Jersey Mike's Negative Reviews

Jersey Mike's App Complaints & User Negative Comments 2024

Jersey Mike's app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Jersey Mike's? Can you share your negative thoughts about jersey mike's?

Jersey Mike's for Negative User Reviews

✓ I shouldn’t have to ask for my online order.When I place an order in the app and tip I expect that when I come to pick up my order it is on the shelf. I purposely place my order so that it is ready 20 minutes before I even arrive. However every time I come, my order is not on the shelf and instead I have to wait to get someone’s attention so they can give me my order from behind the counter. The point of placing the order online or through the app is to be able to quickly walk in, grab my order and leave. The associates seem to be too busy to bring the orders to the shelf. Perhaps you can rearrange things so that the shelf is close to them. Otherwise my son and my mother like the food. Thanks!.SpongeKwormVersion: 4.26.1

✓ Poor App for a Great ShopI love Jersey Mike's, but stopped using their app, add the main reason for using apps like this (signing in to earn rewards points and save common orders) is completely bugged. I had a password saved on my phone, so I know that I had an account with them, but my password wouldn't work for some reason. I tried using the "forgot password" feature, but the email never came. Next, I tried using another email to make a new account from scratch. After going through the whole process, I tried to sign in, and it continued to tell me my password was incorrect even though I just created the account and set the corresponding password. This has been a frustrating issue with this app that I have been encountering for some time. What's the point of having an app if you cant sign in to your account???.JmcbangoVersion: 4.26.0

✓ Major Security Risk Avoid at All CostThe Jersey Mikes app has to be most vulnerable app in the food industry. The biggest flaw of them all being that you can not remove card information from the app. So in a data breach which I am fairly confident will come to light in the coming days you are not even able to remove the forms of payment. To make things even worse I am fairly confident that changing your password does not log you off on another persons phone. It is either that or the data breach I am suspecting is much worse and actively going on. Also if you think their customer service is going to be of any help you are sadly mistaken. They will tell you to file a dispute with the card company and continue to let the fraud happen. Customer service like this is unacceptable while I love their food and have never had any problems with my local branches I will not give this company another penny..Mr.HawgVersion: 4.34.2

✓ Not customer appreciativeI used to think this was a great place to get a cheesesteak comparable to phillys but unfortunately the franchise does not have the same customer service as good old fashion Genos or Pats steaks . I will admit that the sandwiches are okay but as far as correctness of orders and following instructions this company really is bad. Not to mention when you do notify the company based in New Jersey all their excuses are is that they are all private owners and there is nothing they can do about poor quality and service which essentially means the brand does not care how bad their name gets dragged in the mud they are just worried about selling franchises period. Kinda reminds you of how bad companies in New Jersey are really run and why they have such a bad name..Mikewe47Version: 4.24.0

✓ It’s not the food or the staff, it’s the managementMy go to is Jersey Mikes. I patronize my local shop, Okatie SC. The sandwiches are good sometimes. But the manager of this place either struggles to train his staff or monitor them. I place Togo orders frequently and 90% of the time, I show up at the time designated and they haven’t even started my order. They have enough staff everytime but I always see at least two or theee employees carrying the weight of the entire system. The rest seem to be engaged in inane activities that can absolutely wait until the customers are taken care of, including to go printouts. I’ve been told several times when asking where the manager is to help or speak to and they never seem to be available. My orders have been incorrect or very sloppy or hot sandwiches cold. I hold the management responsible and they need to get their acts together. It’s a very busy sandwich shop because of its location so there should be better organization. It’s exasperating to want to support local business when they don’t seem to worry about their customers because they will be busy without concern for losing customers. Do better by your employees and your customers..BetterwithbeckyVersion: 4.34.1

✓ Didn’t send the food I ordered.First time ever using this app and what an awful experience. Not only did the delivery driver try to do an in person hand off when I absolutely did not want to come in contact with another human. My sandwich order was missing, the bowls I ordered for my family came covered in random bits of lettuce on the outside of the boxes like someone sprinkled lettuce into our paper bag, and the bowls orders were still made wrong. Then when I called the store i ordered from (Yucaipa if your wondering) they said ‘well we can’t send you anything to replace the food you paid for but was never made’ and then told me they ‘can’t provide me with a refund for the missing parts of my order’ because they have no manager on site. I would have to come back in and only then could they give me a sandwich I had already paid, and paid delivery for. I ordered in because I can’t go out. But hey I got the chips and drink though. I would have rather used any other app then this piece of garbage because the other apps have contingency plans for if something goes wrong with you order and it’s delivery. This Jersey Mikes one however has no option in place for when you don’t get your food that you paid for. Besides come visit in person. And if you’re trying to use this for take out it will screw you over. Use another app..IvyCauldVersion: 4.12.0

✓ Horrible App ExperienceJersey Mike’s recently opened in my town so I downloaded the app and tried to set up an account. When I entered my email and password I kept getting an error message. After three tries I used the forgot password link and got a message to check my email. Nothing there. I check the spam folder etc. Nothing. I wait a few minutes and try the forgot password link again. Same thing. I go back to the login again and try my email and password again. Repeat error messages. So I try forgot password again. Nothing. I delete the app and try to set up a new account but I get a screen saying the email address is connected to an account I CAN’T ACCESS. Eventually I get a screen saying my “account” has been locked and I need to contact the administrator. WHAT ADMINISTRATOR?! All I wanted to do was set up an account and order a sandwich. Life’s too short for this ridiculousness..WBP IVVersion: 4.27.4

✓ All items need to be listedThe app is great with the exception of not having all items offered at the location listed. It does not list all chip options. Nor does it allow you the option to select a fountain drink as your drink option. You are stuck purchasing a can/bottle of soda, water or tea. When I order my chips I have to pick one and then in the special instructions section put which type I really want, which makes me feel like a pain. Fixing this would vastly improve my experience with the app and I would order from Jersey Mikes more often. Currently, I don’t order from the app very often due to the amount of stress it causes, I want to be able to order everything I want on the app, pay for it, walk in, grab it, get out ,get back to work, and eat my lunch. I spend more time fighting this app and then skip eating lunch on the days I thought it would a great idea to have Jersey Mikes for lunch. Please list all items and reduce the stress, make my lunch break smooth and relaxing not one that turns me into a hangry beasts..Rcorns7Version: 4.26.0

✓ If you want fresh food, don’t use this appI downloaded the app and placed my first online order today. Everything worked as expected. The app told me my food would be ready in 30 minutes. There was no earlier option. Although I live 2 minutes away, I showed up to the store in 25 minutes. My meatball sandwich was ready to go and completely cold. There were at least 4 people in the store walking around and no other customers. I'm guessing the order came in, was immediately prepared, then sat waiting for me to arrive. Even being 5 minutes before the expected pick-up time the sandwich was completely cold. To avoid conflict with a location I eat regularly, I went home and vowed not to use the Jersey Mikes iOS app again for any of my orders. Additionally, my wife was hoping to place her order online. She wanted Turkey and Swiss. Apparently, they only have Turkey and Provolone with no option to replace Provolone for Swiss. We thought about trying to add a note, but thought that might be confusing or missed and we didn't want to risk a $10 sandwich not being prepared as expected. So with the service at the store being excellent and the food quality usually outstanding, the lesson here is to not use the iOS app going forward. I submitted this information to Jersey Mikes customer service and got no reply..DLP1000Version: 4.9.0

✓ Points are a scam and no customer service rep to get it fixed!!!I’ve eaten at Jersey Mike’s for almost a year and had the app for about six months. I have always gotten the giant famous Philly when I stop there.I’ve always made sure that I’ve had my app scanned when I’m doing my order to get the points and I have been there at least five times during a double points day and other times when it was just regular points days. And I have only got 36 points in my account. I know I’ve eaten there at least 12 times based on the receipts that IHead found. So this is ridiculous! But double points days don’t ever give you points or they don’t give you points at all and if you try to find out how to get it fixed, you’reLeft out in the dark because there’s no one to talk to you about it or to try and fix it so they’re basically Luer you because of the double points days and they don’t give you anything!!!!.Jersey FodderVersion: 4.28.0

✓ App is still trash after developer responseIve been signed out of my account and can not get back in. I’ve requested a password reset and have not gotten a email to reset. This has gone on for 2 months now. Try to contact Jersey Mike customer support, only there isn’t a way to contact them. No phone number, no email…. Only select a problem for answer. Like I said absolute trash!! Update: Received developer response. They sent me to the same problem for which I wrote first review. There is no category or sub category for the issue I need help with. There is no way listed on there to contact a person by phone or email to assist me. I need to reset my password. I have requested a password reset email. I have not gotten a email from jersey mikes to reset my email for nearly 2 months. How do I reach someone about this?.DirtydiggletVersion: 4.31.1

✓ Very slow / unstable appAs they just opened up a new location near me I was looking for a different option for regular lunches and enjoyed the sandwich I got from the new place. As I left I decided to install the app as I knew I would be going back a lot but as time is precious to me I just tried using the app for the first time after I had made an account and the loading screen showing a bicycle stayed on for about five minutes in which I opened and closed the app trying to force it to load. Eventually it did and of course it needed a login and then verify that I was not a robot to which it would just sit there on the screen and took entirely too long showing no signs of progress that it was loading. Because I do not have the time to go sit and wait 10 minutes for a sandwich to be made I like to order and go pick up which now means I am back down to fire house subs as my go to because I need something reliable that works in this app does not do that. I will assume all of the five star reviews were purchased reviews..QuagdarrVersion: 4.23.0

✓ Can’t order deliveryLet me be clear that this review is only about my experience with the app. I love Jersey Mike’s. I’ve been getting subs from them for as long as I can remember and until about three weeks ago, I’ve never had the first bad thing to say about anything related to the company. All of a sudden, I can’t get an order to go through on the app. I have been using the app to order delivery to my work at least once a week since the start of the year when I moved (I used to just go in the old fashioned way and order at the counter) and I didn’t have any problems. Now, when I go to place my order, it tells me that the order can not be accepted and to try again later. I’ve tried several times and get the same message each time. I’ve tried with different cards, I’ve tried Apple Pay, same thing every time. I’m very frustrated with the app. The sandwiches are still fantastic though!.Nathan SackVersion: 4.27.0

✓ Disappointed with Manager and staffI have ordered from your Dekalb IL location since it opened. I have accumulated a lot Still as of last comment not to person respondedof points, which means I eat here a lot. It use to be a good place for subs, like I said USE TO BE. You have so many manager coming and leaving. That they don’t care about your customer base or your business. I have had several issues and watched out to try connect with the manager, at least 2/3 times a week. I have left my number for a return call. SILENCE!!!!! When a friend called and asked for manager she got on the phone. My friend handed me their phone, all of a sudden manager said couldn’t hear me, then it was bad connection. Which is a bunch of CRAP!! Then hung up. I called back, no answer... PATHETIC Once all my points are used up, I will NOT be visiting your establishment again. As someone else pointed out about your app it doesn’t seem to work when there is a special that you have to go through this app. It has happened several times. I am usually the person who will call the manager and compliment employees. I feel that management is told only when something bad happens, not me... except now. Wish there were a place we could give minus stars, unfortunately (for me) there isn’t fortunately (for you) minus’s are not available.Angel~MaMaVersion: 4.16.1

✓ I love Jersey Mikes but….My family loves Jersey Mikes and will eat there at least every couple weeks. But the big dilemma is do we order from the Jersey Mike app or DoorDash it? The he prices are spiked on DoorDash but it will get here fast or do we order from Jersey mikes app and wait over an hour for our food to get here. This boggles my mind. Shouldn’t it be the same price and arrival time for both? For example for 3 sandwiches, chips and two drinks on DoorDash, mind you I have dashpass, will cost me $60+ and be here in 20-25 mins. On the Jersey Mikes app same food cost me $45 and will be here in little over an hour. Same food!! It’s crazy! I know I should order for somewhere else, but this mom is tired and doesn’t feel like cooking tonight. But doesn’t want to feel completely ripped off either..SweettkgVersion: 4.26.1

✓ Not readyHi I love Jersey Mikes! I just moved here six months ago, and was happy that a JerseyMikes was about to open near me here. However, I wanted to tell you that when I ordered online and drop by to pick up my order a half hour later, there were six or eight people behind the line and, the bags weren’t on the counter like I have seen in every other jersey Mike’s. There was one girl behind the line, making sandwiches besides the regular people near some bags, but I had to flag down someone to check if one of the bags were mine behind the line. No one seemed very concerned that three or four of us were waiting for bags that were finished. The sandwiches were delicious as usual but I hope in the future they get in sync like the rest of the awesome jersey are. Thank You Ps I really don’t like complaining, but you guys have raise the bar in customer service and I would hate to see this store fail.JGood1234Version: 4.30.0

✓ Ms. Barbara FlynnWhen we pull up in front of the location I observed the young man put one hand then the other hand to his mouth. He then took the package of wraps out proceeded to open the package and placed them into a metal container. I immediately went into the restaurant and informed him that I saw him and he stated he didn’t touch anything I said you touched your mouth I also informed him that that’s against food safety regulations. There were four people working 2 white males one whom I observed and a heavier one who asked if I was placing an order or picking up an African American young man with locks and white young lady. I felt he should have apologized and acknowledged my complaint while offering to make me another wrap. I’ll never order without being present to see how my food is prepared. I’d like to know if your employees are trained in food safety? If so why aren’t they performing as though they haven’t? Concerned and sort of regular patron.The ApartmentsVersion: 4.33.4

✓ Creating an accountCreating an unnecessary account to order a sandwich is a little much. I’m assuming that that is for the purpose of using the app. Why do I need a secondary verification source. For some reason, I don’t receive those texts, nor does my wife’s phone. I used to get them for other accounts that I have, but they don’t make it to my phone. I obviously know that it has nothing to with Mike’s, but it is not needed. Then I have to pick out every square that has a motorcycle in it. I did it 3 or 4 times and it kept coming back as, “try again.” Maybe they’re trying to trick me with a tiny little piece of a motorcycle part, like a speck of a fender or a…………..the parts are unlimited for this type of trickery. I want to try an Italian sub from the brand spanking new, Jersey Mike’s, in the town I live in, in Southern NH. I’m not trying to acquire some uranium to sell to Iran. I JUST WANTED A SANDWICH. I guess I’ll never know now. I’m not a dinosaur, nor am I a young twenty something man who likes every aspect of today’s technology (which will be obsolete by tomorrow). I like technology, but it seems to me that it has made doing simple tasks, unnecessarily more difficult. Good luck to the new Jersey Mike’s just established in my town in Southern New Hampshire..Steve from MaldenVersion: 4.32.0

✓ Please make this app have the items which are in the store!!!I love using this app for the convenience, but it is so annoying that the items available in the store are not available on the app. You must customize to get them - and that only works if you know the items are available in store. For example, I just saw a review from FOUR YEARS AGO asking to add Swiss to the menu. This has STILL Not Been Fixed! You have bbq baked lays but only plain are an option online. Etc. Etc… Your subs are fantastic! Please fix your app to match the items available. Customers can only use a certain amount of characters to ask for customization, so simply make the items available in-store as available on the app. I will raise this rate as soon as I see a change..MomDonnieVersion: 4.33.3

✓ Sandwich tasted a bit different todayFirst of all, thank you for being open with cheerful workers. During these COVID times, that is something for which to be grateful. We usually order the same sandwiches, the #13. This time however they tasted different. It took us awhile to figure out what was different. Everything seemed sliced very very very thin. Substantial amount of lettuce and, in my sandwich, fair amount of ham, but everything (including rest of produce and all the Italian meats) was sliced so thin that I could barely taste anything but the ham and lettuce and Italian seasonings. The thinly sliced cheese hung over the bun (which was indeed fresh & delicious). The 2 slices of cheese on our sandwiches were thinner than one slice of Safeway bought provolone. I hope this extremely thin slicing of meats and produce is unique to the Jersey Mike’s on Union Ave. in Los Gatos so we will try some other franchises. We sincerely miss the sandwich the way it used to be that reminded us of our East Coast home..Khm1952Version: 4.16.1

✓ You ruined a perfectly good appETA: pushing out an update to the terrible update somehow reset the average ratings? Ok. You still didn’t fix the favorites (which the Dev response of “taking the time to make even better” is absolute crap as it worked fine before and there was no good reason to push an update without having favorites). Still 1 star and still won’t get my business. Get it together developers. The new version of the app doesn’t let you save a repeat order, doesn’t send you a copy of your order by text or email, doesn’t let you look back at your order, and forced me to sign in after the update (that one is only annoying). I agree with others: unless and until the app is fixed or just reverted back to the perfectly functional way it was I won’t be eating Jersey Mike’s. It’s such a hassle to have to stop what I’m doing to place an order when I used to be able to order in about 30 seconds..Jillybean62802Version: 4.1.1

✓ App is okGet an email and text notification promoting 50% off on any sub ordered through the app. Welp deal?? I’m a frequent flyer at jersey mikes since I was 14 so this ticks me off I will miss out on this promotion. I was planning on ordering for a party too. Update: I’ve ordered twice in the last two days now that the promotion is working. Each time the order was wrong when I got home. I keep reaching out to customer service but no one wants to get back to me. Actually better yet why aren’t Peter and Frank personally going to their Tennessee locations and making sure it is up to their standards like they did in the south Florida locations. The meat is either too much or not enough. Why aren’t they using the scale to train the employees the correct weights for each sandwich. Why aren’t they giving the proper amount of juice or toppings? And why is it when I correct an employee on how I want my sub am I getting an attitude. I worked for jersey mikes from the age of 14-21 and the standards we were held at were by far higher than what I’ve experienced here. Makes me want to buy these locations just to get them in check myself! These stores are tainting the jersey mikes name. If I wanted a crappy sub I’d go to subway where it’s cheaper. No I expect more when I’m paying more..Msdelmo!Version: 4.16.2

Jersey Mike's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Jersey Mike's.