however MINDBODY have so far point blank refused. I’ve been told that I should replace my details with nonsense. Email address though is not possible to edit, and I’ve no idea if they’re still keeping my original details on file anyway. AVOID. UPDATE: I’ve sent an email as requested to delete my account, and I’m being asked now to fill out a form and then email this in so that they can do it. Basically, same as before. I’m still being made to jump through hoops for what is an incredibly simple request..Version: 5.6.1
✓ Search failSearch for my yoga studio brings nothing despite it being in my favourites..Version: 7.31.0
✓ IssueSome issues with the latest version - - can no longer see past attendances or number of visits - when waitlisted for a class the booking page tells you you’re booked, not waitlisted. It used to tell you your place in line but no longer. Would be great if you can reinstate these functions..Version: 7.37.0
✓ Like it, could be betterI really do like this app and that I can see a variety of class schedules. I also love the Mindbody company and everything that they stand for. However, there are a lot of services offered in town that are not on the app. For example, there are chiropractors and tanning salons in town that are not on there. It would also be helpful to give more pricing information on other services that are not fitness classes. For example, how much is a massage? Which insurances do they accept? Etc. these things would help me to really plan out which health/beauty services I’m interested in pursuing. I would love to see these improvements and be able to fully utilize this app, as it has great potential :).Version: 6.1.0
✓ FrustratingFrustrating app- so many bugs/non user friendly designs. You rarely get a response to emails and if you do, it’s often to contact the studio (for example, my cc wasn’t going through so they told me to contact my studio but it was an app issue not a problem with the studio- my studio finally deleted my account and had me resign up and then it worked). I originally put my birth name in but changed it to my nickname. I started attending a new studio, and they see my updated name. However, my original studio still sees my birth name. They don’t tell you how many classes you have left so if you have a package, you have to count on your own. It also doesn’t tell you your expiration date if you have a monthly package. You can’t sign up for texts in the app. I originally got them but stopped bc it was annoying to get 10 texts right away letting me know that I had just registered for an open class at the beginning of each month. However, now I don’t get a text when I get into a waitlisted class. There should be an option to only get texts when you get into a waitlisted class or if a class in cancelled. They also don’t allow for discounts. My studio offers a teacher discount, but I have to ask them anytime I need to change my number of classes, instead of doing it through the app. My instructors also complain about it- I wish my studios would get another scheduling app..Version: 7.53.0
✓ Nice design, keeps logging me outGreat design and features but keeps logging me out even if I just switch to another app temporarily. This has been happening for the last several updates. Frustrating. Have to login several times a day..Version: 7.26.0
✓ Constant CrashingI haven’t been able to get into a class at my local for a few weeks because you have to book through this app. Every time I try to log in, it will just close out the app. So, I delete it and download it again. It’ll work sometimes. Most of the time it doesn’t and I miss my class. This app single handedly has pushed me away from in class. I am once again a YouTube workout person. THIS APP is the worst..Version: 7.34.0
✓ App works fine except for calandre permissionsSo I usually set all my classes a few weeks at a time. But what happens is that if I don’t go into the app after a week (I’m still logged in btw) it removes all the classes from my calendar. Iv been told it is a security feature. But it seems like the developers just want us to use the app more. If it was a security feature it would cut the connection to the calendar but keep the events there. I’m trying everything currently to get around this non-security feature..Version: 6.0.9
✓ Lots of issuesHow does this app have so many high ratings when it is always crashing? Half of the time I can’t sign in due to an error message. The other half the app suddenly quits while I’m booking classes. Don’t get me wrong, the design and features are great! It just doesn’t run well..Version: 7.38.0
✓ Purchased Class Pass that would not work. Customer service offered no solutionPre-CoVID I purchased a class pass for a local yoga studio. The classes worked prior to pandemic. I was told I would be able to use the passes after the pandemic and the studio extended the expiration date. I tried to use them to purchase the same class as I had prior to COVID. Received error and contacted customer service. Suddenly, the classes I purchased are not “compatible” ?? How is that possible? I am registering for the exact classes as I purchased the passes for. Asked for my money back after no resolution or assistance. Was basically told to bug off because they could only work with the studio. They wouldn’t even look into my account and could only assist through screen shots I sent and gave me general/possible answers. They put literally zero effort to help me. The app works, two stars for that. Negative three for wasting my money and poor customer service..Version: 7.1.3
✓ Search function never worksI’m kind of annoyed that so many businesses use this app for scheduling classes and appointments because I’ve always had so much trouble using it. The thing that really annoys me when using it is the search function doesn’t work at all. When I search for the name of a gym or company, it never comes up and says there’s nothing by that name. I search for businesses “near me” and nothing comes up. Search different topics, keywords, uppercase, lowercase. Still can’t find it. I have to use a desktop to sign up for the class so I can finally get the gym pulled up in my app, but then have no way to “favorite” that place so I can find it again if I want to sign up again later. Frustrating and not very user-friendly..Version: 5.10.3
✓ Nightmare app hopeless customer serviceI’m having a complete nightmare with the app and the online website. The app refuses to accept my bank card, says it’s the wrong address. I used this bank card on this app for a couple of years with no issues. I attend two different yoga studios and now can’t book any classes. The studio owners have tried to rectify at their end. No joy. Customer services took well over a week to reply to my problem and if I have a technology degree I may be able to follow their directions. Basically they want me to clear all my devices back to factory settings which quite frankly I’m not prepared to do. Sort out your mess MINDBODY, your studio owners pay enough to have this service, their students at the very least should be able to book a class.Version: 7.17.0
✓ Good but still needs improvements!Firstly. The support offered is amazing! They are always on the phone. However PLEASE make it possible to link to a specific class! I need to promote myself and share links to my class. The “share” button suggests this is possible but it is not..Version: 6.1.0
✓ HorribleNot one to complain but this app is horrible and actively wasting my money. I go to cancel a certain class and then it cancels another one instead. From now on I will just call the studio directly to book my classes.Version: 7.30.0
✓ When it works, it works wellThis app is spotty. I didn’t get any warning about my credit card coming to its expiration date, I was just silently dropped from the Flex program. The app wouldn’t let me update the expired credit card, or re-enter it as a new credit card either. I had to enter an entirely different card and manually re-enroll. That was in October now here it is February, and suddenly all the Flex program indications have vanished. I put in a ticket, but right now I have no idea. Maybe Mindbody has decided to give up the Flex program without telling anybody? Or maybe it’s just a really big bug, who knows..Version: 7.42.1
✓ Good concept, needs improvementI think the app is great in concept but I often want to use it before or after sessions to find myself getting frustrated as the app simply doesn’t work. I’m not sure what is the reason and the gym owner thinks I’m not telling the truth when I book and decide to cancel or show up without booking. Can you please fix this for iOS?.Version: 5.3.4
✓ Double charged & still no refund![Update: After 3 MONTHS of chasing, I was finally refunded $160. It took a visa investigation to get my money back, and Ezidebit gave no reason for their fail. Don’t trust your money with MINDBODY or Ezidebit.] I was double charged for a class pack 6 weeks ago. The purchase didn’t show up in the MINDBODY app - even though $160 was taken out of my bank account TWICE. I contacted MINDBODY support, but they refused to take responsibility for their own app, instead telling me to deal directly with the gym (which has been extremely cooperative and helpful - but they only received one payment and not the other) and the third party Ezidebit (which also only recorded one payment). So I’m still trying to find the other $160 taken from my account. Both my time and the gym’s time have been wasted trying to find the missing money, and MINDBODY have just washed their hands of it. I’m appalled at the lack of accountability MINDBODY has for THEIR OWN APP. When things go wrong through MINDBODY, you’ll be left to figure it out yourself. Book directly through the gym - the fees they pay towards MINDBODY clearly aren’t going to improving the user experience..Version: 7.2.2
🙂 Mindbody: Fitness, Salon & Spa Positive Reviews
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