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MyVEGAS Slots – Casino Slots App Complaints & User Negative Comments 2024
MyVEGAS Slots – Casino Slots app received 116 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyVEGAS Slots – Casino Slots? Can you share your negative thoughts about myvegas slots – casino slots?
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MyVEGAS Slots – Casino Slots for Negative User Reviews
✓ Used to be more funThe new betting system has sucked nearly all the fun out of the game. The old system worked just fine. Why fix something that isn’t broken? Also, the rewards seem to have become less appealing. While there are still a few that might be worthwhile, the majority aren’t worth the time required to earn the points, redeem said points, and to redeem reward once you’re in Vegas (or wherever you may be). While I appreciate that it’s possible to earn rewards for locations other than Vegas, it would be nice if there were more locations stateside. They also used to offer travel rewards via Allegiant Airlines, but those deals have disappeared. These complaints might seem petty, but these changes are actually hurting business for the participating locations. Personally, I go to Vegas for the experience of trying new foods, watching amazing shows, and maybe even a bit of pampering. By offering better discounts and freebies, you’re guaranteeing that I’m picking Place A over Place B. Once you get someone in the door, even if they have a voucher for a freebie, you’re a whole lot closer to getting them to empty their wallet. But, what do I know? I only spent over 10 years in the service industry..Version: 2.11.1
✓ Rewards not redeemableGoing to Vegas in 2 days. Been playing this game for over a year and now the rewards say not redeemable until October 14. So not going to have any opportunity to use any of the rewards that I have accumulated..Version: 3.42.0
✓ What happened?I play this game every day multiple times a day since it came out. I loved playing this game so much! Since the last update, something went wrong! Now the game will load, then once you close all the ads that come after loading, it shows my strip for a second, then the app shuts down and goes to my phone home screen. If I try to scroll my strip to different slot games, it shuts down immediately. If I try to play any slot, even the first ones that appear on the strip screen, it shuts down before it even loads/launches the slot! It’s been days and days now and it still does the same thing over and over! Please fix this game! My fiancé has no issues playing on the Samsung Galaxy, but I can’t seem to get it to let me play on my iPhone! I’m so bummed as I’m an avid player several times a day and I participate in all the special events and team events, etc. Please fix this app!!!.Version: 3.25.0
✓ Was okThis was a lot of fun but not anymore. Very few wins as it seems new developer or team has taken over. The new games are really atrocious on getting any wins so I wouldn’t do them. Anyone giving a 5 is just a bot doing their thing. If any of you are serious about spending money within the APP I feel bad for you..Version: 3.43.0
✓ On 3 Lock-Downs, Seriously!!!I love this game and play very regularly. BUT, don’t bet high no matter how much you win and do not play too much or you will be put on lock down in the area of achieving your Rewards coins. I started playing Lucky Mei with 4,000 coins to gamble. I began to win in an unbelievable manner. I climbed to 5 billion coins and doubled my Rewards from 230,000 to in the 500,000. So I was put on a 4 hour lockdown first. Then on a 24 hour lockdown. So I emailed the developers. Got a response this morning and let the 24 hours go by. Started playing again and within minutes, minutes (!) was put on 24 hour lockdown again. I understand their reasons as a company to keep themselves safe from cheaters, bots, and who knows how else one can cheat this game but as a grown woman who plays and enjoys this game and has no knowledge on how to “hack” a casino game on my iPhone finds this lockdown as unfair. So beware of winning on this app. Because winning is loosing so play at your own risk. Or al least until they find a way to limit a person from winning without locking their Rewards from them..Version: 2.16.2
✓ Rewards are a jokeI’ve played this game for over a year. My wife and I started playing at about the same time on different devices and with different accounts. I’m around level 2860 and have 600k loyalty reward point. Here’s the rub... When I look for rewards for Vegas, specifically rooms, I see a number of offers for 25% off and special room rates(meaning a discount) but it doesn’t offer me any complimentary nights. On my wifes phone with half the levels and half the loyalty points it offers her free nights at most casinos and free buffets! I have easily spent twice as much on tokens as she has and so I brought this discrepancy up to support. They sent me a canned response that said the player experience is customized for each individual player so things like rewards and offers will vary. The process that produces the offers is automated...bleh, bleh, this is the way it works so we cant change it. What a load of BS. Give the best rewards to new players and low paying customers to try to lure them in to spending money and treat the more loyal customers like doormats. My advice to you...play and have fun. Don’t give theses crooks your money and DO NOT EXPECT TO BE ABLE TO REDEEM ANY REWARD that is of any real value. Maybe I’ll create a new account on my next phone and see if they offer me a gold bar for 10 loyalty points....buhahaha. Doubt it. Probably just another screwgie..Version: 3.0.9
✓ Can’t open the appI get my rewards but when I try to play nothing opens...Version: 2.19.0
✓ ProblemsIs a very fun game but as of recently it freezes every 5 min and I have to reload app..Version: 2.17.0
✓ Winning less and lessI have been playing this game for months. The more you play the less you win. If you make the mistake of doing an in app purchase you seem to win less. I’m kinda fed up with it!.Version: 3.40.0
✓ Reward points disappearStay away from this game. Your reward points can get disappears when they update their terms and conditions or other update. You will be not be able to get those back..Version: 3.46.2
✓ Crashing Nightmare!I have been playing this 5* app since launch daily, until 3 days ago when the graphics loading simply crashes out on my ipad since the latest update. I get the need for progress and super snazzy graphics but developers need to realise that there are quite a number of ppl like me that dont buy the latest ipad every year with the capability to play the extra memory hungry graphics. Some other apps have a settings switch to limit the graphics impact as an option. Please think of something soon as i am no longer able to play this great app. I will then be able to switch my 1* back to the 5* it deserves. Thx in advance......Version: 3.8.4
✓ Waste of timeI have literally just came back from Vegas and this app was a huge disappointment... you sign up to M Life and then at the desk located in each casino they say you can only use 3 per person only.... waste of time playing for hours and hours to build up gold coins and you can only use 3 what a joke also don’t bother buying the free plays as they always say there system is down and will fob you off with a drink voucher even though they are free in casino .... they say you make savings by playing this game... you really don’t and just don’t waste your time.Version: 2.6.0
✓ This app is dodgyThis app isn’t designed to give you an enjoyable experience. It’s designed to cheat you. If you pay money or save your chips up, there are certain games where you can bet millions of chips and get no bonuses and no line hits AT ALL. Such a scam and I will be telling everyone I know how dodgy this game is..Version: 3.22.1
✓ Not fun any moreThe only goal of this game is to keep you paying with nothing in return. Constant pop up’s wanting you to buy buy buy. Greedy.Version: 3.43.0
✓ Barely get to play, they just want you to buy chipsI’ve been playing this game for years, you used to be able to play for a decent amount of time as the slots used to give you better or more wins. Now I get to play for not even 5 minutes and I’m out of chips, if you win anything it’s maybe 1/4 of your bet. Once you’re clean out you are bombarded by ads to buy chips. They need to make the odds a bit better because this game is getting incredibly boring..Version: 3.41.1
✓ What is with all of the pop ups?I don’t normally review things because a) I generally run on the assumption that my opinion on these things really don’t matter, and b) Who cares? However, I have been irritated and inconvenienced to the point where I’ve had to evoke my inner Karen and write a scathing review. Here it goes: The pop ups are really getting out of hand, guys. Thanks..Version: 3.27.0
✓ GR8 but Not ReallyI don’t need to write a review about what’s great, all of the higher star reviews will tell you that. But they need to know areas of opportunity. First are the rewards. Anything interesting is consistently sold out, seemingly never replenishing the new lower quantity of 10 (I’ve had the app for a while and the available quantity has gone down over the years). I have over 150,000 coins wasting away because it’s is not worthwhile to a customer to get 2/1 drinks or a “free” entree with a $100 minimum spend. The offers are just not that interesting and, the ones that are, as I said, always sold out. Leverage your partnership with the properties more, it’s a severe dissatisfaction point in the customer journey. Oh yeah, also restricting rewards based on geographic location is a crock. Consistent locals money and are willing to deal with the strip = droves of tourists. Recognize it because you’re purposefully ignoring a major market segment. Second revolves around this shift to an awkward tiered bet mechanism. What happened to simply tapping the + to increase the bid and unlocking jackpots, etc.? Complicated the game unfortunately, not to mention the jump between the four or five tiers are ridiculous. Six million, really? Lol ok. TL;DR - This app is a waste now as the good rewards are not replenished anymore and always sold out and the game has become more complex, complicating the simple fun it used to be.Version: 2.11.1
✓ Horrible Odds - Just a Greedy Money GrabScam. Just a money grab. Games appear to be rigged. $20 more dollars please. You have better odds at a real casino. And. Can play longer at a real casino for the same price. Update - fell of the toilet laughing at the developers reply. Basically. Spend more. Lose more. Sort the reviews by most recent. There is some propaganda out there. Majority of the new reviews are about how this is just a money grab. Recent updates have fixed the issue with winning. Just a greedy developer. Stop paying. Accumulate free play during the week and then play for two minutes. Don’t pay until the developer starts a reasonable payout and posts the winning odds by each game. READ THE BELOW. Before I start. Just want to say. STOP PAYING THESE THIEVES. The games are fun. But the odds are horrible. I’m recent updates the odds have gone from horrible zero chance of winning. You actually have better odds of winning at a real casino. These games do not pay out at all anymore. Used to pay out a little. Could play for a week. Now. Maybe 10 minutes. The. Asking for $23. Yep. Asking for more dollars and giving less credits. Games have stopped paying out. I fully believe the games are now rigged. And the developer is scam. The odds just can’t be this horrible. Hello Developer. You should post the odds for each game. Along with your weekly profit statement..Version: 3.41.1
✓ Impossible scamMy friend introduced me to this app. Was really fun to start with but now it’s really hard to achieve the next level without having to buy more tier points. Even trying to complete the missions is totally impossible, unless you buy more chips. The hourly bonuses are now every two to three hours. The app keeps crashing during the game, the coins are not adding up. You also have to earn double the tier points to reach tier 3..Version: 3.39.0
✓ MehIts fun trying to win rewards, but the app is trying so hard to get you to buy coins that every 2 mins it freezes while trying to display one of its “special offers” to you. Start the app up you need to close about 5 special offer windows before you can do anything..Version: 3.21.0
✓ In app purchasesI have been double charged twice for purchases made in this app. Apple is no help. Don’t make purchases, just use the free stuff!.Version: 3.10.2
✓ Not everyone is treated the same.I was having issues watching the ads to get the rewards. Then I emailed them as to why. They said they don’t allow everyone to watch the ads to get the free coins. I thought that was not ideal because I was having fun playing it. Now I’m not able to get very many coins. They push people to pay..Version: 3.41.1
✓ Don’t bother.Unless you have an endless bank account there is no point in playing this game because you won’t win without buying the packages. Don’t bother asking someone for assistance because they don’t reply or if they do it is irrelevant to the questions asked..Version: 2.21.0
✓ Tasks on stripWas earning around 800,000 to complete . Takes way more chips to complete and pay has dropped to less than 50,000 . What happened?.Version: 3.10.3
✓ ApplejackHave been building up reward points for about 1.5 years, it has now reset everything back to zero so all the effort has gone, won’t be using it again and I advise everyone else not to as well as you will probably loose your points just as you get to a decent amount, perhaps they are getting concerned reward points are costing them too much so zero your totals after a while..Version: 2.10.0
✓ Problem with a gameForbidden 7’s the last reel keeps spinning and trying to report issue but keep getting sent to different places. None of the pages will let me send message to customer support. If anyone knows how to please contact them for me. Thx..Version: 3.42.0
✓ Disappointed with rewardsMy husband and I have booked to take our son to Vegas and have been playing for months. It’s a little repetitive and it does take tome to build rewards. However we bought our rewards and we’re so pleased until the confirmation email said their was a blackout on December! Therefore all our playing is wasted! I cancelled and tried alternatives but you can only change your mind 5x. You don’t get told if the blackout dates until you have redeemed your points which doesn’t seem fair! I know December is busy so why not put some rewards on that can be redeemed?.Version: 2.18.3
✓ SlotsTook my points send messages to customer service for help and no one replies ever..Version: 3.41.1
✓ Used to be pretty great….…but now more and more advertising plus you rarely, if ever, win any substantial chips. The game used to keep it interesting with a win here and there but now basically nothing no matter how much you play..Version: 3.45.1
✓ DudKeeps you losing and throwing offers to buy non stop. What a rip off.Version: 2.23.0
✓ RiggedMyVEGAS is somehow deleting negative reviews here to try to keep their image clean as possible. Their games are super rigged. You buy their chips and you’d get a couple of decent bonuses for a couple of hours, but that will end very quickly. Their computer goes into super cold streak mode and you will notice that happening (100s spins with zero payout) and any future bonus hits once cold streak starts are small and barely covers for a few spins. You lower your bet, you hit a bonus, when bet higher, you hit a brick wall and cold streak mode flows again. Algorithm can detect your play style like no other and bankrupt you in a slow and irritating way to a point that you just want to empty your stash out of frustration. Lastly, It will send out those cold streak low chip notices and start spamming you to buy their chips. Their spins are highly manipulative. Play free and save yourself major the irritation. You will thank me. Saving this in case myVEGAS deletes it. I keep posting it and awareness alive. You will a ton of people with similar comments..Version: 3.20.0
✓ Stimulating, but regressing as an appI’ve played the game on and off for several years now and just wanted to state that this app/game gets worse and worse with each new update. Not even regarding the rather rigged way in which it operates, it seems that this slots app is regressing into a crappier version of itself, while also making itself more comparable and therefore less distinguishable from all the other garbage apps out there that have a similar concept. To me, the developers make it more and more obvious as time goes on that their sole interest is to profit, even when doing so is causing people to lose interest. Cutting down the rewards, reducing the functionality, offering minute chip amounts in exchange for genuine money that just goes back into the game due to controlled slot wins, and well, the list could go on and on. The customer base sees the changes each update and it’s not pretty. Developers, while perhaps adding pretty lights and shiny things can make something catch the eye in a more appealing way, it is not doing you any favors. Don’t become too greedy, even if that means that you would need to keep the balance between having a fun and enjoyable app that doesn’t cause severe upset or frustration, and maintaining the app the RIGHT way while still padding your wallets, at 50/50..Version: 2.23.0
✓ Ridiculous popupsLet me preface this view by stating I have a full understanding of the necessity in micro transactions to maintain profitability. The app indirectly brings people into the casino to spend more money, but I understand there needs to be a direct line of profit as well. That being stated, the amount of pop up ads that I’m forced to X out of consecutively in a row is nothing short of absurd. These pop-ups are usually either to promote a new game, or to offer you a deal to spend real money on in game chips. If it was just 1 pop-up I literally wouldn’t care, but its usually at LEAST 3-4 in a row. The fact that you have to wait for the little pop-up animation to finish in order to X out of it makes it absolutely ridiculous, and they pop up pretty much EVERY TIME you go back to the main menu. This game design is absolutely ridiculous and unnesecary, there are way less spammy ways to promote micro transactions and I think you guys should seriously look into them. I will take down this review when i see this fixed..Version: 3.16.0
✓ My vegas slotsUsed to like my fav, but terrible. Bonus skips,. Games spin and spin. Get bounced. Game rolls like two times flash stop. Terrible no replies fr complaints. Konami the way to go. Dont waste your money here..Version: 3.39.0
✓ Shambles - Unable to redeem rewardsI've been playing MyVegas apps, along with MGM slots, POP slots and Konami since 2016. In this time I've been to Las Vegas multiple times and whilst playing the apps have amounted over 900,000 points. Problem is, the first time I have finally got enough points to claim a long waited and deserved reward from being loyal - it doesn't work!! Having attempted multiple times to resolve the issues of trying to redeem rewards I'm told there's nothing that can be done unless I ring MGM resorts (which I'm a member of) in the U.S at my own expense in the hope they might be able to help me. I gave in and tried this expensive solution only to be told they also cannot help me and it's down to playstudios who run the app to resolve my issue. I've now given up in resignation that everything I try to redeem tells me I'm not eligible. I will no longer participate in these games which is a real shame, but I know now that these rewards are in favor of US citizens and nothing but a let down and fake rewards for players in Europe. Really disappointed as these games were a daily ritual to me.Version: 3.33.0
✓ Need to have rewards availableI really enjoy playing at this casino. The only thing that grinds my gears is that all the rewards that I work so hard to get are always sold out. Free Play? Come one how can free play be sold out all the time. They say that they refresh rewards everyday. It’s been two months and I’m still waiting, not very fresh if you ask me, actually it’s starting to get stale. Also because of this disappointing and frustrating situation, I think that they should allow you to get the same reward and as many times as you want, waiting 90 days seems like there punishing you for claiming a reward. At least maybe that won’t be sold out and will put a little sugar in the bowl to tie you over while your patiently waiting for the rewards that you really want to become available..Version: 3.36.0
✓ My VegasNever enuf hook me up and free spins plzzz.Version: 2.26.0
✓ UpdateSince the update app keeps crashing..Version: 2.10.0
✓ Used to be fun...I have been playing this game for months, honestly can’t remember when I started it just became a daily habit that I have enjoyed. I have had many times where I would win and win just like real life and the chips stack up, so I bet more until I can’t. I greatly appreciated the added video ad for chips feature as well. Well, about a week ago, while playing, and absolutely exhausted, I ran through my 18 million chips in record time, didn’t hit one Payline hardly.. and the offer to purchase came up, I hit the button to exit like I always do (I’ve never spent $ on this and never intend to) but next thing I know it’s asking me for my Touch ID, again I was exhausted so I did it reactively and next thing I know a purchase was completed and I had 6,000,000 extra chips. I requested a refund and got it, citing that it was a mistake but!! I noticed changes in the app after that. So, Now (this may have been a coincidence) there are no adds to watch for free chips. The offers to make purchases are showing more expensive options, minimum $3.99 now. So now I get my daily 6M, lose it almost immediately, hardly ever complete challenges, and it’s no longer fun. I keep opening it reluctantly, but I guess I’m being reminded why I no longer gamble either. House is Driven by $$$!.Version: 3.13.0
✓ UmmCould these slots get any smaller! Down the rabbit hole, might as well be down a real rabbit hole as the slots are taking up a tiny amount of my screen! If I was allowed I could add a screenshot. This is more about making you make a purchase, than having fun. Come on, find the right balance..Version: 3.19.0
✓ Losing BillionsAt first I would win consistently where I accumulated around 7 Billion Credits to play slots but after a month of playing the games they have gotten extremely cold to the point where I have lost all my credits & I knew when the game switched too cause the ads would mention things about losing all my coins and adding more before I even lost it. Had to bet 2-3 million to be able to play the mini games & most of the time the games would be glitched so I wouldn’t get the rewards they even have deals where they give you the rewards faster but I stopped paying for it cause when I did the game would glitch & not give me my rewards. I can’t earn any Loyalty Points cause I would need to spend 100 Million credits at least to fill the meter once & I only get 6 million credits daily if I bet anything less than 1 million the meter doesn’t fill up either. They do give me 400 Loyalty Points daily for opening the game but other than that I would have to spend money or play for months to fill the Loyalty meter once so I can’t earn anymore rewards for my trips to Vegas which was the whole point of this app but oh well.Version: 3.33.0
✓ Crashes on iPadUsed this app for several years playing consistently. Now since new games or updates have been added it constantly crashes on my iPad . Searched for solutions to no avail..Version: 3.13.0
✓ Server issues**Warning** there are server issues and if you buy credits you will be charged but will not receive any credits, I was also a returning player and said I have a welcome bonus but no credits added. Have tried to contact support on web form and in-game but no response. This is pathetic and a con..Version: 2.24.0
✓ Real reviewYou all should know by now that the front page reviews are fake and not a real reflection of the game. This game is horrible and the main goal is to get you to buy chips with real time money. You’ll bet 1 million coins and win tiny amounts every time that you could’ve won on 300k.. they have a ad button that gives you 1 million coins but you only get credited for half of the videos you watch… after contacting support they were very rude and denied to credit my account with missing credits and proceeded to ignore me.. then, I pay .99 cents for more coins, and guess what? They stripped the ad button from my account in an attempt to force me to buy new coins to continue playing. Horrible experience from these thieves. Don’t forget the constant pop ups folks. Every time you go home, open the app, change machines, you get pop up after pop up begging you to buy coins. Disgusting how apps like this prey upon older folk. The game is set up to make you lose coins and buy them..Version: 3.29.0
✓ Dishonest practicesI’ve been playing 4+ years and have invested a huge amount of money in this game. But now I will no longer be buying chips. There are challenges that if you play a certain game you’ll win back for example 2 or 3 times your highest win or jackpot, paid out a few days after the challenge closes. I recently played a challenge that offered 3x your highest jackpot to be paid on 21st July, this never happened and upon speaking to my host she did t even know of that challenge, she asked for a screenshot of that challenge, obviously I’m not in the habit of screen shotting every few minutes I play, I just assumed myVEGAS would do the honourable thing and pay the amount promised in the terms, which was the cap of 3b. So you guys have lost a regular financial contributor because of your dishonest practices..Version: 3.4.1
✓ Used to be greatThe games themselves are ok. If you’re playing the app purely for the games it might be worth your time. But if the rewards program plays even a small role in your interest, don’t bother. Not many good rewards any more, and they’re constantly sold out. When they are available, they’re insanely expensive. The lesser “discounted such and such” rewards are no better than and sometimes worse than publicly advertised promotions through the resorts’ own websites. The reward structure basically forces you to spend hundreds of dollars on in app purchases to come anywhere close to affording the good rewards, which defeats the purpose in my mind. Between that, blackout dates, and fine print that you sometimes can’t even see until after you’ve paid for a reward, you come out ahead skipping the reward program altogether and just paying directly for things. More recently, even their promo emails are false/misleading. You’ll get an email saying something to the effect of “click to get x free chips” then you click it but will get less than half the promised amount (but often with an in app popup to buy more)..Version: 2.21.1
✓ HelpTried to open this mornings email to claim the 15million, it said problem with our server!!! Try later When I eventually got in to the app / email it said I had already claimed the 15 million.....wrong, your error stopped me getting it. This happens all the time.........Version: 3.18.1
✓ Ads on ads on adsUpdate: Finally have enough rewards points for the two free nights at hotel in Vegas and wouldn’t you know it all the free room rewards are gone, what a surprise! 🙄 Open the game? 9 pop-ups for micro transactions. Play a slot and go back to menu? 5 pop-ups for micro transactions. Run out of chips? The game gives you a “gift” which is yet another micro transaction, not actually a gift. See where I’m going with this?.Version: 3.47.0
✓ Great game - highly addictive, but like real casinos it’s you against the houseGreat game. The slot games are visually stimulating and make all the right sounds to encourage you to continue playing, even when you’re losing But like real casinos it’s just out to get your money. I played 110 instances of one game and recorded my losing spins (no win or partial win), partial win spins (where you win but the win isn’t as much as you bet), and actual wins (win was equal to or greater than the bet). My actual “win” rate was 8%. The loss rate was 40%, and the partial win rate was 52%. In a nutshell, you get the sensation of winning because you get the sounds and the visual display of winning while the game slowly eats away at your money. Sure, there’s always the probability that you’ll hit a big bonus a few times (it happened to me), but overall you’ll most likely see your chips slowly decrease with every spin. Overall it’s a very well developed game. Graphics are top notch, and the games are enticing enough to keep you coming back. Daily bonuses are enough to keep you going for a bit provided you limit the amount you’re wagering on each spin..Version: 3.2.0
✓ Weird companyYou really have an option for people to waste there points to help israel’s “humanitarian aid” when they aren’t the ones that need it💀 the blatant support is outrageous and disgusting..Version: 3.43.0
✓ No giftsFor the past 2 weeks it has been next to impossible to receive and send gifts with my friends. The last update from this app and Facebook (Meta) was of NO help with this problem. Please have a fix soon..Version: 3.47.0
✓ Ads have gotten out of controlI’ll preface this by saying it’s a good app, the rewards are not out of reach even for someone who doesn’t spend much if any money however the pop up ads have gotten out of control. It’s 4 at the start, 3 when you load a game and it’s just obnoxious. Really puts a dampener on the app overall, it was never this bad.Version: 2.21.1
✓ Calculation of winningsSince MyVegas does not provide a contact for issues. I am letting the world know that your calculator is broken. I have won multiple times and only receive a very small portion of the winnings. Unless you are collecting taxes or want a hugh tip, there is no known reason that you should be with holding 60- 90% of the winnings. Please repair and get back your stars..Version: 3.45.1
✓ TAKES YOUR MONEYThis game takes your money and doesn’t apply the promised credits on other games. Horribly deceiving!.Version: 2.13.0
✓ Good App…Bad BusinessThe app itself is great with lots of nice slots. The problem comes in with just how infrequently you hit any resembling a “win” (meaning receiving more than your bet amount back). Look, I get it. It’s a slot machine app. I don’t expect to get winning spins all the time. But after purchasing several chip packs at $10-$20 each, I’m not really motivated to keep playing (and therefore wouldn’t be purchasing additional chips) if I don’t ever hit any bonuses or much less a winning spin. At one point I had over 900,000,000 chips and was betting 3,000,000 per spin. It went down all the down to just under 200,000,000 chips before I got a winning spin…THATS OVER 200 SPINS! And before much longer, I had lost it all. Why would I give you guys anymore of my money. You don’t understand how to keep someone vested in playing this app. It should be like a roller coaster, win some, lose some, and if I got more excitement out of playing by winning more often, the I’d be more likely to keep buy chips occasionally because I’d feel like I’m having fun and the money would be worth it. As it is now, stay away from this app. They just want your money…I know right…shocker!.Version: 3.42.0
✓ Rewards are a scam. No help available. Zero starsI collected points literally for years playing this. When the time finally came for my vegas trip, I tried to book a reward room and it said I wasn’t eligible. 1. Contacted the app email given asking for help, 2 or 3 times. NO REPLY. 2. Tried cancelling and redeeming again. Still wouldn’t work. 3. Accidentally signed out of my Facebook account and lost 300,000 points immediately 4. Get to Las Vegas and go to the MGM rewards desk. They didn’t want to help me and basically said I needed to contact the game. So in the end, I played slots on this app for 2 years for nothing. Very disappointing 😑.Version: 3.33.0
✓ Not enough play timeIf you want people to become addicted to your game, you gotta let them play for longer than 5 min a day! I check in with the app throughout the day to grab the free coins and save up to play that night, and I still only have enough to play for about 5 minutes. And that’s betting pretty darn low, just to stretch it out. You need to either give more cash out to play with daily, or you need to let people win more often. But as it sits now, you only have a few hundred dollars to bet, and the machines eat that up instantly. Not so fun when you never win. I don’t understand why on your other casino app (pop slots) you give millions per day to play with, and on this app I only get a few hundred thousand? How long do you expect people to be able to play when the machines RARELY win what you’ve bet and you start out with so little? If it wasn’t for the real life rewards, I would’ve deleted this app a long time ago. PLEASE either give more money daily to play with, or loosen up those machines! It’s worse than Vegas!!.Version: 2.13.0
✓ Shocking Customer ServcieHad the app for over a year. I attached the account to Facebook but I deleted my account 6 months prior. They sent an update through which reset my account and I lost 176,000 points. After contacting customer services, to ask if they can help, all I got was the same paragraph sent over and over again. After continuing to ask if there was anything I can do, I was blocked from sending messages. Over a year of progress lost and nothing I can do, and no one willing to help at the company!.Version: 3.7.0
✓ LocationHow do I turn my location on for this app!? I have an iPhone X.Version: 3.43.0
✓ Bet 1million and then win 100k in 100 spins lolThis is frustrating game you bet 5k you win you bet more you lose 1m bet 1k win.Version: 3.45.1
✓ Too much nonsense nowadaysYou can’t even play slots anymore as there’s too much rubbish involved, one spin on a slot and then some side game kicks in involving “turkeys” and some “packs” that no one is interested in and you can’t bypass it. Please stop with all this side game nonsense. It’s not welcome when you can’t even get into a game that you used to enjoy..Version: 3.44.0
✓ No supportUsed to be a great game and I’ve enjoyed it. But customer support is the worst. Reading through the other reviews will confirm it. Don’t expect them to give you any help in support, always the same copy and paste answer to every question. Is there only one person that goes in and copy and paste responses? We wouldn’t be contacting you if we weren’t having issues. I paid to play this game because the developer created a game and I enjoyed it. But the customer service is what drives me away from the game. Main issue is the payouts from your wins from events like 2X or 3X your biggest wins during a time(which is why a lot of us play during this time) and then 5-6 days go by and then no chips and then contact customer service, same guy MarkS responds with same copy and paste answer for both questions. I started with 3 billion chips and hit 1.2 billion jackpot because I was spinning big. So I left it running because I figured that I’d have at least have 2.4B later..Version: 3.15.0
✓ Problems With The App due to a spin problemHaving problems with slot game play on my iPad Pro Yesterday and today on my iPhone Please fix Will be unable to play these slots games until a update comes out Resolve this ASAP App Version is 3.46.2.Version: 3.46.2
✓ It’s okThe fact that you earn rewards to actual vegas and be able to play for free (until you lose all your chips which you will eventually). Like most slot machines, the payouts aren’t good and you will eventually get to not enough chips and need to wait for ur 2 hour free chips or daily free chips to play again. Like most slot machines, the higher you bet, the more chips you lose and you win less chips. This isn’t my main issue with my review though. My issue is, every time I open the app, I get at least 3 pop ups advertising some sort of event going on in app. My issue is when you run out of chips, you get at least 2 pop ups telling u to use real money for chips. App devs, that it discouraging for a lot of ppl. If you have some sort of event going on, don’t give me 3 pop ups in a row every time I launch the game to advertise it. Have it part of my strip or something where I can optionally view it if I care to play a high roller event…...Version: 3.14.1
✓ Few rewards on my appMy husband has up to 10 - 15 rewards per partner and I only get 1 - 5. Not sure why this is. I have a lot I could use but nothing. Feel like I have tried everything. Quit playing no worth it..Version: 3.43.0
✓ Rewards vanishAfter building up the rewards to 60k, it’s reset to zero, no customer support to sort out Not happy.Version: 2.9.0
✓ AddsCould you please put another twenty or so adds on before I play. Come on enough with the adds. One, two ok but five to seven. I wind up not playing because of the adds..Version: 3.24.0
✓ Offensive AddIT IS VERY OFFENSIVE TO SHOW HOLY BIBLE ADS WITH LIONS AND QUOTES THERE ARE SOME PEOPLE OFFENDED BY THIS ‼️ STOP SHOWING THIS AD ENOUGH ‼️.Version: 3.18.1
✓ Update deleted all my progress!After I upgraded lost all of my Levels XP and money took me back to the start . 5 months lost ! What crap!.Version: 2.6.0
✓ Bad support and functioningThe game is very fun and I enjoy playing but if I lose all my coins, I don’t have the option to watch an ad for 1,000,000 chips like all my friends have. I have to collect 15,000 (the minimum bet) each spin and try to get out of the hole that way. This takes FOREVER and is not fun betting minimum bet for 10 spins and then starting all over again. I contacted them in the app and all they could say was that they change the experience for every player and there is nothing they can do. Today, I received in my app inbox a message stating that watching ads was paying out 3x 1,000,000 chips for a few days. I can’t participate in that even though they are advertising for it. I tried making a new account and logging in with Facebook instead of Apple, still nothing. I would gladly give this app 5 stars if I could have an experience more similar to my friends..Version: 3.30.0
✓ Half a star for me.After you win a certain about Vegas coins they don’t really let you win anymore. You can spend as much money as you want but it’s not going to make a difference..Version: 2.24.0
✓ Ridiculous side gamesThese idiotic side games having to do with collecting “cards” of some sort is a complete waste of time. Some of the “pages”, I’ve secured 8 or 9 out of a total of 10 (which would complete the page and give a bonus) for literal weeks. I’ve come to the conclusion that you have no intention of allowing anyone to win here. Isn’t that right? If I’m wrong, it begs the question, what must one do to secure that elusive 10th card? In fact, I’ve spent quite a bit of my own real money on this stupid game, something I don’t normally do. I know that I also play daily. And yet, it seems that your stupid side game will ultimately end without my being able to collect the prizes offered because apparently, they’re un-winnable. It’s a shame that you feel the need to toy with your customers in this way. I think I might try another of the MULTITUDE of slot games in the App Store. Maybe I’ll find one that doesn’t attempt to make such fools out of genuine customers. Bunch of filthy crooks!.Version: 3.46.2
✓ No support, DO NOT BUY CHIPS!I have played this game since it came out. I love playing it, but recently I purchased a chip package that unlocked 3X reward of my biggest win on a single spin. I won over 1 billion on a single spin betting 55 million. I never received my 3X reward and after about 5-6 days, I reached out to support for help and to get them to fix the problem. Long story short, they say I never won anything (after betting over 4 billion in a day), kept closing my support requests saying they already responded and now blocked me from opening up a request saying I abused their support system. All I did was reopen the request because it was never resolved. I think I did that three times until they blocked me. The issue is still not resolved and now I see other reviewers say the exact same thing happened to them! I’m not alone in this. There is a definite problem, but support won’t acknowledge the problem and keeps blaming me for any misunderstanding or confusion. It’s simple math… 3X my biggest win. There is no misunderstanding. They need to fix the problem and pay me what they owe. Until then, I cannot recommend anyone purchase any chips from them because their game is broken and their support will just throw any request back at you with no resolution..Version: 3.14.1
✓ Incessant pop-upsI would give this game five stars if it wasn’t for every time going into the game you have incessant pop-ups. I have counted as many of seven continuous pop-ups before you can collect the hourly bonus. Not to mention the same incessant pop-ups when you just exit a game. After you collect your daily bonus it should ask you if you would like to see any deals that are going on you say no it’s done for the rest of the day it should not pop up when you exit a game, it should not pop up every time you go in to collect your hourly bonus. That is my biggest issue with this game is the incessant pop-ups. And you cannot collect your hourly bonus until all those pop-ups are done and some of them take in obscene amount of time to load. When I’m in a rush I just wanna collect my hourly bonus and be done with it. I don’t wanna sit there through a bunch of freaking mindless pop-ups that I’m not interested in..Version: 3.26.1
✓ Very pushy!!This game is really addictive, but!.... I’ve never played a game which try’s to send you through to purchases as this, as soon as you start the game is gives you 3 options of purchases, as soon as you run out of money it fires the purchases through. This is way to forceful and comes across as a begger on the street!! Game has now been deleted!.Version: 2.24.0
✓ QQSuddenly I’m missing around 7000 reward coins in one day, but I didn’t redeem anything. Anyone can help me and give me back my coins?.Version: 3.46.1
✓ The app doesn’t loadThe app doesn’t load.Version: 3.40.0
✓ Old schoolI miss the old version.Version: 3.27.0
✓ Thieves!Don’t waste your time or money on this game. These guys are bunch of thieves. I had played this game for years and collected LP which are the gold points which you can use to get rewards which can be used in Vegas. I had collected hundreds of thousands of them which I was saving for a big prize. Apparently few months ago they sent an email to people who weren’t very active on the game telling them they have a month to log in and spin or they will lose alllll their points. Guess what? I didn’t see the email and logged in a month after the dead line and had lost all my gold. When I messaged them they said sorry but tough luck. They said that is anybody doesn’t log into their account for more then 30 days will lose all the points they had collected. So even if you spend money on this game and collect all that gold you can lose it after a month of not logging in and playing. That’s like a credit card taking away all your points you have earned and not used simply because you decided not to use that credit card for more then 30days. So do yourself a favour and play a game by a different company because these guys will steal your money. Another thing is their machines will just eat your money. Before they used to give you money and it was fun. Now they intentionally will eat up most your money to force you to spend real money and buy more..Version: 3.30.0
✓ Looser come on downIf you spend real money on this you must have been the kid in nursery school who sat on the floor in the corner eating the lead paint chips off the windowsill and or you were dropped on your head more than once. Describing this app as the bottom of the barrel would be considered a compliment, this app is trashola! The positive reviews are comically fake and or planted and this is nothing more than a crooked scheme that WILL take every cent paying players are willing to donate. Read the 1 star reviews for the real story of what shysters these people are. I’m well aware of the fact that these types of slot games are a loosing proposition to start with, but there is no back and forth or up and down with this nonsense-it’s all take an no give! Newsflash folks.. this is a game and does not resemble a real slot machine in any form or fashion so spending money to play a game is a no win proposition from the start. I’m taking the time to write this review based off free play, again I’m amazed there are enough people out there paying to support this scam. These are deceptive crooked shysters so do yourself a favor and never start down the path of paying to play!.Version: 2.21.1
✓ Rewards and update changesBring back the ability to see your Facebook friends progression in journey mode. That was such a silly and simple feature I can’t comprehend why it would be deemed removable in the latest app update. Rewards still aren’t replenished and are always marked as sold out for all the higher rewards that are worth anything. Finally the same people won every chop contest you ever put on silly because they have more chips to bet from always winning. I’m lvl 140+ in all four games made by this my Vegas slot developer in order to maximize my gold coins for prizes. Being at the lvl I’m at I no longer get increased chip rewards for the daily log in or hour log in chip bonuses like I used it. It seems like I’ve hit max progression and lvling up as now become pointless. Make the daily log in bonus increase and hourly chip collect increase with higher lvls still. That way those of us that are putting in the effort to never miss a log in can gain more chips and have a better shot at winning the chip giveaway contests the same few always win..Version: 3.39.0
✓ ScamThis game is 100% a scam. You’re daily challenges become harder and harder the more money you deposit. The more and more you deposit the more and more they scale the challenges so you run out of ur money at the same time as anyone else. I also am over level 200 and every time I go up a level and it claims you get bonus chips for going up another level but it never deposits to ur chip stash. The last straw for me with this game is I deposited $100. The game kong took over 90% of my chips before giving me the chance at the bonus. Once I got to the bonus, my next 8/9 spins (Wheel with 8 different slots on it) on the wheel fell on the death skull. I know for a fact that this is 100% statistically impossible to happen 8/9 without the owners of this game controlling outcomes. My bonus after depositing $100 usd and then losing 90% of my stash was about 1% of my initial deposit back. 8/9 spins all resulted in the death skull. Do the math on it. It’s statistically impossible. These people should be arrested for fraud as far as I’m concerned.Version: 3.41.1
✓ Getting worse and worseI don’t get this game at all. Its so hard to win yet you don’t win real money so what’s the deal with it, they just keep making worse and worse and really no fun to play anymore. What is the point when it is so tight with imaginary money. It’s like they just want you to spend money to not win imaginary money. It was better in the past but it’s just getting worse update after update..Version: 3.41.1
✓ Fun…But…Overall the game is fun, no real doubt about that as I have been playing nearly every day for years now. The problem is the ads/pop ups are getting to be so ridiculous that it takes the fun out of the experience. I get they want to make money, I get the game rewards aren’t free, I get they want to find the right offer for the right customer but it’s getting WAY out of hand. I just clicked through SIX ads before I even got to the game selection screen. I honestly spent more time getting to the game than playing it because I was so annoyed at that point. Developers, please, PLEASE, find another way to entice customers (maybe in game banners or something less obtrusive, even possibly disabling ads for a set time if a customer buys something?). The pop ups started off fine when it was one or two, three maximum, but six is way overboard and feels excessive..Version: 3.30.0
✓ Do not make purchases on this app!!!Do not make purchases on this app!! These games used to be extremely fun to play. But now the developers have changed the system to where you get one or two wins, and then they take everything back from you regardless of how many chips you have. I have had multiple instances where I have spoken over 500 times spending more than 1 billion chips and have lost every last one. They keep pumping out these new games that are absolutely garbage. I would highly recommend you only play for free, not to make purchases as you are just giving him that you will never see a return on. And their customer service is extremely slow to respond. Massive glitches during gameplay and rewards that are supposed to pay out do not. I have several instances where I have hit maxi or ultra bonuses payout is different than what is listed. Getting in touch with them to fix is like talking to a brick..Version: 3.39.0
✓ Bought Reward Cannot UseI have a bad experience with the application. The application was offering rewards in 2024 that were only valid 2023. I exchanged 30000 credits in 2024 for a reward that is unusable(only good for 2023). I have contacted the support team several times but have not even received the courtesy of a reply..Version: 3.45.1
✓ Still does openUpdated version from earlier today still crashes on loading page.Version: 2.16.1
✓ Blocking me earning pointsI brought coins to give myself a bit of a boost so I could earn rewards a bit quicker as go to Vegas in a few months and I keep getting locked out of collection points. The first one for two hours. Then after only a few spins it was 20 hours. Again last night I played a few spins and locked out again for 18 hours.Version: 2.25.0
✓ Chances make getting bonus impossibleOne of the recent updates changed the dailybonus from level 2 (need 150 to stay at this level) and needed 300 to get to level 3. To stay at level 3, you now need 600 which is impossible without spending money in the app. It should be 300 to stay at level 3. It’s disappointing, trying to force you to spend money in the app to get higher daily bonuses.Version: 3.40.0
✓ Stop the pop ups!The pop ups make it almost unplayable..Version: 3.46.1
✓ App loads game menus 1 in 50 timesWhen you get the app going it’s great, however loading the app and trying to get to the game menus is a bit of a game in itself. Once your in the games are fun and the rewards are great but ever since I put real money into the app I can’t seem to load any of the games..Version: 2.24.0
✓ Pharaoh’s Fortune is the worst slot play.Ga4bage through and through. 5 times bonus wheels came up and zero payout. Remove this piece of poorly designed slot..Version: 3.44.0
✓ So Good So FarI don't really like casinos. Just seem to throw away money there. Win big once just to give it all back plus more. At least that's typically how it ends for me. With this app I can play and play and won't mind losing cause you don't have to spend your own money. If you are paying for coins this app could make you just as disappointed as real casinos because you don't win as often. Update: So I’m so glad I’m named this so far so good because it isn’t anymore. It seems like once you redeem your first set of rewards in Vegas you might as well delete the app. Went from hitting the jackpot that put me up to 128+Mil and its all gone. Tiny bit of it is my fault but majority of it is ridiculous. Spinning time after time not winning a dime. And yes I get it, the app wants you to buy more chips and guess what I did. The $40 chip pack to be exact and guess what ... it’s all gone. I rather spend those $40 in Vegas for this BS. All gone within a day while barely betting anything. It’s bull crap. I’m seriously over this app. However I’ve told my friends about how amazing this app was for me and they’ve been winning and racking up points so I’m convinced after you redeem your first little points its goes sour.Version: 2.7.0
✓ New Game UpdateI used to play this game every day and thoroughly enjoyed it. The big hype for the latest update was such a let down. Removing the “journey” is a bad idea, that was one of the most enjoyable parts of the game. Adding the visitors to your strip is frustrating. Also you have removed some of the best slots that were on there. I hope to see these come back in the near future..Version: 3.5.2
✓ Update has ruined it!The app had an update 2 days ago and has completely ruined the game. Your daily 3 million chips doesn’t get added to your account anymore, when you click on the link from the email it just opens the app and nothing happens! I also won 19 million chips last night in a bonus within a game and it simply didn’t credit them to my account. Gold coins also used to go up with each spin, I played the game on and off for a full day yesterday and they moved up once by 200. Completely ruined by the recent update. Shame as it was a good game, have stopped playing it now..Version: 3.0.1
✓ Doesn’t loadThe loading stops at about 80% and stays there. I left it to load for an hour. Uninstalled, reinstalled. Nothing works..Version: 3.27.0
✓ Site défectueuxÇa fait deux semaines que je ne suis pas capable de jouer seulement capable d avoir mon cadeau du jour. J ai envoyé 3 messages déjà et aucune réponse de votre part à chaque fois que je choisis une machine et que je veux jouer à une ça écrit working on the détails et rien ne fonctionne merci.Version: 3.46.1
✓ Exceptionally disappointedOriginally loved playing this game but when they got rid of Shaqu golf and journeys I’ve had no desire to play. None of the remaining games have fun to play mini games which was half the fun for me. PLEASE BRING BACK GOLF.Version: 3.3.3
✓ Rubbish app supportHave been playing this game for I’d say the last year, I had so much tokens and chips saved up, one day I went on the app and it’s lost it all!! Keeps saying it can’t connect to the servers, sent a message to customer support weeks ago and have been completely ghosted and app is still saying server connection error, I’ve tried restarting phone, reinstalling app, everything! Don’t waste your time!.Version: 3.47.0
✓ No fun anymoreBeen playing this for years and all you get is pop ups asking for money as soon as you log on, had 5 pop ups before I can actually play, the winnings have gone down don’t win nothing anymore hardly any free spins, I didn’t mind buying coins before but now it’s just total crap and boring, it’s a shame it’s become a money grabbing pile of crap, was once a great slot game, deleted 👎.Version: 2.20.0
✓ Freezes upSince today’s update, I tried to open the new game you are promoting for Super Bowl (Bingo, or some such), but it just freezes up on the opening screen. Garbage update..Version: 3.47.0
✓ This game screwed me out of my chips! MULTIPLE TIMES!!!During the latest promotion where if you complete 250 spins you get your highest non bonus win doubled, I was completely robbed! My highest non bonus win was 334,524,614 chips. It even showed that figure in the tracker that helps you keep up with your biggest win and the amount of spins you have. So I was expecting have double 334,524,614 chips awarded to me when the promotion ended. Care to guess how many chips I was awarded??? 55,000,000!!! Now I’m no math wiz… but 2X my biggest win (335,524,614) is NOT 55,000,000. This isn’t the first time I’ve been screwed on these promotions either. I’m thoroughly annoyed with the deception at this point. If you like to be lied to then this game is the game to play. Because all this game does is lie to you. I won’t play as much and will work my way to deleting the app. I’ve had enough of the scams. I get running this scam in Vegas when you’re dealing with real money, but these are fake chips! Why would scam me out of FAKE CHIPS!.Version: 3.29.0
✓ Rewards need an updateI’ve been playing these games for close to a decade. I’ve used it several times for booking rooms. I know how the rewards are supposed to work, how they get stocked, etc. all summer long, it said the Vegas rooms were available to be booked until 9/30. Then it changed so that it said they had to be booked by 9/30 but to use it by 10/31. What? You do realize that 10/31 is after 9/30, right? But then the other day, they removed the rooms from the rewards which means they’re doing an update. So I’m thinking great, I’ll finally be able to book my room for October and get a day or two comped. Nope because it still says 9/30 but to use it in 90 days. 9/30 is in 28 days. Plus any other comps for shows and attractions are always sold out. I have more points than I will ever use, and that’s especially true if I can’t redeem them for anything. I’m not going to play at this point because I don’t need more loyalty points, and that means you won’t get money or ad revenue from me either. Nobody ever answers me any other way on these issues, so maybe if I leave you one star, you’ll look..Version: 3.16.0
✓ New update stopped ability to play on older deviceBeen playing for years on an iPad 3, the current update which I can't apply obviously has stopped the ability to play when it was working fine before :(.Version: 2.26.1
✓ Takes too much time for very little rewardI only downloaded this app to get 2 for 1 buffets for my upcoming trip but this is going to take forever. Might just need to spend the money when I get to Vegas because this is sucking me dry..Version: 3.44.0
✓ MISMUSH OF A GAMEUNSTALLING HAS NO FLOW AT ALL JUST STOP YOU GETTING STARTED PLAYING WHAT I DONT KNOW JUST WANTS YOU TO BUY IF I WANT TO PLAY GAMES THIS WAY I GO TO LIVE SPOTS SO I GET SOME RETURNS IF SENDING MONEY. UNSTALLING JKF.Version: 3.6.4
✓ Location detection stuckTried contacting support to no avail. Since visiting Vegas years ago, I can no longer see certain rewards. My account’s location detection needs to be cleared but support keeps giving me generic responses despite being a known issue. Just Google “MyVegas location detection need to be cleared”. Game is fun but there’s no point playing if I can’t redeem rewards. My support code is 3YKA8N if you’re reading this support team….Version: 3.43.0
✓ App not workingI’ve been playing this about for about 5 months as I’m visiting Vegas in August 24 really good game and I’ve purchased a few deals on this game as well, but twice now it’s stopped working and you need to delete the app then reinstall, sadly all the coins I had have vanished as well, is this a scam ???? The other apps like this one work perfectly.Version: 3.47.0
✓ Everything worse!The app crashes a lot. Sometimes for no reason. Sometimes it loses my Facebook link. When that happens it takes a couple of hours to relink because it repeatedly crashes. If I try enough times it eventually works. The number of loyalty points earned and ways you can earn them goes down over time with new updates. Slowly erodes. The last change is another example a 2 hour time period with only 5 vip points is also less! Before if you did the 4 hour you could get 80 points. Now you have to do it more often to get 60. Early on you could use for cruises and hotel nights. Anything good is always sold out. Now just perks that I can get by playing tables or slots. I have over a million loyalty points so want to keep them to use later but if I don't play for 30 days they can be taken away. Much harder to earn more points, harder still to find something worth using them for.Version: 2.15.0
✓ When completed watching a video for points, why is the X, to exit so small ?Make the X. Larger.Version: 3.40.0
✓ Losing Out on Big Chips!I love playing BINGO 7s but when I spin and win a large amount, the winnings don't go in my bank. It's so frustrating. The last time it was 8.9 million chips!! 😖 I've missed out on tens of millions of chips this way. Automatic spinning is wayyyy worse...I only use manual spin now which is irritating!.Version: 3.47.0
✓ TheivesThis app is a farce and the tech support is useless. I deactivated my FB account and it was later deleted. I wanted to keep playing this game to use my points for an upcoming trip to Vegas with my family. I even bought additional coins to earn more points. When trying to connect to my new FB account, I am told they are unable to unlink my old account and have to tell FB to reactivate it. I repeatedly told them the account was deleted and they came back with the same answer over and over again. When I resubmitted my request again, they continually ignored me and just closed my conversation. I refuse to believe the creators were not smart enough to allow FB to be detached from an account as I am positively not the only person who has had a FB account deleted. Customer support is rude and obnoxious and useless. Do not waste your time or energy on this game!! I am still waiting for someone to have the human decency to help me with and correct my issue. Can’t believe the Apple would allow this app to defile their name! I am extremely disappointed in this game and Apple as a whole..Version: 2.26.0
✓ 100,000 rewards lostPlayed fir a good amount of time knowing I was coming to vegas But covid hit shutting everything down so I took a break from this app thinking once it all cleared I’d rebook my holiday and start playing the app building up bit more reward points only to come back on all find my well over 100,000 rewards gone Gutted as planned to use them on a lot of money off, bogof an free food while in vegas Moral of the story don’t take a break even if there is a world wide pandemic.Version: 3.19.0
✓ Seems great on the surface but actually getting rewards is a fruitless taskOn the surface it seems great, free rooms in Vegas, free money to spend, discounted show tickets etc. All is well until you try to redeem these rewards and you’re sent broken links, to websites that don’t work etc. The support from PlayStudios is awful too sending vague replies that don’t address your concern when you message them to rectify the issues you encounter. Waste of time, don’t bother..Version: 3.39.0
✓ Promotional AdvertisementsWay too many forced self Promotional Advertisements at the start of this App. Becomes extremely annoying and frustrating trying to get to a page not forcing you to watch their Advertisements..Version: 3.32.0
✓ Love the app, hate the business.I have been a long time player of this app. Reached over level 600 (!!!) as well as its companion apps. It’s good entertainment and I’ve liked using points on rewards the handful of times I’ve been able to visit Las Vegas. However, during a hiatus from the games while I had a hectic period of my life they changed their terms and conditions to remove any points of players who didn’t log in regularly. It was very disappointing to log into the game, excited to spin and earn more loyalty points in preparation of a trip to Vegas with my significant other only to find that all of my points were deleted. I tried to talk to customer service and was met with generic replies, “you snooze, you lose” essentially. I’m not sure what I expected but it very much contradicted my previous experiences using the app. All in all, have fun, enjoy your rewards, but don’t expect a very understanding team behind the app..Version: 3.45.1
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