Premium Parking Negative Reviews

Premium Parking App Complaints & User Negative Comments 2024

Premium Parking app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using Premium Parking? Can you share your negative thoughts about premium parking?

Premium Parking for Negative User Reviews

✓ P149 parking lot Fr Qu New OrleansI like the location of the lot however, during COVID-19 Pandemic, the rates are outrageous. The monthly subscription rates are way too expensive in general since there are always spots in this lot. If Premium Parking would offer monthly parking spots in this garage to FrQu residents at a reasonable rate of say, $200/mo I would buy one and pay monthly. That money would be better than noting and the garage right next door offers monthly parking for way less than your asvertised mo. rates. Also, the $6/day parking listed on the sign, using that rate equals $180/mo. Clearly, Premium Parking can afford to offer that as a monthly rate especially for residents. Please consider and contact me if you will do that rate. Jenn.Dillon MorrisVersion: 2.19.4

✓ This company is a racket, should be illegalThey are so on top of parking at facilities where there is plenty of open parking just hoping to find someone who forgot to pay for parking. Well DON’t forget because they charge you 5 TIMES the original parking fees on top of an amount for parking which is one and a half times the normal daily rate for unpaid parking. I was charged $39 fee for parking for minutes because I forgot, when it would have been just $6 for the whole day which I paid. It’s just a money making scheme! Such a shame!.Dude2687542Version: 2.22.1

✓ No Notification Upon Failed TransactionIn the app, I selected my location and hit pay. It said $27. I hit yes. It said I had 6 hours. I come back 3 hours later, and my car is booted. I also discover that the charge never hit my bank account. I did not receive any notification of a failed charge and had to pay $50 to get the boot off. I will likely not use this service again. If I have to, I’m paying via text and checking my bank account before leaving..DB9000!!!Version: 2.22.8

✓ Garbage for reserving you have to use the crappy siteThis app does only one thing and that is allows you to pay. You cannot reserve spots or see lots despite the large button indicating you can. You have to head over to the worse website to do it which is the least mobile friendly garbage in existence. I only use this as a necessity. If there were ANY other option I’d nab it in a heartbeat..CrowlrxVersion: 2.22.6

✓ Not happySo I’ve been using this app and parking spaces for quite a while now and until this month, I was happy. For some reason, unknown to me, my license plate was changed in the app and I paid in a spot, which costed around $17 for 1 hour. Gross, yes. But when you live where I do sometimes convenience is nice. However, I go to the spot with 20 or so minutes to spare and I have a boot. Thankfully the guy is on the lot and I ask him about the issue. I show him the app and it clearly says I have 20+ minutes left. He tells me that the license plate is incorrect. How? That’s news to me. I then ask him what I need to do to get the boot off my car. He says that all he can do is reduce the charge to $50 to get the boot off. As he can see, I paid for the parking and all the other information is correct (type of car, make, color). I’m not sure why this happened and maybe I should have double checked that the license plate was correct but I haven’t had any other issues in the past while using this app. I’m very disappointed because $50 plus the $17 I already paid is not chump change for me..CristianBVuVersion: 2.22.9

✓ Beware!At the recommendation of my Airbnb I downloaded this app and put $20 in the wallet. Unfortunately, we were not able to use the app due to issues with our car rental. When I called to get it reimbursed the person I spoke with knew absolutely nothing. Each time I asked a question she had to turn and repeat the question to someone else, wait for the answer and then repeat it to me with every question- very poor language skills as well as not being trained well for her position. I ended up emailing the company with the same request and did get a very quick response saying that the money was not refundable in any situation. DO NOT DOWNLOAD THIS APP!.No nickname needesVersion: 2.2.1

✓ Stole a months fee will not refundTrying to cancel in the app doesn’t work Also they seem to have several login programs because when I attempt to login to every click here instead link in the app or the website I can’t login or reset my password. They say I don’t have an account even though hey still seem to be able to charge me. Even after trying to cancel my monthly subscription in the app and actually removing my payment method they charged my account. I called and the manager I spoke to was very rude, talked over me and basically said I was out of luck I am now stuck with two monthly parking contracts. It is absolutely unacceptable customer service to refuse a refund less than 24 hours of charging me on the first business day I still can’t access my account to protest. Do not do business with his company YOU HAVE BEEN WARNED!.Skydiver Bob 1701 1980Version: 1.3.32

✓ Failed to work.A once free parking area now has this service running it. It says on the signs that you are to pay before you walk away from your car or they will tow it. I spent 20 plus minutes trying to get this buggy piece of garbage app to work. It never did. While my family waited for me at the restaurant I was forced to try and call the company. Surprise, you go on hold forever. 40 minutes later I went on the web based version of the service and it worked. I should send them a bill for wasting my time..Sgt SatchVersion: 2.25.3

✓ Not satisfied at all.I’ve been using this app for a couple months now and I usually need to use an app for a while before reviewing. And I have to say the most important part is making a mistake with using the wrong card and not being able to fix it. I immediately tried to stop the parking session but there’s no way to do it. Also all the lots don’t have the same features. Example p296 and p346. P296 has a pay for however long your there so just start the timer and when finished stop the timer and your charged whatever time your there. P346 only has certain amounts of time. So I’m stuck paying with a personal card rather than using my business card. 1 star until this is resolved. Plus reaching someone to talk to is next to impossible. Negative stars if it was possible. The service is horrible..OmegaRacerVersion: 2.22.6

✓ Complicated and inconvenientMy parking garage switched to this app recently. The only good thing about it is I don’t have to remember the space number I parked in. The app tracks your car license plate to record that you paid for parking. Which is a long and detailed process to set up. Not easy on the first day. It also complicates things when you borrow someone else’s car or need a rental for a few days while your car is being repaired. When you park and use the app it is also a long process. 6 clicks to get to payment. And it never works the first time. I run through all the selections and get a transaction error. Every single day. I have to close down the app and start again. Usually it works the second time through. Sometimes it’s the third time. Very inconvenient to use..Andy StephVersion: 2.25.0

✓ InconvenienceThe prices are way too expensive. The booting is unnecessary especially since people do forget to pay. Or run out of time when they do not notice because they work in the mall they don’t have time to pull their phone out to pay. The hours go from 8 hours then 24 hours there is no in between. The employees in the mall don’t have a set in and out time. And the monthly pass of $120 is outrageous. It’s an inconvenience. It was perfectly fine how it was. $10 a day..Bubula33Version: 2.20.3

✓ ParkingEmployees should not have to pay to park at the same place they work even at a discounted rate. I never heard of paying to come to work especially at the times we are having now with Covid 19. We don’t even get the same hours of work as before the virus came about. We are already coming to this mall 40-50 miles away so with gas we are spending and parking expenses there goes half our check already and if you are working part time forget it. Somebody needs to change this immediately because I know I’m already looking to go to another mall like Danbury or Trumbull where parking is free. We’ve already lost customers because of it now the mall is starting to lose great workers too..TniveVersion: 2.19.1

✓ BEWARE!!!They do their best to scam you. Parked in a garage and stayed one minute past the time. Thought I wouldn’t be able to exit the garage, to add time I have to pay $15 minimum, the garage let me exit and the Wham! I got hit with a $90 parking ticket. I appealed and the appeal process took so long and of course they denied the appeal and said I owed and extra $50 (so total $130) because I appealed instead of paying the ticket on time and so now I have “late payment fees”. This company is ridiculous and a scam. Please beware..TaojessyVersion: 2.23.3

✓ Disgusting that this exists…This is such a dirty, dirty company. If these companies didn’t exist, and people refused to work dirty jobs like this, no one would be getting financially disadvantaged due to unpaid parking. Paying for parking literally has impacted me greatly financially— I pay $6 just to be at work. It’s excessive, and my job refuses to pay for us. I hope people who own these companies understand that they truly ruin people financially, and seriously impact people’s lives..HelooooooooooooKkkVersion: 2.22.9

✓ What The Hell?No option to set up an account. And it kept saying my cell number as invalid..ForcedLabourVersion: 2.26.0

✓ Beware: my car was vandalized & everything stolen!Do NOT trust Premium Parking!! This company is horrible. I paid for overnight in a well-lit, covered parking garage with floors on upper levels (not visible from street level). I thought it was safe but my rental car was vandalized, & glass of windows smashed in. Vandals rummaged through my car & stole everything...even my snacks & drinks in a styrofoam cooler! When contacted, Premium Parking said: "Too Bad". I would give them 0 stars if possible. Worst experience ever. Now have thousands of dollars of repairs.Urban MomVersion: 1.3.29

✓ You might as well give your money to themThis entire company is a sham. They run the trucks that put the boots on your vehicle, then act coy about their relationship with them, saying they are merely contracted. Which is true, it’s just that the company is owned by the exact same people. They will bleed you of every cent. Their competitive pricing, based on the hours you need rather than what you would normally waste, is entirely a scam because the pricing tiers of certain hourly stay is still there. The app itself is responsive and works fine, but your literally putting money into a corrupt system meant to keep poor people poor.Dan HibikiVersion: 1.4.10

✓ Still a shamThis company is still a sham. Don't park where you see their sign if you plan on being an average person and coming back a few minutes late to your meter. Me and friends wanted to check out one store in the downtown New Orleans area. We didn't know exactly where the store was, so we spent a few extra minutes walking there and back. paid $25 to park for 30 minutes, came back a few minutes after to find their "enforcer" putting a boot on my car. Despite the sign five feet away from my car saying maximum charge for boot was $90, ended up paying $135 for some "flat rate" to compensate for "another car not being able to park there"(despite multiple other spaces being available in the lot). Also left my bank account with 2 weird charges which was very worrying, but thankfully everything came out even. Better to waste your time finding street parking than to waste your time AND money paying $155 to park for 45 minutes and get booted. There are people watching for you to be a minute late back to your car so they can boot it..Emily8373648Version: 2.0.5

✓ ScammyWe parked at a lot run by Premium Parking. We dowloaded the app per the directions on the sign. We put our information in, set the time for two hours and went to dinner. Our dinner started to run long and we added another hour. A week later we get a bill that pretends to be a parking ticket saying we hadn’t paid and now owe $97 for what had been $32 worth of parking. The app shows our extension but not our initial purchase. We may end up paying this fee to avoid the bill going to collections but this is obviously an unethical business run by unethical people. We have “appealed” the bill as per its instructions. Note the use of the word “appeal” to make it seem like a municipal parking ticket and not a bill from a automated parking lot attendant. We will update this review when we get a response..Infrequent Reviewer 443Version: 2.23.3

Premium Parking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Premium Parking.