Panera Bread App Negative ReviewsPanera Bread

Panera Bread Negative Reviews

4.9
4.90672 star

Total 29 Negative Reviews

Panera Bread App Complaints & User Negative Comments 2023

Panera Bread app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Panera Bread? Can you share your negative thoughts about panera bread?

Please wait! Panera Bread Facebook comments loading...



Panera Bread for Negative User Reviews

Problems with appAfter my order has arrived, I get an email asking me how my experience was and giving me a choice to enter a number of stars. If I select a rating, it goes straight to the app and then absolutely nothing happens. No place to leave a rating, or comments or anything. Further, if I go into my order history to see if I can access it there, there is no way to do that. Bottom line is this, something was missing from my order today and the only option I had to leave feedback was to call the store manager (which results in an obnoxious hold time). Why is there no way to leave a comment, email the store, contact the driver, anything to leave feedback. And why send an email asking for a rating if that goes nowhere either. This customer support and feedback process for online ordering needs work..Version: 4.26.2

Unfair pricingWhy charge more for an online order to be delivered vs in store pick up. Other apps that included online ordering for delivery do not charge more for their items. The prices are also not affected by “maintenance” for the app; your app is free if you wanted fees make a price for the app. If you are going to charge more for delivery then all app orders should include these “maintenance” fees. It’s unfair to those who choose delivery pay more than others for similar items. Just very disappointed, in a way it is price gouging your food. People get upset about price gouging with other items(ex gas). Overall it is unfair pricing and has led me to use other apps for delivery of food. Chick-fil-A which either has the same or more business doesn’t charge extra for delivery or “maintenance” app fees..Version: 4.55.2

App leaves a LOT to be desired...Easy to navigate but the features seem to stop there. While numerous other other restaurants that offer curbside pickup have found a way to make their app communicate across devices (i.e., place the order on one device such as an iPad and drive to the restaurant and click I’m Here on an iPhone), this app doesn’t appear to have that capability. One can certainly open the app on the iPhone but when I do the app doesn’t realize that I have an order to pick up and gives me the option to start a new order. Not what I want; I’d just like to pick up what I’ve already ordered. In days past I would at least get an email message with a button to click saying I’m Here. Not so with the last two orders places using the app. Email notifications using this app seem to be no longer available. What we have here is a recipe for dissatisfied customers. Count me as one of them. I don’t recall when I wrote the review above, but as of today (08 Jun 2022) the current version (4.46.2) still hasn’t fixed the problem I described . What I find most frustrating is that other food services (most notably one that specializes in chicken) figured out how to make this work years ago. Still a pain to use the Panera app..Version: 4.66.0

Major difference between online experience and in store experienceThere’s a major disconnect between the experience in store and online with panera. In store you can customize your food however you want and you can use multiple rewards at the same time. Neither of these is a feature in the app or on the website. Want steak on the bbq flatbread instead of chicken? Can’t do it on the app, only roasted turkey is available to substitute. Want bacon on your Baja Mac and cheese? Can’t do it... they don’t have any customizable options for the Mac and cheeses... Have a dollar off a pick two and a dollar off a sandwich and a dollar off a soup you want to use? Sorry, can only do the dollar off the pick two. They won’t even let you use the dollar off a sandwich unless it’s not on a pick two! All of these things I can do in the store. There is no excuse for not being able to do these on the app or website. If they want to take away these options in store, ok I’ll accept that, as long as their customer experience is consistent between the store and online. Panera, aka Saint Louis Bread Co (as they should be calling themselves), is better than this and I’m extremely shocked at just how different these experiences are. I don’t know a single other restaurant or store that is so different like this..Version: 4.1.0

Love Panera, quirky app in need of simplifyingI love Panera. I use this app multiple times a week. I do think there are some ways that they could streamline the ordering process, but for the most part, it does what it needs to. I do have 2 issues with the breakfast portion of the app. I often forget that it ends at 11, and I realize it at 10:45. So I go to order delivery or rapid pick up at 10:45, and it’s already no longer available in the app. Even when I try to order online, it tells me breakfast ends at 11... but it’s 10:45. Why can’t I order breakfast? Especially for delivery? This doesn’t make sense to me and is incredibly frustrating! My other issue is with some of the breakfast sandwiches. I can’t order a bacon, egg, and cheese on brioche and pick the option to switch to a bagel. I always have to call in the restaurant after I order to have them change it. After months of doing this, one of the employees finally was kind enough to tell me if I choose the bacon, egg, and cheese on ciabatta then I’ll be able to change it. AND THEY HAVE TO DO THIS TOO! WHY does this process have to be so complicated?!? Bottom line, there are some improvements that could be made. At the end of the day I love Panera and I’m grateful for an app to be able to order it through..Version: 4.35.1

InconsistentI enjoy Panera food. Panera service is another story. This app usually gives me no issues. The first time I used it for curbside pick up I got my order no problem. The second time I used it for the same purpose the food never came out. The app confirmed my arrival and stated the food would be out shortly and handed to me by staff at my car. Never happened. Had to go inside and get the food myself which was sitting on the counter. Wasted time and food is getting cold. Come to find out there is a separate email sent that you need to click on the “I’m here” tab to get your food sent out. Why isn’t that on the APP itself? The app can confirm you are there at the store but not tell the staff you are there? What a waste of time. Outside of the curbside debacle I have ordered in person pick up before and have been given the wrong order also. Even thought the correct order is on the receipt on the bag the food inside of it is not..Version: 4.55.0

Mobile OrderingI love ordering rapid pick up from the app. I usually order the same thing: You Pick Two with a salad and mac and cheese. Recently, the mac and cheese portion for You Pick Two default size changed to large. This is a comically large portion (think family size) for someone who is also getting a half portion of another menu item. The first time I came home with a bowl of mac and cheese larger than my face, I chalked it up to my mistake. Maybe I accidentally hit the wrong button. However, when it happened again I went back to the app and discovered that the default size is large despite other You Pick Two items defaulting to smaller sizes. For people who order frequently and click through without reading, this results in ordering more food and paying more than intended. Either this is a shady plan to make a few easy bucks off of unsuspecting customers or a terrible design flaw. Either way, someone needs to fix it. Since I would find no way to submit a complaint via customer care, I’m doing so in more public forum..Version: 3.20.1

Cannot reset password through appTried several times to reset my pw so I can use this app and build up points. The pw reset came to my email and when I clicked on the link, it sent me to the app, but just the home page of the app, over and over. I even contacted customer service - had problems on the browser too. Several days later they sent a pw reset again, not seeming to understand that it’s a problem with their app. I couldn’t even try it out, because the reset link expired by the time I read my email. I responded and told them, but no one responded to me to help. That was two days ago. I tried to reset it on the app again, but now it’s not even sending a reset link at all. It’s a huge problem for the app if you can remember your old pw. I do think the app functions well besides that though. Customer service wasn’t great; they didn’t address the actual problem with the app at all..Version: 4.23.1

Mobile orders treated differently than in store ordersMy review is due to a long wait for food service. Why is that on the app review? Because the app caused the delay. My family and I came to Panera and sat at a table rather than use the kiosk. Part of that decision was the line for the kiosk, the other part was my four children not being able to wait while we order. Put in our two adult and four kid meals for eat-in service with a table number, ordered a dozen cookies, and added a tip. Total amount was just under $100. Our order confirmation showed a ONE HOUR wait. While we waited, we watched several families enter, order, eat, and leave. Come to find out that if the total is around $100, the APP delays placing the order for an hour, even if you are already in the store. That is the kind of app design that infuriates customers and calls to the manager. Quit setting your associates up for failure and add a logic that eat-in orders with a table number get expedited no matter the cost. TLDR: the app adds an hour to your order even if you are already seated..Version: 4.57.0

Not-so-rapid pickupThe app itself gets 5 stars for allowing extensive customization, but it turns out that local franchises can de-prioritize orders placed with the app. It only tells you this by delaying the pickup time, which is displayed AFTER payment. The local manager in Milford OH was very friendly and smiled as she told me she delayed my order by 30 minutes (I asked about it 25 minutes after placing the order, standing in the empty restaurant wondering where my food was). If I hadn't asked about it, it would have taken longer. *To the developers* when an "ASAP" order is delayed 30 minutes before they even start on it, please launch a pop-up notification in the app asking if I still want to place the order. That would have prevented an awful customer experience. Because of today's experience, the Milford OH location has lost my future business..Version: 4.48.0

App needs lots of fixesAs of May 23rd, 2022 the app has been on “maintenance” for like 5 days. I hope they fix the major issues the app had like charging you for the fountain drinks even if you were an unlimited sip club member, or sending your order to random locations, or confirming your order is set only to send a “it might take longer” message that you need to accept or the workers won’t get your order. Honestly never had problems with my order, only problems with ordering. I also had to call several times to get my totals readjusted if I got charged for extra things or double-charged. Last time I called was for being charged for a drink, and the customer service girl gave me attitude after giving me a credit and said “you should always check your totals and not just pay if it’s incorrect”. - sorry if the app has glitches and it should theoretically run well so busy people can just order in 3 clicks and run to get their orders for their lunch break..Version: 4.65.0

Terrible updateI don’t know why Panera felt they needed to “improve” their app. The old version worked perfectly and I never had a problem with an order. The first time I used this new version it wouldn’t let me remove the side, no matter how many times I tapped “no side.” The next time I used it, a week later, I customized my order specifying a half salad with no side. I checked it before checking out and it was correct, but on the next screen it showed a whole salad with a side! I had to remove that and start all over. A couple of days later I tried it again, and had a similar problem with my order changing itself. Eventually it was showing correctly, including my request for extra dressing. But when I picked up my order the “extra dressing” was not printed on my receipt, and there wasn’t extra in my bag, so I had to ask for it. I never had any of these problems before, and I used the old app at least 3 times a week - sometimes more..Version: 4.1.0

Not the best experience....The salad and soup were perfect. The sandwiches were hard and dry (overcooked). The $4 cookie I ordered was not included in my order. I added a special note to my order asking to make sure and add butter to the bag...it was not included. When I arrived at the restaurant, I wasn’t greeted. Instead there were several employees talking (basically yelling) to each other about one of the employees dog that was outside parked in a car close to the door. One employee, not the owner, ran out to go see the dog....ignoring the customer. I had ordered the same sandwich yesterday and it was so delicious....hot and freshly prepared. When I arrived today to pick my order up off the shelf, it was not there, so it’s not like I was late and it was my fault the sandwiches were hard and dry. I was literally at Panera Bread within 10 minutes of placing the order. With my rapid pick up bag in hand, I wandered about looking for butter. No one asked me if I needed assistance. I walked up to the counter at the entry of the kitchen where the manager just happened to approach me. She showed me to the butter and was very nice. Before I left, I contemplated getting a baked item and the manager asked if I needed assistance. However, no other employee asked if I needed anything. I expect more from Panera Bread. It makes me sad to go to a place where good service and fresh food are expected and get cruddy service and bad food..Version: 4.7.0

Continuous Improvement Project: 1) Allow order ahead for Drive ThruAllowing ordering ahead with the pickup location being drive thru would help optimize drive thru throughout, increase availability of order and pickup options, and increase customer satisfaction. I was in a unique position of not being able to leave my car due to a sleeping baby. I also had a gift card that was loaded on the Panera App. Because the Panera App lacks the ability to make a gift card payment from the app either inside or in the drive thru (another Continuous Improvement idea), I order the Rapid Pickup option, but then went into the Drive Thru to pickup. This both confused and bothered the employee, but thankfully his critical thinking skills allowed him to move his arms and legs to pickup up the sandwich from one section of the prep area to another. Fix this easy problem by allowing drive thru pickup as an online order option. It’s easy, is barely a couple line software update and a 30 standup meeting in the stores. The ROI is much higher then the LOE involved..Version: 4.4.1

Fine app - if you get your foodI’d been using this app for a while, loving the rewards and simplicity of the rapid pickup. However, today the order was not there when I got there. It was busy, so okay. I waited a half hour, periodically checking on my poor dog who was stuck out in the car. Finally I went to talk with someone at the register, and they didn’t show any record of my order. The lady told me to keep waiting (for an order they didn’t have?!) and acted like I was just being impatient. No one would look at the order confirmation I had, there was no offer to remake it, not even an apology for the trouble. The staff completely blew me off, and I had to just leave. This is inexcusable customer service. Update - I contacted Panera customer service and they did eventually refund, so I’ll add a star for that. The process to get that done was still a bit of a pain, though, and I’m reluctant to go back after such a terrible experience. My suggestion - the cafe needs visibility to track the app orders, and if the cafe is busy, there needs to be a way for that to be factored into the pickup time. The app isn’t worth anything if you don’t get what was ordered!.Version: 4.12.0

Problem with ordering ahead on appThis review is solely based on the app, with ordering ahead, and the problem I have with it. It has occurred a couple times where I want to order something for pickup hours later in the day, but the app will send the order immediately to the store. For instance, I ordered dinner for my husband to pickup at 4pm on 2/2, and placed the order around 1pm so I wouldn’t forget. I received an email- which I didn’t see until later- at 1:26pm informing me the order was ready for pick up. To the developers: if you are providing an option to order ahead by hours or days, the bugs need to be worked out. It is unfair to the staff prepping food, the store this monetarily impacts, and the customer who would appreciate a fresh meal. Please do better this. This issue wastes other peoples time, and money..Version: 4.59.2

Messed up online orders alwaysI’m really getting frustrated with ordering from the Panera bread app for delivery. Just about every order ordered this way always has something wrong or messed up about my order. Sure you can call the store and they’ll promise a free pastry or something for the inconvenience, but it does nothing to stop the incorrect food items. I’m not talking about seriously customizing an order and that getting messed up, I’ll get to that in a minute. I’m talking basic food items on their menu such as a breakfast sandwich that you can get with scrambled egg, cheese, and bacon. Not adding or taking away anything from that menu item. It will still be wrong!! Today, for example, I ordered just that, and they never put bacon on my sandwich. Then at times where I do customize something, say a salad but I am adding more to the salad then what comes on it, I’ll pay for the extra items through the app but then will NEVER get those additions. I like their food. It’s good food. But I will no longer order delivery through their app. I will go some place else. I want what I want. I expect to receive what I order. You can’t deliver, I’ll go somewhere else..Version: 4.40.3

Overall Average, with a few problemsOverall the app has everything you would expect, but I’ve encountered a few problems. Lunch orders cannot be scheduled to be picked up at a later time if you are ordering before 10:30, it just tells me that every item is out of stock. Unlimited sip club is a great deal, but it also has the same issue with ordering in advance. Since it can only be redeemed every two hours, you can’t order for now, use it, and then put another order in four hours later and use it then. I have also had issues with coupons being used when orders haven’t gone through yet. Essentially if an order starts processing and encounters whatever issue, then the coupon is used regardless of if the order went through..Version: 4.62.1

Delivery and restaurant issueI ordered $30 worth of food today and wrong orders were delivered to my house. It was missing half of my orders and they sent me two stuff that I didn’t even order. What’s more frustrating is that the receipt on the bag clearly stated what I had ordered, but someone packed the wrong stuff in it. I called the restaurant and they had no idea what had happened. They claimed that they have no control over the Panera app, the delivery third party, and the app for refund. They were nice enough to offer me store credit but couldn’t refund me nor resend my orders to me. The restaurant, delivery, and app are all independent from each other which makes absolutely no sense....I had to drive to the restaurant to exchange the wrong order, thus defeating the whole purpose of online delivery and avoiding contact during covid. So, why didn’t I check the orders? Well, the Delivery is covid contactless delivery and the receipt clearly showed my orders, so I didn’t think to hail the delivery guy to retake my order. Overall, my Panera app online experience has been a huge inconvenience for me and I will not use nor order using this app again..Version: 4.34.1

Your UberEats promotion failed; all your restaurants hate youYou basically set up all your stores to fail (and you’re losing customers) because you launched a promotion with UberEats KNOWING your stores are not in a position to handle the order load. What moron at your headquarters came up with this hair-brained, tone deaf, poorly thought out idea?Now all your poorly payed staff are getting yelled at while making 10$ an hour as you corporate idiots, who came up with this unattainable idea, are ordering 500$ steaks totally clueless about your actual company. Idiots. Panera food is great. Its NOT great when it takes 3 hours to get delivered. The moron who came up with this dumbas- idea probably makes $500,000...and should be fired. Idiots. All of you (except for the hardworkers who actually make the food) are idiots. Who’s getting the blame? It’s the low paid hardworkers. Fire the dimwit who came up with this unbelievably poorly thought out idea. Is there a number we can call to yell at that person? You know, so people know the right people to be mad at?.Version: 4.12.0

Very glitchy. Always a different problem.This is probably the most glitchy app I use. There is always a different issue each time I try to use it. Unfortunate that Panera has lost my money at least twice when I’ve attempted to order and come across issues that prevented me from ordering. Also just makes me less likely to use the app in the future when I know there’s often a problem. Come on, it’s worth investing the money for a decent app. One of the most frustrating issues is when you try to click something and the app just freezes. Another is that it prompted me to reset my password, it sends me an email to do so, and then when directed back to the app to change the password, when you click on the field to type in your password, the keyboard does not pop up and so there’s nothing else you can do. Also, why do I need to sign in every time I go to the app? Just keep me signed in..Version: 4.38.0

Never used app but have been charged 9.99 every monthI hate these people ! I down ladder this for covid convenience s on me how they signed me up for “ coffee club” ( which I know I never signed up for as I don’t drink coffee!! Every month I’m charged 9.99 !! I contacted them via email after trying in vain to drop this on the app somewhere (?!!) no replay except the usual “ well get to you ASAP” Except they Nevef got to me ! Now I’m on month 7 (?) of payments so I have to go to my bank and stop this ( not sure if someone has hacked it or what but it’s not my charges ! I’m in Birmingham AL ! Only Panera close is summit ! I’m so angry at being ignored that I’ll never eat here again Just don’t download that app unles you want someone to hack you ! I’ve had to change all my paswirda etc I’ve just had my second “ email to reset my iassword ! After being hacked abs telling these people to shut down my account , apparently it’s back up again.Version: 4.49.1

Says order is ready when it’s notI’ve had multiple problems using this app. I would reorder a past item and it let me do it even when the store was out of that item. So I switched to making a new order each time. I thought that was working as sometimes the item would show as sold out and not let me order. Today I placed a new order, and the Panera online ordering system sent me an email that my order was ready. When I went in to pick it up I was told they were out and they didn’t know why it let me order. My choices were a refund or a substitute item. This is a waste of my time and the Panera employees time. Please improve the app or make sure the store is keeping up with tracking what’s actually available if that’s where the problem is. Love your bread but this is making me not want to order..Version: 4.78.0

Good app exceptThe app does not give me credit towards my rewards. When you order in the app and your reward card is linked through the app, when you pickup your food at the store it doesn’t come with a receipt it only has a kitchen piece of paper on the bag. The app doesn’t give me reward credit for my order or my 5% cash back rewards I’m supposed to be receiving from my credit card company who’s partnered with Panera Bread. There is a way to get your missed rewards IF YOU HAVE A RECIEPT which PB DOES NOT provide when you order through the app. I’ve emailed customer service and they never responded. I’ve called and spoken to one customer service rep about a bad experience in the store. This is really ridiculous. The app is supposed to provide convenience but instead it’s just a major glitch. Now I have to stand in line and order to get my receipt so I don’t miss my rewards. I eat here atleast 4 times a week. Bad customer service. Management should be using the app and aware of these issues. This shouldn’t have to be brought to your attention through bad customer experiences. Bye bye Panera bread. Your customer service team needs supervision. I’m taking my business elsewhere. That’s a shame..Version: 4.75.0

Bad checkout flowPanera is great and their app is mostly great, but the checkout workflow is TERRIBLE. The app will often wait until after checkout seems to be complete to let me know that their has been an error with my order. For example, I generally pay using Apple Pay and frequently after I’ve been notified that my order has been submitted, I’m alerted that there’s been an problem, like that my order has to be rescheduled. This check should obviously happens before taking payment. Another check that should happen before payment is if the user wants to receive text message updates. I have in the past, submitted an order only to realize 20 minutes later that the order didn’t actually process because I hadn’t selected if I wanted to receive text updates. This check should happen again BEFORE checkout and payment. TL;DR Fix the checkout workflow!.Version: 4.23.1

Good food if you get all of itI would say that nine times out of 10, I do not get everything that I order. What is exceedingly frustrating about this is that there’s nowhere in the app to say that I did not get all of the order. Other food delivery apps let you click on each order and report if you didn’t get everything, or if the food was poor quality, etc. Panera, though, doesn’t seem to care if you get all of your food or not. Most recently, when I didn’t get all of my food, I contacted customer service through their website and they didn’t even respond. I’ve also tried calling the restaurant when I haven’t gotten all the food, and no one answered. I would use this app more, if I always got the food, and if, when I don’t get all the food, it would seem Panera cared to know..Version: 4.29.1

Okay app, not so great rewards programThe app functions reasonably fine for my purposes. I don’t usually have a lot of customizations on my orders. Although, I do often use rapid pickup and there have been a fair number of times when I placed my order to find out that what I wanted was unavailable. The staff at the store always makes it right by offering something comparable. However, I would prefer that the app reflects what’s actually available in-store, like what the Starbucks app usually does. Also, for some reason, the app doesn’t allow me to order from the table when I’m at my usual store. Just kind of annoying. Panera’s rewards program is a bit stingy, as most patrons probably know. Plus, they limit us to earning visits to at least two hours apart, last time I checked. Chick-fil-a and Starbucks are definitely more generous..Version: 4.13.0

Terrible App Ordering Experience & SupportThis is my first time ordering through the mobile app, and the last time. I used the mobile app pickup option, which is probably one of the worst ways to order Panera. I love Panera, but the app makes me never want to waste my time eating there again, as it is so difficult to navigate and go back to the Home page, and redeeming your rewards do not work. I ordered four items: all but one of which I had issues with. The frozen caramel coffee tasted very funny, and I ended up having to trash it. I paid for the chocolate cookie, but it was missing from my order. The French onion soup was supposed to be free, as I used my reward of a free soup after spending $10. It was not free, and I ended up spending an extra $8 out of pocket. I feel wronged. I will never use the Panera app again. I have contacted customer service, but they gave me the cookie cutter reply and did not bother to add my name into the copy & paste. It said “Again, we appreciate you sharing your thoughts with us, [guest name].” I will not go back for a long while after this experience..Version: 4.61.0

Was loving it but now can’t loginInitially I was absolutely loving this app I could order my food without standing in line, order to pick it up at my convenience, and more. That was until I did an update. After the update the first issue I had was it would say the restaurant was closed even though I would be right in the restaurant trying to place my order. Not only that but the restaurant didn’t close for at least 8 hours. Then another update came out so it did that update. Well after that update came out, I am now not able to login at all. I have been working with customer service on resetting passwords, being given passwords from customer support, deleting the cachet/history/cookies, uninstalling and reinstalling the app, trying from different devices, trying while on the Wi-Fi, tried someone else’s Wi-Fi, I’ve tried using my cell phone data, even after all that I still cannot login. So now the app has become pointless..Version: 4.61.0


🙂 Panera Bread Positive Reviews
Is Panera Bread not working?

Panera Bread works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Panera Bread.

⛔   Panera Bread Problems
Applications with negative comments similar to Panera Bread
Campbell Gray Hospitality negative reviews, comments
Campbell Gray Hospitality Negative Reviewsbeaconsmind AGLifestyle2023-08-16
CMBDriver negative reviews, comments
CMBDriver Negative ReviewsCMBDigitalNetworksFinance2023-08-16
2023 COSSUP National Forum negative reviews, comments
2023 COSSUP National Forum Negative ReviewsThe Institute for Intergovernmental Research, Inc.Education2023-08-16
Fresh Cart - Seller negative reviews, comments
Fresh Cart - Seller Negative ReviewsApplligent TechnologiesBusiness2023-08-16