7shifts: Employee Scheduling Negative Reviews

7shifts: Employee Scheduling App Complaints & User Negative Comments 2024

7shifts: Employee Scheduling app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using 7shifts: Employee Scheduling? Can you share your negative thoughts about 7shifts: employee scheduling?

7shifts: Employee Scheduling for Negative User Reviews

✓ Devs keep breaking appDevelopers keep implementing new, useless features and neglecting the core of the product. My sales data hasn’t been correct for weeks, with just the usual “we’ll update you “ email responses. Labor data doesnt even display anymore. My employees always complain that their wages and hours are inaccurate since the app just goes by the schedule and doesnt allow a user to input hour adjustments or tips. Considering just using google calendar and printing sheets out instead. The price just isn’t worth it. From what i see the only useful difference between the standard 40 dollar subscription and the 76 dollar one is a manager log and weather data ><.IbrahimbolagoVersion: 3.10.1

✓ Could be much better, near perfectI love your apps (7punches, 7tasks, 7shifts) and the ideas behind them, I just don’t understand why it’s 3 different apps and not just one !!!! Having to have 3 different apps to do simple things is not convenient at ALL. You guys could compete a lot better I think against other apps if you grouped all of yours into one and that way you’d get a lot of people interested. Here’s a idea: in the 7shifts app you can simply get rid of the messaging tab at the bottom and turn it into a round section in the top right corner, and it stays in that corner no matter what tab you’re in so it’s easy access (kind of like the account tab in the top left corner) and in its place at the bottom you should put a 7punches tab (put the app logo there but just the fist) put the section there next to the shifts tab to clock in and out and do all the other things you can do with 7 punches and instead of a notification tab at the bottom turn it into a 7tasks tab (put the app logo there but just the check mark) by bringing all the functionality from that app and move the notification tab into a section somewhere in the account tab or something similar. It’s just a few ideas but that would make so much more sense and you would only need one app to do all these things which would be so much better and you wouldn’t lose any functionality cause they’d all be brought over into one app..JazbboVersion: 2021.12.0

✓ Removed weekly reports removedPlease bring back the part where you can view the hours. :(.Kadyn07Version: 2023.37.1

✓ I am absolutely devastated and complete disbeliefThis app is garbage, they removed weekly hour reports which was a vital component of my budget and now I can’t even check how much I could be getting paid..7shifts is garbomzoVersion: 2023.37.1

✓ GlitchyVery glitchy the past 2 months or so. Wasnt getting notifications when I get messages or schedules posted. The app sometimes suddenly crashes. Randomly getting notifications from a place I no longer work and haven’t worked at for over 5 years. The dates for scheduled shifts have been mixing up as well. Sometimes when I open the app every shift I have says the same date. When I close it, it sometimes fixes and sometimes will all be random dates..KatlynnnnnnnVersion: 2023.30.0

✓ Can't sign upCan't sign up so can't log on so can't use even if I wanted to..Twink17Version: 2.16.4

✓ Horrible. Please change back.This new update is absolutely horrific. I can’t see my future shifts without searching through the schedule. I also can’t see how many hours I’m scheduled or anything. Why would you ruin something that was already so good?? Please change it back. I have automatic updates turned off and it still updated without my permission. I honestly don’t see how anyone would WANT the app to be like this. Used to it would show you your scheduled shifts and what you worked that specific day. That’s not even an option anymore. I am 5 seconds from deleting this app due to the horrible updates. Please change it back. It was JUST FINE how it was..BrookeStar 10801Version: 3.10.1

✓ Never worksThis app never works properly. Cant get my schedule or messages or timesheets and every time I open the app it says “something went wrong”. Switching to 7shifts is a what went wrong. How about auto pickup like every other scheduling app?.Yyc waiterVersion: 2023.30.0

✓ BugsWas fine but recently starting being super buggy. Seeing shifts on my schedule that aren’t there, overall trouble loading anything with plenty of error messages. So annoying. Need this app for work but it’s giving me a headache..5pippin5Version: 2023.30.0

✓ MessyIdk how this app has as many high ratings as it does. It needs to be deleted and redownloaded regularly because it has so many errors and bugs that make it infuriating to use. There is always an error pop up and my shifts are constantly out of order. I have certain notifications turned off but I still get emails about them and there are always random badges that I can’t make go away. I have to close out of it every time I get a message in a chat because it glitches and crashes. It is the worst.Cornbread_21Version: 2023.34.0

✓ Worked great at first (would’ve been 5 star)This app is the first scheduling app to do everything I needed. I have less than 10 employees. I just needed something simple use and easily communicated to my people. It sends schedule reminders and the individual schedule for the week and was (at first) a breeze to use. Until after the trial period ended, now I can’t get more than 2 people to show up on the scheduler. It says I can have up to 10 ppl on the schedule, but when I add another person, I still see the same 2 people (frustrating). I deleted this app. I don’t want to pay $20/mo for 9 employees. I would probably pay $10. I didn’t give a 1 star, because I truly like this app..HotNoodleVersion: 2021.07.0

✓ New update/schedulingThere was a chat feature before this new update if we wanted to chat, why did entire groups have to be made into chats. It’s very confusing when management has to ask questions for things, it was a lot easier before when they could just make posts and we responded to that specifically. Also, when getting notifications it just says “chat group”. We have 4 different locations where I work, so it would be a bit more convenient to have it say what chat they are posting out of, just like it used to before the update, because not every person works at each location and some things aren’t relevant to them. Also, schedule has been very glitchy lately, will show my coworker one thing and me another for the same weeks schedule, the whole team has had to constantly delete the app and re-download it to show us correct information..Beck keepsVersion: 2022.45.0

✓ Support is so trashy!!The support team is and was not helpful to me. I’m so upset. I can not use the app on my phone because I use to work for a company that had the same app and so now that I’m at a new one I connected support to let them know my issue and told me I HAD TO connect my OLD company to be removed from their pool. NO! This is not my fault or problem I shouldn’t have to contact my old job for this. Nor do I know how. You don’t know someone’s personal issue with the last job to be asking people to do your job that your company could easily do. I have a child and family to take care of to have to worry about this it’s not fair to me or others if they don’t have the ability to connect old jobs to get this fixed!.ChristianDTVersion: 2022.26.0

✓ Could use more improvement for former usersSo I worked at a place that used 7shifts. It was a great app but what frustrates me is that I’m locked out completely after leaving the old good. I wish I could say my timesheets for all the time I worked there and payroll. This would be helpful since many employers could scam you out of your final check or could even help out in legal battles to prove you were at work. I feel like there should be a way to view all of this information since I did put in my personal information on too the app. Thank you.Hyattkicker2022Version: 2022.04.0

✓ We love it so far except for one really annoying thing…Our team just switched from square for our scheduling, and 7shifts is better for us overall, except for one thing that’s annoying all of us a lot. When you open the app, the welcome screen and various prompts pop up every time, no matter how many times you’ve used the app or how much information you’ve already provided. Having to swipe through all these pages and ok all these things every time is irritating when you’re just trying to get a simple piece of information about your schedule. If you address this issue I’ll definitely change my review to 4 or 5 stars..MaryiswayhottVersion: 2023.41.0

✓ Messaging doesn’t workMessaging doesn’t work, app is laggy and full of glitches..HaansenVersion: 2024.05.0

✓ Would be nice to see paystubs in the appI wish i could view and download paystubs from within the app. This would be extremely useful..JreistheonlyreasonihavespotifyVersion: 2023.40.0

✓ BegsStop begging to review this app every time I bid on a shift.AmduzVersion: 3.3.2

✓ UpdateAfter the most recent update, I am now not able to read my messages. It’s just a blank page. Everything else seems to be working just fine except the messages portion! Please fix asap!!!.BeautyandthebongVersion: 2023.41.0

✓ New UpdateI emailed 7Shifts about this but they seem to only respond to negative reviews. The new update is horrible for business like ours who use post to keep the staff engaged and on the same page. We normally ask our team to engage with us through responses to our posts, or if we need feedback on anything specific, it worked great to do it this way, was not messy and very clear. Having one long message thread instead of posts makes trying to use the 7Shifts platform for communication difficult, will force employees to look at a bunch of responses before getting to the post, and is a huge downgrade from what we used to be able to do. If this is a permanent change, please let companies know so we can chose other means of communication. In the future, when you are about to remove such a useful tool from your clients, you should let them know. This update hit us around Thanksgiving/Black Friday when we have a ton of communication that needs to be happening with staff and it was extremely frustrating to have this change out of nowhere..JigabyVersion: 2022.47.0

✓ Way Too Many BugsCertain parts of pages display that I am not scheduled for work when in fact I am. There’s constantly notifications popping up that dont lead to anything and dont disappear. I cant access shifts that are released by other coworkers through the link that the notifcation brings me to (error: you do not have access to this shift). I need to go to the main page and scroll down to see them. Its just overall too buggy of an app to utilize as it’s intended..KfkishenckVersion: 2020.09.0

✓ No notificationsI’ve noticed a bug where I turn on push notifications in the app and when I leave the app and come back to look, it has my notifications turned off. This has led to missed messages from my boss and missing important schedule changes. It’s a fine app otherwise, but I basically have to obsessively check the app every day so I don’t miss something important. Which is more than just a little inconvenient. When my boss cleared our schedule and pushed our staff training back, the only reason I knew is because I’m a naturally anxious person, so I felt the need to check. Did the same thing this morning only to see I’d missed several messages from my boss and coworkers! I remember turning on push notifications, so I checked my settings again. And the notifications were turned off. I turned them on again, left the app, came back to check, and they were turned off again. This is a super inconvenient bug and I shouldn’t have to open the app every day on the off chance that I miss an important message or schedule change..Ap3pp3rVersion: 2024.05.0

✓ Forces notifications on youThe app itself is pretty good, as far as doing what it needs to, being efficient, and relatively aesthetically pleasing. Buy I don’t like push notifications. I only allow them for a very select few apps, and one that would be shoving work down by throat whenever it deemed necessary is not one of those few. However, if you don’t allow them on 7shifts, the app hits you with a pop up EVERY TIME you open the app. How frustrating! What do they stand to gain?! I know that most wont care about this review (the developers included, I’d bet), but I had to get it off my chest. Stop trying to push push on me!.MyReviewingNicknameVersion: 2020.37.0

✓ Free trial not so freeNo cost app, I hesitate to even look at free stuff ...but no, it immediately asks to logon but no place to register, and no "pro" version on iTunes. So, onto their website and this non-disclosing app is $25 a month. Try promoting truthfully upfront.JohnsonAUVersion: 2.10.0

✓ Not as great for employees as it is management.I’ve now had two jobs that use this app. The two consistent thing I’ve noticed between both of those jobs is when using this app employers expect you to be answering messages all day any day regardless of if you’re at work or not. And, the availability feature is useless, as the employer can still schedule you whenever they want regardless of what your availability says. Edit: one other thing that is extremely annoying about this app is that you get a notification saying “your schedule has been updated” literally every time any of your coworkers schedule gets changed regardless of if your schedule changed or not..Jzr420Version: 2023.50.0

✓ Clunky interface, notifications will not clear, not the worst app for this but could def be betterMy phone perpetually has a notification bubble over my 7shifts app and I can’t clear it without shutting the app down and restarting it. What’s worse is, since the number will not clear or change, I’m never quite sure I’ve seen all of the work messages, schedule changes, or whatever is happening. Because there’s no notification system within the messages part (like the newly commented-on message being highlighted or something) I’m constantly opening messages over and over again to find the new comment that I’ve missed. Maybe it’s ok on the back end, but staff communication should be done on some other platform. This one is terrible Edit: now it’s developed a new problem. Keep getting a “SOMETHING WENT WRONG” error screen over and over. I’ve closed the app and rebooted but still shows up. It’s really the worst thing out there for communication. It’s ok with scheduling I guess except it clearly doesn’t lock out employee schedules on their requested days off. We have people getting scheduled on their approved days off all of the time and it makes hard on the rest of us when they can’t come in..Mov36tchVersion: 2023.05.3

✓ Current bug very FRUSTRATINGThere’s currently a bug in the app that’s VERY frustrating. Any time I click on messages (the message bubble), BEFORE opening a thread, a random thread (or two) AUTOMATICALLY open. Pressing the back arrow to go back to messages works, but then it automatically opens up the same message again. VERY frustrating when trying to read a new message posted by the team. Please fix. 5 star app but bug brings it down to 3 due to inconvenience and overall lack of functionality..Brian WalkingVersion: 2021.49.1

✓ Could Be More User-FriendlyI love being able to schedule my hours on my phone, because I can go back and forth from my calendar to the 7shifts app. However, it’s really annoying that I can’t request for the hours of just one day to be different. Instead I have to select what week I want to be different, based off of what days the week ends and starts on, figure out what day of that week my request is on and then edit the times I will/won’t be able to work. I love this concept, but I feel the availability request feature might be better executed with a traditional calander layout, as opposed to the current weekly list layout. Again, I love the app and this concept, I just wish it was a little more user friendly..NleachmaVersion: 3.12.6

✓ Notifications don’t workHave recently started using 7shifts after switching to a new restaurant that uses this app.. I have tried countless times to enable push notifications so I can see messages from managers and coworkers in a timely fashion, and it doesn’t work. Every time I try to turn push notifications on in the app, then exit out of the app and open it up again the push notifications toggle has turned itself off. Very frustrating and annoying!!!! Additionally, while the push notifications toggle is off but the text messaging notifications are selected, I have not been receiving text messages when receiving messages in the app. One star for the app not being able to do something so simple!.AsdfjayyVersion: 2021.46.0

✓ Weekly Reports RemovedThis app is garbage, they removed weekly reports which was a vital component of my budgeting, now I cant even check how much I could be getting paid. Not even a warning as well they just removed it..7shiftsistrashVersion: 2023.37.1

✓ This app is awfulPerhaps it is because I’m used to the ease and clarity of schedulefly. I find this app confusing, overly complex and all around terrible. In viewing an upcoming shift all positions are jumbled together, there is no day to day organization by FOH title, it’s not even alphabetical. Also, why a shift pool? I offered up a shift and no one can even see it, let alone pick it up. Time off requests are swept under the rug, management can’t find them, and there are only two reasons we should need time off from work- working somewhere else or not in our prearranged availability. There are lots of service industry professionals who preform more then one job in a given restaurant. Like a host that also busses or bartenders that sometimes serve. This app only offers one job title per employee so I can’t tell is “Sara’s” a bartender or server that day. And this is just a review of their app. Their website is equally unnavigable and confusing. It is obvious that this app was created by someone whose career has been in IT and has never worked in a restaurant before. Finally, every time I open the app it prompts me to add their push notifications and I get daily texts even if it’s got nothing to do with my position. I could go on, but I think it’s been made clear. Sending out schedules via carrier pigeon is more effective and efficient then this app..ServiceIndustryProfessionalVersion: 2021.49.1

✓ Not that easy to useNot that easy to use.ThelonghornbarVersion: 3.11.0

✓ Could be much betterI can tell that work was put into much of this app, but it just isn’t really helpful at all from a manager’s perspective for one main reason: not being able to make or see a full week’s schedule from the app. It defeats most of the purpose of the app for me, as I have to use my laptop to really get anything useful done. My favorite feature is that it automatically adds the schedule to everyone’s phone calendar(s), helping keep everyone on the same page. That being said, I feel it could be muuuuch better just by borrowing some of the interface they already have on desktop..SweezyGeneralVersion: 2023.09.0

✓ RubbishCouldn't get past log in..JaniceireneVersion: 2.10.0

✓ ⭐️⭐️I am giving 7Shifts a rating of 2 stars. While I find it useful as a scheduling tool, it often gives me a headache. One particular issue that I dislike is having to change an employee's flag from "No-show" to "None" every day. I believe "None" should be the default, and I should only have to update it when someone is sick or late. Additionally, the premium featured links on the page can be distracting and frustrating, and it would be helpful to have the option to disable them. Another feature that I think would be useful is the ability to send schedules to individual employees instead of having them view everyone's schedule. In the past, an employee got confused and missed their shift because they mistook their time for someone else's. If 7Shifts could add this option, it would be beneficial for me and other users who manage multiple employees..KingDavilaVersion: 2023.16.0

✓ This App SucksThis application randomly logs you out and the password recovery is brutal to go through. Every time I open the application is prompts me to turn on notifications. I’ve had to select no four times this week. The companion application 7punches is just as bad. This application also shares your personal phone number/contact information with every single coworker you have..CaptlikethisgameVersion: 2023.18.0

✓ Weird bug on iPhonesFor some reason the times come up an hour earlier than scheduled on iPhones. Annoying! Confusing!.Floriza78Version: 2021.45.0

✓ The newest version sucks!!!!!Can’t find anything and is so annoying !!!!.WwewwwnnnnnnwnwnsnjVersion: 2024.07.1

✓ Company liesThey try to claim that if you stay under 10 employees and 1 location then it’s free to use ‘indefinitely’, by which they mean it’s free to use if you keep making new accounts and signing up for trial plans.JjjjjjjjjuiojVersion: 2021.14.0

✓ New update is the pits.This new update is the worst. Hate the weekly summary. The developer response to the last message is a joke. The wages aren’t set correctly? What restaurant calculates servers and bartenders wages like that? If they want to give us a way to see our earnings, allow us to record our own tips within the app. Give us the option to HIDE it at least. Also my hours are wrong, just because I’m scheduled until 3, doesn’t mean I’m not there until 5. This happens at every restaurant I’ve ever worked in. There is nothing the employer can do to know for certain what time there staff is going to be able to leave. This update really shows that the developers don’t truly understand what it means to work in a restaurant. Give us the option to record it ourselves and hide it if we don’t want to, or remove the summary all together..Loooser.Version: 2.18.0

✓ How much???I would have possibly used this but no where could I find a simple answer to the question of cost. I clicked on pricing and it said it was quick and easy. That's not a price. A simple guide please. Is it per employee? Per rota? Per month? Frustrating as it seems a great idea.BeautifullobsterVersion: 1.0

7shifts: Employee Scheduling works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact 7shifts: Employee Scheduling.