RingCentral App Negative ReviewsRingCentral, Inc

RingCentral Negative Reviews

4.8
4.81602 star

Total 78 Negative Reviews

RingCentral App Complaints & User Negative Comments 2024

RingCentral app received 78 complaints, negative comments and reviews by users. Have you ever had a bad experience using RingCentral? Can you share your negative thoughts about ringcentral?

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RingCentral for Negative User Reviews

Profile picture buggedCan’t change a profile picture for the life of me. This is important because it is the default picture our clients see. Spoken with 2 tech support agents AND followed the advice from their website but still it can’t be changed. This is supposed to be a technology company but they can’t fix this simple issue. 1 star I don’t get why the developer response is to get in contact with the team. As I’ve stated before, I’ve done this THREE times. Not once were they able to remedy the issue in an easy manner. They had to delete my entire account and create a new one. I lost all my saved messages. Stop referring your customers to your email support line who will proceed to state: ‘This is a known issue, we are working on it,’ AND JUST FIX THE ISSUE..Version: 20.3.35

Poor customer serviceVery poor consumer service. We use this for running a huge clinic platform, and we have been trying to connect with someone for 3 days to fix the line. Losing business because of this company..Version: 23.1.30

Bad customer serviceApp works fine but no help from support. Very bad customer service.Version: 21.1.25

Good app...but major short coming to the service!I was in the process of switching to RingCentral from 8x8 because you cannot schedule a video meeting with the 8x8 mobile app. RingCentral allows you to do this, plus I really liked the iPhone and iPad app along with some neat features RingCentral provided. The reason I decided not to move forward are the following: 1. The RingCentral desktop app does not sync with your Outlook or Google contacts. You have to manually input each and every contact into you desktop application. This includes every new contact you have in Outlook or Google contacts. This is a major downfall of RingCentral and something I cannot believe they do not have a solution for. WHY would any legitimate business use RingCentral without the ability to sync your contacts with the desktop app for quick access to dial a number? The main use of RingCentral is to make calls! This is a major shortcoming and one that immediately disqualifies RingCentral. 2. The RingCentral iPhone app is great and does sync with your phones contacts. The issue I had was that all of your RingCentral call activity shows up in your dedicated phones calling activity. There is no way to change this with RingCentral. You should have the option to separate the two and only view your RingCentral call activity within the mobile app..Version: 20.3.15

Appalling appQuality of calls aren’t great despite using 4/5g … call waiting / queue has irritating notification and sounds - would not recommend.Version: 21.4.30

Lousy serviceDo not do business with ring central … shaddy and vague contracts and very poor VOIP audio quality on many occasions voice was totally useless … IP Fax service did work ok tho.Version: 21.2.20

Horrible service when it comes to cancelling.We found a much better and more affordable system. We have yet to hear, after a couple months of sending a complaint letter to customer service regarding ending our contract. Don’t sign up for these old school contract terms, most companies go month by month now. Not ring central. In the surface it appears so. Read the fine print. They will ding you in the end, and will care less about what you say. Save your time and go with another company. This one is going downhill fast..Version: 23.3.25

What on Earth happened to my service ?Unable to log in, BT rebranded. Reset password doesn’t work, links don’t work, quick log on doesn’t work... WTF !!! Guys sort this out please I am now unable to even use my services... not what you need when you are a new business....Version: 20.3.15

Three big problems on an otherwise great appThere are two issues with the app that need to be resolved that would make this the single best voip app on the market. 1. Eliminate the app reopening after someone answers. This is beyond frustration. I hit dial and minimize the app to take notes on a cal and as soon as someone answered the app is back on top. Why? This is a stupid feature and has caused me to hang up on people many times. 2. When you open the app, the Home Screen should be the DIALPAD not your messaging system. That’s one of the single dumbest interface decisions I’ve ever seen. This is a phone app I’m using in place of a handset - give me the dialpad when I open up the app. 3. The app does not seem to prioritize between wifi and cellular very well. I have to turn off wifi in my own house to avoid dropping calls when I walk into another room. I use Verizon for both cell and home internet so the bandwidth and speeds are the same… so this makes no sense. Honestly if you just fixed the first two I would be happy to give this app 5 stars. The third one may be impossible and I know wifi is not always great..Version: 23.3.35

Barf: do-everything interface does nothing wellThe core functionality I need (telephone, fax and text messaging to external contacts), and that was front-and-center in the now-deprecated RingCentral Phone app is now crammed into a bloated interface prioritizing team-messaging and e-meeting ... which I categorically do not need. So +2 because it technically works but -3 because the interface can’t be customized to suit my actual use case..Version: 20.1.11

Support password managersIt appears that you have disabled paste in the login dialog and there’s no integration with the Password Vault/Password Managers?.Version: 20.1.33

Bug fixes that made worse bugsI’ve learned to deal with the spotty service and weird quirks of this app (random silence in calls, no UI indicator when a call drops so I keep talking for 30 seconds before I realize nobody’s there, having to intrude in my coworker’s office every time I want to make a call because her room is the only place I get service within the app despite having completely normal service for my actual phone everywhere else) but as of the most recent update, the app won’t even open. I just get the splash screen for 10 seconds or so before the app quits. We use this at my job to get in contact with folks who can’t always text, so I can’t just message them through the web app (also, super frustrating that my contacts don’t sync, so when I do try this I have no idea who I’m trying to text). Really frustrating for me & for my clients who are trying to get in touch, especially in an emergency..Version: 20.4.31

Impossible to log inThe only way I can log in is to put in my phone number and they send me an email. I click in the email link and it says the link has expired. No way to reach them. Deleting this useless app!.Version: 21.2.25

AverageConstantly goes “offline” when I don’t even touch my phone. Calls can’t be transferred to me when required. Guys out until he field can’t hear us calling them 98% of the time. It’s rubbish and wish my work place didn’t use it.Version: 22.1.20

Difficult to useThey make it so hard to use the web app, they really force you to download the app which constantly has bugs and needs updates..Version: 19.4.11

The new appMy business purchased ring central based on how well it worked. I was duped into buying multiple lines I didn’t need but that’s for another day. If your a small business you will only need one line. Since the new app came out we were forced to move over to it. The old app used to show all calls, voicemail and texts one one last and were colored coded based on the status of the call.... we loved that, hence the reason for using this app. Now the new app separates them into their own pages. The text portion notification is a small dot and not easily seen. Please allow us to combine pages and make the color coding and notifications go back to blue needing attention and black having been answered. You made it hard on my business to verify the call statues by having to jump back and forth between the different pages and now were not catching the calls in the required time . We are under a city ordinance to answer them in a certain amount of time.... if not we will be forced to find another system . Thanks!.Version: 21.1.15

SHADY CROOKS!I signed up for a 15 day job free trial and I did it all online on their website then I installed their app with absolutely no issues at all! I actually enjoyed the product but financially it’s not a smart investment for me or my business during this uncertain time so I got online to cancel my account prior to the expiration of my FREE TRIAL which is 5/28... when I chose to cancel the account it tells me, for the FIRST TIME EVER, that I have to call an 800 number to cancel. I immediately call the 800 number & the message says, the CANCELLATION DEPARTMENT is currently closed & their business hours are Monday through Friday.... well my free trial was to expire tomorrow so I screen shot everything and I got online & flagged the merchant on my account to prevent a charge since I’m attempting to cancel before the trial ends and they are PREVENTING me from doing so. 15 minutes after I had called & after I had blocked any charges from this merchant, they tried to charge my bank account. I find this to be shady, unprofessional & just simply not good business because now I’ll never use this company again and I’ll spread the word. Now if they make this right & apologize, then I’ll gladly change my view since every business has glitches and makes mistakes- I’ll update once I get a resolution, or IF I do!.Version: 20.2.21

ZERO STARAfter I used their app and web service for years they deleted my account without any warning. They also deleted my second account and 2 of 6 accounts from our team members because my country is not approved to use their service. That's what their customer service said. Wow, that's insane. Limitation for countries, really? Do we need to wear some marks on our hands? Why now after many years of using it? I can't access thousands of files and messages that were stored on the app. To avoid being in this situation please do not use this app. I should have checked the owners and management before I installed the app for the first time. That's the first sign why anyone should never install and use this app. Not because of political reasons (although they have a list of countries that can't use their service) but because of large fraud cases from that country. DO NOT trust this company because there is a high chance that they will ruin your business. If so, be sure to have a backup all the time because they can delete your work in a second. There are plenty of apps that you can use instead of this one, so be warned..Version: 23.2.20

BrokenBroken won't open.Version: 2.8.18

Would not use it againOne of the worst app’s I have ever used. Would not recommend it for a business as it is almost embarrassing to use.Version: 23.2.31

Just terrible all aroundThere was nothing wrong with the old app! This app is terrible for texting... no pics can be sent, no emoji, color for conversations is the same you can’t how the conversation went if your looking back it a few days later because both bubbles are grey!!!! Now let’s talk the phone. You can’t transfer a call easy! You can’t see if your co-workers are busy on another line when you are trying to transfer a call. The font is so big you can’t see a full name of whom is calling. The contacts is divided and not strange lists. The app seems more like an internal way to communicate inside your own company instead of with clients. They need to bring the old app back until this one is fully functional for all who use it. Isn’t the idea of a new app supposed to be an improvement not a draw back?.Version: 21.1.20

Absolute rubbishWorst app I have ever used!! So many bugs! Cuts out all sound if another call comes through while ur on a call! Save ur money and don’t touch it!.Version: 21.1.25

I created a Glip account then I can't log in with the same accountI registered a Glip account yestterday but then I can't log in with the Glip account,at first I guess maybe it's because of the speed of Internet,but then I found it's not the reason.I tried once and once again but I can't log in again and again..Version: 21.1.20

Horible experiencesCan’t be worst then this, and I don’t think any of the good reviews could be true. You'll need to have a few apps in order to work, they force you have another number other than the one you want to transfer, so when you text, text is going from another number and all of your contact wouldn’t even know that was you. When you get a text, you get it on both apps, then you need to refresh it a few times before it actually shows. Now the are shutting down one app, it’s directing me to another, but it doesn’t transfer my texts, so I can see them on the first one, but I can’t get to them.... it’s blows my mind that something like this even do business. Well not by business any more.Version: 20.2.31

Lousy app and even worse customer serviceThey forced users to “upgrade” to this app. The old app works far better. Now, there’s no way to block numbers easily like before. Find that my toll free number, which I’ve never used or published, gets 2-10 fake calls a day. Some are phishing, others don’t even come through. I’ve probably blocked 400 or more numbers over the years. It was one of the few features I could count on. It is very concerning that these calls don’t even go through, but, of course count against my plan, and now, it is extremely difficult to block them. Truly makes me question what Ring Central’s agenda is. This used to be a better company, before they started emulating the large phone companies, charging fake taxes and relaying almost exclusively on international call centers. Customer service is truly pathetic and the company is simply not responsive to issues..Version: 19.3.22

It works. That’s about it.When a call comes through and you’re already on a call that did not come through rc the app will ruin that call. When listening to music through Bluetooth and a call comes through rc often it will mute all audio until I reconnect the headphones or restart the vehicle. It’s so frustrating that the Decline call button only snoozes the ringing for LESS THAN FIVE SECONDS. If I am declining the call, it should be very obvious that I won’t have time for it in five seconds either but no I guess not so thanks for the perpetual vibrating while I’m on the phone..Version: 23.2.15

Too confusing between Zoom, Glip, ring central and SwirlOnThru.I’ve tried to work it out but can’t. Why oh why do we need all of the above..Version: 20.3.30

It works most of the timeI have recurring issues. 1) The app rings, but only once so if I miss the call, I get a VM message instead of talking to the client. Been through it all with CS agents and they do not know why this is like this. 2) The audible TEXT notifications do not work..Version: 20.4.31

Lots of glitchesWe have given this a really solid try, but have overall been pretty unsatisfied with this app. Repeated and ongoing technical glitches including just not receiving phone calls at all. Have to repeatedly open and close the app. We have even had to resort to removing the app and re-downloading it just to get it to work. The concept is great, but the execution needs a lot of work and we will be looking elsewhere as a result..Version: 21.2.11

Scammers making money on renewalsMy sales rep no longer works for the company, my AE no longer had my account. By the time I got to the right person to cancel my account I was 7 days past the renewal and told I would owe $6k for the 24 month renewal period as a penalty. No notifications that account was going to auto-renew. I called in a week later and was told I’d have to pay a $6,000 early termination fee. Four months later I keep getting routed to a call center in the Philippines that RingCentral hides behind. Always promising they will look into it and never a call or email back. They lock in your payment options so no way to stop them from hitting my account. RingCentral, you would be so much more successful if you offered a good experience for your clients and ran an honest business. Unfortunately, I’m sure it’s more profitable in the short term to do it the wrong way..Version: 23.1.10

Impossible to cancelI had a few members of staff using our RingCentral account. When one left, I tried to remove their subscription. This isn’t possible via the app, nor via the support bot. No. I have to call their support line and sit on hold. I can ADD services via the admin panel, but cannot remove them, except via a support phone call. Very dodgy business practices..Version: 21.4.20

Poor customer serviceI’ve been calling and emailing for weeks and they keep giving me the run around after increasing my price because my “package is no longer available”. I’ve been trying to cancel them but the person in charge never seems to remember to call me back. I would find another service if you want someone to actually talk to you..Version: 20.1.11

App is decent. Customer Service is horrible as of late.Ringcentral started as an incredible VOIP option. Their service was incredible, response time was quick, and problems were easily resolved. I’ve been a customer for 5 years. However, within the past 60 days, I’ve experienced hell. I’ve been trying to resolve a billing issue and number change for a month - YES, 4 weeks. I’ve been on hold for 6 hours in total and have spoken to 8 people and sent countless emails. As of this posting, still no resolution. I’m switching. Update: August 13th. All issues have been rectified; however my service was suspended because RingCentral failed to follow through in time. I was appalled that they disconnected my service when I was not at fault. Regardless, they have rectified all issues. It took a month. That’s just not professional or what should expected of a top-tiered servicer..Version: 20.3.20

Allows Scammers On Their PlatformI was invited to this app by a “company”, which turned out to be a scammer. I thought I was applying for a job at the company, but instead, the person tried to scam me. Now I just want to delete my account and move on with my life, but there is NOWHERE on the Ring Central app for me to delete or deactivate my account. It won’t even allow me to change the name of the company I’m associated with. So my name is forever associated with the scam fake company on the Ring Central app. I tried to use the “chat with support” option to see if I could speak with someone to see if maybe they could delete my account for me (since I’m apparently not allowed to do it myself), but all I was allowed to speak with was a chat bot. When I asked for a live agent, the bot told me that only company administrators are allowed to speak with live agents, and that I would have to speak to my “company administrator” for the issue. But the problem is that the “company administrator” is a SCAM ARTIST! I literally just want to delete my account. I don’t understand why this is so difficult. I don’t want to be associated with these scammers. I can’t believe they would make you jump through hoops to delete your account, yet when it came to creating my account, I was able to do so in seconds. DELETE MY ACCOUNT!!.Version: 21.3.35

Logs you out all the time.Latest major update is a fail. Used to be my fav. App logs you out all the time. How much security do you want? Facial, fingerprint, and password going here. Pick another similar tool if you have the choice..Version: 21.4.11

ScammersTheir service is mediocre at best and their service works when it wants to. Now they’re asking businesses for their EIN and tax info which is none of their business. They just shut your service off so you can’t get back to customers and tell you, in order to respond to calls and messages you have to pay $5 to submit EIN forms and after it’s done you have to pay $15 and wait 25 business days to resume service. Got too big for their britches and I hope it bites them in the rear. They’ll start begging for their customers back and feel the burn from demanding too much and being nosey about stuff that’s none of their business for just being a crappy phone service. You’ve been warned. Don’t use this excuse for a company. It’s cheaper to add a like with Verizon or AT&T anyways! And they’re starting to make you sign contracts for 3 years and gouging you for Higher payments along the way. Scum bags!.Version: 24.1.10

Apple WatchWhen is it going to work with Apple Watch?? What is the point of having a message platform that does not go access all Apple platforms??.Version: 20.3.10

Scam company. Do not use this company services they will ruine the business.This scam company (RingCentral) disabled my 8-year-old account without giving any reason, and they blocked all the numbers. We have lost $70,000 because of this, because all our customers are not reachable to our company, and now customers is filing for a chargeback because they cant reach our company. Stay away from this scam company. I mean, I don't know how they can damage a company this much. After 8 years, they are telling us that they disabled our account because of suspicious activity and are not explaining what kind of suspicious activity. Eight years is a long time, and we are losing customers every day because of this scam company that scammed us. We were paying RingCentral $5k every month, and this is what they did to our company after taking our money for 8 years..Version: 23.3.30

Poor designConstantly logs you out. Does not remember login information. Not user friendly or intuitive..Version: 6.5.0

Just doesn't workHas never been able to connect at all. Running iOS 9 on 6s plus..Version: 2.7.10

Getting better...slowlyThis app started off as the worst IM app on the market, but it has slowly improved over the last few months. It still has a way to go before it reaches the functionality and usability offered by other similar apps though. One of the major gripes is that the search feature is useless since it only returns partial hits so we end up having to scroll through entire conversations manually to find what we are looking for (even if our keyword matched perfectly). Also, as a usability enhancement, why not leave the contact panel permanently open on the left, so that a user doesn't need to click 'back' 50 times per day as they switch fro, one conversation to another. It would save so many clicks that way..Version: 3.5.2

BugyI tried the transition from old app to this one but it’s glitchy , I don’t get phone calls sometimes, sometimes I don’t get sms notifications, and I miss calls due to no incoming call alerts , so I revert back to the old app till you guys fix these issues please don’t remove the old app from store so I could get connected to my clients..Version: 6.3.0

Avoid at all costs!! Violated confidentiality. Lost businessDo NOT use Ring Central!! They completely botched my service. I had no calls coming through for more than two weeks. I was getting calls for a business on the other side of the country. (These were inquiries for major contracts with hotel chains. I had no way of getting in touch with that business owner, but it cost them a lot of money in opportunities!!) Thought that was resolved, then learned that RC was also sending my calls to a (non-customer) private person. So this man was getting confidential messages sent to his personal cell phone that were meant for me only. Save yourself major headaches, lost business, and protect the confidentiality of your clients: DO NOT CHOOSE RING CENTRAL!!!!.Version: 5.8.0

Keeps getting worseAfter being a Ring Central customers for over 5 years, I will probably have to say good bye. They seem to be working hard to add new features to Ring Central. The problem is, phone calls seldom come through. The basic function of receiving incoming calls is simply not reliable. I would settle for better than 50% of calls coming through on the app. Nope. The app crashes often. When you reopen the app it tries to call the last phone number that tried to call you. Check the app at 9pm at night and bam, it calls your last incoming phone number. Frequently you will receive email from Ring Central about all the new added features. THE INCOMING PHONE CALL FEATURE IS BROKEN! It has been broken and is getting even worse..Version: 20.3.15

Good app with MAJOR flawsIt’s a good telephony app and we run our entire business on it. Intact we have two full RC accounts that we tie into Podio. That were thinking of canceling. First major flaw is when we try to send a photo to our clients, the mobile app hangs. It does this on iPhone iPad; doesn’t matter. It takes FOREVER to load the photos and when I say forever like seriously 5+ minutes while it grueling chugs along. How frustrating! Other apps don’t do that not even Google Voice hangs like this. We’re thinking of switching to ReiReply or other telephony competitors unless this is immediately fixed. There are other major flaws in programming and backend stuff including erroneous repeatitive billing that we’ve had to hash out with our account manager. But seriously what is the point of having a phone service if I can’t even send a photo with reasonable effort I know RC knows about this why aren’t they fixing it?.Version: 22.2.10

App has serious issuesThis App has become pretty bad🥺👎....Call quality now has an Echo! Can’t make a call without hearing myself. Thank goodness that the RC call App still exists and I can still use that rather than this singular App which mashes video Meetings, Calls, Text into one! Hey RingCentral...look at Apple...separate App for calls, separate App for Text, separate App for Video,....there is no advantage to me as a user for you to mash all of this functionality into one over complicated, barely working, glitchy app! Also as a paying customer, I don’t want to see you put out incomplete and unbaked Apps...work with a beta channel to work out dependability issues. Also within the Apps, please give SMS text a greater priority! I don’t need another Janky messaging app called Gliph to have priorities. Sorry for the negative review, but I’ve put up with this nonsense of RC pushing Gliph...and **hiding SMS messaging under multiple menus** for way too long. I don’t care if you eliminate Gliph or keep it. For goodness sakes, make it easy to get to my calls & sms...this is what I pay you for. I can get dozens of better messengers solutions elsewhere 🖖.Version: 20.2.35

Unable to hearWe’ve been using RingCentral in my office for over 8 years or so. For some reason now when we answer through our cellphones we have a few seconds of sound and then it’s gone for a bit before coming back. This weird gap of not being able to hear is weird. If you answer on speaker, computer, anything else there is no problem. But the moment you answer through your cellphone you know there will be a bit of time of not being able to hear the other person… not sure what’s happening there, but this needs to be fixed ASAP..Version: 22.2.20

SCAMSuch a scam of a company. After sending your resume, company will make you think you got an interview and make you download and REGISTER for this app. Just to tell you that you actually will not talk to a recruiter LOL. Lost my interest and respect to this company immediately. This is not how you should boost user database. Gross..Version: 21.3.10

Avoid this app at all cost!! READ⬇️Ring Central is the most confusing system I have ever used. The “fees and taxes” cost an additional 30% more than the listed price for subscriptions. I had to buy the basic subscription for work and even though I was charged a total of $90 my account was limited to the free version still, which led to a complete waste of money. The customer service is absolutely terrible, I called trying to see if I can get the features I paid for and they absolutely needed my card information in order to access my account. In my personal opinion there is some fishy stuff going on with this company and I would STAY AWAY FROM THEM AT ALL COST! I’m exited to call my bank tomorrow so I can reverse absolutely every charge..Version: 24.1.10

Is this a medical/telehealth approved appHello, As a MAT patient, a few months ago we all were forced to download the app if we wanted to participate in telehealth services. The clinic I am at stated in the beginning that this app would allow for HIPPA based privacy. That only the group leader (counselor) would only be able to see our video feeds to prevent other patients from seeing our faces and full legal names. Well after using this app for months, counselor over look this once claimed fact that they could only see our video feed. This is very disheartening considering HIPPA is for patient against patient leaked info, along with counselors forcing you to leave the video feed on to “receive credit”. Today I went to start a “woman’s” only group and the counselor allowed males to join the group (although it’s conflicting for any group to be gender based, when females get used to be able to do a group session based on it being only female, it’s uncomfortable). So although the counselor allowed 3-4 males in the group she claimed I wasn’t allowed to switch the video feed off based off “federal and state laws” which I just confirmed was a LIE. This app is great if it wasn’t being used for medical reasons and now seeing the app itself stores and uses any data from using the app - can someone please confirm if this app should be forced to be used by a medical facility for addiction treatment Thank you-.Version: 23.3.10

AudioThe app would actually be good if you can set the calls on speaker mode..Version: 22.1.20

Can no longer disable mobile integrationThere is no longer an option to disable mobile integration. When I get an incoming call on my business line, I want it to ring on my RingCentral app; I do not want the RingCentral calls to appear on my mobile phone's call logs. There is also no longer an option to disable data VoIP calling. I have AT&T Call Protect installed on my iPhone and have set it up where all unknow callers that are not in my contact list to go directly to voice mail. So now, when I get incoming calls through my RingCentral business line, they're also going to my voice mail without giving me the opportunity to answer the calls on my cell..Version: 20.4.10

Keeps signing me out.I use this app to route work phone calls that come through a very specific advertising outlet. When I see this app pop up, I answer the call because I paid for that phone call to come in. At this point, there were too many times to count, where I would get a missed call in my email, but my app/phone didn’t ring. I get into the app, and I either have been signed out, or I get a message that the app needs to be refreshed because there is an update. So it seems that every time there is an update, it kicks me out without any notification. SO because it needs to be refreshed, or because i was signed out without any notification, I missed a client call. In my line of business, that’s unacceptable because every missed call, cost me ad money and gets my responsiveness rating down AND I lose an order. If this was a free app, I would not complain. But it’s not a free app….Version: 23.3.11

IssuesMy contract is coming up and the closer it’s coming to renewal the more I’m hesitant as the amount of spam flip and messages coming they on my private line has increased substantially. Not sure how the number has been shared or made available to third parties but I am definitely not happy. For example receiving messages from these types of bots is not acceptable for a company private number for offers from explicit Hookers or sex service industries is not cool!! I am a female CEO and find this very disturbing.Version: 5.10.0

I miss the old appI downloaded this one when it first came out but deleted it in favor of the old app almost immediately. My team uses Microsoft teams and do not want to use Ring Central’s messaging app. So it annoys me that EVERY TIME I open the app, it automatically goes to the messaging tab. I only use the app for my phone. Everyone at my firm only uses the app for their phone. Ring Central is our PHONE system, not our phone system. Please allow us to delete the messaging tab from the app so that we can more easily see and access the calls, voicemails and texts that are the reason we use Ring Central. Thank you for a strong phone product.Version: 20.2.35

ScamBad service , they just want you to sign then disappear, they are a shame.Version: 23.4.31

Clunky and cumbersome to useFor me, this iOS app is very clunky to navigate. You have to go to different tabs (phone, text, video, etc) and conversations and phone calls are not consolidated under a contact so to me, it’s just bad design. The company I work for uses RingCentral so I’m forced to use it, but there should be some parity between the RingCentral desktop UI and the PC UI. There must be a better way to organize conversations by contact instead of having to go to back and forth between tabs to find what you need (a text, voicemail, etc). The layout of the PC version is slightly better, but still not completely intuitive - both apps require some unnecessary thinking to navigate..Version: 21.1.30

Dismiss reminderThis app is unbelievably bad. Dismiss the call quality reminder forEVER! Not just for 24 hours. My god, I mean I love having to press extra buttons after every call. Like whenever I make a call with my regular phone, the thing I always look forward to is leaving a call quality rating! And my grandmas old rotary phone, after each call I used to love talking to the switch board operator to tell her the quality of the call, but then she’d politely ask if I’d like to dismiss the reminder and I’d say yes!! And she’d reply, great, I’ll remind you again tomorrow. Also, what fricking app am I supposed to be using? Same goes for my work computer. You know how many times I’ve missed calls because it was in “meetings” or vise versa? I love telling my new boss that I’m late because I can’t figure out how to use over bloated phone software. And if it’s not already open on the computer (consuming a quarter gig of ram and a handful of cpu just at idle), it takes at least 3 minutes to open and connect. Three minutes late to every meeting because I had to figure out first which app, then wait for it to open, because I need every resource my computer has for my regular job functions, not meetings. So I’ll just use my phone app(s), oh wait, which one again?.Version: 20.4.20

Not consistentI use this app for work and first off the calls don't seem to ring consistently over all of the devices. I am the receptionist and was added last after my bosses, and they get the calls before I do so it looks like I'm not picking up. Half of the time I don't even get a notification that Ive gotten a call. If I use another app on my phone it shuts down the app until i reopen it and then it shows i've missed a call even if its been less than five minutes since i was last on it. Also sometimes I will call a number and it asks me to switch it to my device despite me having used my device to place the call. Im worried that my bosses think Im not doing the best job because of the inconsistencies of this app..Version: 22.2.10

Iphone call logs and ring central call logs are integratedI like this app, just wanted to know if i could keep the ring central call logs in ring central and not merge them with the iphone logs!! Not even missed calls..Version: 20.3.10

PoorPoor customer service. Outsourced to India..Version: 6.2.0

New Application is UselessHorrendous application, half of the functionality is not there compared to the previous application. RingCentral are aware of bugs and issues from day 1 of release and it’s documented also..Yet they still forced customers over by locking them out of the old application. I am VERY unhappy with this.Version: 21.3.20

The epitome of what’s wrong with tech companies today.I highly advise against this company. They trap you and your number. Put you on hold for hours on end. They pass you from department to department. They don’t care about individual companies and customer service. So sad what this company and many others have come to. This has gone on for four months. I’ve been with them for 6 years but the last two they’ve gone to heck. Trying to port out number has been miserable. This is the worst I have ever been treated by a company. Came close to seeking a lawyer. When it was finally ported they had the nerve to make me talk to three people to stop billing me. They asked me why I was leaving. Some nerve. They also lied to me frequently that I could even keep my number for port. Criminal treatment. 🤯.Version: 20.2.20

Crashes on one iPad but not anotherDuring a meeting with the Participants window open, it dumps me out as soon as I touch anyone’s name. Hammered my head against it for a while, then tried it on my other iPad: NO PROBLEM. Uninstalled and reinstalled: NO BETTER. I have rebooted the iPad, now I need to reinstall and start another meeting to see if it works. BTW, installed the bare Zoom app and it works fine. Looks the same during a meeting, but Participants doesn’t crash. So it’s the Ringcentral wrapper that’s at fault. The above may have been solved, now there is another problem. Someone tried to start a meeting, I accepted, they cancelled the meeting while the “Please Wait” was on my screen, and I was stuck. I couldn’t get out of it. I had to reboot my iPad to stop the process. Fix it! (I struggled for about a minute or so, I don’t know if it would have resolved itself if I had waited longer.).Version: 20.2.21

App needs work...Unable to delete conversations once they're done. I have each of my team members set up individually so I can have conversations with them one on one, but if I have a conversation with two or more at a time once I'm done I'm unable to delete that temporary group. The 'send' button does not work when you try to submit feedback through the app..Version: 3.5.0

No access to voicemails since “upgrade”I went to the new version of the app as instructed, early in the process. I continually get an error message telling me I need to switch to the new version of the app—though it shows as “open” on App Store, and it is a different RC app. I have to click through several “welcome” prompts every time I get into the app—only to have lost all access to incoming voicemails from my clients and new customer inquiries. If it weren’t for the vmail sound clips sent via email, I would get none of them—and I would have had to cancel this service weeks ago. It’s tough to get the problem to customer service—but finally I got a reply—and their “answer” days later was that it’s some kind of glitch and the company is still working on it. Not fixed yet—and no promise of when it will be. I guess the customer with one or two lines is not too high a priority? Anyone have a recommendation for a different provider to change to?.Version: 19.4.11

Eh could be much betterOn calls, my side is usually delayed when speaking with someone else. There is a current issue with notifications showing as ‘2’ badges when there is only 1 text or call. And after I clear the notification it will show up as ‘1’ notification badge when there is no longer any new texts or calls. When I call somebody it takes time for the app to call out before it actually starts ringing. Tried looking for a new update but there isn’t one. Also there is a maximum number of texts you can send each month - which was not the case when we first got the subscription so I ended up paying for going over on texts last month- am I living in 2000 with my Nokia brick phone? Most of my business is through texts.Version: 22.2.10

Missing important featureThe app seems ok/ improved over the previous app. But I cannot use it yet as it is missing the “integrated calling” enable/disable feature. When a call comes in on the company line it takes up the entire iPhone screen and cannot be ignored if doing other tasks. At least when integrated calling was able to be turned off the call notification could be ignored much easier..Version: 19.4.10

Unacceptable customer serviceI have been trying to reach some to assist me with my account. I’ve called over three times left a voicemail and sent an email for my account manager Camille James with no response. Customer support has not been of any support each time I call each rep says the same thing let me send a message and so I want the phone number, at this point I’m completely frustrated and asked to speak with a manager or supervisor and have been on hold with Jesse as I’m typing this message and now disconnected. This is poor service as a business owner and unable to reach someone directly when I have concerns. I’d like to hear from to address a simple concernThe way I have been treated has been completely unacceptable.Version: 22.2.30

Can't open the appThis app stalls on the first page. I cannot even open the app..Version: 2.8.23

I miss so many callsI constantly get missed call notifications when my phone hasn’t ringed once. Working with customers who can’t get hold of me doesn’t look good for me or my company I work for. Only way it works is if I delete the app and reinstall it it will work for a few hours then back to missing calls. Very poor.Version: 20.4.20

Poor update.The layout of this app on the iPad is poor. For example, I n the previous iteration, there was a way to see all phone calls, faxes etc. It does not appear this is possible in this version which takes away the ability to get a birds eye view of what has transpired. It took me two hours of playing with the app to finally find my voice mails and faxes. These types of critical elements should be obvious within a few minutes of using a well designed app..Version: 20.1.11

New update sucksPhone tab completely disappeared. No idea how to make or receive calls or check my voicemail..Version: 19.4.20

I paid for the plan with a SMS feature and it doesn’t workI have the MVP account which comes with probably everything. When I upgraded at first nothing worked. The phone didn’t work so I couldn’t make calls and the text message didn’t work so I couldn’t send or receive text messages. After making several calls and getting hung up on a few times I finally got through to someone who helped me get the phone to work so I can send/receive calls. I was told that I would have to wait a few days for the SMS feature to start working. It’s now been a week and they keep telling me they will get back to me but still haven’t heard anything. I’m losing a lot of money each day because I trusted that all the features would work immediately so I have to pause my business until one day they hopefully get back to me. When I called yesterday to ask for a refund I was just told to continue to wait until someone gets back to me smh. My experience w RingCentral has been terrible so go forward at your on risk..Version: 22.1.10

Could be greatThe app works well but fails on 2 usability issues. It constantly logs users out without notification and it refuses to allow the use of keychains to store secure passwords.Version: 19.4.20

Job Offer Scam used this app to contact meI don’t see a place to get help on the app. I want to report the user posing as Radius Healthcare. They are trying to emulate Radius Health (see the similar name). They don’t use proper wording, phrases, and had me on hold for an hour at the start, probably installing a bot or something on my phone. This user needs to be reported and eliminated. Warning to anyone else looking for a job on Indeed. You won’t find a record of applying for this job there, because you didn’t. You will get an email saying you have been selected for an interview, and they get you to download RingCentral, then chat for 3 hours, until 10:30 PM, and ask to continue at 8 AM the next day. No real company would take so long to ask questions, do it by chat, and especially do nothing for the first hour, while I’m asking if we’re still connected. Their email added an “s” to the real company’s website. Radiantpharms is not valid. Avoid at all costs. Delete them, RingCentral!.Version: 22.2.30

ScamComplete scam. I cancelled months ago and the keep billing me. When I contact them they claim there is no account associated with my phone number or email yet they keep sending me bills.Version: 21.2.30

Not working with iPhoneThis app would not connect with my desktop ring central and blocked all external calls coming to my iPhone, had to delete app after numerous calls to support with no resolution..Version: 23.1.10


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