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ButterflyMX App Complaints & User Negative Comments 2024
ButterflyMX app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using ButterflyMX? Can you share your negative thoughts about butterflymx?
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ButterflyMX for Negative User Reviews
✓ Not ready for prime timeOur building has had the system for a couple years and nothing but problems. Currently our system has been down for over two weeks because of a power surge. How could getting parts and getting this fixed take so long? Even when the system is working, deliveries are often not delivered or are left outside (this is downtown Boston) because delivery people can’t understand how to use it or it fails to connect to tenant. It usually takes 8 or so seconds between calling someone and the app actually popping up. Touch screen is flakey, often doesn’t respond to touch, u have to press a button several times to get it to do something..Version: 1.61
✓ UselessMy building recently switched from a typical buzzer to this platform. I am so far really disappointed with this change. The platform requires your guest to call or text you from the tablet by the door - no option to simply “ring the doorbell”. And now I have to have my phone on me at all times in case I get an alert - which might interrupt work or other phone calls at any time. It’s also not clear that I can edit the directory, which is a problem since others in my apartment were not initially added. So now I have to wait on my landlord to get around to fixing this problem. The user interface of the app itself is also confusing. I’m supposed to be able to see who is at the door via a video call, but have no idea how to do that (and I’m not 75 so I should be pretty good at using a basic phone app!). Also, why does a video call help, when I obviously don’t recognize a random UPS guy on sight? Overall this app is just a fancy solution to a problem that doesn’t exist. It’s hard to use and makes answering my door a challenge, for no actual benefit. Don’t bother!.Version: 1.92.1
✓ Very LimitedIt works to open the door. I’ve never had difficulty with it connecting. But two aspects of answering a call from the front door make it incredibly annoying: (1) You are unable to answer an incoming call from the door with audio only, it always uses your camera to video conference the front door. I would frankly prefer the ability to access the call like I’m viewing a security camera, where I can hear and view the door feed without my audio or video being automatically shared. (2) If your phone is locked when you receive a call from the door, you are unable to open the door from the call when you answer. You have to answer the call and then unlock the phone within the active call to access a screen that allows you to open the door..Version: 1.92.1
✓ App is not exactly accessible to voiceover userThat’s not confused voiceover and siri The app has options to use siri but that is still not helpful. I am a voiceover user meaning that I am blind. This application needs improvement because they are many buttons that I am unable to negotiate through voiceover. It simply says, button or it wouldn’t say anything. It is frustrating. My building recently changed to use this application to open the door but for someone, I am not considered went develop in the app just yet. Please improve and check with Accessibility. Thank you..Version: 1.92.0
✓ It’s fine? Room for improvementDoes it’s job but ui to open the door is pretty annoying i’m talking about the swipe to open button, which doesn’t work nearly as well when your phone gets wet from rain or wtv, i think it could be beneficial to add some “autocomplete” to the swipe, like that you can swipe most of the way, or just do the motion across the button and it’ll register as a full swipe, idk just food for thought.Version: 1.92.1
✓ Terrible & unusableI gave 1 star out of five because that was the lowest. If I could choose, 1 out of a 1000. I really, really dislike this app - it’s usability is 0. Great idea, really great. Execution - terrible. I don’t know why but we’ve missed all calls - the delivery person just quits. The sound starts, the phone locks and the slider is as easy to use as opening a can with oily fingers. It just slides all over the place. I have to go down and rescue every poor soul locked in our building. I can’t imagine an app so poorly designed for its one function. I mean a 100% failure rate, there’s no signs given by the company offering instructions. The app doesn’t need high quality video (if that’s what’s killing its startup time) This is great idea and if they executed 10% it would be almost usable. Disappointing at how companies can make such awful decisions while acting in the pretenders of looking after the customer. Or, clearly, not even knowing who the customer is..Version: 1.68
✓ Needs improvement, unreliableAs a Property Manager, I find this app to be frustrating and completely unreliable. Some days I have zero issues allowing visitors into my building and other days the app has zero function and freezes each time I try to acknowledge a call or release the door. In my opinion, this is completely unacceptable as this is one of the first impressions that a prospective resident or vendor has of our community. The tech support team is not very helpful and suggests the usual “delete and reinstall.” I actually sometimes miss our old, outdated system because at least it was reliable..Version: 1.68
✓ Very unreliableDon’t trust all the 5 star reviews they are fake and if you read further many reviews that have “5 stars” are negative. The system is incredibly buggy and unreliable. Tech support rarely responds and if they do they email you a generic response or just blame the internet, building or you. I’ve tried to get someone to call me and it doesn’t happen. I’ve missed deliveries, have been locked out several times, and often have to go down to open the door for people. As others have reported the intercom is also not intuitive for many of the delivery folks..Version: 1.78.5
✓ Revert to old UIThe new UI in the app to show “access” is really annoying. To have to click the notification bell and then another section instead of having it on its own tab is super frustrating esp when you are trying to check really fast if your guest was allowed access. The previous UI interface was way better and made more logical sense for users. Also, the picture that is automatically taken from the device now is cropped to a square and zoomed in instead of showing the full width of the taken shot. Not sure why there was a decision to change the UI but I don’t see any positives except to make it more confusing for no reason but just because..Version: 1.88.0
✓ Absolute DisasterWe've lived in a building with ButterflyMX for six months and have had about one week of a usable door system- the rest of the time it's been consistently buggy with weeks' long stretches of it not working even a little bit. I have to tell all delivery people and friends to call my cell and then I have to run down to the lobby and let them in (annoying with two little kids in tow). I wish we just had an old fashioned buzzer. The delivery guy I just ran down to let in told me this happens at all of the buildings with ButterflyMX in the neighborhood. This is so obnoxious..Version: 1.60
✓ Useless until there is a button to buzz open remotelyI dread deliveries since ButterflyMX has been installed in our building. The system is so complex that no delivery person really understands how to reach us. So they end up calling our cells and we have to go down six floors (no elevator...) This could be fixed with a simple feature: a button in the app that would open the door remotely. Every intercom system has this. Even the ones that were installed decades ago. I recommend the developer to quickly do some user research to understand what users really need. And to hire UX designers with a bit more user empathy. I can recommend people if you want..Version: 1.57
✓ Horribly unreliableThis system sounds great in theory and I so wish it worked. It does not. Do not depend on it, ever. It will leave your dog walkers stranded outside and your animals stuck without a pet sitter. You will never be able to use it for deliveries—so go ahead and make sure you’re appropriately dressed to walk outside and meet every delivery person. You will not be able to get assistance from Butterflymx as customer service does not respond and there’s zero help helpful information on the website or app. I hope you heed this warning and do not find yourself relying on this abysmal system..Version: 1.78.5
✓ Inconsistent and DifficultThis app is possibly the most frustrating development in technological history. Conceptually it’s great, but in practice, it’s a headache. The touch screen is not intuitive so deliveries and guests often give up and call me. Then, because theres no way to remotely open the door without getting called on ButterflyMX, I have to stop what I’m doing and go down to the lobby to let them in. And if it’s a package, forget it, they’ll be back on the truck by the time you get downstairs. A feature that allows you to open the front door unprompted is essential. Also, when you do get a call on ButterflyMX all your devices start lighting up like a Parade and don’t stop even if you let someone in on one of the apps. God forbid you’re in a meeting with your phone and iPad, you’ve got to go digging in your bag to make it stop. While I believe this type of technology is the future, the past systems are still superior to this dreck..Version: 1.60
✓ Delivery drivers can’t figure this thing outI want to love this! It’s cool tech! It works pretty well. But 80% of food delivery drivers can’t figure out how to use it. What’s the one thing people want to do with a front door intercom? Punch in a unit number and get buzzed in, right? Doing that with this is totally hidden and non-intuitive. (Tap directory, put a unit number in the search field, tap the persons name in the search results.) The whole street-side UI is completely geared toward your guests knowing your name, but most food delivery apps don’t give your name to the driver. If this was a big screen with a number pad, where you punched in a unit number and got connected to the unit, I would be it’s biggest fan. It’s cool hardware and rest of it works great. But food deliveries at my new building are 100x harder than at my old building with its 40 year old intercom, because the UX of this thing is too hard for visitors to figure out. (Also, showing anyone on the street my name if they know my unit number?? Gross!).Version: 1.84
✓ PLEASE UPDATE!!Crashes every time I try to open on my iPhone 6 running iOS 8.0.2 Otherwise I'm sure it's a very useful App..Version: 1.41
✓ The app needs to be fixedI really think the little logo display when you first open the app is a waste of time and I find it annoying. Often times I am carrying groceries or am rushing to get inside due to weather, and having to wait an extra few seconds for the logo seems dumb. I see the logo when i click on the app. Also, I regularly experience issues where the app loses connection and I have to re-open it. Please fix this..Version: 1.97.4
✓ Incredibly unreliableThis is the worst app. It gives a false sense of security by making it seem as if I have control over when the door is opened. It never works. I was excited to have an alternative in case I left my key fob and was unable to enter the building. Any time this happens, I am still unable to enter using the app. When visitors request to be let in, the app does not open the door. It’s a useless tool that never works when needed. I would prefer to not have the system at all over my current experience of having it but never being able to use it..Version: 1.82.2
✓ How is new activity interface fasterUpdates notes claims new activity changed to the home screen bell icon to make it faster access, it was on the bottom of home screen with activity label on it, so HOW is it faster by hiding it elsewhere? Also, now all the activities don’t show the picture unless you tap on each individual activity to see. Before, it was a lot easier quickly going through the activities by looking at the pictures. So overall just an useless update, changing something that works before..Version: 1.88.0
✓ Is it the app that’s trash or just the system entirely??Our condo switched over to this system a year ago and we’ve had nothing but problems when it comes to deliveries. Delivery services that should have their own codes either don’t have them or don’t use them, meaning they call us directly. Which, fine, but I thought the purpose was to give companies their own codes so they didn’t have to call specific residences. Either way, the app is fluky when it comes to receiving calls—half the time the call never registers and just is sent to a missed notification. If it does happen to ring, the app doesn’t automatically open and we’ve missed deliveries that way as well, scrambling to try and find where to open the door. We’ve had dozens of deliveries returned at this point..Version: 1.92.1
✓ Can’t stand itWhy do I have to have my phone near me in order to answer the doorbell? This is not progress, it makes my life harder and wastes more of my time. Interface is confusing and jumbled, both on the app as well as the intercom panel. The intercom is especially bad, it’s not intuitive and requires too much effort for any delivery person in a rush - almost every delivery I get, the person just calls my phone anyways, which is exactly what I don’t want. Also, I live with another person but the app will only “buzz” one of us depending on who the visitor selected in the intercom (in the rare instance where someone doesn’t give up and call my cell phone first). An improvement that I’d suggest is giving the option for all residents in a unit to get simultaneously buzzed when a visitor calls anyone in your unit. But honestly even that change still won’t make this thing even remotely worthwhile. Quick update, Just missed another important delivery. Changing review from 2 stars to 1. Worthless..Version: 1.82
✓ Serious problems... please fix them!There is so much wrong with this app that could be fixed... I have to wonder, do any of your developers actually use it themselves? Please please please, you MUST figure out how to make it work from a locked screen so that guests can open the door without being given access to my email... text messages... basically all my private data. The whole system is a failure when the simple possibility of a guest answering the doorbell requires a potential violation of privacy... Also... how about letting the user decide when to turn on and off the entry camera!? Also, as it stands, one user on an account can’t switch to do-not-disturb without turning the other user to the same. I can’t tell you how many times I missed a delivery before we figured out our controls weren’t independent from each other. It’s a pointless function as it stands. I have had long conversations with your phone support about these things and they seem to agree with me about how serious and frustrating these problems are... they assure me it will improve... but it’s been a while. I want to like your app. Please fix it..Version: 1.84
✓ Avoid living locations with this technologyShould you seek a new residence, I strongly advise against selecting a building equipped with ButterflyMX. This purported "upgrade" to my living situation has proven to be an egregious detriment. Countless instances of being locked out ensued due to the app's unreliability, frequent interruptions in the connection to their system, spotty internet connectivity, misconfigured account settings impeding proper door access, erroneous indications of door status, randomly resetting PINs with a narrow window for input, and more. Notably, meticulous tracking of entry and exit times becomes an unwarranted intrusion into privacy. In the absence of a conventional key, one is left vulnerable in scenarios such as a broken or lost phone or inadvertent phone confinement within the apartment. This deficiency caused me to awkwardly wait outside, alongside others similarly unable to gain entry. The reliance on three distinct apps for location-specific access to my residence is quite absurd..Version: 1.96.2
✓ Trying to be like Ring, not there yetHad my first visitor, got a notification banner at the top of my phone. Tapped it and nothing happened. So I went to the home screen and opened the app directly. Got another banner, but the app never advanced to show me any video because it said I had a poor internet connection, despite being connected to my (very fast) home WiFi. The swipe to open the door feature worked but I was never able to interact with my visitor on video or even see them. This app is trying to be like the Ring doorbell system but isn't there yet..Version: 1.61
✓ Inconsistent and inefficientThere are 3 big issues. First, when your device is not already open, the app inconsistently wakes the device up when someone buzzes. Seems to work on my phone but doesn’t on my iPad. Second, the process of opening your phone and getting to the app to see who is there is pretty cumbersome. It should be as quick as on a dedicated hard line- pick up the device and see the person who’s ringing- ideally on the lock screen. By the time I get to the app the person has often hung up. Third, there needs to be a way for me to open the buzzer unit’s camera to see who might be there even after they’ve hung up so that I can let them in after the fact. This is for now the most important missing feature of the system..Version: 1.69
✓ A Total FaliureBroken again. A daily occurrence. Total failure. Horrible product. What’s the point of having a computerized door system to let people in if it’s always broken. You all have built a failure. What a boondoggle. Just saw the name of the LLC is “Runs Like Butter” and had to come back. “Runs Like Doodoo Butter” is more like it. This product has made my life infinitely more complicated. Especially during Covid. The. Worst. Came back to say the screen is down again. Stacks of delivery people milling around door. Another 90 degree day of choosing whether to walk down four flights or get in an Covid dice roll elevator. I reiterate, total failure..Version: 1.79.1
✓ Needs more mobile friendly features!The butterfly mx system was recently installed in my community and I understand that it’s going to take some time to adjust but if I could give this app negative stars I def would for one simple reason. There’s no button that simply opens the gate for delivery drivers or guests for that matter. Everyone has to search for your name or call you which is annoying because if I’m at work I might miss a call. Please add an option on the UI that simply says guest and a guest pin that I can give out if I’m having a large party at my house. And delivery drivers need a pin too that we can remotely change at our convenience..Version: 1.60
✓ This system is terrible, it takes forever to route a callI live in Portland OR. To open my front door, the system needs to connect to New York office, process, and route a call back to me. This process takes forever and is at the whim of “busy times” when all the other apartment building in the country are trying to do the same. Here it takes 10 to 12 “rings”on call box finally start routing the call to my phone . The callbox just makes a pretend “ring” sound, but in fact the call has not even been routed at all. By the time it gets routed, most deliveries have given up and left (average rings for a person to wait is 6, in general). Shame on this company for overselling a service and not keeping their servers up to the demand. This is very costly to the residents: besides the terrible inconvenience of basically not having a doorbell, deliveries are missed, appointments need to be rescheduled, and now our building is even blacklisted for Instacart services. Their customer support does not even answer the phone. This is misleadin advertising, unfair business practice, and basic malice to falsely pretend the phone is ringing while in reality it is not doing so at all until minutes later.Version: 1.82
✓ Please fixIt’s great when it works, it’s super useful when I don’t have my keys with me, but it takes FOREVER to load and open the door. i don’t know if this is just a connectivity issue, but i have to wait at least 30 seconds for it to register and unlock the door..Version: 1.92.1
✓ Would be good for a retirement homePretty good app. Only issue is the ui was clearly made for boomers. There is no reason for 5 screens that could have been consolidated into one screen with a date picker and time picker. Instead i was tricked by thinking “Full Day Access” meant literally full day access until the expiration date. Noooope it means one day access. Aaaaaand now my apartment sitter can’t access my apartment while I’m traveling in Europe. Great job team.Version: 1.92.0
🙂 ButterflyMX Positive Reviews
ButterflyMX works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ButterflyMX.
⛔ ButterflyMX Problems
