DraftKings Fantasy Sports App Negative ReviewsDraftKings

DraftKings Fantasy Sports Negative Reviews

4.8
4.85342 star

Total 43 Negative Reviews

DraftKings Fantasy Sports App Complaints & User Negative Comments 2023

DraftKings Fantasy Sports app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using DraftKings Fantasy Sports? Can you share your negative thoughts about draftkings fantasy sports?

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DraftKings Fantasy Sports for Negative User Reviews

New bugsThis app and service has been my go to for years for NFL DFS. This year suddenly it’s not able to identify my location after spending significant time building a roster and it’s crashing, losing my entry. This Has taken too much of my time to fix. Sorry, I’m gone. Over to fanduel.Version: 5.0.1

Misleading informationI'm very unhappy about DFS services. Usually DFS notifies or labels what players are questionable or “out.” Well when I picked a player, his latest news didn’t say that he wasn’t playing and that he wasn’t questionable or out for that matter. Come to find out the player I chose didn’t even play... I think it would be fair to give a refund back to those who didn’t know any better since DFS didn’t label anything about this player not playing at all. I emailed DFS and they tell you that it’s our responsibility to check upon those things... although they have labeled players that are either questionable or out... but I guess for certain players that don’t even play, they don’t put questionable or out for the player you chose so you’re money you spent on the lineup is your fault. This player I chose had projected points so they make you think he’s playing even though he didn’t and they don’t refund you back for there mistakes. Horrible..Version: 3.21.0

Très mauvaisJe n’arrive même pas à miser pour l’UFC du Canada et quand j’essaie de récupérer ma mise l’application bugg …. Je ne recommande absolument pas il y a d’autres appli bcp plus simple et efficace que celle la.Version: 4.29.0

Don’t play this app. They will take your money eventuallyI cash out my money and I thought they were gonna put back on my debit card like they say if I used this card and made deposits with in 90 days it should go back to the debit well it was only about 40 days and some reason they said they issued a check to me. 2 months went by no check so I contacted them about it. They said there gonna put a stop on the check and reissue me another one. Well it 2 months passed since they said that still no check. So I contacted them again someone told me that this kind of thing takes time. Well I’m thinking to my self how long does it take to track a 49$ check and reissue another one. This was august 2020 I made withdraw these people act like this over a few bucks think about how they will act when you when a lot of money. You may have to take them to Coart. I would not trust these people. To your response: I have been asking for my money long Enough it has been almost months since I’ve made that withdraw and I have come to the conclusion that I will not be getting paid from all the lies you guys tell about getting back to me about my withdraw. Your customer service reps are full of it. Thank God for other Good sports apps like SuperDraft & FanDuel. As far as I’m concerned you only have stolen from your self I’m pretty sure people are gonna start reading reviews before try these apps..Version: 5.6.0

Ridicule...des voleurs !Facile de déposer de l’argent, beaucoup moins de demander un remboursement vers ma carte de crédit. Ça me demande de m’identifier parce que je suis résident canadien pour pouvoir procéder. Totalement ridicule mais je le fais. Après avoir entrer mes infos personnelles il y a chargement qui aboutit jamais à rien et ce, après plusieurs tentatives avec l’application à jour. Voilà que j’en suis à plus d’une dizaine de tentatives de récupérer MON argent sans résultat. Tout ça à cause d’un problème de gestion qui aurait dû être réglé après tout ce temps et un processus compliqué pour décourager les gens d’encaisser. Bref 100% facile le processus de dépôt mais encaissement impossible (pour les Canadiens du moins) et processus compliqué pour dissuader les clients de faire la demande d’un remboursement ce qui frôle l’arnaque légale. Les programmeurs dirons que ce n’est qu’un bug informatique mais disons le, très avantageux pour DraftKings..Version: 3.44.0

Don't play DraftKingsI strongly recommend looking elsewhere for a daily fantasy sports app. I can tell you unequivocally that DraftKings does not value it's customers at all. Most of the contests are won by professional sports bettors who have computer programs to make lineups for them. DraftKings used to have a good rewards system, then they decided to change that recently because I assume it was too customer friendly, which they're strongly against now. On top of that they change rules of contests mid contest and don't care when you call them out on it. Their "customer service" representatives will tell you the customer is the bedrock of the platform, but their actions say they don't care one bit about the customer, no matter how long they've played DraftKings. For my latest inquiry I was told my case was escalated to a supervisor. Five days later I have not spoken to a supervisor and they've ceased all contact. Steer clear of this of this selfish company..Version: 4.20.0

UpsetentrantCustomer service has a long way to go on improving their response time to any problems/concerns/, issues that contestants may, & actually do bring to ur attention. I have tried a cpl times with little success in receiving a timely reply & didn't get a response of any kind on 1 issue with my account. Also, Still need to loosen up ur time constraints for entering a team & saving it for ur entry. If ur contest had multiple games involved, then an entrant should be able to enter/save a roster any time before & leading up to the start time of 2nd to last scheduled game of the day. Granted there may be 8 games in the contest, but entrant wud only have 2 games(4 tesms) to pick his roster from but at least he cud still put a roster in & retain a chance to be involved with ur contest. I have griped about that for a long time. If u don't understand point I'm trying to make, let me know. I be glad to go over it if don't understand my thinking.Version: 3.57.0

App is great but games are questionableIf I give a rating for just the app, it’s a 4 but if I rate the games, experience and the results, I’ll give it a 1. If you want to put only $3 in a game that pays $50,000, don’t even try. There’s people who make multiple entries, like 200, and they’re very smart and put just about any lineup combination you can think of. I seriously doubt someone actually thought that a few specific WR’s in the SAME LINEUP from last week would perform like they did. Not mentioning any names..Robert Woods, Calvin Ridley and Kenny Stills. Would you put those WR’s in your lineup to win $50,000? I didn’t think so. But, someone did. Actually..a lot of people did. Which makes me feel DraftKings isn’t real...and/or multiple entries is the only way to win. It’s impossible to win big money unless you spend big money and do 200 entries. It’s not fair to the casual player whatsoever. My advice for the casual player is to find the games that don’t allow multiple entries, doesn’t cost much to play and doesn’t pay much to the winner. Start out small, do your game rules research and you might like it. DraftKings is strictly designed and created for the “high rollers” if you ask me. They need more game options for us broke fans to win more money but there’s no money in it for DraftKings so I doubt that’ll happen. Play at your own risk!.Version: 3.38.1

TERRIBLE Customer Service.I’ve used draftkings in the past and have not had any issues with it, was pretty satisfied. WAS. For week 1 of the NFL season I set several lineups and the money was taken out of my draftkings account and the contests appeared in “upcoming.” As expected. But once the games started I went to check my lineups and they all disappeared completely from the app and the money was back in my draftkings account. Normally I wouldn’t care too much about this, just a dumb glitch. But more than one of my teams would have won A LOT of money, had the system not glitched on me. As if this wasn’t frustrating enough, I emailed draftkings support multiple times about this issue throughout the day and days following. Zero response. And of course, there is no phone number to call. Absolutely TERRIBLE customer service. Still no sign of any response to this issue. If you’re running into any problems with the app, good luck getting a hold of anyone..Version: 3.61.2

I won money and since I’m in canada the cheque never went throughHow will I get my winnings.Version: 5.11.0

Great site; terrible geolocatorBiggest problem with site is their geo-locator is very poor..Version: 5.4.0

Horrible Horrible ExperienceDraftKings has been the WORST sports betting experience that i’ve had. I first didn’t get the promo that i joined from. Next I tried to deposit $10, their minimum. I typed out $10. Went through with the payment of $25. So how it went from $10-$25 is beyond me. Especially upset due to the fact that there was no confirmation for the payment. Like it just went right ahead and charged me $25 without showing me my deposit amount. So i decided to reach out to DraftKings Customer Service. Told them of the accident that had occurred. They basically responded and told me that they can’t refund me because I have to use my funds to withdraw the money back into my bank. Sounds so stupid and scammy. But I did it because they told me they couldn’t do a refund. I told them that i was upset by this. I made two $10 bets and one $5 bet. I lost all 3 of them because the players i had drafted didn’t end up playing last minute. So i lost and i checked my email and saw that they told me that in order to refund me that the funds have to be sitting in my account for at least 24 hours. (They were). Then they told me that because i made the bets that they won’t be able to refund me. So bull. if they could have told me that the first time i wouldn’t have spent my funds. So definitely some scammy shady stuff going on here. Very unsatisfied from the service here. Will not recommend..Version: 5.9.0

The definition of riggedThis App couldn’t be any more rigged and unfair as any thing I’ve ever seen or played in my entire life. This is now probably the eighth time that I’ve had to complain to customer service to look at my recent hands played and tell me how that’s possible and why does it keep happening time after time after time. Save yourself the money and the frustration and just stay away from this app because One way or another it’s going to take it some money back and then some. I am in the process of collecting all my transactions and thoroughly show and explain how I know there’s no possible way it’s not right. The more money you get the worse of a hand you will get every time. I was at 150 bucks and doubled down immediately after that I just so happen to go on a never ending losing streak that drained my account that I had worth and build up for hours just to have it stolen in 5 mins by a rigged blackjack game.Version: 3.99.0

TrashThis shi dookie I shoulda just stuck with bet365.Version: 4.29.0

NFT Marketplace is a total scam.They advertise that it “randomly” assigns your place in line.. I’m in the waiting room 30 min before go time every time, strong and dedicated connection, and yet the BEST place I’ve been “randomly” positioned after half a dozen drops is 15,200 something, aka ZERO chance of pirchasing an NFT. Feels extremely rigged.. it seems like some “users” just keep getting in, drop after drop, while almost everyone else can’t even make it in once.. let me take a wild guess, the claims are false and what ACTUALLY happens is- it “randomly” selects DraftKings high rollers/VIP’s/and big investors.. smdh! Developer who responded- Did you even read my comment??? Clearly I know how to get into a room, what I’m accusing is- It doesn’t matter because my “random” spot isn’t random! It’s outside of any chance to buy an NFT every time. Meanwhile, you have users that KEEP getting in drop after drop! That’s bogus and rigged and I’m going to prove it! Thanks, for nothing..Version: 4.11.2

Watch out they cheat you.I would watch out.... there has been a couple times that I won money but they did not give me all of it. The games would be over and then all of a sudden I would be in like third place when I was in first place. I was tied with seven people in first place and should’ve won $48. Then I looked again because I knew they were going to do it again. Sure enough there was one team that had first place by itself and then instead of seven tied for second. When we were actually all tied for first. There was only three teams with my same lineup. That’s pretty ironic because I watched it the whole time and I was 17 is with my exact lineup. But somehow three of us ended up ban in like third place. And I only won $34. This it all changed after the showdown game was completely over I even watched the game. I reached out to draft kings and they never responded. This happened more than once so I withdrew my money and I am done with them now.Version: 3.47.0

Slow to load informationWasn’t able to place bets multiple times because of how slow the apps information updates, considering its a betting app the refresh rate for its information should be considerably higher..Version: 5.5.0

Horrible corrupt thieving app don’t downloadWorst betting app I have ever used. Absolutely no customer support will take your money first and fast and when it comes time to pay you your winnings it makes you jump through numerous hoops asking you to confirm your identity, and then asking you to recieve your payment through check in the mail?! Absolute crooks please don’t download this revolting app..Version: 4.29.0

Reignmakers football is not so great anymoreThe app says i have to buy tokens to change my current NFT cards to that of this year 2023 and automatically burns the old ones from the previous year with tokens purchased from the shop but ,it is so confusing and complicated that of which i bought 6 tokens to make the transformation and what i got was more momentum core packets of the old year 2022 instead of that of this year 2023., how this happened i don’t really have a clue or know much about it but ,i was trying to make the change and now im stuck with more old seasoned card packets i really don’t to have in my portfolio. Just want to let DraftKings know they are making things more complicated the way DraftKings decided to operate in the switch of the old season’s NFT programming system of the NFL card players to that of this season’s 2023 football ..Version: 5.14.0

No support and account restrictionsI downloaded this app a few months ago and enjoyed the app. Until my account was put into restriction without any warning. After several attempts to reach a real person to find out, I was emailed and notified that my account was out into a restricted status because of “too many attempts”. This was odd because I did not try to submit any deposits after my initial. I was asked to submit identification via the app and wait for review. It’s been a week and still my account is restricted. The support on the messaging portion of app is useless as they do not reply on there. I’ve tried emAiling the team lead and still no reply. I have tickets with deadlines that I cannot play because I’m restricted. Truly frustrated with how this company handles its customer service. As of writing this today I have still not heard from anyone. UPDATE #1: since posting this review I have yet to receive any help. I continue to email to the email provided and in app and still no help. The developers have responded to my review with a generic response with no real help. Please take your business else where as this company does not care about its users and customers. TERRIBLE CUSTOMER SERVICE!!!.Version: 3.97.0

Easy to spend, Hard to cash inIt’s crazy to me they have 4.9 stars. It’s occurred to me the last thing people think about when they’re getting the rid of this app is writing a review. Maybe it’s easier on desktop I don’t know. But withdraw money sure, DraftKings will make you wanna rip your hair out with zero notifications or help messages regarding why you can’t withdraw money, and rather you just can’t do it. Talk to a customer service rep, oh yeah sure np, Draftkings will make you wanna pull out a handgun and blow your brains out when you realize there’s no customer service phone number and you can talk to a bot that is so unhelpful, it makes Siri feel like a personal assistant. Ok hours later you find out you need to update your info, someone finally gets back to you, but provide any info or insight on the maze you’ll need to go through to find where on the app you can update that info, no way, Draftkings needs that profit baby, these customer service reps don’t make nothing. Conclusion, Draftkings keeps too much profit for their greedy selves, and that will only lead to flatlining, before eventually being bought out..Version: 5.9.0

Verified problemsHard for rural costumer with P.O. Box to get registered..Version: 5.14.0

Competitive balanceI don’t think it’s fair that a competitor who plays in $5000 contests is allowed to play in the same contest with $20 players?? Appreciate your response, but seriously it could be tweaked don’t you think? Honestly somebody who plays in multiple $5000 tournament is allowed to play in a $20 ( buy in)tournament with a price pool of $200? If you believe that to be true don’t even respond, thank you. I did read a lot of people complaining about your customer service that’s one thing I’ve never ever had a problem with! The other night I played In a $10 - 6 person winner take all, with chipotle addict,youdaco moklovin and awesomeo!! There’s no justice in your system if you think that’s fair! And remember, I didn’t call you complaining , you asked !before you ask me why I’m crying? But ,real nice job not letting them play in three dollar contest! Way to go!!!.Version: 3.98.0

DK stinksWorst app and bet site, bye bye!.Version: 4.30.0

Decent gameI did have fun using the app, and I have no issues with losing money as I only played low cost and free games. My issue is that tried to delete my account through the app since there’s a delete option but it kept giving me the“Sorry! We’re having trouble deleting your account right now” message. I made sure I emptied my account before trying to delete the account so when it didn’t delete I thought it was because I entered the free pool games and the results hadn’t been posted, but even after the results were posted I kept getting that message. I then signed in on my computer and tried to use the contact us from the drop down near my name and it just kept looping, finally I googled how to delete DraftKings account and was able to submit a request for account deletion. My account was closed within minutes after submitting the request but it shouldn’t have been this complicated just to get it done..Version: 5.7.0

DraftKings isYour guys customer service sucks but your app is decent enough I’ll continue to use it until something better comes along. Just like woman..Version: 4.32.0

Can’t withdrawal funds if your from CanadaThe system can not verify your identity because you don’t have a social security number. Using a social insurance number sends you in an endless loop..Version: 3.93.0

Most Frustrating Verification process everI joined DraftKings to play in a weekly fantasy football league with a group of friends from work. Upon joining the number of problems I encountered trying to “verify” my account are too numerous to list. Primarily the software used to verify continually did not work, nor did their option to “scan” my ID. I then went to additional lengths to upload pictures of my drivers license (which is an option they ask for). I was notified several days later that they also needed a utility bill. In the interim, I decided to forgo that account (as there was no option to delete it) and opened another. With no trouble at all I was verified and able to deposit funds. Problem solved right? Wrong! Even after entering a contest with my friends, I was notified they were deleting/restricting my validated account and forcing me to utilize the account I could not get verified. They stated they refunded my deposit and removed me from my friends contest (which if any of you have played these types of leagues with friends you know how challenging it can be to fill a slot last minute) in this case an hour before the 1pm games. Now, I’m stuck with an account I cannot use with no end in sight. My advice? Save yourself a ton of frustration and just use FanDuel or whatever other daily fantasy site you may prefer. This does not seem to be worth it..Version: 3.38.0

UpdatingI think DraftKings should stay up-to-date with the players who have moved onto other teams. George Springer still has a Houston Astro head on as an example. I think if you want to be a high profile sports betting little things like this should stay up-to-date in my opinion. Thank you.Version: 4.32.0

No transparencyNowhere does it say canadian customers are billed in US. Why are you advertising to canadians and then cant even mention this simple detail anywhere? No wonder i stopped using this app. Delete this garbage.Version: 5.7.1

Draftkings reviewsIt seems to be like the promotions you guys have been giving out recently have only been benefiting Draftkings company and not it’s players. For example one of the promotions you guys offered recently was make $10 SGPs (3-7) and get a free bet depending on how many you make. A thought recently this changed to both make a $10 SGP and get a $2 free bet (nobody wants a $2 free bet) which would add up to getting $20 total back if you placed $100 in wagers. This then changed to make a $15 SGP instead of the original $10 seeming as thought you guys already weren’t making enough off of the $10 promotion and made your consumers bet more. I have been playing draftkings for a while now, and promos used to be user friendly. Now all I see are promos that are trying to trap the consumer. This is very sad on draftkings part..Version: 4.24.0

No DFSLove how you cut DFS you know what the majority of people want in Ontario. Way to go.Version: 4.30.0

BrutalThis app simply just stinks. It crashes all the time, especially right before a contest when everyone is trying to get on and adjust line ups. It never updates your account total quickly. It gives false info on people in contests and if you’ve joined. And when you bring it to their customer service attention, or can’t enter a line up because it keeps crashing, they will not refund you and tell you it’s your iPad and equipments fault. They’ve even told me to just use a PC instead of the app to solve my problems, what a solution! I’ve updated my iPad, the app, deleted the app and even re downloaded, yet nothing ever seems to help. So many bugs for an app so many people use each day and they definitely have the money to fix it, yet just don’t. Pretty sad to see a company that’s takes so much money from people give absolutely 0 effort back. This app alone pushed me over to FanDuel, and I couldn’t be happier with the switch. Never spending another dime at DK!.Version: 3.31.1

Easy deposit but no way to withdrawDon’t download this DK no way you can get your money back.Version: 4.29.0

Looks Great Can’t DepositWas really excited to bet on some games tonight but none of the deposit methods worked, always popped up with some error. Tried credit, PayPal, and even tried buying the gift cards. I’m sure it’s a great app but my experience was a let down..Version: 4.31.0

Account getting restricted for no reason, DraftKings ignorance for a customerFor what ever reason that doesn’t make any sense why my Acct would be restricted has cut me off from using my ability to play in contest , I’ve never had any reason to get my acct restricted and would like this handle ASAP bc I was expecting to join a contest and depending on how quickly this gets resolved will determine if I never use this app again and only use Fanduel which I’ve heard has a lot better contest to offer. I need an honest answer to why in the hell my acct has been blocked bc with the contest I was trying to play I know based on the players I had it would have put me in for a good shot at doing well in the contest. There is gonna need to be some sort of compensation for this issue with your app because of the years I’ve used this app never had issues and now all of sudden having issues at a critical time. How this issue is handled thru this company will determine how vigorous and aggressive I’ll promote people to never use draft kings again and use fanduel and other competitors to your type of app If this review could allow me to do NO Stars I would do it without a doubt.Version: 3.38.2

Easily better than FanDuel but...DK app crashes ALL the time! Whenever I’m building a lineup and almost submitting it it just crashes and it does this ALL the time. Incredibly annoying. I hate that their system forces you to re choose what kind of tournaments you want like if you want cheapest to most expensive shown that way you have to tell it that every single time bc their system wants you to play their “promoted” games. Very annoying as well. FanDuel doesn’t do that and their app never crashes on me. But DK support is way better and I always win more money on DK for some reason. I just like the layout of DK better on the app. Their computer version is pretty terrible though and so is FD’s. I never go to the normal website unless I have to its complete trash. Stick with their app only. The website is just a total mess you’d think with all the rake their taking from players they could pay a decent programmer to fix these problems..Version: 3.79.0

Geolocation and identificationAlways encounter problems when using the app. Constantly asks to confirm my location when my location services are on. Also asks me to confirm identity every single day which has already been completed. When trying to confirm identity it constantly loads and loads and nothing gets done. App is awful.Version: 4.29.0

Trash should go where trash belongsThis app will give you the uttermost trouble to withdraw your hard earned funds, to hell with these large scale scammers..Version: 4.33.0

Worst. Company. EverI have never met a company that made it so difficult to give my money to!! My husband has an account already. I wanted to start playing too so he downloaded the app on my phone but used his bank card when adding money. Apparently that’s an issue with DK. Fine, fine sorry I’ll use mine. After being on chat forever about that we thought the issue was resolved and I would be able to start drafting. Come Sunday, my account was STILL locked down. I messaged them asking why?!? I deposited $25 from my bank card and verified my account already. No one got back to me. Tonight...Monday... more of the same. People on chat asking for my ID and my husbands. Getting the run around... we uploaded documentation . Did everything they asked. Waited for at least an hour or more to even talk to anyone. Such a hassle!!! Why can I walk into a casino and blow my money with 0 of these issues!!! ??? I get it you have rules but seriously?! When I can’t get support or immediate resolve after I fix the issue the problem lies within YOUR company. Going to Fanduel right now..Version: 3.38.1

Location troubleThis App used to work great and had no trouble at all but now whenever I try going on and creating a fantasy football team or any other bet it states I don’t have a valid location. I live in Brampton Ontario, I have my gps/location turned on and allowed the use of the App to locate me so it doesn’t make sense for it not to work. I tried removing and reinstalling the app but nothing works..Version: 5.0.1

Good but could be betterBeing able to place bets on random games/sports is fantastic. Big or small it keeps you more invested in each game and makes the game more fun. My biggest complaint is that lineups are not always updated before the contest starts which is extremely frustrating when you do not have time to do research and ensure each player you have picked will be playing, I rely on DraftKings to update line ups so that I don’t buy players who are not playing. It’s frustrating to check a lineup 5 minutes before the start and have all the players ready to go and then as it starts they get marked as out! So now it feels like a complete waste of money as you can’t win when you have a man not earning points. I think if that happens and is a game time decision you should be allowed to substitute the player or have DraftKings do an auto-sub. Worst part of the game play!.Version: 3.42.0

Great app ruined by spamI love this app. I love playing DraftKings events but the small details are so infuriating. You are spammed constantly by random users to join leagues or contests with no way to effectively block them. My notifications are unusable due to this constant spam so I am required to turn them all off. Before I turned off all communications, I had woken up to 25 emails from random people I have no connection to , who have invited me to a contest. It feels like signing up for email fraud. If you turn absolutely everything off you still get this spam in your notifications, meaning whenever you check to see if you have won you have thirty spam invites. It sucks and ruins an otherwise fun experience..Version: 4.26.0


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