DoorDash - Food Delivery App Negative ReviewsDoorDash, Inc.

DoorDash - Food Delivery Negative Reviews

4.7
4.76803 star

Total 173 Negative Reviews

DoorDash - Food Delivery App Complaints & User Negative Comments 2022

DoorDash - Food Delivery app received 173 complaints, negative comments and reviews by users. Have you ever had a bad experience using DoorDash - Food Delivery? Can you share your negative thoughts about doordash - food delivery?

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DoorDash - Food Delivery for Negative User Reviews

Horrible serviceI wouldn’t have issues with this app if it wasn’t for the fact that 80% of my orders are always wrong. I have had someone else’s order delivered to my door, drinks or desserts completely forgotten, over an hour of waiting for delivery only to have my food cold when it get to me. Drivers are super unfriendly and don’t dive a sh**, probably because they don’t hold their drivers accountable. It’s not worth the $10 a month for premium service and the fees. You’re just better off getting in your car and getting it yourself. At least this way if your order is wrong you can correct it in the moment. Rather than sit and stew in anger and frustration while you complain to door dash to refund your money in credits. Then you’ll have to wait another 30-45 minutes to reorder and have your food delivered hopefully correctly. I have had multiple times where I have ordered food, it’s delivered wrong or missing things, get my money credited back, order again, then it’s delivered wrong again. This could be a great service if drivers and food establishments were held accountable for their mistakes but they aren’t because everyone is using the app and who cares because DoorDash is probably making bank in a COVID world. I have removed my dash pass and will no longer support this garbage service. Sure getting my own food is slightly inconvenient but I won’t be wasting anymore of my money..Version: 4.21.0

Do NOT sign up for DashPassI signed up on a whim, and have regretted it ever since. I am charged every single month without fail, regardless of the fact that I have CANCELLED my subscription. Numerous emails later, they have refunded the previous charges, but CONTINUE to charge me $9.99 every month. I don’t even live in a DoorDash service area... I’m in the UK. This is ridiculous..Version: 4.3.0

Absolutely terrible!Every time I ordered through this app there was issue(aside from one Chinese restaurant). Food was missing mostly every single time, this last time, I spent $28 on JIB and received cold food because JIB employees forgot to let the dasher know it was ready for pickup, and instead of remaking the ice cold food, they just sent it with the dasher. I let DD know, and they issue a $14 credit. Ok, no? I paid double that and nobody ate the ice cold food. My cousin just ordered pizza instead. Now DD is giving me a run around and saying they’ll refund $19 “a partial refund”. Why partial? I had ordered from BK three times, cuz how many times can they mess up the exact same order, right?? The answer is every single time. I ordered the bundles that are offered and they left out the sides. Every. Single. Time. Basically, DD doesn’t care if you get what you paid for. Only that they get their share of the money. Horrible app and I’ve already deleted it. Every time you let them know you didn’t get items, or that something is wrong that want to throw around the word “compensation”. As if they are giving you something for free. I haven’t been able to order anything for three days through the app and the website just says there’s an error. There’s no way everyone is having this problem, they’d be losing tons of money and would’ve fixed it right away. I believe they put a block on my account hoping they can steal my money that’s added to it like they originally tried to do..Version: 3.1.05

Dasher dropped my food off at the wrong address😡I ordered seafood from this known restaurant that was maybe 15mins away for my kids while I was at work. When I seen the dasher getting close I called them to tell them to be standing outside, he’s about to pull up. Well I got a picture text from the dasher handing my food to a man that clearly wasn’t my kids. I called my kids asked did they see anyone outside because he just gave the food to someone, they said NO so I immediately hurried and called the driver. He proceeded to tell me he was at the right address so I told him no sir my kids are standing outside he said well I gave it to a older man I asked could he go knock on the door because he gave my food to the wrong family. This man hung up in my face then would not answer my calls!!! I was so furious. I made a complaint and Door Dash took no time reaching back out to me only to find out that he in fact did drop my food off at the wrong location. Door Dash refunded me my money back which will take of course 5-7 days but they are the reason I gave 3 stars because of customer service being so excellent. As far as the driver I wish I could write a individual review about him. That was just plain unacceptable. Door dash need to add the feature where you can track the driver. If they have it, I’m behind on trying to figure out how to do it. Do better Dashers!!.Version: 4.48.1

Wow! Horrible auto-response ...I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere..Version: 3.11.0

Second and Last ChanceFirst order arrived stone cold. Decided to give DD one more chance. When I got to the final screen the app insisted the restaurant was ‘currently closed’. It’s not. I rang them to check. Moving to the competition in the hope they are better..Version: 4.20.0

WORST FOOD DELIVERY APPDon't bother getting this app, never works when trying to add a new card, or login through Facebook etc. So many bugs, and a complete time waste!.Version: 3.1.94

Always DelayedI’ve used Door Dash 3 times and all of those deliveries were delayed by more than 1hr. Not sure if this was a driver issue or the service itself but 3/3 failed deliveries is pretty bad. I rarely experience this issue with UberEats. Will most likely switch back..Version: 4.8.0

Would give it 0 stars if i couldMy first order with them was excellent but the second time was absolutely terrible. I ordered something at 10:40am and it got here over an hour later even though the restaurant is less than 10 minutes away. 3 different drivers accepted and then unassigned themselves to my order which made my food stone cold. I had to contact two different people which only told me to “text the driver yourself” and then ended the chat. There is no possible way to get a refund either. AND DONT GET ME STARTED ABOUT PAYMENT! DoorDash made me scan my card beofre I purchased my food (which i did) and Alamos instantly I get a call from my bank telling me that my card information was stolen (from DoorDash) so now not only am I down $45 from terrible service, but my card has been blocked and flagged. Worst experience I’ve ever had..Version: 3.7.0

Great way not to get foodSign up, order, pay, wait, wait, wait, order from a different app.Version: 3.1.80

This app sucksDelivery of food went opposite direction of my house for 30 minutes. Fast food took almost 1.5 hours!!! And 1.25 hours was in someone’s car while they drove around I assuming doing other orders... No support from DoorDash Deals don’t work.....Version: 3.1.94

Terrible Terrible ServiceMy order did not arrive. I can’t call the driver and when I tried sending a message, I received an error message saying that the number is no longer in use so he must have put in an incorrect number intentionally as he plans to steal food. I contacted customed support right away and she sounded so scripted and said that she will just issue a refund but it will take 7 days before I receive it back. No other option was provided. They said they will just reprimand the driver but not fire him for stealing food. How stupid is that? That’s why they have lots of complaining customers cause their service is so awful. And I was left with $50 less in my bank account and very hungry cause my food did not arrive and I was isolating so I can’t go out. They did not even care. I hung up the call and I ordered thru Uber Eats instead..Version: 4.55.0

Good App. Good Service. Good Money Grab.I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant..Version: 4.17.1

Bad Customer ServiceNormally I don’t make a big deal about these things but, on my second order on Doordash, my food never came. Texted the driver and got left on read, tried calling but got ignored, and tried contacting a customer support agent but there was none. Finally after a while, I gave another call to the driver, she told me she left the food next doors and I asked her if she was still in my area because I still needed her to drop the food off, the driver simply just said to walk next door and take my food and I told her I can’t because of personal reasons and she just said “Well if you don’t want your food then don’t get it”. So I basically never got a refund or anything even after this incident I never got in contact with a customer support person..Version: 4.59.1

BrokenThere’s a problem with your app - entered my name, email and phone number on the sign up page but then it keeps telling me to fill in all fields before I can proceed. All the fields ARE filled. Cannot use this then..Version: 3.1.95

Horrible appSpent 7 mins attempting to load then crashed. Finally got it open, built an account and it froze before I could place my order. Tried a 3rd time and it froze so long that I left the app open, placed an order with skip and had my order confirmed before it just crashed. Worst app to date I’ve ever downloaded.Version: 3.1.08

I’m furious.Hey, DoorDash, you guys should honestly be ashamed of how you handled a situation with a driver and our delivery tonight. Upon getting our food delivered, the driver had marked our food as “delivered” with a picture of a building that’s on the opposite side of our development. Not only that, but when we called the driver to ask where our food was, he replied with “I delivered it,” to which we told him, “We don’t have our food, so where is it?” He started to get a little bit of attitude and told us “I delivered it,” and then he hung up on us. To our shock, the DoorDash delivery driver had thrown our food INTO THE BUSHES by the other building across our development because he couldn’t find our building. He stated that he had called, yet no phone calls or texts from him to ask where our unit was. Not only that, but the picture he took was only of the building number.... NOT the food in the bushes. Now DoorDash “investigating” the situation, however, we still haven’t received any resolutions and are only being offered a $5 credit for the fact that we had our food THROWN INTO BUSHES and had to go on a scavenger hunt to find it. Reconsider some of your drivers, DoorDash. Some people should not deliver food if they cannot deliver it properly or contact at all. I can’t believe I actually had to retrieve the food I ordered from a BUSH down the road tonight because of incompetence. A $5 credit is not the way to fix that. I NEVER complain, and right now, I’m furious..Version: 4.7.0

Information StolenMy DoorDash account was somehow hacked. The person stole my credit card/bank information and ordered nearly $80 of food. They were in the middle of making a $100+ order when I locked my card. I managed to get the first order cancelled before the food was picked up, but DoorDash was offering only $44 as a refund with a credit of $17 on my next order. I’m a broke college student, so every cent counts. They kept ignoring when I said it wasn’t me just changing my mind and cancelling my order. I had to literally beg a representative for the full refund. I haven’t received it yet. I know it’s only been a couple days and it takes time to process, but I currently have no money to pay for food or medication I HAVE to have, especially not with a compromised card. I’m thankful I have caring friends that are trying their hardest to help me (they are also broke), but there is obviously a serious privacy/security issue. I had not used my card for anything or anywhere in the area since moving into the dorm as I was saving up to do a much needed grocery shop, and it was not linked to any other app. I really really hope no one else has to experience this. It’s extremely stressful and I’ve been on the phone with my bank trying to secure my account and get reimbursed, which can’t happen until DoorDash completes the refund. If you’re gonna use the app, PLEASE watch your bank account closely for any unauthorized charges. You might not be able to get your money back..Version: 4.52.2

Credits only last for ONE orderMy last 3 orders had issues: Cracker Barrel took over 2 hours to make me breakfast with minimal updates sent from the app or from my dasher. I had to text myself to ask what was happening. Then Uno’s sent a small cup of dip and a few pita chips for what was supposed to be a bread bowl of dip with additional tortillas. However, I figured that I wouldn’t give up on the app since they were quick to issue a credit for the incorrect or missing items. On my 3rd time, I ordered McDonalds breakfast at work so that I could have coffee while my students took their final exams virtually (Boring!) I received a sandwich only. Not the meal. No coffee. Alert, it’s about to get mathematical!! I used my $11 and change credits to get a $5 breakfast. Which was , again, made incorrectly! So instead of having a remaining credit balance I was stuck with no coffee and no help. And the Door Dash customer service said they issued me a credit of $2+ for the jacked up Mickey Ds, but it didn’t take. So my next and LAST order for $20 was charged full price. It should have been more like $12 since there was about $8 of credit remaining from all the issues. I’m switching to GrubHub or Uber Eats. The errors were not their fault, but the resolution was their responsibility. Had I GONE to those restaurants in person, I would have received my money back. That’s what I pay the SERVICE FEE for them to handle for me! On every order..Version: 4.11.1

Good app, lousy customer serviceI recently used Door Dash to order food, and after 1 hr only received 1/2 of my order, meaning the other person I ordered food for had nothing to eat, beyond splitting my portion with her. Trying to be civil I contacted customer support to find a resolution, the service provider told me he would contact the restaurant to see what went wrong, but made no mention on how the matter would be resolved. When he called back I was informed that the restaurant would remake my lost order, but inferred I would have to pick it up as the delivery person was “unreachable “. I told the service provider that was unacceptable and asked for a full refund, to which I was told I would only be compensated for the missing items, which is not compensation, that’s more like to prevent fraud for charging someone for items not received. I then asked to speak to his manager, to which I was told there was not one on duty. So I insisted that he provide a full refund, to which he eventually agreed. Then upon receiving my notice from door dash regarding my complaint I saw that only a portion of my order had been refunded, meaning the service provider lied over the phone. I would not trust this delivery service, as it appears to be a Russian roulette if you will receive your full order, and instead of compensating for the mistake they will simply refund you the money of what you didn’t get, like they are doing you a favor for not charging you for food you didn’t get..Version: 3.1.08

Terrible Customer ServiceI ordered through the same McDonalds (because the kids usually want Maccas) using Door Dash and every time I have there is always something wrong with the order. Door Dash only allow you to get refunds/credits for so many orders before they won’t let you which is fine when it’s 1 thing that’s wrong but the last time it was the whole order and their customer service will cut you off when trying to dispute it, I even went to the Maccas I made the order through and the manager called on my behalf and explained my whole order was wrong and they didn’t care. I have been calling since then to talk to a supervisor and I am always advised that someone will return my call... it has now been a week and half and still no one has called me. I will no longer be using Door Dash after all of this as they don’t seem to care..Version: 4.7.0

PromoCodeApp is not adequately designed to delete past orders. Some promotions advertised don’t actually work. Not very impressed. However, some lovely restaurant choice selections..Version: 3.4.0

Food never arrivedOrdered take out for delivery. Food was never delivered despite the app stating it had been delivered. Was offered refund and credit but won’t use again as I waited for a family meal for an hour and it never arrived. Restaurant then closed so I couldn’t reorder and we went without dinner..Version: 3.1.77

WORST APP EVER, COMPLETE SCAM!This app does not even deserve 1 star, the first time I ordered food it never came and I had to speak to terrible customer service for over 2 hours!!! before they even said they would give me a refund which took ages. Then I decided I would give it another change and try 1 last time but when my order didn’t show up again I was extremely angry and tried to get a refund where they told me they couldn’t because I already had one. This is absolutely stupid and this has happened to many of my friends and family I am so disappointed and disturbed by the fact they have not been shut down yet. The entire app is a scam and not once did they offer me compensation or anything they just told me to wait for a email that never came. NEVER USE THIS APP.Version: 4.36.2

Hidden feesFees are too high and your adding extra fees for processing..Version: 3.1.94

BOYCOTT DOORDASHThese guys will take your money, never deliver your food, act like refunding you for your undelivered food is an act of goodwill, and then tell you to “have a nice day!”. The worst. Go with literally any other delivery app..Version: 4.60.3

The worst ever, stay away!!!This is the first one star review I have ever written and I don’t even want to spend the time on it after having been so frustrated by the customer service and the completely unhelpful and frankly rude agent Arvie Paul. They are dishonest and impossible to deal with and you use them at your peril. You have been warned!!!.Version: 3.0.83

More misses than hitsPretty hit or miss - half of my orders are rejected around are supposed to arrive, the orders that do arrive, are generally around 20-40 minutes late and I have yet to receive a warm meal. There are other platforms that provide much better service - at least in central PA. The one reason I have used the app more for than once is because when your order is rejected, you are still charged and receive ‘credit’ so you have to use them again... Go to Grubhub..Version: 3.1.04

Was alright until I got banned for no reasonWent into the chat feature on their website to see why I got banned and they couldn’t find an account associated with my email. They said they’d look into it and get back to me then ended the chat and never got back to me..Version: 3.7.0

KPromo codes dont work.Version: 3.1.94

Cancelled our order for no reasonDoor dash cancelled our order, claiming it was the restaurant. When we called the restaurant, they had in fact made our order, and were waiting on the door dash driver. We tried to fix this, but there is no way to get door dash to uncancel and pick up our waiting order. They were insistent that it was the restaurant… when it absolutely was not. Poor customer service and no way to address or get compensation for company error. Use at your own risk..Version: 4.64.0

Overcharging Menu PricesMy experience with DoorDash was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered DoorDash sets and charges the menu prices that they see fit for each restaurant. When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). DoorDash is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone. The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business..Version: 3.1.26

4.6 stars?Just like every big app, DoorDash is covering up all the 1 star reviews with bots or straight up manipulation. This app is trash, the drivers are lazy, nothing is as described. First order, never arrived. Second order, arrived ice cold. Absolutely trash company.Version: 4.22.0

Charged me for items I did not receive. Refused to provide refund.Scammers. Rude staff. Take your money and don’t deliver the items you order..Version: 4.17.1

Great customer serviceCons: Some Dashers lie and steal the food. A lot of my orders are wrong despite my instructions. Sometimes DoorDash won’t reimburse you if your order is incorrect which isn’t fair because this happens quite often. Pros: Customer service is excellent for the most part. They do what they can to rectify any issues. DashPass is great if you’re a frequent user. Suggestion: Better protocols for incorrect or missing items. I shouldn’t be treated like a liar because the restaurant got my order wrong. I’m not sure how you discipline rogue Dashers but I hope they lost their job. I’d have several instances where people take off with my food and I’m not ok with that even if I get the refund. I’ve wasted hours of my time, waiting for my food. Something should be done about that. All in all, DoorDash is ok. I prefer to cook at home at this point because all these apps seem to be a waste of money, time, and unnecessary stress. Update: DoorDash sent me an email stating that my review of a restaurant went against their community guidelines. Say what? All I say was, “My pizza was undone in the middle and I was disappointed.” At this point, I will no longer be using DoorDash. There is no reason for a food delivery service to refuse honest reviews of restaurants. That’s very shady. Also no longer ordering anything from Chuck’s Pizza. They can both GTH..Version: 4.57.0

Order never came and DoorDash refused to issue refundPlaced order 8:50am, delivery person don’t answer phone call don’t reply messages and order never came. The delivery person just took my order and disappeared on this planet. I try to contact DoorDash claim for refund but they only issue credit. Then I tried to call customer service, they apologized on the phone but they can’t issue refund so transferred me to someone called specialist - after 20min of waiting I finally got through to the specialist to claim for my refund, and guess what - the specialist said “bare with me for a few minutes” and he hang up the phone straight away. They refused to issue refund but only credit so that customer would have to keep on use their app. But don’t do so!!! Because with DoorDash, THE DELIVERY GUY CAN TAKE UR ORDER AWAY WITHOUT PAYING ANYTHING, this is their DOORDASH COMPANY RULE. If you chose to use DoorDash, be prepared that you WON’T receive your order, and you still will have to pay..Version: 4.71.0

Orders late and cancelled all the timeVery unprofessional and allowing restaurants to be late and to cancel after an hour. Left me hungry so many times. Customer service on the phone is completely useless. Chst is good though.Version: 4.30.0

It’s a messCustomer service was amazing so that’s where I’ll start. With the good news. The bad news for me is that the fees are not clear and expensive. There is also a “delivery fee” but then also a tip. I don’t understand how that makes sense. If you just paid your drivers the money they deserve it wouldn’t be on me to cover the cost. I know you make money off each order and with the way deals can be structured there’s all kinds of money you guys get per transaction. I’m not saying this operation doesn’t deserve to make money. Obviously the inventor needs his cut and I’m happy to oblige. But too much of the weight is carried by the worker and that’s ridiculous when my tip is a huge part of how they can afford to live. Ultimate this side hustle culture can’t sustain its self and these types of outfits can’t last under the pressure of time. Pay your employees better and stop making the consumer pay their wages. I’m positive this company could survive if they did it and it’s a testament to the world we live in that I have to call 3 times to get extra fees taken off my card when the only reason I used this app was for a free order from an e-mail I received. I never got the free order and only was given 5 dollars to compensate. Hey it’s more than nothing but it’s a far cry from what I was promised. If I could leave work for lunch I’d happily go get the food myself and that’s the only reason I use this app..Version: 4.2.0

Stick with Uber EatsThis is the first app I’ve ever reviewed, and if I could give it 0 stars, I would. I’ve tried DoorDash twice over the last three weeks, and both times my experience has been terrible. First time I waited almost an hour and a half for my food, from a store less than 10 minutes away. The food never arrived and my order was just cancelled. No explanation, no phone call, nothing. I received a refund and a $10 voucher for my inconvenience. Second time I ordered my food and was told after about 15 minutes that it had been picked up. Then my delivery driver went 15 minutes in the wrong direction to deliver someone else’s food, then drive the 30 minutes back to my place. I had waited well over an hour for my food by this point. Obviously the food was cold and inedible. Total waste of money. My advice would be to stick with Uber Eats. DoorDash is not worth the hassle..Version: 3.1.81

Door dash scams with driver tax fee ontop of delivery tipI ordered on door dash and everything came but I noticed something on door dash and that was that door dash charged me for a delivery fee before paying the drivers delivery tip. The delivery fee was 8 dollars. I'm fair with my delivery drivers, so I give them a 10 dollar delivery tip. So that means I'm paying 18 dollars for delivery on a fast food meal. But the problem I had is that if I'm paying double for deliveries then is door dash paying its drivers? Well it turns out they are and I'm paying for an extra delivery fee on a fast food order. So I reached out to customer service at door dash and asked if they paid their drivers and they said they do. So I asked why am I being charged twice then when I pay. She wouldn't answer the question and tried to bribe me to get rid of me. I could care less about the refund. I just wanted answers. Well she wouldn't give me any and ontop of that she said she was only giving me a refund because she felt guilty. I just wanted to let people know that door dash and rally's are using scummy tactics to increase their profits. This order was with rally’s so I’ve included them in this cause it would be an incomplete story without it. Also: Rallys prices are higher on door dash than at the restaurant Rally's menu is limited because those items don't sell as well as others at rally's over other menu items. Ontop of a limited menu, the limited menu prices are higher than at the restaurant..Version: 4.54.0

First and only orderMy first order four different dashers were assigned. The fold was cold. The order was wrong. The app doesn’t have any way of contacting a human to resolve this..Version: 3.1.19

App and service needs changingDoorDash’s service is quite frustrating If i am honest. I have used it five times and each time there has been a serious issue. The first two times I ordered something, I wasn’t notified of the food being picked up or the order being processed until I got a call and hour later by an angry driver who had been waiting outside. I was then met with only half of my order, I contacted the driver (no response) and customer service, who gave me a $3 credit for a $40 order. The other three times the order times for the food took twice as long as they were supposed to. Now this may have been due to busy restaurants or whatever, but again the app once I order gets stuck on “processing your order” and I have no idea what the true update is. These other three times I was in contact with a representative who kept apologizing and trying to give me credits and cancel the order after I had waited for two hours. I just wanted the food and it eventually came, cold and again with items missing, so I spent $40-70 ont these and did not even get my full order. I try to keep my faith in this service but time and time again it has let me down. The app desperately needs to be changed, and the customer service needs to not constantly apologize and help their customers find their order rather than throw credits in our face..Version: 4.41.1

Stay with Uber eats! These guys steal your money!I recently ordered a meal to my hotel, the driver got lost and couldn’t get to the hotel, but said that he had delivered the meal. I contacted customer support and told them I didn’t get my meal and if they could refund me. Thankfully, they were able to refund my order and said it would take up to 7 days. It’s been 7 days and no refund, I’ve even tried to log back into my account and it keeps saying to check my internet connectivity! I made a new account and I can login fine with that one. It’s almost like they’ve blocked me out of the account so that they don’t have to pay me back! I’ve sent their contact team an email! Don’t join DoorDash they’ll just take your money!.Version: 3.1.24

Horribly unreliableDoordash sucks. The delivery is unreliable at best. The support is non existent. If you receive your order correctly and on time it will be a miracle. I’ve had countless issues and not one resolved appropriately..Version: 3.1.81

Very slow loadingThe app interface was good but the app was slow loading.Version: 3.1.91

Thank you for giving away my user data.What a joke.Version: 3.1.69

Don’t download this! It’ll ruin your day!If you saw this, don’t download Doordash, don’t use Doordash. It is the worst delivery service ever!!! I downloaded Doordash when I saw it was high in the Apo store chart with high score. Now, I doubt the validity of the score. I ordered some food, and have to wait for over a hour to get a Dasher assigned! I tried to use the customer services chat to communicate my issue, but app crashes EVERYTIME! If you don’t want your customers to use the chat, don’t create this feature! Then I tried different buttons on the interface looking for some useful information to get refund! Next thing, I’m not sure which button did I accidentally pressed, the entire order was canceled! WITHOUT a confirmation alert!!! Literally the BASIC in the UI UX design! Unbelievable a app in the top list of Food in AppStore doesn’t have a confirmation alert. I swears within 1 second, the order got canceled, cancellation email sent, the entire interface changed. I wished my food can be delivered in such speed. After reading all other reviews, I decided not to contact the customer service, ruins the rest of my day!.Version: 4.58.2

Needs Apple Watch supportDecent app, works as expected! I just wish it had Apple watch support to allow me to track the progress of my order, map updates and maybe make orders via the watch!.Version: 3.1.01

One of the worst service I have ever usedWhen I was in US , I referred a friend and they cheated not to give referral amount ! Today I placed the order in Canada and the order got rejected after 20 minutes ! Worst service during the difficult times for customer ! Will never use their service anymore !.Version: 3.1.93

Didn’t get my orderThey sent my order to a closed restaurant that doesn’t even do door dash deliveries... why was it an option on the app if they don’t have a deal with that restaurant?!.Version: 3.1.65

App sucks.App sucks.Version: 3.1.95

Worst customer serviceMy food was picked up by the driver but he didn’t deliver for over 30mins so food was cold and sundae had melted. Complained and they just send a stock answer saying your important and they’re sorry. six emails later I eventually got an answer saying they could do anything. I’d never used again $19 wasted..Version: 3.1.82

Absolute Waste of Time!I am someone who has used this app probably for the better part of a year. I have never had so many disappointing results from a delivery service in my life. The first few orders with them were good, enough for me to think that it was a substitute for Menulog. But now almost 80% of my orders are wrong. I just waited an hour for my order to arrive. And minutes before it was supposed to come, the service said that the order was cancelled and I would be refunded. By the time this happened every other restaurant had closed, which meant I could no longer order anything else. But my ‘partial’ credit, also couldn’t be used. Now I won’t get my money back for close to a week. (*interesting that they can take you’re money so fast, but can’t return it at the same speed $$$*) Although they have credited me $10 for some of my incorrect orders in the past. It’s really not worth the trouble, nor the hours you will spend waiting for your food to arrive. ‘IF’ it ever arrives... 0 out of 5 Stars..Version: 4.34.0

Terrible service and supportThe delay and customer support I experienced was completely unacceptable and misleading. Prior to 2pm I made the initial order with an estimated arrival time of 2.20pm. At 2.40pmI enquired about the status of the order with one of your customer service representatives. He informed me that the order had left the store and would be arriving by 3pm and that I would be provided with a full refund of my order in addition to receiving the order. At 3.05pm I once again had to enquire about the status of my order. This time I was informed that the order had not been picked up from the store and that there was a “technical issue” with contacting the driver and tracking the order. A new driver was assigned to pickup and deliver the order. At 3.31pm I once again had to enquire about the status of my order. This time I was informed that the order had been cancelled by the new driver because of another “technical issue”. I was informed that a new order could not be reinstated and that a request for compensation would be put through. I then had to make and pay for another order myself which finally arrived at 4.20pm. No response via email either..Version: 4.48.2

TOOK FOREVER TO RECEIVE MY ORDER.I placed an order for delivery that stated the delivery time would be 3:05PM. I waited till 3:25PM and called the restaurant. They said they have the order prepared but door dash didn’t come pick it up. I checked the status and it showed that my driver was not moving at all. I called him once - no response. The second time he finally picked up and said he told door dash that he cancelled the order because he couldn’t make it. This is ridiculous because door dash did not provide me with any updates whatsoever and I couldn’t reach them in any way. I sent them a support request and did not receive a response from them. It wasn’t until 3:50PM when the app finally said they reassigned to another driver. And it is now 4PM and I had to ask the restaurant to remake my order as they said it was cold by now. This is ridiculous. No customer service from Door Dash whatsoever. No time management. No communication. I will definitely NOT be using them again..Version: 3.1.08

Unethical BusinessIt happened to me and a few of my friends. Doordash sends you emails to sign up, offering free delivery and $10 off your first order. Once you sign up and place your first order, they take your money but cancel your order at the last moment. They will issue a refund in 5-7 days, thereby borrowing your hard-earned money for a few days. This is an excellent way to make cash but extremely unethical and maybe even illegal..Version: 3.1.95

IOS 12 no longer supportedThank you for making your new app only compatible with newer (iOS 13 +) devices and completely disabling your older app. Good thing there are other food delivery services in our city..Version: 4.5.0

Literally the worstI have used door dash a few times and 80% of those times i would get my order cancelled as the restaurant would be closed that day or the restaurant doesn’t even use door dash. i dont know how that happens as this would never occur when using uber as they are informed of all their closing times etc. doordash support is a joke too, when i got my order cancelled i called the restaurant as they were taking over 40 mins just to confirm the order for them to inform me they don’t use door dash and never have. I told this to door dash support and they did absolutely nothing to help, didn’t take accountability and tried to cover themselves by saying the driver had an issue. I told them that was not true as the restaurant told me they dont use door dash to them have them say “sorry, u will get your money back in 7 days, not our problem” DONT even bother with door dash they waste your time and money..Version: 4.75.1

ScamDash - Please take the time to readDo not, for the love of God, buy through DoorDash. So many of their reviews are fake, because most people I know in person have experienced the same thing. I’ve been scammed $33. I ordered my food and 20 minutes in, my order got cancelled by the store, BUT I called up the store and they told me that they didn’t cancel and that our food was ready. 5 minutes later, we walked over to the store and they told us that they had not received the payment from DoorDash? I received an email from DoorDash that same day and they told me I would be refunded in 5-7 business and it’s been more than that and I still have not been refunded. They have not been helpful in refunding me and continuously told me to go the bank, but the bank told me that I have NOT been refunded? So where’s the truth, DoorDash? Stop scamming and give us our money back..Version: 3.12.0

First experience worst experienceDownloaded the app for my first experience with the app. I was supposed to get my order at 8:30 pm. I had to wait until 9:15 pm and then my order was canceled with no explanation. I had my friends waiting for the food in my place! Such a disappointment! Terrible app!.Version: 3.1.08

Dasher didn’t arriveThe dasher went to the wrong address which resulted in me not getting my dinner. The email from door dash then said that I’m not entitled for a refund! Really?? Not gonna be using this fraud of a service. Hope you can put your kids through college with this scam.Version: 3.1.08

The worst customer service ever never making any other ordersNot only do they fail to bring item that is missing but 8 …. They had replacement items there but not a courtesy phone call to ask if wanted replacements not even told they didn’t have the items but then it’s worse. They don’t even refund me a quarter of what is owed back to me but they decide what they are going to do with my money. So now need to wait a week over the holidays for the measly $3 which should have been much more in the first place but as I’m not well I’ve now spent the last of what I have so my dog doesn’t starve and yet again tomorrow will be ruined as senior management cannot be bothered to fix the issue now but I have to spend another few hours of my day with DoorDash again tomorrow …. To get what is mine in the first place. The amount of items that are wrong or don’t come with every single order I can’t be bothered ringing as nothing gets solved . They steal your money or give you measly credit so you are forced to order again. I don’t want to speak to DoorDash tomorrow to get them to give me what is mine and the way they have behaved as far as I’m concerned giving me the choice of yet this order leaving me with nothing left or the choice to let my dog starve. They are here to provide a particular service and that’s not even being done. You do not decide what to do with my money and if you run such a business don’t just hire people that have no clue just coz you get away with it..Version: 4.64.4

BugsDash! competes with CyberPunk!This app doesn’t work guys! Always returning browser based error messages !!!.Version: 4.18.0

CovidSo crazy that you can still charge such high delivery and service fees. I.Version: 3.1.94

Don’t bother.Impossible to get a hold of ANYONE who works for the company. Had a family emergency and had to sit and wait for food because now they’ve wasted drivers time..Version: 3.0.81

Errors - can’t even sign upDon’t bother. Just keeps saying Error 406 Not Acceptable..Version: 4.17.0

StupidDoesn’t even like you change it 2 pounds or like any address in England You’re so annoying it’s you in if I tied a house in America cousin my cousin is living it still say no restaurants near you and I know there is a restaurant name of a live so yeah I get a Uber eats if I was you.Version: 3.1.25

Used twice. Both times with errorsUsed the app twice. Both times the food never arrived. The 1st time i was told id be given a store credit not a refund. I tried arguing it but eventually gave up. 2nd time I was silly enough to try it again. App wasnt working. The maps dont show the true location of the “dasher” delivery person. The food never arrived. I waited almost an hour for a 10 min delivery from McDonalds before i gave up. I tried to get a refund through the app chat. Was hung up on twice and eventually told a superviser would contact me. They never did. No refund for either order. $40 out of pocket. Terrible customee service. App wont let you use paypal which is there way to make it harder for you to get your money back. Do NOT ever use this app! Absolute scam artists!!! Stick to ubereats!!!.Version: 3.3.0

Offered a ‘free trial’Joined on what was advertised as a ‘free month’s trial’ whereby I was supposed to pay no delivery fees, but I ordered from KFC several times and each time was charged a $3 delivery fee. They were very slow to deliver generally and on one occasion I had to wait nearly two hours for my food to arrive. The App is unreliable when giving you a delivery time and it feels quite dated. Not easy to cancel either, had to contact customer support twice. Would not recommend, and would certainly not recommend paying a monthly subscription for their services..Version: 4.65.0

Delivery drivers fail to read simple instructionsI’ve ordered 3 times now (probably my own fault but trying to give them the benefit of the doubt) and every time they NEVER read the instructions and I find myself running up and down the street, endlessly on the phone with them trying to explain/ find them. It’s quite stressful and rather annoying. Won’t be using again.Version: 4.55.0

Long wait timesVery often the food comes 30-90 minutes late, cold and soggy. Presumably not enough people to deliver.Version: 3.0.37

Poor customer service and app security.Account was hacked due to poor security on their side. When I was notified by DoorDash I confirmed that I had not changed my email address however it took them 48 hours to respond. When they did they wanted to know if I maybe had a different email address that I had forgotten about. I’d already confirmed that I did not change the email. I did not receive a response so I called them and explained the situation over the phone. After once again confirming that I have not changed the email I received a 3rd email saying that congratulations my phone number was correct on the account and that it matched both my real email him the fake email. How this is a good thing I do not know? I then called a second time to figure out what was going on and every time I called I have to re-explain what the problem is from jump. After explaining it again twice tonight, they can’t seem to understand that the fake email is fake and the real email is the one i keep confirming. Ended up having to do a chargeback on my credit card and get a new credit card and all new information from American Express. Not once did doorDash ever offer to compensate or to refund or to do anything other than “escalate” the call. However when they did that I never received a response from a supervisor or the next level. Ended up having to close the account due to the incompetence and poor security of this app. If I could give it s negative number I would..Version: 3.0.82

So far…not so goodPlease send my dinner! Im starving :( had I not called the driver to chase it up I never would have found out I was cancelled. Had to reorder and it’s been over an hour. Would go down there….but now I have DoorDash credits so I’m stuck. Fingers crossed I get to eat tonight!!.Version: 4.44.0

2 hours or being screwed over for business and customer.Just spent an hour and a half on customer service he’ll trying to ask one simple question “are there actually any “dashers” available or should I cancel my order, they constantly told me no a driver will be with you shortly, after an hour and a half they admit they don’t have any and give me a generous $10 reward for my time (sarcasm in case you’re not following) now I won’t be getting my money back for 3 days and the shop I ordered from complained because they had to throw out multiple orders due to DoorDash taking orders but not assigning drivers. Joke of a service they don’t value their customers or businesses at all pathetic. Highway is robbery would be preferable to having to deal with this lot of malicious liars again..Version: 4.64.0

15% Service Charge on Top of the 4$ Service Charge? SCAMM!This is a scam! They add a 15% service charge on top of the 4$ service charge! Be very careful! They try to catch when you aren’t paying attention!!!.Version: 4.22.0

Drivers always steal the food after picking it upI’ve order 4 or 5 times and 3 of them have picked up my food and then cancelled the delivery to eat it themselves.Version: 3.1.34

Can’t useUnable to register, and you can’t check if there’s anything in your area without registering which is a bit poo poo.Version: 4.47.0

Delivery driver never delivered my food.I have had countless problems using DoorDash such as receiving half of my order or it being super late but I knew these problems were due to the restaurants not the service. Today I wanted some breakfast so I ordered from a store that took half an hour to accept my order. On top of that when it finally went out the delivery driver decided he would deliver it elsewhere and claim my food was delivered. I never received my food and instead had to get a refund that will take 3 business days to go into my account. This was a very poor experience and I wasted an hour of my day waiting in this food to arrive that simply did not. I’ve never had an experience like this with other delivery services such as Uber eats and deliveroo. I must also add to this already terrible review, I have been paying this dashpass service and I’ve noticed whenever offers become available such as “buy one get one free” it never actually lets me take up the offer, trying to make me pay full price but advertise the discount. Terrible, terrible. You guys really need to pull your heads in and fix these problems..Version: 4.60.0

Unreliable serviceThe app is actually quite good but the service is terrible. Failure to deliver food is not acceptable. The response from support is credits to your account for a future purchase!!! Absolutely no chance - if it happens to you, insist on a full refund and not credits. Then promptly delete the app. Trust me, it’s worth heading out and collecting your own order and cutting them out..Version: 3.1.33

False Advertising and Unable to Delete AccountI was referred to DoorDash by a friend. Their automatic referral script says “You should try DoorDash, it's an awesome food delivery service. Get $10.00 off your next order when you sign up with this link.” Both the person who refers and the person who’s been referred are supposed to receive $10. I signed up and put together an order. When I got to the checkout, the $10 credit was not applied. My friend also did not receive a $10 credit. I contacted customer service and they argued with me that “next order” means the second order I place. Not on the first one. That makes no sense to me, and their word choice if that’s the case is awful. They refused to do anything wrong as it was my “mistake.” I decided to delete my account when I realized there is no option to do this. That is a big red flag in my opinion. They are basically holding my information hostage at this point. I have contacted customer service but have not heard back. Whether they allow me to complete account deletion or not (which I will update as I get information), I believe not allowing the user to terminate themselves should be illegal. Overall, awful business practices that I cannot get behind..Version: 3.1.02

App Failed & the Worst Customer Support Ever!I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers..Version: 3.1.31

Definitely stick with uber eats!!!I’ve been seeing a lot of ads saying doordash is now available in my city, so I downloaded the app and made an account but put in any address in my city and it says there are no restaurants available to deliver and there isn’t even an option to delete your account once you realise how bad this app is!!.Version: 3.10.0

NopeBeen waiting two hours. Terrible terrible terrible app..Version: 3.0.41

Cancelled orderOrder cancelled 40 minutes after ordering. Not able to call customer service or chat in the app. Poor quality - not sure why highly regarded.Version: 3.1.77

TrashCan’t login - just sits on the loading screen. Terrible.Version: 4.47.0

Promo CodesApp doesn't allow me to add promo codes, however the website does. I referred my girlfriend and she tried to apply referral discount but says it's only for 'new customers' which she is. So unable to use any of the current promos.Version: 3.1.80

AppI’ve had problems with the app and customer service. I tried using a referral link for the $15 off 3 orders, but it didn’t work. So I downloaded the app and thought it would work, but it didn’t. Tried explaining to customer service, but they couldn’t help me..Version: 4.19.1

FrustratedI was on the phone 6 times with door dash trying to use my credit and was placed on holed from 14 to 30 minutes before I hung up . When I did get ahold of someone after being transferred 3-4 times I would get different answers on how to access my credit . The last person helped me and by then the restaurant closed :( I went through it again with door dash representative and after another 25 minutes the other restaurant closed! What is super frustrating process that you have two claim your credits. At the very end I was able to order from the only restaurant that I could eat at that was gluten-free that was open. Not what I had planned on doing but just wanted to use my credit so it would be over with. So again super frustrating process and not being able to use the credit to what I wanted to use it for but just had to use it so I would get it over with. The passing around to another representative after another representative was craziness giving the same information to each new representative and passing it along 3 to 4 times every time I got on the phone and waiting anywhere from 14 to I think it was like 35 minutes at the very end was absurd. I know that everybody is having hard times right now and trying to employ people so that’s why I’m writing this comment so that you know that the quality of customer service right now is not good. I hope it gets better, Tamara.Version: 4.40.1

Bad bad badOrdered from McDonald’s, there’s a whole lot of things missing !! Couldn’t even add anything in my coffee, no option to have an iced coffee with my meal, and I couldn’t even take off things from my hamburger !! Come on, add the whole freaking menu.Version: 3.1.94

Misses 1 in 4 ordersHit and miss - I’ve ordered 25 times out of which 5 times I didn’t get the order and 2x I was delivered the wrong order..Version: 4.38.0

Worst delivery app everFirst, the delivery guy was not willing to drive closer to the door and was asking the customer to walk across the roundabout to get the meal on his own .... in the rain!!! If I wanted to walk in the rain I wouldn’t have called for delivery. Second, the customer service promised to refund the whole amount within 7 working days. But it’s already 3 weeks, and I have to call to find out that they couldn’t issue it for me. So if I didn’t ask, they think they can just ignore the whole refund thing. Third, the whole system is nonsense. They have my reference number, and the store number, but they just cannot contact the store for their customer. THE CUSTOMER HAS TO DO IT ON HIS OWN!!!!! There is no point of the whole customer service department existing since there is no single service will be provided. And then the last, when the customer service feels not happy, THEY END THE CONVERSATION STRAIGHT UP!!!!!! Best app to use if you want to experience hypertension and stroke, because I think I’m having one after talking to them :).Version: 4.30.0

Do not recommendMy first 2 orders were great, low cost due to promotions and arrived quickly. My third order was cancelled after being confirmed, paid for and waiting the 25 minutes for it to be prepared. I tried to order something different from the restaurant thinking it was an error and the exact same thing happened again. I was refunded but by this time everything was closing. Next order was unconfirmed but paid for, for more than an hour before support cancelled it after I had to contact them asking what was going on. Decided to give it one more shot tonight and yet again, half an hour of no confirmation but PAID FOR, support advised me to wait 10 minutes, nothing, messaged then again and they left the chat before eventually cancelling my ordering and ignoring my feedback on the disappointing service. Waste of time..Version: 3.10.0

Denny’sI don’t like how Denny’s takes ur money but cancels ur order and then say was 5-7 days to get ur redound like no the she give you ur refund right away overall the app DoorDash is great but if I could report a store it will be Denny’s and not to mention when I ordered from Denny’s before the plastic silverware was already open my eggs weren’t fully cooked and I asked for scrambled eggs and my bacon wasn’t done and they only gave me one syrup container that wasn’t filled to the top and my hot chocolate was halfway gone DoorDash u need to fix this because this is unacceptable for Denny’s to be taking people money but canceling the order and then we would have to wait to get our refund and my child is starving and I can’t cook for her because I have a netting in 5 minutes and Denny’s is what she wanted for dinner so how am I supposed to feed my daughter if Denny’s is canceled my order but took my money I’m about to delete door dash and start using Uber eats this is not acceptable to working mothers WHO BARELY HAVE TIME FOR THEIR KIDS AND FOR THEM TO COOK FOR THEIR KIDS and ik people are reading this and probably saying it’s not that big of a deal just order more well I can’t that was the last bit of money I had until I get my paycheck on Sunday until then my husband will pay for groceries because he doesn’t like ordering take out thanks a lot DoorDash/Denny’s.Version: 4.62.0

Badly StructuredTook me half an hour just to order: - Forcing me to change my password which I will probably now forget because I need to add special cases and upper cases and bla and bla. Pointless and no more secure. - App does not work out closest location to delivery address so I had to go back and change whole order. Badly structured and time consuming!!.Version: 3.0.96

Generally good, not great when you need supportI’ve been a DoorDash user for a while now and whilst generally good where orders don’t have issues, customer support is quite poor for orders you need support on. I had an order cancelled (which I didn’t initiate) and got an email saying it was cancelled per my request. On following up through the apps help chat function, the agent advised the dasher had to cancel due to an emergency. Before I could respond and provide feedback to incorporate actual cancellation reasons on the email that’s sent, the agent closed the chat window within 3 minutes of no response stating because he hasn’t heard back from me in a while. Is 3 minutes a while? I would think you’d wait at least 5 mins before closing a help/support issue..Version: 3.9.0

Keeps tipping 30%Hate that it keeps adding a sneaky 30% tip to my order - I’d love to tip but can’t afford that much during COVID xx.Version: 3.8.0

Food Delivery Services have Killed the Hospitality SectorThis app is trash, but probably as trash or a little better than other food delivery services which are an abject failure as a concept, at least from a consumer standpoint - otherwise a genius and incredibly lucrative business venture. The system totally removes accountability from businesses and drivers alike to ensure food is made and delivered in an adequate amount of time, in an adequately presented way, with adequate quality and at adequate prices. DoorDash - though I’m sure it’s not exclusive to them - believe they can charge a service fee on top of a delivery fee and still allow drivers to make more than one delivery so your food arrives lukewarm, and get around it by offering a premium service. Create the problem. Offer the solution. It is ingenious business, but disgusting humanity. Alas these a deeper problems than just one bad delivery service. I just hope enough people wake up to this reality to stand against it. People power can always prevail..Version: 4.71.0

Assignment of DashersI’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier..Version: 4.9.0

Horribly managed!I really want to like this service, but it seems they can only get it right ~30% of the time. Most orders are exceptionally over stated delivery times- expect an order listed as 24-28 minutes to take upwards of an hour more often than not. Food will very likely be delivered cold and unappetizing. The rare delivery that goes well is totally worth it (and if your area is better than mine, DashPass is great too!), but the consistency is so far off base I can’t begin to recommend this..Version: 3.1.94

Customers are valuedI’m gonna start with that I have a $50 credit for a week for year as an incentive from my employer. Now with that being said, there are times my family of 4 has gone over the credit limit and therefor I use my credit card for the remaining balance. In November I made a door dash order and ended up paying about $15 more than the credit. When I received my order I realized there was a lot of food that was missing. So I called the dasher who explained she just picked up what the restaurant had on the shelf under my name. So I call the establishment and asked why I didn’t get everything and they said because they were out of a lot of food, I said ok then I can get a refund for the food I bought but never received and the manager said to contact door dash. So since the end of November until last week, I was being told I’d have my refund within 7-10 days, never got it so I would contact a few more times and this last time I was able to get ahold of door dash, they stated they could not refund me my money due to their policy and procedures. So I paid for food and never got the food or a refund. I even told them I’d be ok with a credit on my account and they said sorry for this particular order we can not do that. I’ve tried to reach door dash to get a better understanding and now I get nothing. So with the rest of the credits I have until July I will NOT be using and I will NEVER use door dash again!.Version: 4.65.0

My food wasn’t completeSo I order 2 items, but when it gets home I only get one item . SO I CALLED DOORDASH. And they told me that I need to call IHOP. And then I called IHOP and they told the opposite . So I’m not with games ..Version: 3.1.94

Horrible horrible businessHave had so many issues with door dash the last few times I ordered and every time it’s a pain dealing with their customer service. If I could I would give their customer service a 0. They consistently try to shrug you off when you ask for help and blame it on “inactivity” or something that isn’t their fault..Version: 3.1.06

Always a frustrating experienceThe lack of transparency of what other deliveries the driver is making makes the wait for food super annoying. While the app might say “driver is heading to you now” .. 9 times out of ten, the driver is not on their way but rather making other deliveries around the city. Just tell me they’re on the way .. when they’re on the way, yeah? Saves a bunch of hassle of having to watch the map..Version: 4.73.1

Taking too much timeWorst app online order.👎.Version: 3.1.06

Never againI don’t think I’ll be using this service again. The driver has been making 4 other deliveries in between mine which means cold food. It is ridiculous to charge for service, delivery and expect me to tip when it’s taken more than 30+ minutes to deliver after picking up food from restaurant. Who wants to eat cold food, honestly?.Version: 3.0.37

Rude Customer SupportI’ve been unable to access the app for days now. They have deactivated my account by mistake after I asked them to stop spamming my inbox with commercial emails. They have not been able to reactivate my account since and make it work. Their customer support has been the worst I’ve ever experienced. These two agents, catherine g and chatresh m, were not able to help so they just ended the chat leaving me speechless. Unacceptable and rude. Go with other apps, if something goes wrong, they usually appreciate your business, and offer reasonable compensation. Doordash? They don’t care and you are just wasting your time!.Version: 4.12.0

Don’t go with Door dash!Please anyone who’s been ripped off by door dash come forward. This service rips there customers off. I’m so disappointed and angry, I spent $76 at Kfc and the dasher didnt deliver to my address and they bluntly refused to give me a refund or credits/re delivery. I’m a single mum to my kids and I just can’t afford to waste money. I’m now broke and can’t afford to get another order and feel like the worst mum because of this. I don’t know what else to do? And I want to take this further as surly DoorDash can’t get away with taking peoples money and then not delivering the order. Absolutely disgusted in the way I’ve been treated with this service. Use Uber eats or menulog instead, much more Understanding and friendly staff. Door dash is a waste of time and money. Never ever again with this service!!.Version: 4.61.3

Love the 11% hidden fee with taxHonestly, never using your service again. 11% on top of a delivery fee. If I could get Terroni from another provider at this hour I would. Brutal..Version: 4.20.0

TerribleHad a promotion for a 5$ meal & free delivery, yet they still charge me a fee for the delivery ( 11% of original cost) & $2 for having a meal under $12 instead of a delivery so it ends up to be the same cost anyways. Uber eats & skip the dishes doesn’t do that!.Version: 3.1.94

What A JokeI placed an order and it wasn’t confirmed for 15 minutes, with a 40 minute total time of making it and delivering it. Cool. Finally got it confirmed. And another 25 minutes later it’s cancelled by the place I ordered from. 40 minutes later I have no food, and I won’t be refunded my money for 5-7 days. Even cooler. I ask them through chat why this would happen and they said it was closed. Why...am I able to order from a place when it’s closed or closing? I’m then told to call the place ahead of time to make sure they are open. Excuse me? What is the point of this app if I have to call and make sure they are closed? Hello? So their apology for keeping closed places up and able to order from is a whopping $3.77. I can’t even with this. Door dash, buh bye. Keep your pithy $3.77..Version: 3.1.94

Breakfast tale of caution!!!I was loving this app at first, I frequently work from home and it has made delivery of my favorite foods quick and simple!! However, I placed my third door dash order today, shortly after the driver messaged me to let me know she was running late (way before the delivery time, so I’m not worried), about 5 mins later I received a message the food had been delivered (right on time, so I’m still not concerned). Looked on the front porch, no food. Messaged the driver to ask if their were issues with the address and got a simple reply of “no”. Contacted customer support and told them I didn’t receive the order or a photo confirmation of delivery like I have with my other two deliveries and was pretty sure I may have just bought their drivers breakfast. Was offered refund or redelivery, which is fine and I’m sure standard. When I questioned if leaving a photo was standard company policy, I was told they were sorry there was no photo confirmation of delivery attached to order, (which of course there will not be if the food is not delivered!), no apologies for the driver stealing my breakfast, or any indication the company has plans to do anything about the situation! Needless to say I’m a little hangry and irritated that I was treated like the one stealing something by customer support, and will not be relying on door dash for deliveries in the future!!.Version: 4.50.1

Keeps crashingKeeps crashing and sending back 'JSON object' errors. No real time help. No idea if order is cancelled or gone through..Version: 3.1.75

UnreliableDo not use Skip the dishes. DoorDash and Uber eats is much more professional in the ways they handle mis-deliveries and restaurant mishaps..Version: 3.1.88

Use skip the dishesNone of the coupon codes work even though I am a new customer. Very frustrated..Version: 3.1.95

They won’t give you money back on an order that is messed up.I decided to order from a pizza place, it came around 30-40 mins of ordering it which is good. When it was dropped off I went into the dinning area to open in and all I saw were the toppings pushed off the pizza all in one corner of the pizza box. I decided to contact for help and try and get my money back as this was a ruined pizza. But when I tried to the person I was talking to said I wasn’t allowed to get money on the order because I had recently already got money back on a recent order (this was because I didn’t receive one of the right groceries, yet another mistake). So now I was sitting down with what I wouldn’t even call a pizza and 20 bucks thrown down the drain. Completely garbage customer service. Won’t use it again..Version: 4.24.1

Something’s Always WrongLet me start by saying that I usually order through a restaurant’s app or site and not this one, but when a restaurant partners w/ DoorDash, I have no choice but for my delivery to go through them. And it’s always DoorDash that messes something up. Missing items, mostly. But last order was the final straw. I made a scheduled order earlier in the day to be delivered around 6. Twenty minutes early, my driver marked that they’d delivered the food. They did not. Another thirty minutes go by, I call the restaurant, they tell me the food was picked up to be delivered so I have to call DoorDash support. Food’s over half an hour late at this point. Support staff was kind (one lady had a rooster crowing in the background so sadly I couldn’t hear half of what she said, but hey, that’s what happens when you outsource CS), got my food redelivered, but it took a while. Don’t know what happened to the first driver but hope he enjoyed his petty loot of boneless chicken wings. In total I got my food nearly two hours after it was originally scheduled to arrive, and there were still missing items! Unacceptable. Great job DoorDash, I’ll be going through the inconvenience of picking up my orders from any restaurant that uses you as a middle man from now on. Edit: When asked to give feedback via text the link just led to an empty webpage, so I figured I might as well give feedback here..Version: 4.79.1

The worst software and system!第一次差评先给这个软件。首先他在餐厅不营业时显示营业 并且接单。第二,我等待了2个小时,居然没有一通电话告知。 第三,取消订单后 依然继续扣费 ? 第四, 客服和我说居然取消订单后需要申请退款,并且在有效时间内说明。 吃像可真难看。再见吧。希望所有人谨慎选择。 Первый плохой отзыв об этом софте. Прежде всего, он открывает и принимает заказы, когда ресторан закрыт. Во-вторых, я ждал 2 часа без единого звонка. В-третьих, продолжать удерживать комиссию после отмены заказа? В-четвертых, служба поддержки клиентов сказала мне, что мне нужно подать заявку на возврат средств после отмены заказа и объяснить это в течение эффективного времени. пока-пока. Надеюсь, все выбирают тщательно. The first bad review for this software. First of all he shows open and takes orders when the restaurant is closed. Second, I waited for 2 hours without a single phone call. Third, continue to deduct fees after canceling the order? Fourth, the customer service told me that I need to apply for a refund after canceling the order, and explain it within the effective time. Ugly goodbye. Hope everyone chooses carefully..Version: 4.64.4

NEVER USING AGAINBefore the food even makes its way out of the door and into the drivers hands!! You guys need to check if EVERYTHINGs IN THE BAG!!! I spent almost $80 for food to get delivered with something missing!!! Either the delivery guy checks or the restaurant because it’s very bad for your customers I don’t care what’s missing!! Deleting and not using these guys again!! Not only was the wrong number listed when trying to contact driver but I got serious attitude from the person who’s number was listed as the delivery guy as if it was my fault!!! Very unprofessional and will not be using this again!! So I decided to try DoorDash not knowing they are the same!! I ordered $138. Worth of wings and they drop off all these wings with no sauce??🤦🏻‍♀️🤦🏻‍♀️ I cannot express my annoyance with how they are not checkin to see if everything’s in these bags!!! Same thing tried calling the drivers number that was listed and no answer!! Then I call the restaurant and she tells me I have to go through these guys? How when the numbers listed are not even correct!!! I had to drive all the way back to pick up my sauce!!!! First time with both grubhub and door dash and I’m not surprised I got the same results!!! If I could give you guys a zero because I thought to try again I definitely would!!! DELETING THESE GUYS TOO!!! Guess I can say goodbye to almost two hundred Dollars because I know for a fact I ain’t gettin a refund!!! Better off going to get your OWN food!!!.Version: 3.2.4

THE WORST DELIVERY SERVICE!!I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash..Version: 3.0.37

Absolutely AwfulI have gotten three orders from Doordash, all from the same restaurant and all within two weeks. The first order was completely wrong- why should I spend extra money to not even receive the order i customised? The next order was over an hour late and when I looked at the map I saw my dasher was heading in the complete wrong direction and staying in random areas for no reason for up to ten minutes at a time. I got compensated for this by Doordash support who gave my a $5 voucher that would be available for up to two weeks after receiving it however when i went to use it a day after receiving it it said it was no longer available. I tried to contact support about this, waiting over ten minutes to be able to chat to customer support (despite the website saying support is available to chat in under three minutes) only for the person i was chatting with to end the conversation whilst i was writing down my problem. My third and what will be my final order from Doordash, the driver is continuing to travel further and further west from the restaurant when i live north of it, thus making this order over an hour late. I have tried to contact them yet they are still heading away from my home. Not to mention compared to other food apps, such as deliveroo and menulog, the delivery time, fees, and order minimums are much worse. I will stick to menulog..Version: 4.3.0

A complete scam, $1 delivery is a lieThey say you can get $1 delivery for a month as a kind of welcome to being a new customer with them (on the app it comes up as a pop up) I tried to place my second order order expecting to get $1 delivery fee but they wanted to charge me the full rate so I contacted DoorDash support via live chat and the agent just wasted my time. It says on their T&Cs itself that new customers get $1 delivery for a month. The agent kept asking me to provide a screenshot of this when it’s literally there on the site?? And then he told me to go through with the order and when the promotion didn’t come through then to contact them. Why should I pay full amount for delivery when I was told before I’d get it for $1? They’re just trying to rip you off!!!! The agent himself just tried to deceive me and relied on me not knowing what’s on the T&Cs but I had read it and ended up taking a screenshot from the site and sent it. Don’t fall for their trap!! Just go with some other food delivery service..Version: 4.36.1

WORST DELIVERY SERVICE EVERI have tried all of the delivery services and I’ve had some poor experiences from a number, however nothing could quite top this experience I had with Door Dash last night. I’m sure we have all been there after a long day of work you get home, am starving and don’t even care what you decide on you just want something delivered ASAP. Well I ordered a pizza last night for dinner, it said it should take around 20-30 mins. After probably 25 mins I get a call from someone from door dash saying that my order needs to be cancelled as the restaurant is closed. I asked “well why am I only being told this now? How did the restaurant accept my order 25 minutes ago if they were closed?” The woman on the phone replied “I don’t know, I just need to cancel this order.” Fuming at the thought of having to WAIT ANOTHER HALF AN HOUR FOR FOOD, I responded “well what about me, the customer? Do you care about the customer or do you just care about cancelling my order?” And the line went dead. Ubereats have pretty poor customer service but I’d pick them any day over this pathetic excuse of a company..Version: 3.1.75

Address issuesI enjoy the DoorDash app very much. I’ve been using it more than other food delivery apps. Ordering is simple and easy and many Dashers are friendly and professional from my experiences. The reason why I’m giving it 3 stars is that there seems to be some strange issue with my address on the app. Now I can’t speak for everyone else cause this might not be a problem for others but for me, it’s becoming a big issue. I live in a mobile home park and similar to apartments, we have Lot numbers specific to our mobile homes. I put all of the necessary credentials in for my address. I add my Lot number to the apt/suite spot. Everything’s there. However, for some unknown reason, the Lot number does not show up on the address and this has been confusing some of the dashers delivering to me. Now, most of the dashers end up finding me (though, some of them had to circle the neighborhood a few times or will call or text just to get additional information to help find me) but there have been times where my food was not delivered to the right place and this has happened more than twice (too many times to be honest…). I find it strange that my Lot number does not show for my address during these deliveries. It only makes things difficult for me and the dasher. I hope this gets fixed because this is becoming too much of a hassle for me to add extra instructions just to help my dashers when something simple as a “LOT NUMBER” can easily fix this problem….Version: 4.60.3

Horrible experienceThis was horrible it took way to long and I asked for a venti iced caramel macchiato and I got a medium hot caramel macchiato and I mentioned it to the delivery person but he just said oh well and drove off I do NOT recommend this Service I’d recommend skip the dishes or Uber eats🤬.Version: 3.1.15

3 horrible experiences in three days!!!!!My first bad experience with them was 3 days ago when the restive was closed but appeared open in the app so I the driver had to go for the restaurant just so can doordash know that the restaurant is open.. Today my order was delayed and when I checked on google the restaurant was actually closed!!! For the second time!!! Luckily I didn’t wait as much. The other experience is their driver giving rides and travelling all over the city going to the airport and other places while my order is ready to be picked up by the restaurant!! I had to cancel. In all these experiences all what I was offered is my money back.. nothing else. Without the food of course.. if that experience was with uber I would have gotten my money back and my order would still be delivered. Not with Doordash though...Version: 4.62.0

Doordash is incompetentIn short, just don’t use them. I’ve spent over $3000 and their mapping system is just horrible, my orders would always get processed by the furthest restaurant away (e.g Maccas) and the drivers will always go to the incorrect street address. I provided them feedback about this and they dont care. They keep offering me $10 credit to try and bribe me when my food keeps getting delivered cold. This has gone on for about 2 years. Today, they screwed up on 2 of my orders (one Order was cancelled but I was still charged & another was delivered to the wrong address). The customer service rep implied that I was still going to get charged a service fee on the cancelled order when there clearly was no service provided. (I spoke to Mark Joseph on chat and I have screenshots/photos & videos to prove he was providing me with the incorrect information and he wasn’t even capable of processing a full refund). Ubereats does charge a little more but I’ve never had an issue with their deliveries unlike doordash. I’ve spent quite bit of money on the app and have been treated like trash, Even after giving them feedback on what to improve, they just don't care. It took them 2 service reps as well as a specialist team to refund my doordash pass and kick me off the platform. It’s a shame since that even though they have a wider variety of food options, the food will arrive lukewarm or cold..Version: 4.74.0

Terrible serviceI ordered a meal, was wondering where it was after an hour. Checked my app no order pending, had to contact support for them to just tell me the restaurant is closed and they just left it open and accepted the order..Version: 3.1.94

Do not use this service!!!I ordered a meal for delivery and after 1:30 I decided to ask why it kept being delayed. I was then advised the restaurant was closed by the delivery driver. When I contacted door dash I was told the restaurant closed. I was not offered an apology and then advised I was not charged. I was made to provide a screen shot of my transaction to prove I was charged. They then advised they would refund me the wrong amount for a completely irrelevant transaction which also appeared on the screen shot I sent them. I advised they were incorrect and they eventually figured it out. They then said I would get an email approving my refund. I never got the email or a refund. This is not the only issue I have had with door dash. There help service is appalling. If you use this app I hope you don’t have any issues because if you do have an issue they will not help you. I will be contacting consumer affairs about other issues I’ve had with the app as I have been charged incorrectly and they refused to help me with this advising it is not their transaction despite my bank advising it is them as well as the transaction having the exact seem details as the other door dash transactions. Im really angry and quite upset that they have not helped me with a genuine problem that was their fault. I asked to speak with a manager a dozen times and advised a manager would call me which they never did. I’ve even sent emails with no response. Absolutely disgusting service..Version: 3.2.8

BEWARE !!!!!I ordered some food over the app. After placing the order, I got charged and after few mins, I got charged again and this time higher amount. Received an email from doordash saying my order has been adjusted on merchant’s recommendation. I mean like what the hell, how you are letting merchant to change my order without my input. Who at doordash came up with this idea and how did it make it to the app!!! It’s Beyond my understanding. Multiple issues here, merchant can change your order and charge you more, which is already bizarre but merchant can change your food dishes too which means you might end up receiving something that you are allergic to or you don’t like to eat. This is a food business doordash, nothing should change without customer manual input or confirmation. Get this right. I’m uninstalling this app cuz clearly these people aren’t capable of making right decision by customers and clearly favours merchants. Good bye doordash, never again!.Version: 4.29.0

Various issues with first orderThere were a number of issues with my first delivery. Some of these may have been caused by the restaurant (Zambrero) rather than DoorDash. The order arrived 30 minutes later than initially advised. Maybe there needs to be better synchronisation of estimates between DoorDash and restaurants. The food arrived cold. DoorDash did not include a standard option provided at the restaurant and by other ordering platforms (chicken as the protein option). The preferred (unlisted) option was specified in a comment. However this was either not provided to the restaurant, or ignored by the restaurant. In this instance some selected options were not available at the restaurant. A note on the delivered order stated that the restaurant was not able to contact me to discuss alternatives. There were no missed notifications or missed calls. Either DoorDash does not provide contact details to resolve order issues, or Zambrero did not attempt to use provided details. No refund was given for extra options that could not be provided. The App does not appear to provide sufficient options for reviewing the overall DoorDash experience and the restaurant (i.e. in addition to provided options for rating the driver, and noting issues with individual food items in the order)..Version: 4.77.0

Great concept, horrible executionDoordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers..Version: 3.1.86

DiredashWe’ve ordered 3 times - first time the order was wrong, it took them three hours for them to do anything about at which point they charged MORE money and sent out the correct order at 11pm. The second order was correct, third order they told us half an hour after the order was made that the restaurant doesn’t have half of what we ordered - now it’s too late to order anything else. It’s bizzarely overpriced with massive variations in delivery fees (why aren’t they all the same given how this model works) and DoorDash use the tips you give to pay the staff their standard wage I legitimately have no idea how this company is gaining the market penetration it is.Version: 3.1.54

Worst experience everI have been using DoorDash for at least three years recently I got a job at a shopping centre and i can’t leave the place to buy food so I resorted to DoorDash since day 1 I ordered food from there always something bad happened ( missing item, stale food, 3 hour wait time, missing utensils or even wrong food was delivered) and recently they refused to give me any solution to the problems. I understand if a lot of people do give false information or fraud. But the fact that I give picture evidence of the food being wrong,hair was in it and more, and still being rude or not wanting to resolve the situation is just ridiculous. I HATE DoorDash so much because I get sick every week because I ate late or even didn’t eat anything for the whole work shift and I am a single mum that have a baby to take care of at home. So being sick is not convenient at all, I nearly got a fatal accident from eating food that I’m allergic to when I already informed them about my allergies.Version: 4.76.0

Took money for nothingThey deducted money for an dinner order, then the order didn’t appear in my app, contacted customer care they couldn’t help me either and told me their investigation team will contact within 24-48 hours, they take your money immediately and then make you chase them, restaurents closed while i tried to sort this out so ruined our dinner plans, i was deciding between doordash and menulog and decided to use them due to free delivery offer, ended up losing my money and the order, wish i used menulog extra few $$$ is worth spending on a reputable service ———— Update So I received a half price offer from doordash after not using it for a while, I decided to give them one last shot, ordered food then guess what they deducted money and did not process the order. Customer service is a hassle to deal with , refunds take days and if you order food with a tight budget then you will starve because doordash does not work properly. Atleast menulog provide credit vouchers if you have issues with order but doordash doesn’t do that. Consumer affairs is the way to go forward as they don’t fix this issue. Money must never be deducted if the order is not placed. Theives..Version: 4.35.0

Delivery drivers don’t ever follow instructionsEvery time I have ordered, I have put in the instructions to not knock or ring the doorbell, and to just leave it at the doorstep (you get a notification once they mark they dropped it off anyway), but they bang on the door or ring the doorbell when they drop it off anyway. Today I ordered food to my new place, which is a basement apartment accessed from the back yard. I explicitly said in both my address and in my order instructions that my door is on the back side of the house (which has a very clear and obvious path around it), and instructed them not to knock or ring the doorbell. Anticipating the same instruction ignorance issue as previous orders, I even sent a message through the app to the driver to tell them to bring it around the back. Lo and behold when my order arrived, the driver ignored both of my instructions and my message and rang the doorbell of the front door. This is incredibly stupid because I am assigning the tip before the order comes by the design of the app. I am happy to give a good rip for good service, but there is no recourse or accountability for the delivery driver to follow any instructions, because their tip is guaranteed. If I am giving a tip and I put instructions down, and I’m not asking for anything irrational (literally just bring it to the correct door and don’t knock), those instructions should be followed. It isn’t hard. Not one of my drivers has followed instructions. It’s absurd..Version: 4.24.1

Not able to sign upI’m visiting the USA and was looking to order some takeout through door dash... unfortunately if you’ve not got a US phone number, you can’t sign up..Version: 4.29.0

Needs ImprovementIt would have taken me less time to pick up my own food than to deal with this glitchy app. Why can’t I give it 0 stars?.Version: 3.1.10

DisappointedUsed this app for a year and about 80% of the time we have a missing item from our orders. Instead of enjoying my food with my family, I am trying to figure out food for a family members who didn’t receive their meal and I am on the app trying to get my money back -which is a joke, they won’t refund fully, they OFFER both options of either a portion of your money back as an app credit or full refund, but you can’t select the full refund, it will still only be a portion of the money credited as app credit- I finally reached out to support angry I can’t get my actually money back and claim I choose partial refunds as a credit. That’s because there is NO OTHER OPTION and I HAVE to choose it to get out of the window to get help from support!! What a joke! Extremely disappointed. You would think they would have their dashers check over the orders or after having us alert them every order we were missing something to start looking into it, but no. There isn’t anyone confirming all items are accounted for prior to delivering. We’ve had cold meals because dashers (I’m guessing to get as many deliveries done in one trip) are delivering other meals, so it says our food is on the way.... an hour or more later it does arrive... cold and gross. I cancelled our subscription and still won’t get my money back because they only allow store credit- which is still only a portion of what money we lost..Version: 4.35.0

DisappointmentExtremely unorganized and unreliable. Took over an hour for the delivery driver to arrive at the restaurant to pick up my food and when they finally got there the restaurant had no record of my other even though I was charged for it and had the receipt..Version: 3.1.94

Countless attempted orders never pleasantI lived in Ontario and used door dash for months. after numerous attempted orders over these months 2 have been successfully delivered. One took 2 hours to arrive and one was fine. I care to Alberta and it’s even worse, I haven’t successfully received and order before, every time I try, when the driver arrives at the store, they cancel the order. I have credits I am constantly trying to get rid of but can’t because the won’t deliver my orders. Terrible commitment to service..Version: 3.1.94

Please fix ongoing order pageWhen I place an order and wish to see details of my order, I can only see the maps and the screen below it is just flashing/loading. The data isn’t being loaded properly so I do not know the status of my order, and so I have to manually check the link attached to my order confirmation email to see the order status on the web since the app doesn’t show current order progress properly..Version: 4.8.0

Delivery never arrivedDelivery never arrived after clear instructions were given. Waited 90 mins for nothing. Also time kept switching. Started of with 25 mins and went up and down. In the end I waited 90 mins with no food..Version: 3.1.88

Worst app ever, do not downloadThis service is horrible, the customer service is horrible and so are the drivers. I ordered from them and not only was it late and I had ordered from the 30mins or $30 return part but aswell my special instructions said that I would not be able to leave my building therefore they need to come up. So this driver instead argued with me and was hostile, waited downstairs for 20 mins already as the food was another 20 minutes late after 30 minutes, as he then proceeded to call me and abuse me as too why I couldn’t leave my building to meet him? I waited 10 minutes too get a hold of customer service for them too say they will fix it and hang up. I got another hostile call from driver saying he left the place and left the food outside infront of building. The customer service did not as they said it is at location, regards the irony that there company is called door-dash. I had to ask a co-worker to go downstairs when they went down and checked everywhere the food was not there. Worst service, DO NOT USE! Better using ubereats or Menulog..Version: 3.1.78

SloppyRecently doordash has been getting a little sloppy with order delivery and the amount of dashers in an area. I️ ordered food at 9:30pm and when they FINALLY found a driver that could bring my order to me (AT ALMOST 11pm and mind you I ordered from a fast food so my order was probably just sitting there already made) they canceled it saying there was nobody available to bring me my order. Im guessing my order reached some cut off time that doordash set up for deliveries. I wasn’t aware of the exact time but now I know from experience. I️ don’t know what this has to with anything regarding covid guidelines and such but this is terrible. I️ even ordered AHEAD of time knowing beforehand how doordash had been handling things these past few months and STILL wasn’t able to receive my order. There may be a lack of delivery drivers at night or something. I️ feel like as a customer I️ shouldn’t have to worry about “what if my order gets canceled and I️m now left without food” or “What if there’s nobody to pick it up” because if thats the case anyone would be better off just getting the food themselves but I️ ordered because I️ don’t have access to just leave and go get food. If you don’t already you should at least have something in place to where you show a cutoff delivery time because im sure I’m not the first person to experience this..Version: 4.34.0

Refund doesn’t cover costI was given a partial refund for not getting my food. The refund they gave me wasn’t enough to reorder my food..Version: 3.0.69

Zero starsWhat’s the point if the app doesn’t even work!? Went out of my way to get a $15 off voucher from a door dash guy in the city which i put in my delivery, but then i had to pay upto $30 for it to work. I then paid more for it to work then i kept getting errors “Oops something went wrong” no.... nothing went wrong at all my details are 100% correct, the restaurants are still open, the app is fully updated and i have money in my account... in which i kept getting withdrawal notifications from doordash because the order didnt fully come through. I tried with numerous open restaurants. After a big day at work and trying to get a quick feed I am now very annoyed after wasting all this time trying to figure it out. I will be sticking to Uber eats and Menulog from now on.Version: 4.26.1

Worst service ever..like seriously.. it’s really badLiterally the worst food delivery service I have ever used. Food took almost two hours to arrive and had actually been waiting at the restaurant for a good 45 minutes but the driver had lied about his whereabouts to both us and the restaurant. So no surprise food was stone cold and to add to the hangriness even more, worst pad thai of my life. Please use another app or pick up instead!.Version: 3.1.45

THE WORST FOOD DELIVERY SERVICESo disappointing. Hoping to support a small local restaurant, I used DoorDash to order dinner for my family. As the time for it to arrive came and went I discovered that the order had been cancelled by the driver. I called the restaurant and the lovely owner told me that the driver had been - for lack of a better word - a jerk who cancelled the order after not wanting to wait five minutes for the order to be completed. I contacted DoorDash and they were completely unhelpful. Thankfully I was able to sort it out with the restaurant directly but it was not their fault and they shouldn’t have had to do anything. I picked it up myself which made DoorDash entirely pointless. The small business would’ve been short a bit of money too had I not picked it up which isn’t fair on them either. The help desk was completely ridiculous at DoorDash and all seemed to be very generated responses that weren’t helpful to my situation at all. Use literally any other delivery service..Version: 4.65.0

Malfunction in the processNot thrilled that most recently I placed an order and we waited for about an hour and 15 minutes before I had to finally reach out and find out where our order was. I spoke with the driver who told me that he was in Dover which is a good half hour away from us. He said he showed up to the restaurants address that door dash gave him and that there was no restaurant there. So he advised he was going to contact door Dash and then get back to me. I never heard back from him, what I did get was an email from door Dash apologizing but my order had been canceled. When I contacted door Dash they told me that sometimes the restaurant will cancel the order because they are too busy. That makes sense. However these two stories don’t match, The driver is telling me one story and door dash is telling me another. I would assume if the restaurant is not taking any additional orders that they would have the ability to turn off door Dash prior to someone either a going through the time to make the order or b waiting for the door dash driver to arrive. I also didn’t understand that after the mistake was made it was still showing as though I could order through subway on the app??? Why would they still leave it up if it’s not an option? Not really sure what happened this is the first time we’ve ever had a problem with door Dash but I can tell you this much it was definitely not handle the way that I would expect to have been handled..Version: 4.44.0

AVOID - Horrid customer service if something goes wrongAfter a few inconsistent deliveries (food wa good just delivery issues), I complained when one topped them all. After the driver collected the meal, they drove to a point in the opposite direction and sat there for 20mins. I didn’t get any delivery until over 45mins after the food was collected (10mins away). Customer service told me it was normal and fine because drivers had insulated bags so food would still be warm. No surprises, it was stone cold. They didn’t care about the quality of the delivery (meaning that there clearly was something wrong) or the fact the driver was ignoring my messages. After pressing for a refund, and them initially trying to not provide one, followed by trying to get me to take a credit, they provided a refund, and abruptly ended chat. Similar experience when I deactivated the account..Version: 3.13.0

Sign in with  do not workThe button to sign in  does not work. All other buttons works. Please provide update..Version: 3.2.4

What a horrible company and appJust minutes ago, my order was canceled for no apparent reason and yet I was charged for the order and now have to wait days for charges to be refunded. ( STOP CHARGING PEOPLE BEFORE THEY EVER GET THEIR FOOD!!!) A week or two ago I also placed an order. It said it would arrive in about 40 minutes yet an hour later it still said preparing order and arriving in 1-1 minutes. I called the restaurant and was informed that my order has been ready for some time yet no one has come to pick it up. When I tried to cancel the order, the app crashed and would not reopen. When I called customer service to get my refund since I was once again charged for food I never received. The automated message said they are aware of problems with the app and currently working to fix them. I didn’t get to talk to anyone. Hours later a dasher arrived with my food that had surely been sitting out or under a heat lamp. I told him that I didn’t want the food that I ordered hours ago as I had already eaten and by now it was surely cold, flavorless, and disgusting. I also was a dasher for a short time and when it came time for me to be paid, the company did not pay me, I spent dozens of hours talking to doordash and my bank, both assuring me that the other was the problem. This was never fixed and I was never paid for the work I did there. This company is criminal and a scam. DO NOT ORDER FROM THEM OR BECOME A DASHER!!! I will never order food with them again..Version: 4.0.0

Drivers frequently go 2 suburbs in the wrong direction while order says "waiting to be picked up"Doordash have burned me a few times now with absurdly late, cold and soggy food as they stretch drivers to their absolute limits with multiple deliveries at once. The absolute WORST part about this is that they will be right next to the restaurant and will then proceed to drive a whole suburb away without actually picking up the order from the counter, do some other delivery, and then come back... all without the app telling you this is happening. All you see is them driving to what seems like a completely different city then eventually back to collect your now cold food which has been waiting this entire time. Countless times now a 14-19 minute order has become 50 minutes - 1.5h and cold because of this greedy practice and order tracker that lies about what is going on to save face. I am at least grateful that support understand the frustration and will compensate for extreme scenarios..Version: 4.74.0

Love DoorDash…but MANY order issues1st, let me say, I do LOVE DoorDash. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. DoorDash customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used the app in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, DoorDash itself is wonderful 🤷‍♀️.Version: 4.52.2

A delivery that stated 24 minute maxThey kept changing drivers and the time after 1.30 hours of waiting I had to cancel the order. Such a shame. Seemed like one of the drivers was working as a Uber driver too because it said 2 minutes then a min later it said 30 min so I guess he got a job. Such a shame. Waste of time..Version: 3.1.78

Bad customer service, slow delivery serviceDoor dash is not comparable to uber eats at ALL! Food is always late, takes 1.5-2 hours to arrive each time. No number to call for immediate customer support if something goes wrong. The wrong driver picked up my order once and I didn’t receive my food for 2.5 hours and it was freezing cold. They offered me $5 compensation lol..Version: 3.1.15

Crappy serviceCUSTOMER COMMENTS NEVER ORDER FROM THIS COMPANY!!! They like to take the money then claim the restaurant can’t fulfill the order. Of course the store can’t because you guys never send the order to the store!!! Then say it will take us 5-7 days to get our money back after you took it! Bunch of crap . Never order again or recommend this company to anyone!!!.Version: 3.1.93

Never using DoorDash again. So many better optionsMany issues with missing items or over an hour deliveries but this last one was where I drew the line. Had a call after 40 minutes of ordering my meal, it was the driver who asked how I ordered when the store was closed? As if it was my fault? Anyways, I contacted support and they first offered me a $2 refund… mind you this order was $25. I couldn’t believe it and said I would like my full refund since I’m clearly not getting my order that I ordered. Support said it could take up to 24hrs for approval for whatever reason and asked if I would like it back as my original method of payment or credits. Obviously I was done with DoorDash so I said my original method of payment which was my card payment.I’ve just received it completely back in credits… what an absolute joke. Please just use Uber eats, they’re way more reliable. I wish I could 0 star this..Version: 4.80.0

Disappearing ordersMy orders sometimes can randomly cancelled without a proper reason.Version: 3.2.1

Really Poor Communication/Instruction FollowingI’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent..Version: 4.32.0

Endangering my family with every order.First off I’d like to state this review is written during the pandemic by someone who cannot afford to catch COVID. The drivers for this app are incapable of listening to the simple request of “contactless delivery”. Every order arrives with the driver knocking on the door after which I wait because I expect them to put the food down and leave. Sometimes they do just this, but the majority of the time they continue to knock again and again with increasing aggression. I have now opened the door far too many times to find the driver standing less than a foot away from the door asking if this is my order. Several times they have even handed me the food directly. It is incomprehensible to me that this has happened so frequently when “contactless delivery” is currently advertised all over the app. I can’t see it being anything other than the training for the drivers right now. I know that many people aren’t worried about the pandemic and would have no problem with this but I have to visit my parents weekly and I do not feel comfortable risking their safety. Our address is clearly stated on the order and it is not hard to find so I know that is not the issue here. I have decided to stop using these delivery apps completely as this problem is widespread across all of them. Disregard this review after the pandemic has ended as the apps themselves are incredibly useful..Version: 4.17.0

Doordash issuesI finally was happy that doordash delivered to my home because it makes it so easy when your busy working. I got the doordash pass since I used it all the time. The past month it hasnt had any deliveries to my home which is weird since I used it a few times aweek. I had spoken to tech support and followed instructions but it wouldnt let me order still. I deleted the app, cleared everything, restarted my phone, etc. Over and over again. Called in for help multiple times and promised it would be fixed. Each person was useless because the only info they could give me was the same but no one actually tried to help. Also, had 2 people end conversation with me and i had to speak to someone else. Then, promised they would bring it to the higher up and someone would call me or touch bases but no one did. Called back to touch bases and was told dont worry in 2 days we would have a resolution. Which by this point its been a month. Still no help and no response. Its really disappointing when you have spent so much money with a company and you make sure you tip everyone. But when it comes to you getting help or good customer service, they are highly lacking. My app currently is still not working for my hone location and will have to close my account due to no help. They should have way better customer service and people you can properly communicate with. Francis with doordash hasn’t responded or resolved the issue..Version: 4.5.0

PoepoldoppiesYou were suppose to provide me with a credit as a first time user, which disappeared?!.Version: 3.1.38

WhateverI guess i can fix all my problems if i wasn’t so lazy and just went and got food myself. BUT, it’s frustrating that you offer a service to people and aren’t consistent. First off, everything is wildly more expensive, i don’t know it that’s doordash’s fault or not. I also can’t explain the frustration when i order food when i entertain guests, and my order gets grouped with another order and takes about 45-60 minutes longer. And i legit get MAD when my house is obviously closer to the driver than the other destination but they still go there first and drive all the way back to where they were in the first place to drop off my order. Why can’t the drivers use their own basic intuition?? The app itself is infuriating. I live in an apartment complex and when i type my address, it puts the pin in the completely wrong spot. I then move the pin, and add delivery instructions, but as soon as the dasher is on their way the app deletes all the information i just put. Although it seems like the drivers still see the delivery instructions. I just really wish the pin feature would work, because doordash drivers are, for whatever reason, completely incapable of finding my apartment. They leave my food at the completely wrong place, and just leave. Can’t even call to confirm?? Or even text??? Obviously it’s the wrong place. I have to go hunt it down wherever these Einstein’s think the delivery instructions say? It’s crazy. Idk what to expect though. So, whatever.Version: 4.62.0

BEWARE of refunds!!!I ordered from Doordash and the food I received was NOT what I paid for. There were items missing. I contacted Doordash about this, told them I was not going to eat the food (I threw it in the trash) and would like a refund. The person went back and forth with me saying he couldn’t refund, then mentioned he could do a redelivery. I expressed my concern about this as it was already getting late and I wasn’t sure when the establishment closed. He reassured me and told me my food would certainly be delivered. I was fine with the redelivery so long as I would receive my food; in that case I had no need to care about a refund nor did I request a credit for the inconvenience. I just wanted my food. I got the confirmation email for the redelivery... then got another email several minutes later stating that my new order had been cancelled. I contacted Doordash again and now they couldn’t refund back to my card because it was changed to a “redelivery.” The only thing they could give me was a credit to my Doordash account. Absolutely disgusting that customer service did this, which was clearly a ploy to avoid giving me my refund back on my card. I promptly deleted my account. It’s not about the money. I have plenty of money. Most importantly, it’s the principle of the whole thing. You do NOT do business like this. Very underhanded and despicable. I will be going directly to my bank and disputing the charges and will no longer use Doordash..Version: 3.9.0

Would not recommendI ordered a meal from McDonald’s about 15min before their closing time (I usually don’t order this late to a place’s closing time but my friend had yet to eat anything so I was going to order some food for them). The order was accepted and I was told it would take up to roughly 40min which is fine. I waited roughly 10min before changing my mind and wanting to cancel the order out of fear that it was too close to closing time for them only for DoorDash to tell me that they would not refund me because the restaurant had already accepted and started making my order, so I thought oh well, it should be fine then. 20 more minutes go by of us waiting and the order was suddenly cancelled??? Why accept the order in the first place only to cancel it so late afterwards!? We couldn’t even order from any other place by then either as by the time 30min had passed every other available place was only 5min from closing and we didn’t want to risk waiting another half hour for another cancellation. Terrible customer service, never using this app again.Version: 4.6.0

They let you order from closed restaurants. Recipe for disappointment.There have been at least 5 times in the last 3 months that they have allowed me to place an order for delivery that is “confirmed by the restaurant” only for the order to be cancelled when the driver goes to pick up the order to find that the restaurant isn’t even open. One time the restaurant had completely shut down and moved to a different city??? And they automatically refund the order rather than offering credit to reorder straight away. Sick of having $30+ refunds pending for over 3 days every time I order because something’s goes wrong. Other delivery apps at least give you the option for a credit or contact you before straight up cancelling the order so you’re not just out the money and foodless. The fact they can’t even implement a proper system for recognising when restaurants are open is ridiculous.Version: 4.78.0

Poor management servicePlease trust me DO NOT ORDER FORM THIS APP unless you want you food on next day from the day you place your order😒 no like I am not even exaggerating it right now. I order from a restaurant at 12 pm today and this restaurant is like on 5 min drive from my home and it’s been 4 hours and I still haven’t got my food. I mean I can’t even imagine my driver literally went from Dandenong to Nobel park to deliver first rather than give in my order first which is just 5 mins away. It’s not the fault of driver because they don’t get the information about second delivery until they finish they first one. It’s PURELY DOORDASH’S fault they literally sent him to Nobel park first to deliver rather than to finish the Dandenong delivery first. I mean seriously???😒😒 is this a joke? FYI this is not the first time happened with me this the second chance which I gave them but still failed. PLEASE DO NOT WASTE YOUR MONEY HERE!!!!!🥺.Version: 4.62.0

Don’t botherPlaced my first order today, it was cancelled without reason 30+ minutes later... when it was supposed to arrive. I’ll stick with skip the dishes what a joke..Version: 3.1.94

Wrong and rude customer serviceHi there, Did make my first order from the app. Everything seems fine and fast. Unfortunately did received the order. I ask for solution. Customer service cut off twice the conversation saying that they have no solution. Take Uber/Deliveroo way better platform. Problem solve in 5min and way more nicer.Version: 4.35.0

Don’t bother with deliveryMy first few orders with DashPass were great (faster than expected delivery time and food was always hot). Then I had the occasional order delays. This has progressed to food being marked as delivered when it wasn’t. Most recently, the dasher picked up my meal, the app indicated the driver was one minute away and then the map began updating to show the driver further and further away, driving in circles. I assumed the driver was lost (no message about completing another delivery as had observed previously) and tried to message that I was available to provide directions. Then the driver got on a state highway and drove out of the city. The app updated to say the driver was at most 7 minutes away, but realistically they were at least 20. The driver had possession of my meal for over half an hour at this point. Then began the nightmare of trying to get the delivery canceled. When I finally got a hold of a customer service rep, they said the driver was completing another order first. I can see completing an order that adds 5-10 minutes and is within a reasonable geographic zone but not adding over half an hour. This is the opposite of quality assurance and I would consider this to be a potential public health issue. I was able to reorder, walk to the restaurant and home before the dasher would have made it back into the city after dealing with customer service. DashPass is fine for order and pickup. Don’t waste your money on their delivery fees..Version: 4.23.0

Tip overrideI plugged in 5 dollar tip and when I submitted order it said 9 dollar tip was selected! That’s not right. I should choose the tip. Not happy and unless corrected I will not use this service again!.Version: 4.21.0

Just go to skip the dishes or somethingAt first I really liked this app because it was the only fast food Delivery that had McDonald’s on it because I live far. But literally the 3 times I order they have had to contact me because they didn’t have something in the menu, but the menu does not make sense at all, how can they have a double quarter pounder and NOT have single? The menu is so confusing and the last time I ordered there a “dasher” accepted my order BUT NEVER PICKED IT UP so I waited a WHOLE HOUR for this guy to get out of his house and I couldn’t cancel the order because he already accepted it!! I had to contact the “dasher” who by the way did not pick up at all so I had to contact the door dash people who also couldn’t get hold of my “dasher” so I asked for a refund and i don’t even get in 5-7 business days. Really bad..Version: 3.1.15


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