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Rakuten: Cash Back & Deals App Complaints & User Negative Comments 2024
Rakuten: Cash Back & Deals app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using Rakuten: Cash Back & Deals? Can you share your negative thoughts about rakuten: cash back & deals?
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Rakuten: Cash Back & Deals for Negative User Reviews
✓ Failed to deliver on larger rebatesSo I’ve been using Ebates for 6 years now. This is the first time where I feel like they aren’t what they were. Is it because they are now owned by Rakuten? Around last Thanksgiving, few days before and also on Black Friday I purchased some things from J Crew totaling almost $400. The rebate was 6% - I even have the email Ebates sent me advertising this. Well- one order never came through. I sent them multiple “missing cashback” messages to no avail. And I just noticed the second order, they’re showing I only spent $35 so they are rebating me back $3.50 even though my entire order was $175. The funny thing is Ebates has no problems when the rebate amount is less then $10. In the same month, I bought an area rug for $291 and they had no trouble issuing its rebate of $5. Your business promises that in exchange for us going through your website, you will rebate us a portion of our purchase, the assumption is *everytime*, NOT *sometimes*. Those are the goods you advertised. In exchange, I assume these retail companies are paying you a commission for bringing them more business. I went through Ebates anticipating money back. You didn’t deliver. There’s absolutely no incentive for me to continue shopping through Ebates. The last thing I want to do is lend support to and propagate a business that *selectively* chooses when to fulfill its promise..Version: 5.4.0
✓ Has its own schedule…I’ve tried using the Rakuten Canada app a few times and it’s got a mind or an agenda of its own. Very frustrating when you want to quickly and easily purchase something! Also difficult to navigate to the Shopping Cart after adding items..Version: 9.15.0
✓ No rebatesWas an awesome App before Rakuten! Now I rarely get money back on my orders..Version: 8.2.1
✓ The referral bonus is a scamI successfully referred my friend and we both got $30. However, Rakuten deleted the money from both of our accounts and are not providing any help to get them back..Version: 9.34.0
✓ Canada - this is NOT what you wantThis is for Rakuten.com, not Rakuten.ca. Canada do not download. I wish it explained that clearly somewhere. Once downloaded it does not clearly let you sign into your .ca account to link. Very sad..Version: 9.36.0
✓ Canadian vs USADownloaded the app from the Canadian AppStore and noticed it sends me to the USA site. Almost used it by booking on expedia. No way to switch to Canadian rakuten site.Version: 10.13.0
✓ Cannot change countryHow to change US to CA.Version: 9.26.0
✓ ThiefI referred 2 people at which time they were offering $40 per referral, both of which made the required purchases. The first referral I made showed up on my account as completed and my account showed the $40 and the second referral showed pending even thought that person completed her required purchase. She received email indicating she was going to get $40 because she met the required purchase. When I questioned why it was showing pending they said they didn’t recognize the email which was the same email she received information back from them, indicating that she met the requirements and would be getting the $40. Next thing I noticed they removed both my completed referral payment of $40 and the pending $40. I didn’t send a message indicating that I lost that first referral payment and I didn’t understand why and they said I’m not allowed to have more than one account but I only have one account. now I’m noticing both of those referrals are back on my account showing pending but I have yet to get my money and yet the first person I referred already received her check. I’m so disappointed in this app. It’s obvious that they can give it to you and then take it right back and you have no control over it..Version: 10.21.8
✓ Doesn’t always workI recently made a fairly big purchase through the app. The Ebates banner was on my top left screen so I knew I was in their system. I spent a good hour filling out all the info on a flower delivery website for an amazing 30% cash back. After all was said and done Ebate’s system didn’t register my transaction. I sent them screen shots with proof of everything in order for them to make it right. No response. So disappointed. ALSO, there were times I clicked on their links to stores to shop through. It doesn’t always work. I would notice that their “Ebates” banner would not be there despite using their “activated” links. I would have to go back and click on them again then cross my fingers that it would work. Ugh Ebates. Ugh. Update: They finally responded and fixed the missing cash back BUT why did this even happen? Thank goodness I had taken screen shots of my transaction details otherwise I would have been out of luck. Again.... make sure that banner is at the top left corner before checking out and be sure to make it quick because apparently the system kicks you out after a bit. And the biggest tip ... take a screen shot of your receipts/transactions. -_-.Version: 4.27.0
✓ Dishonest and unrealisticThere are so many clauses, so many little details, even if you manage to get cash back they will skimp on it and give you less and find reasons to do so. Extremely dishonest app and service. Try Drop... I’ve never had even 1 issue with Drop and with Rakuten I have to follow up with them after EVERY purchase.Version: 8.1.0
✓ $.23 on a $230 itemNot worth the paper the chq would be written on.Version: 7.1.9
✓ Going downhillCan someone tell me why I’ve had to notify customer service every time I make a purchase and it doesn’t show up in my ‘Shopping trips’? I even give it 3-5 business days. Ever since they switched from EBates I’ve had this issue. Before it was quite seamless..Version: 7.15.0
✓ The worstThis company used to be good when it was called ebates. They tried to tell me that I was only getting back 3 percent back on an order that was over 200$ from clearly contacts .. it was set at 10 percent. After several emails they finally agreed upon the 10 percent. They are crooks do not use this site..Version: 7.16.1
✓ App Changed for the WorseI’ve been using e-bates for several years now after being turned onto it by my mom and sister. I even convinced my boyfriend (now husband). We haven’t made any purchases in a while and just ordered vitamins from The Vitamin Shoppe. My husband has done this before with no problems. This time he was so frustrated trying to use the Rakuten app! I ended up doing it for him and saw why he was so frustrated. The app has changed considerably since we last used it. It used to have very straightforward menus and navigation. Now it’s difficult to find the store you want to shop at. There used to be buttons at the bottom of the screen; one to see shops in alphabetical order or by type, another that listed your favorite shops, etc. This is now gone and has been replaced with a jumble of information. When I finally got to The Vitamin Shoppe site, the app froze up at least four times as I was navigating to the items I wanted to purchase and put them in my cart. I had to close and reopen the app numerous times to make the purchase. Please go back to your straightforward, less busy, less lockup-prone app..Version: 7.11.1
✓ App & Store Websites FreezingI am a huge Ebates/Rakuten fan and have told family & friends about the website and app for years; However, the changes and updates, that have taken place over the past months have stopped my usage of the app almost completely. The changes that occurred months ago, that changed the flow and setup of the stores on the app, made finding information on stores with information on stores offering “in store cash back” hard to locate. In the past, this was an option I chose quite frequently, now it’s difficult to even find where that information is located. However, it is the more recent app “up-dates” that have stopped my app usage. Regardless of my WiFi strength and/or cell phone signal, every-times I’ve tried to complete a shopping transaction, the stores’ website either freezes, refuses to load or stops completely. After months of shopping ‘trips’ that have failed to completely and ended only in a great deal of frustration and where I’ve ended up making our ages elsewhere,I figure it’s not worth my time and effort to use Rakuten’s services anymore. Such a disappointment!.Version: 7.16.1
✓ Garbage appKeeps telling me my log in is incorrect for the shopping site I’m trying to log in to when I just changed my password, no way it is incorrect. Tried several times..Version: 9.30.0
✓ CheatNo any cash back and many excuse, cheat.Version: 8.7.4
✓ Stands the test of timeI’m updating my positive review to gripe about the app change that immediately launches to each store instead of simply opening the deal page and showing the T&C of cash back. Yes, they are displayed before hitting “OK” and continuing to the site, but sometimes I have a choice of merchants and want to see the best offer amongst them (without being taken to the site). Once I see the offers then I can launch the store’s app if I wish. This causes extra navigation and is aggravating. I’ve been using Rakuten for a couple years, sometimes more than others. All offers have qualifying criteria easily available and cash back posts quickly from most vendors. Rebates paid promptly each quarter. I contacted CS once about an offer and the replies and prompt and helpful. This is one of the first and the largest clearinghouse of rebates and it may not pay as much as other apps, but I learned my lesson after buying a high ticket item with a competitor and due to purposely-restrictive rules, I never received the cash..Version: 8.7.9
✓ Terrible experienceI joined Rakuten using a friend's referral link and made a qualifying first purchase. The time for my payment came around but suddenly my balance had disappeared and showed $0 instead of the $30 I had earned. It required numerous emails to Rakuten support, in which two different people were replying to me. The first person replying kept telling me I would not get a payment for three months and also that it would only be $5. The second person replying told me that I would be getting the $30 in 5 days. These conflicting answers combined with the amount of time and effort it took to finally resolve the issue left me with zero confidence to do any further business with Rakuten. From reading other reviews here, I’m sad to see that my experience is not unique. You should have a much more organized and consistent business model as well as better trained customer service representatives. I will be sure to warn everyone I know not to bother with Rakuten as the hassle is not worth what you may or may not get. If one person reads this and avoids this company then my experience was worth it to save the next person from going through what I did..Version: 9.17.5
✓ Customer serviceTheir customer service is the worst. I referred a few friends for their referral reward and my friend and I met the qualifications and did not receive anything. When we tried reaching out for help they first told us she did not qualify. After reviewing her purchase they ended up giving us our $30 but took it back the next day. When I asked what had occurred, they accused me of making multiple accounts to receive the $30. I referred my mom, my boyfriend and my sister. I thought the point of referring people was for your friends and family to enjoy the app as well, especially right now during the Christmas shopping. If they do not want to reward the people for the program they advertise, what’s the point of advertising the reward? Now they’re just ignoring my emails, and I’m also missing cash back from shopping. I’ve read the reviews and noticed that they’re doing the same to everyone else. Horrible customer service. There’s another app that has better cash back deals, use that one instead..Version: 9.42.7
✓ Ebates->RakutenEarlier this year I started using Ebates. It was going great and I got several of my family members using it. Since the switch to Rakuten I have had several issues. First it kept asking me to confirm my account for security reasons. No problem, I had to do that before and there were no issues. But this time it will have me confirm my account, but as soon as I click the account button, it will ask me to confirm it again (even when it was just confirmed). When it does let my account work, all of my cash back has disappeared (and on my next check I was supposed to receive over $60). I finally decided to sign out and sign back in. It keeps telling me I have the wrong password (I have it saved and update them if I do change it, so it shouldn’t be wrong), and when I requested a password change email, it wouldn’t send (I checked junk folders too). I have requested the email several times and it still hasn’t come. I never had any of these issues when it was still branded Ebates, and they only started once it was branded Rakuten..Version: 6.0.0
✓ Joke of a companyApp has little bugs and is hard to shop through, which would be tolerable if you actually got cash back, but it’s a joke. Made a few purchases, and every single time the company “did not provide cashback for this purchase” so you have to contact member services and convince them you actually made the purchase. My guess is that Rakuten makes their money by taking cashback payouts from companies, not giving it to the customers, and hoping that the customer just gives up. I actually feel stupid for giving them the benefit of the doubt at first..Version: 10.15.0
✓ Deactivated accountPlaced orders with 15% rebate but got 4.3% instead. After contacted Rakuten, they chose to deactivate my account and they claimed that it was because I returned several orders from the merchant which I found unreasonable. Looks like they will terminate your account if you return any orders. 👎.Version: 9.38.0
✓ A bit misleading?I have found that the cash back promotions are not always transparent, especially the inclusion/exclusion criteria. Most recent example- there’s a promotion for 15% cash back on beauty deals on Groupon. When you click the link to activate the deal, it takes you to Groupon which then displays deals under that category. I purchased 2 deals; however, when I checked my account, the cash back was missing. I went back to read fine details and didn’t find any mention, so I reached out to Rakuten and each time was told that my purchase did not qualify. I inquired where on their site is that information displayed (so I know for future purchases too); unfortunately, I received the same response from their customer service- that my purchase does not qualify. Just keep this in mind if you’re enticed by the high cash back rate advertised— and even after checking the fine print— you may still not get the cash back as advertised. I’m disappointed that their customer service was not able to provide additional support regarding this issue..Version: 9.4.1
✓ Saving on things already buying is a win!Love the concept and it’s pretty darn good in practice. The only things - sometimes the browser interface doesn’t work correctly with the store’s web site so I try to get everything I need in the cart and then open in Rakuten, but when I forget, then I lose $. Other day, chose a florist, app was being wonky, so went to Safari to get everything into cart, only to forget to go back to Rakuten to make the purchase. - Lost $6. Also, my mom hooked me up by talking this app up and sending me the referral and all that. I finally looked… mom is always right! But she never got the $30 referral credit even though I used the link… think it might’ve been bc I used Apple sign in, not my email address. But then cx service never responded to my request to resolve it. Which stinks for mom. I easily see a 5-star rating in the future though with improvements I’ve seen in even the past couple weeks..Version: 9.5.1
✓ Worst App EverHorrible Customer Service that never responds!.Version: 10.5.0
✓ It was a good app. Not so much anymoreI’ve received a few good checks from shopping on here. I do forget to go through the app first and then I wanna kick myself bc the cash back was good. Anyway the past few months I have been shopping through the app first and Macy’s has been 10% cash back a few times. Especially after thanksgiving. Every single shopping trip they did not acknowledge my 10% cash back. One trip they said I didn’t shop and gave me 0 when I did shop ! They should link our accounts like Ibotta does so we don’t miss any Cash back ! I have all proof of my shopping trips with 10% cash back and they still say no. Lol. It’s unfair. Unless they change and give us what we deserve they will lose me and I brag about them to everyone! Not anymore unfortunately. My last few shopping trips were not through them but through Ibotta. They give cash or gift cards. I already made $80 in a few months. Please change Rakuten it’s really not cool what is happening, not cool at all. :(.Version: 7.7.1
✓ After years, I am DONE!I've been using Rakuten for years (every since they were Ebates) recently I did the refer people to get $40, they signed up for me and they spent $40 so I got $40 but then like a week later I checked my account and Rakuten took away my $120 (I referred 3 people in December 2020). Later, I refered 2 more people when it went down to $20 per referal and I got my $40 but they also took that $40 away from me, they took my money AGAIN! What's the point of the referrals if you're not going to give people their money? A lot of people are having this issue with not getting paid, I'm tired of it. I will no longer be using Rakuten, I feel like I got scammed just to sign new people up!! Plus, they have changed so much. They've dropped a lot of stores and you barely get money back now because a lot of products no longer "qualify" for money back. You could spent $200 and only get $0.07 cents back. It's not worth it at all. It's a waste of time and I'm going to be closing my account after all of these wasted years. They seem like scammers now..Version: 10.11.0
✓ Site not honestThey don’t respect their amount of cash back and sometimes they didn’t add any cash back.Version: 9.35.0
✓ Negative StarsIf I could give this company negative stars, I would. This company used to be Ebates. I signed up with Ebates in 2016 to see what kind of cash back opportunity they provided. The opportunity seemed “dead” compared to others. I chose a different cashback company and cancelled my membership in 2016. I recently received an invitation for $40 cashback from Rakuten. I was excited to see what cashback opportunity was available. After I signed up and saw the cashback opportunity, I was convinced to use the service. I won’t deny that they have the best cashback deals that I have seen online, thus far. I made some purchases and was credited the cashback and $40 promo. I also couldn’t wait to share the link with others. The next time I opened the app. the $40 had disappeared from my account. My referrals thought Rakuten was not legitimate because of that action. I tried to convince them that it must be a glitch in the system. I contacted customer service and was told that they would not honor the invitation because I had previously opened an account with Ebates in 2016 and closed that account the same year. I asked them to remove my information from their company and deactivate my account if they would not honor the invitation, because I did not feel comfortable with their business practices. As of today, they still have not honored the $40 invitation and have not deactivated my account or removed my personal information from their systems..Version: 8.7.9
✓ Useless.The whole point of using this as a consumer is to receive the cash back. I (along with my wife), have not received our payment from February. After dealing with customer service, they say they have no record of my purchases from that time. We both have $25 referrals along with cash back from purchases that they say they have no record of. Don’t bother supporting this company..Version: 7.13.1
✓ Still haven’t been paidI did all my Christmas shopping through the app and never got my payment. I message customer service 3 times and got no reply..Version: 9.26.2
✓ DONT WASTE YOUR TIMEI waited and waited for my “Big Quarterly Check” and never received. This went on for over a year. Every quarter I would check. No check, no bank deposit, no paypal deposit. I contacted company: it was a “whoops, you are correct So sorry. We will correct. We will send you instructions.” The instructions: make a spreadsheet identifying each item (not total purchased), price of item (exclude shipping fee), date of purchase, store AND how it was paid: check, debit, store credit card, visa, master card. And don’t forget to include the date RECEIVED! I don’t keep a spreadsheet of every purchase I make in a year. Sometimes it is dog treats on Ebay! Yes, I could list the HUNDREDS of items I have purchased during a two-three period from my most frequent stores, but not all. But how I paid for a container of honey from Ebay, how I paid for multiple items from JC Penny, Overstock and multiple others, I would be retrieving and printing hundreds of pages -as I would need to print the entire statement for every month for every financial source I have had and then start extracting transaction data..Version: 8.13.1
✓ Something is very wrongI’m not one to usually write reviews but I am beyond fed up. I’ve used Rakuten for a few years and it started off great. However in the last year or so, I’ve noticed that my some of my purchases don’t end up registering despite me activating it. There’s also been times where the cash back I earned will disappear. I don’t shop a ton but the percentage of times stuff like this happens is pretty high. All of this results in me having to spend a lot more time babysitting my cash back and having to constantly chase after it. Most of the time I’ve been able to clear things up but other times I just give it up because it’s more trouble than it’s worth. it’s absolutely absurd how often this happens. By the looks of the reviews this has been a common occurrence for years which makes it seem like they have done little to remedy this. It absolutely should not have to be the customer’s responsibility to keep track of their mistakes. P.s. to whoever from the company is responding to all the reviews: please don’t give me the generic response of asking me to contact you. I’ve literally brought all of this up to you all every time I’ve had to chase after my cash back.Version: 10.9.1
✓ I love Rakuten(ebates) but I hate the appHonestly just got so frustrated I came here to write this review. I love Rakuten, I love earning cash back but I can’t tell you the number of times I have lost out on “hot” items because the app kept crashing. For example, I was just trying to purchase a pair of cashmere pants that were on sale for $34 (from $120) and the app crashed so much that the pants were sold out by the 5th refresh. Use Rakuten (I absolutely love the cash back program) but use it on your computer!!.Version: 9.11.1
✓ A waste of timeLet me start by saying most of my transactions are always “pending” for long time and I don’t receive a cash back from them. The company does nothing about it when you report them individually through this app (and that option is not even available for every transaction), but when you have a ton of transactions to report missing cash back from, then becomes an impossible. There is no way to contact customer service about cash back missing from a large amount of transactions. Very convenient for the company. No way to contact this company through this app. No customer service email, no phone number, but the app does have an automated robot that does not understand basic sentences. And now the app doesn’t let you report cash back from just clicking on each transaction pending regardless of how old the transaction is. Just crap. Do yourself a favor and research their competition. There is no reason to be tortured looking over and over for your cash back when the company should be the one on top of it, cause, you know, you can just go somewhere else to get cash back on your purchases..Version: 9.29.5
✓ Not all what it’s cracked up to beI was excited to be able to “earn” money back on items that I needed (or maybe wanted) to purchase. Sadly, more often than not most of “shopping trips” were lost. Many still showed up but I had to contact them and have them look into what happened. I was having to keep a ledger of the items, stores, dates, shopping trip numbers and whether I received credit for it. You couldn’t contact them too soon because some stores take much longer to give the necessary info before they can credit your account. Basically, it is very easy to forget about some of them, especially when you only have access to view your shopping trips for a limited amount of time. Then I’ve come to learn that sometimes the store feels that it doesn’t fit their requirements so they don’t approve it! I make sure to read all the fine print and bought within the guidelines and nothing. I was told, it’s the company’s doing. I wouldn’t waste too much time or expect to get a lot of money back from this company..Version: 6.2.0
✓ Terrible AppI have not received any cash back for 2023, and I have definitely earned some (they owe me over 100$) I use the app, and shop on it, every couple of weeks. Customer service can never be reached, it’s atrocious, I feel totally ripped off! I have been using this app for a long time, I joined years ago when it was still Ebates. Very disappointing!.Version: 10.17.0
✓ Complete scam!Never had an issue with Ebates/Rakuten till now. Within 1 week I had 2 larger shopping trips where, for whatever reason, my Cash Back didn’t get applied to my account, The first time I hit “Missing Cash Back” and filled in all the info. Within seconds my cash back was applied to my account. Cool! Worked great. A week later, I had another large shopping trip never get credited to my account. Thankfully I kept the email I received from Rakuten (the “Congratulations—your shopping trip is complete. Your cash back will be applied to your account within 1 week”. ) email. I again filled out the “Missing Cash Back”, but this time got a response that the cash back would not be credited for possibly one of about 12 different reasons mentioned in the automated email. None of which applied to my order. I responded asking for an EXACT reason my cash back was being denied, as there was absolutely no reason it should have been. I got a response the next day saying they were forwarding my issue off to another level to look at. That was a 5 days ago. Still can not get anyone to respond with a status. I even forwarded them the email I received FROM RAKUTEN telling me the Cash Back would be applied. Nothing. Crickets. If this was a couple bucks I wouldn’t care, but it is $60 worth of cash back. Seems a little too coincidental that this happened on a $60 cash back order vs. a $6 one. Never using them again!.Version: 10.21.9
✓ Absolutely terrible appThe app continuously crashes and freezes. It’s not compatible with other retailer apps so it’s quite inconvenient when trying to log in, creating a loop over and over of trying to sign in the retailers account. The extension doesn’t help either and is a bigger pain to try to manage. So much for easy shopping. The headache is not worth the cents you get back not to mention rakuten gets all your information if you allow them to..Version: 9.17.6
✓ Rakuten refuses to give referral bonusI can’t help but wonder if this is a scam. I was initially so excited, so I referred 4 people. With each referral and my own referral, the sign up bonus will show up in my account, only to disappear a week or two later. I’ve had to email each time to have it come back. It makes me suspicious about this app, especially since they aren’t very good at responding. I will not refer anyone else until this situation is fixed and I feel assured that this problem is fixed. In fact, until then, I will actively advice AGAINST using this app. Update: Rakuten emailed me to inform me that I can’t have more than one user. I explained I DO NOT have more than one account. I live on a campus of 1,000 people, which is why some of my referrals have the same address as me (which I did include my room number so that shouldn’t matter). They have not responded and are now ignoring all of my attempts to reach out. They are also telling all of my friends on campus that I referred or the one that referred me the same thing. They also explained that these are different households. Rakuten will not respond or follow up their end of the referral process. I am now shopping for a different cash back app that is more cooperative and easier to communicate with (Rakuten ONLY allows email), after which we will all be switching. My advice - go with a different app. This company is dishonest and uncooperative..Version: 9.17.4
✓ Never receive the large amountsI have been with them since Ebates. I have noticed that the customer service has become poor. I can NEVER speak with anyone lately, monies missing a lot or amounts added are lower than the percentages for that date. So I take pictures of the percentages at purchase… it’s unfortunate that I have to do that but it’s also unfortunate that I actually have to use the photos to send them each time my amounts are low. I had money “purposely” removed after complaining about missing money! And again have to contact them about more missing money! When I make larger purchases ie purchase for a washer and dryer over $3000 and was supposed to receive over $300. There’s an excuse for not receiving it or over $5000 for a trip and is supposed to receive over $500 for flight, hotel and car rental… the excuses is “that the merchant has not confirmed” so for that reason Ebates or Rakuten refuses to pay! THAT IS NOT RIGHT OR PROFESSIONAL… especially when now you have commercials advertising how you pay… also I’ve referred several people and yet to be paid!!!!.Version: 10.21.12
✓ Not for CanadaSafari Extension doesn’t work in Canada. Keep redirecting to US site.Version: 9.27.0
✓ CCIt’s very difficult to get my cash back from shopping channel. It’s been now three months and I’m still waiting. Is there a problem? Are we living in the Stone Age? I think something is wrong but nobody’s contacting me. Secondly made a purchase from Aldo and I also didn’t receive cash back put in a complaint nobody’s gotten back to me the service has really deteriorated. I don’t know if they’re shortstaffed or they just don’t care about their clients, considering the amount of advertising y’all do on TV and other social medias you would think you would be that you would be quick to resolve the customers issue, especially the small amounts reconsidering this whole Rakuten thing.Version: 10.11.0
✓ Never trustAfter installing i have sent refer code to some of my friends and they do first their purchases, so the app give me 30$ for each one, but I couldn’t reedem it and they block my account… never trust to this app..Version: 10.17.1
✓ Misleading 🤬🤬🤬They will email you about the rebate amount but it never shows up on the account unless you email them about individual transaction. this is very dishonest and time wasting. 😡😡😡.Version: 10.16.1
✓ Terrible for CanadiansThe app is beyond frustrating to use as a Canadian. All the stores default to the US sites so you have to switch to their Canadian counterparts before you can do any shopping. Then once a purchase is made, the money NEVER gets added to your account automatically. I’ve made multiple purchases and have had to contact customer service for every individual rebate, which can take months before you actually see the money. Not sure why they advertise in Canada as it’s a very difficult app to use..Version: 10.19.0
✓ Can’t sign inI haven’t been able to sign in. I followed up with two emails to the company. Didn’t receive anything back. Will not be using this again..Version: 9.17.5
✓ AwfulI used to be a devoted Ebates evangelist. I made hundreds in cash back christmas shopping and found using the app easy and worth the slightly more labor intensive shopping online. Since the switch to Rakuten I have had NOTHING but issues. The app never works to finalize orders, always error codes and because the transactions get past the point where the CC is run the pending charge hangs in my account despite me needing to exit the app, log into the sellers site directly and complete my order, losing the cash back incentive. Besides not earning a penny since the switch, my ebates, now rakuten credit card has also become a complete headache. Snafus with payments not registering, causing late fees and subsequent calla to customer service whose explanations for the errors are not only ludicrous (“your late fee was removed due to our error but it was added to your minimum payment due” ...what??) but I was hung up on after my last call disputing another billing error. I’m done with rakuten, it makes me so sad - Ebates was awesome, easy and never felt like a scam. Rakuten is a racket and I’m onto it now. Paying off the cc and calling it a day. Waste of my time and energy with zero payoff..Version: 6.1.2
✓ False advertising!!! Cash back not givenIf getting cash back from using Rakuten is just by “luck” or if the vendor “feels like giving it to you”, then maybe don’t do false advertising so I assumed purchases made thru Rakuten will be given cash back. Made a purchase at Sephora on July 6th, status of cash back kept showing “pending”, until today when I went back to check, it changed to “$0” cash back and also said “Sephora did not provide cash back for this order”... I didn’t use any coupons, discount codes or do anything funny for this order, not sure why this happens..Version: 7.19.0
✓ Amazon DeletedDuring this time of lock down you delete Amazon, how convenient 👎🏽👎🏽👎🏽👎🏽👎🏽.Version: 7.12.0
✓ HorribleImpossible app that locks you out when trying to change password and tech support is useless..Version: 9.34.0
✓ Missing cash backI will never recommend or buy anything from Rakuten again until I received my cash back. I am an old customer of Ebates and now Rakuten. I never have any issue with Ebates. I just recently purchased some items from Gilt City and spent about $2300 and Rakuten offering 15% cash back(about $400) . About 2 or 3 days after I purchased I went back to check for my cash back n it was not there. So I contacted the customer service n they said that I have two accounts, so they merged the two to one account. And Asked me to email them the order numbers and the amount. They said this will fix the problem but I have to allow it a few days. So I did, a week later I still didn’t see my cash back. I contact them once again, I spoke to the customer service and now they said that the order have not clear because it was not shipped out yet. I have to wait until it shipped. And they are not sure if will get the cash back because Thy have to wait for The store to respond back to them. And they tell me to call the store n so I did. Gilt City customer service said they have nothing to do with Rakuten, Rakuten offer the cash back. So, I got pushed back and forth . Now I feel like I have been cheated and Rakuten stole my money..Version: 7.15.0
✓ Slooooowwwww as molassesI just started using Rakuten, and while it’s a little annoying in a browser on a computer, it’s worth it. But today through the app, I wanted to take advantage of 4% back even on top of NYX’s 30% off sale. Maybe other websites perform better with it, and it certainly wouldn’t be as bad if you were making a small purchase, but I bought a lot and everything took an obscene amount of time to load. With cosmetics, 3/4 of your time is spent clicking on and looking at various shades, and when it takes 15 seconds for each of those to load, the wasted time adds up very quickly. The app also froze on me three times, forcing me to (slowly) log back in to my NYX account each time. I would have given one star, but we all love free money, and I like the fact that unlike, say, Ibotta, there’s a minimum blanket percentage back at the quite wide variety of stores that participate. In summary, it seems like a good service, but try and do your shopping on an actual computer unless you’re a fan of watching paint dry or similar activities..Version: 7.18.0
✓ Endless loops when editing infoThis app sends the user into an endless verification feedback loop when trying to change/update settings. Also has a contact us feature that seems to go nowhere as there is never a reply..Version: 9.34.0
✓ Update! A freezing mess!I just tried one more time after leaving and making this review and now I could no longer login at all. It doesn’t let me login because it says I’m inactive. So, I try to join because maybe they had me on Ebates and not this new company. Once I try to join it then says member already exists. So, I guess this app is just a lost cause now. I usually make large purchases and if there’s so many problems before even shopping then that’s not a good sign for me to trust them with such large transactions. What a shame, I enjoyed it when it lasted! Goodbye Rakuten! Last review: I used to love this app and couldn’t imaging shopping without using it. I couldn’t but to recommend others because that’s how amazing it used to be. Now, it’s just a freezing mess. As soon as I open the app I’m logged in then I select a store and it’ll ask me to re-login (why login again?? -*shrugs unnecessary) . I’ll try to re-login and it just freezes every time. I’ll close the app and try again. Still the same issue!!! Okay something has got to give! I also have missing money that I was supposed to receive the last quarter but ever since they switched companies it seems to have disappeared. There used to be proof there and suddenly it said $0. So, all around I’m very upset. I’m not giving a 1 star because I’m hoping the bugs and issues will get fixed. Also, once upon a time this was my fav app. Please fix ASAP! Apparently, there are many others having the same issues. Thanks.Version: 7.1.5
✓ Be aware you may not get what you were promisedTo start, I have used Rakuten for few years now and I have recommended them to at least 100+ people. Unfortunately as of late they have been adjusting and lower their advertised promotion percentage before payments. I have had specifically problem with purchases on Samsung store on their website. I have purchased major appliances including fridge, dishwasher and so on, on Ratuken. The last two items, dishwasher and bespoke vacuume, I purchase had 10% and 12% promotion cash back. I was awarded the right amount but right before the ch could being sent out they were changed to 3%. Contacted their support and was told their payment was approved and paid but not addressing the last minute lowering of the %. To me that’s misrepresentation. As usual once these companies get their name out they start cutting corners. Ratuken would have got 5 star as long as they fixed the issue but they completely misrepresent Be aware you may not get what you were promised..Version: 11.1.1
✓ ScammersThey cancelled my Rakuten account bc I shop too much. They stole the remaining money in my account, locked me out and told me to go elsewhere. Rude and given me no answers..Version: 8.5.2
✓ New app icon design is fuglyUnless of course you’re cheering on the British NHS. Then full marks..Version: 7.16.0
✓ Terrible for CanadiansI hate this app. There is no way to switch to the .ca site and it always links to the American sites. Create an app for Rakuten.ca !!.Version: 9.30.1
✓ Extension does not work in CanadaOnly works with Rakuten.com but not Rakuten.ca.Version: 9.39.0
✓ Poor customer serviceWow now I see, it happens not only to me. My account got deactivated with no warning, and literally no reason. I had an account and of course I tried to make my friends to download the app too, so I can have referral bonus which they promote so much. And then one day my account just got suspended. I tried to contact customer service but no response for months. I created myself a new account, and almost after couple days got deactivated again. Again without knowing what happened, of course I didn’t get any cash back. Months later my friend suggested I should use her referral link and I did, and couple days later my account got deactivated again. And of course i didn’t get any cash back. And finally customer service responded to me and said that there is abuse from my side, what abuse I didn’t understand. Also, they won’t even unsubscribe me from the email list even though I asked them directly because I can’t do it from my account. I used to love this app, but it became really privilege..Version: 10.7.1
✓ Shame on the companyWhen I was invited to use this app, it told me that I can get $20 reward, while later they cancel the reward and announced that only American user can get the reward. That’s okay! Last year, I used this app purchased on skinstore.com, and the reward was tracked soon. After 3 months, it showed that the reward was available. When I was gonna to get the reward paid, my account was unavailable and I reported it immediately. Another 30 days past, I was informed that the order cannot be confirmed. That’s ridiculous because they even didn’t resolve the locked account problem..Version: 9.0.1
✓ Does not workI have used this app for Amazon purchases and hotels.com bookings. The app does not recognize that something was bought most of the time and when you go to correct it afterwards, tracking the purchase is near impossible. Complete waste of time..Version: 7.10.1
✓ More work than it’s worthThings started out great, as usual. I was delighted to QUICKLY earn $50+ dollars on my first check. Second & third checks, however, were less than half that amount. Which was perplexing so I checked things out. Seems there were A LOT of my purchases going “unrewarded”. Therefore, I started updating the data in “MISSING CASH BACK” which is extremely time consuming. They list EVERY time you use the app, even when just browsing, as a potential for “missing cash back”. Plus you need order number and subtotal; both have to be looked up from the actual store you made your purchase from. You can imagine the amount of searching and time it takes to file a submission for each MISSING CASH BACK submission. And we aren’t talking 1 or 2, we are talking 9 - 10 monthly that fail to get rewarded. So after diligently submitting MULTIPLE requests things were moving along, although at a much less satisfying rate than my first check (hmm). Finally, the last straw fell when after my last round of Missing Cash Back submissions were all responded to with the same thing: “ your purchase was not coved!” What gives? I’ve been buying the same things the whole time. I finally gave up, at the urging of my partner, as it’s not worth the .35 cents you get (or not get) for each laboriously completed and submitted MISSING CASH form. The only thing that will be missing from now on is ME- from the Rakuten app!.Version: 9.9.0
✓ SCAM!!!!This app is a SCAM!!!! Do NOT download it! They told me if I made a purchase of $30 I would receive $30! I never received the $30. Then they said if you refer someone you get another $30, once again I never received my second $30 after referring my mother. When I confronted them about the issue they claimed that I was being fraudulent because my mother made her own account as my referral but they claim I made the account just to scam them for a referral bonus which is FALSE and they deactivated my account therefore taking away all of the money I was supposed to receive from making several purchases on their app. They’re very rude and will do anything they can not to pay you! I did NOT scam them, I did NOT make a purchase on a separate account just to receive a referral bonus. My mom also made a purchase on her app and they deactivated her account too so she also lost the money she accumulated from her own purchases as well. I regret referring her because now she lost money. Absolutely horrible customer service! Don’t waste your time or money on the false lies..Version: 11.0.0
✓ Not helpfulThis app it terrible if you have any problems. It is totally unhelpful. Edit: the below reply is misleading. Rakuten advertises phone, email, and online chat as customer service options. The phone line is unmanned and the online chat is an automated bot only. While they may answer e-mails 24/7, it took 5 days to get an initial response. That response was a copy/paste link to marketing materials on their website. After that, it was another 2 days to get another unhelpful response. All that is to say, this app is 100% unhelpful if you have a problem. You have to go through e-mail. Further, the app does not retain records of referral bonuses that have been applied and once visible in the app if Rakuten decides to take them away from you. That is important because if Rakuten takes a referral bonus away, they require the referred person, not me, to contact them to clear up the issue. However, they will not tell you who the referred person is because of their “privacy policy.” If the app retained info on removed referral bonuses, I could do that. But since the info is no longer there I cannot..Version: 11.0.0
✓ Only works half the timeI used to love this shopping app when it was Ebates and I never shopped without using the app but now that it transitioned to Rakuten the app is horrible. Whenever I shop online I always use PayPal as my method of payment and have never had any problems until the recent change. I log into a store, then choose PayPal as my method of payment, and then “Cannot connect to merchant” pops up so I log out of Rakuten, log back into my preferred store, choose PayPal as my method of payment and my purchase actually goes through but unfortunately it doesn’t go through Rakuten so no rewards back to me. I have noticed this happens every time Rakuten offers double cash back, my purchases never connect to the merchant. I am so tired of the frustration of logging in and shopping only to have to redo everything so my transactions can go through. I have decided to delete my Rakuten app and I’m now looking on the App Store for another savings/rewards app. I used to refer everyone I talked to but now I wouldn’t recommend this app due to the frustrations I have..Version: 7.8.1
✓ Complete scamComplete scam especially for big % cashback and purchases. Support is not helpful too and keep on not working to remediate cashback issue. Dont download to save you your high blood pressure and headache..Version: 10.17.0
✓ Liars & Crooks!They refuse to respond to multiple requests for what happened to my cash back. I booked a hotel through here and did not receive my 6% cash back. Had I known they would be crooks I would have booked through a company with a little more integrity..Version: 10.8.0
✓ Not what it used to be, at all. Missing rebates oftenI’ve been a loyal Ebates (now Rakuten) customer for the past 4 or so years with a total rebate amount of $2500 or so and have referred others as well. I have also told everyone I know about it. In the past few months, I’ve noticed that while I use this app/site the same amount as I did before, I’m only receiving emails about the shopping trips and the actual money back maybe 1 in 3 or 1 in 4 times I use it. If I look at the log of shopping trips, there are maybe 2 reimbursed out of maybe 6-8. I’m not sure what they’re doing but whatever it is probably isn’t affecting their reimbursements that they get from the merchants. I’ve seen some of their responses on here that tell others with negative experiences to “contact us about missing transactions.” We shouldn’t have to contact them about missing transactions when we’ve used their site to purchase something. They should be doing it as promised and not just applying the rebates when and if people ever contact them about it. That’s shady and I for one don’t have time to do that nor do I have the time to screenshot and keep up with everything. That’s their responsibility. So, unless it changes, I’m probably going to stop using them because at least then there won’t be an expectation from me that I’ll be getting any money back..Version: 7.8.1
✓ DelayedVery delayed in issuing your cash back. Amazon was listed for 6% cash back, we only received 1% and it was almost 2 weeks after our purchase. I wish this app was geared more towards in store purchases. Overall, not impressed.Version: 4.38.4
✓ Rakuten is rascally and deceitful websiteI don’t know what happened to my account. And now I cannot login to my account anymore. I told to my family and friends who had and used Rakuten. They also had the same issue. Now let me tell all customers a true, and this is a real thing just happened to my family and friends. This website is a scammer's website. I have joined and used this site for several years. After that I recommend it to my family and friends. They also registered and used this website. However, when the cash back on their account reached a certain amount, this site started to play rogue. I have just discovered that this website not only freezes my family, friends and my accounts, but also confiscates all the accumulated cash back. When this website obtained personal information such as my family, friends and my email information, name, phone number and address, it began to restrict and freeze the accounts of all people related to me. It turns out that this is the real purpose and marketing means of this site. It deceives us consumers. Now I don't care about the money, I just do my duty to tell the truth because it violates the basic rights of consumers. I show my personal experience to let more consumers no longer be hurt and deceived. Consumers with the same experience can call 311 to report and complain..Version: 7.14.0
✓ Love... howeveverEven when cash back is higher I only ever get 1% back. Waited to buy stuff on amazon at 6%, was rewarded 1%... every-single-time!!!!!.Version: 7.1.2
✓ Canadian users bewareDownloaded this thinking it had an option to toggle between Canada and US Rakuten. Turns out it only supports the US version and only lists US-based deals..Version: 9.37.0
✓ Never paid outI’ve been using this app for a couple years now. It’s a great concept and has a large variety of stores. My issue with this app is they never pay you out until you chase after them. Every single pay out period I have to contact them and wait to be approved to have my cash paid out. They claim to pay you out on certain days of the year automatically to either PayPal, Amazon gift card or check. I’ve yet to have this happen automatically and without a hassle..Version: 9.10.0
✓ ScammersThey’ll honour the rebate when it’s a small amount but anything over $100 and they’ll find every single way to avoid paying. Doesn’t matter how many receipts you show them or show them the activity on the Rakuten account, they always refuse to pay. They refuse to honour a $150 credit card application to Scotiabank despite Scotiabank sending me an email confirming the transaction. This platform is a scam. You’re better off using one of the others..Version: 10.12.1
🙂 Rakuten: Cash Back & Deals Positive Reviews
Rakuten: Cash Back & Deals works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Rakuten: Cash Back & Deals.
⛔ Rakuten: Cash Back & Deals Problems
