Allē App Negative ReviewsAllergan, Inc.

Allē Negative Reviews

4.87568 star

Total 36 Negative Reviews

Allē App Complaints & User Negative Comments 2023

Allē app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Allē? Can you share your negative thoughts about allē?

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Allē for Negative User Reviews

Doesn’t workSends you to Brilliant Distinctions to change your password then B. D. Sends you back to Allē. Unable to accomplish anything with this app..Version: 5.2.0

DisappointingThis app is extremely frustrating simply because there is no access to customer support. Sure it allows you to track points, but if there’s an issue then what? Allē doesn’t provide a phone number where you can actually reach customer service. If that’s outdated then pls update..Version: 6.4.0

Back to Groupon!I was surprised at my provider’s office today to learn that Allē forces a minimum of 20 units by not allowing earning or redeeming if you get under 20 in one visit (depending on the provider). It’s because they consider 20 a full treatment. My FULL TREATMENT was 10- 3 in each DAO and 2 in each nostril for flare. Sorry, Allē but you don’t get to decide what a full treatment is. Back to Groupons or finding a different provider since Allē is now useless.Version: 7.12.0

Worst app everLog in is futile as sized improperly for use on mobile ios site. Site freezes and has no tech support available except by phone. Waste of time..Version: 7.15.0

Worst app ever- need to go back to BDHave been unable to access my account multiple times. Have had to reset my account password and keep running into same problem. Takes forever to get into app so have been unable to use my points for any appointments bc it won’t load. This app is GARBAGE.Version: 5.3.0

Can’t create a passwordWhen I get to the password screen there is no box to put my password in. I even updated the app. I have an iPhone 13 max pro. I’ll change my review if someone can plz help fix this problem. I should have a bunch of points!.Version: 7.9.0

Never worksApp never recognizes my password. Constantly changing it and immediately try to login with app and it gives me an error message saying password is incorrect. Not worth the trouble..Version: 5.2.0

Doesn’t workMy points have disappeared. Shows nothing from my old account, but it used to. Needs a major update..Version: 6.2.0

You Cannot Open this AppI have had a Brilliant Distinctions account for several years at the same plastic surgery practice. No matter what I do I cannot access either my Brilliant Distinctions old account password or establish a new password with the Alle app. I know I have accrued points over the last year that I cannot access. Apparently I will have to contact Allergen corporate directly or have my doctor's office do so. This app is worthless..Version: 5.4.0

Going BackwardsHorrible app. Not user friendly at all. No way to use your points! Can’t even schedule appointments..Version: 5.2.0

App never works it’s a scamIt won’t let me reset my password. I keep clicking to send a verification to both my phone number and email on different occasions, but it never sends. It won’t let me make a new account since my phone number is already linked to the account I can’t access. I even bought a new iPhone 12 and reinstalled the app and it still doesn’t work. I don’t see how this app has any good reviews..Version: 5.6.0

App works only 30% of the timeThis app rarely works. More than 80% of the time it doesn’t accept my password and I have to keep resetting it and that is if the send a link and most times they don’t. When I want to use the app at the time of my appointment it rarely opens and I cannot add in my points. I’m going to look for another app..Version: 5.2.0

Never have deals like the previous app BDWhen I had Brilliant Distinctions, they would have deals quarterly at least! Allē never has any deals. I follow them on social media and have notifications on the app. I get nothing. Very disappointed..Version: 7.4.0

Does not workI downloaded this because a friend recommended it. But I can’t even make an account because it tells me that my number is not valid..Version: 7.8.0

Can’t get past creating a password.Trying to sign up, get to the password creation page, can’t scroll down to agree with terms and continue. This must be why I didn’t sign up before. Please fix this bug—iOS.Version: 7.11.0

Won’t allow account setupDid you test this on iphone 7? It does not allow me to create a pw during account creation. The continue button doesn’t light or function..Version: 7.5.0

I don’t want to call customer service I don’t have timeI wish this app would work-it is just too inefficient and faulty. I have zero time to spend on customer service phone calls, so I find it insulting you released the app before it worked properly for all. It’s a great idea, but do the hard work and make it efficient. In this era, it’s poor business practice to direct customers from the app to the phone..Version: 5.4.0

App won’t take my password!!!The app is terrible it never takes my password!!.Version: 5.3.0

Not really savingI miss brilliant distinctions the app had way more offers and bigger point rewards. Since switching over to alle almost 2 years ago I probably got 2 maybe 3 “special” offers. Use to be able to earn 30$ points with juvederm voluma now with the alle app they give you 20$. Use to be able to refer friends and watch videos and earn points. Saved more with the old app. Not much savings with Alle..Version: 7.11.0

Can’t get app to workThis app has giant font and I can’t get it to work. The old system was much better..Version: 7.7.0

Useless/doesn’t allow you to log inI’ve tried multiple times to log in, failure each time. Changed my password and still couldn’t log in. Ridiculous..Version: 5.5.0

Won’t let me into my account!!!!This is the worst ever! I have switched from BrilliantDistinctions to this account and now can’t access it. Worst ever!! Hate it. Will be looking for new products also. Too bad they changed, I lost a LOT of points!!.Version: 5.2.0

Worst app everIt won’t let me sign In I have to reset my pass word every time, it did not roll over my bd points. Worst switch!!!!.Version: 5.2.0

Gift cardsWould be nice if you buy a gift card if it would automatically upload to the app.Version: 5.4.0

The app is not working.I downloaded the app and tried to register but when it comes to the section “create your password” nothing happens. Pls fix it so that I can register. Thanks.Version: 7.17.0

Allegan is a ripoff!Had a Brillant Distinctions account. When I tried to login with my established Email/password, it says “this account has been migrated, please login from Allē”. When I tried to login on Allē it neither accepts my password nor allows me to change it. Once again - Allegan is a RIPOFF!.Version: 5.7.0

Doesn’t work.Doesn’t accept my password even though it works on the website. Garbage..Version: 5.2.0

How do I find a provider?Awful, awful app. Brilliant Distinctions was way better. How the heck do I find a participating provider??.Version: 5.2.0

Won’t even let me set a passwordCan’t get past the set password prompt. Met all requirements but continue button won’t work. I’ve reinstalled the app multiple times. So frustrating.Version: 7.5.0

Useless appUnlike the brilliant distinction app you can’t earn extra points for watching videos, learning about new products or referrals so why bother downloading the app and using phone space. I’ll just use the website to check balances ..Version: 6.3.0

No point transferMy points didn’t transfer..Version: 7.3.0

Doesn’t work at allCan’t even login. Please fix...need to use my points.Version: 5.2.0

Can’t create accountCan’t put in a password, therefore can’t create an account. Worthless.Version: 6.3.0

Impossible to Log InThe app doesn’t render and is not mobile responsive. The user name and password fields are hidden by the directions. Very frustrating.Version: 5.2.0

Sub par loyalty programAllergan has a history of running great promotional deals / coupons towards their various products. However, since the introduction of this new Allē app the coupons are few and far between, and downright insulting - a $5 off coupon using Allē flash?! It’s almost like they’re laughing scornfully at their own clients. This faithful Allergan customer is *NOT* impressed..Version: 7.13.0

PointsThey said my points would be transferred. I don’t see any of my transactions on here and I’ve had this a long time and use it regularly. It’s to bad. I wish they would fix this..Version: 5.2.0

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