Caesars Rewards Resort Offers Negative Reviews

Caesars Rewards Resort Offers App Complaints & User Negative Comments 2024

Caesars Rewards Resort Offers app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Caesars Rewards Resort Offers? Can you share your negative thoughts about caesars rewards resort offers?

Caesars Rewards Resort Offers for Negative User Reviews

✓ Not working properlyEvery time I go into the app on my iPad, it starts to load and than flips to my Caesar’s card and I can’t do anything..Cloudy58Version: 8.6.0

✓ Terrible updateUpdate: The newest version (6.0.3) has fixed most of my original complaints below, but daily sweepstakes offers still do not consistently appear in the offers tab. I had to refresh my offers six times this morning, and log out and back in, before they finally appeared. This new version loads much slower than the old one, forcing you to watch the same slide show over and over, each time you open the app. Furthermore, contest offers, which you should be able to enter daily, do not load in this version, but do still load in the old version (still installed on my old phone). And the option the turn off images on the offers tab does not save, it resets each time the app loads. With ~100 offers available at any given time, this makes the tab unwieldy. Please fix that setting so it saves and sticks. The one thing the app does do well, just like the superior old version, is track your tier credit and reward credit totals in real time. Definitely helpful if you’re aiming for a daily bonus..DJP519Version: 6.0.3

✓ Terrible appClunky and not easy to use. Sportsbook is very limited. When playing casino games they very rarely work, always getting error messages. Very annoying..Kokes27Version: 8.8.4

✓ Was goodDoes not work anymore please fix.Np632Version: 6.2.0

✓ Terrible, just terrible.You would think that a casino that basically prints money could afford to splurge on some basics for their app. It's near impossible to have one session with it freezing on you. Very basic things like trying to book a room takes a good 6-7 tries because the screen lags and then closes on you. Finding and activating your deals is like pulling teeth, you're better off just going onto the website, at least then it won't freeze on you. I mean, what's the point? It's an app that does not make thing easier and in the end I'll just go to a competitor's hotel. Edit: what’s with not being able to see all the hotel rooms when you sign in? I see more options when I’m not signed in than when I am..Justice242Version: 6.2.0

✓ Doesn't show TR member pricing for hotelsIf you select reservations on the bottom menu and proceed to check the rate calendar for a hotel, the prices shown are not the TR member prices. If you go through the process of booking a room it will ask you if you want to sign up for Total Rewards on the booking page even though you are already signed in through the app. I signed in to Total Rewards on a desktop and compared the hotel prices and they are lower on the desktop because it appears that the app doesn't automatically transfer your TR information to the reservations section. Please fix this, otherwise members are being overcharged when reserving a room through the app..LARL43Version: 5.6.0

✓ Worked well in pastI attempted to use an offer recently but the app is really clunky to sort across all hotels in Vegas. I called since I couldn’t compare rates - you have about 20 room types and each hotel classes are different and the app doesn’t show all of what goes with offer-only first on the list. I’ve had success with calling the number in the app late last year, but I could not get the agent to talk about the hotel offers. I listened to the sales pitch and re-pitch where she kept trying to get me to sign up for a credit card. After multiple no responses, and even when I told her I’d disconnect if she continued to try to sell the cc, she persisted. So I hung up and decided not to go to Vegas..TxTreyVersion: 6.0.1

✓ Don't waste your time !!!!I have had the total rewards credit card for about 6 years . I know this is about the app. But this is a two part review. The credit card isn't for people who carry balances!!! It has a lot of issues in itself just goggle reviews . The app it's self is Beyond worthless it constantly freezes up locks you out. When you call the total rewards number it is actually Caesars. They give you another number for the total rewards department the number of which rings and rings nobody ever answers it so on all in all this is a total waste of your time. If you're lucky enough to see the tr rates like it's been stated before they are usually higher than you can find on other sites. I wish I could give a negative star rating that's about all it's worthy of!!!!.ColbypsuVersion: 5.2.1

✓ HorribleThe new update is not user friendly at all! Horrible design, can’t find stuff you need , the offers can’t even be uploaded to the calendar just overall horrible and I’ve stopped going to the casino specifically because I can’t figure out what I was offered that day.CaseysissonVersion: 8.7.1

✓ Sudden revision looks badJust changed the app layout May 2023. It’s awful and difficult to navigate. I’ve already missed Caesars offers because of it. Bad. Go back go the layout it was.JimmyCipsVersion: 8.6.0

✓ Harrah’s CherokeeO It was an over priced experience we have been here before and we got very little in compensation for being a rewards member. We usually got some comp nights . I can understand on a Friday night but the rest was way to much for what the hotel offers. I got better comps going out to vegas. This use to be a nice location to come play just won’t be back at these prices. Lots of construction going and the staff was still very good . The valet parking was ridiculous Friday night and the signage for directions are especially bad at night and confusing since there is two completely different hotels ..Lost6Version: 7.7.0

✓ Does not workI’ve used this app twice and it’s great but now it doesn’t want to open! Haven’t been able to use it for about a month now. ...would receive 5 if it worked.Kbens1Version: 6.2.0

✓ Room booking.I just tried using this app to book a room and when I was prompted to select number of nights for the stay it seemed that the screen switched over to a web view rather then continuing in the normal app screen. The screen shrunk down to only show in the left side of my phone screen and the right side of my phone screen was all blacked out. I tried selecting the number of nights from the small drop down option and the screen froze. The only option was to close the entire screen which led me back to the app home screen. And now i am trying to submit my review and it keeps asking me for a nickname that will be attached to my review. I tried four different nicknames and it keeps telling me that nickname is already being used and to try again and it won’t let me submit my review without the nickname. This is ridiculous..Fixtheapp1Version: 6.0.4

✓ No matter how and when I played. Since my son , started me playingI never received free play, or any type of incentive to continue to play at Caesar, my sister from NY, and her corporate union was here about 2weeks ago, and will be returning next month, with all of the money that was spent. We received nothing! I love Planet Hollywood and Paris, the better Caesar properties. I guess it’s true, after being here 8 months, hearing people say this about Caesar’s … give everyday locals nothing, I believe that…only high rollers win there is true. Do ever think, that with the way Covid-19 is making everything shut down again, who will be here giving you support…THE LOCALS!.Ms. Peaches#1Version: 7.3.0

✓ TR app can be better in 2019Love having access to card - struggle w wallet. Love monitoring real time T/R credits, wished it distinguished bonus pts, table pts, and slot pts. Especially if one is monitoring single day play for bonuses in real time. Love messages - but wish could delete with reading, I am OCD and hate the numbers can’t rid of Love offer access, but most current ones should logically populate on top first, may disable this feature especially ones w multiples hate having. To click twice Love having my room number and confirmation number front and center Love food choice listings Wish they had a slot machine locator once in casino, likes what’s on floor Wished there were a countdown to bonus levels while playing like on the slot machines when playing Wished it had a daily/detailed accounting of play for verification Listed upcoming shows Thanks in advanced for listening SDB.BynoemommyVersion: 5.6.1

✓ What happened to AppWhy do companies keep changing the Apps. ? They make things less user friendly, it’s confusing. My Face ID don’t work, says my password is wrong. Try to Change it, says not acceptable. The only way I can now use it is through the email, where I changed my password to what was suggested. Now that won’t work either, have to click the to “view my account “ in my email. this is unacceptable for a company like you. What was wrong with showing all the offers and we scroll through it. Delete what’s expired or what we won’t use. So disappointed. I wasted so much time trying to figure this out!!.Still, No nickname availableVersion: 8.7.1

✓ Message Bug and UI NitpickingUpdate: I’m going to downgrade a star because the notification badge on the app icon won’t go away even when I have no messages. I’m turning badge notifications off until this is fixed. A lot of the time, my inbox shows I have an unread message, but when I go in to view, there are no messages. The “Accept Offer” sits a little too low on the iPhone X. Settings say Touch ID instead of Face ID on iPhone X. The sting that tells me when my profile was last updated on the “MY TR” tab isn’t centered and is too close to the “i” button. The “Filters” modal view controller on the “Offers” tab isn’t optimized for iPhone X’s screen and looks awkward. When viewing details of “Our Top Picks” on the “Do & See” tab, scrolling up slowly causes the header to flicker. Also, the picture getting squished is kind of awkward. Put the gallery in a UIView, clip to bounds, constrain center, equal widths and heights, would probably look better. I really noticed some solid improvements with under the hood optimizations over the past year, so good job. The app is useful and great. I feel like offering my two cents could make it even better..BlarmoshlashkinVersion: 5.5.1

✓ No more fun with this appNo more fun with this app. Bad UI, no good offers, everything just went wrong.GyhanggamilVersion: 8.7.8

✓ I hate what they did to this appThe offers section of this app now is terrible. Not user friendly at all. I can’t tell what the new offers are. Also it messes up your next reservation listing for the hotel. I have used this app for years and am very disappointed in these changes..EmfoofooVersion: 8.7.0

✓ Check In/Out with AppI really like the convenience of the check-in/check-out link in the app, however you have to know your confirmation number of your reservation before trying to do so. When I get my confirmation email after booking, it doesn’t show the number. The check-in email doesn’t show the number. The only place it shows you the number is in the app under reservations, and it’s only available before you check-in. So, no way to retrieve the number for checking out. It’s very frustrating to always need your confirmation number if it’s not easy to retrieve. Please add an easier way to check-in/out on the app without having to have that number. I also tried doing the express kiosk at the property to check in and AGAIN had to have my confirmation number. It was a real inconvenience!.KGBOWVersion: 5.6.1

✓ Latest Revision is User HostileThe latest revision sucks big time. The Offers page went from a user friendly calendar interactive screen to a pointless grid based user hostile screen that only shows 4 offers at a time and forces multiple clicks to see more offers. Not only that, it no longer interacts with your calendar. Grid displays are meant to allow additional information with icons/images. These grids do nothing, look ugly and provide less information. I don’t know why they killed a perfectly good app. So disappointed..Lloyd1oveVersion: 8.7.1

✓ App won’t open!!Ever since the update I can’t open the app. It keeps saying there is an issue! Other than that I love this app!! Would be 5 stars if it worked!!.No other nicknames available1Version: 6.1.4

✓ Stopped workingWhen launching message says “something went wrong (fpf1)” Please fix this issue!!.BshendiVersion: 6.2.0

✓ Used to be good before updateUsed to be easy to view offers from your local casino. Now all I see is stuff for Vegas and no option to filter for my local caesars casino. Destination doesn’t even show up.Grreat app!Version: 6.4.1

✓ Not loadingApp does not load since 6.1.4.Reviewer1389Version: 6.1.4

✓ Stopped working!Now getting an fpff3 error code when I open the app, I hope it gets fixed soon!.CountryFanJulesVersion: 6.3.1

✓ Rack rateReceived an offer for $134 when we attempted to book a room the rate changed to $445?.Rack RateVersion: 6.1.4

✓ UnhappyCaesars is ok but to many card levels with not much difference between the Diamond level rewards. Had high hopes when the Carano family took over with their partners as we were one away from the highest level at Silver Legacy(The Row) El Dorado Resorts. However , when the Carano took over Caesars, our linked cards- combined points we were spilt apart so now individual accounts with less points and we moved downward in card level because The Row had 5 levels and Caesars has 6. So we were downgraded. Yes I am whining. We worked hard to build up our Row card level and this was how loyal customers are rewarded. Less benefits , more tiers. Should have seen this coming when The Row started cutting benefits and closing restaurants and employees started leaving before the takeover of Caesars. Maybe El Dorado Resorts / Silver Legacy will reach out if we matter. M Life and others might be looking better..SlotpkayerVersion: 7.8.1

✓ RidiculousMy account went inactive because I don’t travel a lot, but when trying to sign in to book a reservation I get a message saying my account is inactive and I need to go to a casino to re-activate it. I called support and even they can’t activate it and tell me I have to go to a casino to activate it. It’s pretty clear you don’t want people using your service if you can’t do something as simple as reactivity my account so I can book a stupid reservation. Yeah, I’ll drive all the way to Nevada to re-activate my account and book the reservation.....then drive all the way back home and drive all the way back for my trip. You people clearly don’t use your own ridiculous system or clearly don’t want to help people use it. Just plain stupid. So, it’s clear you don’t want my business so I’ll go give it to someone else. Thanks for nothing. This stupidness is probably exactly why I wasn’t using this program..BearscoutVersion: 5.2.1

✓ Deleted until the message notification is fixedA pet peeve of mine is the red notification number that shows up next to my apps on iPhone. My OCD requires me to click the app and clear the notification. Apps that continue to give me needless notifications are deleted. This app in particular will show that there are say 3 notifications. I open the app and go to the messages/inbox. Sometimes there will be a message, sometimes not. When there is a message, I will read and delete it, but even if it deletes (which it often doesn’t) the notification alert will remain. I love Harrah’s, and this doesn’t impact the fun I will have at their casinos, hotels, or in playing their games online: it just means that I have deleted their app because it is a pain in my tuckus. That is all..Mildog6Version: 5.4.2

✓ RewardsI like the free rooms and free melas. I’m a diamond plus member /just about elite. My biggest issue is getting more free play and being a member of my status. My monthly free play - is bad for my rating but to lose 5 figs n a month or two and getting no added free play is hard to swallow. I get 15% free play from my perks , on any given day or week. It will give 15% free play is you lose a k. I get 150 that afternoon. This program reward those that are starting their gambling careers and moving through the levels very nicely. But it seems that you take of the level runners and elite but could care less about those that have 60,000 tier points. Just being real real honest. I get zero from my host : I wish I could get re referred out, I mihht come back and get my 12k a month with you, Insteak iof anither place. Please help and my aunt is the exact same level and gets handed way way more comps than me and she is about 9 k behind me.. thx.CP SXVersion: 8.5.1

✓ Terrible updateThis app used to be smooth and easy to access, after the update this year it's very difficult to find my promotions and hotels in Canada. Why fix something that wasn't broken ? What a waste.WilleasterVersion: 8.7.8

Caesars Rewards Resort Offers works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Caesars Rewards Resort Offers.