Booksy Biz: For Businesses App Negative ReviewsBooksy

Booksy Biz: For Businesses Negative Reviews

4.3
4.37736 star

Total 71 Negative Reviews

Booksy Biz: For Businesses App Complaints & User Negative Comments 2023

Booksy Biz: For Businesses app received 71 complaints, negative comments and reviews by users. Have you ever had a bad experience using Booksy Biz: For Businesses? Can you share your negative thoughts about booksy biz: for businesses?

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Booksy Biz: For Businesses for Negative User Reviews

Avoid Booksy at all costsI own a barbershop and was forced to migrate to Booksy after they bought out the company we were using. The Booksy app showed clients that we were completely booked up for multiple days when in fact we had countless openings. I had clients tell me that my schedule was showing that I was booked out for months when I had countless openings. It cost us money and lost clients as a result of it. When we contacted their customer service they were of zero help and essentially told us that we weren’t experiencing the issues that we were in fact experiencing. Once I gave them the evidence of my scheduling disaster that they requested they stopped communicating with me altogether. Operating a small business is difficult and having a booking service like Booksy that sabotages your scheduling, it makes it nearly impossible to survive. It’s unimaginable the amount of business they have cost us. For the sake of your business please avoid this app at all costs. Terrible customer service and a disastrous booking service..Version: 3.0.18

It’s okI’ve been with Booksy now for over a year and found that they have some improvements that need to be made in order to make our lives (business owners) easier. I’ve joined a few of their live meetings and thought maybe it would get better but it seems as though all the features are still the same. For example you cannot book a client on the backend and have it show up in your calendar on the book say. Meaning I would have to still create two calendars one on my phone and one on booksy if a client is unable, for whatever reason, to book through Booksy. Also, you are able to set up a deposit prior to your appointment but have to ask the clients permission to charge it if they do cancel within your timeframe. These are things that are huge for us as business owners, so you need to consider them, other than these and a few others they are efficient in reminding the clients and setting up their profile. Hope this helps.Version: 2.2.138

I miss GenbookI really hope booksy steps up. As a genbook customer for 7 years I was forced to switch to Booksy. I am in Canada, come to find out we can no longer use stripe, capture credit cards at booking or charge a deposit! This is a HUGE mess up! How can we be charged the same cost for Booksy as Genbook when we don’t have the most important feature. My business is going to lose a lot of money because of this. The merge was not so smooth. A lot of clients emails have phone numbers in them, when trying to edit a client card it will say there is another client card with that phone or email so it won’t save the changes. The marketing feature is a joke. I sent out a blast to over 700 people and no one got it by email. The customer service took 45 mins on chat to answer one question. I did attend a webinar before switching and asked a lot of these questions. I guess they just assume everyone is American and have no answers for Canadians (Sounds familiar). I am very frustrated with this new system and hope these issues are PRIORITY to this company. MISS YOU GENBOOK.Version: 3.0.20

TERRIBLE SERVICE!!!!!!!!This is the worst app. If you are expecting this app to total your earnings correctly and not checking to see if the numbers are adding up to the actual figure...you better double check it. I’ve been using the app for a couple years and the only reason I’m still using it is because I have so many people booking me on it. Other than that I’d scrap it! The customer service is terrible. I waited on hold for almost 20 min one time just for them to tell me the manager “Tas” was going to call me back in the next 15 min...it never happened. Smh but it’s ok I’m gonna let everyone know about this service because I know that I’m not the only one going thru it with them. So make sure you look at what you earned that day by looking at the schedule and then compare it to the statistics for that day and I’m telling ya you gonna see what I’m talking about. They said run the report but why should I have to do that when it’s supposed to show you in the statistics. It’s terrible because that’s what your paying for. And they don’t give you no type of tutorial or anything about how to use it so, you’ll be using this app at your own risk..Version: 2.2.125

New update??Got kicked out and won’t let me back in unless I make a whole other account? I’ve tried emailing with no answer.Version: 3.0.6

Wished the took deposits/cancellation feesGot this app because it said it would take deposits and cancellation fees from clients who book. But that option is only in the US. So disappointing. Wish it actually said that somewhere before i downloaded the app. Everything else on this app is good..Version: 2.2.37

Great professional app to expand your businessI found it quite long to get my account set up 2-3 weeks. Everyone was really helpful in getting it set up efficiently but was time consuming. Unfortunately my evening prices were set to be more, however now clients are booking it’s not charging the correct price so I’m losing out. Hopeful it can be fixed, but just annoying. Other than that it seems to do the job so far!.Version: 2.2.88

So badAt first, I was getting countless phone calls to help me out from onboarding representatives. I was assured that my clients didn’t need to have the app for me to the booking system. I had to manually transfer 8 weeks of existing appointments over myself (which other companies will do for you). Then I have clients informing me that they aren’t getting text reminders for their appointments. I call customer service and they inform me that clients will only get email reminders or notifications through the app and they said it’s not as issue for anyone else that their clients don’t get texts. I don’t expect my clients to check their email on a daily basis and reminders can end up in a spam folder, I also don’t expect my existing clients to download an app and schedule their own appointments (especially when I moved months worth of appointments over myself). I also had issues with the card reader that I paid $100 for and customer service has taken over a week with the issue and my client has been waiting on a refund for a double charge. One representive suggested that I delete my app and reinstall it (as if that would refund my client) the next one hung up on me after I was on hold for 30 minutes. I couldn’t be more underwhelmed with the app and the customer service..Version: 3.0.33

NO CUSTOMER SUPPORTTrying for 4 days to have issue dealt with. No online support or phone. Nobody there. Fine a company that actually works....Version: 2.2.108

Don’t even botherThis app is full of bugs, it doesn’t even recognize my email yet on desktop there is no problems whatsoever, I can no longer use Booksy on my phone and have to login via safari and switch over to desktop version, limiting my productivity and making me hate the service. Do not download, I have contacted customer help and they have no resolutions as to why I’m not being recognised..Version: 3.0.4

A headacheI’m a licensed esthetician and a small business owner. I wanted to find a booking app that would help my clients to book their appointments at their convenience while building up my books. The booking app I was using before Booksy was fine but I needed more and some of the features on Booksy were attractive. Since I’ve subscribed to this software it’s been a headache to deal with. For example, when I’m processing my clients card payments, there’s almost always an error message, as if the payment didn’t go through. Oh and don’t even think about reaching out to chat with support, you won’t get a response. For a software company that’s been running since 2014, you would think the software would runs bit better. I normally don’t write reviews, but the straw that broke the camels back was me wanting to access my revenue for the year, nothing showed up, just a blank page. There are some great features but if want the added stress of wondering if a feature is going to work, go for it..Version: 3.0.15

£35 a month!!I was really enjoying using the app, I found it really useful for my makeup business. However I was really disappointed to be stung with a message to say my free trial had ran out and if I wanted to continue it would be £35 a month! I cannot now access the diary to see who I had booked in so they are now lost unless I commit to a £35 a month charge. Shame as I only wanted to use it for myself and not share the link with clients. It’s a shame there isn’t a cheaper version for those who don’t want to use all the features..Version: 2.2.86

Customer serviceGood app to attract customers but the customer service and policies are trash.Version: 3.0.32

Why can’t I accept mobile payment???So I signed up or BooksyBIZ due to the flow of how things work as far as booking. But my biggest downfall with this app is that I can’t accept mobile payments. I went in and tried to change to mobile payments and every time I message someone they consistently and asking me the same questions and aren’t getting to the bottom of my problem. And I’m paying $30 a month for this?!?!?! If I can’t accept mobile payments thru this app and charge a booking fee or cancellation fee then this app is costing me more that it’s making me. Especially in the time that we’re in. Someone needs to get to the bottom of this problem or you won’t receive $30 next month!!!!!!! Update: finally was able to fix the problem MYSELF with NO HELP from the platform but somehow someone hacked my account and changed my banking I go to a chase account. I’ve emailed, I’ve called, I’ve even “started a conversation” via the app and NOTHING! The number to call for the US hangs up on you after 15-20 of a repetitive recording stating that the next available rep would answer. AND STILL NOTHING. I need someone to call me ASAP cause I need this resolved as soon as possible because my mobile payments are suspended. And even when I put my correct info in the system it’s still telling me the info is wrong.Version: 2.2.104

They tried to charge me for cancelling an account that doesn’t existI am a very small college town nail artist doing nails out of my dorm room and I though this would be a good way to just organize my clients. I didn’t realize it was a subscription but it’s fine because I didn’t buy it and I didn’t even get to finish setting anything up before I got 5 calls in a row from a Florida number I didn’t know and when I picked up it was the Booksy people. The guy on the other line started explaining that people were “trying to find me” specifically and calling them to get my account finalized which I just know isn’t true because I hadn’t told anyone I was using this yet and I do not advertise except through friends. After explaining that I did not want ads posted anywhere or for random people to be able to get my contact information I apologized and said I had downloaded the wrong type of app for what I need with my business and I wanted to delete my account. That’s when the guy said I had to pay $5 to cancel my account that wasn’t even set up or active? I’m not going to give any money to someone over the phone regardless but definitely not for something like that. They also do not have my billing info because I don’t have that set up so It’s not like they can charge me I haven’t agreed to any sort of payments. TLDR: got spammed with calls from this company until I answered and then they wanted me to pay them $5 for doing nothing and I hung up..Version: 3.0.24

OKThis app is just OK. It lacks many features for Canadians like the cancellation policy feature. Has too many pop ups for promotions that are annoying. I’m switching apps because better customer service with Vagaro.Version: 2.2.78

Booksy biz needs improvementLots of issues with this app. Numerous times it logs you out and glitches, meaning your unable to log onto your account at the start of your work day to see your schedule. Card payments and cancellation fees aren’t always guaranteed as clients can clear their bank account/put them on freeze to avoid paying which mean payments fail and you lose out which has happened on many occasions over the few years we have used this app for our business. Booksy should hold card details for every client once they make an account..Version: 3.2.3

Outages and no communicationUpdate—- locked out of my account again- no answer on the phone- no clue what my schedule is for the day Here are the reasons this app is NOT WORTH IT 1) $400 a year for one person 2) Booksy solicits YOUR CLIENTS to try new service providers 3) APP OUTAGES : I’ve been “dead in the water” on NUMEROUS OCCASIONS. The app simply shuts down. There will be no notice , you won’t be able to reach them by phone and support takes DAYS of not weeks to get back 4). PHONE DOES NOT WORK I’m not sure why this is but their phone line can be out for DAYS at a time 5). NO PAYOUTS if you do not track your payments you could be missing out . Booksy held money I didn’t even know I had for almost a year before I found out! 6). Booksy does not have your back If a client doesn’t pay or the app doesn’t charge them automatically for a missed appointment you will get a whole bunch of reasons as to why you can not recoup your losses Bottom line It’s clear Booksy is run by persons who are NOT sympathetic to the needs of people in our industry.Version: 3.0.6

It's okayIt needs to be iPhone compatible. Time slots don't show for iPhone users..Version: 1.0.9

Boost promotionThe boost program takes 20% of the service price by sending you potential 1st time clients but if you already know them or were referred to you, you’re able to claim them as your client because boost didn’t do anything to help you get that client. (I claimed two people) one was a client of a barber that works right next to me in the shop that needed me to cut him on a day his barber wouldn’t be there, I ask him to book on the app. When I completed the service Boosky charged me $10 so I claimed him. One of my clients referred a client to me inside of a store and told him to book with me on the app. The client did Boosky charged me $24 I claimed him and booksy sent a notification that too many claims are happening they need to launch investigation WOW and my claims were denied!!! I contacted customer service and they ask me to give them proof on how I know them…… so I texted the clients and ask them to how did they come about booking me (embarrassing) only one reply I took the screenshot of the message sent it to them still was denied. So because I made claims they assumed I was lying even though I used the boost program and paid in the past without making claims. It really feels like they stole from me.Version: 3.7.2

Good but not greatCould be better & more efficient. Mobile payment is difficult to set up. Also have had feedback from customers to say it would be much better if you got a link to click on when you get your text reminder to cancel your appointment instead of going back into the app to cancel.Version: 2.2.144

Impossible to unsubscribeI requested to cancel my subscription in May and the company sent me an email promising that an agent would call me back to discuss. No one ever called. They have given me the same runaround a couple times now and in the meantime funds keep leaving my account month after month. On one occasion I did manage to speak with an agent who promised it would be sorted...but again, my account is still open. Cancellation should be straight forward, either in the app or with a simple e-mail. There’s no need to have an agent call to discuss a cancellation..Version: 2.2.84

Get it togetherFor the most part I like using the app because it helps me with my appointments and clients. But for some reason sometimes my hours change or the options change without my consent. I try to send emails or messages to clients/selected clients from my client list and it doesn’t work for me. I reached out to them at least two times about the issue and all they say is that they are working on it. Also lately every time are use the customer chat for help on anything they have been taking days to reply, I’ve asked the same thing three times in the past three days and no reply. When I first started using Booksy,Everything was great had no complaints. It seems over the last several months that there have been issues. Get it together or I’m just gonna be forced to use another booking app..Version: 2.2.78

The truthAbout 2 1/2 years ago I started using Booksy when transferring from working a commission salon to running my own salon suite I was told from my fellow coworkers that booksy was supposed to be very friendly to the barber or hairstylist to help with day-to-day actions it’s $30 a month. I have been a member for 2 1/2 years and I can pretty boldly say there are better options out there. Your money has a very slow turnaround. If you do a haircut on Monday you won’t be paid for that until next Wednesday let’s get that straight. If you want to know what you’re being paid out from from their system, you will have to physically call the processing fees for them are very very high. And I would really just recommend trying something else because after you load all your clients in with them, it is very hard to face them out. Best of luck to you..Version: 3.2.1

Customer service is trashI have been with Booksy for a while now over three years. Never really had a problem always loved Booksy. Two months ago I had a client pay and tip me $45. For some reason the clients card was charged two times for a total of $90. Me being the barber I never received none of the money. It never went through on my end. That was two months ago and I still haven’t had anybody get back to me I have called and messaged Booksy over nine times now. My client has had three haircuts since the money was taken. Now I have to completely run my business another way because I no longer take payments through books. You would think something that was obvious would be completed or fixed but no. I’m still getting the runaround and being told that a manager to contact me. Meanwhile Booksy is still collecting their $30 a month payment for me. Moral of the story is they do not care about the customer( you or the people u service).Version: 2.2.144

Didn’t migrateNot happy.Version: 3.0.18

Cancellation policy is a scamBeware! If your business has a cancellation policy this service is not for you! Booksy protects customers and not business owners. I’ve been told how to set up the cancellation policies, no-show protection etc by their representatives, then followed up with additional advices from customer support and was assured that everything is set up properly. When the no-show happened I was told by another representative that all I have to do is wait and I will see the money on the account. When the money never came I was told to wait. Had to talk to MULTIPLE representatives only to find out that booksy asks clients if they allow my business to charge them for a no-show! And all they have to do is click NO and that erases their card info from the system. Bravo Booksy, couldn’t be easier for our clients! Your system is a small business scam. I’m switching to Vagaro asap.Version: 3.0.34

Late cancel/no show payment options not available in Canada???This Canadian version does not include a payment option for no shows and last minute cancellations. Only available on the American version... WHY? I pay 40$ a month! This needs to be changed and become available in Canada too. Very unfortunate I have to cancel my subscription and look for a different company that offers that option..Version: 2.2.124

Difficult appThe app is kind of difficult to use. You have to come up with your own way to tweak it so that it can show information. I do not like that it takes up to 5 days to get payouts. Customer service has not replied to my message on “support chat” in 2 days. The 800 number does not ever connect you to anyone it just says your in a queen and the line goes silent. They charge 30 per month plus other fees such as 2.9% + .10 per transaction. If you want your work boosted you have to wait until 5 ppl book and leaves reviews those reviews can only be made if they sign up for an account (which most clients don’t like booking online let alone signing in) my clients have told me the app is not letting them book open slots so I’m waiting to get back there is no telling how many clients I’m missing due to theses issues. Oh and when you do qualify to be boosted they may charge up to 50% of the service. There are a lot of catches on this app. Acuity was very simple to use compared to Booksy the only thing I like is that it’s a network where clients can look you find your work. After my promotion price I’m canceling the pro version for sure.Version: 3.0.18

Worst Company Ever!! Don’t waste your time!This app scheduling software is a joke. It will waste your time and cripple your business. It constantly crashes, has a different bug every week, they are constantly experiencing “global issues” that either make the app totally unusable so clients can’t book, or a whole host of other issues… They DON’T offer no show protection and totally lie about their services they provide—and tech support suggests you manually book your clients. 🤣 They will blame their inability to provide the service that you pay for on any number of excuses. Then they will hold your booking history, reviews and all your information hostage, losing 10+ years of booking history and hundreds of reviews. I’ll be filing a claim with the Better Business Bureau and suggest you do the same. I’m looking into a class action- this company is a fraud..Version: 3.0.31

Waste of moneyU can get the same service, if not better from other scheduling apps for free. Waste of $25 bucks a month. Customer care hasn’t responded to me for a month. Only select businesses get promoted based off the looses criteria I’ve heard of. A lot of bots on the app as well. Not worth paying for.Version: 2.2.142

Scam company-(Patryk live agent)Warning Take your money and do not reply of your questions or helpsLive support team male person name Patryk was ignoring my questions and was not helpful at all and did not answer any of my questions. This company is biggest SCAM UNPROFESSIONAL WORKERS!!! They have no idea how to solve my problems as a owner of my shop it was very frustrating for me and my staff who works me to work with this company so I left this company Especially the support team when you chat to them on live chat they do not bother to reply me !!! I have proof of evidence this employee he didn’t even care to reply my question and wasn’t helpful at all the live agent name is Patryk once again..Version: 2.2.123

It never worksI have been using this for about a year and I find it doesn’t work all the time and it had deleted appointments on me.Version: 2.2.19

NO SUPPORTI’m an owner of an airbrush salon and have been using Genbook for years, we loved everything about it!! Booksy acquired Genbook and we have been so very disappointed in the lack of support we have received. This is our busiest time of the year and were basically made to transition with little to no support! The in app chat takes sometimes weeks for a reply and most of the time does not answer the questions fully. Editing appointments and searching for clients only works half the time. All clients have to create a new account with Booksy causing clients that have been with us before to have 2 accounts, which we will have to manually merge EACH account (we can’t even merge in app, have to go to a computer) with over 5,000 clients that is not an easy task. I’m hoping after all the bugs are fixed this will be a booking system we will stay with but have definitely been thinking of looking for a new system!.Version: 3.0.27

DisappointedI was disappointed in this app in 2017 which is why I stopped using it. I then started using theCut which is absolutely flawless unfortunately I joined a team which all use Booksy so I took one for the team and changed back to avoid customer confusion. It’s 2019 and I’m still dissatisfied, disappointed and disgusted on how slow they are fixing issues. And how terrible the app works at times. I’ve been complaining about the same issue for months. My portfolio flashes constantly and pictures are always duplicating, i have the customer version as well looked myself up and on portfolio the pictures duplicate. I don’t know why they don’t just display photos in a grid style. The photos look horrible if you don’t display them correctly and can take time to load especially if you use your portrait mode on iPhone. I would of gave a 1 star but I’ve gotten a few new clients however this app is NOT worth what they charge. They’re quick to take their $30 but slow as hell fixing issues..Version: 2.2.64

BooksyOMG I HAVE NEVER DEALT WITH SUCH HORRIBLE CUSTOMER SERVICE! The app was ok in the beginning then…… they reach out to have you sign up for “boost” which might i add doesnt cut the cost of the app and booksy gets 30% which is ok for someone who is struggling to build clientele which im not. NOW THEY WILL CALL YOUR PHONE NONE STOP FOR THAT BUT PLEASE DONT NEED TO CONTACT SOMEONE ABOUT ANY ISSUES BECAUSE YOU WILL WAIT DAYS WEEKS OR EVEN MONTHS. ALSO WHEN USING THE BOOST FEATURE BOOKSY TAKES THEIR 30% out of your bank account before services are even rendered instead of taking from the payment made by the client. I also do not recall signing anything or agreeing for them to debit my account for any amount besides the sub fee so how thats even possible i dont understand. I had an agent literally keep a chat open for 12 hours. Its insane how poorly booksy does things. And no i dont want to email booksy and wait 45 days for a reply defintely need to find something new.Version: 3.3.2

Avoid like it’s Covid 19So many complaints about this company: *Payments taken from client’s bank accounts after appointments have been cancelled in the allocated time space EVEN when cancelled by us and the cancellation fee waived! This is an illegal transaction! We have been left to explain to the clients.... *Received an email to say a staff member had breached security by looking at more than 18 client records in an hour BUT couldn’t tell us which clients! This is a clear breach of GDPR for the clients so why could Booksy inform us 18 cards had been accessed but not one which ones? *never available to assist with enquiries, they blame coronavirus for their delays yet Booksy is a remotely controlled system ....?! Very poor customer service. *we began using them as a new online booking provider around 2 years ago.... they’ve not evolved, but then you get what you pay for. *always have an excuse for delays/poor responses/incorrect responses/misread enquiries Just not up to scratch Booksy! *CANNOT RECOMMEND THIS ONLINE BOOKING SYSTEM - AVOID AVOID AVOID.Version: 2.2.115

Too confusingWaste of time.Version: 2.2.85

Not at its full potentialI have a problem with not having access to mobile payments because they’re third party. So if a payment is canceled, declined, or disputed I have no way to know. Also, clients can bypass custom forms when they make an appointment on a computer web browser. Therefore not seeing custom policies. Booksy doesn’t allow you to edit payments made with credit card, or split. Which is an inconvenience. I hope these issues are modified and fixed, ESPECIALLY the mobile payments. I require deposits for a reason, and Booksy isn’t a guarantee I will receive that. Update! I have contacted customer support and I was advised there’s currently no option on tracking mobile payments because it’s a third party therefore Booksy DOESNT get notified. Clients can bypass custom forms when booking online and not on the mobile app..Version: 3.0.8

TerribleGives option for 14 day free trial, then charges you and doesn’t give you the trial. Trying to contact them to sort the issue is near on impossible with no response to emails or supper chat..Version: 3.0.10

Just Another Money Hungry AppI’d assume Booksy is supposed to be like your assistant but I don’t know to many assistants that stick around after they put you to work. First off they take money from your clients then when you start to claim them they begin to tell you you are lying. They want you to show them proof thru screenshots of messages so that they they can confirm that they’re your client. I find it embarrassing and unprofessional to have to take time out of a clients day just so I can prove to you guys they’re my client. Is the $30 a month not enough? Do you want a percent of all my clientele? I understand that once a blue moon you do give me a client but in 6 months I’d be surprised if it was more than 6 boost clients I’ve made from the actual app helping. They do contact you at first and act better than most apps but at the end we’re just another number..Version: 3.4.2

Mixed viewsMixed views on this. When it works it works it’s good and I like it. Main issue I have is there are some glitches in the system that need to be improved. The majority of the on boarding support is good. It doesn’t link to my google calendar which I find frustrating as I need to make sure appointment aren’t overlapping with my bridal business which has a different crm system. The system is speedy to process payments, once clients have downloaded the app it’s easy to book and rebook. The marketing element is great, but it needs improvement. Anyway I’m hoping to get new leads and if I get those I’d increase the star rating to 4. If the technical challenges are resolved I’d give it a 5..Version: 3.0.17

No customer serviceWe’ve been in contact with booksy multiple times in the last month to disable our account and stop marketing but their customer service is non-existent. Really unhappy with the service they’ve provided and be making sure to let everyone know about it..Version: 3.0.27

1yr experience *be careful*The only thing I like about this app as well as other beauty apps is that it will bring you clients. But I don’t like that it allows clients to defame your name in your reviews. You can block clients that you choose not to work with anymore or that disrespect you. But it will still allow them to create reviews with discriminatory comments & threats about you that are not true or not the entire story. They do not protect you or your business in that aspect. I was called several names, highly disrespected & called out because of my race. Which is very sad because all of my ratings explain my true character from clients who have been with me for years. I tried the Boost. But i regretted it & cancelled it. It charged me 30% a few times for clients that find me on my own promotion outside of this app. This app will take credit for clients booking with you that found you from your own independent promotions. I have reached out to support & they have stated that their customers are more important. Nor have they done anything about the money they have charged me..Version: 3.3.2

Super inconsistent.I’ve been using Booksy as a professional barber for about 2 years and it is the most inconsistent app I’ve experienced. I get notifications for appointments that don’t even exist. May clients often complain that they get an error when using the app and are forced to call in for an appointment rather than use the app. At this point I’m just too lazy to switch because there are 15 other users on the books as well. Switching a whole barbershop isn’t convenient or Easy. Booksy should focus more on tightening up the way this program runs rather than add a bunch of new features. If I have whole days where clients cannot use the app then I’m paying for something I am not receiving. Overall I should keep track of the days it’s not working and request compensation. But if you’re a professional just use a more straight forward booking app to save yourself all the trouble..Version: 2.2.124

Worst service imaginable! Small businesses beware!!Our booking software was bought by this dreadful company and it was a terrible experience and lost an unknown amount of business thanks to them. We are a massage business and online booking is the main artery for our business. When Booksy took over they were so irresponsible. Many features did not work like they described. When I called customer service I would be on hold for close to an hour and the representatives were less than helpful as they often didn’t know how to help and lied about when our issues (that were system wide) would be resolved. The reps I talked to often complained how short staffed they were and admitted they were unprepared for influx of issues with the merger. When I would ask questions in their online chat box it would take days to even weeks to even get a response. I know of many other small businesses in my area that were in the same boat (were using Genbook then were merged with Booksy) and all had terrible experiences and moved to a different software. If you run a massage business DO NOT USE THIS SOFTWARE! I recommend using Massage Book. They actually answer their phone when you call, when you ask a question in their chat box they answer with actual solutions that work..Version: 3.0.23

Probably better for Americans.Booksy is a fantastic platform built on a super easy to use base. However, I don’t think it’s quite ready for Canada yet. None of the payment options or holds on time slots w a credit card work in Canada. Clients in Canada have no issue booking though the app and finding my store- all of my American clients can’t seem to get passed the error page “this salon has been removed from booksy” which makes me look terrible + completely defeats the purpose of me paying for online booking when I’m having to do it all manually anyways. For the price ($28 Canadian a month) I can use square payments entirely for free + link with their processing system as well as quickbooks. Customer service is okay 🤷🏼‍♀️ the couple times I messaged them about my issues with US clients trying to book they pretty much summed it up as not possible. So ... 2 stars from me..Version: 2.2.55

DisappointedI searched a long time to find a booking app for my business, I was referred to Booksy my nail tech (which she did NOT get credit for). I started with Booksy on September 19,2021…. It was one thing after another after another but I was being patient because they were highly recommended and I really was ready to switch from GoDaddy. Well after numerous calls, several unresponsive chats, and just waaay to many hiccups I finally gave up on October 26th, it felt like I was in a narcissistic relationship, I tried, I wanted this app so bad but nothing worked, everything was a struggle, I have been in the hair industry for 20+ years, I am fully aware of mishaps, misunderstandings etc… but this tested my patients on a whole other level, the stress was not worth it and maybe just maybe this wasn’t meant to be, which is unfortunate because I was already starting to tell folks about this app in my salon suites building, this is before I ran into all the issues. Hopefully they get better.Version: 3.0.9

ScamBeware of this app it is a scam. Nothing but a head ache from day one. Customer service does not resolve issues and management does not call back. I have $1000 in lost transactions because their app was telling that it had charged my clients( after I had swiped their card) after a week and no money had gotten dropped into my bank account. I contact Booksy and they blame it on me. After losing countless hours trying to get someone on the phone. now I have to hunt down each individual client from last week and hopefully get paid. This company is fraudulent, negligent, and abusive to small business owners. I wish I would have read all the bad reviews before I bought the app. Also when customers book their appointment with their credit card and you go to charge them at the end, if there is a fraud alert I their end it won’t let you know the card declined. It checks out and says paid as normal tricking you to think you actually got paid, but once again have to hunt down clients for money..Version: 3.0.42

HorribleHorrible transition from genbooks to Booksy. Many errors and still can’t set up everything properly. Horrible customer support. Been waiting hours for any answer and all they say is it’s high call volume(chat). No Canadian support number to call. Not able to connect to google calendar. Not intuitive. Would give it zero stars at this point..Version: 3.0.24

Issue with no slots availableHaving issues with no slots available even though some spots available there Having issues with this so many times Clients calling and asking for appointments instead of booking there EFFECTING business a lot that way Need to fix it as soon as possible Thanks.Version: 3.1.1

Worst booking site you’ll findMy beloved Genbook that I used for 10 years was bought out by booksy so I thought I’d see how it went. What a disaster. Nothing was transferred over correctly, I've lost 10 years worth of history of my business and clients. People are booking themselves but then for some reason their appointments are canceled by booksy. Don’t even try to get ahold of customer service, it doesn’t exist. Nothing is intuitive, and who starts the workweek on Sunday? I am searching for another online booking site, at this point anything would be better than booksy, (hate the name too btw) so I have nowhere to go but up from here. Addendum: it’s funny that their “customer service” is so quick to respond to these reviews, acting like they want to help when it’s impossible to chat/email/call them when you need help on the actual site. We finally gave up after a week of trying to get ahold of someone to help with our problems. Good riddance..Version: 3.0.27

So many things wrong with this appAt first everything was fine customer service gave me his personal number to call for any issues I love the app has the boost option, lets clients leave reviews, has a card ready to take card payments. I’m starting to dislike this app for one the customer service is crap ! You can’t ever get anyone on the phone. You can text them through the app but takes at least 24hrs for a response. The card transactions don’t let you see the break down of what your being charged for it doesn’t give you the option to receive your money asap even for a fee like square appointments did. It takes 2-5 days for you to receive the money from transactions by card. I have to stop taking card because this app makes it so hard to track it. And before I bought the booksy card reader I was using squares reader but through the booksy app it would lag out and wouldn’t let me close out the service ticket. My clients are having issues booking it lets them choose a available time but when they are finishing up the process it tells them it’s not available when it is available… this app has a lot of issues it’s so bad. Just feels like this app is getting worse and worse..Version: 3.0.26

LiarsThey lied to me, to get me to sign up. Made me do all the work to put all my details up and then want Me to pay them a monthly fee for me to get my current clients to sign up to their app to book appointments. They don’t generate new clients for you like they say they do and tell you that you have to do it. Not sure what the monthly fee is for if that’s the case. They kept comparing themselves to treatwell when getting me to sign up and talked a lot of negative stuff about them but to be honest treatwell is 1000% better. At least the money you pay them monthly they actully work for it and generate new clients for you weekly! Booksy are liars so don’t believe everything they tell you before signing up! And despite me asking them to cancel and take me off the app, I was charged a further 2 payments which I’ve been told I can’t get back!!!.Version: 3.0.27

If I could give it 0 stars I wouldDo NOT go with this booking system if you don’t want all your hard earned reviews and client records to be a waste!!! Had this booking system for almost a year and when they said I had to reverify my bank to take mobile payments it’s took almost 2 months to sort it. Constantly being sent round in circles by staff who clearly have no clue how to work the system themselves. Takes days for replies and by that time it’s a different person on the chat who doesn’t know what the previous conversation was about. I can now not take any deposits or mobile payments so the app is useless to me, I had built up almost 100 5 star reviews and client records which is all now for nothing. There was a deadline date to get it verified by 22nd March. It’s took this long because I’ve been sent round in circles yet I’m still being punished for the system not working and the staff not knowing how to work it as now I can no longer take deposits. Baring in mind it’s the exact same bank account which had already been verified for months , I now have to go with a different company and manually re-enter 100s of clients and appointments!! Stay clear of this company 🚫🚫🚫🚫🚫.Version: 2.2.134

Good app, bad costumer service.I usually don’t do this but I’ve tried contacting you guys about 10 times now in a span of the a month about an urgent matter with the new version of the app that I can’t even access my account anymore & there’s no replies back from you guys & when there is its barely any help. It’s like I have to force you guys to help me. I’m still stuck with the situation so this is the only way to get your attention I guess… hope it works. Been with you guys for almost 2 years now & I’ve put handful of people on this app too but I just found out that costumer service is this poor. Unfortunate..Version: 3.0.4

Good booking app but needs workThis app has saved me lots of time, and my clients are now in charge of booking their own apts. However I wish there were a few things they would change. If I have a cancelation or an opening I would love for the system to send out a message or email to clients automatically letting them know about the opening. I love using the message blasts, but the system only allows you so many per month. This is a great tool to get to all your clients at once but the limit is annoying. Also if I want to change my hours of operation I would have to go in and block off all the days with the new hours. I wish they had a date option to change your new hours. Not just Monday-Sunday. I have my settings set for clients to book two months in advance to date and time, however this never seems to be the case. Ie January 5th 2pm should open March 5th 2pm, however sometimes March 5th doesn’t show itself available until January 6th. Like I said this app has saved me lots of time and seems to be the best one I’ve found after researching for sometime. But they need to tweak a few things for sure!.Version: 2.2.4

DisappointedWhile I like the layout of this app, it’s a bit tricky to navigate. I’m not a fan of all the various payment options. There are to many and only two of them process payments through the app. What is the point for the others. In trying to use two of those, it generated receipts that say paid but clients didn’t have to run their card. I had to go back and contact clients to check their bank accounts for payments then send them a payment link (a feature that you should off) from square to collect their payments. Now I’m strictly running my payments through the square option ( my previous booking app) but, the sales are not showing a zero balance in the Booksy app. So I have to go check my square app to see the transaction went through. Also, if Booksy had a debit card and held funds in the app, that would be extremely helpful. I prefer keeping my business funds in the app and using my debit card for my business purchases from the same app. (Like square does) lastly, when I’m trying to chat with a live agent and get handed off to 3 different people, that takes about 10 minutes between them to respond to me, that is extremely irritating. Time is money, if I have an issue and need to chat with somebody for a few minutes, that conversation drags out over 30 minutes. I’m probably going back to square, but I’m trying to give this app an opportunity to meet my needs and fix these issues..Version: 3.0.44

Ok booking appWish we could use this app on in Canada on our tablets or iPads. Also needs to add a cancellation fee in Canada. Otherwise it’s great for clients and very convenient:).Version: 3.0.21

Booksy bizThe app used to be really useful before the update but since they have made it difficult to book customers who don’t have an account. Also they’ve made it more difficult to see the whole days page all at once. There’s nothing positive that comes from the new update..Version: 3.0.2

Terrible appIf a company decides they want to buy out another company and make it better or improvements at least hire the developers of that company too . Because this app is trash in a major way I’m sorry lol I say this. Navigation, payouts , clients scheduling, etc… has been a nightmare for the past week of them forcing everyone to utilize their service app… I see money in the app that I’ve made but not in the payout section so where’s the rest of my funds? They place breaks in the calendar which are hard to remove , oh I Havnt found our still how to remove that feature the tech support is slow and also where is the 800 number …. I didn’t need any tech support or 1-800 while using Genbook for the past 8yrs ..I will not recommend this to any of my friends. I have maybe missed our in a lot of clients because it’s very difficult to use.. very disappointed 2022.Version: 3.0.18

No tech support, false advertising of featuresVery difficult getting customer support Updated: March 31st 2022. Run, do not walk from this app. My account was migrated over from Genbooks when they merged, and it does not have as many features and is more difficult to navigate. It advertises no show protection features, yet if a no show client does not approve the credit card charge for the missed appointment fee, then you are just stuck. Also, if a client does have the service done, you don’t get paid unless they approve the charge from the app. I also got the Booksy credit card readers, and have had difficulty getting the app to run smoothly, ended up having to send cash app and Venmo requests to my clients, because of the difficulty in getting the app to work. Booksy advertises streamlined services with no show protection and it’s anything but that. Also, they lost a lot of my client records during the migration, records that showed me the number of prepaid services and customer balances and other client nites. Customer support is like , “well sorrrr-y”. Have a nice daaaay! Is there anything else I can do for you today?’ 🤮.Version: 3.0.26

I love the functionality of this app.First off…I have to say that in the beginning of using the app they were very helpful. The person that referred me did not get her credit. There is no easy way to migrate information from a spreadsheet I had to manually put every price in. I offer many services so it took me forever. I did not get my free month either. The app itself is wonderful. Sometimes you have hiccups with inputting information but can be resolved easily. It seems to take too long to get your deposits for prepays and when the customer finalizes transaction. In order to complete levels some of the things required seem so far fetched it hard to reach them. I want the most out of my booking app without the stress. But overall it a great app that offers tons of organization and professionalism..Version: 3.0.40

AwfulApp is complicated to use Constantly want to call or contact you when you sign up Then Impossible to remove your account I’ve been trying for weeks now, first I was scheduled a call to remove my account, which I didn’t realise was a video call ?! A video call just to tell them to delete my account. Then was told I’d get a call today at 3 after multiple emails all week asking what time was best what day was best or if I’ve read their previous email Didn’t receive a call, and bare in mind all this is just to remove my account as I don’t use it and apparently this is only possible to do over call, and after all this I definitely will not be using it in the future..Version: 2.2.114

Not good anymoreWhen I first started using this app it was awesome. There were some things like instead of a closing time i would prefer a “last appointment” time. In the past two months clients are having complications booking appointments. They are prompted to make new accounts. The app tells them I’m booked when I’m not. I’m constantly having to make the appointments for the client when it’s supposed to be client friendly and that defeats the purpose. I’ve had clients show up for appointments that never showed up on my end nor did I receive an email for it. Client had their confirmation email to prove she booked it tho. When I try to chat with support they’re not responding in a timely manner and even when I give client names whoever had issues, Booksy’s text support can’t find the issue. Sorry but too many glitches to stay with this company. Clients are frustrated and so am I. I wished this would have worked better for me..Version: 2.2.5

Latest update If I wasn’t using already I wouldn’t take it Go for near cutWhat a load of rubbish since update don’t bother forever chasing billing to always wrong amount over billed. Rep Alex is brilliant but the app since update is just awful. Update I have now taken boost button away from your app so it’s controlled by them it’s been for five days since I asked they’re are still making money on the boost..Version: 3.0.20

Downgraded..The new look does look good but not as functional. old version was better. bring it back..Version: 3.0.1

Worst business supportVery unprofessional support for business in Poland. They charged for everything but when you need them in any situation they will make there hands up. Some of my competitor visited our spa later visit they gave on booksy wrong review I asked help from Booksy support even though I have cctv evidences but they refused to listen and ask me to contact them my own. Even I bring my own above thousand clients to booksy..Version: 3.1.1

Bitter sweetBooksy helped my business so much and I love it for the features I can use. However It's a little on the high end I only im only able to use it for booking which I will say is really awesome! I also love it for a message blast but I rarely use it there are many things I wish were available through the app I wish it gave me my potential cash intake based upon appointments scheduled daily like other apps that I've tried, the only way to find out is through going into each appointment and cashing out and I don't always remember or have time to do that at the end of each cut or day. There should be an option for that to be automatic or not . I also don't like that it doesn't link in with my phone calendar. I've been with booksy for two years and complained about these features from the start but paying $25 a month and it still hasn't been updated I may find something else for my clients to use. I just didn't want to change because that's alot for my clients bit I'm really considering it. Other than that the app is Absolutely the best of those features don't matter to you they do me..Version: 2.2.30

Great appBeen using Booksy for about 3 years but they have not yet or plan to develop no-show protection for business owners in Australia which is a major letdown other than that well rounded app!.Version: 3.0.8

Not as great as it seemsHonestly with all the rants and raves of how great this app is I was disappointed. It is so basic that you literally can just use your phone calendar. It wasn’t taking deposits either. The square is was better which I left for Booksy. It’s just not anything worth $30a month for. It’s just not all that. I thought because “everyone” seemed to have it and they advertise it on Instagram so much that it would be more useful. I am going to end my subscription soon. I need deposits left for my business. And the point of this is to be easy and less stress on any business owner. I still have to get a deposit first before I book them in verses booking their own appointments. So I dono. I also would like to adjust pricing for specials rather than have to ad a whole new service all over again. It’s annoying to write a note to the client about the price and remind myself that this is really what the balance is. Wack.Version: 2.2.31


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