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Auntie Anne's Pretzel Perks App Complaints & User Negative Comments 2024
Auntie Anne's Pretzel Perks app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Auntie Anne's Pretzel Perks? Can you share your negative thoughts about auntie anne's pretzel perks?
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Auntie Anne's Pretzel Perks for Negative User Reviews
✓ Now You See Me, Now You Don’tApple store says the app is on my phone, but I don’t see it. Siri opens it when asked. Tried looking at hidden but is not there. Tried to delete and reinstall, but you have to find it to delete it. Ugh! Though once open , via Siri, works ok. Scan receipts has never worked..Version: 4.6
✓ Scanning the rewards on the receipt doesn’t workIt always seems like there’s an annoying glitch every other time I use it.Version: 7.0
✓ Free Pretzel...?Drove all the way to the mall for the free pretzel offer, only to find out that if you tap the button, you have 19 minutes to redeem it or it expires. I feel like that is unfair. There should be a warning, or else don’t put a timer on the offer at all. Sonic got it right. Auntie Anne’s, not so much. Wasted trip..Version: 4.6
✓ Horrible serviceSo my friend bought 32 dollars of food there and they did not give him a receipt so we went back got his receipt and I scanned it for the free pretzel. It said “hooray you won a pretzel” so I went up to get my free breezes because that was the only way I could get anything. She very rudely says what do you want and I say I have this free pretzel and show her the coupon. Like it was instinct she says no free pretzels now with a slight smile like in some way she sickly enjoys saying it. I walk to the side to let the next person order and ask her why no free pretzel. She does not respond and I can do nothing. I walked off without a pretzel. I can’t even use it later because it goes away in 90 minutes and I can’t get to another one that soon. Very disappointed, would not recommend..Version: 7.0
✓ Stuck on notificationIf you are stuck on the notification page, just go to your settings and then display and brightness, go to the bottom to the text size and just lower it one or two down, then reload app and it should work. I read that on another guys comment here and it worked for me too!! Definitely try it..Version: 4.6
✓ It’s a scamI saw a Auntie Anne’s booty in person with a sign that says “Download the app for FREE pretzels”. So I said “Who am I to turn down free pretzels”. I downloaded the app and went up to the cashier. The lady at the register then proceeded to tell me that I would not get my free pretzel until I gain 250 points on the app (getting points requires real purchases). This is a total scam and I was very upset about the whole thing..Version: 7.0
✓ Didn’t apply my couponPaid full price even tho I followed the directions step by step for my T-Mobile tuesday promo. Employee didn’t even attempt to help me fix the issue. Don’t understand why in the world in the same session does it not apply the coupon I just attached. App logic needs to be improved..Version: 4.6
✓ Broken appThis app is broken. It used to work fine. Just tied opening it, it would load anything. Tried deleting and reinstalling and now it won’t even get past the main screen. FIX PLEASE..Version: 5.0
✓ App does not work . Just freezes.Please fix it.Version: 4.1
✓ Doesn’t workCan’t get past the launch screen. I even tried deleting and reinstalling the app and still all I see is the nice salty pretzel from the launch screen and it never shows anything else. Is this even a real app or does it just display an image?.Version: 5.0
✓ Worst App EverThis app honestly has the worst UI and UX ever and made my experience 10x worse. I recently made an account and got a couple of rewards for free pretzels. I tried to redeem those two rewards on the same day. Nowhere in the fine print does it say that a customer cannot redeem more than one reward on the same day. I wasted 20 minutes of my time trying to figure out why I couldn’t apply my reward. I had to exit out of the app just to remove the reward from my cart because clicking “remove reward” on the app. So frustrating. The timings for each store is also not updated..Version: 4.6
✓ The worst service I’ve ever seenNot only does their delivery system not work properly, they don’t even call you if they can’t find your address. I spent $30 on an order, only for this man to show up to the wrong house, and didn’t even bother to call me when he couldn’t find my address. You can’t contact the store in question, and DoorDash won’t refund this sort of issue either. This app is a joke..Version: 5.0
✓ Hidden Fees for a Rewards Program?!?!?!?What an absolute scam. Auntie Anne’s collects personal data, makes money of it … yet has the audacity to charge a “service fee” that most will miss as it’s combined with Taxes. A variable fee which easily surpasses $0.50 … so there is a fee for the rewards program. Which means everyone, and not just California residents, should be able to opt out of the collection and sale of our personal information..Version: 4.6
✓ It Doesn’t workIt said it will email me my reset password since It keeps saying my email is already registered but I never receive any email even from junk email. I tried like 5times but no email receive. They will give you offer but you can’t even used the offer they are giving you because you cannot register or log in through your email as it keeps saying already registered..Version: 4.6
✓ Failed PromotionI download the app a few years ago and have been roped in by promotions since then. With one particular promotion I actually went out of my way to go to my local mall to take advantage of the reward offered. I made the purchase and then when I asked the cashier at the store to honor the reward she said “It has to show up in the app”. I showed her the promotion but she wouldn’t help. I’ve contacted Customer Service several times and no help. Very irritated that this company entices me to spend more money on a promotion that was never honored!.Version: 7.1
✓ Wont Even Let Me OpenI have had this app for a couple weeks. From the time I downloaded this app, I have not been able to open the app. I have good service and a good wifi connection and have the most updated version of the app. I am running off of an iPhone Xs on IOS 14.6, the latest IOS right now. There should be nothing wrong. Yet, I am immediately kicked out of the app EVERY SINGLE TIME. I cant even make it to the home screen before it forces me to exit. This is extremely frustrating as my birthday was yesterday and I was trying to get a free pretzel but it’s hard to do that when you have an app as terrible as this..Version: 4.6
✓ AppWorkers scanned the coupon and said that the coupon wasn’t for that particular product.Version: 7.1
✓ Application broken on two different devicesI’ve had the first generation AC and now the second generation SE and every time when I login I see the screen saying turn on notifications first of all there should not be a force Notifyer freeze just the access points for the pretzel s:;t Second there should be an option to make it go away but I see that this is an application problem not a phone issue And then if you have a newer phone hard touch it and hit the home application if you have this issue that’s the only way to fix it.Version: 4.6
✓ Pretty Useless so farGot this app, first off it’s not very user friendly. If you hit the back button after you already selected a location, you will have to re-enter the location again that you are ordering from and the items that were previously in your cart get erased. Another thing that is frustrating is that not every location will offer or honor the rewards you qualify for in the app, so you’re still paying as much as you would if you ordered there. Not worth the frustration to use this app..Version: 7.1
✓ It’s Stuck! What’s the PointI’ve had this app! Deleted it then reinstalled. Still stuck on, “turn on your notifications” which I’ve done. If I can’t upload my purchases or redeem my perks, what’s the point. Please go back to the old fashion punch card! This is entirely too frustrating!.Version: 4.6
✓ Can’t sign up in CanadaMust choose a location to sign up and my location is not on the list..Version: 7.0
✓ Delicious but way too expensiveI just ordered a single pretzel for my daughter at the Annie’s in Heb and didn’t realize it would clear my wallet out of cash! I paid almost 7.00 for 1 pretzel with salt. I can get a bigger one for 2.12 at S—-‘s that tastes equally as good. So needless to say I will not be buying a pretzel from Annie’s again unless I’m desperate and rich. Not to mention the woman at the counter said if I downloaded the app and took a photo of my receipt I would get a free one next time and it only brought me to being able to buy half a pretzel..Version: 7.1
✓ The worstIf you’re expecting this app to work like other apps where it saves you time standing in line, dont download it. you still need to wait inline and they dont make your order until you get to the register. i made the order 20 minutes prior to arriving and i still had to wait. others who were in line received their order before me. and its fine but to advertise that your digital order will be picked up in a timely manner is false and honestly a waste of time.Version: 5.0
✓ Solano town mall fairfield caNot sure why the app doesn’t bring up this location. There are advertisements all over their kiosk for using the app yet their scanner doesn’t work. I went there twice and I ask the young men ringing me up to put the receipt in the bag and nothing was there when I got home. I asked her for it today to be handed to me. Ha I know better now. Food excellent..Version: 7.0
✓ Terrible serviceThis app screwed over my payment method causing me to opt in for a 15 dollar order I wasn't available to pick up when I picked the delivery option several times over then it had no refund option for me to disable this error which is taking unneeded money out my pocket.Version: 7.0
✓ Horrible Log In IssuesBecause you use a different company to log into the account, my password saves in my phone and never works. Punchh is also used for other rewards programs and trying to use them at different times causes me to have the forget password and reset every time. You should fix this. Good food & service, but this keeps me from doing catering orders for the office..Version: 7.0
✓ Not dependableBoy did I have a bunch of adventures because of this crappy app. I went from buying at least once a week to never. The app crashes or just doesn’t register orders or registers but doesn’t send successfully to the store. That was happening pretty much every time. Then I moved and the new location near me is garbage 🤢. Done!.Version: 4.6
✓ UnbelievableI CANT CANCEL MY ORDER. I spent 30 mins trying to figure out how to cancel my order and even went to my local Auntie Anne’s to ask for help. But they couldn’t seem to figure it out either so I called customer service which I got no response from but a constant ring for over 15 minutes. ABSOLUTELY RIDICULOUS!.Version: 4.6
✓ Poor user InterfaceGood app, it gives me points when I buy a pretzel but the user interface is terrible it never responds when I press a button. I would rate it higher if they would fix this..Version: 4.6
✓ App doesn’t work correctlyI can’t get the notification alert that keeps popping up on my app when I it, to go away. I’ve got all of the necessary notifications set correctly for the app to work. Went to the local Auntie Anne’s, but they were no help, don’t have a clue! Should I delete the app & reinstall it?.Version: 4.6
✓ What a jokeThe “skip the line” is a complete joke. Even with a line in place, people who order from the cashier and waiting in line is still faster than ordering it via the app and then waiting for them to make the food. Literally defeats the whole purpose of this app. Waste of customer time, waste of company time, and a utter waste of investor’s money. Learn to run your business a little better..Version: 5.0
✓ App doesn’t work except in mallsI thought I would use the app and the coupons at a local Auntie Ann’s located in a Walmart. It doesn’t work here. When I looked for locations in the app, it only lists big megamalls. There are only 3-4 locations in my county of 3 million people (Ft Lauderdale). The app is useless. They need to make this at all locations to be effective. I just won’t eat at Auntie Ann’s ..Version: 7.0
✓ Rude staffSecond time we’ve walked all the way down to the only auntie Anne’s in the Walden Galleria in Buffalo NY only to be met with lack of product and rude staff. We decided to order a meal instead since my daughter wanted a dip with her pretzels and figured it would be cheaper so we ordered the combo with the drink and dip. But then she didn’t give us a dip. She said it wasn’t included. I said that’s why we ordered the drink because if she was getting the dip anyway. She said oh it does come with the birtnday cake ones. Like what difference does it make? If you can get cinnamon why wouldn’t you be able to get the new birthday ones. So then we have to pay $1.59* more for a dip. My order was to be a small cup of nugget combo but they didn’t have that so we’re pushed to spend over $12 for that combo. And they were barely even warm. And the girl was just rude..Version: 7.1
✓ Possibly the worst app I’ve ever usedThe app doesn’t cache any data, so when you go between the different tabs you have to basically restart what you were doing every time. Pair that with the garbage way they handle applying rewards/discounts make using this app incredibly frustrating..Version: 7.0
✓ Cant get pointsEvery time I go to scan my receipt it doesn’t work and says to email them a picture of the receipt. This is annoying and makes the app almost useless. Please fix this!.Version: 4.6
✓ Wont let me create an accountYou get stuck on the page where you fill out your info, because the info boxes don’t even tell you what to type in, and i have to put my friends email info too?! so extra and dumb..Version: 6.0
🙂 Auntie Anne's Pretzel Perks Positive Reviews
Auntie Anne's Pretzel Perks works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Auntie Anne's Pretzel Perks.
⛔ Auntie Anne's Pretzel Perks Problems
