CAVA | Order Online App Negative ReviewsCava Mezze Grill

CAVA | Order Online Negative Reviews

4.8
4.86271 star

Total 38 Negative Reviews

CAVA | Order Online App Complaints & User Negative Comments 2023

CAVA | Order Online app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using CAVA | Order Online? Can you share your negative thoughts about cava | order online?

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CAVA | Order Online for Negative User Reviews

Good startThis is an overall decent app - I love the option to reorder my past meals and to see allergens. However, PLEASE make it so that I can see when my store has mobile ordering switched off. It’s frustrating and confusing to not know, as coverage in my area is spotty at times and I don’t know if it’s me or the app. I completely understand why some stores can’t always have it turned on right now, so this isn’t a complaint about that - it would just be nice to not waste time only to get a loading screen that never goes anywhere..Version: 3.1.2

Update DissapointingI must say I am very disappointed with the new update. Takes forever to order now : 1. Map is to dark and cumbersome to navigate. I drive in the region often so I need to order from various locations. The map doesn’t show all locations unless you pick a specific city and you cannot search by Zip. The map should just show all locations so I can pick the one I will be closest too when I arrive in that area. 2. Navigating toppings, proteins and even things like “dressing on side” not intuitive and it takes noticing longer than the previous version. 3. Rewards tracking is weak and current level/status level information not even available to see what progress you are making through each level. 4. If selecting Reorder, you cannot update the pick up location. This should be a simple fix. Please adjust this app. The user experience alone has deterred me a few times now from wanting to order Cava and I have been ordering Cava for over 9 years now. Thanks for listening..Version: 3.0.1

Editing an order is horrible.I can’t tell which lettuce is selected for example because everything is a tiny thumbnail now. This made ordering much harder than the previous app layout with “pages” of selections. You don’t get order confirmation in app anymore. Nor do you get a confirmation at the end before it charges you. You select the time slot in the beginning rather than at the end. So if you take too long to build an order in the slow navigation you lose your slot. Ugh. Put the classic layout back in as an accessibility option because I’m having a hard time with this. You also used to be able to name your entrees per person. Not anymore. No more labels as to who gets what food. You need to use the little thumbnails. Group orders are painful now..Version: 3.0.3

Re-ordering never worksIt seems like this app used to work better a couple of months ago. My family usually orders the same thing each time. The reordering feature made things very easy. Now I find that that feature almost never works. I get a message that there’s a problem with one of the items. It doesn’t tell you what the problem was, doesn’t allow you to order items were there wasn’t a problem. So you have to start all over from scratch each time. They need to fix this. I find myself ordering from CAVA much less as a result of this. Makes it too hard..Version: 2.13.50

Go back to the prior versionI’ve been using the Cava app since they first came on the scene. Gave them a lot of credit for creating an app that had the user experience in mind. Don’t know why they had to change it to something that’s not as well designed. First, before they would take you through each step of the build a bowl process. Now, you scroll through all the options at once and often have to go back and forth bc the images are smaller and move too quickly. Fixing it at each step is more appropriate so the user knows what to do at each step. Also, the nonsense at the top is hard to read. Lastly, the calorie counts across the app, the online ordering system (which uses the old UX and is grt) and the nutrition calc are all different so if you are counting calories and sticking to a calorie budget good luck w that. I think the issue is the algorithm for the rice. Bottom line, why mess w something that works. And if you want people to trust you, get the algorithms working..Version: 3.0.0

Update is horribleHad really enjoyed the previous version of the app as it was really simple and user- friendly. The latest update to the app is horrible. It’s like you knew all the features I liked and took them away. I liked the large menu icons that stayed circled as you selected so you could easily scroll up and down to verify what was selected-now it adds these tiny little icons in a dialogue list and I can hardly tell what they are to check my order as I go. I especially appreciated being able to add a name to each item, because it all looks pretty similar once the bowl arrives and may only be a difference of an item or two—-now we have no idea who’s is who’s. Where is the check mark for the free pita? Where is the plain kids meal? Not happy with this new update- if it’s not broken, don’t fix it!.Version: 3.0.0

Charged without sending order to restaurant, customer service is no helpI placed an order with Apple Pay and, despite not being prompted, was apparently not logged into the app. When I arrived, the staff had no record of the order, even though I showed them the screen showing my order. I’m glad I took a screenshot of that page — when I signed in to report the problem to customer service, the order erased from the record (but not the $30+ charge on my card). When I reported this to their customer service (complete with the above photos), the Cava rep stated that they could “kindly confirm there was no order received from you,” despite me providing a screenshot of the order. All follow-up emails from me providing more information (which they requested) have since been ignored, and the fee has not been refunded. Overall, an awful customer service experience that was brought about by a glitchy app..Version: 3.0.3

Terrible User ExperienceThe user experience (UX) is not intuitive. I wanted to custom order a bowl and the UX displays a selection of standard bowls (e.g., Lentil Avocado, Tahini Caesar, etc.) and be titled “salad”. I selected salad and it wasn’t clear what kind of greens were in the bowl. I then picked Greek salad and saw that some of the greens, toppings, etc were circled, indicating they were included. I didn’t want olives, so I touched the circle, thinking it would remove the olives. Guess what, it doubled the olives. I then saw I could delete items at the top of the screen. There are many other issues with UX, too. Updated comments to reflect v 3.3.0: You can now delete items from specific bowls. However, I think having to swipe left to right is an awkward UX when compared to something like Chipotle’s. I’ve upped my review to two stars..Version: 3.3.0

Great food. Terrible app experienceI eat Cava frequently, but if you could avoid ordering on the app I would. It’s beautifully designed, but it’s not very easy to use especially when you are taking multiple orders. It also lacks native apple gestures, for example, to delete something you can’t swipe like you would in others apps. Something that a first time app user would think to do. I commend a restaurant for trying to make a unique app experience. And it is unique, and beautiful. I just think it needs to be a little more functional..Version: 3.0.3

Cava food is great, Cava app is notI love the Cava food. I do not love the Cava app. For how wonderful the food and in-store experience are, I would expect the app to have some common order flows and technical issues worked out. Good luck modifying an order you made in the past, you’ll crash the app! Trying to place and order? Nope, “Technical issue, go visit us in person.” Or try again four times and, oops, the thing you deleted from your cart was ordered, too! On a positive note, the app does a great job helping you make sure you’re ordering from the right Cava..Version: 3.2.1

Not User Friendly At AllLet me start by saying I absolutely love Cava’s food; however, this app is maddeningly and unnecessarily difficult to use. Of all the fast-casual restaurant apps I’ve used, this is easily the worst. Using teeny, tiny pictures of ingredients instead of ingredient lists and check boxes is just silly and pointless. Good luck trying to differentiate between 6 types of lettuce based on a circular picture 2mm in diameter. You never know what you’re going to get as a result! I don’t like Chopt’s food as much, but their app is 1,000x better. You can have pictures if you want, but you absolutely need to have lists with words and check boxes to customize an order. There is no need to reinvent the wheel here!.Version: 3.0.9

Want to love it but...When it works, then great. But lately I can’t enter a pickup time. I have to keep exiting and reopening and reordering then deleting the previous order...what a mess. At this moment I have tried several times and can’t get my order in. Also, this app cost me 13 bucks of wasted money, which has never happened to me before. I’m used to apps that let you reorder. They always ask you where to pick up. This one didn’t. I placed a reorder and it never asked where to pick up from. Once I placed it I saw that it was a different city not nearby. Knowing I just lost 13 bucks I tried again planning to change the city. It turns out you can’t. I had to make a new order and try to remember everything all over again. What a pain..Version: 2.13.9

Basic and needs improvementThe apps layout is easy to understand and simple to use if your just looking to preorder your food. If your trying to manage your calorie intake and track the nutrition information then the app is basically useless for these two purposes. For starters the calorie estimates are off by a few hundred calories at the least. One of their standard meals (without ANY edits) comes out significantly higher in calories when the individual ingredients calories are added up separately. Also there is no sign of a meals nutrition information whats so ever. It would be nice to have a overview like the chick-fil-a app gives you of the calories, adjustments and overall information. This is either a relatively new app, this a work in progress, or cava is not putting in half the effort other companies are with the food ordering apps. Love the food and would love to eat it more but I’d need a reliable platform to change me from an occasional user to using it 3 to 4 times a week because accounting for their mistakes takes too much time..Version: 3.0.8

Slow, Unreliable, Crashes ConstantlyThis app used to be very streamline before the overhaul. Now, the app crashes whenever the store I select happens to run out of appointment times. The app takes 30 seconds to load up when I open it. I think it's because it needs to fetch my order history or something, but it takes 1000 times longer than it did before. Less is more. This new design is awful. Awful. Awful. Pare it down. Maybe reduce the image quality or something, this app is just so dreadfully slow and I can hardly order. If I dare to order multiple bowls, the app stalls or just flat out crashes. Terrible as it is. -3/5 if possible..Version: 3.0.9

Allergen update - thank you for your replyThank-you for your reply about the allergen filtering feature of your app. It is helpful to quickly see what is safe. However, I am still unable to directly communicate allergens to the restraunt through the app. Also when ordering a kids meal the app makes you choose a drink to check out and the only options are dairy options which are one of our allergies. Other than this inconvience our child really loves your food! We want to use the app more since the line in our city is always out the door!.Version: 3.3.0

Food is great - app is unreliable and clunkyI love Cava, but using this app is nearly always frustrating. More than half the time it requires logging in again and/or crashes during an order. It’s clunky to order - you can’t simply increase the quantity of something you’ve ordered - you need to do it again from scratch - and even the button to add more food says something not intuitive like “Add a drink.” Ordering on this app typically takes twice as long as similar businesses. As a working parent with crunched time, this often dilutes the appeal of being able to quickly reorder things we’ve ordered in the past. I hope Cava can make their app as good as their food!.Version: 2.14.1

If they tried to fail, they’ve succeededFor more than a year, there are have redesigns and fixes that seemed to have done little to improve this apps usefulness, or even its ability to function. Want to reorder your usual? Get ready for the app to reboot. Want to autofill your login credentials from a password manager? Good luck. Would you like an order flow and UI design that makes sense? Well, the best they can do is big, bright pictures….usefulness must be planned to launch in a future update. Want to reorder the same thing you had before, but at a different location? Tough luck. I used to eat at Cava 3-4 times a month. Now, I just avoid the hassle of having to religion and manually reenter the ingredient combo for every member of my family. Hopefully this changes soon, the food is delicious..Version: 3.0.9

Should go back to the old app designThe redesign is visually stunning but it is glitchy and annoying to use. It’s not intuitive and makes it difficult to edit meals—seriously it’s 50/50 if I will actually manage to remove whatever I’m trying to remove and wow does it encourage you to sub in something. I’ve had issues with it freezing and stopping/loading pick up times, adding meals back in to my order, and once the pita bread sides just vanished and I gave up on ordering them. I miss the old app. Anyway CAVA is delicious tho.Version: 3.0.1

No method for logging complaintsOrdered using the app as directed - requested delivery as they offered it and ended up getting my food 20 minutes later from a CAVA farther I didn’t order from with the doordasher (they route for you I guess?) calling me not once, but twice to tell me that my address was wrong, despite having the correct address everywhere I looked. Went to my doordash account to see if it’s logged there so I can’t complain to them. No history or record to check within the app, so I can’t report this anywhere else. Only way to complain is by EMAIL, which in 2022 delivery standards, is absolutely ancient. App needed to add a record of orders and an internal complaint system before launching. Only use pickup and save yourself the headache. Food’s still not here..Version: 3.1.4

Can’t handle basic dietary restrictionsMy wife is lactose intolerant and we’ve tried everything to get a dairy free meal from here. They have no way to indicate something should be on the side or to keep it off the dish entirely. We’ve ordered from here a few times and since there is no way to customize, when it asked for a name we put “feta and dairy on the side,” but still got feta and sauce on the dish. Today we called in to tell them and they said they can’t do anything over the phone and you have to do it in the app. Just got home and the same thing - both tickets say “feta and sauce on the side” but both bowls are filled with feta and sauce..Version: 2.14.1

It would be great if it actually worked…I’ve had this app downloaded for 4 months and have not once been able to successfully use it. For awhile, we’d get all the way to payment and then get an error asking us to try again. We’d do so and then it would tell us to just call the restaurant. Despite changing credit cards out and trying to shut down the app and restart we had this problem persist. Today I logged on, added my first meal to the bag, selected that I wanted to add another one, and then got stuck on a screen with with only drinks and sides displaying. Despite trying to exit back to the main menu, I’m stuck on a menu selector page with only some of the menu. This app is so buggy! It is costing your company money as we’ve had to change restaurants on many occasions when we don’t have time to walk in or access to a computer to order via website..Version: 3.1.3

Good start — needs improvementsThis app does make it easy to customize a Cava order — even easier than in person. It is confusing that a greens bowl at the store is called a salad in the app. It also seems to double my order if I use the reorder feature. Please add an opt-in feature for cutlery, napkins, straws, etc. it would also be nice to be able to specify the kind of beverage in the app. Of the 3 orders I have placed using the app, the beverage part has gone smoothly one time. Once, the specific beverage I wanted wasn’t available. If I had known this ahead of time, I would not have ordered a beverage. Another time, the curbside server heard “lemonade soda” for lemon-lime soda and brought me one of each (lemonade and lemon-lime soda) to hedge her bets..Version: 2.14.1

Awful update - bad UX designI used to be able to make an order quickly and know what I was ordering. This new update is frustrating. I don’t want to write a story with my order... it used to give info about what was in each option too and now we’ve got no info, no insight into how many choices before it charges extra (until you’ve clicked enough, but knowing how many you get informs the decision). And, the options/images are tiny. We were also unable to figure out how to add our names to each order. I understand why they would want to ‘streamline’ it like they did, but this took way longer to place our orders with than it should’ve. I’m sure we’ll eventually get used to using this interface, but it’s not an app we want to spend a lot of time using... it doesn’t serve the user any function in making it look nicer, it should be easy, fast, functional, intuitive, and informative. This was a frustrating and disappointing experience..Version: 3.0.3

The newly updated app is a big regressionI used to be a huge fan of the Cava app (weekly ordered, would promote it to others) unfortunately the newly update UI is terrible. Certain functionality just doesn’t work (order again) and the new mad libs flow of creating your order is a cute idea but is not user friendly at all. Why would you make the selections smaller than before and waste the screen with the text? Also how many people accidentally order the lentil avocado or tap that and then have to restart 😖 If the food weren’t so delicious I would struggle to keep using this - some serious product oversights.Version: 3.0.0

Great Food, Horrible AppI love Cava, so this review isn’t based on the food. It’s based on this horrible app. Every single time I try and order delivery on the app, I choose my meal and when I go to checkout a message always pops up “We’re having some technical issues. Please try again or visit a location.” This also has happened on their website for me as well, and have happened when I’m signed into my account as well as when I try it as a guest. My friend has also had the same issue. Please try and fix the technical issues you always seem to be having..Version: 3.0.3

UX of the new design is roughThe Cava app used to be super straightforward to use. The recent redesign seems unnecessary and is definitely not an improvement. They seemed to have focused more on what they thought was a cool layout than on the actual functionality of it for ordering. The new design isn’t intuitive and the weird horizontal scroll and weird mad libs style order builder makes it way to easy to accidentally clear your order/cart when just trying to go back a step or make changes to the order you’re building. These UX issues are aggravating enough to make me think twice before ordering from Cava..Version: 3.0.8

Love cava, hate the new app designI hate the new app design. Building your order with emojis? No thanks. And every time I add a new side or make a selection, my phone vibrates. How is that necessary? Very slow and difficult to go back mid order and modify. It usually takes me so long to build the order that I have to then choose a new pick up time, which is another slow down. I will keep using the app because I love the food but I can’t wait for the next redesign. Wish I could go back to the old version... don’t remember anything about it, but it worked..Version: 3.0.3

Bad UX for great foodI work in the mobile software space for quick serve restaurants. This app is visually beautiful but functionally awful. Using icons for the ingredients is visually attractive but not intuitive as the icons are too small to decipher. There is no menu browse feature, the app dumps you right into ordering. The order history icon is not universally known (I work in software and I had to tap it to see what it really did).Account order history order detail page doesn’t show anything identifying about the order, not a name, order number, nothing an employee at Cava can use to ID my order when I walk into a noisy restaurant. In the effort to simplify the user experience, they cut too deep and left foundational features out of the app. Keep the beautiful graphics but bring us some better functionality please..Version: 3.0.9

App update is horrible!Update Sep 2021. Still 1 star. There’s no option to order additional pitas again. So frustrating!!! Update but still 1 star. They did fix the side pita issue but the overall experience is still frustrating compared to previous versions. I have to go to checkout to review my order because the tiny pictures are annoying. Also it’s not easy to order sides, have to slide through many screens to get there. Previous review: The previous versions were great! The updated version is much more difficult to use. Plus you can no longer add the small pita to your bowl. Also you can’t order a regular pita in the sides any more. User experience with updated app is awful. Please fix the issues!.Version: 3.0.9

Ya’ll Messed UpThe app was a little janky to begin with but at least I was able to get an order in. Since the newest update, I do not know what ya’ll did to this app but you messed up. As soon as I click on an entree, none of the customization options pop up until I get to drinks and a pita side. Fix it please, I really used to like using this app for no contact pick up. I was able to place an order on Uber eats for delivery yesterday with no problems. For the past couple weeks I’ve tried to place pick up orders through this app, I’ve been disappointed. I never even write reviews for apps, that’s how disappointed I am in this update..Version: 3.0.0

Excellent food, terrible app.When ordering food, the checkout tab frequently does not save changes. Items I delete will reappear, orders that are renamed will revert back to their default settings. I will select a valid time slot for pickup only for the app to tell me that slot has been filled...but then I literally pick the same exact time slot and suddenly no issues. But because I had to leave the checkout screen to reselect the same exact pickup time...yep, you guessed it, everything has to be redone, orders have to be re-edited or added or deleted because nothing was saved. And despite the fact that I have been using the app for several months, most of my order history during that time has been wiped. Cava is a great restaurant, but they need some serious help in developing apps. I don’t expect perfection, I just expect it to remember the data I inputted only 30 seconds ago and not dump everything just because I had to change tabs for a moment..Version: 3.0.0

There is no support if there is a problem with the appI have used this app a lot and like CAVA. I have never written a review before, but the app created all types of problems for me today. I made an order and received a confirmation in the app and my credit card was charged. I went to the store and they did not have the order. They were extremely rude and gave me an email address to contact. I strongly suggest that you don’t order using this app as there is no support if there is a problem. I did email them and the auto response did indicate that there is no phone number and that you should contact the store if there is a problem (and of course the store says that they can’t help and they give you an email). Again I like CAVA and have nothing but good things to say about their employees. But I strongly suggest that you don’t use this app and just order in store..Version: 3.1.6

Bad to worseThe old version was extremely difficult to re-order from a previous order, the new version says you can re-order from a previous order; however, in the new version that link does not work at all. When re-ordering in the old version, if one item was not available the app would say there was a problem with the order but it would not say what the problem was (i.e. a particular item was not available at that time). Then you had to restart the order from scratch. Fortunately that problem was eliminated; because you just can’t re-order what you had last time. (?!) Another new feature: The free pita is no longer an option? Hard to tell, maybe it will just come back next week..Version: 3.0.0

First order; insane amount of mistakesUsually love Cava, downloaded the app and ordered a bowl with very few customizations. This was my first online order and was looking forward to picking up food before the location closed for the night. Took my meal with my name and label on it, got home, and the bowl is an entirely different order inside. The only like-elements were corn as a filling and yogurt as a sauce; 5/6 fillings, both proteins, and a sauce were different than I ordered and it was apparent a different order was slapped with my name. I paid extra for ingredients I didn’t receive, and this order contained a protein I’m allergic to and cheese that I can’t eat (lactose intolerant). Was so bummed since I couldn’t eat the bowl a& the location had closed, contacted the help/customer support line twice (with attached photos of the order receipt and bowl in same image) and support has never gotten back to me. Such a terrible representation for a company that preaches phenomenal representation. My usual and I now will not be going back..Version: 3.0.8

Horrible app, yummy foodThis app would be great, if it worked. You go through all the customization options, which are easy to use, and then adding the pita to the order requires a 30 second spinning wheel of wait time, for each bowl. After that, when you go to pay, you get an error. Then the same again. Then, you go back in to try one more time, and the bag is empty. This was all after trying multiple times to get it to take my password, and having to change my password, then after a few more times, it decides to work. I recommend ordering online or in person. This app is more frustration than it’s worth..Version: 2.14.1

App from HellI feel like this app was designed to punish me. I had used it before and it worked marvelously. Today I tried four separate times to order the same meal. Every time I switch between apps, the app glitches and I need to wait. When it’s finally ready, it pretends like my order is recognized, but when I hit checkout, it goes blank again. I wait yet again, and have to re-log in with my email and password. When I get to checkout and hit add a bag, it cancels my order. When I skip that step, and just checkout, it says I have no order. I have no way of winning. This is the only way to order from this restaurant without entering the store, so I’m extremely disappointed..Version: 2.14.1

Had to enter my address 3 timesThis app is insanely bad. I had to enter my address 3 times and my order 2 times because I had the audacity to press the wrong button at the wrong point in the flow I guess? One time I just wanted to double check that I had entered my address correctly since they only display address line 1 on the checkout page (so not my apartment number) and I guess that was the wrong move because poof! My address was gone and so was my order! Time to start it all over. I hate also hate the order UI. I do not find it to be intuitive. It is hard to deselect something, especially if you have selected other items after the one you want to get rid of. I’m not sure how I keep ending up with a lentil avocado bowl in my bad. I love, love love Cava and will continue to eat their delicious food, but I prefer ordering through the website, or just about any other way, to ordering this this over designed, over engineered and under tested app..Version: 3.0.3

Redesign :(Cava, Since the latest redesign, your app hasn’t worked. It does not add my food choices to cart. Just spins and spins and crashes. This has persisted for a couple of weeks. UX and Design-wise... ugh. You minimized photos of food choices (which were the only easy way to learn what your lettuce mixes contain) in favor of the text above that I don’t think I’ve ever read it. That’s because when I’m ordering, my focus is on the choices I’m making for my food bowl. I don’t need to see each choice reflected in a summary at the same time. That can probably come at the end. I suggest switching the hierarchy of section for building a bowl with the summary. The summary is much less relevant WHILE someone ordering... I saw a tiny photo of the eggplant spread today. It was green. But I could see why the eggplant spread would be green because. Was it 🍆 + 🥑? 🤷‍♀️ I love your food, but some poor design decisions were made. Please revisit your choices. It’s no more fun to order Cava bowls. 😭😩.Version: 3.0.0


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