Panera Bread Positive Reviews

Panera Bread App User Positive Comments 2024

Panera Bread app received 19 positive comments and reviews by users. Can you share your positive thoughts about panera bread?

Panera Bread for Positive User Reviews

✓ Delivery PageI love Panera. I’ve been going to Panera for a long, long time. I also love that Panera can deliver to my house! Super convenient when I’m in the mood for a Bacon Turkey Bravo or a blueberry scone. The app is easy to use and I love it...but I’d like to suggest one thing. When you’re on the app ordering for delivery and you’re on the page where you select when you’d like it to arrive, it should warn customers at that point that delivery is delayed because of high volume. My issue is that I’ve spent time ordering items and also customizing some of them, and when I go to pay it THEN says that they’re super busy and suggests a new delivery time. That suggestion should be before the order is placed so it saves time for the customer. Or even before you go to pay for it. Some kind of warning would be helpful. I know Panera is busy in the AM and that’s okay. I still love Panera!!.Nan67834Version: 4.35.1

✓ Love panera!I discovered Panera bread in Long Island NY about five or six years ago and I immediately loved the concept of a healthier more convenient way to eat instead of all the fast food places that have very poor options when you’re on the go. On the menu, the sandwiches and salads are made with fresh ingredients, they are average priced, they offer smoothies, and even yummy bakery treats if youd like. If your watching your caloric intake, Panera makes that convenient as well by listing all of the calories for every item on their menu. Panera also has an app that you can order from and pay ahead to expedite you picking up the food instead of waiting in line which I LOVE. I am ecstatic that we now have one in Dover Delaware!!!! Thank you for coming!.LowilliamsVersion: 3.16.1

✓ Order not correctI ordered a customized Greek salad and it was missing two of the items I requested. I also ordered soup and asked for croutons to be added on the side. I used the app to do this since my coworker was picking it up. She had to ask about since they didn’t put it out as ready and they told her they were out of croutons. Poor planning on their part to be at the busy Mosaic center on a Friday afternoon and be out of a staple item for salads. Very dissatisfied with this location and will consider going to the other location in the area from now on. Nothing was done to make it right and now I’m stuck with a salad of lettuce and onions because they didn’t add the other items or they were out. My colleague was only told about croutons, not the other toppings..JenjensterVersion: 4.12.0

✓ Rapid pick up often prepared incorrectlyAs much as I love the food at Panera, my family is on the go and I almost always use the rapid pick up. I try to check the order before leaving but sometimes I’m in too big of a hurry. This sounds like a high number but I would say about 40% of the time something is incorrect with the order. It may be a condiment that I customize to leave off or sometimes they get the order completely wrong. Most of the time this happens with my breakfast sandwiches. My kids do not like cheese and sure enough it almost always comes with cheese even though I customized it not to. I live about 10 minutes away and I just don’t feel like going back up there which means a lot of times the food just goes to waste. It would be nice if somebody could double check the orders!.Eagamer24Version: 4.1.0

✓ Great when it worksThis version is maddening. I haven’t had an order yet (4-5 orders) where I haven’t received an “oops - try again later” message. When I’ve been able to get to the point of food in my cart, there appears to be no way to go back and add an Iran like a beverage. Or when I’m lucky enough to get to the beverage menu, something easy like ice tea is sometimes an option, sometimes not (that part has been an issue with the previous version of the app too). I’m writing this review today because I’ve spent ten minutes in the app trying to check out, but keep getting “oops” messages. Doesn’t matter whether I’m using WiFi or cellular. Very frustrating. When the app works, this process is absolutely genius and I love rapid pickup. I just wish they made sure the update worked first..Matt78908Version: 4.2.2

✓ ContactlessThere’s times where I would get it delivered to my house. I love there’s the option for it. I’ve honestly haven’t had any problems with my order being wrong or anything where I’m at, however I love contactless delivery. There’s no option for that, so I do type it clear as day in the delivery instructions. Ask I put is contactless delivery. Just leave at my front door and leave thank you. It’s on the ticket on the outside of the bag and everything. Well I don’t know what the miscommunication is, but it’s never followed. Now it could just simply be operator error cause, again, it’s on the ticket on the outside of the bag. It’s delivered through door dash and I’ve had it happen multiple times and I’m just like, read the freaking ticket. Other than the contactless delivery option, I’ve had no other issues with the app or the quality of food from the restaurant in my town..Can't add nameVersion: 4.82.1

✓ Good App but Can Be Buggy SometimesThis app is probably one of my favorite food ordering apps to use. The reason I’m giving it 4 stars and not 5 is that I wanted to draw the developers’ attention to specific bug. I placed an order for curbside pickup with the app, switched to another app, went back to Panera and hit the “I’m Here” button on the order confirmation page. Found out later that no notification was sent to the store — I made sure it was the correct location. Then when I looked back at the app the order confirmation page was gone —since I clicked I’m here and was presumably done with it— but the “I’m Here” button was still present at the top of the main landing page of the app. My guess here is that the confirmation page had timed out with no error thrown, and still acted normally when I clicked the button on it; hence, no notification was sent to the store and it didn’t sync up with the rest of the app which still showed the same button at the top of the main page. I apologize for the excessively elaborate description, but I wanted to give a clear picture to the developers working on it. Besides that the app has been great! :).Mac&Chz4lifeVersion: 4.24.2

✓ The Rocklin StoreWe go to this store at least once a week. We always order the Fuji Apple salad. The last 2 months the new people making the salads have consistently skimped on the apples. It is our favorite part of the salad so we notice. Once I asked for more (since I only saw one apple chip on my salad) and she gave me dressing. I explained I needed more apples, not more dressing and she sighed and asked another EE to retrieve some from the back. Apparently she ran out and instead of getting some, she just shorted us. If it were an isolated event, I wouldn’t be spending all this time typing. This has happened several times in the past 8 weeks or so. If it isn’t the apple chips, it is the wrong size bowl of soup, no bread or a grilled cheese sandwich that wasn’t grilled. Please get it together Rocklin Panera-we don’t want to change stores..Nana and Papa to 6Version: 4.11.1

✓ Thanks for the Free CoffeeI have always enjoyed Panera but I am definitely there more often with the free coffee option through the summer! My one request would be to add a pay with app option in the drive thru like other apps have. Curbside is great but sometimes I like the spontaneous convenience of the drive thru and end up paying by cash or card. Scanning the app would make that so much easier! And I know I would have a visit counted towards my rewards. Same as some of the other reviewers, I would like to see better feedback and customization with the stores. I appreciate the cream when I ask for it but when you’re in a hurry or driving it would be better if it could already be in the cup. Thanks!.Abow1r1Version: 4.27.0

✓ Decent app, but needs work to be greatThis app is a big step in the right direction, but I'm honestly surprised by all the super positive reviews for it. Yes, it works for the most part, but it's far from ideal. Note: I frequently use it for Rapid Pick-up orders, on an iPhone 7. It's cumbersome to peruse the lengthy menu. Search functionality would be helpful here. The "favorites" feature is helpful but not well-designed. You must click backward while placing an order to access your favorites, making it seem like you're exiting the order . Whose idea was that? Not a customer's, I suspect. Also, the app's connectivity is glitchy in ways that other on-the-go ordering apps aren't. It locks up frequently for no apparent reason, sometimes when switching from WiFi to cellular connection. But not always. In short, the app works and is far better than nothing. And the item customization options are very handy. But it's nothing stellar or even consistently smooth..LllucindaVersion: 3.18.0

✓ Almost There...I absolutely love the Rapid Order pickup option. As someone with a short lunch break, I have little time for standing in line then waiting for my order. As someone who hates making phone calls to place orders, the no-human-contact aspect is wonderful! However, I've had several issues with inaccuracies in my orders, and I wish there was a way to send an email about them as well. It seems counterintuitive to create an app for people who obviously dislike placing order phone calls but to require a call to fix issues. To date I've paid for several items I didn't receive, and frankly I'll give up on going to Panera before I start making complaint calls every other order. Later update: I really wish they’d update the app to display the *closest* locations rather than the most frequent. Lunch is a busy time, and sending an order to a restaurant 50 miles away by accident is an expensive mistake I’ve made twice now. My fault, yes, but both times it was because I was in a hurry and the app defaulted to my last order location and I didn’t notice..Gab_InVersion: 4.4.1

✓ Makes life easier when caring for Special needsI take care of a young Lady with special needs I’m standing in line and waiting is very difficult for her. What she likes to eat out as he doesn’t have his money available things to do during the day. So daily our main excursion is to Panera. The option of ordering on our way there and being able to pick it up and sit down and eat it without waiting or lines is life changing. Your pick 2 gives her lack of eating problem a breeze as it’s hard to know what she wants and at least she will eat one of them. She normally eats both and it’s mainly the only food we can get her to eat daily. I wanted to thank you for making her and our life happier and something to look forward to daily. Donna Finn.DonnaFinnVersion: 4.49.0

✓ Don’t have a rewards programI want to get one thing out of the way. This is a great app and makes actually getting your order very easy and convenient. I have no complaints in that regard. That being said I don’t think they should implement a rewards program if the payoff is so insignificant. I believe it takes a total of 10 orders to earn a reward. This however is not my complaint. Why I believe they shouldn’t have a rewards program is because the “reward” is so minuscule there’s no real return on investment if you will. So if you spend $250 on the 10 orders, my reward is $1 off my next beverage? Something that already only costs them cents on the dollar? I’m fine with the app, I love Panera’s food. I ask that you simply remove rewards, or actually reward loyal customers..Jpbruno09Version: 4.2.2

✓ Ormond Beach StoreWe constantly have problems at this store. Mostly incompetence, and some rudeness. Getting the order wrong multiple times, missing items from the order. Inconvenient when going to drive thru then having to go into the store to rectify the issue. Employees not apologetic at all. Acted like you were inconveniencing them and they’re the ones who messed up the order. Called and left messages multiple times for a manager to call back. The employee answering the phone was playing gatekeeper; didn’t want to transfer me to a mgr. Tried to reach an area supervisor as well; no one returned my calls. I finally gave up. Very disappointed in the personnel in this store. What a shame because we really enjoy the food but the multiple negative experiences discourages us from visiting more frequently..Cool Breeze35Version: 4.10.0

✓ Ooops Something Went WrongJust downloaded the update and after everything that I tried to do I received this error message at least once, most times multiple “Ooops something went wrong”. I had no problems with the previous version of the app. It took me 25 min to order 3 meals on the updated version of the app. When I went to checkout I realized that every time I had tried to add something to my order and received the oops message, it actually had added the item. So I now had 4 salads and 4 bowls of soup instead of just 1 of each. When I went to edit the quantity, oops message, 3 more times. Same thing when it came to checking out. This is no longer convenient and will think again before ordering using this app..KerlopVersion: 4.2.2

✓ It's okay, but two weird things in itThe app has improved since I first started using it. But I've encountered two weird things, one of which is rather annoying. The first is that when I arrive to pick up my order, which is usually curbside pickup, after I hit the "I'm Here" button, I see something that asks me to rate "the app." It's where I used to be asked to rate the order/ordering experience and I don't know if I'm still submitting feedback to the store I order from, or if this is actually submitting feedback about the app to the developers. The other thing, and this is the really annoying one, is that after I place an order it keeps asking me if I want text message updates. If I don't make a choice, it appears that it doesn't place my order. It looks like it only places the order once I tell it whether or not I want to be texted about the order. It just seems weird because I've already gone through Apple Pay to pay for the order, so I would think it would place the order as soon as I confirm payment..Apple-squireVersion: 4.43.1

✓ Needs a feedback loopBeen using this app for years and love it. The app certainly has kept me going to Panera more than I would without because it’s so easy to order and get in and out quickly. Since Covid, I’ve loved the coffee subscription and will definitely continue, but I would like to pick up a second coffee some days and can’t redeem a second reward via the app. There is no way to provide feedback on an order after you’ve received it, they need to know when they got it wrong so they can fix it. Missing items are not ok and there’s no good way to provide that feedback. Please add this feature immediately! Otherwise a great app and I love how it pulls my closest location and saves my fave orders. Panera has gotten way more business from me over other chains because of this app..TitaCameroVersion: 4.29.1

✓ Best food ordering app everThe craze for restaurants nowadays seems to be ‘to go’ and ‘quick pickup’ apps. Many of them are so difficult to use, though, that you’re better off order in person and waiting the extra time. This is not the case for the Panera Bread app. The user experience is perfectly optimized to order your food as efficiently as possible. I did not need to sign in with a Panera account and I didn’t need to give any information to continue as a guest. I was able to pay with Apple Pay and didn’t have to give my name or email. I was able to customize my order, removing some ingredients and specifying extra or less of others. The Panera I was ordering from ran out of the bread for one of my sandwiches, but the app easily allowed me to pick a different bread and order the sandwich. I was incredibly impressed by the ease of use of this app. Using it was easily the best part of my day..Mamc424Version: 3.20.1

✓ Know your bread!When ordering online and making substitutions for a different type of bread, it would be helpful to know if you will be receiving only half of a sandwich versus a whole. We found this out the hard way. When ordering a kids turkey sandwich and substituting sourdough or loaf white bread for the default whole grain (which is served as a whole sandwich, i.e., cut in half so there are two parts) you will receive only a half sandwich. The sourdough and “loaf” white is only a half versus the classic white bread niche and default whole grain which appear to be whole sandwiches. Apparently, the size of the loaf of bread chosen determines whether you receive 2 parts or just one. While it may make sense from a portion size for children, it’s clearly not obvious, even for veterans of Panera. We made this mistake twice. Choose wisely so your little one is not disappointed..SGinvaVersion: 4.4.1