McAfee Security & Wifi Privacy App Negative ReviewsMcAfee, LLC.

McAfee Security & Wifi Privacy Negative Reviews

4.6
4.69069 star

Total 142 Negative Reviews

McAfee Security & Wifi Privacy App Complaints & User Negative Comments 2024

McAfee Security & Wifi Privacy app received 142 complaints, negative comments and reviews by users. Have you ever had a bad experience using McAfee Security & Wifi Privacy? Can you share your negative thoughts about mcafee security & wifi privacy?

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McAfee Security & Wifi Privacy for Negative User Reviews

RubbishWe have had this supposedly for almost 3yrs but my phone, which is supposed to be protected is constantly saying “ my free trial has expired “. After a lot of searching I have finally managed myself to find my subscription and get it working again. Not an easy task for an older person with not much experience with computers!! But I’m happy to say it is now working.Version: 7.3

McCaffe apThe McCaffe app is fine but I really don’t like being forced into a re-occurring charge situation. Had the account for 3 or 4 years and then out of the blue 5 minutes before Superbowl kickoff on a Sunday evening I get a message on my phone saying the bank is refusing a suspicious charge. I looked up my Visa and no charges that matched? I looked in my email and yes had a smaller amount I was notified as coming. Then as the kickoff starts game I get a phone call with a horrible connection and a foreign female voice asking if I approved the charge? At around same time my search for McCaffe scams and endless accounts are displayed. So what did I do? I simply deleted everything about this mess. Went to grocery store this morning and found my bank had closed my credit card account. Now this is my primary account for paying bills and have unknown number of re-occurring accounts. They both pointed finger at others for causing this mess. But I am done with re-occurring accounts, if it would have been fraud, I would be forced to endure endless hours getting accounts switched over. And they say we need to get better jobs to get ahead. They need to stop these re-occurring charges that lead to endless wasted hours on their customers that add -0- value..Version: 8.0.1

SadNegative 5 stars I downloaded the app just to write a review for this company because of the constant harassment I got from them on my computer which has been going on for about 6-10 months at this point 😤 and that whole time it kept advertising “30% off” at this point some one should and most likely be able to sue you for false advertisement because now I’m convinced they lowered there price but continue to advertise it as “30% off”.Version: 7.9

Not impressedIt's ok but every time you close the app you have to log in from scratch and create a new PIN ID as well as turn on all the features again. It's a hassle and annoying..Version: 1.2.5.38

Doesn’t work at allI have a fully paid McAfee subscription that is supposed to cover all my devices as well. However, on my devices after I have downloaded this useless app as directed, it constantly asks me to sign up for a free trial. There is no other option given. A subscription on your PC does not cover any other device. Will definitely not be using McAfee again after the current subscription period is over..Version: 6.1.0

It’s okay.I find the app very glitchy. It will say the vpn is connected in my iPhone settings, but when I go to the app, it isn’t connected. My account changes I make aren’t reflected on the app, so I guess they may not sync? Overall, I am not too impressed, and may consider trying out something like Nord in the future. For overall customer service, if you call in, they are nice, but sometimes rush you off the call (e.g., will run a malicious scan for only 10 mins- even if it shows malicious files, and then they abruptly stop it, and don’t let the full scan finish, which is actually 15-30 mins). Why offer a full scan, if you aren’t going to complete it?.Version: 7.9

CrashesCrashes and have to login again by finding your account number each time seems to happen each day.Version: 6.2.1

Interferes too muchThe last couple of updates have made this app completely unusable. It disconnects from home wifi all the time and stops even the most basic and safe websites loading. Make using the mobile phone almost impossible. When apple tell me I have a developers response it leads me to mcafee support pages which are a completely vanilla area with no way of (as the response from the developers suggests) working with them to resolve my problem. It’s not my problem it’s your apps problem and there are many similar reviews. Just sort it out. I will very well be changing my PC and mobile security provider now..Version: 6.7.0

Not compatible with AppleAfter I contacted support I’ve been told they know about the issues on apple products but unfortunately those issues are still not solved after months. There are issues when it turning off real time scanning automatically and it’s hard to switch on as the whole software crashing all the time. Sometimes I can’t even open it. On the mobile version same. All the time I’m logged off without reason. I’m also bit disappointed they advertise on website VPN but the thing they not support VPN for Mac I’ve got after I contacted support after purchase. VPN on mobile not optimal as well. I went to dodge web got fake notifications and have to restart mobile. But the same web I tried with different antivirus was blocked straight away.Version: 6.6.0

We tried to contact by emailCheck your developers email is not working We can send you and issue we just wasted money.Version: 6.12.3

Used to be a goodUsed to be great but lately it’s awful, it keeps blocking my phone from the home wi-fi. As soon as I return home it won’t connect to the trusted Wi-Fi and blocks the Wi-Fi. The only fix is to delete the app and reinstall then it’s ok till I have to go to work or out. It shouldn’t be this time consuming to get an app to work on your phone. If it wasn’t for the fact I had paid for a year in advance I wouldn’t bother reinstalling at all. It also can block my 4G or 3G and again the only fix is to delete the app. Please fix or I am not renewing my subscription this March :0(.Version: 6.4.0

Too focused on upsellingThis app seems entirely focused on up selling you all the things you’re not currently getting. The app should be focused I believe on showcasing what it is you are paying for rather than what you are not getting forefront on the app. I understand that there is a business model that is geared toward increasing user buy in- by uploading your contacts, and using this platform as a cloud like location for storing files. But all of the features that are forefront on the app seem to only show you what you are not getting, and what you could get if you were to upgrade. Personally I would like to see what it is I’m paying for in a detailed showcase. Yes I realize there’s a giant icon that says your last scan results- but beyond this it is a menu of items that exist beyond your subscriptions reach..Version: 4.7.0

Delete this app! It sells your dataFor a couple of weeks now I’ve been trying to work out why I’ve been getting so many calls from company’s trying to sell things ranging from double glazing through to a course in learning how to trade!? A lot of the calls are coming from Cork, Ireland and then there are loads coming from mobile phones. I’ve since gone back through my call history and looked at when the calls started in correlation with what apps I’ve downloaded. As my previous phone was hacked, I’m very conscious of what I download and now always read how the app (more so, free apps) use data. I stupidly, did not check this with this app as I assumed it’s goal is to secure your phone, however after reading their privacy policy, it turns out they sell your data to every Tom, Dick and Harry! Couldn’t believe it! Also, read at the bottom of their privacy (ha privacy) policy that their European office is in CORK, IRELAND!! I would delete immediately. I honest get harassed with about 8 calls a day and currently have about 50+ blocked numbers from the past week due to this app..Version: 4.2

Battery draining fastEver since I put McAfee on my iPhone the battery has been draining really fast even with my screen so dim & I have done everything technically possible to stop the battery from draining so fast but still my battery drains fast!!!.Version: 7.8

I don’t have the antivirus option on my of devicesOn all my other devices it has the antivirus scan option except my iphone..Version: 6.13

So i have mcafeeAlot of good features on mcafee but they have not stopped the forces of country meadow lane tomball texas these people in this neighborhood are very bad people who steal identities and mine is one when i went to the app store to rate this app it said i did not have this app but indeed i do this app let me know my data was breeched tried to call customer care spoke with them they tried to tell me the breeches were just a password breech when it was telling me that it was name breeches and where they were and they didn't have anything to do with password yes they are accurate in the breeches because i new someone has a credit card at Nordstrom i had found that on credit report now since yesterday identity thief hacker are signed up thru me on mcafee all 5 have the same wifi ip address as me cant keep them off my phone want help or something better than calling support update the hackers you were to help save me from are using the account under my name i canceled the account but they are still using as me tried to contact app developers like email said followed the link and got app support but nothing that i have not tried already.Version: 7.3

SubscriptionCan not find my subscription end date or information on which of my devices are covered by the subscription so that I can get coverage for them..Version: 7.1.1

Not really working after upgrade to ios14Hi, I’ve had generally no problems with mcafee - i have it downloaded on my computer and phone and it seems to be doing its job. However, when i updated my iphone 11 to ios 14, i suddenly noticed that my wifi suddenly randomly doesnt load. After a bit of research, i read that it could be that my mcafee vpn isnt compatible with the new update. Sure enough, after turning off the mcafee vpn, my internet connects fine. Aside from that, i have no complaints. i just hope that this gets fixed in their next app update..Version: 4.2.3

Avoid at all costI just spent 2 hours and 50 minutes of my life dealing with mediocrity and ineptitude. I am being very nice when I only use those two words. The customer service for account management is so bad that you feel like you’re in an episode of Punkd. It’s so frustrating that McAfee may actually kill me with a heart attack. You are sent to India where their employees are very kind and try to help but have less knowledge of the product than the consumer. It’s not their fault but the fault of the CEO CFO COO at McAfee Headquarters in Santa Clara, CA. They outsource to save money not realizing that we would pay a higher price for, at minimum, decent customer support. It is absolutely absurd that purchasing a subscription could be so difficult. It is unacceptable and i will never do business with this company again. I advise you to save yourself from losing years off your life by avoiding this pathetically managed organization..Version: 4.2

Terrible now, was fine beforeThe app was fine before and you could actually scan for viruses on your phone. Now like all the other recent 1 star reviews, it logs you out all the time so isn’t even working in the background and you can’t scan on demand. Absolutely useless! Please also don’t reply with your generic cut and paste reply, Mcaffe, saying you’d like to look into it - it’s clearly not an individual issue so please do some fixes and user testing of your own and release a fixed version of the app or please just put it back to how it was..Version: 6.6.0

Continually signs me out every 2 days!The app signs me out every two days! Not much use for this app. It’s family one year coverage from Bestbuy..Version: 7.5

Ap ratingIf I could give a negative 5 or 10 stars I truly would. Don't believe anything that Mcafee tells you. Especially, If it tells you that you have x number of viruses on your phone, don't believe It, It is a scam to get you to buy a highly over priced security program that is nothing more then a way to get you to give up all your information and GOD only knows what else. I thought that Mcafee was a respected company but no longer, I was told that I had 5 viruses on this phone when in reality there was nothing wrong with it except needing to have a system up date installed. The only reason that I have it on my phone now is so I can place this warning to others not to waist your time and money on it, Generally your phone came with a security program, Use it as it is the closest thing that will work well with your phone according to those who designed and built your phone. Do what you think is best for yourself and your own security, but use the phone’s or another security program that you trust before you go running off into the dark and buy into the fraudulent advertising that came in on your email or messages. Check it out first with a company you trust first. Mcafee will be removed from this phone and its site blocked soon after this review is posted.Version: 6.11.1

Exercise cautionMight be coincidence but everytime I use this app to scan with different email address they get hacking attempts couple months later. I feel like this app leaks info on the dark web.Version: 7.3

Zero StarsWhat an absolutely terrible app. If I could give zero stars I would. I downloaded and started using the app and was enjoying it. So I decided to upgrade and pay for the app to use the added features. Once I subscribed it prompted me to create an account for myself. However I used to have a Mcafee account so I selected the option to login to an existing account. The system didn't recognise my previous login details and the app crashed. When the app eventually started working again I tried to create a fresh login account but it says that I don't have an active subscription. Even though it is showing on my Subscriptions page on my iphone, so I am going to be charged..Version: 7.8

Technical issues!I purchased a package from Mcafee last week and was not able to download it or activate my account. After three calls and extensive wait times today I attempted to cancel my subscription. I was asked if they would give then a chanceTo walk me through downloading and activating my account. I agreed (mistake). Step by step I did as instructed and when I was at the next point to activate I received an error message. When I told the agent I had received the error message and gave her the number she put me on hold and came back to tell me that it’s a problem Mcafee has been having for a few days and they were working on resolving it. Little consideration from them of the time I had wasted trying to activate it. The pure frustration I was experiencing! I then asked for my refund And literally began the same process. Over 57 minutes to resolve it. That is to say to cancel. Now I am researching other programs..Version: 6.11.1

Mobile App Not workingWell was excited at first to have my phone protected. Downloaded the app then when going to the next page, error message mentioned safari can’t connect to internet. Which clearly is incorrect, had no choice to delete it. To the developers please fix all errors of this app. Continue with the fixing and moving forward hopefully it gets improved properly. Peace.Version: 7.1.2

Not Detecting iOS Software UpdateEver since I updated my iOS to iOS 13, McAfee Mobile Security has stopped detecting iOS out of date as a system threat even after I untick “Apple iOS software out of date” under the “Ignore these threats during scan:” section?.Version: 4.0.7

Total Protection Disabled While Abroad..!Got Total Protection Purchased..Work fine while in the UK however went on holidays abroad and Total Protection Went Disabled stating Subscription is expired and only basic service was available..!Didn’t figure out why that’s happened design purchasing 12 Months subscription package..? Anyway manage to Restore the purchase after landing in the UK ..!Thus got to resolve since it was important to have Total Protection with VPN and Safe Browsing while abroad..!.Version: 7.4

Worst customer service experienceI feel I have been scammed by Mcaffee. I bought an annual subscription. Something happened between the purchase and activation of the account. I received a confirmation from apple that it was bought, the money was taken from my account. However, I could not activate my subscription. I spent 45 min on the phone with McAfee representative who was not interested in seeing a confirmation of the purchase and could not find any record of the transaction. When I asked for the case reference number he simply stopped responding and the call dropped. I emailed the customer service 48 hours ago and still have not received any acknowledgment or response. I have submitted a refund request to apple. I feel I was scammed. This was a bad experience. I won’t recommend this product or company..Version: 7.6.1

Continually jamming requiring deletion & re-downloadI have McAfee (paid subscription) for my PC and have been using this on my iPhone 12 and iPad particularly while out in Spain for the last 6 weeks. The problem is the App continually jams which then prevents Wi-fi access and switches the iPhone to 4G, according to the data indicator (top right). However there is actually no access whatsoever to data, despite the indication of 4G. If you access the app and go to Wi-fi there is a continual ‘whirling wheel’ as it is unable to switch itself on. The setting was for constantly on, anyway. It keeps happening every few days. Force closing the app and reopening does NOT resolve the issue. Force hard resetting the device does NOT resolve the issue. The only solution which to me should not be necessary is to delete the app, re-instal, re-sign in, and start again. I should mention, that the minute the App is deleted, Wi-fi and 4G are immediately available, depending on choice. Not good and even less so having switched to McAfee from Norton which was seamless. Would appreciate a developer response, if you can recommend a way to fix this. Thanks..Version: 4.10.1

Not impressedRight now not impressed. Nothing is working on the app. Computer just went through a 10 min download icon no longer works you tell me. Not sure anything is even working. Can’t check status . ??????.Version: 6.11.1

Avoid this appThis app somehow bypasses Sky Shield, which I already had, but doesn’t seem to block as much, so I can now access pages which Sky Shield used to block, which makes me feel less secure. Also this app is not compatible with Mcafee’s own Safe Connect app, you have to manually disconnect one before connecting the other. Also It warns you when connected to an insecure hotspot, which you probably already knew, but offers no advice other than Disconnect Now. Thumbnails of your media in the Media safe are too blurred. So I copied all my media back out of this app, only to find the photos had all lost their dates, and were now all appearing as today. Am sincerely irritated now..Version: 3.0.3

CancelLike to cancel my subscription plse.Version: 7.2.2

BewareI had this app for 3 years and one day I noticed that different pages of the McAfee website disagreed on how many devices I had protected. After initiating a chat with support I opened the app on my phone and the first thing I saw was a message asking me if I wanted the app to keep protecting my phone when the app wasn’t open. Seriously? Isn’t that the reason for the app’s existence? I found a place in settings where I selected that option and closed the app? Later during the same support session I reopened the app and got the same message. Support offered no solution, apology, or even any acknowledgement whatsoever that such behavior might be a problem. It can’t protect your phone if it shuts itself off when you stop looking at it. That it could ever be necessary to even say that is unconscionable. Shop elsewhere.Version: 4.8.0

Piece of crapWant to get any information you have to enter a code from an email. Have an issue about one of the reports you have to get a code from the email. You have to get a code for this you have to get a code for that it’s just plain sucks.Version: 6.7.0

HiI don’t like that you have to pay.Version: 6.1.1

Vault needs improvingThat photos can’t be deleted within the vault is baffling (why is there a useless button?). Also, any gifs are turned into still images when imported. The vault is sluggish to use and there’s no option for creating folders..Version: 4.0.7

Antivirus McAfee j’ai déjà acheté seulement aidez moi à installer svpJ’ai besoin l’aide pour mieux installer mon antivirus déjà acheté svp.Version: 4.0.5

Seems like a scam just like all the othersI downloaded this app a week ago. It included with the standard free package the safe web VPN. The VPN configured and the app showed I had SAFE WEB and the Ad blocking. Today I downloaded the update. Lost the VPN PROTECTION that went to PREMIUM PAY AND AD BLOCKING TO PREMIUM PAY. LOST THE FREE WIFI GUARD. MUST ALSO PREMIUM PAY FOR THAT NOW. Funny thing is it was not showing in my app updates as a Normal app would for an update. The only reason I saw the supposed update was I went to the App Store to read about a specific feature since once you have the original app downloaded all info in your settings area is minimal and vague. It’s a waste. I believe I was scammed with the original FALSE FREE PROTECTION for a week. It’s a worthless app when they took the 2 above protections away. Really McAfee I expected better of you. Have used your stuff for years. Going to delete most likely and go back to free FYDE. THEIR free protection is FREE and doesn’t change to zero after a week..Version: 4.0

McAfee App Sent Phishing MessageI received the following alert from the McAfee App, that my Wi-Fi was under threat & I should disconnect - “1 threat found. Scan complete. [(MY WI-FI NAME)] - Your personal info is at risk, Disconnect Now!” I was uncomfortable about this message using my Wi-Fi name in a pop up, so I called McAfee & they were unaware of why this message was sent. That Representative told me that it was a Phishing attempt & to disregard the ‘email’! She sent me to Technical Support, when I explained that this alert came from the App. Tech Support was also unaware of this message, but after speaking to someone, ran me through disconnecting & reconnecting my iPhone from the Wi-Fi. As I have not had Wi-Fi trouble, there was no reconnect issue. But then, the tech told me that my PASSWORD was weak (it is very strong) & that I should change it. This felt fishy to me. I tried to tell the McAfee Tech that they should check to make sure THEIR APP hadn’t been hacked. I did not feel that they understood. I then called AppleCare to report this. AppleCare does not have an avenue to contact developers about such issues. I am hoping that McAfee will read this review and check their system. I am trying to be helpful here, and I see that someone actually responded to a previous concern..Version: 3.0.1

Shocking by McafeePlease read the reviews before you buy... My wife brought a subscription years ago and never had any problems, she paid to protect 5 devices, so we could protect all our devices, however, as the phones are getting more advance, Mcafee can’t keep up and the software/versions they use cause the iPhone 11 to not function properly. I’ve read on here the same issue I’m having that was back in 19 November, and this is still happening on the phone. Example. I’ve upgraded to iPhone 11, as got told it’s a wicked phone ( true ) however when I’m using WiFi all my Apps work fine, but as soon as I leave the house my phone doesn’t work on 4G ( EE ) After many phone calls , Apple did a share mirror view ( hooked ) on my phone and did a step by step , and after establishing that the problem was Mcafee VPN. Was told to uninstall and re install, and if same thing happens, contact Developer. Same things happened, so my wife had to contact Mcafee for the 5th time , and the agent was useless, we explained everything and he couldn’t understand that when we opened the Mcafee App to turn on safe web, it automatically turns on VPN, so after 40 minutes trying to explain to him, he then told us to install Safe Connect, but the trouble is now , the phone takes a lot of time to determine if you are using WiFi or 4G , and don’t open your Apps straight away... This becomes frustrating. So people , think twice before you buy Mcafee We definitely won’t be renewing..Version: 4.6.1

P***ed offDont recommend ive lost everything now thanks to your app photos videos the lot thanks alot NOT.Version: 1.2.5.38

Fix bugHigh i.Version: 6.11.1

No communicationI've been having $6.99 coming out of my account for while now seeking where it's coming from. I finally found out it was this app that I apparently purchased no recollection of purchasing however it's still a purchase that I still have not used because I was never contacted, or given any communication or any receipt of the usage of this particular app, hence lack of communication lack of the working lack of consideration, lack of notification so I'm yet to experience any good of this app. Hopefully it changes from today time will tell.Version: 7.9

Social media privacy managerAll of the social accounts can be synced to McAfee accept Facebook..Version: 7.9

Problems …I have McAfee Total Protection on my iMac. I also had the prior version of McAfee Security on my iPhone under the same McAfee account (which I understand should give me unlimited VPN) I then upgraded to McAfee Security on iPhone the other day and find I am now limited to 440mb VPN per month (which is totally insufficient). I contacted your helpline and was told to download McAfee Safe Connect as well, a separate app The VPN here seems unlimited here, but it keeps disconnecting on my own WiFi. Think there may be a conflict as I now have two apps. Very confusing and messy - please advise !!!.Version: 6.1.0

App log-outs & account number?Okay, the service itself isn’t the issue. The actual issue is that the app randomly logs me out of my account, and then proceeds to ask for an account number. There is no such thing. The instructions aren’t helpful, as like I said, an account number simply isn’t a thing you guys provide. And, therefor, I have no purpose for the app, and am forced to delete it. And, if I want it to work again, I need to re-download everything. At this point, I have seen numerous people discuss and complain about this, and the fact it isn’t addressed yet is insane. This review would easily be higher, but this is such a fundamental issue, I simply can’t give your service more stars. Needless to say, there needs to be a fix ASAP..Version: 6.3.0

Reviewed beforeVPN is still not operational. It’s like there is a dummy switch installed just to make the user feel better while it’s there to toggle their inability to maintain this app with a working VPN feature. Last big update had a feature that if the VPN was turned on, it would fail to load almost any website and the VPN would turn itself back on and you would know that had resumes running because your webpages would not load. The contact is feedback feature is the biggest joke. You type out everything you want, just to receive an email asking you to go to a poorly designed loop of a series of click here click here click her trying to share the issue so that it could be resolved. I’m done trying. I’ve basically have had a poor excuse of an app that I paid a yearly subscription for and the only thing I’ve gotten out of it is the fact that I can acknowledge that I have wasted my money. After a nice email back I followed instructions and emailed a provided email address with information so they could get ahold of me and I have not heard a response back in almost a week..Version: 4.4.0

Confusing!Whenever we change devices, it’s utterly confusing to add McAfee. Constantly go around in circles. My husband just realised he’s not logged in on his mobile? He never logged out of the app after initial installation & logon - so how and why did it log off. Without warning or notification…..Version: 6.11.1

Extremely disappointed PLUSUPDATE: The developers response is completely outdated and inconsistent with an Apple 13, running on iOS 16. In addition, the send log function from within the app is useless as it always comes back as undeliverable. The app crashes all the time and log me off. When attempting to log back in, it shows that there is no internet connection. Never mind I am on cellular service, the app is set to work on cell service data, and it is the very ONLY app not connecting to the internet over cell service. I have pictures! The VPN has to be constantly watched like a hawk to ensure is actually turned ON even when it set to be ON. In numerous occasions, I noticed the VPN is OFF when it was set to be ON. When the VPN is ON, it makes the internet experience an slow and sometimes impossible to browse. Most of the times, the webpages would not come up at all. Another annoying and really inconvenient issue is that the VPN would not work when trying to connect to the internet with my iPad using my iPhone hotspot. It simply would not let my iPad connect to my iPhone hotspot. The app should make the security features easier to work. They should work the VPN issues and get rid of Safe Browsing! This app needs serious work. Frankly, I am about to go back to Norton. I never, ever had any issues with Norton. The one time I am giving McAfee a try, it is disappointing me to n-th degree..Version: 6.11.1

IOS 14 & VPN still not working.....againAfter the last patch all has been ok. Then tonight out of the blue, I can’t connect to App. Use safari or even do Wi-fi checks as nothing is connecting to the internet. I turn off the VPN and hey presto - everything works. So once again I can access the internet without any of the security I’ve paid for. What’s up this time Macafee?.. So, a couple of weeks on from my review / issue below and VPN still not working and blocking all traffic. Apart from the comments and an email saying Macanese / Apple were working on it......nothing. When will we see an update to rectify the problem? I see Apple managed to find resources to launch iPhone 12 without a problem........... Infuriating that the product I paid for doesn’t deliver ! You have to appreciate the irony that I had to disable my VPN in order for the Macafee site to access the App Store to write this review!!! Ever since IOS 14 was released access to apps is poor / none existent. I’ve done all the airplane mode / Wi-fi / VPN on and off. I’ve deleted the app and reinstalled it. I’ve switched the phone on and off more times than I care....... Still not working. So I’m paying for security and a VPN that doesn’t work and I have to disable to use key apps. Many of which are data risks (banking etc.)???? So come on Macafee...... get it sorted pls!!’m.Version: 4.3.0

Something odd going onPurchased the advanced package for my laptop as I figured the security would be well worth it. Decided to add my iPhone to the protected devices which seemed fair enough and downloaded the app to get the protection up and running. It didn’t take long for WiFi on my iPhone to stop working, even with vpn switched off. Deleted the McAfee app and the phone connected to the wifi again. All seems a bit odd if the protection seems to think that protecting the iPhone is to cut it off from WiFi completely..Version: 7.8

Keeps disconnectingVPN is always turning off on all my devices, even though I have it set to auto connect and have it turned back on several times. I always reinstall and sign out, I also reset my WIFI info and the same thing still occurs daily. Please assist. Thank you..Version: 8.0

Not goodThe vpn isn’t good expensive purchase for one year that’s the last time never and never again…..Version: 6.11.1

See if you can get a trialI got this free from my internet provider. It worked pretty well for about a week, I couldn’t register my phone number as part of my secure info set up right from the start but that wasn’t the end of the world (I would never get the confirmation text)and the help people said it was a known issue. After about a week the VPN would not turn on but was showing as active on the status bar of my phone. Then it started throwing error messages. Deleted and reloaded, couldn’t set up VPN at all this time so have just deleted it all together. That’s easy enough on your phone but I don’t know if I would want to get something like this off your PC or Mac, that sounds like a nightmare. Anyway, seems to have its problems, is of limited benefit to me and hasn’t cost me anything so I have just deleted for good, not worth persevering with..Version: 6.11.1

VPN gives me GriefHello Team, this So called VPN has given my iPhone mobile & MacBook Air grief & has been stressful for me. Can you please make our life simple & stress free buy giving us an update that will solve issues. Today my HP printer 4100 series did not connect to MacBook Air. It kept asking for VPN. I couldn’t find the VPN. How painful I had a cake & could not eat it. Latest HP & Mac & Wifi / cable & couldn’t print reason VPN. Your grievance customer.Version: 6.10.1

Limited phone network use this yearFor most of this year I haven’t been able to use most of my apps unless I was on wifi. After trying many different steps to rectify the issue over many months I finally deleted this security app which resulted in return to full use of my phone on my phone network. Need to test your app against new apple updates (I presume that’s why my access changed) to ensure you aren’t blocking use..Version: 4.10.1

PrivacyI am not rating the app for how good it is in doing it’s job. I an rating the app for its no privacy. Your mentions and care about privacy are joke. Your app strips each and every app, every interaction user has with its phone, tries to make a virtual topology of user’s network, and a lot more, and you don’t give a single genuine reason of why it’s required. I do not know how good your app is because I have uninstalled it in the past and never used it again because it is too intrusive..Version: 6.7.0

Lag when not on wi-fiWhen I’m not on wifi It fights with carrier data service when not on wi-Fi, creates loading lag, and often blocks ability for apps and safari to load & reach servers. When you try to turn the vpn off it fights you and won’t shut off. I have to delete the app from device & go through the download process again. Rethinking a switch to another software as this has been an issue for at least 2 years now. Either it isn’t scanning & detecting attempts to hack the software, not keeping up with iOS upgrades, or it’s not able to detect harmful malware on wi-fi & on the device. Really, we need software that scans for malware on a device in this day & age..Version: 6.12.2

VpnI used to be able to change my vpn location. With the latest update, I cannot. The app seems more about selling services and pushing to add more devices in a menu with only 5 options- why list the option to add devices twice? But it will not allow me to run security scans at will. Each option on the app tells me what it does but nothing to really change or affect the operation of it. And my phone has been acting glitchy ever since the install. I gave it a chance since it came previously installed on my hp. But it keeps running ads for me to give it more of my personal information and install more services. When you took away my option to change vpn 4 days ago, you really made the product pointless to have. I will be uninstalling it and going with another security company that isn’t constantly interrupting what I’m doing with ads and soliciting more services. It also did not detect the viruses on my dell. I won’t be renewing my subscription..Version: 7.1

GreatGreat.Version: 1.2.2.16

GrrrAs soon as I turned it on I can’t connect to the internet on my phone. I’ve had to turn it off. So frustrating. If support doesn’t get it fixed soon, I’ll be requesting a refund. UPDATE: The issue has been resolved. If anyone has the same problem, contact the technical issues dept. I have an iPhone 12Max Pro. I’m in Australia. The VPN in my phone conflicts with this app. I needed to download another McAfee app to resolve the problem. McAfee Safe Connect..Version: 4.10.1

ScamThis company is the worse! Not only was I charged without my consent. When I did call customer service, they told me that I would have to pay $189 to cancel a subscription. I told them that I don’t have a subscription. They told me that I was active on a desktop as we speak. I told them so your active with the dumpster? My computer broke over 8 years ago? So how am I active? Also active on an iPhone 8. I never had a iPhone 8! When I told them that I want to cancel and want a refund. They told me that I have to access the same same desktop to cancel the subscription. I told them multiple times that I don’t have a computer or desktop or never had an iPhone 8. Customer service told me that than they have to charge me &189 to cancel a subscription I never signed for. when I told them I’m not paying for something I don’t have. They hung up on me. When I called again the same guy answered the phone once he heard my voice he hung up on me. This was 2 months ago. And they still took out $199 out of my account. than I get another email that they are going to charge me $499 for a renewal. When I called again. And told them that I been cancel. they told me the same thing! That the only way I can cancel an account and contact I never signed that I had to go on my desktop that I been threw away 8 years ago to cancel. I had to go to my bank and block any transactions from them! Even after I asked to speak to a supervisor, the guy (customer service) kept hanging up on me!.Version: 7.7.1

Very buggy lately.A lot of non-responsive blank white screens and crashing. Takes forever to log out and longer to log back in (Believe me I needed to in order to attempt to get it to do something). Something went wrong somewhere with a recent update..Version: 7.3

IMPOSSIBLE TO CANCEL SUBSCRIPTIONI have been going in circles on their website trying to make sure I do not get billed but there is no ability to cancel. If I get charged I’ll dispute immediately. Also no contact information available except for a phone number..Version: 7.6.1

What do I doI canceled my subscription in apple settings and the app won’t let me delete my account because it says that I still have an active subscription even tho I canceld it in settings.Version: 7.5.1

This update sucksThe version before this was way easier to use and I could use the tracking feature. Now I can’t even turn on the tracker or the last location option anymore. You guys broke the app with your “modern” attempt at improving the app.Version: 6.1.1

Poor customer serviceI am loyal mcafee customer for years, paying by subscription. However when things went wrong I discovered their customer service is very poor, unresponsive and time consuming. I spent hours using online help desk without success. Then I had to wait over a hour on telephone before getting to speak to someone. I wasted hours trying to get help. After all my stress and time dealing with this they very generously gave me 3 months free. I rather they had a proper customer service that I was paying for. They have lost me as a customer.Version: 6.9

Very low end these daysThis is my 3rd vpn + security and it’s the worst one. I have it set to NOT be on vpn while I’m using my data, but it doesn’t listen. I have to switch it to “safe browsing” because I can’t use my data and the internet unless I do. Once that’s changed, I can access my data and the McAfee app to shut it off. Brutal! Also, the icon “vpn” is showing at the top of my phone, but my vpn is off. When I turn it on, the vpn icon doesn’t show. I thought paying more would get a better vpn, but that’s not the case. Going back to bitdefender or expressvpn because they always worked like they should..Version: 7.6.1

I think it is a good app….butI work away from home a lot and mostly it’s out of province in low reception areas…for some reason my data signal worsened to the point I would have 2 bars but no service…and also it slowed my phone down quite a bit. I did feel protected though and it has a lot of programs to let you know whats safe n not safe. Once I am back to a better service area I’ll definately install this app again! Update: I canceled my subscription for a while because when I work away from my province it just slows my phone down too much…especially in Saskatchewan because if you arnt subscribed to a Saskatchewan plan you are rated third class and the service is worse. Anyway…I canceled but was just billed for another month!!! What gives???.Version: 8.0.1

I thought it would be betterI downloaded this app after a few things were hacked of mine. I signed up to the subscription and was happy to pay it. It reported back every time I attached to a bee wifi- I never got anything other than good. However, my phone just started to stop working. Had trouble connecting to 4g and wifi even though the signal strength was good. I was just about to complain to EE and ask them to take a look when I thought I should delete some newly downloaded apps. As soon as I got rid of this app my phone was back working as it should. I don't know what on this programme made everything slow down. Kind of gutted as I paid for the subscription and essentially got something that wasn't working for my phone. 🤷🏼‍♀️.Version: 4.3.0

I want a refund!They keep deleting one star reviews. McAfee failed to detect any of the major data leaks in which my information was compromised. It’s also failed to detect any of the compromised passwords Apple was able to warn me about for free. VPN interferes with major sites like Netflix. Customer service kept telling me to check identity protection, ignoring me when I said I had checked it multiple times on both the app and browser..Version: 7.5.1

Help!!!I downloaded this app on the advice of a cyber security expert, no less, and initially everything was great. I paid for the premium upgrade specifically for the VPN, but soon noticed a couple of small issues - images on emails not being displayed, a previously safe website not opening. I tried changing my virtual location, which seemed to work, but then I kept getting a message pop up asking for my VPN password. The only password I had was for my Mcafee account, and this did not work. A very frustrating 20 minutes followed, as the message would not go away, and I could not use my phone while it was up. I tried repeated random strings, hoping to trigger a password reset, but no good. Turning the phone off also did not help. In the end I managed (somehow!) to delete the app, which at least lets me use the phone, but without the security I paid for. Please help either resolve this, or give me a refund. I’m desperate!.Version: 4.0.1

VPN Change Region Seems to be Windows OnlyEvery other feature works perfectly but I just find myself a little disappointed that the main vpn feature doesn’t even work on my IPad. I really hope that you’ll add the feature to more devices soon..Version: 6.5.1

Latest update removed the VPN feature without paying for a separate subscriptionI’ve been using McAfee security protection on my home computers for years as it was a provided feature through my ISP. When I got an iPad I was happy that it too was covered by the account I had created related to McAfee’s security protection that was part of my ISP service. BUT, with the latest update of this app, I lost the most important feature ... the VPN. Instead of having coverage through the McAfee security feature provided through my ISP, it looks like McAfee wants me to subscribe separately from my ISP to receive this feature. In fact, when I try to log in to the app, it accepts my log in information and even says that I have a license available. BUT, when I select that available license, the system responds by saying that my subscription has expired and I need to renew it. Definitely a money grab by McAfee and a wonderful way for them to lose their loyal customer base..Version: 4.0.1

Kinda pointlessI’m very close to asking for a refund, vpn hardly ever works I kinda doubt anything else works either...Version: 7.9

Not too keen on auto renewalI have had this in my iPad, phone and laptop. I have had no issues with it. I don’t know really what it is doing. I got it because my laptop was painfully slow. It hasn’t fixed that problem. It still takes about 3 - 5 min to open. It now wants me to renew. I have changed my CCard since then. I can’t find out how much it is trying to charge me, and hen the antivirus starts giving you “warning, pay us” pop ups, it is doing what I bought it to protect me from..Version: 4.0.5

Latest Update TerribleMy app updated three weeks ago and now it won’t open. It just keeps saying oops - something’s wrong. I have sent the error log to McAfee several times and it still doesn’t function. Not much use having it on my mobile if it doesn’t work!.Version: 7.1.2

Need helpI’ve had problems with this app letting my settings be changed turning off safe web. My passwords don’t work after just changing them they’ve been compromised by hackers. iPad gets has been hacked I just got fixed by Mcaffe now it’s happening again. I’m using my old phone because my new iPhone won’t turn on anymore. My location changes on my login always Sydney popping up along with my actual location on other times. Got told last night by McAfee it’s the app settings I’m logging into r wrong. I don’t trust the app enough cause settings change and logging in just shows something dodgy is happening. U can tell when your phone/ iPad / computer is having problems or hackers in the background. Flickering, things not working properly or u get errors when u try to log out the of apps with different location. I know there’s something wrong but the app won’t show anything is happening, I can clearly see on my iPad blue lines jumping from app to app highlighting it blue lines moving across the screen and nothing from a scan. I can’t trust even talking to support cause is it just the hackers I’m talking to and letting them in more to my devices. ? Need help McAfee.Version: 4.10.0

DisappointedFirst, the majority of websites I try to access, simply for online shopping, won’t even work at all unless I turn VPN off. How is it protecting anything if I can’t use the internet while it is on. It also logs me out on its own. Websites have received my actual location, I started getting scam calls from Canada now, after visiting a Canadian website for shopping. Also, often when the VPN is on, my device will buffer for ages. If I turn it off, internet starts working again. Another annoying thing: Since this new upgrade of December 2021, you can no longer choose which server to connect to??? That was supposed to be one of the “perks” of having a VPN. I’m honestly not convinced this whole internet/device security app is doing anything at all. I would love to know if there is even one pro to paying for this thing? If it is not allowing cookies to be tracked/saved then I can’t even access most websites. Please fix this. How can you charge your customers for a service that can’t even be used the majority of the time?.Version: 6.3.0

The connectionWhy can’t i connect myself in this app?.Version: 7.7.1

ScamThe app works as it’s suppose to however, buyer beware. I have had this app on subscription for a couple of years. No longer have a need for it at my current location, tried to cancel. No way to do it in the app. Contacted customer support through chat trying to cancel before my subscription auto renewed in 9 days. Come to find out, they’ve already charged my account and the only way to cancel is to call customer support and go through a renewal process and now in my case a refund! Seems like they make it very difficult to cancel and how can they charge my card before the appointed renewal date. I feel like I’ve been scammed by a “tech savvy”company to make this process so difficult. In response to developer, I tried to cancel auto renewal and couldn’t do it from my account. How can I cancel the subscription or auto renewal? Because it seems the only way to cancel it is to call and there is conflicting information for what number to call. Your technician in the live chat could not help me. Who has time to stay on the phone with you for two hours to get this simple matter solved? My complaint is that your system should make it easy to cancel, request refund, change subscription auto renewal etc, WITHOUT HAVING TO JUMP THROUGH HOOPS..Version: 7.9

Doesn’t seem to protectThis app is supposed to stop people hacking your information doesn’t seem to be working as we have had four separate attempts at logging into our devices in two days obviously trying to access threw our wifi being that it’s all in one home luckily I check these things regularly and have max settings security for all apps why is this happening why am I paying for this when it’s not protecting my stuff.Version: 4.5.0

Battery problemsI had to take this off today when running in the background almost maxed out my battery; and became hot to hold; it may have been the update to ios14 but when your using it for work and you start at 8am at 100% and by 11:30 am and your down to 15% and it’s getting hot to hold you need to find out what’s hogging the battery and it was Mcfee now this is on an iPhone 11pro and I now remember the same happened with my iPhone X and I had to take it off that too. I may try it again it’s a good app and it could just be its not fond of iPhone iOS updates..Version: 4.2.3

Blocks Legitimate websitesOverall good product but blocks legitimate websites, including large companies like airlines, when wifi us not available. I tried to get support through their online support maize & reached a dead-end. Now have to turn off safe browsing to access the web when not on wifi…and that is suggested in their help!!, which really defeats the purpose of online security..Version: 4.10.0

New update is trashLooks like nord vpn-idk what cheap version this is but i haven’t even gotten close to being able to scan my phone since the update. Why do i have to sign in, give you my email, and all that? When i didn’t have to before? Why is it necessary? Wish i could uninstall the update. UPDATE: response to developer-the website offers a totally free version. Let me know if you need a link. I’m a little confused as to why you are advertising a 6mo free trial and requiring ppl to register “again” and gatekeeping the free version? Is there a reason some of us don’t qualify for the free no hassle version? Usually updates don’t require having to re register on an app... the fact that you would just “update” and log ppl out of their accounts, leaving their phones unprotected is quite questionable and in poor taste..Version: 6.6.0

Nothing like I needed.I know McAfee therefore why I installed it, have scanned numerous times today and it can't find the google membership malware add. This is my child's pad so I have it protected as much as possible and have personally never downloaded anything not from the istore. I have checked every app we currently have and none are from somewhere else, so very disappointed McAfee couldn't hunt out simple browser spam such as this..Version: 3.0.3

AbonnementWie kann ich unerwünschte Anwendung bei Eintragungen löschen.Version: 7.7.1

In my opinion based on DBA and life experiences…Many people find a problem with McAfee’s billing and I feel like it is fraudulent and planned. They are price gouges and must constantly be asked for a refund when they increase the amount they try to get you to pay - taking from accounts using information they have on file. Most of my friends use Norton - and I’m considering changing also - due to unfair trade practices and financial abuse and emotional abuse of me as an elderly customer… this is their business model/planned - and I believe it is unfair trade - and violates federal interstate, FTC, and ICC. Further that their BOD should be prosecuted and sent to jail. They take advantage of people based on their ethnicities also- ie those who are not educated and/or don’t know any better due to mental deficits - low IQ’s or poor decision-making abilities for other reasons - ie lack of experience….Version: 6.6.0

Not worth the price.Don't like it. If you turn off the VPN, it keeps turning itself back on. The VPN also stopped me being able to access lots of services I access on a regular basis (despite being connected to an on-shore VPN - Australia). Instagram doesn't load at all including the web page in Safari. It blocks searching the iTunes Store. It blocks downloading purchased items from iTunes. Other meta apps work (Facebook, messenger...) and other Apple apps work and allows downloads. Frustrating. Thankfully only took free trial through Telstra so I didn't waste $$ on this..Version: 7.2.2

Find Poor For MobilesCannot criticise for my laptop in the past, but regret having for my iPhone (have security on that anyway). Due to me having photos on it which weren’t private, I didn’t save in a personal file so I constantly got pestered in the past. Nobody’s face was on it, or if it was it was a photo I took whilst at Old Trafford so would be famous football players - I took photos from testimonials etc. Also photos of areas such as hotels I stayed in, beaches/swimming pools so nobody’s face is on them as I did in the evening or early morning before people came out. Causes nightmare after nightmare - majority of people I know feel the same. Don’t bother with it - not worth it. I realise in 2022 it doesn’t cover my phone as now need IOS 13, I only have 12.5. Received refund a few days ago, logging onto my laptop I realised I’d have to update my Windows which cannot currently afford to do (have to pay £125 to do so - very rarely use my laptop, working on one 8-9 hours per day I tend to briefly pop online via my iPhone). They expect me to change this review but I clearly mention you need IOS 13, I only have 12.5. Due to them not taking notice of what I clearly mention I have changed this from 2 stars to 1 star..Version: 4.7.0

Service client direct nulApplication conviviale et présentation agréable Produit performance très bien. cependant il est impossible de rejoindre le Service client Canada) de faire affaire avec un représentant via téléphonique ou adresse courriel pour expliquer sa situation. Service client archi nul Sur le site officiel on te dirige dans un dédale d'articles ou de liens en boucle (les douze travaux d’Astérix) un peu façon Apple mais eux y répondent au client et téléphone par dessus le marché. Onte suggère même de régler ta problématique en contactant la communauté (de leurs clients je présume ) J’ai un bug a dans mon compte McAfee suite à l’achat d’un forfait top promotionnel et il est impossible de remédier à la problématique sans eux..Version: 7.8

UselessUpdate. #2After contacting phone company who sold it to me and the very lovely lady contacting her technical department they told be that McAfee doesn’t work on apple devices. And they now have cancelled and replaced with another product and apologised for mis selling to me. But I don’t actually blame them. Why does McAfee offer the app in App Store. Why after maybe contacting them 8 times complaining. Only to be told technical department is waiting for update. We will contact you. I feel like it’s been a con all along. Good riddance. Don’t use. #1Completely useless on mobile and iPad. Everytime I try it get error 3 saying not my fault it’s them. Well ok. Called them multiple times. Finally get through and guy is on his mobile, terrible reception. Tried chat room said I was through to windows specialist which can’t be right as I don’t have windows I obviously selected iOS. Then transferring sent me no one it crashed the page. They did however call me then and apologised. But each specialist could do nothing kept transferring me to someone else. Finally guy said it was an issue with app rest assured it will be fixed and will notify me. Well how long must it take. Been almost a week it still doesn’t work..Version: 6.13.1

Unable to cancel servicesI have been round and round with a couple people at your company to attempt to cancel services within the 7 day trial to no success! You keep telling me you have no way of cancelling and that I have to go through Apple! RIDICULOUS! My phone has an unsupported IOS upgrade and won’t let me in! Therefore I have cancelled my cc to stop any charges and you can cancel my services on your end! What an asinine way to do business! My phone was hacked and all your scans kept telling me all is fine! Worthless app in my opinion! Still have not been able to cancel your app! You need to cancel this ineffective security app on your end as I am unable to do it through the App Store! Can’t sign in on App Store or your sight! Well within the 7 day trial period! My cc has been cancelled on my end ! You need to cancel on your end to end this nightmare! WORTHLESS APP THAT FINDS NOTHING WRONG AND I KNOW MY PHONE WAS HACKED BUT YOUR APP KEPT TELLING ME ALL IS OK! Do your job and cancel! You won’t get any money from me for this useless app!!!!!!!!!!!!!!.Version: 4.8.0

Safe Web section is horribleBasically my search is so slow when this is on. I turn it back off and everything speeds right up again. Please make it faster, I can’t handle using it when it takes at least 20 times longer to load..Version: 4.8.0

HORRIBLE SERVICEStay away from this company! The support is horrible. The man on the other end was talking about oranges and I was talking about apples! A complete disaster. Then when I asked about the company and the developers , he was skating. I don’t want to deal with Russian or china made products! Give it a.Version: 7.6

Terrible and does not work for Apple devicesI purchased a mullet-device family package for 2 years. I should have read the previous reviews as this software can’t keep up with Apple device update. As a result I am forever facing performance issue on my iPhone 13, iPad Air (2921) and iPad (2021). Issue include slow performance and delays/no connectivity. Reportred the issue to technical support and customer service, Ute they were of no help and poor as they couldn’t understand No the issue and strictly stood to their prescribed support lines. The solution provided ease to constantly remove and reinstall the software over day or weeks until it worked again - absolutely pointless!! I requested to raise a complaint but was told there’s noorocess for that and I couldn’t have a refund. I was promised call backs on three occasions but never received any and so have given up chasing. My honest advice is it to waste your money..Version: 6.5.1

Latest Update Is TerribleI’ve had McAfee for a long time. Had no doubts over whether the app is on / working in the background up until the latest update. With the latest update it feels every time I go in to it I need to sign in. I don’t know how long it’s been logged out, have I been unprotected for a day or for a week? Also previously could do a system scan with a press of the button, now I cannot find anywhere to do it. This feels like a dumbed down version just to sell other features like VPN. Give us a user interface which gives us comfort and control over the devices protection..Version: 6.3.0

After new update app crashes and asks for loin detailsCrashes and asks to login in again..Version: 6.2.0

Convoluted programIt seriously does not make life easy and even adding laptops and desktops devices to the program keeps telling it is all “at risk” yet won’t let turn on firewall protection. This whole program feels like all talk no action. I would research more thoroughly for programs and apps that are far less complicated.Version: 6.4.1

You get what you pay forIf you buy this app then pay monthly. Do not buy a 1 or 2 year sub. If you get problems you’ll lose your money. There are no refunds. They say they will call you back with a tech but they never did. I call them so far 4 times. Same story a tech or supervisor will call you back in a few days. Never happen!!! Still the app on my iPhone says I don’t have a sub. Just losing my money to these thieves. Most lucky have to use another company..Version: 6.13

Attrape à poissons!Faites attention à l’achat! car ils ajoutent automatiquement le renouvellement de l’abonnement et vous aurez une belle grosse facture l’année suivante....Version: 4.0.5

It blocked my mobile internetIt blocked my mobile internet while vpn is on for only wifi. I could not disable it. I restarted iphone and mcafee app created a crash report and I sent it. Mcafee was not responding to disable vpn. I could not use internet until I go to home and connect wifi. I also tried to disable secure search and wifi check but sometimes it solved the issue sometimes not. After a while, I was able to disable vpn but it was still blocking internet when I disable wifi. I deleted mcafee app to solve the issue..Version: 6.12

Travis JohnstonI sourced this application through the Telstra application and had such great hopes but unfortunately through no great fault(s) of their own (stand up for your right to own, manage and run your company) the government of Australia has pulled the wool over the general public and uses modern tec to rewrite the app using unfair software licences tailored to suit themselves. You can work the rest out your self.. thanks.Version: 6.10

McAfee Upgrade - Unable to useI paid in advance an entire year last May 2021. Then due to a recent upgrade I cannot use anymore. The upgrade says I only have 250mps I can use each month, but doesn’t start at zero for next month and blocks use. I cannot get a hold of anyone in customer service as line is always busy. My subscription shows on my phone, but there is no reference number, I am unable to use either site now. I want a refund for the 6 months I haven’t been able to use. In my subscriptions, states I can cancel and upgrade early and they will provide a refund, not sure if I can trust them as unable to verify this. This is also known as bait and switch, a tactic that is illegal to use. I am frustrated that businesses think they can trick people like this They send me a reply and as I stated “bait and switch”, only will give me a refund when I sign up again for a full year. They then will give me a refund where the time frame overlaps which is not allowing me to cancel my current subscription without continuing again. The service has not worked for almost 2 months now, I don’t want to commit to another year. I want a refund back 2 months to the end of my existing subscription. You still cannot reach anyone in their customer service department. This is exactly what Comcast / Xfinity did also. PLEASE REFUND AND CANCEL MY SUBSCRIPTION!.Version: 6.3.0

TerribleApp always requires me to re log in and can never remember me, leaving my phone vulnerable. Not worth the money, completely annoying.Version: 6.12

États-Unis seulementTenté de compléter formulaire du courtier à l’information. Et ce n’est pas possible pour les résidents canadiens. Je paie pourquoi alors?.Version: 6.12

Good - when it worksI’ve had nothing but issues with this app for ages now. Whenever I turn on vpn after a short period of time it stops me usuing any mobile data what so ever on my phone. I then have to delete the app, reinstall, delete the license for my phone, re add it. This is constant. I contacted customer services thinking they’d have a quick solution for me, their solution - delete the vpn and re add it, literally what I’ve been doing for the past 8-9 month. This has been a complete waste of money for me this app as most of the time I don’t reinstall it due to the issues I have.Version: 8.0

Useless appIts a useless app and does not do the job amd instead ask for money for premium,no benefit of getting this..Version: 7.4

Update JailI get a message to update this app to the latest version. When I click it, I get a pop up window telling me that it is not compatible with my OS and gives me the option to download an older version or to cancel. The download older version just bring up time after time the same message and no older version to download. Apple & McAfee need to get there act together!! If the update is not compatible with my OS why am I getting prompted to update it? If Apple have decided not to update or support my OS then that’s fine but don’t start taking away the apps and hope to get a sale for a new device. Nothing wrong with my iPad only the developers and Apple having blinkered vision on the future and how to make more money. When it comes to replacing this iPad it won’t be an Apple product!!.Version: 4.8.0

McAfee securityI’ve had thus not even 24 hours and my brand new phone and accounts were compromised.. attempting to switch it down for many hours as it seemed to function when and how it needed, finally I was able to sign out but hav been fixing m phone and wifi at home from much damage to my accounts... please look into Norton and McAfee I am not finding your app services to be legitimate lately!.Version: 4.5.0

Waste of time and money.Had a sub and then my isp gave us a sub with our plan. Mobile app included. Well after 7 months McAfee said they had fixed the problem of the old sub to the new one. Guess what it’s still not fixed and I won’t be bothered wasting time in a queue letting them know..Version: 7.4

App doesn’t work Error 400I don’t write reviews, actually this is my first on the App Store. I’m disappointed in this app since I renewed it back in 2022. I can’t log into the app to make changes. Whenever i tried to log in, I received an error 400 code. Rep told me there is no solution to this issue as of yet. I requested a refund and McAfee is telling me, they can’t give me a refund because I already downloaded the app on my devices. I paid for something that doesn’t work. Never again will I purchase from this company..Version: 7.1.1

👎You can’t do anything for free on this app. needs you to pay $3 a month for a wifi scan/protection score💀.Version: 7.8

Is this a new app for goodness sakeI’m constantly rebooting the phone , this app is not reliable protection and even when it is on there is no clear indication. I have absolutely no confidence in my protection status at all..Version: 7.8

McAfee IS the virus.How can I trust this program to keep my devices safe when it already functions as a virus? Ever since I downloaded this to both my iPhone and laptop they’ve been acting strange and not functioning properly. Always having a hard time connecting to wifi now and having to fight with the vpn just to turn it off. Auto connects when I turn off the auto connect feature and when I go to shut it off it turns itself back on instantly and repeatedly. I feel like they do this when you have a low protection score just to scare you into buying more of their stuff..Version: 8.1

Great app but a few issuesVery good app for saving things to be protected. But there are a few weird things with this app. 1) The alarm is disturbing. You guys could’ve changed it to something else than a child screaming. Maybe a high-pitched alarm sound or a option where you can choose one. 2) Media vault is annoying. It says you have to delete every single photo on your device to import photos. It’s annoying for people who like to keep images (like me), just make it optional (like saying “Keep and Import” or “Delete and Import”). Another thing about it is that there is a notification that’s just permanently there saying to delete photos if you denied access. You cannot get rid of it until you delete your photos. (Extra Idea) make a password storage (like media storage) but it has passwords instead (maybe add a option to import from another service like dashlane?). Great app overall but should fix their app a little more..Version: 4.2

Not impressedHad this app for a few weeks now and regret the purchase. It continually blocks the internet via WiFi and 4g and I have to disable the app to get connected, rather defeats the object of the app in the first place. Now today my phones software needed updating but I wasn’t in a position to update it at the time, I was out and about, it needs a secure connection to WiFi and not 4g, so the app blocked my phone again until I got the software update when I got home. I also installed the safety app and had a nightmare time with that. If you are going to charge for a service you should at least make it work properly first..Version: 4.5.0

Constant pop upsGood once, now it’s multiple pop ups to buy more McAfee stuff. 28 in a month. Not renewing. And yes, I’ve gone through it with you guys. I was told you’d bring it to someone’s attention. Guess not..Version: 7.9

WORST SERVICE EVER !DO NOT BUY IT !!! After purchasing this service I keep receiving a notification that my payment wasn’t successful which lead me to go and process another payment. Next thing I know my account showed up 2 transactions made by MCAFEE which lead me to call them an request a refund for one payment which they said “ it will be processed within 15 days” . TODAY AFTER 3 months I haven’t get any refund. The person which I talked today just told me that the refund request can be made within 30 days and HIS ONLY SOLUTION was selling me another PLAN making me lose MORE MONEY . Besides that I just checked my laptop and I got detected 2 virus which I ask an explanation for it as well and CUSTOMER SERVICE told me that my plan DOESNT COVER THAT TYPE OF SERVICES… I could rather pay extra $50 for the help of a technician or upgrade my plan. THESE PEOPLE IS A JOKE IN WHAT THEY ARE DOING… they are just trained to sell you products and is super annoying that they keep telling you on the phone that they can’t hear you when they are in a super noisy office!.Version: 6.12.2

Not much to do but AMAZINGThe one thing keeping me from setting it on 5 star is the fact that I don’t know how the anti theft it going to be activated if someone steals my phone, I think they should do a little paragraph explaining how each feature works. But the ONE thing that really kept it from 5 stars is the fact that the alarm is a child screaming!😳 I was horrified when I tested it, I think they should make it a loud beep, a high pitched one. I think the app is good.Version: 4.0.1

THE APP GOT HACKEDMy phone was hacked and the app was forced to quit! Twice!! And the setting were changed in the app, when I would scan it will say that everything was fine. I did reach out for help but what I wanted wasn’t there. Still to this day my phone is been compromised 😔 so disappointed as it cost a lot for an app that does nothing! ** I have a phone of the app sending notification saying it was forced to quit. AGAIN !!.Version: 6.3.0

VPN still does not workI came to see if other users had the same issue as me and I was right. Just like other reviewers are saying, recently (at least since the new changes with app UX since April 2022) the VPN does not connect and knocks off the Wi-Fi connection. It does NOT work. My Wi-Fi does NOT work, I have to uninstall this app just to get my Wi-Fi connection back! And yes I’ve tried all the troubleshooting steps and it was set to auto. McAfee needs to listen to the user and stop wasting time with fancy UI done by interns or whatever, we need a product that actually works and could care less about the gamification features being added to this app. This is security for us, not some cute game app. I work in product design and I can tell that proper testing was not done for this version nor the desktop version. Fix this or else you will not have any users to “play games” with. So I HAD to uninstall this app, and when I did my wifi started working immediately!.Version: 6.7.0

System scan 👎 VPN👎When I have the McAfee VPN on it drops my internet speed by about 80%. Quite often my phone will start loading a webpage and just not finish, as soo as the VPN is turned off it works fine. The system scan never picked anything up on my phone. After checking for anomalies manually found that there were 3 viruses that had recently been picked up. If I could rate it less then one star I would!.Version: 7.1.2

Latest update not workingNot updating on iPhone XS or iPad Pro. Just looping..Version: 4.0.6

HorribleThis made my iPhone almost useless. I couldn’t send text messages or use any of my browsers. In fact, it ate through all of my data in two days, exhausting my monthly allotment. This did not work with my cell service at all. I had to delete the app to get my phone working again. Update: McAfee reached out to me asking me to speak with a developer to hear about the issues I experienced. However, they provided a link that led to self diagnostics and was useless. I have offered to speak with an actual developer if they want to call me or provide me with an actual phone number. Very frustrating. I want McAfee to replace the subscription so I can use it on a different device and reimburse me for my monthly cell phone service that the application ate up. McAfee needs to make this right..Version: 4.10.0

AwfulHow I get my money back? This horrible piece of software won’t let me connect to my secure home network or to my cellular provider. I’ve deleted it and now my phone works again..Version: 6.11.1

Cant find where to contact themI signed up for the year, but after downloading this, my phone went crazy! Email letters wouldn’t open, safari didn’t work, something is wrong with my search section, every time I look up something I get the: cant connect to server, WiFi is out.. basically. It won’t let me search!!! I spent a long time one day looking for some sort of way to contact them. I found a customer support somewhere in one of the sections, I have sent them now 2 letters trying to cancel my subscription! They have not even tried, nor sent me any messages as it said it would when I was in there support. I cancelled by letter/email before my trial was over.. so now, because they can’t read messages, I may be stuck with this app! I’m guessing this is how they trap you! I’m extremely disappointed!.Version: 4.7.0

Frustrated is not the Word!!I have had this app for over just 3 weeks. I bought it as my other provider sub was running out. I have had McAfee in the past on my laptops and pc and all worked ok? I work away from home and need security on my phone and ipad. But since I have had this app I cannot view my CCTV or check other security I have on my car and caravan. Try to access my emails is a nightmare also. Where I work I need a good VPN to be able to view my home security. This has been a complete waste of money and glad I have not downloaded it on to my families mobiles. I will be going back to Nord VPN..Version: 4.5.0

Does it also cover VPN??No indication whether this product also contains VPN? Presumably it does as it claims to be total mobile security. Tried to contact customer services from the app but it bounced..Version: 3.0.3

Not a good AppI installed this on my iPad and iPhone both running ISO 16.3, worked on my iPad but unfortunately made my iPhone unusable. The VPN service on the iPhone just keeps switching on and off on its own and you can not manually turn it off, it also stopped Apple Maps and TV from working, Maps would not show any maps with this installed. It’s very unstable on ISM 16.3 and I wouldn’t recommend it. I had it installed for 2 days and have now requested a refund as I payed for a yearly subscription. Very disappointed as it looked to be working on the iPad and doing what intended but on the iPhone even after rebutting and re installing still made the apps not work with this installed..Version: 6.13.2

Some problemsI’m using this app on an iPhone with iOS 14.1 and to be honest it’s made my phone laggy and won’t load anything from my home wifi network. Certain apps wouldn’t work properly like fb messenger wouldn’t send or load photos and Snapchat wouldn’t load either so I would have to use my data. Safari and Santander app also wouldn’t load anything using WiFi. As soon as I uninstalled this app everything began working again so definitely some problems however I did like the safety while using the app and the web safe feature is great. I have a full subscription I paid for so I’m definitely bit disappointed. Could be better.Version: 4.3.0

Do NOT Buy Yearly Subscription!I shopped many similar programs and wanted a familiar brand name. Purchased this with a Yearly Subscription and it must be set up as an Automatic Renewal. Installed on one of our five iOS devices. When I started to set it up on my wife’s phone, the app considered it as a SEPARATE (New) account and if I had continued the setup, it would have charged me AGAIN for a full years subscription. I contacted India and had two difficult conversations with the so-called “Customer Service” Department. I requested a refund due to the app not being able to install on multiple “Family Sharing” iOS devices. I was “educated” regarding McAfee’s Refund Policy inasmuch as one of the loopholes in the policy is a statement that a “refund “depends on “where” the product was purchased”. So, unless you purchase this product (app) directly from McAfee, you will NOT be able to obtain a refund from them. And, pardon my ignorance, but I don’t know how or if Apple gives a refund for apps sold to a third party. Because, as you’re probably aware, the Seller and not Apple, gets paid-Apple only charges a fee for the ability to use Apple’s store. I will use this app on my device until such time next year when the small window opens for me to cancel it. I will install Norton’s app on the rest of my devices!.Version: 4.6.0

Nothing like the P.C. versionWas hoping this would be like the P.C. version but it is nothing like it. Turning on Safe Web turns on VPN which means you can’t access anything (eBay, seek etc). Turn off Safe Web and everything works again. You can’t schedule a scan either. Sorry, but I’m uninstalling this app and trying a different one..Version: 4.10.1

McAfee helpThat I will leave to you to decide. My boyfriend bought me another new laptop and a McAfee year subscription for Total Protection I say another laptop as it's the second brand new one he's bought me. Without going into too much detail I will say hacking this is the reason. I managed to get McCafé downloaded long enough to go through the data and discover where and what my laptop is being accessed with and by. I managed to stop it and block it. All good? No it has miraculously undone my 8 hours solid internet time wasted night and I'm back to square one with no McAfee at all. Why? Because scripting, coding and various things are redirecting me to McAfee in disguise sites and it's absolutely pointless. I'm beside myself I really am I don't know what to do please can anyone help me?.Version: 3.0.3

RubbishDoesn't come close to doing what it says. Save your data and storage space by not bothering. Deleted off my devices with a day of downloading..Version: 1.2.1.11

Poor UXApp constantly logs you out and requires you to re-login. Asks you to scan your home wifi constantly, even though you’ve saved it previously. Takes ages to load the app with the dashboard sometimes, so you restart the app to get it going. VPN is good but can be slow to connect at times. If you use both safe browsing and the vpn, sometimes the VPN won’t turn on because the safe browsing is on, in the app if you try to turn on the VPN it fails instantly, so you have to go to the iPhone settings and physically switch to the VPN, and then turn it on/connect there or in the app. I’m not renewing my subscription..Version: 7.7.1

Not much of a scan for IOSAs far as I can see. The scanning for IOS seems pretty vague and doesn’t seem to do a full scan of my iPad.Version: 3.0

Waste!Doesnt block any spam. Get security somewhere else..Version: 7.9

Bonny Prince CharlieVPN has been fixed, but other actions on the App don’t function…eg. the info icon simply takes you in circles! So-called “breaches” can’t be addressed, additional info (phone number) can’t be added etc etc. A ploy to get you to pay more for an UPGRADE? My laptop is covered under Broadband BUT I also PAY for a MOBILE subscription. They are NOT covered under ONE App at all..Version: 6.10.1

Media vault poorly designedI know media vault might not be the main feature of this app, but it’s currently poorly designed and difficult to use. When importing photos, if you want to choose recent photos, you have to choose the “Recent” folder which contains all photos in the phone. This takes forever to load, since the app seems to load all photos in the phone at once, when you really just want it to load the most recent few. As a result, to import photos into the app, you need to create a separate folder of the photos you are trying to import, then open that new folder in the app so the app only loads the photos you are trying to import. The idea itself is great, a simple local media vault with no useless and potentially risky features such as cloud syncing. Most of the dedicated media vault apps are offered by random individual developers and can hardly be trusted. Thus a trusted name like McAfee is uniquely positioned to implement this simple feature, and it’s sad that the feature right now is so poorly executed. Looking forward to improvements!.Version: 4.2

DonaldPoor product works well then garbage …. Paid for renewal then can get the product service better get Norton or other virus protect…. Just like Facebook with many people dropping it and new batch people coming in.Version: 7.6


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