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- 89.2SAFETY SCORE
- 4+CONTENT RATING
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Vivint App Complaints & User Negative Comments 2024
Vivint app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vivint? Can you share your negative thoughts about vivint?
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Vivint for Negative User Reviews
✓ OkI’ve appreciated my security system for years. Recently, I’ve had issues and trying to reach Vivint has become increasingly more challenging. If my phone screen goes to sleep while waiting in que to chat, it kicks me out of my place: which is very frustrating when the wait time is 20+ minutes. It’s hard to keep my screen “awake” that while time while also trying to watch my child. My current issue is a pink hue that has taken over one of our cameras and if we watch any section of video we are unable to watch it again. We get a message that says “video unavailable”. This lack of repeated video playback is a huge issue for me that I want resolved. I live in a “safe” neighborhood, mostly retirees and families with young children. Unfortunately, our safe bubble popped and one person was killed, 2 kids shot, and property damage occurred. Our video did catch some unknown vehicles prior to the crime and after watching one time we can no longer pull the video up. Really really upsetting.Version: 22.8.201
✓ Cameras only function part timeThe cameras are very on and off with service. I’m not confident in the system that the cameras will work while I’m away since I’ve had people show up and the cameras were not triggered at all. I currently have 2 outdoor cameras and a doorbell camera. I feel that if the doorbell is not rang the camera doesn’t pick anything up even when set to the highest sensitivity. Would not recommend.Version: 23.8.100
✓ Biggest rip off of your life!Don’t even. You’re locked into a contract for years and can’t cancel it until you’ve paid off a HUGE balance. Biggest regret! Customer service is not good either..Version: 23.6.200
✓ My Vivint reviewMy wife and I started with Vivint 2 years ago. The salesman was very informative and kind and we decided to go with Vivint. The man who installed our system was nice and funny but he was higher than a kite and he drilled multiple holes all over our brick because he was installing the camera doorbell system wrong and it took him 5 different times and 10 holes later.. it still today looks terrible and unprofessional throughout the house. Until this past weekend our doorbell system was off line 90% of the time and didn’t provide a picture at all. My wife and I have both been on the phone with Vivint troubleshooting for hours at a time before they would send anyone else to install a new one. This last week we had a young gentleman who was very kind and professional and saw several different issues from the last guy and fixed it then and there. He was awesome! All that being said we like how the system works and functions (when it works). And other than the installer and the customer service/network issues we are happy with Vivint..Version: 22.7.401
✓ Glitchy playbackBetween the driveway camera and doorbell camera the last few months I’ve hardly been able to use the playback function. What is the point of having cameras if you can’t play back the video..Version: 23.9.100
✓ Terrible experienceI have had Vivint since 2017. I have had roughly 30-40 different issues that required a technician to come out to fix. My house was deemed a 1 percent house. That means I have a team and a technician assigned to my house. They have replaced cameras several times replacing the wireless bridges several times currently they said they are having firmware issues and have given me free service since the features are not working. I have spent countless hours on the phone dealing with these issues. I have had a open work order for 3 weeks. I can not get anyone to call me back, so I emailed several contacts that were available online and still no contact from anyone. I have called the regional manager yesterday that is his last week there and still no response. I will be switching over to adt or different company soon. The problem is not all security companies have the options that Vivint does. The 5 cameras 2 doorbell cameras thermostat deadbolt locks the month of storage. I just wish they would figure out what the issue is so I can keep there service. I would just like to know if others are experiencing the same issues and the lack of wanting to honor the lifetime warranty. They are trying to make me purchase 2 new doorbells and 2 pro cameras. When there are nothing wrong with the new ones they put up last month. If I needed new equipment they should have replaced it when they put the old style doorbell instead of the version 1..Version: 23.5.500
✓ Customer Service is the worst I have ever experienced.They sold us try to install it that night, but it was just becoming too late at night 10 o’clock is too late to install equipment said someone would come back the next day they showed later that afternoon and didn’t leave until almost 10 o’clock that night. Someone said they would come back tomorrow and fix the cord they had installed in the garage bring the smoke detector and carbon monoxide detector as well as my fathers life alert no one ever showed. I followed up a couple times a week was never able to get anybody to contact me until I literally was on hold being transferred within five hours at a minimum to get someone to finally come to my home, they never showed. The next day I called I was on hold with someone trying to figure out what happened for three hours promised someone would come out tomorrow between the hours of eight and 12 to deliver the equipment that was missing and fix the cord in the garage, No one ever showed. I called a few more times and felt like I was just getting a run around . Now I’m probably going to have to call again and be on the phone for five hours just to get somebody to come out. If this happens again I will 100% percent will get rid of this equipment and get somebody else more reliable..Version: 23.6.400
✓ A lot of issues so farLet me start by saying, I wanted my comment nickname to be “frustrated customer” and it was taken…. Not a good start…. We recently had our system installed. It’s our first time having a Vivint system, and have had several issues. The installation technician did not put batteries in the thermostat, and when they were finally installed it caused all other devices (including the A/C) to crash, because the system had not been “calibrated properly”. No doorbell or cameras either. They wouldn’t send a tech out until they walked us through troubleshooting it over the phone. When I say I spent a FRUSTRATING hour and a half on the phone, it’s an understatement.. We were then told that a technician wasn’t available for two weeks. Which meant no air conditioning for two weeks, in August, in Oklahoma!! Then we were told they would wave the service fee and that we “probably won’t owe anything”. SERIOUSLY?? It was never installed properly. Why would us owing anything even be considered?? After throwing a big fit, they were able to get someone out in three days. The new technician showed us features and codes we had not been shown at installation. This company has some improvements to make..Version: 21.8.200
✓ CrashesApp crashes often when trying to review some of the saves videos. Positive is that it is quick and easy to alarm or disable the system..Version: 23.3.100
✓ Very disappointedI keep having problems with this app., for instances, the app keeps going offline, stating that the wifi is not connected, when it is. Why is this keeps happening. The pictures on the apps are dark. Why is this happening as well? What’s the point of having this app if it doesn’t work properly? Can you please fix this glitch? Thank you. Again I’m disappointed with you app!!!! It seem that my first review was ignored. I’m still having the same problem plus now the alarm that should go off when someone or animal is at my front door is not. My plant which was near the front door was attacked by a raccoon and not once did the alarm went off or the video took clips of the attack that night. Keep in mind that the deter was on and still no alarm. Yet early the next day the alarm went off for no reason. It did this 17 times and even recorded clips of no one there. The only reason I was aware that a raccoon attack my plant and not the wind was looking back at the unrecorded video and actually seeing the raccoon attacking my plants. Not to mentioned that one of the first recorded clip shows the camera flashing like it was taking a picture of the front door area with no one there. Can you please fix this problem!!!.Version: 22.11.200
✓ As long as you’re there…It seems to work better when you’re home. If something goes wrong with your doorbell camera, you can’t fix it unless you’re at home. Frustrating when you’re 3 hours away!!.Version: 23.8.300
✓ Terrible since Telus purchased Vivint.This is supposed to be a security app. Most times it doesn’t load or it takes forever to open. The alerts work occasionally at best. So disappointed as I’ve been a Vivint customer for years before Telus took it over. Telus is terrible..Version: 23.11.400
✓ ServiceHorrible service since telus has taken over vivint. our doorbell hasn’t worked in 5 weeks. 6 hours on the phone talking to “customer service” was a complete fail. we will definitely not recommend vivint to anyone. why didn’t the system notify vivint that our doorbell/camera wasn’t working? what if there was a break in at our house? very disappointed in you vivint/telus..Version: 23.5.500
✓ Doesn’t provide some badly needed features like othersThe Vivint system has a critical missing feature that they don’t acknowledge and could likely fix easily. If you have cameras outside your house, there is not a ‘mute this device’ button. It’s driving me and my family nuts. Great security at night or while you’re traveling but if the kids want to play basketball or anything else, the camera notifications drive you nuts. If you want to mute the cameras, good luck. You have to go in and shrink the detection zone as small as possible since turning off notifications seems to do nothing. What people need is ‘mute this device’ for a specified time. We could do that with our old Ring system. For instance if you have contractors lingering in your driveway or kids playing basketball, I’d like a ‘mute for 3/4/5/or 6 hours’ setting for my watch and or phone. Something you’d think that they would think of, yet it isn’t there. I’ve talked to them about and they took it under consideration. 🙄 I don’t think they have a customer advisory board or even really consider how their systems may be implemented. Frustrating..Version: 23.1.200
✓ App not good any moreApp used to be very good. Now I’m having to open and close app to be able to see my clips. Clips also do not always load or record videos..Version: 23.4.100
✓ Great serviceCalling Vivint is & expecting to get a answer or a problem solved is like trying to call god 🤷♂️.Version: 23.8.101
✓ Batteries die constantlyVery ok service for the money. Everything is do-it-yourself and if u need a tech forget about it as they will charge you to fix the equipment which breaks constantly. Batteries die in these things like every week. Techs have the house rigged up all wrong and too hard to change it myself so have to live with it. Would give less stars but have no real basis for comparison and when one calls the people are pretty cool unless u get to a supervisor ... they are not so cool. Tech was very nice but overworked and clearly didn't understand what we needed. App is fine when it works but like right now it won't show videos for 3 days - this is a recurring issue that usually fixes itself at some point but can take weeks at a time. Update: app won't open even with update. Business model remains that they can't seem to be profitable without screwing the customer so beware when signing up that if u ever need tech they will charge u for coming out - even though it is their faulty product. Also - sun up and down should not set off visitor alarm every single time so I get 127,542 alerts in a 30 minute period..Version: 23.9.300
✓ Application and installationI’m sure this is a great company. I think they have done away with master electricians because the system is no longer being installed right with the electrical wires inside the walls. It is being installed with a plug. I have personally one on accident bumped the plug and it has been disconnected from the main monitoring system. I left and then the monitoring company called me to tell me it was disarmed and I had worked 18 hours that way and it was really inconvenient. I’m thinking about switching over to a company that will do a different job. As far as the application, the menus are not at all user-friendly. For example I have brinks at home and I can program it very easily to tell me who is opening the door who is not opening the door. To give them certain privileges. On the Vivint Application it is so difficult to figure out where the setting is, even then you’re guessing because it is not clear in any way shape or form. I think this is something the company can work on as I think they already have a big customer base. It would be nice for me at least because I am legally blind and needed a more user friendly company to work with. As far as a service, the people that work for this company are excellent people and have never had an issue so far to work with them..Version: 21.12.202
✓ Really horrendous appRandomly won’t start, and when it does, it takes forever to do it. Takes ages to connect to a live feed on cameras, which is really useless when truing to use the doorbell camera. Glitchy interface truing to talk through a camera like a doorbell cam. Buttons are too close to each other making it hard to use. App doesn’t respect my font size choice on my phone. Half of the time notifications aren’t being delivered like “Someone just rang your doorbell” until literally FIFTEEN minutes later. To make matters worse, this is now the only way to connect to your security system’s because they took away the online portal and left this travesty of coding in its place..Version: 23.9.300
✓ Crappy systemThis system sucks and do not recommend to anyone. Takes camera action when it wants will not allow to monitor with IPad as it continually asks are you still watching. Customer service is so badI stopped calling them. Just want out of this system sooner the better.Version: 23.7.202
✓ This company is a scam and doesn’t deserve 4.5 starsFirst off I just wanted to say that these people lie. I was home one day and a salesmen came to my door and presented me with Vivint, a cutting edge security system that can control your thermometer, lights, motion detector and has a doorbell that records videos. It all sounded amazing so I decided to purchase it. The very next day the system lost WiFi, so I couldn’t even access the system while I was at work. I was told it would still record even while it was offline, which was a lie. I called the service team and was told that they couldn’t fix it. I then had to call the guy would sold me the system and he came over, told me that apparently they received a batch of faulty panels from the manufacturer and they just needed to replace it. That night a technician came over to replace the motherboard, which did not fix the issue. After about 2 hours they decided to replace it with a brand new, “hasn’t even been released to the public” smart hub panel. The seller told me that this new model wouldn’t have any issues. Only a week had passed before another issue with the smart hub panel came up. It is an inconvenience on me to have to call multiple times a month to have any issues with this system taken care of. This security system is not worth buying and I wish I never had..Version: 18.7.501
✓ Gary huntThere billing is bad and their customer service. I would not recommend this company to anyone…..Version: 23.8.101
✓ Where’s the supportAfter install they just disappear. Our system has communication errors and no one’s around to fix the issues..Version: 23.3.300
✓ Not impressedFor a home security app, this is really glitchy. App takes for ever to load, can’t open cameras playback not available at times etc. Vivint! Do Better!!.Version: 21.11.100
✓ TrashService is garbage had tech out here for the same problem 2 times and still the same issue can’t wait till contract is over to get rid of this shut.Version: 23.6.200
✓ CamerasCameras keep going offline. Tried rebooting several times. Nothing works.Version: 19.3.400
✓ Please bring back Status ViewThe app is good! A few tiny bugs but usually very stable and reliable. Unfortunately and more importantly please! Please bring back Status View on the the Hub. Not sure what the issue is with deactivating the status view. I really miss it! My kids miss it too. We want the option of activating it or deactivating it. Please Vivint give us back control of the status view! I’ll give you 5 Stars when you do. Update: Vivint has totally removed the Status View from the HUB! Are you guys planning to replace it with a more stable or similar view? Or are you completely done with it? I don’t understand the need to totally get rid of it. The explanation on the panel makes no sense. You guys update all the time but they’re still connection issues with the cameras. Dropped recordings. Communication via the microphone to the doorbell camera whether on your phone or using the control panel is “sometimish.” Something so simply like the ability to always see the time/clock and constant weather is appreciated. Not to mention it would go a long way with most of your clients. Just bring it back please!.Version: 23.9.100
✓ Costumer’s service dishonestyWhen u try to cancel their service they first lie to force u pay half of the rest contract, but the things on the contract say u have right to cancel. Then after u realize that is a lie, u send the cancellation letter to them they never ever process it, the billing still continues and if u want a refund? Go find it in ur dream. Never choose this company..Version: 23.3.300
✓ It’s okayUsually when I need it to work (eg someone is at my doorbell or heaven forbid in my yard) the app is ridiculously slow. There have also been times where the alarm is very slow to turn off - I’m in the house, I think the alarm has been turned off, but then all of a sudden the alarm goes off and the app and panel is slow to respond..Version: 23.7.400
✓ Options.I would really like if I could make Vivint to talk with My Alexa system..Version: 23.7.400
✓ Disappointed!I can’t speak through any of the speakers including my doorbell, I cannot increase the volume on the speaker inside the monitor panel, I cannot hear what is going on around my house on the speakers. I’m a little bit disappointed that I’m stuck with a system that is not working to optimal performance. I also hate the fact that I would have to pay for any service calls for them to come out just to look and see what the problem is, if the problem can be corrected at all. Otherwise, the monitoring is on task. I couldn’t ask for more, I do need the ability to speak to people through my speakers, to have them understand me and it’s not garbled and to hear what’s going on within my home. I’m a paraplegic and spend most of my time in my room and I need to know what people are doing around my home when I can’t be in the same room with them. If these issues can be resolved I’d appreciate knowing how to get them resolved. Thank you kindly..Version: 22.1.200
✓ GarageIt goes on offline and online.Version: 23.5.500
✓ It’s okDon’t always get alerted of “visitors”, and definitely does not detect everything and the voice mode on the doorbell rarely ever works. I do enjoy the special doorbell chimes for the holidays and the clarity on the doorbell cameras. The cost is high for what it is and don’t like the reinstall fee whenever we move since I was initially told in the beginning I wouldn’t be charged for moves (but more than likely, the sales person was just trying to get a sale). There has been a lot of improvement from with their employees compared to when we first signed up for this, so that is good. Also do not like that the installers keep saying we requested info on insurance when we haven’t, which in turn leads to lots of phone calls 🙄 Pros: camera clarity, holiday doorbell chimes, easy use of app, generally easy to troubleshoot basic things Cons: cost, voice mode often does not work, doesn’t always detect people/movements, phone calls related to insurance, reinstall fee with moves, sales people will say anything to get you to purchase and are not always truthful.Version: 23.9.100
✓ Feeling ScammedWe have had many of the same issues others here have written. Since our installation around Christmas time our system, cameras, doorbell, microphones, app, panels freezing and no reset helps, etc have never ever functioned appropriately since the minute the first install tech left!!!! We have had multiple technicians out and have notified Vivint nearly every time (exhausting, inconvenient, annoying). We have told their manager fix it or give us our money back. No response. So we call back for a repair tech. Each visit’s fixes and upgrades do nothing. We have repeatedly heard “Your home is too large, cameras are too far away”?!? Really?!? Then why sell to us telling us it will all be great?! Everything is delayed just like many here have written. We get double notifications, mics don’t work, video starts after the car has driven in or out of view. We have our doorbell on our gate. We never have gotten a live feed or live notification ever! It’s really really shady business to charge what they do and the product does not work even close to promised. Only our Nest works and that’s not even Vivint’s. Ugh! VIVINT I would like you to honor your commitment or give us a full refund and put our house back the way you found it!.Version: 18.6.301
✓ I really don’t like the appOftentimes, the app doesn’t work, or stops functioning correctly; like the cameras going offline. I have to constantly uninstall the app and reinstall it again. I just literally had to reinstall it at this very moment. There have been instances that I was out in a rural area and I couldn’t turn off my alarm. My husband would come home (he doesn’t know the passcode, crazy I know) and he ended up having to subjected to the alarm sound for 2 hours until I got home to turn it off. My cameras go offline quite a bit too. My alarm had several false alarms and they tried contacting me thru texts, email and I think phone calls (not sure about the calls), but NO ONE sent the authorities neither time! And I am locked in with a contract for 2 or 3 more years (5 years, unbeknownst to me). And customer service can only give so much help, like help you to troubleshoot. It’s having to go thru what I’ve stated in this review again, and again, and again that it starts to be a pain in the rear end. I would have given it a higher rate had I not been going through all these issues for the past 3 years..Version: 23.2.301
✓ Worthless without monitoringBought all the equipment outright for hundreds of dollars and then a couple years in chose to not have the monitoring anymore and six months later they took my app access away which makes my system way less useful and not worth it. I don’t need or want monitoring but they’re saying that you HAVE to have it to make the app work. I could understand if the equipment was free but it was very expensive and then that’s not good enough, they want to keep getting your money every month so took away the main feature that made this all worth it. Now I can’t do 80% of the things I did without access to the app. Doorbell camera was crap and didn’t catch over HALF of the motion events and people detected and I had someone enter my house once when I forgot to lock my door and the camera didn’t catch it. I had to get a nest camera for my living room as a backup to see my front door. I don’t like being forced into paying for something I don’t need or want just to have access to something I do need and want. Selling equipment and going with another company..Version: 22.4.300
✓ Not satisfied with the serviceFew times already I have people coming to my place And I have seen them I’ll try to review it and camera But the playback was not available I have another property Also covered with same security system Some people try to ring my doorbell I was trying to answer, but the mic is not working Do you guys have sort of maintenance to check on the system or just collecting money monthly that’s all?.Version: 23.6.200
✓ HIDDEN FEES - HIDDEN SERVICE CONTRACTSIf you’re considering Vivint, don’t!!! This review would be too long to type out my full experience but I paid for my equipment in full up front and was told I would owe $0 on a monthly basis if I paid for my equipment (opposed to financing it). Then got charged $40 a month and called to let them know I paid for my equipment already and they said that $40 was for “monitoring services” so they lowered my monthly bill to $30 a month but apparently upon that phone call it entered me into a contract (I was unaware of and never signed anything). Then I sold my home and they wanted to charge me to move my equipment (that I own and paid for in full already). So I left the equipment with the home and went to cancel my service and they told me I had to BUY OUT MY CONTRACT??! I was wondering “what contract” so upon calling and finding out that I got a lower rate for complaining about the salesman lying to me, that entered me into a contract and I owed $400 in order to cancel. So I paid that fee and then a month later saw they were STILL withdrawing money from my account. This company is full of fees and hidden services contracts and cannot be trusted.Version: 21.7.200
✓ The dashboard could be more useful.I have been using the app now for a week and found some annoyances. Mainly in the dashboard. I feel like it could be more customizable. I would like to have the option of the dashboard returning back to the security screen when I open the app every time, or any specific screen the customer would want to see when they open the app. Secondly, the security screen should have the option to add light/ room switches to the security screen for ease of use. I have ten Phillips bulbs in six rooms and this app does not make me want to go to it to operate those switches. Which doesn’t really make this the smart home controller that I was sold on. Third, I believe camera notifications for people detection should have a link to the video recording. Makes no sense to read the notification and then have to go somewhere else in the app to see the video. Lastly, the administration portion of the app does not work well. Initially when setting up the camera to my specifications, the app would pop up errors of configuration failed, but when setting it up on the panel, there was no issues. Fortunately, I now have it setup to my liking. For a lesser tech savvy person, I could see this as ver frustrating. I understand the connections between admin trough the internet and admin through Zwave, but not all users are tech savvy. And I also understand that there is tech support that can be called, but why should I need them if the product was simpler to use?.Version: 20.7.401
✓ Old houseI don’t usually write reviews on things. But I wanted to put it out there. Sales guy came to my door and we said we had to think so he came back the next day and decided to make the switch to them. They were here until 2 am installing everything but then had to come back 3 different times to figure out wiring. I was not that impressed. They state there price only goes down however what they don’t tell you is your taking out a line of credit in your name for the equipment . it is not part of the bill at all so you get “charged” twice a month. They state you do not have to pay for the equipment however that’s what the line of credit is for. Also I told the sales guy I did not want a thermostat he insisted that I have it .. we got it installed and my ac/furnace is only a year old and came with its own thermostat. When they installed Vivint thermostat they messed up the wires and my ac is now messed up and there is nothing any company can do. I had my ac company put on the original thermostat that came with it and now I’m paying for a piece of equipment I no longer use. In all I’m happy with the security system. However lately my cameras have been glitching and when I go back to rewatch what happened over the night I can not and it just looks like a picture. Not saying all this will happen to you however it happened to me so I would just like people aware.Version: 23.9.100
✓ GarbageThis app use to only mess up on me occasionally but now it won’t even work. I’ve deleted and redownloaded several times, and customer is awful and can’t or wont help either. Spent over two hours on the phone with them and they fixed nothing. Their support through the app was unprofessional and very sarcastic when trying to “help” me. The app now will take 5-10 seconds to even load the live footage so whatever was detected is already moved or gone. The playback won’t work on my phone but will on all other devices. It’s so pixely as well even when on the clearer setting. The app won’t let me change anything in the settings unless I use another device or the panel. It simply went to doodoo in the last few weeks and customer service is doing NOTHING to fix it. They gave me a ticket number but nothing came of it. It’s takes a million years to get customer service on the phone. I pay way too much money a month for this to not work properly and them doing nothing to fix it. I’m over this company and I wish I wasn’t in this garbage of a contract if they can’t get their stuff together and fix these simple issues many people seem to be having..Version: 20.10.100
✓ Horrible update to this appI’m a vivint customer for more than 5 years. Since vivint has updated this app the experience has turned for satisfaction to horror. This app is so bad, so unstable , constantly glitching I’m speechless. Vivint please! Fix this app now..Version: 21.11.100
✓ Terrible serviceWas on hold 3 hours trying to speak with Loyality dept .. tried 4 times.Version: 23.8.101
✓ Doesn’t function consistently to expectationsThe system is great, overall. However, there are issues that constantly pop up. The cameras are the main issue. Even though I set it for recording on movement and the sensitivity is set low enough to record when it detects objects as small as my chihuahuas, I’ll walk around in back for several minutes and when I come in to check the operation of the cameras on my iPad or iPhone, it shows under clips that the last recording was hours ago. I’d hate to have a burglary and have to rely on this system to provide authorities with evidence. The other issue is the wait time to speak with a representative when there’s a problem with the system. It took over 20 minutes on hold today to get a camera issue resolved. It’s the same excuse other companies use; higher call volume than expected. Geez! Figure it out. If your system is malfunctioning so often that you are getting such a high volume of calls, either fix the system or hire and train more reps. 20 minutes is way too long!.Version: 18.5.101
✓ Fails when you need it the mostHorrible app for reliability. It does what it needs to for arming and disarming, however I'm constantly notified that my door is left open, or shown that my door is unlocked after having left the house, when it fact the door is closed and locked. Nothing like a strike of panic driving down the highway away from home. I've had to turn around and go home multiple times to ensure that the door is in fact locked (which it is). The doorbell camera records when it feels like it, not when there is motion. Not happy with this app..Version: 23.11.400
✓ Vivint app demoVivint app demo There is no doorbell 2gen there is the doorbell gen1 but not the 2gen add it to the app please Vivint.Version: 23.6.400
✓ CamerasCannot view any live feed of my cameras.Version: 23.9.300
✓ Not workingWe've had vivint for about 3 weeks but it hasn't functioned properly from the beginning. My husband has talked to service several times. They walked him through several things to no avail. A service man finally came and It worked about 3 hours. But now it's worse than ever. It hasn't clipped anything since Friday while service was here. I was on my patio with my dogs for about 15 minutes. It didn't do a thing. The doorbell video has only worked once today then it works a while and records bugs flying around and cars passing a block away but rarely records someone in the yard or at the door. They need to do something about the APP as well. That could be one of the problems too, but yet today the sky panel isn't clipping today except once 😡. We should have stayed with ADT ....JUST SAYING I may change my mind if they ever get it performing properly ALL THE TIME. It doesn't do us any good to be away and not be able to monitor our home. That's why we have it. RIGHT????? In order for us to have security with Vivint ALL THE TIME is to sit and watch the LIVE 24/7 😡.Version: 3.10.1
✓ ProblemsThe biggest problem is the cameras don’t load, play back takes forever to load and when you try to load it, it didn’t record most of the day. Cameras go offline often( more then once a day if not most of the day). Had it where I tried to disarm the house but wouldn’t let me every time I tried to disarm it and dose it as well when I try to arm it..Version: 23.6.400
✓ Good but some issues.For some reason as of May 16th, 2023 the timestamp dots (upon detection) have disappeared. Not sure why, must be a with a recent update? Either way, generally the app is decent with scrubbing when fast forwarding/rewinding to a part. Sometimes the app can be a bit glitchy and freeze but nothing too annoying..Version: 23.5.301
✓ Doesn’t always workInitially when I got the system I thought the images were awesome and great but now something has changed. My daytime images almost look black and white I can’t even tell the different colors or shades that are outside which will be a problem when trying to describe someone to the police. I can’t tell what color they have on or what color a car is because there’s no color in my camera anymore. Also my system has disconnected from the Wi-Fi many times. The last time my system disconnected they could not get it to reconnect and had to come out and service my panel and that took a whole week to get an appointment . For that entire week I wasn’t able to view my security system from the app while I was at work or away from home it was a awful feeling. I got a $15 credit ... woohoo! Smdh My water sensor went out weeks ago and it takes at least eight weeks to get a new one so I haven’t had a water sensor for almost 2 months. Its exhausting to deal with this system and I’ve only had it about four or five months and I’m regretting purchasing it. About to call them again and try to figure out why I have Black and white images with no color on my camera..Version: 19.10.300
✓ FuriousHad our carport camera stolen! When we asked if they would replace it or give a discount, they refused. We all did the new update and now the app takes FOREVER to load. Seriously thinking of finding another security company as Vivint’s customer service has gone downhill fast this past year. Why pay for a system that constantly has issues????.Version: 21.11.300
✓ How comeEver since Telus took over my panel has been losing connection..Version: 23.7.400
✓ Great when it worksI’ve had the Vivint system for about 6 months now and it’s been decent, but the app needs major improvement. At least once a week I will have to manually lock doors, close the garage, or arm/disarm the system. Which I know sounds like I’m just being lazy, but it’s the times when I need to access these things remotely that it becomes an issue. I’ve had items delivered to my home or needed to give a repair person access while I’m at work and I’ve gone to access the app and it simply refuses to connect to my system at all and that’s incredibly frustrating. There’s times when I’m in my driveway trying to arm my system after I’ve locked my doors and closed my garage and I go to arm my system and it won’t cooperate, so I have to go back inside and do everything manually. Whats the point of home automation when you’re app refuses to cooperate with the hub, which in turn negates the convenience of your app? If the convenience of the app is a big selling point for Vivint’s system for you like it was for me when I was shopping systems maybe look elsewhere because it’s definitely not the convenience they claim..Version: 19.9.200
✓ ReviewYou guys have the worse equipment and service ever.Version: 21.7.200
✓ InconvenientTakes forever to load, super glitchy, when it do load up to watch live feed it keeps cutting out and asking if we’re still watching. Don’t recommend Vivint to anyone..Version: 23.4.300
✓ App is brokenThis app is far from being good. It’s never had an update since the initial download..Version: 23.6.200
✓ I’m losing my patienceI’ve intentionally held back from leaving a review for months just so I could fully evaluate this app. I got their service in January. So, now let me share my experience. The app and cameras go offline every 1-2 hours per day. I’m very tech savvy, but my experience thus far takes the cake. I’m not impressed and I spend more time I. The phone troubleshooting the issue. Only to discover that I end up with a solution vs the reps. You guys have to hire a more competent staff and fix this app!!! Goodness, it’s so unstable. I can’t even look at the live view after updating to the percentage buffer when the video is loading via my doorbell. I met with constant error messages. Do more testing or get better beta testers to ensure the app will work before releasing it. This is ridiculous. I’m beyond annoyed at this point!!! 😤 Update 11/2 I don’t understand why you all would remove the ability to reset the panel from the phone. It was helpful having that feature. Now if the panel is down and I’m checking my home from the phone. Everyday I have to call you all to fix it because the panel goes offline every single day. Stop removing things and focus on making the app experience more stable. Apparently your beta testers and the app developers need to do a better job before releasing these updates because the app becomes more and more useless every release..Version: 19.11.100
✓ Terrible company with terrible productsWe’ve been with Vivint for 5 years and could not be happier to cancel our contract. In that 5 years, Vivint changed our contract by cancelling a service we paid for (cloud storage with space monkey), failed to honor our moving terms that were specifically discussed before we signed our contract, and had faulty equipment installed at our new house that resulted in the police being called and my home being searched while we were gone. The app itself is horrible. Playback on our cameras almost never works. It takes about 2 hours to get playback to do anything if it decides to. Our camera on the front door always disconnects and sends an error. The app settings are set to auto record a doorbell ring and visitor but it only records if the bell is rung. The sales people for this company are AMAZING. Truly nice and honest people. They try to upgrade and sell to us often. We don’t bite any more because the customer service after you’ve signed up with Vivint is THE LOWEST OF THE LOW. Vivint does not care about anything but money. They are not a security company that wants to protect you. They just want your cash. Worst 5 year contract ever!!!.Version: 21.5.300
✓ Over Rated & Over PricedThe app design is fine. The custom rules are awesome and easy. The notifications are functional and work as expected. The problem with the app is the connectivity is unreliable. Some times my doors lock when I tell them too other times I get an error. Sometimes my camera loads for live stream and sometimes it doesn’t. The idea of talking to someone from my app through my door bell camera is a creative, however because there is a 5 second delay between parties it’s basically useless. Customer support will tell you your home network is contested or your bandwidth is too low. Neither are true for me. I use a separate router for all my Vivint equipment and I pay too dollar for highest internet speed possible in my area. My speeds are as high as 800 down and 100 up. Vivint support is terrible. Every time I call it’s about an hour or more for even the most basic troubleshooting + wait times. They care about their sales and referrals more than they do their products and services..Version: 21.6.200
✓ Not worth the moneyThe app rarely works for us. We are constantly having to reboot. Every time we’ve gotten notifications that our alarm is going off, Vivent calls to ask if our home is okay... and we’re not home so how would we know?? It causes such panic because we have been burglarized in the past. After we request they notify law enforcement, they have called back every time to say the police won’t be dispatched. Then what’s the point of having an alarm system?? And for the amount of time it takes to do all that, if our home was being burglarized they would be long gone. The cameras - when “online” - have been useful on occasion but typically when we really need them to actually work because we’re away from home they are “offline” and useless. For the amount of money we pay for the system and cameras and doorbell, I’d expect a lot better product. From day 1 the doorbell camera hasn’t worked properly. The only piece of mind it offers is that if our home is broken into while we’re away, at some point we will be notified. The way the system is set up won’t prevent burglars or make them leave... but at least we’ll be informed..Version: 21.6.200
✓ Very disappointed with VivintThe application for Vivint is OK. It stalls a lot and that is not helpful when you need to have a more immediate response when you’re trying to see who’s at your front door. But the service overall has been incredibly disappointing. We have had over the last several years about eight different representatives, all of whom have not delivered on promises that were made when we first got the service. The customer service through Covid was unbelievably terrible and now it’s barely any better. No matter how many customer service representatives we have talk to they all make promises to make the right, the many wrongs of the service and not one person, including the supervisor has responded to concerns that we have registered literally for years. There are always Vivint customer service reps, crawling throughout our neighborhood, and we stop every one of them to share our experience. They all express their regret, take our phone number, and file to have someone to contact us immediately. We’re still waiting, and it’s been three years. I do not recommend Service to anyone. It is a support example of what excellent customer service should be, and it is far less than what any customer deserves. This is an expensive service with very cheap attention to the needs of its customers..Version: 23.7.400
✓ Vivint appThe app itself is better than previous version, however connectivity is horrible. I constantly am being disconnected from video when trying to view my cameras, half the time the app does not load or takes more than a minute to load. What’s the point of having security cameras and alerts when you cannot load the video in time? We use a camera in garage for backing up the boat in the tight space and sometimes it takes me 15 minutes because the video would drop after 5-10 secs, then load again and then drop again and take 2-3 minutes to load. I would have to exit out of app and close it, then load the video again and then it would drop the video. Mind you this all happens while I have full reception of Wi-Fi because I purposely bought a strong enough mesh system and put one in the garage for this reason. I’ve tried to get an answer from vivint and they blame the app connecting to the garage door openers which is another problem in itself that sometimes shows that it failed to close the garage door, when I sat there in the car and watch the door close. And then sometimes the app works fine. Not really much help from Vivint other than them telling me to update the app, so every time I have these issues I look for an update that isn’t available..Version: 23.2.100
✓ Does not reflect what is happening on the panelThe app will not match up with the panel , ie… thermostat read 20*and holding when I open the app it say 19* and cooling also ridiculously laggy on the camera loading on both.Version: 23.6.400
✓ ReviewMost of the time there is such a delay they person is gone before I can even answer. Often the cameras go off line and it’s just plain frustrating..Version: 21.10.100
✓ VivintFind system great but do think if tech comes out it shouldn’t cost a thing if problems occur with there equipment it should be replaced at no cost because the equipment is theirs other then that I have found system to be great and online chat support has been helpful in fixing most issues.Version: 19.3.201
✓ Worked great when newWhen we signed up with Vivint in 2015 everything was great. Now for the last few weeks we have had nothing but trouble with the doorbell camera not recording and it is a new doorbell. It does sometimes show recordings on the sky panel. Support told me that it was either too far from my modem or it had to go through too many walls. Funny, I can log into apps on my TV which is at the other end of the house. In addition there are 2 laptops and my iPad that are in the same room as the TV and they work just fine. Plus even those clips that do show up on the sky panel never make it to either my phone app or my iPad app. Essentially the doorbell camera does me no good as I need to see the recordings when I am away from home. Apparently the last couple of updates that were supposed to fix “bugs” didn’t address this problem. Having a doorbell camera that doesn’t record is not good in the case of a break in. I’m not very happy with this system at this point..Version: 3.12.2
✓ UselessSame issue that people are complaining about. I can’t rely on this security system. Every time I Open the security cam it keeps loading and it’s glitching. Then when I go to play back it takes forever to load or it won’t open. This has been on going for years now. We’re planning on switching on a different security system once we paid off Vivint because apparently they don’t accept cancelation on the spot..Version: 23.9.100
✓ I like it when it worksThis alarm system has given me a lot of trouble. From going off for no reason in the middle of the night, to opening doors on its own for no reason and constant error messages. Cheap components with the exception of the panel are also the issue..Version: 23.6.200
✓ Watch app brokenNot only does the watch app not respond to double tap, it’s stuck on insisting that the user sign in on their phone. Problem is, I am signed in on my phone and this error persists through re-logs, restarts, and reinstalls..Version: 23.11.200
✓ MrNot good.Version: 23.9.100
✓ Terrible cameras and detection.I’ve had vivint for nearly a year now and I’ll say it’s not worth the money. The security is great with lock door features and the options of alarming the house when your away, however we really hoped the cameras would be better than Rings camera as they said it should, but it’s worse and lacking. We have terrible neighbors and trying to build a case against them we need our cameras to record any movement in our front and backyard. When we had ring we can save the footage whenever we went to live camera mode as well as talk through our back camera, and the detection sensitivity was so high it even start recording when a cat was detected in our backyard, but vivint don’t even have that feature let alone high sensitivity detection. Vivint never records whenever something is detected in our backyard or porch even when I put the settings to high sensitivity. We always have huge time gaps in our camera recording time. Even when using the app and we need to check the cameras it never fully work or we get a message saying the vivint system is having troubles. For the money and trouble we spent on this service I expected better at the end we still continue to use our Ring regardless of having Vivint that’s how terrible I feel it is..Version: 21.7.200
✓ Vivint support and devicesBUYER BEWARE!!! Warning!!! If you read this…Take a look at the real reviews on BBB and Business complaints website The positive reviews are likely from Vivint themselves. DONT BUY, YOU’LL REGRET IT! Currently, they’ve restricted tech support on my account. Who does this to a customer buying their product and it doesn’t work! They’ve given no reason real reason as to why and I’ve only had them since March 2022. They use alternative offers to keep until your 2 weeks expire or tell you you have 3days to cancel. Only 2 techs arrived to care for the problems, so now they won’t send anyone without the area supervisors approval. Puzzling and angry with this company.! They’ve been sued for fraud, read about!!! Don’t Buy!! My system would not connect online. It reboots from the app and when I look at my system there is no rebooting process from the panel. The cameras are blurry and many time the visuals deletes without you doing so. This system is hacked and I can’t rely on them for support; always, whenever I call I’m told they have to wait for a response from this area tech supervisor and no one calls me back as promised. Buyer regret!.Version: 22.9.100
✓ LaggyFreaking laggy. Always loading… Too much bugs and never fixed. No improvement at all, it’s been 3yrs like this..Version: 23.5.500
✓ This company sucks don’t but their servicesThis company sucks don’t but their services.Version: 21.10.100
✓ Won’t fix their productsOur system is Brooke and all they do is send you parts to fix it. Well we are not techs and can’t fix ourselves. However we still have to pay monthly for a service that does not work..Version: 23.7.202
✓ Run like hell!By far the worst service we’ve ever had. Grossly over priced, app regularly fails, customer service is horrible..Version: 23.5.301
🙂 Vivint Positive Reviews
Vivint works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vivint.
⛔ Vivint Problems
