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Coursera: Grow your career App Complaints & User Negative Comments 2024
Coursera: Grow your career app received 124 complaints, negative comments and reviews by users. Have you ever had a bad experience using Coursera: Grow your career? Can you share your negative thoughts about coursera: grow your career?
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Coursera: Grow your career for Negative User Reviews
✓ App and platform are much to be desiredAm constantly battling with bugs in the platform between the web client and iOS devices. It seems every time coursera release a new version a new bug appears. The course lectures are fantastic, the quizes and assignments not bas but also not brilliant due to not enough information, but the delivery isn’t that great, mainly just due to bugs in the platform. Still, I recommend the courses but you will need to deal with quirks and bugs in the platform itself..Version: 2.6.2
✓ Needs a fundamental rethinkFor an app whose purpose in life is to expand people’s horizons, it needs a fairly fundamental rethink. For example, why can’t I “star” a course to add to a watch list for later? Why do I have to engage in “enrolment theatre” every time I wish to have a look at course materials, rather than simply being able to dive straight? Why is searching for course content more akin to an archeological dig than a functional and satisfying user experience? How did this get to be so bad?.Version: 3.32.0
✓ Coursera is great, but app needs workI really enjoy the courses on Coursera and genuinely think it has some of the best online learning platforms. The app, however, has a lot of performance issues. There’s a very noticeable lag when loading course material and interface features or course progress indicators don’t update unless the app is restarted. The website doesn’t seem to have these issues but the app really needs work..Version: 4.19.0
✓ Useless on mobile appI downloaded the mobile application, paid for a subscription and in the middle of the course the “third party tools” to complete the assignments did not work. Though it says it should work but they recommend using a desktop/laptop. It never worked. There was no mention of the use of those tools and possibility of them not working in the course description or pre- requisites. When emailing for support, it was of no use as they kept repeating they “recommend” using a desktop/laptop, despite me mentioning that i do not have access to a device for the next 3weeks. Their last response though i finished 97% of the course they would not mark it as complete and shared a link to the help/ support page that mentioned some “features” (not a tool) might not work on mobiles. A link or a page that you would never think to check (support page) when registering in coursera and enrolling in courses. Definitely cancelling my subscription and moving to other sites..Version: 5.7.0
✓ Not finding my enrolled courseIt works well in general, there something wrong though. After a while, “my courses” tab is empty displaying “explore” button as if I have never enrolled to a course. The last time it happened I fixed this issue by updating the app, but the issue is back..Version: 3.23.0
✓ Dont have supportI wasted my money by buying subscription.Version: 6.1.0
✓ Loading forever, unusableI’m sorry to say that it just does not work for me. Everything takes forever to load. Upon submitting something it freezes and I have to quit the app. Now when I load up the app I can’t even change the page or do anything, it’s been stuck on the same page with the loading sign. I uninstalled and reinstalled it to no avail. I hope this gets fixed soon. I can’t say for the design or ease of use of the app because I’ve barely been able to use it..Version: 5.11.0
✓ Offline user experienceUsing the Coursera app offline was a terrible experience. I downloading the courses I was interested in, and the app said they were completely downloaded. Only later did I learn that not all the modules were fully downloaded. I also had to turn on my data to get the downloaded content “started” because even though I had downloaded the content to be used offline, apparently this app is unable to support that. When I got the content started, they were somehow downloaded out of order, with no indication on the course material what order to watch the content in. I was taking quizzes on content that I hadn’t yet learnt, and watching the second part of a two part lecture first. The content wasn’t listed chronologically and there was nothing in the titles to indicate a proper order. A good app, but do not rely on using it offline as you will be disappointed..Version: 3.15.1
✓ Crash all the time and course videos not loadingWorst app experience ever. It shows error 8 out of 10 times when start up. Half of the time shows error while playing course video. Doesn’t work offline. When the course is fully downloaded, the content takes forever to be loaded and played. Not sure why. And more half of the time it shows error..Version: 4.12.0
✓ Horrible Customer Service and Billing ServiceWe, as a corporate customer with around 40 seats have recently experienced horrible customer service. First of all, we did not receive renewal notice at all, then we were told corporate plan was shutting down and all users data would be gone. We tried to provide payment info, customer service said they have no control of billing, therefore she cannot initiate a payment for us. Why would a company hire ANYONE who refuses to take customer payment in this age?! Along with HR and Finance leaders at my side, we spent nine days tried to get this resolved. Customer service was responsive but not helpful at all. Whatever we asked, the answer was "unfortunately No." We just wanted to keep our plan and pay the bill!!! Nothing is beyond this simple request. We eventually ran out of time and terminated our plan. The experience was unbelievable- there is no way I could not believe this is a company that serves PEOPLE AND THEIR NEEDS. Sometimes it made us think that customer service could be a robot. Absolutely no phone number to call in the US. Very limited contact method doesn't provide a way to escalate our issue. Terrible services and lack of flexibility when it comes to payments and a proper notification of plan renewal. Not recommending to any corporate customers!!!.Version: 5.20.0
✓ Can’t access anythingToo many bugs, can’t load any courses and downloads disappeared Also very low functionality and not user friendly like the website.Version: 3.7.2
✓ Download feature makes no senseWhat’s the point to have a download feature if you just simply streaming the video anyway?.Version: 5.13.1
✓ Great potential, but not quite there with usability.Was drawn in by a google ad and decided to sign up for the (plus) account. I liked the content and idea of what’s being offered, but found myself frustrated with things that should be obvious. 1. I couldn’t see what the course consisted of and how long it was before enrolling. 2. The video player is just big enough that it doesn’t fit on the page perfectly. So either the top or the bottom of the video player is cut off whenever you’re not in full screen . The only way around this was to size the browser down to 90% when on desktop mode. 3. You cannot unenroll from a course or remove it from your home page. The help center provides you instructions to do this but the instructions are inaccurate and do not help much. 4. There is no way to contact customer support. It says there’s a chat dialogue that is in the bottom right hand corner but no such window is there. I don’t have an Ad/ pop up up blocker enabled. 5. There’s a very faint static noise under everyone’s speaking voice on the videos. Tried several different headphones but the static is always there when someone is talking on the video. Once you hear it you can’t I hear it. I would probably use this platform if these issues were addressed, but without a fix these nuances are an unnecessary stress factor in the learning process..Version: 3.26.0
✓ Doesn’t workThis app shows all quizzes as incomplete. I have contacted the support who said log out then log back in. This did work to show my completed quizzes but then showed all videos as unwatched and later completed quizzes still show as incomplete. Website works much better..Version: 3.4.1
✓ Introduction to particle physicsNeedless to say this is a somewhat difficult subject but am very motivated and passed the first grade exam with 100% only to grind to a halt at the second video. The tutor does not have English as a first language and has a very heavy accent coupled with speaking so fast that l am finding it impossible to follow. Am so disappointed and will continue using the diagrams and hope it will be enough..Version: 4.2.1
✓ Unusable with no internetApp allows you do download courses to view offline, but when you actually try to view it and it has trouble of connecting to the internet, it said session expired, and then logs you out. After connecting to the internet (via tethering on mobile) I found out that all downloaded courses were deleted. This happened 2nd time this week. It’s really unreliable if you want to pre-download courses to watch offline on plane or train..Version: 2.6.5
✓ “Coursera’s” app could be betterI’m taking one of the full master programs that are being taught through Coursera. I’ve also done many individual courses independently. Although the website works great most of the time with very little, if any, issues, the ios app isn’t that great. Courses don’t appear on the app as soon as they become available on my dashboard on the website. Some courses that I have on my dashboard have not appeared at all on the ios app. Additionally, the app doesn’t reflect the progress correctly of courses that it did manage to show. I think these should be simple and standard functionalities the app should do and will give 2 stars for now, but look forward to see how these issues will be reaolved..Version: 4.15.1
✓ Yay learningI’m in love with psychology so it made it easy to get into this app (specifically with the free psychology courses). it’s amazing how high quality it is and how simplistic it is. I do suggest adding more free courses. I wanted to learn Spanish since I couldn’t learn Tagalog (they’re pretty similar) but all of the courses had to be paid. when I tried to search some stuff up, a majority of the time the topic doesn’t even relate to what I’m looking for. then, when I listen to some of the courses, it says I didn’t but when I only listen for a second or so, it says I already listened to it. somewhat confusing and could be easily fixed. can’t wait to learn more, not gonna lie.Version: 3.11.2
✓ Cannot submit assignments for paid coursesTried all the tricks on FAQ.. Support got back to me and asked to try these: -Logging out and logging back into the account. -Uninstall and reinstall the app. Tried. Still unable to submit my work.. :(.Version: 2.8.1
✓ Great content, terrible appI’ve been using coursera for a few years and the app just continues to get worse :( it seems like every update introduces more bugs. I’ve tried reporting it through the app, but of course the bug reporting page is broken(!) I’d say in every half hour session of using the app to study I spend about 5-10 minutes fighting with bugs before I can get a video (or the right video) to play. But despite that, if you’re willing to fight through the inconvenience the actual course content is really good! It’s a shame some of it is paywalled now as I’m not likely to pay for it when it’s so hard to consume..Version: 2.6.13
✓ App and mobile interface not goodUser interface on mobile and app is not good. Sometimes I have to sign in multiple times while using the app..Version: 3.30.0
✓ Some improvements neededI’m enjoying the service, however, there’s a lot missing from the app that makes it underperforming in the year 2022. Two basic changes would make this a 4-4.5 Save notes when offline, set default video quality in settings area or even set it for offline use..Version: 5.1.2
✓ Love the concept but needs a lot of workOf course it is a great idea, but the app is incredibly fickle, sometimes it doesn’t register that I have watched a video, and just now when I wanted to check out my course… my course is gone from my courses page? But then when I search for the course if says I am enrolled… things like this make using coursera a bit unpleasant, but otherwise it’s a good app..Version: 5.2.0
✓ Worse than a web browserThis app is objectively terrible and anyone talking about anything but the app doesn’t understand what reviews are. Use a web browser instead..Version: 5.14.0
✓ Not workingThere is some type of glitch when purchasing subscriptions from Apple. I’ve paid for the course but can’t complete it. Coursera says they’re “working on it” but it’s been over a week. Terrible..Version: 2.7.3
✓ Not a good AppCoursera is good when you sign up for one course, & one payment only for that course. Then... they keep charging class after class even after you only signed up for one topic out of the entire outline. Their rules are: you pay one topic after the free trial for your certificate. Not an entire year contract, as I was beginning to get billed. I have to wait until next month to see if I am re-billed, and hope my $$ is returned for this extra month I was charged! The fine print said I would only get billed once, for the course I wanted. If I wanted to take the full outline then I'd have to pay the yearly fee, but my point is I ONLY SIGNED UP FOR ONE CERTIFICATE!! So, there's no need for further billing....although they re-billed me again the following month. :( Very disappointing for my pocket! Scam app, report to remove ASAP! Took my money even though I wasn’t using their course anymore, and I’m very upset. Take Coursera down! Awful app..Version: 2.5.6
✓ Weekly lecture notes not displaying fullyThe weekly lecture notes under resources do not display properly. The formulas and images don't render, making the app useless..Version: 3.11.2
✓ Not worth itAfter spent countless hours doing this course, after spend weekends on their exercises I am unable to finish my specialization because of 2.5% on an exercise because some student decided that my answers were 1 in 5. I am not perfect, but I do my best to learn, I find totally unfair that I can’t finish the course that I out so much worm because some person decides that my answers are useless. If I knew, what I know today I will never buy this thing….. They call that feeling of completion, but that is total lie, it feels like a total failure after countless hours of your work just to unable to finish the marathon when is just 10meters to finish. Total waste..Version: 4.10.0
✓ Apple Store Subscription Not Being AcknowledgedCoursera is generally a great platform and app. I’ve used it on and off for a few years. They are getting two starts because of bad billing practices. Recently, as of May 2022, Coursera stopped recognizing my monthly subscription through the App Store and has stopped allowing me to make submissions on my course assignments and section tests. It’s stopped my ability to complete courses all together as a result. When I contacted Coursera, they said this is a software bug for ALL APPLE CUSTOMERS that their developers are trying to resolve. They then closed my help ticket and didn’t provide any resolution. I contacted them again two weeks later, and this time their customer service rep said to CANCEL MY APPLE SUBSCRIPTION, TO REQUEST A REFUND THROUGH APPLE, AND TO ENROLL THROUGH THEIR MONTHLY BILLING SYSTEM. Because I don’t want to lose my progress on this professional certification, I did exactly that. Cancelled my Apple subscription and enrolled in Coursera’s subscription. It makes me want to cancel my subscription with Coursera all together, though. This is highly suspect given the controversy of the Apple Stores 30% cut on all transactions processed through their store and developers pushing back on it. It comes off as Coursera intentionally breaking Apple users access to force their hand to enroll in Coursera’s billing system to recoup the 30% loss in revenue from the Apple store..Version: 4.12.0
✓ App FeedbackIt's a simple app. But would love to have "favorite" kinda options. And profile edit option in the app..Version: 4.4.0
✓ I <3 CourseraUpdate: I’ve reduced the app to 2 stars from 5 until the developers fix this nagging issue I keep having. When I click on a search result, the app tells me something is not right and to try again in a few minutes. It’s aggravating. Also, Coursera advertises that you can do your courses on the go from within the app. However, there are many assignments that are not available through the app, and sometimes coding problems within quiz questions do not display properly, so I have to get out of the quiz on my app and open on the desktop to finish the quiz. Once these things are improved, I will give it 5 stars again. Original post: While this app still has room for improvement, I will give it 5 stars for the fact that the developers have made sure to keep this app up-to-date. There are new features added all the time and its usability just keeps getting better and better. I also am glad that on-demand courses are available. I love always having world-class learning material in the palm of my hand..Version: 4.11.0
✓ Do not recommendWill absolutely not use Coursera again after my experience with the “Foundations for Global Health Responders” course. The course materials and lectures are very outdated (8-9 years old), the grading system is seriously flawed (it forces students to beg “peers” to review assignments after sometimes months of waiting; classmates can be retaliatory if you give them a well-deserved mediocre grade, or they won’t read your assignments and give you the worst grade possible), and the customer support options are just window dressing. I’ve sent customer support emails, reviews of the course, Tweets and Twitter emails directly to Coursera, and flagged webpages within the course - none of which received ANY form of response. What’s especially maddening is how hard I worked in this course with nothing to show for it. It’s valuable time I can’t get back. Consider EdX instead. Charging users for a product with unqualified “peer” assessors, outdated course materials, and absolutely no Coursera oversight or ownership borders on fraud..Version: 4.10.0
✓ Can’t open it any longerI love this app...but it won’t open on my iPhone 8 Plus . It was working fine, and now it will not open. I’ve searched through help topics, and I’ve tried to find someone to contact. Oh well, it was nice while it lasted..Version: 2.6.10
✓ Expected better.I can’t believe how shoddy the Coursera mobile app is. Its basic menu screen can’t handle multiple courses without randomly shuffling the units around. Then, it has the dumb note taking idea of taking video clips. But worse than that, if you download videos to work through offline, it can lose your progress. The developers who put this app together should just die of shame..Version: 4.21.0
✓ Good contentI enjoy Coursera but there could be some improvements. When watching a video I like using the “save note” feature a lot. But, it’s not efficient to do this in the app because it brings up a pop up notification each time and it pauses the video. It’s very inconvenient. I would prefer just to be able to tap “save note” without any interruptions at all. Also, I’ve never been able to successfully cast my screen to a device even when using airplay. That would be really nice to have. Lastly, I wish that there was an option to save notes and have them display in reverse order. Meaning the most recently saved note appears on top instead of the bottom. If these changes are made I will update my review to 5 stars..Version: 4.15.1
✓ Feature MissingI really enjoy using the app on my iPhone and on my AppleTV. Having the ability to watch the video natively on AppleTV while using my MacBook to take notes has been my ideal setup for the course I am taking. That being said, not being able to pause a video to take down important information in my notes, and even then having the audio completely disappear after attempting to pause seems like a missed/broken feature. Looking forward to this being added so I can make this a 5-star review..Version: 5.20.0
✓ Web version beats app by a mileI like Coursera but the app is pretty poor on the ipad. I have to search to find courses I’m already doing as the list function shows everything, not just the most recent course. Buttons don’t work - I click on a button and it flashes to show I’ve pushed it but doesn’t advance me to next thing I want. And I just clicked on the Info tab within a course and I can’t scroll the content. It shows me the first bit and then the tops of the letters of the next line so I know there’s more but I can’t get to it as the screen won’t scroll - it’s just frozen in place..Version: 3.30.0
✓ Can’t loginI have been trying for days, uninstalling and reinstalling, but Coursera App won’t let me log in, I have checked the user and password every time, it works for the website. Don’t know what else to do!!.Version: 3.21.0
✓ Terrible AppI just downloaded the app to be able to continue my courses on my phone when I didn’t have access to my computer. It took multiple times to try to connect because it kept saying there was an error. I was able to finally log in and start up again on my most recent course. After completing an assignment I tried to submit it but once again I got an error, I lost my recently typed work and it kicked me out of my class. I decided to give it a few minutes and then try again. Upon logging in again, I had to rejoin the class and everything I’d done up to that point was gone. Thankfully I’d only recently started the course so not very much was lost, but I did still lose my progress and completed assignments. To say I’m upset is an understatement because I have to start over and I barely have time to do the course as it is, much less redo work I’ve already done..Version: 5.6.0
✓ Doesn’t work on iPadAfter I logged, I couldn’t access to my course; it’s just a dead page.Version: 5.18.0
✓ App not working on iPadHave trouble viewing course material. Always not loading and also can’t view downloaded materials. I tried before and after updating the OS but both not working.Version: 3.1.0
✓ App will not openI downloaded this app a couple of weeks ago. It works for a couple of days and now it will not open..Version: 2.6.10
✓ Inconvenient interfaceI am currently learning HSK 1 and it seems that the interface for quiz is hard to use (E.g. audio are linked and have to be viewed on web browser instead of inside the app)..Version: 3.28.1
✓ Poor designed iOS appAlways require login again and again when you close the app or exit the video. Sometimes stuck at the quiz, clicked submit button doesn’t help, clicked back it require login again..Version: 5.16.0
✓ Unable to switch from Coursera for Students to normalThe second screen appears automatically after a second and there is no option to ‘Switch program’ on that second screen. Tapping the Coursera logo does nothing. During that first 1 second, the ‘Switch program’ link brings up the menu showing two programs but it does not react to tapping it, and immediately comes the second screen, covering the first. I don’t want to write any review but there is no way to contact you..Version: 3.15.0
✓ Good content, support, not so much.After taking a course for a few weeks, I tried to submit an assessment and the app told me I needed to upgrade. Was rather strange since I had subscribed through iTunes. When I contacted support, which was really hard to find btw, I was told ‘there’s nothing we can do, contact Apple.’ It was clearly a system error on their part but it was me who had to make the effort to remedy the situation. No offer of compensation, a weak apology, and time not well spent trying to submit an assessment. If it were just about the content, the rating would be higher but the lack of customer service left me rethinking where I want to spend my hard earned money on online education. Buyers beware..Version: 2.8.4
✓ Help needed!I’ve been using the Coursera web version and thought, hey I’ll get the app. Cannot login! Sign in FAILED or similar message. Forgot password generates NO email. Went back to the web site and am now BLOCKED bc I had “too many attempts”. HELP NEEDED!.Version: 3.8.0
✓ FrustratedI can’t do my course, it won’t download-says to check internet connection, but everything else on my iPad works fine over my internet-I won’t be using Coursera again because I don’t know why it doesn’t work for me..Version: 2.6.3
✓ Should be better.I enjoy doing Coursera courses at my convenience. Lately, I have been taking advantage of my ipad pro to do the courses on the go. The app is pretty and the interface is fine but the functionality is lacking. i am doing some courses that use the IBM skills network to conduct labs and for those, I have to switch to one of the mobile browsers on the ipad and navigate to the coursera website... I'm not sure why the app can't do what the browser does on the same device, but with a lab intensive course, it's not really worth swapping back and forth. When I searched for answers on the website, I came across this sentence: " Try using a computer (not all features are available on the Coursera app)". My advice - try making your app more useful..Version: 3.11.0
✓ Unsubscribe MePlease!.Version: 2.6.6
✓ Login issuesThis app appears to be non-functional on my iPad (latest iOS update too). Every time I try to log in, I get the message ‘Sign in failed: internet connection appears to be offline’. My iPad is NOT offline; I’m using this to write this right now. This app has problems! I can log in with the same user ID and pw from my computer; this just seems to exist on the iPad..Version: 2.12.1
✓ ReviewThis course is awesome. However, I’ve been able to access the text book as an e-book but I cannot access the listening material. This limits the satisfaction with the course..Version: 2.6.15
✓ The desktop version is better...I much preferred both the website and the app before all the visual changes — they were both easier to navigate and more reliable. Since the updates, I’ve used both much less. That said, the desktop version is better than this app, which I’ve had continual problems with — crashing, things not loading, and the app incorrectly keeping track of where I am in a course when auditing it. I’ve been using other sites much more because of this (I think that speaks volumes). I have had problems with edX and Udemy but not nearly as bad as with Coursera (both online and off). If you encounter issues like I did, try the website using a desktop computer. I found that much better in many regards. The issue with Coursera not properly tracking progress when you audit a course can be worked around by keeping a browser tab open to the course page with the week you’re working on visible. It’s a shame. I used to love this site and its app. It just has really gone downhill....Version: 2.7.4
✓ No supportIt’s a great app and I love what you guys do, but there is not option to actually contact support or submit a ticket anywhere. My course progress was lost including all peer review assignments, everything and I don’t have any option to contact anybody. No, the help articles are not helpful. $64 a month and there is zero support provided to clients..Version: 3.15.1
✓ Science of Well BeingFirst time doing an online course so I’m trying to follow the flow of the course and after 3 weeks since the start I’m just getting adjusted to the structure..Version: 3.11.2
✓ Missing features available on a browserVery straightforward interface, very easy to use. Unfortunately doesn't give features such as the lecture notes that are available on a browser. Also there's a problem with forums: it only shows some of the ones I've written to. Gives the impression that I was the only person there! Tried to uninstall and use Safari but it insists on re-installing the app and blocks signing in to the web page in the meantime. So f.frustrating..Version: 2.6.3
✓ FreezesVery frustrating app.Version: 2.7.5
✓ Videos won’t loadVideos won’t load, just asks me to check my connection..Version: 2.7.0
✓ Eats up mobile dataThe app ate up my 5GB mobile literally over night - the usage showed that it used over 5GB roaming data (I had no WiFi because I was in a hotel abroad without good WiFi connection). It seemed to have just stopped after it had no internet available any more. The option ‘download on WiFi only’ was enabled; that clearly did not work. Writing a ticket to the support to making them aware that the app downloads huge amounts of data over mobile network did not work. The interface was not responsive. I wonder who coded this buggy app..Version: 2.11.2
✓ Why do I have this app ?IPad mini....latest update. Not working..Version: 1.2.1
✓ Dont issue refunds for automatic subscriptions chargedOut of the blue received an email saying I got automatically charged for the subscription to a course I had not took over a year. I immediately logged in and cancelled subscription. Customer Support person said they are sorry I didn’t know I was subscribed, and they cannot issue a refund for subscription, they can only cancel my “active subscription” - which I canceled myself immediately but guess that didn’t cancel and I would have been charged again if I didn’t do it through CS. Very sad to see such poor service from Coursera..Version: 3.0.0
✓ Last weeks release is terribleLoved this app till the last update, the UI changes are jumbled, performance is terrible (often takes restarting the app multiple times to get a video and audio to start when not on wifi) and download just doesn’t work 90% of the time. Please roll back..Version: 4.6.0
✓ Quiz not showing pictures!I love Coursera as a website, but I’m disappointed by the app that I try to use during train journey. The quiz is not showing the pictures, and some include key info for me to pick the right option, so I had to skip. Quiz is an important part of learning, so I’m compromising my learning experience because of the flaw in the app. Please fix this!.Version: 3.31.0
✓ Not happy allI paid for a course. The content is great. I progressed to about the halfway point, and it stopped working and logged me out. I attempted to log back in using the same credentials as before. It will not accept those credentials. I then tried to do a password reset. Three times. I have not received an email on that topic. In the meantime, they are still sending me promo emails to the same email address. So I know it is the correct one. Then I went to the web site to seek support. It keeps hounding me to log in, so I can get better support. BUT I CANNOT, for the reasons described above. Super annoying. I found a support email, and asked for help. No reply. So I am stuck. Halfway through the course and I cannot proceed. I cannot recommend Coursera given this situation. Super disappointed. I have wasted my money and a bunch of time..Version: 3.7.1
✓ Quizzes on iPad don’t show or format images properlyI have to use the web version to see all the figures in quizzes, as the iPad app either doesn’t format or place them properly or shows white space or sometimes images from previous sections. Basically as it stands it’s impossible to complete the tests in the iPad app. For reference, the course I’m doing now is Machine Learning by Andrew Ng..Version: 5.1.2
✓ Certificate not showingI just completed a course with a certification purchase yet I can’t view my certificate 😡 Please fix, considering the certification costs money.Version: 5.16.0
✓ Usually, very good…Since returning to the Coursera app on my phone several weeks ago after using the website exclusively recently, video playback has become horrifically unreliable. I have to “swipe up” and close the app after each video to ensure the next in the series plays. Several specialisations also report an error when I try to view their details from the search screen..Version: 4.7.0
✓ Layout is patheticCan I ask why you have changed layout in current update? It’s so bad and hard to track. Module is hard to notice..Version: 5.20.0
✓ TrashI want to explore courses but the app will not allow me to click on any courses.Version: 2.6.6
✓ Great Content - Problems AccessingIPhone app is increasingly frustrating. A course I have paid for does not show up when I open the app. I have to search for it and tap about 5 buttons to jerry rig my way in each time. Now I cannot access it at all on my iPhone 13 Pro Max. I want to access each day while I walk, but can only access on my laptop. Each time I access the course, it says “Error. Something went wrong. Please check your network connection and try again.” No other app is having any trouble with the network connection but Coursera. My subscription requires that I complete the course by Feb 7 or pay another fee. This needs to be fixed or my fee should be refunded..Version: 4.4.0
✓ It stopped workingThis app does not work on my iPhone 8! I had used it for a month before it stopped working completely!.Version: 2.6.9
✓ Great learning courses. Bad customer serviceDuring the pandemic I subscribed to the fundamentals of accounting course where instead of paying full price at once you have the option to pay monthly until you complete the entirety of the course. As I am now home all day I knew I could complete this three month course with-in a month. I was wrong, not because of the work load but because the course locks your projects until a specific date. So, I ended up paying for two months and while unable to work on the course. In addition they promised they’d stop charging once completed but it had charged me anyway for another month. All this caused unnecessary stress and got in the way of my enjoyment of learning. I found no ways to get in touch through phone or email by anyone at Coursera to talk about my issues..Version: 3.11.2
✓ Well this sucksApp is freezing on loading, can’t finish lessons. Use this for university, so it’s kinda important I get it done..Version: 2.6.1
✓ Great idea. Bad executionThe mobile app doesn’t update my work completed on the web app. There are entire weeks missing on the mobile. There’s no support in troubleshooting this issue, nor is there an accessible customer support channel to resolve. Consequently, I’ve unenrolled in the multi-class course for a Google certificate and consider the $40/month a sunk cost. Great idea, but poor execution. Very disappointed in the overall experience. Edit: I keep finding more and more wrong in the mobile app. Come on guys. I can’t even click through the screen which mistakenly tells me I can “still complete Week 1”. I’ve completed up to week 3 materials according to the web app, and your mobile app won’t even let me click through. if I have to uninstall and reinstall the app for basic functionality, it should not be in the app store..Version: 3.32.4
✓ Crashes my phone whenever I leave a commentJust started a new course (linguistics) and every time I comment on another student’s post, my phone crashes. Tried 3 times, on 2 different dates and 2 different wifi networks. Please fix it! Otherwise, I love this app - it’s intuitively easy to use.Version: 3.21.1
✓ CheatersI choose English speaking course . Then i clicked on this course then open 4 courses . But when i paid then only open 1 course which is write emails in english . I don’t need to write mails professionally. I want to learn the speaking course . Now my money is wasted. If we open our couse then why you guys open 4/5 courses. Only the reason is confusion..Version: 2.7.0
✓ Switch program bugFound new problem. There are a lot of bugs happening at quiz sessions! I have Coursera for Students account, which gives me one free course. Aside this 1 free course, I’m auditing another course. The auditing action somehow created a 2nd state of my account, so there are “My Coursera” with all courses and “ Coursera for Students” with Coursera sponsored courses, which is the 1 free course. On iPad and my phone, I saw a button called “ Switch Program”, I wondered what that is and clicked it. I got switched from “My Course” to “Coursera for Students”, and locked up with that 1 free course. I cannot switch back. I cannot get access to the course I am auditing. I cannot search for other courses. I cannot upgrade. I can’t even log out from my account! This is really bad experience! How is that suppose to happen? I understand basically as a free student account you don’t get many paid privilege. But no course browsing, no upgrade? How are you going to convert users? And if I can switch into some environment, I‘ll expect being able to switch out of it. Not to find out that Switch bottom just a bait to getting you stuck!.Version: 3.24.0
✓ Offline Coursera Issues1. When you take Coursera Offline, the notes don’t automatically sync once you go back online. I have to click each one automatically and press save again. 2. Try to replicate: When you go offline, click a piece of text in the transcript, press save note (but don’t actually save it), then press cancel. My whole app freezes. 3. Can’t select/highlight multiple paragraphs in Coursera mobile, unlike on desktop. 4. It keeps playing when I exit the app EDIT: 3rd time I’m coming back here and it’s a 1 star now. It freezes non stop. I can barely take notes. iPhone X 64GB..Version: 2.12.0
✓ Fix a bug in video playbackThis app could be great, but has a really annoying bug. Suppose you watch a first video which lasts 5 minutes. It will then start the next video at the 5 minute mark. This is very annoying. Please fix!.Version: 5.14.0
✓ Logs out all the timeThis app is what we have been given to do some workplace training. It logs me out all the time (About once an hour) and I need to then re log in using my organisation. Quite frustrating.Version: 5.3.0
✓ Pathetic teachingThe lecturer that I have been assigned to does not know how to teach anyone anything. This is an introduction to engineering mechanics that I am doing but he does not understand that, he does not explain anything in detail, he expects you to know everything already and it is really getting on my nerves. He is a pathetic teacher and the impression that he has made on me has influenced me not to carry on with this site Coursera and to try with all my being to keep my friends and family from coming to this excuse for education!!!.Version: 2.10.0
✓ No auto play makes app almost unusableThis app is in desperate need of a “hands free” mode of some sort. Lessons are cut up into tiny individual vids that can be as short as only 3 minutes, often with “assignment” or quiz pages in between, and as you go through a course you have to manually click through to the next thing again and again and again. It’s infuriating, especially when you have a bunch of short segments one after another, forcing you to click through every few minutes. One of the main reasons I use my phone instead of a computer to listen to lectures is so that I can move around doing other things. I like to listen to music or podcasts while doing chores, exercising, driving, things like that, and would love to be able to do the same with Coursera: just hit play and let knowledge stream into my ear. I can go back to see any visual components I might have missed or do assignments later; on my phone, I'm more likely to be on the go, and apps need to be able to reflect that. The way most courses are structured means you can’t just stick an hour lecture on and go jogging: no, you have to stop every few minutes to poke your phone for the next section. To be clear, this is not a review of Coursera, which has worked hard to bring a bunch of great courses to the public. But I’ve been deeply frustrated with the app and can only pray it eventually gets a proper modern tune up..Version: 4.16.0
✓ Selection is O.K. : Also Poor Notice for System Requirements10AUG21 Update: Downloaded Material continues to be deleted from personal profiles (iOS) after updating. Also: I access the course home for a given class, and am presented with a trash can icon next to a large number of video lectures, indicating I already have them downloaded. But once I disconnect from the internet or simply go to access the supposed downloaded content via the “Downloaded” menu component, only a few videos are present. The app just continues to lose my confidence and support. Original complaint: There was poor notice given for the SAS Programming course of system requirements needed to complete the course. No concerns were expressed by Coursera or the SAS course introduction/summary page. Left with a system that was underprepared to do many of the tasks asked of the students, minor issues became drastic problems. Therefore I was delayed for long periods in my progress at many points along the way. I attempted to reach out to coursera for assistance with my issues, but customer service seems to be all but nonexistent. Update 20Jul21: Disappointed in the loss of downloaded material when updating the app. The review remains two stars..Version: 3.30.0
✓ Misleading/false advertising practicesI had responded to one of Coursera’s email promotions for a discounted course fee on select courses for Pi Day; the options weren’t great, just ok, each was a mishmash of data science topics (but ironically, no math courses). When I selected one and went to pay, the iOS app demanded the full monthly fee, even though I was purchasing it on the day the promo was available. Their customer support team told me that they had only reserved a handful of slots at the discounted rate but continued to advertise the discount and made no mention of this limitation on their course pages. So, basically a case of false advertising to achieve a bait and switch. Very disappointing; I would have liked to try out of these courses and the discount would have helped since the programs seemed to be missing some key elements, but maybe it would be okay. I’m looking for a set of courses that could be used for professional development, so I I’ll try EdX instead after this experience..Version: 2.8.4
✓ Bugs bugs bugsLatest update killed the ability to watch videos offline. You download the video, pop one open in the subway, next thing you know at the end of the video you are automatically logged out of the app (with no ability of logging back in there being no connectivity in the subway...). Even worse, your downloaded videos are cancelled and you have to download the whole pack again. The Apple TV app cannot display certain videos. A red icon appears in the bottom left angle of the blank screen - maybe a codec issue? How can the app not be able to show a video, what’s the whole point of the Apple TV app?.Version: 2.6.5
✓ Bugs in iOS versionDon’t You really want fix your ios bugs? After one year used from first time until last time it hasn’t fixed.Version: 3.4.1
✓ A lot of room for improvementAs someone who uses Coursera daily as part of an online degree program, I am intimately aware of its positives and negatives. There are many features of the Coursera that are only available by using a computer and browser versus the app, including the inability to complete quizzes and tests, view feedback on assignments, download/upload and submit assignments. The way videos and transcripts show up in the window is nonsensical - two tiny strips of vertical windows instead of the video on top with the transcript below. It is incredibly frustrating when trying to complete work on the go that I can only get part way there and then have to double back to complete the rest when I am in front of a computer..Version: 4.15.1
✓ Pretty uselessEmail link from Coursera takes me straight to app on my mobile to my course. The I click on accomplishments, tells me I am not logged in and the screen is stuck there, no login option. If I delete and reinstall and it happens again, bye bye app..Version: 2.6.5
✓ Excellent idea, somewhat poorly realised.I am currently on the Google course via DWP. Firstly, all elements of the course should be available in the app, but I have an assignment which requires me to go to a laptop because I cannot do the assignment on my iPad. Annoying. Secondly, in the reading section I am told I need to buy the certificate on completion. I want that certificate. So I follow the link down the rabbit hole. This ends in endless waffle without stating the price. Just state the price. Don’t be coy about it. I do not mind paying for things, I do object to wasting time searching for information that should be clearly stated..Version: 4.16.0
✓ Scummy move to try to capitalize on the recent discovery of FN bodiesAs many Canadians know now that 215 bodies of First Nation children have just been found underneath a residential school I find it bad timing and repulsive that this company try to make money off this.Version: 3.24.1
✓ Buggy AppI’ve been using the iPad app for 15 months for my online postgrad. It’s consistently buggy, and hangs in loading mode often. It’s clear that Coursera’s app dev team doesn’t use its own product..Version: 3.8.0
✓ Unprofessional customer serviceCustomer service is absolutely HORRIBLE! I paid for a course and was somehow charged directly through the app as well as through apple. For two months I was charged double. I reached out to customer service and they asked me for the card info as well as the dates and amounts I was charged. (Which were all different amounts for the same course) They asked me for this information THREE TIMES and I resent it THREE TIMES along with screenshots of everything-receipts, bank statements, dates, amounts & card info written out even though they were in the screenshots. After that they kept sending me an automated message basically saying there was nothing I they could do to assist. Definitely won’t be paying for any more subscriptions through Coursera. Save your time and money..Version: 5.1.2
✓ SharePlay⁉️🙏🏼🥺So I really enjoy this app and the courses available on the site. It definitely does it’s best to make learning easier to facilitate in an online only environment. I appreciate the fact that there’s another app similar in availability like skillshare, or udemy, but I’ve not been able to take as many university offered online courses in any other platform other than Coursera. I’ve shared this site with friends and family and was hoping with the new iOS 15 release that there would be more major updates to the app to improve the whole learning experience, like support for SharePlay! I’d love to be able to FaceTime friends or family to take a course we both have mutual interest in taking, together. It’s nice to get some aspect of a class room feel even if it’s still mostly virtual. I recommend people take advantage of the courses available on the site and downloading the app. Lets please see a SharePlay support update rolled out soon⁉️🥺🙏🏼😁😊 Thanks to the team of Coursera.Version: 4.3.1
✓ Learning made accessibleThis is exactly what I needed - an easy, user-friendly way to access Coursera anywhere. I use it for watching course videos and doing quizzes, and sit down at a PC for assignments. I'm keeping up with course material way more easily now that I can just watch on my iPad! This is definitely a stripped-down version of Coursera, but it's great for that purpose..Version: 1.2.1
✓ App needs workThe UI and the catalog is in desperate need of attention. The filtering, first off, is better than nothing. You can’t collapse your types of filtering. The fact that I filter for English, and still get other languages is a nuisance. Language selection should be first. The partners aren’t in alphabetical order which is maddening. I can choose the same or comparable codes in edX for less or they are at your own pace for less. There are courses that are useless. I tried looking up courses that cater to veterans, but were showing courses that are shown how to get educated as a veteran which are inherently useful, but do not warrant *paying for* like those from Columbia and Michigan University, for example. I’m not really sure why since of these courses require payment except that someone is charging money. You can find this help for free at any other university online, say Purdue, MIT, or Yale for example..Version: 5.11.0
✓ Great courses, bad app designI was extremely excited after auditing a few classes and decided to subscribe to Coursera with the idea of using the app on my iPad to study outdoors. Sadly, with the two courses I was taking, half the work done in the app had to be repeated in the browser to count. Moreover, basic functionality like the “introduce yourself” in the forum of almost every course didn’t even give you the option to submit your post. I could go on about the lackluster app design from a navigation perspective. It’s really a shame considering the quality of the courses. Get a better Ui person for apps or fire your testing folks. Please note that this is a review of the app, not Coursera itself. Using it through the browser is perfectly fine.Version: 3.22.1
✓ Impossible to cancel!!!I signed up for free trial, it auto renewed which is no surprise, that’s how all free trials work these days. But when I tried to cancel, it’s impossible! There is no one place to ‘cancel’ a subscription so I tried to cancel by deleting my credit card info, again another month charges on my card. Now I’m 2 months in, go back to website can’t find anything other than an FAQ on cancelling. Says I have to cancel subscriptions but when I go to my subscriptions, nothing to cancel. I think I must be in the clear.... credit card bill arrives and again another months charge on the card!! Would be great to talk to someone but nope, they don’t take phone calls!! Ok maybe I’ll email them.... can’t find an email address for support. One page said email us using the ‘contact us’ button at the bottom of this page. Guess what? No contact us button at the bottom of the page!! Really infuriating!.Version: 3.12.0
✓ Horrible UIYou download this app for free. Yet you have to register yourself BEFORE you can see any of the courses offered OR which companies would honour certificates. Deleted!.Version: 3.8.0
✓ Terrible!I can’t login on my iPad. For an online educational app, it is amazing that your app is such a disgrace. I can’t trust anything you guys are teaching because you can’t even get your iOS app working correctly after so many years..Version: 5.9.0
✓ CourseraWhat’s the point of having a course when you can’t get help, when something doesn’t work? I was doing the course online then switched to the app. I submitted assignments but on the app it doesn’t even register that I did. Also I paid for the certificate. The app doesn’t show that either. This is VERY FRUSTRATING. There doesn’t seem to be any customer service. There also doesn’t appear to be tutors who actually mark the work. I don’t mind peer reviews but please make the final decision be from professional staff. This is my first Coursera course. It’s not turning out to be a pleasant experience..Version: 5.6.0
✓ Has a lot of potential, but flaws existsI’m now on my second program and the thing that frustrates me, is the app crashes on the submitted “Peer Reviewed” tab. When ever I try to access the graded mark on an individual submission I’ve done, the app crashes. I have to log onto Coursera on a computer to see the mark. I should be able to view it on the app without it crashing..Version: 4.18.0
✓ Pop up Payment Failed after purchased for 2 daysI reported the payment error last Saturday morning in the “report an issue” at the time money is charged but the courses were still not available, and no one contacted me in any means since then. What I subscribed was the facebook frontend developer Personal Certificate and it wasn’t the Coursera plus. I highly doubt if this functionality is well tested and if there is adequate support for this issue..Version: 5.18.0
✓ IOS App login failingI just updated the app and getting message “Sign In Failed” continually. Login credentials work perfectly on mobile web browser. Even clicking on “Forgot Password” is not helping to solve this error..Version: 2.8.4
✓ Syncing is a pain!I like the app in some ways, but I am leaving a one star review, hoping they look into this problem and fix it! Syncing should be a trivial feature, not a painful as it is! I often use the app offline. I want my advancement in a course material to be transfered to my account when I go online, but that doesn't happen. There is no button to use to sync after connecting to internet. It is suppsed to happen automatically, but in my case it does NOT happen! I could figure out how to enforce it in an earlier version, but that doesn't work now. There are other problems with this app. I can see a chekmark next to quiz that I completed on a computer. So the app has received the info from the cloud. It even shows my passing grade in the grade tab area, and still shows the quiz is overdue!!!.Version: 2.7.6
✓ Not bad but a little disappointedThis is an awesome app that’s super interactive and very in-depth on all of the its topics but some courses have descriptions that talk about helping you get your career started after finishing the course by sharing you information on a survey you take through an email sent some time after completion(I had to talk to someone to get mine sent) and after you finish that survey that collects what companies you want to share your info with, you have to wait to hear back from “someone” in the future( 4 months and counting) so great information but I can’t even find the job description this certificate is for, on the google website so.. just a tad salty. Hopefully this changes in the future to help people who have a passion for this industry.Version: 2.9.0
✓ Could not cancel subscription and got chargedI’ve recently subscribed for free but when trial was about to end I couldn’t cancel subscription under my account in the app. I got into the My subscriptions in the app and the week just spinning nothing happens. Then in an hour I got charged $51. Now I cannot refund it. Really poor customer service and support. I’ll never use it again and will not recommend to anyone...Version: 3.24.1
✓ Poor With Intermittent InternetQuizzes often load the same image for each of the multiple choice options, whereas the website does not suffer from this defect. Furthermore, after changing network the app gives unhelpful error messages which are only resolved by logging out and back in again..Version: 4.18.0
✓ A $299 Lesson Learned: The Unfulfilled Promise of Coursera PlusI purchased a one-year Coursera Plus subscription for US$299, but faced issues with account setup due to unclear information provided. Despite multiple attempts to seek assistance, I received inadequate support from the Customer Service team. As a result, I was unable to access any courses, leading to a complete waste of the subscription fee. Caution is advised to anyone considering a Coursera Plus subscription. Very disappointed!!.Version: 6.1.0
✓ Continuation frustrationSomething I’ve not worked out - when I come back to the course it doesn’t bring me to where I’d got to last time. I’m a time ‘poor’ mother, trying to get back to where I was last time make it feels like I’m wasting my learning time on just getting to where I left off..Version: 3.7.0
✓ Not user friendlyVery hard to find and access “your” courses. Have to scroll through and cannot see all in one list. Many quizzes and materials do not open in the app..Version: 2.7.9
✓ Crashes and updates to progress not shownI’ve had Coursera for a few months now, works brilliant on PC/Windows environment, however, I’ve found the app doesn’t update my progress as I see through the website in my PC, and crashes when trying to view my profile / settings. 1 ⭐️ review from me until this issue seems to be resolved.Version: 4.20.0
✓ Mahmoud lierWhy you lie? These are not freecourses.Version: 2.6.15
✓ Does not work!Downloaded the app on both my iPhone and iPad. It's so frustrating to use. Constantly getting error messages. Could not submit my quiz for some system errors. Also takes forever to show my active course list… better off is the pc-desktop version..Version: 2.5.5
✓ I would rather use websiteWhen videos switch between resolutions voice quality drops or sound disappears.Version: 2.7.0
✓ Very good app, very few complaintsEdit: Removed a star because after the latest update the forums don't load. Suggestions for improvements: if optional assignments in courses could be differentiated so that the "pick up where you left off" section could skip over those if you've already started/completed assignments after those, it would save a lot of time and actually make that a useful feature. Also, instead of randomly arranging the list of enrolled courses every time the app is opened, it would be nice to have them arranged by last accessed, next assignment due, etc. to save time and make the app a little more user-friendly. Classes also tend to “jump around” while you’re on the page so that, in the time it takes to tap on a course, another one swaps places with it and you’re taken to the wrong page—very frustrating when it happens so often. The app also sometimes feels a little clunky overall and loads a little slowly..Version: 2.6.13
✓ Great features but loose accountThe app frequently forget the current use account. Whenever I change from offline to online the app stop and requires to login again. Same if I don’t use it for a while. For information I use the SSO authentication.Version: 5.6.0
✓ OverratedDuring quarantine many companies and governments world wide shoved coursera courses down employees throats, I have to say by far one of the worst experience in online learning is on this platform many of soft skill courses are shallow, lack lots of information and no proper teaching methods being applied, the app it self isn’t built on evidence based learning techniques, many courses follow the setup of student assessing other students or take a quiz and score no less than 80% which send you down a rabbit hole, trying the test every 8, 6, or less hours until you get it down, my recommendation would be stay away from this learning platform as you aren’t going to learn much if you are truly interested about learning I recommend starting by googling evidence based learning techniques and from there try to adapt what you learn to those strategies..Version: 3.14.1
✓ Does not sync the course progress well between different deviceThe iPhone Coursera app does not sync the progression of the course with my laptop progress . Can’t do submission on the app ..Version: 3.32.0
✓ The new ui is hideousWant the option to go back to the old version. very displeasing to my eyes so much so i don’t want to use the app at all; especially the overlapping oval bubble design for week 1, week 2….Version: 5.20.0
✓ Kinda annoying but kinda works?It’s pretty good, a Quality of courses is wonderful... Only issue is the lecture videos take up most of the screen so I can’t even read the transcript the notes option at the bottom of the screen blocks the transcript which I wish I could disable..Version: 2.7.9
✓ 1 month reviewSo the platform is incredibly unstable on mobile (highly recommend you do not sign up using your apple ID to avoid a headache). A lot of quizzes must be done on a desktop. The whole payment system is corrupt. You want to sign up for a single course or multiple? Depending on the price, it may be better to sign up for coursera plus. However, they have sale periods with huge discounts. Why bother paying 1/3 more for the same class? There’s a bit of structure behind the lessons but a lot of providers are outdated and quite lame to be honest. I was going to sign up for the year of coursera plus but forgot to submit payment before the sale ended. That’ll be an extra $100 just because. I’ll pass for anything extra, finish my course, and never look back. Currently in the process of getting the google IT certifications and the lessons are quite painful to get through with idiotic people giving lecture. I’ve found it significantly easier to just read the transcript, use google to find useful resources, and pray for this madness to end. Luckily I only signed up for a month..Version: 4.21.0
✓ Will always log-out when using SSOThere are two frustrating things about the app: - any audio files forces you to open it in a pop-up browser which means if you’re on the Tube or Train, you can’t continue with this. - if you’re using SSO from organisations, it will be super reliable in logging you out every single time, which just makes the app on the phone unusable cause no one wants to go through that process several times a day. Between these two issues, the app is pretty unusable..Version: 5.10.0
✓ Great courses/bad appGreat courses however the app is very frustrating. The main use case I have is to download and watch lectures offline however this feature either wasn’t there or is constantly being broken with new updates..Version: 2.6.5
✓ Rip offThe course was really uninspiring and unimpressive. I attempted to cancel my subscription but was repeatedly charged $50 month after month even after clicking “cancel subscription” on the website. I was charged again today and again went to the website to cancel my subscription to this joke course. Hopefully it works this time or I will be stuck footing the $50 bill again next month. I am now hundreds of dollars in the hole. It is impossible to find a way to contact coursera to resolve this matter, they only offer a press and privacy email address but no way to contact a support team. Their “help” column even says “if you think there maybe an error with charges received, please contact us” but offers no way to contact them. I am livid. I would never recommend Coursera to anyone else..Version: 3.20.1
🙂 Coursera: Grow your career Positive Reviews
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⛔ Coursera: Grow your career Problems
