MyQuest for Patients App Positive ReviewsQuest Diagnostics, Inc.

MyQuest For Patients Positive Reviews

4.6
4.63005 star

Total 28 Positive Reviews

MyQuest for Patients App User Positive Comments 2023

MyQuest for Patients app received 28 positive comments and reviews by users. Can you share your positive thoughts about myquest for patients?

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MyQuest for Patients for Positive User Reviews

Wonderful app…. Except…This is a fabulous app with one exception, you can no longer print your results. I have used this app for along time now and loved that I could schedule my appointments, use the app to check in at my appointment, and see my results. The biggest thing I liked is that I could print all my lab results from the app and give them to all my doctors not just the one who ordered them. Somewhere along the way the app stopped allowing you to print your results, now you can only view them. This is a huge inconvenience because I have so many doctors and now it never fails someone ends up not getting my results. Please bring back the print option..Version: 3.10

Okay App. Difficult to Update Insurance InformationI have an account with Quest. It makes it tremendously hard to update insurance information. You must have a bill in order to access the page, which is on the desktop, separate from the app. I’ve entered multiple bill numbers without success. One would think that Lab Corp/ Quest Diagnostics does not want to get paid. Insurance information, IMO, should be a part of the profile and updated as needed. Once the insurance is updated, an alert may be sent to billing services to bill the new insurance. Oh, one is unable to enter their birthdate starting with the month. App will not let you do it. Became frustrated and entered the year of birth first. It worked. The app has lots of room for improvement..Version: 3.11

Your APP Needs improvement !!!It took me 4 days to make my appointment because your APP wasn’t working properly. It is extremely difficult to put in your birthdate. Why not remove what is currently there and just allow the person to put in their date of birth. You APP starts with the current date and then we have to continue to push the date backwards to get to our birthdate. This is very time consuming and if you miss click you have to start all over. This is a exhausting process and is totally unnecessary. You need to improve this feature..Version: 3.10

Walk inMe and my wife walked-in to Quest Diagnostics - Montclair last Oct 14 for a Blood test. We usually go there in a walk-in basis. We do not know that Quest Diagnostics stopped the walk-in. A representative went to the waiting area to call a patient. We asked the lady if we can have a blood test even we don’t have a schedule. She was so nice and told us that they no longer accept walk-in. We told her that we don’t know that they don’t accept walk-in patient because we always come in this place walk-in. She told us to wait for awhile and she will check her colleagues if they can accommodate us. There’s no available patient in the waiting area on that moment. After a few minutes, the lady came back and told us to come inside for the test. Representative were so nice..Version: 3.8

Your health at your fingertipsThis app is very user-friendly, I love being able to schedule appointments from a doctors office or anywhere at anytime of day or night. Having the ability to view and carry the results around with me to share with my healthcare team is an added bonus. Simply request that your doctors share the test results, there is a fast turnaround (I waited less than 12 hours for the results to be loaded.) Other patients commented they were frustrated for not getting instant access or immediate results so keep in mind, like everything in the healthcare system there is a process but if you read the rules and follow instructions you can get the information you need in a very timely manner..Version: 3.03

Truly is MY QuestThis app is so user- friendly. I require frequent blood testing. If it weren’t for this app, I’d be lost. Between my dialysis appointments and doctor’s appointments, I’d never be able to keep anything straight. It’s not easy with these illnesses that will never go away, but with My Quest, it only takes seconds to find and schedule an appointment. And with an appointment,, the wait time is almost non- existent. Thank you, I never could make my life easier if it wasn’t for you. And lest I forget, their phlebotomists are Number one over any other in the area. They’re gentle, kind and knowledgeable. Number One all the way around. Mary Colleen Burt.Version: 3.4

For Me, Quest is Best!Knowing that the quest technicians are so precise with their diagnostics takes a big load off my shoulders. I like the way they explain each and every test result in detail and more importantly are willing to set up an appointment to discuss any misunderstandings, concerns or questions I might. have. They are these main line to health for me .I can have my concerns addressed by Board Certified Specialty Phisicians, MD’s, Interns, RN’s PA’s, NA’s Technitions, or any Number of pharmacist’s , But ultimately the wizards at quest diagnostics are my go to guys. I have been reviewing and comparing the results of my labs performed by Quest for year's. are spelled out in layman‘s terms so I can understand them very well and;. If I do have A question nI know that Quest will be there for me..Version: 3.7

Great App!!!I like to be proactive with my tests, so I really like the ability to get the results before I see my doctor to discuss them. Not only does MyQuest provide the results of the current test, but also previous tests, and trend charts that easily lets you check your progress. Love the ability to view not only an iPhone formatted version, but to display the full 'paper' format. My only gripe is that it takes about a week to get the results, but I understand this is mandated, I think, by government rules. Nanny state. The ability to get current and past results for easy comparison (doctor is usually to busy to look up past results) and discussion with my doctor is why I will always come back to Quest for my tests..Version: 3.7

App update much betterThe update to this app is so much better than it was. They now have almost all insurance companies listed and bugs seem to be fixed. More user friendly. My only complaint and reason I didn’t give 4 stars is that you can’t change your name. Some docs have my full name listed and some have my nickname. I also changed my last name when I married my husband 3 years ago. Instead, you have to call them (no one ever answers; I’ve tried several times) so you can’t save your info since your actual name is different from the one on the app. I’ve tried setting up a different account and nope it doesn’t work. It would be great if they allowed you to change on the app. Then you can show proof at your appointment if necessary - well you show proof it’s you anyways when you check in..Version: 3.9

Patricia SavageI have only visited one other lab and this office is outstanding, I have never had to wait I have always been called for my appointment within a few minutes of my scheduled time. All the technicians are always friendly and welcoming, I hate having blood drawn my veins are hard to find but the technicians at this Quest have no problem and I never have a bruise. There is only one thing I would change is the tape they use to hold the cotton ball in place is the absolutely the worse it does more damage than good. I can not believe that a company as big as Quest can not afford the colored stretchy stuff instead of that paper tape. But overall this Quest is wonu.Version: 3.8

Reading and comparing results made easy!They have this set up like a well oiled machine. I get the results before my doctor calls me. There are one click reference buttons to explain what each test is and how each result ranges. It’s so easy to see if you are in the green or the red, and if automatically pulls up your entire Quest history of that test to compare and graph it. You can clearly see your own health patterns and can feel more educated when your doctor discusses the results with you. I’ve used this for a few years and I have a lot of lab work done. I was just thinking tonight how efficient the app is, and how the visual design make it so quick to evaluate. Thank you!!.Version: 3.7

Super convenient!The app makes managing my entire family’s quest accounts simple. I can quickly flip through each person “chart”. Compare results. Print them if needed. Schedule appointments with ease. You can also pay any balance due. There is even more things you can do on the app that I haven’t utilized yet…like I believe there is an option to connect directly with your doctor’s/provider regarding your results. There is also the option to ordered your very own lab work that you might need out of pocket without the need of getting a script elsewhere first. Although I have not utilized that option, I have poked around to see what it’s all about and what is offered. Certainly appeared impressive and easy enough to do quickly and easy enough via the app..Version: 3.10

Personal profileI would have given you a five star rating, however, when trying to make an appointment I searched for a specific location and your system gave me info on other locations based on the date I chose. So, I had to go back, this caused me to have to re-enter my profile, and insurance. THIS WAS AGGRAVATING And a big waste of my time so that’s why I’m changing my four star rating two or three star rating you shouldn’t have to waste my time because of putting in additional information because your system doesn’t prompt for the location I originally asked for it should’ve only given me that information. Come on you guys are a big company gets her act together.Version: 3.9

Amazing APP!Quest APP makes it so easy to schedule appointments and see your blood work results! When your lab results are ready they text you so you can view the results right in the app. Color coded results for each item in your labwork - Green is good and red is bad. This app is totally amazing and useful. You can make the appointment, get confirmation, get reminders and it syncs with Maps to give you directions to their location. On the day of your appointment Quest will text you and provide a link that you can click on when you arrive to check-in using your phone. Can’t say enough about this app!.Version: 3.9

Quest App Allows for Easy Appointment SchedulingThe Quest app allows for easy scheduling of doctor ordered lab tests. The app displays Quest locations nearby, with the closest listed first. It is easy to see and select an available appointment time which meets the requirements from my doctor and my schedule. Required fields for booking an appointment are easily recognized. What is missing is the app remembering me and my basic information. Having to fill in all demographic and insurance information each time an appointment is made can be time consuming. I do understand I could complete the insurance information once I arrive for the scheduled appointment. Yet, if I’ve entered it once in the app having it saved within the app would save time while making the appointment or at the clinic..Version: 3.9

Most convenient thing everI get my test results Immediately even before my doctor can call me about them. This has proved very useful during the COVID-19 pandemic. I actually was able to view my results before the doctor even called me. I work in a hospital so I know we are getting backed up in notifying people. Also if you go to multiple clinics or doctors offices, you will still get your labs results in this one app. Surprised to see lab results from other visits to urgent care clinics in the past. Quest links them all up for you. This is a great useful tool. No more calls to the doctors office asking if your labs are done yet!.Version: 3.03

Great and easy App for schedulingI first tried the walk-in method and had to wait awhile. I downloaded the app, found an open appointment, received reminders, checked in as I arrived and in the last four visits I have been called in within 2 minutes of arrival. Selecting location, type of test, time and filling out info is easy and smooth on the app. It’s nice to see available times across different locations without a hassle. Checking the available times at the available locations is easy and fast to see. Other apps should use this type of platform..Version: 3.9

Walk-in Restricted Forever?I've been a patient at Quest for many years! I understand when I walked in one day and I was told that Quest Labs were a part of the Covid research and they would only see patients that made an appointment through their online app. At that time it took two weeks to make an appt but what about now? Will Quest continue to only take patients with online appointments and tell walk-in patients they will not be served? Considering sometimes no other people are waiting in the first place? If I had a chance to “vote” for the ability to walk in any Quest lab without an appt & to be able to have a blood draw I would not put it off as I do now! This is just my viewpoint and how apprehensive I feel to have blood drawn in the first place! Thank you for reading!.Version: 3.03

It only takes one person to make the experience uncomfortableI have always have no problem at my every 12 weeks appointment but in this case it was a late doctor appointment and I needed to get my blood drawn but it took this one rude nurse to make my experience unhappy and a bit angry when she told me after a few hours being here as a walk in. This time it was different I know I was a walk in but I needed to have my hemoglobin checked because if it was even lower I would have to go to the hospital and get a couple of pints of blood. I wanted all day that they were open to find out because of them being behind they where behind schedule Finally at 20 minutes to 3 one of the other nurses explained to me that they need that extra 20 minutes to finish paperwork to get blood samples out. That I understood but the nurse that was so rude and kept saying that they are not taking any walk ins. So she could have explained this and what they had to do then I wouldn’t have spent about 6 hours there. But I didn’t have to spend my entire day there without eating and just sips of water. I don’t know her name but she has red hair and freckles and fair skin, so I would like to know her name. They have been always good with no complaints and that is why this is my favorite quest in Ellenton florida.Version: 3.9

Okay, But Results Could Be Easier 2 ViewLove the integration with Apple Health — one of FEW companies who do, and I’m so thankful — helps ME keep track of my OVERALL health as a whole with my heart health, sexual health, and blood health plus more. Quest is great with pricing, normally, although lately they have not been giving NEARLY enough time for people to pay their bills, especially when billing sometimes comes MONTHS late. I got a bill from FEBRUARY, at the same time I got one from April, or May, and now I’m behind, with threats of turning my accounts into collections companies which will obviously hurt my score. I’m trying to work with them, but that’s where they are lacking — empathy and CS/CCare during these MYRIAD of pandemics right now….Version: 3.9

Very Useful!I had some blood taken at Quest about 3 weeks ago. It took a while for the nurse to get all the paperwork coordinated (the results were to go to three different doctors), but during this time I was able to download this app and sign up to MyQuest. I received the blood results in just 3 days! The app also presented them in a convenient graphical form showing each number on a scale indicating the normal range. I still haven’t heard from any of the doctors, but the results were good so I’m not losing sleep… Although this review is for the app, I would also like to put in a plug for the Pasadena, CA (E Green St) Quest staff, which has been very friendly and competent and has gone out of their way to help me on several visits. Update: The app was also useful for scheduling, except that it didn’t remember my insurance info from previous times as and I had to re-enter it..Version: 3.9

Bare Bones but it works!There’s a lot it’s lacking, but the ability to see all available appointments and schedule is all I was really expecting. Bonus features like the option to view past test results, create new accounts, and link family members went well beyond my expectations. I wish they would incorporate bill pay, and keep everything in the app without having it take you to the website. I also wish I would keep me logged in and save my insurance information. It’d save me a lot of time to avoid having to re-enter it each time I have bloodwork. Also my insurance is never listed as an option and I often have to bring my card in anyway to have them check it..Version: 3.9

DatesWhen you choose a facility, you click on it but when you put date in, you need to be able to see everything that is available for the whole day. The site pulls up the day and automatically puts in morning and kicks your original facility out because there are no morning appointments available and Instead ipulls other facilities times available for that date and morning appointments. Let us choose place, date and morning or afternoon and let us check to see what afternoon ones are available instead of kicking out of our facility and showing places that have morning availability..Version: 3.10

Better resources than my doctorYour results might not be available to review within a day or two and could take 1 to 2 weeks unless there’s something urgent. But I think that’s perfectly great because when the doctors office call with the results they just say somethings high or low you know if you feel bad call us but don’t really have the time or explain much detail. My favorite part of this app is you can tap on anything and see a history of your results overtime with QUEST and also gives you explanations about what highs and lows in different results could mean so you can make better informed decisions about reaching out to your doctor when you need it. Love this app it’s come along way.Version: 3.4

MyQuest app – Excellent!!Excellent app, it keeps all of my lab results organized and accessible, plus it’s easy to use and I understand the results immediately with the green and red color coding. It shows me if I’m out of range, and where I need to improve. I’d like to be able to send my lab results to my other doctors, so they know what I’ve been tested for and to avoid ordering the same tests. And if it were possible to add-on tests to my sample directly from the app, that would be even better! Would love to avoid another blood draw, if possible. Apparently it’s not easy to add-on tests from the doctor’s office…? IDK. :(.Version: 3.9

Quest Website ReviewI like the fact that I can make appointments online. I often need to make several appointments (sometimes daily or weekly). I find it difficult to easily push one button and see a list of all the appointments I have lined up. Or push one button from the home page to make appointments. I expand the ‘Appointments’ section and expect to see a list there or an option to create one there. I normally go to a location page, select the lab I go to and then get a button to schedule an appointment. One comment about the ‘appointment only’ policy. For those of us that have blood drawn frequently but not on a set schedule, the Dr sees the results after a blood draw, changes meds according to the results and then wants a blood draw in 2 days or a week but it is not ‘Stat’ and we can’t get an appointment on that short of a notice. How should we (the patient) handle that? In addition to the comments previously input (above), there is a step that is easy to miss when scheduling an appt. The user fills in all the info and gets a ‘Review’ screen. It’s easy to think you’re done and exit the app. User must scroll down to click ‘schedule appointment’. On the other hand, frequent fliers only make that mistake once or twice..Version: 3.8

JBloch ReviewImprovements to on line app: 1. Need option for Doctor ordered tests when making an appointment, then the app should retrieve the tests based on that and show you what has been received. 2. Need to be able to verify Quest has received doctor ordered tests. I spent 1.5 hrs trying to get the doctor’s office to fax it over because Quest didnt have it, and I had no way of knowing ahead of time. This wasted your time and mine. I could’ve contacted the office prior to getting there to get this accomplished. 3. If I have set up an account, why do I have to continually put in my insurance info? Why is this not part of my profile? 4. Fix your telephone call tree. Tried to call on my second appointment to verify doctors test order had been received. #6 and #9 both route to address or directions, no live answer anywhere for doctors or patients at the new Herndon/Armstrong location in Clovis. The value of the app is not just for Quest and the doctors, it’s for the Patients too. Love that I can review results, get an on line appointment, and how efficient your Phlebotomists are. Next step is to make the changes above that make the your app a more personal experience for the Patients. Please do not come back with any HIPPA excuses as anyone using the app has already waived this..Version: 3.9

Why five starsQuest is a well known provider of different types of blood, urine, etc tests. They’ve been around South Florida for quite some time and thus making their presence hard to missed. but that presence has been gained by the effort allocated to excellent customer service and ease in going through their system, like when scheduling an appointment, managing their registration process once you come in to their facilities and the actual procedure with personnel that not just performs the testing but understands the sometimes emotional distress that could come with summiting to the different procedures. And that’s why I give Quest a five out of five rating..Version: 3.9


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